IT Field Maintenance Engineer

Job Title: IT Field Maintenance Engineer

Location: St Asaph, North Wales

Salary: £30,000 - £35,000 per annum

Job Type: Full-time / Permanent

Working Hours: 5 days a week 9am to 5.30pm, Flexible hours from 8am - 6pm

Who are we:

Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.

When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!"

About the Role:

We are looking for an enthusiastic customer service-focused individual with previous experience working within the ICT sector, preferably in 2nd line with experience being on site with Customers. The successful candidate will be responsible for troubleshooting and maintaining IT systems onsite (Use of Pool vehicles). When not performing on site visits you will be responsible for assisting the IT Helpdesk in resolving IT cases remotely from our Flotek North office, In St Asaph.

Responsibilities:

• Attend customer sites to diagnose and repair services where applicable
• Perform routine maintenance on hardware, software, and networks to ensure optimal performance.
• Diagnose and resolve technical issues across a variety of systems, including desktops, servers, and networking equipment.
• Install and configure software applications and operating systems.
• Provide technical support to users, assisting with hardware and software-related concerns.
• Maintain detailed documentation of IT assets, maintenance activities, and troubleshooting procedures.
• Collaborate with other IT professionals and departments to improve system reliability and efficiency.
• Ensure compliance with IT policies, security protocols, and best practices.
• Answering the phone to inbound calls from customers who require technical help
• Troubleshoot and resolve software and hardware issues remotely over the phone and by email
• Investigate and monitor all related IT issues ensuring customer faults and incidents are resolved within SLAs
• Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction ensuring all open cases are updated with relevant information and customers are regularly updated
• Responsible for always giving a world-class service

What we're looking for:

• Have an ICT background with 2nd Line Experience
• Practical knowledge of being on site to support Customers with IT issues.
• Solid experience in customer service (excellent verbal and written communication skills required)
• Full UK driving licence

Benefits:

• Competitive salary of £30,000 - £35,000 per annum (experience depending).
• Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie."
• Day off for your birthday.
• Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays.
• Give back day to support your chosen charity.
• Savings on gym memberships, shopping and other discounts available through Perkbox.
• Variety of social events & team building opportunities are available.
• Opportunities for professional growth and development.

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

Please click the APPLY button to submit your CV for this role.

Candidates with the experience or relevant job titles of; IT Support Engineer, Field Based IT Customer Support, Helpdesk, IT Support, IT Support Technician, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support Technician, may also be considered for this role.