Customer Service Representative

Duration - 6 months

The main purpose of this role is to contact B2B customers (business customers).

Key Day-to-Day Responsibilities

• Customer Outreach: Proactively contact business customers to explain the need for the equipment replacement. Contact will be primarily via telephone or email.

• Customer Engagement: You may need to contact customers several times to encourage them to interact and agree to the replacement.

• Handover/Scheduling: Once the customer agrees to the replacement, you will pass the details to someone else who will schedule the service.

• Customer Experience: Maintain a customer-facing approach. Since the replacement is necessary for the customer's services to work, there should not be any complaints.

Qualifications

At least 1 - 3 years' of relevant work experience

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Ability to multitask, organize, and prioritize work