ICT Operations Manager

Stevenage Borough Council is looking for a strategic leader to head our ICT Operations Service. You will lead the core IT teams for our Shared IT partnership. This role is for a leader who balances strategic vision with a high-performance culture of delivery.

Your primary goal is to ensure the stability, security, and performance of the council s technology. You will deliver critical services that directly impact residents. You will report directly to the CTO and act as a senior escalation point.

You will manage a team of specialist managers. Your direct reports include:
• Applications Manager.
• Cyber Security Manager.
• Networks and Telephony Manager.
• Infrastructure Services Manager.

Key Responsibilities
• Strategic Growth: Develop the ICT Operational Strategy, Architecture, and Roadmap.
• Financial Oversight: Create and manage capital and revenue budgets alongside leadership.
• Commercial Leadership: Lead procurement, supplier selection, and contract negotiations.
• Service Excellence: Establish KPIs to track efficiency and drive continuous improvement.
• Resilience: Oversee disaster recovery and business continuity planning.
• Governance: Work with Internal and External Auditors to provide security assurance.

You will be successful if you have:
• Strong leadership skills with experience managing high-performing teams.
• Proven ability to deliver strategic objectives within budget and on time.
• Excellent understanding of IT operations best practices and security principles.
• Experience in commercial relationship management and negotiation.
• Exceptional communication and interpersonal skills, able to interact with diverse stakeholders.
• A passion for technology and continuous improvement.

Our Benefits
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

How To Appy

All applications must be made on online - please visit Current vacancies

Closing date for receipt of applications: 23 March 2026
Interviews will be held week commencing: 30 March 2026