AI IT Trainer - Microsoft Copilot, ChatGPT or similar generative AI tools

AI IT Trainer - Microsoft Copilot, ChatGPT or similar generative AI tools

We are seeking an experienced and driven IT Trainer to join a newly established AI & Innovation team within a leading global professional services environment.

This role sits at the heart of a firm-wide transformation strategy focused on optimising productivity through smarter use of technology. The team is responsible for reviewing and enhancing working practices, improving adoption of existing systems, and embedding new tools - including generative AI - into day-to-day operations.

This is a high-visibility opportunity with senior-level sponsorship, ideal for a self-starter who thrives in fast-paced environments and is passionate about enabling meaningful change through technology.

The Role

As part of the AI & Innovation function, and aligned with the Global IT Service Delivery team, you will be responsible for designing and delivering impactful technology training programmes across legal and business services teams.

You will work closely with delivery leads, business analysts, solution architects and global IT colleagues to support the successful adoption of new systems and continuous improvement initiatives.

Your primary base will be London, with occasional travel as required.

Key Responsibilities

Innovation & Change Enablement

• Partner with the AI & Innovation team to assess work practices and support process improvements through training.
• Drive the integration and adoption of new technologies into daily workflows.
• Identify user challenges and proactively develop solutions.
• Support the rollout of generative AI tools, including Microsoft Copilot and similar technologies.
• Champion a culture of innovation, collaboration and continuous improvement.

Stakeholder Engagement & Coaching

• Collaborate with teams across all levels of seniority to understand workflows and identify efficiencies.
• Deliver one-to-one coaching to improve individual productivity and tool usage.
• Facilitate engagement forums and change champion initiatives to drive adoption.
• Build strong cross-functional relationships to promote training excellence.

Training Strategy & Delivery

• Design and deliver training programmes for both existing platforms and new technologies.
• Deliver sessions in multiple formats: classroom, remote, desk-side and 1:1.
• Develop engaging digital learning materials, guides and video tutorials.
• Maintain and update the Learning Management System (LMS).
• Ensure content remains current, relevant and aligned to business needs.

Continuous Improvement & Knowledge Development

• Monitor user adoption and gather feedback to refine training approaches.
• Stay informed on emerging technologies, AI regulation and Microsoft 365 developments.
• Continuously build expertise in firm-supported systems and future tools.

Operational Collaboration

• Work closely with the Global IT Training Manager and wider training team to align with strategic objectives.
• Support course promotion, scheduling and attendance tracking.
• Provide assistance to Service Desk and Systems teams when required.
• Contribute to wider IT service delivery initiatives.

Skills & Experience

Essential Technical Expertise

• Advanced Microsoft 365 knowledge (Word, Excel, PowerPoint, Outlook, Teams, OneDrive, OneNote).
• Strong working knowledge of Microsoft Copilot, ChatGPT or similar generative AI tools.
• Experience with iManage Work/Cloud.
• Confident supporting mobile devices and associated applications.
• Experience using eLearning tools such as Storyline, Rise, Camtasia, Synthesia or similar.

Professional Background

• Experience within a law firm (preferred) or professional services environment.
• Recognised training qualification (eg, TAP, MCT or equivalent).
• Strong remote training experience (Zoom, Teams or similar).
• Expertise in prompt engineering and AI-assisted productivity techniques.

If you are an experienced IT Trainer looking to play a central role in embedding AI and innovation within a global organisation, we would love to hear from you.