An exciting opportunity for a passionate SOC Shift Lead to join a unique, multi-national Information Management function. Ideal candidates should be committed to protecting our critical systems and ensuring the integrity and security of our network infrastructure. Salary: Circa £70,000, depending on experience+ Shift Premium Location: Stevenage Shift pattern: This role is on prem only. Shifts consisting of days (including early shift) and nights (including evening shift), with two working weekends per month and rest days, within an agreed team rota Security Clearance: British Citizen or a Dual UK national with British citizenship. This role will require SC Clearance and applicants will be required to undergo DV clearance if they do not already possess it. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS) and a Security Check (SC) clearance, which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: An opportunity has arisen within the Cyber Security Operation Centre (SOC) to establish a new pivotal role that ensures operational excellence and team continuity across a 24x7 defence environment. The SOC Shift Lead will provide quality assurance & continuity working across three rotating teams of Tier 1 and Tier 2 analysts, providing live operational oversight, procedural assurance, and ongoing mentorship. This role ensures each analyst team is aligned with evolving cyber threat detection standards, works in sync with response and intelligence functions, and delivers consistent high-quality casework across shifts. This is a senior operational role that builds upon the responsibilities of a senior SOC Analyst, introducing additional duties in mentoring, knowledge dissemination, quality control, and SOC capability uplift. If you are looking to leverage your technical skills in a values led company that values innovation and diversity, this is the place to make an impact. In addition to Senior SOC Analyst responsibilities (alert triage, threat detection, ticket response, and tooling operation), the SOC Shift Lead will provide: Shift Continuity & QA Operational assurance and standard enforcement across all active shifts. Review, assess, and QA analyst triage, case notes, and escalations. Ensure seamless shift handovers by maintaining clear communication protocols and supporting consistent documentation. Mentorship & Analyst Development Act as mentor for less experienced analysts, delivering just-in-time support and real-time knowledge sharing. Identify capability gaps within the shift team and report training needs to SOC management. Facilitate awareness of the latest threats, detection guidance, and tooling updates through briefings or job aids. Escalation & Communication Interface Serve as the first point of contact for non-critical escalations and queries within the shift team. Liaise with SOC Manager, CTI, and IR leads to clarify or communicate updated response requirements. Contribute to and support the alignment of ongoing SOC initiatives, project deliverables, and best practice dissemination. Feedback & Continuous Improvement Log procedural or workflow issues observed during shifts and propose improvements. Recommend updates to SOPs and playbooks based on frontline observations. Capture metrics on alert handling efficiency, response delays, and knowledge pain points The MBDA SOC Shift Lead reports to the SOC Manager. The MBDA SOC Shift Lead conducts a range of analysis and assists the incident response team with investigations that need to be escalated to an embedded MBDA member of staff. What we're looking for from you: A career background in Cyber Security. Security awareness and experience in all areas of IT, primarily Network Security, Infrastructure and the secondary area being Operating Systems & Applications. Ability to lead by example, enforce standards diplomatically, and foster a high-performing team culture. Prior experience in mentoring, peer coaching, or quality assurance within a SOC environment. Excellent written and verbal communication for coordination, escalation, and documentation purposes. Demonstrable understanding of the OSI Reference Model and the network communication protocols, including but not limited to DNS, HTTP/S, SSL, SMTP, FTP/S, LDAP/S. Demonstrable experience with Security Information Event Monitoring Tools and/or Network Packet Capture tools. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
05/03/2026
Full time
An exciting opportunity for a passionate SOC Shift Lead to join a unique, multi-national Information Management function. Ideal candidates should be committed to protecting our critical systems and ensuring the integrity and security of our network infrastructure. Salary: Circa £70,000, depending on experience+ Shift Premium Location: Stevenage Shift pattern: This role is on prem only. Shifts consisting of days (including early shift) and nights (including evening shift), with two working weekends per month and rest days, within an agreed team rota Security Clearance: British Citizen or a Dual UK national with British citizenship. This role will require SC Clearance and applicants will be required to undergo DV clearance if they do not already possess it. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS) and a Security Check (SC) clearance, which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: An opportunity has arisen within the Cyber Security Operation Centre (SOC) to establish a new pivotal role that ensures operational excellence and team continuity across a 24x7 defence environment. The SOC Shift Lead will provide quality assurance & continuity working across three rotating teams of Tier 1 and Tier 2 analysts, providing live operational oversight, procedural assurance, and ongoing mentorship. This role ensures each analyst team is aligned with evolving cyber threat detection standards, works in sync with response and intelligence functions, and delivers consistent high-quality casework across shifts. This is a senior operational role that builds upon the responsibilities of a senior SOC Analyst, introducing additional duties in mentoring, knowledge dissemination, quality control, and SOC capability uplift. If you are looking to leverage your technical skills in a values led company that values innovation and diversity, this is the place to make an impact. In addition to Senior SOC Analyst responsibilities (alert triage, threat detection, ticket response, and tooling operation), the SOC Shift Lead will provide: Shift Continuity & QA Operational assurance and standard enforcement across all active shifts. Review, assess, and QA analyst triage, case notes, and escalations. Ensure seamless shift handovers by maintaining clear communication protocols and supporting consistent documentation. Mentorship & Analyst Development Act as mentor for less experienced analysts, delivering just-in-time support and real-time knowledge sharing. Identify capability gaps within the shift team and report training needs to SOC management. Facilitate awareness of the latest threats, detection guidance, and tooling updates through briefings or job aids. Escalation & Communication Interface Serve as the first point of contact for non-critical escalations and queries within the shift team. Liaise with SOC Manager, CTI, and IR leads to clarify or communicate updated response requirements. Contribute to and support the alignment of ongoing SOC initiatives, project deliverables, and best practice dissemination. Feedback & Continuous Improvement Log procedural or workflow issues observed during shifts and propose improvements. Recommend updates to SOPs and playbooks based on frontline observations. Capture metrics on alert handling efficiency, response delays, and knowledge pain points The MBDA SOC Shift Lead reports to the SOC Manager. The MBDA SOC Shift Lead conducts a range of analysis and assists the incident response team with investigations that need to be escalated to an embedded MBDA member of staff. What we're looking for from you: A career background in Cyber Security. Security awareness and experience in all areas of IT, primarily Network Security, Infrastructure and the secondary area being Operating Systems & Applications. Ability to lead by example, enforce standards diplomatically, and foster a high-performing team culture. Prior experience in mentoring, peer coaching, or quality assurance within a SOC environment. Excellent written and verbal communication for coordination, escalation, and documentation purposes. Demonstrable understanding of the OSI Reference Model and the network communication protocols, including but not limited to DNS, HTTP/S, SSL, SMTP, FTP/S, LDAP/S. Demonstrable experience with Security Information Event Monitoring Tools and/or Network Packet Capture tools. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Trainee Cyber Security Analyst No Experience Needed Launch your career in IT & Cyber Security starting today. Looking for a career change? Currently employed but want something more secure and future-focused? Or maybe you're between roles and ready for a fresh start? ITOL Recruit s Cyber Security Placement Programme is designed to help you break into one of the UK s most in-demand industries with zero experience required. Train online at your own pace and begin your journey into IT and Cyber Security in as little as 1 3 months. Please note this is a training course and fees apply. Job guaranteed complete the programme and get a job or your money back. Our candidates earn £30,000 £40,000. Why Cyber Security? Cybercrime is rising every year, and businesses of all sizes urgently need skilled professionals to protect their systems, networks, and data. Cyber Security isn t just a job it s a long-term, resilient career. How It Works Step 1 Accredited Online Training Start with globally recognised certifications from CompTIA, the industry leader in IT and Cyber Security training. CompTIA A+ (Core1 & Core2) CompTIA Network+ CompTIA Security+ These globally recognised certifications are the most requested qualifications for IT roles and provide the technical foundation required to progress into Cyber Security. Step 2 Practical Hands-On Labs Cyber Security is practical. You ll gain real-world experience through lab simulations that allow you to practise: Configuring networks Troubleshooting systems Identifying vulnerabilities Implementing security measures This hands-on experience gives you the confidence employers look for in IT professionals. Step 3 IT Technician Placement (£30K £40K) We work with you to secure your first role as an IT Technician, IT Support Analyst, or Helpdesk Engineer. While gaining real industry experience, you ll unlock your second phase of training, including: CompTIA Security+ Optional pathways such as Certified Ethical Hacker (CEH) After 2+ years of experience, you ll be positioned to move into higher-paying Cyber Security roles with average starting salaries from £45,000+. We Get You Hired Our programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. Complete the programme, follow the process, and if you don t land a job, you get your money back. I started with no IT experience. Within months I was working in a Helpdesk role and now I m progressing into Cyber Security. The structure and support were incredible. What You Get 100% online, self-paced training Accredited, globally recognised certifications Hands-on practical lab experience 1-to-1 tutor and recruitment support Structured pathway into Cyber Security Job guarantee get a job or your money back Ready to Start? If you re analytical, motivated, and ready to protect organisations from cyber threats, we ll help you turn that ambition into a secure and rewarding career. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
05/03/2026
Full time
Trainee Cyber Security Analyst No Experience Needed Launch your career in IT & Cyber Security starting today. Looking for a career change? Currently employed but want something more secure and future-focused? Or maybe you're between roles and ready for a fresh start? ITOL Recruit s Cyber Security Placement Programme is designed to help you break into one of the UK s most in-demand industries with zero experience required. Train online at your own pace and begin your journey into IT and Cyber Security in as little as 1 3 months. Please note this is a training course and fees apply. Job guaranteed complete the programme and get a job or your money back. Our candidates earn £30,000 £40,000. Why Cyber Security? Cybercrime is rising every year, and businesses of all sizes urgently need skilled professionals to protect their systems, networks, and data. Cyber Security isn t just a job it s a long-term, resilient career. How It Works Step 1 Accredited Online Training Start with globally recognised certifications from CompTIA, the industry leader in IT and Cyber Security training. CompTIA A+ (Core1 & Core2) CompTIA Network+ CompTIA Security+ These globally recognised certifications are the most requested qualifications for IT roles and provide the technical foundation required to progress into Cyber Security. Step 2 Practical Hands-On Labs Cyber Security is practical. You ll gain real-world experience through lab simulations that allow you to practise: Configuring networks Troubleshooting systems Identifying vulnerabilities Implementing security measures This hands-on experience gives you the confidence employers look for in IT professionals. Step 3 IT Technician Placement (£30K £40K) We work with you to secure your first role as an IT Technician, IT Support Analyst, or Helpdesk Engineer. While gaining real industry experience, you ll unlock your second phase of training, including: CompTIA Security+ Optional pathways such as Certified Ethical Hacker (CEH) After 2+ years of experience, you ll be positioned to move into higher-paying Cyber Security roles with average starting salaries from £45,000+. We Get You Hired Our programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. Complete the programme, follow the process, and if you don t land a job, you get your money back. I started with no IT experience. Within months I was working in a Helpdesk role and now I m progressing into Cyber Security. The structure and support were incredible. What You Get 100% online, self-paced training Accredited, globally recognised certifications Hands-on practical lab experience 1-to-1 tutor and recruitment support Structured pathway into Cyber Security Job guarantee get a job or your money back Ready to Start? If you re analytical, motivated, and ready to protect organisations from cyber threats, we ll help you turn that ambition into a secure and rewarding career. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
Trainee Cyber Security Analyst No Experience Needed Launch your career in IT & Cyber Security starting today. Looking for a career change? Currently employed but want something more secure and future-focused? Or maybe you're between roles and ready for a fresh start? ITOL Recruit s Cyber Security Placement Programme is designed to help you break into one of the UK s most in-demand industries with zero experience required. Train online at your own pace and begin your journey into IT and Cyber Security in as little as 1 3 months. Please note this is a training course and fees apply. Job guaranteed complete the programme and get a job or your money back. Our candidates earn £30,000 £40,000. Why Cyber Security? Cybercrime is rising every year, and businesses of all sizes urgently need skilled professionals to protect their systems, networks, and data. Cyber Security isn t just a job it s a long-term, resilient career. How It Works Step 1 Accredited Online Training CompTIA A+ (Core1 & Core2) CompTIA Network+ CompTIA Security+ These globally recognised certifications are the most requested qualifications for IT roles and provide the technical foundation required to progress into Cyber Security. Step 2 Practical Hands-On Labs Cyber Security is practical. You ll gain real-world experience through lab simulations that allow you to practise: Configuring networks Troubleshooting systems Identifying vulnerabilities Implementing security measures This hands-on experience gives you the confidence employers look for in IT professionals. Step 3 IT Technician Placement (£30K £40K) We work with you to secure your first role as an IT Technician, IT Support Analyst, or Helpdesk Engineer. While gaining real industry experience, you ll unlock your second phase of training, including: CompTIA Security+ Optional pathways such as Certified Ethical Hacker (CEH) After 2+ years of experience, you ll be positioned to move into higher-paying Cyber Security roles with average starting salaries from £45,000+. We Get You Hired Our programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. Complete the programme, follow the process, and if you don t land a job, you get your money back. I started with no IT experience. Within months I was working in a Helpdesk role and now I m progressing into Cyber Security. The structure and support were incredible. What You Get 100% online, self-paced training Accredited, globally recognised certifications Hands-on practical lab experience 1-to-1 tutor and recruitment support Structured pathway into Cyber Security Job guarantee get a job or your money back Ready to Start? If you re analytical, motivated, and ready to protect organisations from cyber threats, we ll help you turn that ambition into a secure and rewarding career. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
05/03/2026
Full time
Trainee Cyber Security Analyst No Experience Needed Launch your career in IT & Cyber Security starting today. Looking for a career change? Currently employed but want something more secure and future-focused? Or maybe you're between roles and ready for a fresh start? ITOL Recruit s Cyber Security Placement Programme is designed to help you break into one of the UK s most in-demand industries with zero experience required. Train online at your own pace and begin your journey into IT and Cyber Security in as little as 1 3 months. Please note this is a training course and fees apply. Job guaranteed complete the programme and get a job or your money back. Our candidates earn £30,000 £40,000. Why Cyber Security? Cybercrime is rising every year, and businesses of all sizes urgently need skilled professionals to protect their systems, networks, and data. Cyber Security isn t just a job it s a long-term, resilient career. How It Works Step 1 Accredited Online Training CompTIA A+ (Core1 & Core2) CompTIA Network+ CompTIA Security+ These globally recognised certifications are the most requested qualifications for IT roles and provide the technical foundation required to progress into Cyber Security. Step 2 Practical Hands-On Labs Cyber Security is practical. You ll gain real-world experience through lab simulations that allow you to practise: Configuring networks Troubleshooting systems Identifying vulnerabilities Implementing security measures This hands-on experience gives you the confidence employers look for in IT professionals. Step 3 IT Technician Placement (£30K £40K) We work with you to secure your first role as an IT Technician, IT Support Analyst, or Helpdesk Engineer. While gaining real industry experience, you ll unlock your second phase of training, including: CompTIA Security+ Optional pathways such as Certified Ethical Hacker (CEH) After 2+ years of experience, you ll be positioned to move into higher-paying Cyber Security roles with average starting salaries from £45,000+. We Get You Hired Our programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you. Complete the programme, follow the process, and if you don t land a job, you get your money back. I started with no IT experience. Within months I was working in a Helpdesk role and now I m progressing into Cyber Security. The structure and support were incredible. What You Get 100% online, self-paced training Accredited, globally recognised certifications Hands-on practical lab experience 1-to-1 tutor and recruitment support Structured pathway into Cyber Security Job guarantee get a job or your money back Ready to Start? If you re analytical, motivated, and ready to protect organisations from cyber threats, we ll help you turn that ambition into a secure and rewarding career. Apply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps.
Second Line IT Support Analyst We're looking for a proactive, customer-focused Second Line IT Support Analyst to help keep core systems running smoothly across the organisation. You'll be the main escalation point for First Line Support, resolving complex issues and ensuring a secure, reliable IT environment that enables teams to deliver their best work. Key Responsibilities Act as the escalation point for First Line Support Diagnose and resolve hardware, software, and network issues Manage user accounts, permissions, and security settings Support maintenance, upgrades, patching, and monitoring Maintain IT documentation and knowledge-base content Liaise with third-party suppliers as needed Identify recurring issues and recommend long-term fixes What You'll Bring Experience in Second Line Support or a similar role Ideally experience within a professional services environment Strong Microsoft Azure & Microsoft 365 administration skills Familiarity with service desk/ticketing systems Excellent troubleshooting and communication abilities Highly organised, proactive, and comfortable juggling multiple priorities Excellent opportunity to work in a technical and highly professional It Support candidate looking to build their career. You MUST be based in a commutable distance from Eastleigh, possess excellent communication skills and be presentable to peers and stakeholders. This is onsite
03/03/2026
Full time
Second Line IT Support Analyst We're looking for a proactive, customer-focused Second Line IT Support Analyst to help keep core systems running smoothly across the organisation. You'll be the main escalation point for First Line Support, resolving complex issues and ensuring a secure, reliable IT environment that enables teams to deliver their best work. Key Responsibilities Act as the escalation point for First Line Support Diagnose and resolve hardware, software, and network issues Manage user accounts, permissions, and security settings Support maintenance, upgrades, patching, and monitoring Maintain IT documentation and knowledge-base content Liaise with third-party suppliers as needed Identify recurring issues and recommend long-term fixes What You'll Bring Experience in Second Line Support or a similar role Ideally experience within a professional services environment Strong Microsoft Azure & Microsoft 365 administration skills Familiarity with service desk/ticketing systems Excellent troubleshooting and communication abilities Highly organised, proactive, and comfortable juggling multiple priorities Excellent opportunity to work in a technical and highly professional It Support candidate looking to build their career. You MUST be based in a commutable distance from Eastleigh, possess excellent communication skills and be presentable to peers and stakeholders. This is onsite
ICT Business Support Analyst / Service Desk Analyst £14.71 per hour - PAYE £19.61 per hour Umbrella 3 Month Contract Initially with potentially of permanent Full Time A fantastic opportunity has arisen in Coalville for an ICT Business Support Analyst on a 3-month initial contract looking for an immediate start. As the first point of contact for the Council s ICT Support Service, you will log, prioritise, and resolve ICT problems and requests, making sure support to customers is provided quickly and effectively. Main duties and responsibilities: To log, monitor and resolve service desk calls within agreed service levels Provide first line and second line support to the council s user base To install, configure and test hardware and software components. To work in an agile and flexible manner, including remote home-working and office working on a rota basis. To undertake routine operational tasks, including completing and monitoring data backups and restores. To liaise with users, support services and third-party suppliers. To be part of the IT emergency standby/on call rota, with remuneration being paid in accordance with the council s agreed Standby policy Work within an ITIL service management framework General responsibilities: To always see the service through the eyes of the customer and make suggestions for improvement where appropriate To carry out duties efficiently and effectively To constantly challenge your own performance and make improvements To help build pride, passion and reputation To participate in the Council s appraisal scheme and to undertake any necessary training and development as identified for the job role To ensure high standards of health and safety practice in accordance with council policy, including the health and safety and welfare at work of themselves and colleagues. To promote the Council's Equality and Diversity Policy to ensure service provision and employment practices are non-discriminatory. To undertake any other reasonable tasks appropriate to the grading of the post and as required by the line manager To assist in the event of a civil emergency in any way as instructed This is a fantastic opportunity to join an established organisation that offers potential long-term contracts. If you feel the above role suits your skills and abilities then please apply immediately.
26/02/2026
Contractor
ICT Business Support Analyst / Service Desk Analyst £14.71 per hour - PAYE £19.61 per hour Umbrella 3 Month Contract Initially with potentially of permanent Full Time A fantastic opportunity has arisen in Coalville for an ICT Business Support Analyst on a 3-month initial contract looking for an immediate start. As the first point of contact for the Council s ICT Support Service, you will log, prioritise, and resolve ICT problems and requests, making sure support to customers is provided quickly and effectively. Main duties and responsibilities: To log, monitor and resolve service desk calls within agreed service levels Provide first line and second line support to the council s user base To install, configure and test hardware and software components. To work in an agile and flexible manner, including remote home-working and office working on a rota basis. To undertake routine operational tasks, including completing and monitoring data backups and restores. To liaise with users, support services and third-party suppliers. To be part of the IT emergency standby/on call rota, with remuneration being paid in accordance with the council s agreed Standby policy Work within an ITIL service management framework General responsibilities: To always see the service through the eyes of the customer and make suggestions for improvement where appropriate To carry out duties efficiently and effectively To constantly challenge your own performance and make improvements To help build pride, passion and reputation To participate in the Council s appraisal scheme and to undertake any necessary training and development as identified for the job role To ensure high standards of health and safety practice in accordance with council policy, including the health and safety and welfare at work of themselves and colleagues. To promote the Council's Equality and Diversity Policy to ensure service provision and employment practices are non-discriminatory. To undertake any other reasonable tasks appropriate to the grading of the post and as required by the line manager To assist in the event of a civil emergency in any way as instructed This is a fantastic opportunity to join an established organisation that offers potential long-term contracts. If you feel the above role suits your skills and abilities then please apply immediately.
We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1technical assistance and support to our workforce end users located across the globe using a ServiceNow ticketing system and following the Business Technology policies and procedures. Makes regular proactive recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand and improve the end user experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role, with some additional IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline security clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with team and update Knowledge Base articles Willing to perform other reasonable IT related duties if required as requested by management ESSENTIAL SKILLS AND ATTRIBUTES Experience in an IT support or a similar technical role, with a strong background in system, network, and application support Experience with ServiceNow or similar IT ticketing systems Experience in customer-focused environments, providing high-quality technical support Ability to explain technical concepts to non-technical users Follow Security procedures and keep a vigilant eye for Cyber Security issues Excellent knowledge of service desk processes and functions in support of end-user computing needs Strong knowledge of troubleshooting Windows Desktop (10 & 11) and hands-on experience of Enterprise Hybrid environments: on-prem + Microsoft Azure Strong knowledge of current Microsoft 365 (inc. Office 365) desktop operating system and application software (adds, removes, password resets) - certification preferred but not essential (MS-100/101/102) Demonstrated knowledge of personal computer hardware configuration and setup Understanding of basic Networking and troubleshooting Basic understanding of IP addresses, DNS and what makes up an IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with Video Conferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent English written and verbal is required for this role) Desirable Skills: automation, scripting, low-code / no-code tooling (e.g. MS PowerPlatform)
01/10/2025
Contractor
We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1technical assistance and support to our workforce end users located across the globe using a ServiceNow ticketing system and following the Business Technology policies and procedures. Makes regular proactive recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand and improve the end user experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role, with some additional IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline security clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with team and update Knowledge Base articles Willing to perform other reasonable IT related duties if required as requested by management ESSENTIAL SKILLS AND ATTRIBUTES Experience in an IT support or a similar technical role, with a strong background in system, network, and application support Experience with ServiceNow or similar IT ticketing systems Experience in customer-focused environments, providing high-quality technical support Ability to explain technical concepts to non-technical users Follow Security procedures and keep a vigilant eye for Cyber Security issues Excellent knowledge of service desk processes and functions in support of end-user computing needs Strong knowledge of troubleshooting Windows Desktop (10 & 11) and hands-on experience of Enterprise Hybrid environments: on-prem + Microsoft Azure Strong knowledge of current Microsoft 365 (inc. Office 365) desktop operating system and application software (adds, removes, password resets) - certification preferred but not essential (MS-100/101/102) Demonstrated knowledge of personal computer hardware configuration and setup Understanding of basic Networking and troubleshooting Basic understanding of IP addresses, DNS and what makes up an IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with Video Conferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent English written and verbal is required for this role) Desirable Skills: automation, scripting, low-code / no-code tooling (e.g. MS PowerPlatform)
2nd Line Desktop Support Senior Analyst -White Glove Focused Location: London Salary: Dependant on experience plus excellent benefits Career Level:Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge, We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: Deliver effective incident queue management via current call logging toolsets. Prioritise ticket resolution workload on predefined Service Level Agreements with proactive and timely status updates until resolution. Act as a key technical escalation point, providing guidance and support for more junior members of the team, take a lead in driving resolutions for IT problems, linking in with relevant teams where required Act as a trusted security champion to ensure Accenture continue to meet and exceed our internal security and compliance goals. As a Senior Analyst , you will: Focus on Supporting the Senior leadership and the White Glove service Proactive intervention and monitoring to prevent incidents when required Close collaboration with the EA community to support the MD community Respond to and resolve in person first and second line IT incidents logged via direct walk up or via global IT Service Desk. Perform PC upgrades using defined internal processes, including data backups and restore. Provide IT support for events such as new joiner inductions, VIP meetings and other events where required. Maintain good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria. Act as a technical resource for key technology projects when required. Ensure that appropriate cost recovery of products and services is effectively communicated to customers and actioned correctly using set process and tools. Perform timely updating of the asset management records to accurately account for movement of IT hardware within the environment in accordance with agreed asset management processes and policies Show more Show less Qualifications We are looking for experience in the following skills High level 2nd line support skills Good communication both verbal and written Able to work independently or as part of a team Set yourself apart: Willingness to learn Proactive approach Excellent communication skills comfortable with communicating at all levels What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at . Closing Date for Applications 31/07/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
24/09/2022
Full time
2nd Line Desktop Support Senior Analyst -White Glove Focused Location: London Salary: Dependant on experience plus excellent benefits Career Level:Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge, We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: Deliver effective incident queue management via current call logging toolsets. Prioritise ticket resolution workload on predefined Service Level Agreements with proactive and timely status updates until resolution. Act as a key technical escalation point, providing guidance and support for more junior members of the team, take a lead in driving resolutions for IT problems, linking in with relevant teams where required Act as a trusted security champion to ensure Accenture continue to meet and exceed our internal security and compliance goals. As a Senior Analyst , you will: Focus on Supporting the Senior leadership and the White Glove service Proactive intervention and monitoring to prevent incidents when required Close collaboration with the EA community to support the MD community Respond to and resolve in person first and second line IT incidents logged via direct walk up or via global IT Service Desk. Perform PC upgrades using defined internal processes, including data backups and restore. Provide IT support for events such as new joiner inductions, VIP meetings and other events where required. Maintain good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria. Act as a technical resource for key technology projects when required. Ensure that appropriate cost recovery of products and services is effectively communicated to customers and actioned correctly using set process and tools. Perform timely updating of the asset management records to accurately account for movement of IT hardware within the environment in accordance with agreed asset management processes and policies Show more Show less Qualifications We are looking for experience in the following skills High level 2nd line support skills Good communication both verbal and written Able to work independently or as part of a team Set yourself apart: Willingness to learn Proactive approach Excellent communication skills comfortable with communicating at all levels What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at . Closing Date for Applications 31/07/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Job Introduction Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. As a 2nd Line Service Analyst, you will provide technical resolution and management of customer incidents and requests regarding infrastructure, IT devices and applications. Provide input into documented improvements in knowledge and support processes for all areas of the Service Operation You'll build strong working relationships and rapport with members of their team and our customers. You're a clear and concise communicator with the ability to tailor your communication depending on the issue and level of stakeholder. You're empathetic of business needs understanding that needs can differ between our customers and understand the impact that your work has on the organisation. You'll work well on your own and as part of a valued team. Our 2nd Line Service analysts have a drive and ambition to succeed within the role for themselves and the greater good of the team. Challenging current ways of working and continuously looking for ways to improve services, processes and show openness and positivity towards changes. You'll share ideas, knowledge, experiences, and successes with others to help resolve incident quickly. You're keen to develop in the role, learning from your colleagues and line managers to understand and appreciate different ideas and approaches. You'll recognise when they need further support and take responsibility and ownership of their workload, action and be accountable for their own safety and well-being as well as that of others. Our team are: punctual can manage their time efficiently can prioritise tasks and follow processes open to new ideas and diverse ways of thinking If this sounds like you apply today to join our team! Main Responsibilities What will you be doing? Provide first and second level support/ management for IT related queries, adhering to agreed business service levels. Recognise and escalate incident trends to enable prompt action from Incident & Problem Management as appropriate. Achieve high levels of accuracy in capturing incident details on Service Management tools in accordance with team processes and procedures. Manage 2nd line support queue and ensure ticket allocation, vetting and resolution is carried out in accordance with documented guidelines. Pro-actively document and fill gaps in processes, knowledge and tools, and Make recommendations for improvement. Implement where possible. Provide technical guidance and input to all teams within Service Operations and act as project resource when requested Assist with other areas of Service Operations support workload as instructed by Service Operations KPI's. Manage, maintain and improve Service Operations associated services. The Ideal Candidate Do you have the following skills and experience? Essential Comprehensive knowledge of Windows desktop and server operating systems, MS Exchange Online and Office productivity suite of applications / Office 365 applications. Good working knowledge of mobile handheld technologies; specifically, Apple iOS devices Understanding of printing devices and services such as HP, Canon, SafeCom Pull Print Excellent technical skills gained with relevant experience in a service support function, including supporting bespoke software applications. Self-starter requiring little supervision to achieve productivity and service targets. Highly effective communicator with outstanding customer service skills and the ability to influence outside own team. Outstanding problem-solving skills. Highly collaborative, pro-actively taking the initiative to support colleagues and fill knowledge and process gaps. Committed to personal development and self-improvement. Role model exceptional customer service to both internal and external customers. Desirable ITIL Foundation Microsoft/Oracle accredited in relevant disciplines Good working knowledge of networking and protocols Understanding of other Service Management disciplines (e.g., configuration, change, problem, operations, capacity, availability, performance etc.) Understanding of Voice over IP telephony and contact centre systems. Experience of developing tools and utilities using MS PowerShell Good network and infrastructure knowledge Ability to adapt readily to changing work and responsibilities We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions. At Network Rail, we have several employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. In IT Services, we have a group of Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on D&I at Network Rail, please follow this link About The Company We're an organisation where people matter. We matter to millions. Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority. We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users. As one of the UK's leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information Package Description Vacancy type: Fixed Term Contract, 12 months Location: Manchester Square One, we are flexible on location, and we would be open to discuss agile working. Closing date: 5th October 2022 Band & Salary: Band 5 - £24,000 About us We're an organisation where people matter. We matter to millions. Our role is to run a safe, reliable, and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority. IT Services, part of Route Services - which supplies critical services and equipment to Network Rail's routes - designs, maintains and supports a vast array of programmes, applications and safety critical technology that keeps the railway moving. We offer excellent benefits, including: Flexible working patterns such as working from home and working compressed hours A range of pension schemes Childcare voucher scheme Rail and underground season ticket subsidies up to 75% 28 days annual leave, plus bank holidays and volunteering days (5 days) 2 weeks paid reserve leave for our Armed Forces community Cycle to Work Scheme GymPass - Access to gym's across the UK Access to 'My Benefits' portal which include discounts in food, technology and experience days In 2021, we were voted as one of the Best Places to work in the UK. If you would like to speak the Resourcing Team, please contact
24/09/2022
Full time
Job Introduction Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. As a 2nd Line Service Analyst, you will provide technical resolution and management of customer incidents and requests regarding infrastructure, IT devices and applications. Provide input into documented improvements in knowledge and support processes for all areas of the Service Operation You'll build strong working relationships and rapport with members of their team and our customers. You're a clear and concise communicator with the ability to tailor your communication depending on the issue and level of stakeholder. You're empathetic of business needs understanding that needs can differ between our customers and understand the impact that your work has on the organisation. You'll work well on your own and as part of a valued team. Our 2nd Line Service analysts have a drive and ambition to succeed within the role for themselves and the greater good of the team. Challenging current ways of working and continuously looking for ways to improve services, processes and show openness and positivity towards changes. You'll share ideas, knowledge, experiences, and successes with others to help resolve incident quickly. You're keen to develop in the role, learning from your colleagues and line managers to understand and appreciate different ideas and approaches. You'll recognise when they need further support and take responsibility and ownership of their workload, action and be accountable for their own safety and well-being as well as that of others. Our team are: punctual can manage their time efficiently can prioritise tasks and follow processes open to new ideas and diverse ways of thinking If this sounds like you apply today to join our team! Main Responsibilities What will you be doing? Provide first and second level support/ management for IT related queries, adhering to agreed business service levels. Recognise and escalate incident trends to enable prompt action from Incident & Problem Management as appropriate. Achieve high levels of accuracy in capturing incident details on Service Management tools in accordance with team processes and procedures. Manage 2nd line support queue and ensure ticket allocation, vetting and resolution is carried out in accordance with documented guidelines. Pro-actively document and fill gaps in processes, knowledge and tools, and Make recommendations for improvement. Implement where possible. Provide technical guidance and input to all teams within Service Operations and act as project resource when requested Assist with other areas of Service Operations support workload as instructed by Service Operations KPI's. Manage, maintain and improve Service Operations associated services. The Ideal Candidate Do you have the following skills and experience? Essential Comprehensive knowledge of Windows desktop and server operating systems, MS Exchange Online and Office productivity suite of applications / Office 365 applications. Good working knowledge of mobile handheld technologies; specifically, Apple iOS devices Understanding of printing devices and services such as HP, Canon, SafeCom Pull Print Excellent technical skills gained with relevant experience in a service support function, including supporting bespoke software applications. Self-starter requiring little supervision to achieve productivity and service targets. Highly effective communicator with outstanding customer service skills and the ability to influence outside own team. Outstanding problem-solving skills. Highly collaborative, pro-actively taking the initiative to support colleagues and fill knowledge and process gaps. Committed to personal development and self-improvement. Role model exceptional customer service to both internal and external customers. Desirable ITIL Foundation Microsoft/Oracle accredited in relevant disciplines Good working knowledge of networking and protocols Understanding of other Service Management disciplines (e.g., configuration, change, problem, operations, capacity, availability, performance etc.) Understanding of Voice over IP telephony and contact centre systems. Experience of developing tools and utilities using MS PowerShell Good network and infrastructure knowledge Ability to adapt readily to changing work and responsibilities We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions. At Network Rail, we have several employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. In IT Services, we have a group of Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on D&I at Network Rail, please follow this link About The Company We're an organisation where people matter. We matter to millions. Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority. We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users. As one of the UK's leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information Package Description Vacancy type: Fixed Term Contract, 12 months Location: Manchester Square One, we are flexible on location, and we would be open to discuss agile working. Closing date: 5th October 2022 Band & Salary: Band 5 - £24,000 About us We're an organisation where people matter. We matter to millions. Our role is to run a safe, reliable, and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority. IT Services, part of Route Services - which supplies critical services and equipment to Network Rail's routes - designs, maintains and supports a vast array of programmes, applications and safety critical technology that keeps the railway moving. We offer excellent benefits, including: Flexible working patterns such as working from home and working compressed hours A range of pension schemes Childcare voucher scheme Rail and underground season ticket subsidies up to 75% 28 days annual leave, plus bank holidays and volunteering days (5 days) 2 weeks paid reserve leave for our Armed Forces community Cycle to Work Scheme GymPass - Access to gym's across the UK Access to 'My Benefits' portal which include discounts in food, technology and experience days In 2021, we were voted as one of the Best Places to work in the UK. If you would like to speak the Resourcing Team, please contact
Our Global FTSE 250 client are urgently seeking an IT Service Desk Analyst to join their team on a 9 months fixed term contract basis. As the IT Service Desk Analyst, you will be responsible for providing first/second level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes. Role accountabilities for an IT Service Desk Analyst: Act as a single point of contact for users regarding IT issues and queries Receiving, logging and managing tickets via the Manage Engine Tool Maintaining an Asset Database and tracking changes 1st and 2nd line support - troubleshooting of IT issues Escalate breached calls and high priority incidents Log all calls in the Service Desk Call Logging system Be active in shift left activities to the service desk Working with multiple teams and ITOC SME/ technical specialist to review alerts Skills and Experiences: Experience Supporting Office 365, Active Directory Minimum of 1 years previous experience in Contact Centre, Service Desk or similar environment Excellent communication/interpersonal skills Flexible and adaptable to changing business needs and processes Ability to prioritise/schedule work Good Analytical skill in problem solving
05/02/2022
Contractor
Our Global FTSE 250 client are urgently seeking an IT Service Desk Analyst to join their team on a 9 months fixed term contract basis. As the IT Service Desk Analyst, you will be responsible for providing first/second level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes. Role accountabilities for an IT Service Desk Analyst: Act as a single point of contact for users regarding IT issues and queries Receiving, logging and managing tickets via the Manage Engine Tool Maintaining an Asset Database and tracking changes 1st and 2nd line support - troubleshooting of IT issues Escalate breached calls and high priority incidents Log all calls in the Service Desk Call Logging system Be active in shift left activities to the service desk Working with multiple teams and ITOC SME/ technical specialist to review alerts Skills and Experiences: Experience Supporting Office 365, Active Directory Minimum of 1 years previous experience in Contact Centre, Service Desk or similar environment Excellent communication/interpersonal skills Flexible and adaptable to changing business needs and processes Ability to prioritise/schedule work Good Analytical skill in problem solving
Following a recent internal promotion, a fantastic opportunity has arisen for a Service Desk Analyst to join our busy IT Operations Team. This role is on a permanent full-time basis working 37 hours per week, primarily based in our modern head office in Birkenhead, with some home-working as part of a hybrid working policy. The office is easily accessible from most transport links with just a short walk from Hamilton Square train station and local bus routes. Free parking is provided to staff either on site or nearby. The role of Service Desk Analyst reports directly to the Service Desk Improvement Manager. The overall purpose of the role will be to provide timely, high quality IT support to enable your colleagues to do their jobs effectively. This is an exciting time to join the team as we embark on an improvement programme, look to achieve certification with the Service Desk Institute (SDI), and plan to replace our helpdesk software with a modern IT service management solution. You will be someone with a positive and enthusiastic personality with a strong focus on teamwork and customer service. You will have excellent technical and analytical skills combined with a methodical approach to troubleshooting and fault resolution. Service Desk Analyst Requirements: Experience of providing first and second line technical support in the workplace, supporting multiple users, logging and resolving incidents and service requests on an IT service management system. Technically competent in Active Directory, Windows 10, Exchange Online/Outlook and Windows Server 2012 and above. Experience of configuring, deploying and managing mobile devices including laptops, smartphones and tablets. Good verbal and written communication skills are a must and ideally you will be fully proficient in all Microsoft Office packages. A full induction will be given to help you settle into your new role with an opportunity to meet new colleagues and find out more about Magenta Living. In addition, Service Desk Analysts are provided with SDI Service Desk Analyst and ITIL training, with the opportunity to get accredited. Service Desk Analyst Benefits: 25 days annual leave entitlement Healthcare Cash Plan Pension Scheme Talent Management Programmes and e-learning access Wellbeing and Employee Engagement initiatives A subsidised on-site gym Free parking is provided to staff either on site or nearby If you think that you are suitable for this Service Desk Analyst role, please apply now with your CV and Covering Letter! Closing Date: Monday 10th January 2022 Interview Date(s): Wed 19th/Thurs 20th January 2022 Our Values: Adaptability, Accountability, Ambition Our Equality, Diversity and Inclusion Commitment Statement Magenta Living are committed to creating a diverse and inclusive workforce and are proud to be an equal opportunities employer. Applications from all suitably qualified individuals are encouraged regardless of age, disability, gender, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We offer a range of family friendly policies and flexible working arrangements to support employees from different backgrounds. We will positively encourage applications from candidates with protected characteristics which are under-represented in specific roles in accordance with Section 158 of the Equality Act 2010.
08/01/2022
Full time
Following a recent internal promotion, a fantastic opportunity has arisen for a Service Desk Analyst to join our busy IT Operations Team. This role is on a permanent full-time basis working 37 hours per week, primarily based in our modern head office in Birkenhead, with some home-working as part of a hybrid working policy. The office is easily accessible from most transport links with just a short walk from Hamilton Square train station and local bus routes. Free parking is provided to staff either on site or nearby. The role of Service Desk Analyst reports directly to the Service Desk Improvement Manager. The overall purpose of the role will be to provide timely, high quality IT support to enable your colleagues to do their jobs effectively. This is an exciting time to join the team as we embark on an improvement programme, look to achieve certification with the Service Desk Institute (SDI), and plan to replace our helpdesk software with a modern IT service management solution. You will be someone with a positive and enthusiastic personality with a strong focus on teamwork and customer service. You will have excellent technical and analytical skills combined with a methodical approach to troubleshooting and fault resolution. Service Desk Analyst Requirements: Experience of providing first and second line technical support in the workplace, supporting multiple users, logging and resolving incidents and service requests on an IT service management system. Technically competent in Active Directory, Windows 10, Exchange Online/Outlook and Windows Server 2012 and above. Experience of configuring, deploying and managing mobile devices including laptops, smartphones and tablets. Good verbal and written communication skills are a must and ideally you will be fully proficient in all Microsoft Office packages. A full induction will be given to help you settle into your new role with an opportunity to meet new colleagues and find out more about Magenta Living. In addition, Service Desk Analysts are provided with SDI Service Desk Analyst and ITIL training, with the opportunity to get accredited. Service Desk Analyst Benefits: 25 days annual leave entitlement Healthcare Cash Plan Pension Scheme Talent Management Programmes and e-learning access Wellbeing and Employee Engagement initiatives A subsidised on-site gym Free parking is provided to staff either on site or nearby If you think that you are suitable for this Service Desk Analyst role, please apply now with your CV and Covering Letter! Closing Date: Monday 10th January 2022 Interview Date(s): Wed 19th/Thurs 20th January 2022 Our Values: Adaptability, Accountability, Ambition Our Equality, Diversity and Inclusion Commitment Statement Magenta Living are committed to creating a diverse and inclusive workforce and are proud to be an equal opportunities employer. Applications from all suitably qualified individuals are encouraged regardless of age, disability, gender, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We offer a range of family friendly policies and flexible working arrangements to support employees from different backgrounds. We will positively encourage applications from candidates with protected characteristics which are under-represented in specific roles in accordance with Section 158 of the Equality Act 2010.
Service Desk Analyst The Opportunity Working for a large and modern public sector organisation, we are looking for a skilled Service Desk Analyst working within the ITSM function. The successful candidate will be supporting customers, resolving queries where possible and escalating issues to Level 2 when necessary. What the Service Desk Analyst will be doing As a Service Desk Analyst, you will be working within the IT Service Desk Team within the ITSM function, supporting customers, resolving queries where possible and escalating issues to Level 2 when necessary. As the first point of contact, a Service Desk Analyst must have excellent customer service skills and a broad general knowledge of IT systems and services. The role requires a good knowledge of IT Service Desk systems, protocols and procedures, along with an awareness of ITIL processes and best practices. A passion for IT and operational support, high motivation and a commitment to supporting stakeholders to the highest possible level are also essential qualities for this role. What the Service Desk Analyst will be responsible for Providing first line support and guidance to internal and external users for all IT related issues via telephone, email or in person and offering an immediate response or resolution wherever possible. Recording all incidents, problems, changes and requests on the Service Desk management system, prioritising as appropriate and allocating to the appropriate IT support area for investigation and resolution when necessary. System administrator for various IT systems and communicating system failures and maintenance outages as appropriate. Document all work to comply with standards, including reporting details of all hardware and software items that have been installed or removed so that configuration management records can be updated. Compilation and distribution of management information Routine maintenance and loan management of mobile devices such as iPhones and Microsoft Surfaces. Maintenance and improvement of knowledgebase information. What the Service Desk Analyst will bring to the team Essential skills: Practical experience of a modern IT Service Desk system, preferably Hornbill Service Manager, along with familiarity of recognised protocols and best practices Practical knowledge and experience of installing and configuring Windows desktop operating systems and account management Experience of using and supporting Microsoft Office applications Installation of conference room and training room equipment, including Video and Telephone Conferences for internal staff. Preparing conference suites and training rooms to connect to visitor equipment. Understanding of ITIL processes and best practices, along with hardware disposal procedures in compliance with ISO 27001 certification. The ability to establish and maintain effective working relationships with business colleagues, senior managers and project managers or teams and work as part of a team to deliver technical solutions. Able to monitor own work against targets and act promptly to keep work on track and maintain performance. Here's what the Successful Service Desk Analyst will receive in return: A flexible working scheme which has no core hours and excellent opportunities for home, part-time and term-time working; A very generous pension scheme, with low employee contributions; Eligibility for special and office-wide bonus payments; Excellent development opportunities; Opportunities for secondments, both internal and external; Opportunities to join many civil-service clubs such as the Sports and Social Association, Motoring Club (CSMA), which provide numerous discounts to members Up for the challenge? If you think this vacancy sounds like you then please apply online or call Zoiya Saleem to discuss the role in confidence on Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
18/11/2021
Full time
Service Desk Analyst The Opportunity Working for a large and modern public sector organisation, we are looking for a skilled Service Desk Analyst working within the ITSM function. The successful candidate will be supporting customers, resolving queries where possible and escalating issues to Level 2 when necessary. What the Service Desk Analyst will be doing As a Service Desk Analyst, you will be working within the IT Service Desk Team within the ITSM function, supporting customers, resolving queries where possible and escalating issues to Level 2 when necessary. As the first point of contact, a Service Desk Analyst must have excellent customer service skills and a broad general knowledge of IT systems and services. The role requires a good knowledge of IT Service Desk systems, protocols and procedures, along with an awareness of ITIL processes and best practices. A passion for IT and operational support, high motivation and a commitment to supporting stakeholders to the highest possible level are also essential qualities for this role. What the Service Desk Analyst will be responsible for Providing first line support and guidance to internal and external users for all IT related issues via telephone, email or in person and offering an immediate response or resolution wherever possible. Recording all incidents, problems, changes and requests on the Service Desk management system, prioritising as appropriate and allocating to the appropriate IT support area for investigation and resolution when necessary. System administrator for various IT systems and communicating system failures and maintenance outages as appropriate. Document all work to comply with standards, including reporting details of all hardware and software items that have been installed or removed so that configuration management records can be updated. Compilation and distribution of management information Routine maintenance and loan management of mobile devices such as iPhones and Microsoft Surfaces. Maintenance and improvement of knowledgebase information. What the Service Desk Analyst will bring to the team Essential skills: Practical experience of a modern IT Service Desk system, preferably Hornbill Service Manager, along with familiarity of recognised protocols and best practices Practical knowledge and experience of installing and configuring Windows desktop operating systems and account management Experience of using and supporting Microsoft Office applications Installation of conference room and training room equipment, including Video and Telephone Conferences for internal staff. Preparing conference suites and training rooms to connect to visitor equipment. Understanding of ITIL processes and best practices, along with hardware disposal procedures in compliance with ISO 27001 certification. The ability to establish and maintain effective working relationships with business colleagues, senior managers and project managers or teams and work as part of a team to deliver technical solutions. Able to monitor own work against targets and act promptly to keep work on track and maintain performance. Here's what the Successful Service Desk Analyst will receive in return: A flexible working scheme which has no core hours and excellent opportunities for home, part-time and term-time working; A very generous pension scheme, with low employee contributions; Eligibility for special and office-wide bonus payments; Excellent development opportunities; Opportunities for secondments, both internal and external; Opportunities to join many civil-service clubs such as the Sports and Social Association, Motoring Club (CSMA), which provide numerous discounts to members Up for the challenge? If you think this vacancy sounds like you then please apply online or call Zoiya Saleem to discuss the role in confidence on Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
IT Support Analyst (1st/2nd Line Support) Type: Permanent Location: Crawley (along with remote working options) Salary: Up to £26,000 per annum (potential negotiation) An opportunity for an IT Support Analyst to join a global leader in technology solutions, cloud services, digital media and marketing. The chosen candidate will be join a small but busy IT team and be user focused as well as being involved in IT Projects. You will be the first point of contact for technical assistance for users and provide hands on and remote troubleshooting. This is a great opportunity for you to join a global leader in their field. Key Skills/Experience 1/2 Years experience in a direct front line technical role, with strong experience of troubleshooting. O365 Support/Admin Experience User Support across Mobile, Desktop and Cloud technologies VMware Experience (Desirable) Excellent Communication Skills First Line Support/1st Line Support/Second Line Support/2nd Line Support/IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Help Desk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support/Service Desk Analyst/
04/11/2021
Full time
IT Support Analyst (1st/2nd Line Support) Type: Permanent Location: Crawley (along with remote working options) Salary: Up to £26,000 per annum (potential negotiation) An opportunity for an IT Support Analyst to join a global leader in technology solutions, cloud services, digital media and marketing. The chosen candidate will be join a small but busy IT team and be user focused as well as being involved in IT Projects. You will be the first point of contact for technical assistance for users and provide hands on and remote troubleshooting. This is a great opportunity for you to join a global leader in their field. Key Skills/Experience 1/2 Years experience in a direct front line technical role, with strong experience of troubleshooting. O365 Support/Admin Experience User Support across Mobile, Desktop and Cloud technologies VMware Experience (Desirable) Excellent Communication Skills First Line Support/1st Line Support/Second Line Support/2nd Line Support/IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Help Desk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support/Service Desk Analyst/
The Technology Risk and Compliance Analyst role will work within the Technology Risk Team in supporting the Technology Risk Manager in managing the Technology risk, compliance and control profile across the HL Technology estate. The role will focus on working within the team to identify risks, assess those risks and undertake appropriate controls testing that supports a process of continuous improvement. The role holder will be expected to take responsibility for assigned control areas, co-ordinating testing with controls owners and providing updates on testing output and controls effectiveness to the Technology Risk Manager and the control owner. The role holder will also have exposure to significant change programs as HL looks to develop its technology estate to take greater advantage of modern technologies. ROLE ACCOUNTABILITIES The role will support the Technology Risk Manager in embedding the Technology Risk and Compliance Strategy across the multiple Technology teams. The core responsibilities of the role will involve: Working with the IT Control owners to maintain and track the control testing schedule. Lead on Control Effectiveness Reviews and report on findings and recommendations. Develop the Technology Risk Reporting and input into the Technology Management Committee. Track material events attributed to Technology and closure of associated actions. Form risk partner relationships with key Technology stakeholders and support them in the assessment and escalation of risks and issues. Develop a Compliance Monitoring approach across Technology. Support Major Change initiatives in managing the Technology Risk profile within risk appetite. EXPEREINCE / SKILLS Experience in a first or second line IT related risk, compliance or audit role. The role holder would have a good knowledge of UK financial services regulation. The role holder would be working towards or be willing to work towards appropriate professional certifications in risk, audit or compliance. Strong planning, analytical, and communication skills PERSONAL ATTRIBUTES Communicates with impact, excellent listening, written and verbal communication skills Proven influencing skills with an ability to communicate at all levels within an organisation and be able to build strong relationships Delivery focussed with the drive to succeed and the ability to work well in a team and individually Resilient in the face of challenge with the ability to handle difficult conversations constructively Credible and professional, with high levels of personal integrity A passion for learning about the business Why Hargreaves Lansdown Here at Hargreaves Lansdown, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. WHAT'S ON OFFER? Performance-related annual bonus scheme 25* days holiday, plus 8 bank holidays, plus 1 day additional Christmas closure time Option to purchase up to an additional 5 days holiday each year Pension scheme - up to 19% contribution Flexible working options available Enhanced parental leave benefits Variety of travel to work schemes, including season ticket loans and cycle to work Bike storage and shower facilities Employee assistance programme Volunteering opportunities Annual events, activities and sports groups Smart casual dress policy and dress down Fridays We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
04/11/2021
Full time
The Technology Risk and Compliance Analyst role will work within the Technology Risk Team in supporting the Technology Risk Manager in managing the Technology risk, compliance and control profile across the HL Technology estate. The role will focus on working within the team to identify risks, assess those risks and undertake appropriate controls testing that supports a process of continuous improvement. The role holder will be expected to take responsibility for assigned control areas, co-ordinating testing with controls owners and providing updates on testing output and controls effectiveness to the Technology Risk Manager and the control owner. The role holder will also have exposure to significant change programs as HL looks to develop its technology estate to take greater advantage of modern technologies. ROLE ACCOUNTABILITIES The role will support the Technology Risk Manager in embedding the Technology Risk and Compliance Strategy across the multiple Technology teams. The core responsibilities of the role will involve: Working with the IT Control owners to maintain and track the control testing schedule. Lead on Control Effectiveness Reviews and report on findings and recommendations. Develop the Technology Risk Reporting and input into the Technology Management Committee. Track material events attributed to Technology and closure of associated actions. Form risk partner relationships with key Technology stakeholders and support them in the assessment and escalation of risks and issues. Develop a Compliance Monitoring approach across Technology. Support Major Change initiatives in managing the Technology Risk profile within risk appetite. EXPEREINCE / SKILLS Experience in a first or second line IT related risk, compliance or audit role. The role holder would have a good knowledge of UK financial services regulation. The role holder would be working towards or be willing to work towards appropriate professional certifications in risk, audit or compliance. Strong planning, analytical, and communication skills PERSONAL ATTRIBUTES Communicates with impact, excellent listening, written and verbal communication skills Proven influencing skills with an ability to communicate at all levels within an organisation and be able to build strong relationships Delivery focussed with the drive to succeed and the ability to work well in a team and individually Resilient in the face of challenge with the ability to handle difficult conversations constructively Credible and professional, with high levels of personal integrity A passion for learning about the business Why Hargreaves Lansdown Here at Hargreaves Lansdown, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. WHAT'S ON OFFER? Performance-related annual bonus scheme 25* days holiday, plus 8 bank holidays, plus 1 day additional Christmas closure time Option to purchase up to an additional 5 days holiday each year Pension scheme - up to 19% contribution Flexible working options available Enhanced parental leave benefits Variety of travel to work schemes, including season ticket loans and cycle to work Bike storage and shower facilities Employee assistance programme Volunteering opportunities Annual events, activities and sports groups Smart casual dress policy and dress down Fridays We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
Based in Cambridge, my client has a brand new requirement for an Desktop Support Analyst for an initial 3 months contract that is inside of IR35. Please note this role is 100% office based. Job Role - To provide first and second line IT support to all offices and assist the IT Director with various IT projects. Providing a pro-active service helping staff to resolve queries and providing information to users on the progress of outstanding support calls. Installing and configuring operating systems and software Maintaining the existing PCs and peripherals to agreed standards by performing upgrades and new installations, as well as carrying out routine procedures Reporting hardware faults to third party companies and if necessary returning hardware to third party companies for repair Skills The ideal candidate will have previous 1st/2nd line support experience and experience supporting in-house project teams. You will have previous experience supporting; Active Directory, MS Exchange, Windows Server, Citrix, Windows 7/10 & Office 2016/365. Working experience within a legal or professional services environment would be beneficial and any knowledge of legal applications.
04/11/2021
Contractor
Based in Cambridge, my client has a brand new requirement for an Desktop Support Analyst for an initial 3 months contract that is inside of IR35. Please note this role is 100% office based. Job Role - To provide first and second line IT support to all offices and assist the IT Director with various IT projects. Providing a pro-active service helping staff to resolve queries and providing information to users on the progress of outstanding support calls. Installing and configuring operating systems and software Maintaining the existing PCs and peripherals to agreed standards by performing upgrades and new installations, as well as carrying out routine procedures Reporting hardware faults to third party companies and if necessary returning hardware to third party companies for repair Skills The ideal candidate will have previous 1st/2nd line support experience and experience supporting in-house project teams. You will have previous experience supporting; Active Directory, MS Exchange, Windows Server, Citrix, Windows 7/10 & Office 2016/365. Working experience within a legal or professional services environment would be beneficial and any knowledge of legal applications.
Household / Department: Privy Purse and Treasurer's Office Section / Branch: IT & Telecommunications Location: Buckingham Palace Contract/recruitment type: Permanent Starting salary: £24,000.00 per annum Hours of work: 37.5 per week About the role It's the perfect platform to launch your career in IT It's being encouraged to take on new challenges. And it's joining the professional business behind the monarchy. This is what makes working for the Royal Household so different. Joining our experienced IT team, you'll provide first and second line deskside support to over 1,000 users of network, software and hardware related services, across multiple locations. As the first point of contact for a vast range of queries, you'll support the wider team and work to resolve issues quickly and to a high standard, learning from those around you. The volume and scope of queries will be wide-ranging and you'll decide how to best handle each one, either investigating and resolving it yourself, or escalating it to another team. Although your starting point will be to provide best practice service desk support, as you gain experience and develop your skills, you'll be encouraged to engage in other projects that are of interest to you - whether it be staging events, installing hardware and software additions or building & configuring portable devices. And as a key part of this team, you'll have a range of opportunities to develop your own skills with scope to make a positive impact on the day to day running of the organisation. About you Digitally fluent and with a passion for IT Systems, you'll bring a basic level knowledge of computer components and terminology, and a good working knowledge of Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook) and Microsoft Windows10. In this customer facing role, equally important are your communication skills and confidence in dealing with a range of people. To excel, you'll be a natural problem solver with an analytical mind and thrive on the challenges that come your way. Organised and pro-active, with lots of initiative and an ability to work at pace, you'll juggle a varied workload, effectively balancing priorities and deadlines. What's more, with a high volume of daily calls, you'll need a keen eye for detail and you will be responsible for ensuring records are accurate and up-to-date. We're also interested in your people skills. You're at your best working in a team and can quickly build relationships virtually and face-to-face. But more than anything, you'll be committed to developing a career in IT, bring an enthusiasm to learn and be keen to make the most of this opportunity. Interview date: October and November 2021 Vacancy Closing Date: 17/10/2021, 23:55 Ref:
04/11/2021
Full time
Household / Department: Privy Purse and Treasurer's Office Section / Branch: IT & Telecommunications Location: Buckingham Palace Contract/recruitment type: Permanent Starting salary: £24,000.00 per annum Hours of work: 37.5 per week About the role It's the perfect platform to launch your career in IT It's being encouraged to take on new challenges. And it's joining the professional business behind the monarchy. This is what makes working for the Royal Household so different. Joining our experienced IT team, you'll provide first and second line deskside support to over 1,000 users of network, software and hardware related services, across multiple locations. As the first point of contact for a vast range of queries, you'll support the wider team and work to resolve issues quickly and to a high standard, learning from those around you. The volume and scope of queries will be wide-ranging and you'll decide how to best handle each one, either investigating and resolving it yourself, or escalating it to another team. Although your starting point will be to provide best practice service desk support, as you gain experience and develop your skills, you'll be encouraged to engage in other projects that are of interest to you - whether it be staging events, installing hardware and software additions or building & configuring portable devices. And as a key part of this team, you'll have a range of opportunities to develop your own skills with scope to make a positive impact on the day to day running of the organisation. About you Digitally fluent and with a passion for IT Systems, you'll bring a basic level knowledge of computer components and terminology, and a good working knowledge of Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook) and Microsoft Windows10. In this customer facing role, equally important are your communication skills and confidence in dealing with a range of people. To excel, you'll be a natural problem solver with an analytical mind and thrive on the challenges that come your way. Organised and pro-active, with lots of initiative and an ability to work at pace, you'll juggle a varied workload, effectively balancing priorities and deadlines. What's more, with a high volume of daily calls, you'll need a keen eye for detail and you will be responsible for ensuring records are accurate and up-to-date. We're also interested in your people skills. You're at your best working in a team and can quickly build relationships virtually and face-to-face. But more than anything, you'll be committed to developing a career in IT, bring an enthusiasm to learn and be keen to make the most of this opportunity. Interview date: October and November 2021 Vacancy Closing Date: 17/10/2021, 23:55 Ref:
About the organization: Discovery Direct-to-Consumer is the technology arm of Discovery Inc. We work at the crossroads of technology, entertainment, and everyday utility, continuously leveraging technology to create immersive viewing and interactive experiences. We are building a global streaming video platform and a suite of applications to support all our global Discovery owned brands. These include Discovery+, Food Network Kitchen, Magnolia, GolfTV, MotorTrend on Demand, Eurosport Player, and many more. We build experiences ranging from traditional video streaming, to highly interactive and immersive applications. We build across connected TV, web, mobile and consoles, and are fast, nimble and have fun building world-class products for our iconic brands. About the team: You'll join the Discovery DTC Engineering team - we build applications across both frontend platforms and backend services while always maintaining a commitment to operational excellence. Our responsibilities include building world-class apps for our fans and subscribers, building the piping that gets the content to the customer experience, creating and enhancing a suite of applications that power our largest websites, providing the full stack experience for our customers, and more. In terms of languages, we speak a little bit of everything - Swift 5/Swift UI, Kotlin, Java, TypeScript, Javascript, Ruby, Vue.js, React, Brightscript, GraphQL on AWS container-based and serverless stacks. We try to expose early career engineers to a wide range of projects, to help them get a sense for where their interests lie. We then pair them with a range of senior engineers so that they can learn from a mix of experiences. Attributes we look for in all our hires across the team are ownership and leadership. Proactively taking ownership, having a bias for action, curious and always asking why. Why Intern at Discovery: In addition to building great products and creating some of the best content in the world, we've built a great team and culture! Our program offers unique experiences, with tremendous opportunities for growth. Everyone is passionate about the work we do, and it's energizing to work on something you authentically care about. Our engineers are some of the most talented in the industry and are excited to mentor and learn from our interns. You'll have the opportunity to help deliver customer facing, impactful projects and test your theories on the newest technologies and methodologies, while learning from the seasoned pros. Key Features of the Program: 1:1 Mentorship: You'll be assigned a mentor for the duration of the program to ensure you get off to a flying start and continue to meet your development goals throughout. Tech Speaker Series: You'll frequently learn about new technologies and trends and meet and learn from some of the most talented technologists in the industry, both internal and external to Discovery. Career Coaching: You'll receive tailored career advice and guidance from experienced data experts, and leaders who have been where you are, and will share how they have successfully navigated their careers. Global Exposure: Most of our teams and products have global impact, meaning often our interns are working on projects that impact multiple markets. This provides you with unique insight into solving problems at scale, the nuances between markets and how we leverage technology to provide seamless and consistent quality across our customer experience globally. Global Network: By the end of the program you'll have built a global network of talented Engineers, Product Managers, Data Scientists and Analysts, Product Designer, Marketeers and business leaders. You'll also have an extensive network for peers with whom you will have built great relationships! It's a small industry and the network you build and the impression you make during the program will be invaluable throughout your career. Long-term Career Prospects: While this is a summer internship, we see this as the start of a long-term relationship. Many of our current employees are prior interns and for developers early in their career Discovery DTC offers unparalleled opportunities. From working on unique and exciting projects, to having global impact and gaining international experience. We've also built a fantastic culture that is truly diverse and inclusive, reflected in creativity and innovation across our products and features. And of course, you'll work with our talented team; our engineers are among the best in the industry and are excited to mentor and develop the next generation of tech talent! What you need to know about the DTC Summer 2022 Program Application Process: Our Summer 2022 internship program is 12 weeks long, commencing July 4- September 23. Our internships are paid opportunities. Credit is not required; however, we will provide documentation if necessary. The application deadline is January 1, 2022. After this date, we cannot guarantee your application will be reviewed for the position. We do not require a cover letter. Please demonstrate your passion for the position through your resume. We are interviewing through early 2022. A Discovery Intern team member will contact you if your experiences and interests match an open internship position. Due to the high volume of applications, we are unable to give individual status updates. Responsibilities About the projects you may work on: Projects may include building APIs, SVOD streaming applications, commerce integrations, designing products to prioritize security, developing and improving payment services, and more. You'll get an opportunity to think about scale, resiliency, and how to make your features production ready. We try to expose early career engineers to a wide range of projects, to help them get a sense for where their interests lie. We then pair them with a range of senior engineers so that they can learn from a mix of experiences. Previous interns have started making improvements to our production environments within the first two weeks of joining the team. Ultimately, the projects you'll work on will depend on your areas of interest. Qualifications In addition to academic qualifications, we're looking for interns who are always curious and have a desire to learn. You'll need to have great attention to detail, but with a great sense of agility and scope. We look for engineers who are meticulous about operational and engineering excellence and take pride in understanding and owning features from design, through to code, testing, and production, while building in logging and testing throughout the journey. Balance is important to us; we work hard but think it's also important to have a good sense of humor and have fun while doing great work! * Must currently be enrolled as a student (proof of enrollment will be required if selected for an internship). * Must be second year or higher. * Need to be on track to receive a 2:1 or above. * Must have the legal right to work in the United Kingdom.
04/11/2021
Full time
About the organization: Discovery Direct-to-Consumer is the technology arm of Discovery Inc. We work at the crossroads of technology, entertainment, and everyday utility, continuously leveraging technology to create immersive viewing and interactive experiences. We are building a global streaming video platform and a suite of applications to support all our global Discovery owned brands. These include Discovery+, Food Network Kitchen, Magnolia, GolfTV, MotorTrend on Demand, Eurosport Player, and many more. We build experiences ranging from traditional video streaming, to highly interactive and immersive applications. We build across connected TV, web, mobile and consoles, and are fast, nimble and have fun building world-class products for our iconic brands. About the team: You'll join the Discovery DTC Engineering team - we build applications across both frontend platforms and backend services while always maintaining a commitment to operational excellence. Our responsibilities include building world-class apps for our fans and subscribers, building the piping that gets the content to the customer experience, creating and enhancing a suite of applications that power our largest websites, providing the full stack experience for our customers, and more. In terms of languages, we speak a little bit of everything - Swift 5/Swift UI, Kotlin, Java, TypeScript, Javascript, Ruby, Vue.js, React, Brightscript, GraphQL on AWS container-based and serverless stacks. We try to expose early career engineers to a wide range of projects, to help them get a sense for where their interests lie. We then pair them with a range of senior engineers so that they can learn from a mix of experiences. Attributes we look for in all our hires across the team are ownership and leadership. Proactively taking ownership, having a bias for action, curious and always asking why. Why Intern at Discovery: In addition to building great products and creating some of the best content in the world, we've built a great team and culture! Our program offers unique experiences, with tremendous opportunities for growth. Everyone is passionate about the work we do, and it's energizing to work on something you authentically care about. Our engineers are some of the most talented in the industry and are excited to mentor and learn from our interns. You'll have the opportunity to help deliver customer facing, impactful projects and test your theories on the newest technologies and methodologies, while learning from the seasoned pros. Key Features of the Program: 1:1 Mentorship: You'll be assigned a mentor for the duration of the program to ensure you get off to a flying start and continue to meet your development goals throughout. Tech Speaker Series: You'll frequently learn about new technologies and trends and meet and learn from some of the most talented technologists in the industry, both internal and external to Discovery. Career Coaching: You'll receive tailored career advice and guidance from experienced data experts, and leaders who have been where you are, and will share how they have successfully navigated their careers. Global Exposure: Most of our teams and products have global impact, meaning often our interns are working on projects that impact multiple markets. This provides you with unique insight into solving problems at scale, the nuances between markets and how we leverage technology to provide seamless and consistent quality across our customer experience globally. Global Network: By the end of the program you'll have built a global network of talented Engineers, Product Managers, Data Scientists and Analysts, Product Designer, Marketeers and business leaders. You'll also have an extensive network for peers with whom you will have built great relationships! It's a small industry and the network you build and the impression you make during the program will be invaluable throughout your career. Long-term Career Prospects: While this is a summer internship, we see this as the start of a long-term relationship. Many of our current employees are prior interns and for developers early in their career Discovery DTC offers unparalleled opportunities. From working on unique and exciting projects, to having global impact and gaining international experience. We've also built a fantastic culture that is truly diverse and inclusive, reflected in creativity and innovation across our products and features. And of course, you'll work with our talented team; our engineers are among the best in the industry and are excited to mentor and develop the next generation of tech talent! What you need to know about the DTC Summer 2022 Program Application Process: Our Summer 2022 internship program is 12 weeks long, commencing July 4- September 23. Our internships are paid opportunities. Credit is not required; however, we will provide documentation if necessary. The application deadline is January 1, 2022. After this date, we cannot guarantee your application will be reviewed for the position. We do not require a cover letter. Please demonstrate your passion for the position through your resume. We are interviewing through early 2022. A Discovery Intern team member will contact you if your experiences and interests match an open internship position. Due to the high volume of applications, we are unable to give individual status updates. Responsibilities About the projects you may work on: Projects may include building APIs, SVOD streaming applications, commerce integrations, designing products to prioritize security, developing and improving payment services, and more. You'll get an opportunity to think about scale, resiliency, and how to make your features production ready. We try to expose early career engineers to a wide range of projects, to help them get a sense for where their interests lie. We then pair them with a range of senior engineers so that they can learn from a mix of experiences. Previous interns have started making improvements to our production environments within the first two weeks of joining the team. Ultimately, the projects you'll work on will depend on your areas of interest. Qualifications In addition to academic qualifications, we're looking for interns who are always curious and have a desire to learn. You'll need to have great attention to detail, but with a great sense of agility and scope. We look for engineers who are meticulous about operational and engineering excellence and take pride in understanding and owning features from design, through to code, testing, and production, while building in logging and testing throughout the journey. Balance is important to us; we work hard but think it's also important to have a good sense of humor and have fun while doing great work! * Must currently be enrolled as a student (proof of enrollment will be required if selected for an internship). * Must be second year or higher. * Need to be on track to receive a 2:1 or above. * Must have the legal right to work in the United Kingdom.
Service Desk Analyst We are on the lookout for a Service Desk Analyst to join a busy and friendly environment. High level of customer Service is a MUST! Day to day duties: The successful candidate will join the technical service desk and assist customers with all IT support related issues Provide first and second line fault finding services and IT resolutions Customer service skills are of equal importance to your technical knowledge as you will be required to provide direct customer support both over the telephone, written via email and in person Support the IT Team Leader to ensure high levels of customer service are always achieved Resolve tickets at first point of contact wherever possible/appropriate, or assign to the relevant team queue for completion Identify and escalate high priority/urgent issues to relevant personnel Responsible for incident and problem management Accurately record information from customers ensuring to provide sufficient information for timely completion of incidents and requests Location: West Yorkshire Rate: £9 - £10 ph Working pattern- Mon - Fri Duration: 3 months initially (Permanent positions available) Start: ASAP (August)
14/09/2021
Contractor
Service Desk Analyst We are on the lookout for a Service Desk Analyst to join a busy and friendly environment. High level of customer Service is a MUST! Day to day duties: The successful candidate will join the technical service desk and assist customers with all IT support related issues Provide first and second line fault finding services and IT resolutions Customer service skills are of equal importance to your technical knowledge as you will be required to provide direct customer support both over the telephone, written via email and in person Support the IT Team Leader to ensure high levels of customer service are always achieved Resolve tickets at first point of contact wherever possible/appropriate, or assign to the relevant team queue for completion Identify and escalate high priority/urgent issues to relevant personnel Responsible for incident and problem management Accurately record information from customers ensuring to provide sufficient information for timely completion of incidents and requests Location: West Yorkshire Rate: £9 - £10 ph Working pattern- Mon - Fri Duration: 3 months initially (Permanent positions available) Start: ASAP (August)
A market leading natural healthcare company is seeking an IT Support Analyst to provide first line support and guidance for all technology systems across the business including local sites, remote workers and international staff. This is a permanent role offering great exposure to a diverse range of technology. It is paying a maximum salary of £26,000 with a 5% bonus, 28 days holiday (plus bank holidays and a 5% employers pension contribution) Key Responsibilities First line end user support for all IT systems. This includes end-user systems, general hardware and infrastructure, local and wide area networking, enterprise business applications (e.g. SAP, CRM, etc.), web platforms, cloud/hosted systems, telecommunications systems, mobile devices, cyber security and other technologies as required. Monitoring of Service Desk contact points (e.g. phone calls, email and messaging) and logging of issues in a timely and professional manner using the Service Desk system. Resolution of issues where possible, or assignment and escalation to second line staff and external support companies when appropriate. Updating service desk tickets for incidents and changes within deadlines ensuring technical information is fully captured and any relevant knowledgebase is updated. Routine administration and housekeeping tasks as required within the IT Department. Assisting with project work and undertaking smaller independent projects when required To assist with pro-actively identifying issues and projects, that could improve the resiliency and efficiency of all technical systems. Qualifications and Experience Essential IT Support experience in an ITIL based environment. Experience of supporting Windows 10 and Microsoft 365. General desktop support (PC hardware, PC build, printers, scanners, etc). General IP networking skills (DHCP, DNS, Ipconfig, etc). Use of Service Desk software, ideally ServiceNow. Excellent verbal communications skills. Approachable, friendly and able to build rapport. Good written communication, able to quickly record details of problems and solutions as they arise. Can provide clear, concise written reports to second line and external support when escalating issues. Able to write clear documentation for different audiences. English and Maths to GCSE Grade C or above (or equivalent) Experience of working on an end-user facing IT Service Desk ITIL Foundation Qualification (desirable)
10/09/2021
Full time
A market leading natural healthcare company is seeking an IT Support Analyst to provide first line support and guidance for all technology systems across the business including local sites, remote workers and international staff. This is a permanent role offering great exposure to a diverse range of technology. It is paying a maximum salary of £26,000 with a 5% bonus, 28 days holiday (plus bank holidays and a 5% employers pension contribution) Key Responsibilities First line end user support for all IT systems. This includes end-user systems, general hardware and infrastructure, local and wide area networking, enterprise business applications (e.g. SAP, CRM, etc.), web platforms, cloud/hosted systems, telecommunications systems, mobile devices, cyber security and other technologies as required. Monitoring of Service Desk contact points (e.g. phone calls, email and messaging) and logging of issues in a timely and professional manner using the Service Desk system. Resolution of issues where possible, or assignment and escalation to second line staff and external support companies when appropriate. Updating service desk tickets for incidents and changes within deadlines ensuring technical information is fully captured and any relevant knowledgebase is updated. Routine administration and housekeeping tasks as required within the IT Department. Assisting with project work and undertaking smaller independent projects when required To assist with pro-actively identifying issues and projects, that could improve the resiliency and efficiency of all technical systems. Qualifications and Experience Essential IT Support experience in an ITIL based environment. Experience of supporting Windows 10 and Microsoft 365. General desktop support (PC hardware, PC build, printers, scanners, etc). General IP networking skills (DHCP, DNS, Ipconfig, etc). Use of Service Desk software, ideally ServiceNow. Excellent verbal communications skills. Approachable, friendly and able to build rapport. Good written communication, able to quickly record details of problems and solutions as they arise. Can provide clear, concise written reports to second line and external support when escalating issues. Able to write clear documentation for different audiences. English and Maths to GCSE Grade C or above (or equivalent) Experience of working on an end-user facing IT Service Desk ITIL Foundation Qualification (desirable)
My client makes the final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other UK public organisations. My client investigates complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or has given a poor service and not put things right. My client is recruiting for X2 First Line Support Service Analyst roles and X1 Second line Support Service Analyst role due to the large infrastructure change they are currently undergoing. The role My client are looking for an enthusiastic ICT First Line Service Desk Analyst, with front line experience of end user support to join their ICT team. Reporting to the ICT Service Desk Team Leader, you will be responsible for logging, resolving and escalating a range of ICT incidents and service requests as well as systems and event monitoring tasks and end-user device management. You will deal with enquiries raised over the telephone, self-service or face to face ensuring all incidents and service requests are captured and progressed and resolved to the highest quality. The First Line Service Analyst provides front line end user support to approximately 490 staff across our Manchester and London offices. Logging and resolving incidents and service requests raised over the telephone, self-service or face to face to deliver a customer focussed service. Key accountabilities Following agreed procedures, identifies, registers and categorises incidents and service requests according to severity and impact. Gathers information to allow suitable triage activities to take place and enable resolution promptly. Reviews and updates incidents & service requests with progress and advises users of actions taken on a regular basis. Provide first line end user support for Windows Operating System, VMWare Horizon, VPN connectivity, Apple IoS, Active Directory, Outlook, Office365, SharePoint, MS Dynamics, Teams, Teams-enabled meeting room equipment, Mobile Devices and MFDs escalating to internal teams or external suppliers where necessary. Complete tasks as required to ensure systems are proactively monitored and end-user devices are managed. Assist in the maintaining of the software and hardware asset register to support the audit process. Testing new or upgraded applications and hardware. Essential experience Previous experience of working in a customer-focused ICT service provider environment. Excellent analytical and triage skills and an informed, evidence-based approach. Good planning and organisational skills. The ability to meet targets and deadlines. Excellent communication skills, including verbal and written. Knowledge of a wide range of technologies including: Windows Operating Systems, Active Directory, Outlook, Teams, Microsoft Office, Office365, SharePoint, Apple mobile devices, MFDs and Telephony Demonstrate dedication and a strong sense of customer service. Provide balance between customer needs and client operational interests Contributes towards continuous service improvement. Apply now This role is based at the head office in Central Manchester. The successful candidate will have a generous basic holiday entitlement of 30 days and a further 2.5 days "extra statutory" holiday. We offer a flexible working scheme, childcare vouchers, bike loans, season ticket loans for travel to and from the office, and a subsidy for gym membership. You'll also be eligible to join the Civil Service Pension Scheme and access our employee assistance programme for free advice and support on personal, financial and emotional issues. Does this role sound like you? If so, please APPLY NOW and become part of this fast-evolving team! Feel free to get in touch to find out more - Apply now This role is based at the head office in Central Manchester. The successful candidate will have a generous basic holiday entitlement of 30 days and a further 2.5 days "extra statutory" holiday. We offer a flexible working scheme, childcare vouchers, bike loans, season ticket loans for travel to and from the office, and a subsidy for gym membership. You'll also be eligible to join the Civil Service Pension Scheme and access our employee assistance programme for free advice and support on personal, financial and emotional issues. Does this role sound like you? If so, please APPLY NOW and become part of this fast-evolving team! Feel free to get in touch to find out more -
09/09/2021
Full time
My client makes the final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other UK public organisations. My client investigates complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or has given a poor service and not put things right. My client is recruiting for X2 First Line Support Service Analyst roles and X1 Second line Support Service Analyst role due to the large infrastructure change they are currently undergoing. The role My client are looking for an enthusiastic ICT First Line Service Desk Analyst, with front line experience of end user support to join their ICT team. Reporting to the ICT Service Desk Team Leader, you will be responsible for logging, resolving and escalating a range of ICT incidents and service requests as well as systems and event monitoring tasks and end-user device management. You will deal with enquiries raised over the telephone, self-service or face to face ensuring all incidents and service requests are captured and progressed and resolved to the highest quality. The First Line Service Analyst provides front line end user support to approximately 490 staff across our Manchester and London offices. Logging and resolving incidents and service requests raised over the telephone, self-service or face to face to deliver a customer focussed service. Key accountabilities Following agreed procedures, identifies, registers and categorises incidents and service requests according to severity and impact. Gathers information to allow suitable triage activities to take place and enable resolution promptly. Reviews and updates incidents & service requests with progress and advises users of actions taken on a regular basis. Provide first line end user support for Windows Operating System, VMWare Horizon, VPN connectivity, Apple IoS, Active Directory, Outlook, Office365, SharePoint, MS Dynamics, Teams, Teams-enabled meeting room equipment, Mobile Devices and MFDs escalating to internal teams or external suppliers where necessary. Complete tasks as required to ensure systems are proactively monitored and end-user devices are managed. Assist in the maintaining of the software and hardware asset register to support the audit process. Testing new or upgraded applications and hardware. Essential experience Previous experience of working in a customer-focused ICT service provider environment. Excellent analytical and triage skills and an informed, evidence-based approach. Good planning and organisational skills. The ability to meet targets and deadlines. Excellent communication skills, including verbal and written. Knowledge of a wide range of technologies including: Windows Operating Systems, Active Directory, Outlook, Teams, Microsoft Office, Office365, SharePoint, Apple mobile devices, MFDs and Telephony Demonstrate dedication and a strong sense of customer service. Provide balance between customer needs and client operational interests Contributes towards continuous service improvement. Apply now This role is based at the head office in Central Manchester. The successful candidate will have a generous basic holiday entitlement of 30 days and a further 2.5 days "extra statutory" holiday. We offer a flexible working scheme, childcare vouchers, bike loans, season ticket loans for travel to and from the office, and a subsidy for gym membership. You'll also be eligible to join the Civil Service Pension Scheme and access our employee assistance programme for free advice and support on personal, financial and emotional issues. Does this role sound like you? If so, please APPLY NOW and become part of this fast-evolving team! Feel free to get in touch to find out more - Apply now This role is based at the head office in Central Manchester. The successful candidate will have a generous basic holiday entitlement of 30 days and a further 2.5 days "extra statutory" holiday. We offer a flexible working scheme, childcare vouchers, bike loans, season ticket loans for travel to and from the office, and a subsidy for gym membership. You'll also be eligible to join the Civil Service Pension Scheme and access our employee assistance programme for free advice and support on personal, financial and emotional issues. Does this role sound like you? If so, please APPLY NOW and become part of this fast-evolving team! Feel free to get in touch to find out more -
We are looking for an IT Analyst to work on digitization projects for a growing international business
MBP Solutions is specialized in adding value to biological by-products through unique know-how regarding product applications , sustainability , sales and marketing , legal compliance and supply chain management . The company was founded in 1999, on the concept of sustainability, legal compliance, transparency and optimal utilization of the resources in biological by-products.
MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions - where by-products and wastes from 33 different factories in Europe and North America are managed in a sustainable way.
Your main tasks will be:
Resolve first line technical issues and provide advice and guidance to staff.
Develop solutions using SharePoint, Power Automate, Office 365 and Business Central.
Knowledge of Power BI/SQL and reporting tools
Escalate and assist the IT Development Project Manager in second line technical issues as and when they arise.
Contact and liaise with manufacturers and suppliers to troubleshoot issues as and when they arise and manage the timescales and responses from the suppliers.
Liaise with our third-party IT Services Providers, when necessary to prompt system fault, resolution and repair.
Perform analysis and diagnosis of first- and second-line software incidents. Provide recommendations and implement corrective solutions.
Assist the IT Development Project Manager with Installation, configuration and testing of new IT software.
Ensure security best practices are followed and enforced.
Support staff with IT training and training material.
Ensure compliance with GDPR requirements, with a strong focus on cyber security.
Requirements & Qualifications:
Degree or equivalent experience
Experience working with SharePoint and Power BI essential
Experience with ZOHO products or similar CRM systems
Experience of using Office 365
Experience of building solutions using Power Automate Applications
Knowledge of O365 Admin Console and Administration tasks
Experience using Microsoft Business Central (end user or admin) an advantage
The ability to identify problems and escalate these problems to the appropriate persons when required.
Ability to work well on own initiative.
Flexibility to achieve business goals.
Ability to work well under pressure
Strong Organisational skills and ability to prioritise tasks.
Strong interpersonal, verbal and written communication skills
Your profile:
Structured, methodical and well-organised, strong organizational skills essential
Able to take responsibility and work well with multiple duties and deadlines and represent MBP in a professional manner
A self starter, proactive ability to work on own initiative and planning
Flexible, able to adapt to changing circumstances and team-work spirit
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
Interested? You can also send your CV and cover letter via our website https://www.mbpsolutions.com/about-us/careers-mbp-solutions/ and follow the job link. Please mark your application “IT Analyst – Skipton”. The closing date is 31.05.20 but please send your application as soon as possible. For more information about MBP please visit www.mbpsolutions.com
04/05/2020
Full time
We are looking for an IT Analyst to work on digitization projects for a growing international business
MBP Solutions is specialized in adding value to biological by-products through unique know-how regarding product applications , sustainability , sales and marketing , legal compliance and supply chain management . The company was founded in 1999, on the concept of sustainability, legal compliance, transparency and optimal utilization of the resources in biological by-products.
MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions - where by-products and wastes from 33 different factories in Europe and North America are managed in a sustainable way.
Your main tasks will be:
Resolve first line technical issues and provide advice and guidance to staff.
Develop solutions using SharePoint, Power Automate, Office 365 and Business Central.
Knowledge of Power BI/SQL and reporting tools
Escalate and assist the IT Development Project Manager in second line technical issues as and when they arise.
Contact and liaise with manufacturers and suppliers to troubleshoot issues as and when they arise and manage the timescales and responses from the suppliers.
Liaise with our third-party IT Services Providers, when necessary to prompt system fault, resolution and repair.
Perform analysis and diagnosis of first- and second-line software incidents. Provide recommendations and implement corrective solutions.
Assist the IT Development Project Manager with Installation, configuration and testing of new IT software.
Ensure security best practices are followed and enforced.
Support staff with IT training and training material.
Ensure compliance with GDPR requirements, with a strong focus on cyber security.
Requirements & Qualifications:
Degree or equivalent experience
Experience working with SharePoint and Power BI essential
Experience with ZOHO products or similar CRM systems
Experience of using Office 365
Experience of building solutions using Power Automate Applications
Knowledge of O365 Admin Console and Administration tasks
Experience using Microsoft Business Central (end user or admin) an advantage
The ability to identify problems and escalate these problems to the appropriate persons when required.
Ability to work well on own initiative.
Flexibility to achieve business goals.
Ability to work well under pressure
Strong Organisational skills and ability to prioritise tasks.
Strong interpersonal, verbal and written communication skills
Your profile:
Structured, methodical and well-organised, strong organizational skills essential
Able to take responsibility and work well with multiple duties and deadlines and represent MBP in a professional manner
A self starter, proactive ability to work on own initiative and planning
Flexible, able to adapt to changing circumstances and team-work spirit
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
Interested? You can also send your CV and cover letter via our website https://www.mbpsolutions.com/about-us/careers-mbp-solutions/ and follow the job link. Please mark your application “IT Analyst – Skipton”. The closing date is 31.05.20 but please send your application as soon as possible. For more information about MBP please visit www.mbpsolutions.com
