Senior Apple MDM Engineer (Third-Line)

Senior Third-line Engineer (Apple MDM)

Hybrid (Central London)

£53,000 - £60,000 (depending on experience)

We're supporting a well-regarded London institution with a large, growing Apple estate (thousands of Macs and hundreds of iPads, focused on staff devices). The End User Computing team is expanding and needs a hands-on senior engineer to own and elevate the Apple platform - someone who thrives on deep technical ownership, mentoring a small team, and delivering seamless user experiences in a collaborative, knowledge-sharing environment.

This is a true third-line role: final escalation point, MDM architecture, packaging/deployment leadership

What you'll be doing

• Act as the go-to expert and escalation point for all complex Mac-related issues and escalations
• Own the Jamf Pro MDM environment: configuration, policies, deployments, updates, ADE/ABM, and ongoing optimisation for a smooth, secure user experience
• Lead packaging, scripting (heavy bash/shell), and deployment processes; mentor and guide junior team members
• Troubleshoot and resolve advanced Apple device problems across macOS/iOS/iPadOS
• Build and maintain integrations with Microsoft tools (Platform SSO, extensions, Office 365 config/support, compliance flows)
• Collaborate across IT teams: share knowledge, document processes, train 1st/2nd line, contribute to continual improvement
• Proactively monitor queues/SLAs, drive reliability, and bring ideas to enhance the platform

What we're looking for

Essential:

• Jamf 200 certification (or equivalent deep proven expertise; Jamf 300/400 a bonus)
• Strong hands-on experience managing enterprise Apple MDM (Jamf Pro focus: ADE, software deployment, API automation, configuration profiles)
• Proficiency in bash/shell scripting and macOS application packaging (Jamf Composer, autoPKG, etc.)
• Solid understanding of Microsoft 365/endpoint integrations and compliance tools
• Proven track record in senior-level Apple support/escalation in enterprise or large-scale environments (higher education, corporate, or similar)
• Methodical troubleshooting, attention to detail, proactive mindset
• Excellent communication (written/spoken) and commitment to teamwork, equality, diversity & inclusion

Desirable:

• Jamf Protect/security experience
• Familiarity with 802.1X/network auth automation
• Exposure to scientific/developer tools (e.g., Homebrew, Docker, Git, SPSS/R)
• Microsoft Intune knowledge