Senior Customer Deployment Specialist

Senior Customer Deployment Specialist

Location: UK (Remote with occasional travel to UK & Europe)
Sector: Healthcare / Medical Technology / AI

About the Company

Our MedTech client helps healthcare organisations unlock the value of AI by providing access to a broad portfolio of market-leading imaging and operational AI solutions through a proven, enterprise-grade technology platform.
Seamlessly integrated into existing clinical systems, the platform simplifies the deployment, management, and scaling of both third-party and custom AI applications-reducing implementation time, cost, and ongoing operational overhead for healthcare providers.

The Role

The Senior Customer Deployment Specialist plays a critical role within the Customer Operations function, leading complex customer implementations and accelerating adoption of the platform across clinical environments.
This is a hands-on, customer-facing position requiring deep technical expertise in healthcare IT, clinical system integration, and cloud infrastructure. You will own deployments end-to-end, working closely with clinical, technical, and non-technical stakeholders to ensure high-quality, secure, and timely delivery.

Key Responsibilities

Software Deployment & Configuration

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  Lead complex platform and third-party application deployments from initiation through post-implementation review
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  Configure and optimise deployments to meet performance, security, and customer-specific requirements
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  Champion deployment best practices aligned with regulatory, quality, and compliance standards

Architecture & Technical Leadership

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  Design and oversee enterprise healthcare IT architectures integrating PACS, RIS, EMR, AI solutions, and cloud-native services
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  Lead implementation of HL7 v2 and DICOM workflows, with future expansion to FHIR standards
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  Share deployment learnings with Solution Architects to continuously improve delivery standards

Technical Stakeholder Engagement

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  Work closely with customers and partners to gather technical and integration requirements
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  Act as a trusted subject matter expert, building confidence through clear technical guidance

Platform Management

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  Maintain and support Windows Server and Linux-based systems, ensuring platform stability, performance, and security

Healthcare Data Standards & Integration

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  Enable seamless data exchange between imaging modalities, hospital systems, and external partners using DICOM and HL7 v2

Interoperability & Web Services

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  Implement APIs and web services to support interoperability across healthcare systems

Tooling & Scripting

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  Develop and maintain scripts (Python, Bash, PowerShell) for automation, monitoring, and integration
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  Create and improve internal tooling to enhance deployment consistency, efficiency, and security

Troubleshooting

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  Respond rapidly to system issues, conduct root cause analysis, and implement corrective actions

Collaboration & Mentorship

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  Partner with Product, Engineering, and Customer Success teams to influence deployment readiness
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  Mentor junior team members and promote a culture of continuous improvement

Documentation & Compliance

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  Maintain detailed technical and deployment documentation
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  Adhere to all information security and acceptable use policies

Essential Experience & Qualifications

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  Significant experience in Healthcare IT, including enterprise software implementation
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  Degree in Computer Science, Software Engineering, or equivalent industry experience
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  Proven leadership delivering large-scale, complex deployments
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  Strong understanding of clinical workflows and system integration
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  Experience deploying software in virtualised environments (VMware, Hyper-V)

Technical Expertise

Microsoft Technologies

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  Expert-level Windows Server (2016+), Active Directory, scripting, and security

Linux Technologies

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  Expert-level Linux (Ubuntu, Red Hat, CentOS) including scripting and security
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  Strong experience configuring GPU resources in virtualised environments

Containers

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  Deep experience deploying Dockerised applications using Docker and Docker Compose

Healthcare Standards

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  Strong knowledge of DICOM, HL7 v2, VNA, PACS, and RIS systems

Web Services & APIs

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  RESTful services, XML, JSON

Cloud Infrastructure

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  Hands-on experience with AWS, Azure, or GCP (VMs, networking, security, storage)

Networking & Security

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  Solid understanding of networking, firewalls, VPNs, and healthcare data security
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  Experience working in regulated industries

Desirable

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  Cloud certifications (AWS, Azure, or GCP)
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  Kubernetes deployment and operations experience
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  Integration engines (e.g. Mirth, Rhapsody)
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  Infrastructure as Code (Terraform, ARM, Bicep)
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  Configuration management and monitoring tools
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Personal Attributes

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  Strong ownership mindset with the ability to drive delivery independently
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  Excellent communication and stakeholder management skills
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  Structured, analytical, and detail-oriented approach
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  Collaborative, curious, and committed to continuous learning
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  Comfortable managing multiple projects and priorities

Deployments are primarily remote, with occasional travel to customer sites in the UK and Europe (historically limited).