Technical Support Engineer / ICT Technician

Technical Support Engineer / ICT Technician

Support a busy education IT environment delivering 2nd line IT support, network support and systems administration across multiple schools. Ideal for an experienced IT Support Engineer with strong Microsoft Windows, Active Directory and infrastructure support skills.

If you've also worked in the following roles, we'd also like to hear from you: IT Engineer, IT Support Analyst, Infrastructure Technician, Systems Support Officer, Second Line Support Engineer, 2nd Line Technical Support Analyst, IT Technician

This job is officially known with the organisation as an ICT Technician

SALARY: £26,243 to £29,838 per annum + Benefits

LOCATION: Coventry, West Midlands

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37 Hours per Week, All Year Round, Monday to Thursday 8:00am - 4:00pm & Friday 8:00am - 3:30pm

JOB OVERVIEW

We have a fantastic new job opportunity for a Technical Support Engineer / ICT Technician to join a busy and forward-thinking education environment supporting secondary and primary schools.

As a Technical Support Engineer / ICT Technician you will work closely with the ICT Network Manager to deliver a professional ICT service, providing 2nd line support, infrastructure support and systems administration across Microsoft Windows, Active Directory and cloud-based services such as Microsoft 365.

The Technical Support Engineer / ICT Technician will help manage, maintain and develop network infrastructure, servers, wireless networks and security systems, ensuring high service standards and reliable IT support for staff and students.

DUTIES

Your duties as the Technical Support Engineer / ICT Technician include:

• 2nd Line Technical Support: Provide helpdesk and on-site technical support for hardware, software and network issues
• Infrastructure Management: Install, maintain and troubleshoot servers, storage and network infrastructure
• Systems Administration: Support Microsoft Windows operating systems, Active Directory and Group Policy
• Cloud Services Support: Assist with Microsoft 365 and other cloud-based services administration
• Security & Compliance: Monitor antivirus, endpoint protection, web filtering and firewall solutions
• Project Support: Contribute to and manage assigned IT projects ensuring delivery within budget and timescales
• Equipment & Suite Management: Maintain ICT suites and ensure safe, secure use of IT equipment
• User Support & Training: Provide guidance and in-class support to staff and students where required
• Continuous Improvement: Keep up to date with emerging technologies and recommend improvements

CANDIDATE REQUIREMENTS

ESSENTIAL

• NVQ in ICT or equivalent qualification, or relevant practical experience
• Previous experience in IT support, infrastructure support or technical support roles
• Strong working knowledge of Microsoft Windows PC and Server operating systems
• Experience with Microsoft Active Directory and Group Policy
• Knowledge of cloud services such as Microsoft 365
• Understanding of network infrastructure, wireless networks and security solutions
• Experience installing, maintaining and troubleshooting hardware and software
• Full driving licence and access to own transport
• Ability to communicate effectively with both technical and non-technical users
• Ability to work in line with safeguarding policies and maintain strict confidentiality

DESIRABLE

• MCP, MCSA, MCSE or CompTIA A+ certification
• ITIL Foundation qualification or experience working within ITIL frameworks
• Knowledge of virtualisation technologies such as vSphere or Hyper-V
• Experience with backup and archiving solutions
• Experience supporting mobile device deployment including Apple and Android

BENEFITS

• Competitive rates of pay
• Professional development opportunities
• Career pathways across the organisation
• Teacher / Local Authority Pension Scheme
• Online retail discount
• Employee Assistance Programme
• Family Friendly policies to support family & carer commitments
• Flexible Working Arrangements

This role will be subject to an enhanced DBS check and Social Media check

APPLY TODAY

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14412

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