IT/Infrastructure Manager

IT Manager, Head of IT, Infrastructure Manager, ICT Manager,

IT/Infrastructure Manager

Location: Coventry (within 1 hour commute)
Working Pattern: 4 days onsite, 1 day remote
Salary: Up to £70,000 + 12.5% Bonus

The Role

Evolve ERP are looking for a hands-on IT/Infrastructure Manager to lead and develop a small team while remaining technically involved in day-to-day operations. This is not a purely strategic or budget-focused role - we need someone who enjoys rolling up their sleeves, solving problems, and driving operational excellence.

You'll be responsible for maintaining and improving core infrastructure services, managing incidents effectively, and ensuring strong governance and process across IT operations. The environment is collaborative and delivery-focused, so energy, drive, and a proactive mindset are essential.

Key Responsibilities

• Manage and develop a team of up to 6 IT Analysts
• Oversee and actively contribute to incident and problem management
• Maintain and support Active Directory (ideally on-premises)
• Manage Group Policies related to infrastructure and endpoint environments
• Support and improve networking infrastructure
• Work across cloud platforms (AWS or Azure)
• Drive process improvements and ensure strong documentation and governance standards
• Work closely with third-party providers/MSPs - clearly defining responsibilities and ensuring accountability
• Act as a senior technical escalation point when required

About You

We're looking for someone who:

• Is genuinely hands-on technically, not purely managerial
• Has strong experience in infrastructure environments
• Is confident managing and developing a small team
• Is process-driven and values governance and documentation
• Has strong problem-solving skills
• Brings energy, ownership, and drive to the role
• Can operate effectively in an environment where not everything sits directly within their control

A background that includes business analysis exposure would be beneficial, particularly around documentation, governance, and business process improvement.