IT Service Desk Engineer

Location: Horsham, West SussexSalary: Up to £35,000 (DOE)

A growing IT Managed Service Provider based in West Sussex is looking for a talented IT Service Desk Engineer to join their team. This role will focus on delivering high-quality 1st and 2nd Line support to a varied client base, offering excellent exposure to modern technologies within a supportive MSP environment.

• Providing remote and occasional onsite 1st/2nd Line support

• Troubleshooting Windows 10/11, Microsoft 365 and Azure Active Directory issues

• Supporting basic networking (DNS, DHCP, TCP/IP)

• Managing tickets within agreed SLAs

• Escalating complex issues where required

• Previous experience in a 1st or 2nd Line IT Support role (MSP experience desirable)

• Strong customer service and communication skills

• Good Microsoft 365 and AD knowledge

• Full UK driving licence

• Salary up to £35k depending on experience

• Paid certifications and ongoing technical development

• Clear progression opportunities

• Supportive team environment

If you're looking to grow your technical career within a forward-thinking MSP, this is a great opportunity to step up.

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com.

SER-IN