Technician 3

Join a leading independent technology and services provider as a technician 3Job Overview: We're looking for a customer-focused Tech Engineer to join our team, with a strong emphasis on delivering high-quality, face-to-face support through our Tech Bar. This role is ideal for someone who thrives in a busy environment, enjoys solving problems hands-on, and takes pride in providing an exceptional user experience. You'll play a key part in keeping our technology running smoothly across day-to-day incidents, requests, and device support.Location: Raynesway - DerbyDaily Rate: £19.85/hr - PAYE, £25.77 - UMBContract Length: 02nd March 2026 till 02nd February 2027Key Responsibilities Tech Bar Support

• Deliver friendly, professional, in-person IT support at the Tech Bar
• Troubleshoot and resolve hardware, software, mobile, and application issues
• Provide guidance and technical advice to users in a clear, approachable way

Operational Support

• Manage incidents and service requests within agreed SLAs.
• Support device builds, configuration, and troubleshooting
• Assist with user onboarding, ensuring new starters have a seamless experience
• Collaborate closely with the wider IT team to maintain smooth service operations

Key Requirements

• Strong technical background, ideally at 2nd/3rd line level
• Excellent communication and customer service skills
• Proactive mindset with a strong sense of ownership
• A team player who performs well in a fast-paced environment
• Solid knowledge of Windows, Microsoft 365, and standard end-user technologies

How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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