FIELD SERVICE TECHNICIAN LEVEL 2 - HARDWARE BREAK/FIX

NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - HARDWARE BREAK/FIX) - ASAP START

Field-Based - PE & CB Postcode AreasTo apply:

THE OPPORTUNITY

We are seeking a Level 2 Field Service Technician to deliver scheduled onsite hardware repair services across PE & CB locations. This role involves daily travel (50%+), working independently across multiple customer sites.

THE ROLE

• Diagnose, troubleshoot, repair and maintain HP & Lenovo laptops and desktops
• Perform full device strip-downs, component-level replacements and rebuilds
• Carry out scheduled onsite hardware break/fix visits
• Follow strict parts processes and return procedures
• Manage tickets and updates via phone, email and internal systems
• Escalate service delivery issues appropriately
• Maintain tools and testing equipment
• Work independently across field locations
• Lift and carry equipment up to 25kg where required

This is a field-based role with periods of driving.

REQUIREMENTS

• Minimum 3 years' hands-on hardware repair experience (desktop/laptop)
• Proven field break/fix experience (HP & Lenovo essential)
• Strong diagnostic and troubleshooting capability
• Comfortable working independently
• Willingness to travel 50%+ daily
• Valid UK driving licence and good driving record required

TO BE CONSIDERED

Email your CV and availability to:

PLEASE NOTE

This is NOT a deskside support role.

We require experienced field hardware break/fix engineers with proven experience repairing HP and Lenovo laptops and desktops.

Candidates who have only carried out basic deskside tasks (e.g. battery or keyboard swaps) will not be considered.