IT Specialist

Scunthorpe On-site Permanent

28,000+ excellent benefits

We are recruiting an IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe.

This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service.

As part of the IT team, you will:

• Provide 1st and 2nd Line IT Support to site users

• Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019

• Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy)

• Maintain and administer Active Directory and Microsoft 365 / Office 365

• Support backup technologies and infrastructure systems

• Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones)

• Manage tickets via Jira Service Desk, ensuring SLAs are met

• Escalate complex issues where required

• Proven experience in 2nd Line Support / IT Support Engineer role

• Strong knowledge of Windows 10 and Windows Server environments

• Experience with Cisco switching or networking (CCNA / Network+ desirable)

• Understanding of DNS, DHCP, Group Policy and core infrastructure technologies

• Experience supporting hardware, printers and user devices

• Excellent communication and problem-solving skills

• Firewall technologies

• Hyperconverged infrastructure

• Experience in a manufacturing or site-based environment

• Broad technical exposure across infrastructure and networking

• Hands-on role with real ownership of incidents

• Opportunity to develop networking and infrastructure expertise

If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in Scunthorpe we would love to hear from you. Apply today!

INDSR