IT Support Engineer

An excellent opportunity has arisen for an IT Support Engineer to join a well-established organisation that values professionalism, development, and long-term stability. This role offers a supportive working environment, exposure to a broad technical estate, and the opportunity to develop your skills within a forward-thinking IT team. You will play a key role in supporting users, maintaining IT infrastructure, and contributing to ongoing technical improvements and projects.

• Location: Oxford
• Salary: £28,000 - £30,000

Key Responsibilities

• Provide day-to-day IT support to staff and users across hardware, software, and network-related issues
• Install, configure, maintain, and upgrade desktops, laptops, mobile devices, and peripherals
• Support and maintain Windows operating systems, Microsoft 365, and core business applications
• Troubleshoot and resolve issues relating to networks, connectivity, printers, and user accounts
• Assist with IT projects, including system upgrades, device rollouts, and infrastructure improvements
• Monitor and manage support tickets, ensuring issues are resolved within agreed timescales
• Maintain accurate IT documentation, asset registers, and user guides in line with best practice

Key Requirements

• Previous experience working in an IT support or IT Technician role
• Good working knowledge of Windows OS, Microsoft 365, and basic networking principles
• Experience troubleshooting hardware, software, and user-related issues
• Strong customer service and communication skills with a professional approach
• Ability to prioritise workload and manage multiple support requests effectively
• A proactive, hands-on attitude with strong problem-solving skills
• Relevant IT qualifications or certifications (desirable but not essential)

Benefits

• Competitive salary package
• Generous holiday allowance
• Pension scheme
• Opportunities for training and professional development
• Supportive and collaborative working environment
• Long-term career progression opportunities

How to Apply

If you are interested in this opportunity and feel you have the skills and experience required, please apply with your CV today. A member of the GreatFind Recruitment team will be in touch to discuss the role in more detail.