Position Summary
We're seeking an Associate Director, IT Infrastructure to lead and transform our scientific computing environment in support of our cutting-edge gene therapy research. This senior leadership position will drive the strategy and execution of research computing initiatives, working in close partnership with our Bioinformatics, AI/ML, and Global IT Infrastructure teams. The role focuses specifically on advancing our scientific computing capabilities through operational excellence, while ensuring our research teams can maximize the value of our high-performance computing investments.
As a key member of the technology leadership team, this position will be responsible for the day-to-day operations and strategic evolution of our research computing environment. The successful candidate will combine deep technical expertise in scientific computing with strong business acumen to deliver innovative solutions that accelerate our research mission. While Global IT Infrastructure maintains our enterprise technology foundation, this role focuses exclusively on the specialized computing needs of our scientific teams, including high-performance computing, GPU-accelerated workflows, and research data management.
Job Responsibilities
Serve as the primary local IT Infrastructure contact for Edinburgh's Bioinformatics and AI/ML teams
Manage and optimize scientific computing infrastructure, including GPU clusters, high-performance storage systems, and virtualized environments
Collaborate with global IT teams to ensure infrastructure alignment with scientific computing needs
Lead technical planning and implementation of infrastructure improvements
Provide technical guidance on architecture decisions affecting scientific workflows
Manage and optimize WEKA storage systems and VSphere virtual environments
Support Linux-based scientific computing environments, leveraging managed services as appropriate
Implement and maintain monitoring solutions for complex computing environments
Participate in capacity planning and performance optimization initiatives
Drive infrastructure automation and continuous improvement
Manage relationships with vendors and technical partners
Vendor & Contract Management:
Manage third-party Linux support contract and contractor relationships
Define and monitor service level agreements
Ensure contractor compliance with company security policies
Review and approve contractor work
Manage vendor performance and escalations
Security & Compliance:
Act as primary point of contact for parent company security audits
Develop and maintain security compliance documentation
Coordinate and respond to penetration testing activities
Implement security recommendations and remediation plans
Ensure infrastructure meets corporate security standards
Participate in security incident response planning
Business Continuity:
Lead disaster recovery planning for scientific computing infrastructure
Coordinate and execute DR testing
Maintain DR documentation and procedures
Develop and maintain business continuity plans
Ensure RPO/RTO objectives are met
Financial Planning & Technical Debt:
Develop long-term capital planning for infrastructure
Manage infrastructure budget and forecasting for AskBio European locations
Identify and track technical debt
Create remediation plans for technical debt
Provide cost-benefit analysis for infrastructure investments
Manage infrastructure lifecycle planning
Develop business cases for infrastructure improvements
Key Competencies:
Technical:
Infrastructure architecture and design
Performance optimization
Problem-solving and troubleshooting
Security best practices
Technical documentation
Business & Management:
Contract negotiation and management
Budget planning and control
Risk management
Audit response and compliance
Strategic planning
Vendor management
Cost-benefit analysis
Interpersonal:
Strong communication skills
Stakeholder management
Team collaboration
Conflict resolution
Customer service orientation
Ability to bridge technical and scientific domains
Leadership:
Technical leadership
Project management
Mentoring and knowledge transfer
Change management
Strategic thinking
Impact Metrics: Success in this role will be measured by:
Infrastructure stability and performance improvements
Stakeholder satisfaction levels
Project delivery effectiveness
Technical problem resolution metrics
Team collaboration effectiveness
Innovation and process improvements
Note: This position requires occasional travel to other company locations and may require some out-of-hours support during critical maintenance windows or emergencies.
This role represents a critical position in our organization, bridging technical expertise with scientific computing needs while fostering strong working relationships between global teams.
Minimum Requirements
Bachelor's degree in Computer Science, Engineering, or related field
8+ years of experience in infrastructure engineering roles
Experience with high-performance computing environments
Proven experience supporting GPU-accelerated computing environments
Strong understanding of storage systems and networking
Experience with infrastructure monitoring and optimization tools
Demonstrated ability to work with scientific computing workflows
Experience managing vendor relationships and contracts
Knowledge of IT security and compliance requirements
Experience with disaster recovery planning and testing
Understanding of IT financial planning and budgeting
Experience with audit responses and compliance documentation
Strong experience with Linux administration and engineering
Extensive knowledge of virtualization technologies, particularly VSphere
Preferred Education, Experience and Skills
Experience with WEKA storage systems
Knowledge of AI/ML infrastructure requirements
Experience supporting bioinformatics workflows
Familiarity with container technologies (Docker, Kubernetes)
Experience with infrastructure automation tools
Understanding of scientific computing software and frameworks
Previous experience in biotech or pharmaceutical industries
Experience with cloud platforms (AWS, Azure)
ITIL certification
Security certifications (CISSP, CISM, or similar)
Experience with GxP compliance
Experience with pharmaceutical industry regulations
Previous experience managing technical debt in regulated environments
18/11/2025
Full time
Position Summary
We're seeking an Associate Director, IT Infrastructure to lead and transform our scientific computing environment in support of our cutting-edge gene therapy research. This senior leadership position will drive the strategy and execution of research computing initiatives, working in close partnership with our Bioinformatics, AI/ML, and Global IT Infrastructure teams. The role focuses specifically on advancing our scientific computing capabilities through operational excellence, while ensuring our research teams can maximize the value of our high-performance computing investments.
As a key member of the technology leadership team, this position will be responsible for the day-to-day operations and strategic evolution of our research computing environment. The successful candidate will combine deep technical expertise in scientific computing with strong business acumen to deliver innovative solutions that accelerate our research mission. While Global IT Infrastructure maintains our enterprise technology foundation, this role focuses exclusively on the specialized computing needs of our scientific teams, including high-performance computing, GPU-accelerated workflows, and research data management.
Job Responsibilities
Serve as the primary local IT Infrastructure contact for Edinburgh's Bioinformatics and AI/ML teams
Manage and optimize scientific computing infrastructure, including GPU clusters, high-performance storage systems, and virtualized environments
Collaborate with global IT teams to ensure infrastructure alignment with scientific computing needs
Lead technical planning and implementation of infrastructure improvements
Provide technical guidance on architecture decisions affecting scientific workflows
Manage and optimize WEKA storage systems and VSphere virtual environments
Support Linux-based scientific computing environments, leveraging managed services as appropriate
Implement and maintain monitoring solutions for complex computing environments
Participate in capacity planning and performance optimization initiatives
Drive infrastructure automation and continuous improvement
Manage relationships with vendors and technical partners
Vendor & Contract Management:
Manage third-party Linux support contract and contractor relationships
Define and monitor service level agreements
Ensure contractor compliance with company security policies
Review and approve contractor work
Manage vendor performance and escalations
Security & Compliance:
Act as primary point of contact for parent company security audits
Develop and maintain security compliance documentation
Coordinate and respond to penetration testing activities
Implement security recommendations and remediation plans
Ensure infrastructure meets corporate security standards
Participate in security incident response planning
Business Continuity:
Lead disaster recovery planning for scientific computing infrastructure
Coordinate and execute DR testing
Maintain DR documentation and procedures
Develop and maintain business continuity plans
Ensure RPO/RTO objectives are met
Financial Planning & Technical Debt:
Develop long-term capital planning for infrastructure
Manage infrastructure budget and forecasting for AskBio European locations
Identify and track technical debt
Create remediation plans for technical debt
Provide cost-benefit analysis for infrastructure investments
Manage infrastructure lifecycle planning
Develop business cases for infrastructure improvements
Key Competencies:
Technical:
Infrastructure architecture and design
Performance optimization
Problem-solving and troubleshooting
Security best practices
Technical documentation
Business & Management:
Contract negotiation and management
Budget planning and control
Risk management
Audit response and compliance
Strategic planning
Vendor management
Cost-benefit analysis
Interpersonal:
Strong communication skills
Stakeholder management
Team collaboration
Conflict resolution
Customer service orientation
Ability to bridge technical and scientific domains
Leadership:
Technical leadership
Project management
Mentoring and knowledge transfer
Change management
Strategic thinking
Impact Metrics: Success in this role will be measured by:
Infrastructure stability and performance improvements
Stakeholder satisfaction levels
Project delivery effectiveness
Technical problem resolution metrics
Team collaboration effectiveness
Innovation and process improvements
Note: This position requires occasional travel to other company locations and may require some out-of-hours support during critical maintenance windows or emergencies.
This role represents a critical position in our organization, bridging technical expertise with scientific computing needs while fostering strong working relationships between global teams.
Minimum Requirements
Bachelor's degree in Computer Science, Engineering, or related field
8+ years of experience in infrastructure engineering roles
Experience with high-performance computing environments
Proven experience supporting GPU-accelerated computing environments
Strong understanding of storage systems and networking
Experience with infrastructure monitoring and optimization tools
Demonstrated ability to work with scientific computing workflows
Experience managing vendor relationships and contracts
Knowledge of IT security and compliance requirements
Experience with disaster recovery planning and testing
Understanding of IT financial planning and budgeting
Experience with audit responses and compliance documentation
Strong experience with Linux administration and engineering
Extensive knowledge of virtualization technologies, particularly VSphere
Preferred Education, Experience and Skills
Experience with WEKA storage systems
Knowledge of AI/ML infrastructure requirements
Experience supporting bioinformatics workflows
Familiarity with container technologies (Docker, Kubernetes)
Experience with infrastructure automation tools
Understanding of scientific computing software and frameworks
Previous experience in biotech or pharmaceutical industries
Experience with cloud platforms (AWS, Azure)
ITIL certification
Security certifications (CISSP, CISM, or similar)
Experience with GxP compliance
Experience with pharmaceutical industry regulations
Previous experience managing technical debt in regulated environments
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
2nd Line / 3rd Line Support Engineer IT MSP Client The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft s core business applications and operating systems. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Escalate service requests that require 3rd line and field service engineer level support Key Technical Background Office 365 Exchange SharePoint Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory DNS / DHCP Routing and Remote Access AD Connect Remote Desktop Services Microsoft Office Packages Network Switching VLAN s Firewalls & Routers Port Forwarding Routing Ideal Background Previous working within an IT MSP Strong 2nd Line, verging into 3rd Line. Side Notes This role is 5 days onsite but could be 4 days for someone highly experienced. This would be a great role for someone at a strong 2nd line support level who wants to be developed/supported into 3rd line.
13/03/2026
Full time
2nd Line / 3rd Line Support Engineer IT MSP Client The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft s core business applications and operating systems. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently Escalate service requests that require 3rd line and field service engineer level support Key Technical Background Office 365 Exchange SharePoint Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory DNS / DHCP Routing and Remote Access AD Connect Remote Desktop Services Microsoft Office Packages Network Switching VLAN s Firewalls & Routers Port Forwarding Routing Ideal Background Previous working within an IT MSP Strong 2nd Line, verging into 3rd Line. Side Notes This role is 5 days onsite but could be 4 days for someone highly experienced. This would be a great role for someone at a strong 2nd line support level who wants to be developed/supported into 3rd line.
Desktop Support Analyst Are you a hands-on IT support professional who enjoys solving problems face-to-face and delivering a first-class service to end users? A leading international professional services organisation is looking for a Deskside Support Analyst to join their Manchester office. This is a newly created role due to increased demand following a recent office move, offering the chance to become a key onsite technical presence within a growing support team. Working closely with senior analysts and the wider infrastructure team, you will provide deskside support across hardware, applications and collaboration technology, while also delivering 2nd line support for the firm's document management platform (iManage). Key details: Location: Manchester Salary: £30,000 - £44,000 Fully onsite role (5 days per week) On-call rota participation after probation Benefits and highlights: Work within a highly professional, technology-driven environment Join a collaborative IT support team delivering high quality service to a global business Exposure to enterprise technology platforms and legal sector systems Opportunity to develop expertise in iManage and enterprise collaboration tools Responsibilities will include: Providing deskside support to users across hardware, software and collaboration platforms Delivering 2nd line support for the iManage document management system Acting as a point of triage for escalated incidents and ensuring issues are investigated correctly Supporting laptop, mobile device and hardware provisioning Troubleshooting AV and meeting room technology Managing service requests and incidents through ServiceNow Supporting Microsoft 365, Teams, Zoom and other collaboration tools Assisting with user onboarding and technology adoption Working closely with senior analysts and other IT teams to resolve complex issues Technology environment includes: Windows 11 Microsoft 365/Office Active Directory Intune & Apple Business Manager ServiceNow MsTeams, Zoom, iManage Work 10 AV and video conferencing technologies We are looking for someone who can demonstrate: Previous IT support experience within a law firm environment Strong experience supporting document management systems, ideally iManage Experience supporting hardware, laptops, mobile devices and AV technology Excellent communication skills and the ability to work with users at all levels Strong troubleshooting and problem-solving ability A proactive and customer-focused approach to support If you are looking to take the next step in your IT support career within a professional services environment, we would love to hear from you. Apply now to find out more about this opportunity and how your experience could make an impact. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.
13/03/2026
Full time
Desktop Support Analyst Are you a hands-on IT support professional who enjoys solving problems face-to-face and delivering a first-class service to end users? A leading international professional services organisation is looking for a Deskside Support Analyst to join their Manchester office. This is a newly created role due to increased demand following a recent office move, offering the chance to become a key onsite technical presence within a growing support team. Working closely with senior analysts and the wider infrastructure team, you will provide deskside support across hardware, applications and collaboration technology, while also delivering 2nd line support for the firm's document management platform (iManage). Key details: Location: Manchester Salary: £30,000 - £44,000 Fully onsite role (5 days per week) On-call rota participation after probation Benefits and highlights: Work within a highly professional, technology-driven environment Join a collaborative IT support team delivering high quality service to a global business Exposure to enterprise technology platforms and legal sector systems Opportunity to develop expertise in iManage and enterprise collaboration tools Responsibilities will include: Providing deskside support to users across hardware, software and collaboration platforms Delivering 2nd line support for the iManage document management system Acting as a point of triage for escalated incidents and ensuring issues are investigated correctly Supporting laptop, mobile device and hardware provisioning Troubleshooting AV and meeting room technology Managing service requests and incidents through ServiceNow Supporting Microsoft 365, Teams, Zoom and other collaboration tools Assisting with user onboarding and technology adoption Working closely with senior analysts and other IT teams to resolve complex issues Technology environment includes: Windows 11 Microsoft 365/Office Active Directory Intune & Apple Business Manager ServiceNow MsTeams, Zoom, iManage Work 10 AV and video conferencing technologies We are looking for someone who can demonstrate: Previous IT support experience within a law firm environment Strong experience supporting document management systems, ideally iManage Experience supporting hardware, laptops, mobile devices and AV technology Excellent communication skills and the ability to work with users at all levels Strong troubleshooting and problem-solving ability A proactive and customer-focused approach to support If you are looking to take the next step in your IT support career within a professional services environment, we would love to hear from you. Apply now to find out more about this opportunity and how your experience could make an impact. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.
Job Title: DevOps Engineer Location: Remote, UK Salary: Circa £47,000 per annum, depending on skills and experience Job Type: Full Time, Permanent Working Hours: 37.5 hours per week to cover core business hours (9-5, Mon-Fri) Working for Affinity: We understand the importance of flexibility, wellness, performance and satisfaction - indeed it is part of our culture We offer opportunities to take unpaid leave and will give you one extra day's holiday for every year you've worked with us, for up to 8 years We know working from home introduces opportunities for you to do more domestic chores during the day, e.g. picking up the children from school, taking pets to the vet, etc. We don't mind this at all, as long as we are aware of what you are doing and the work gets done! About the Role: We are looking for someone who is passionate about technology and who is always looking for opportunities to improve the services we provide for clients, in areas such as efficiency, cost effectiveness, security and reliability. You'll be pivotal in knowledge sharing internally within the business, assisting others in their assigned projects and, where necessary, supporting more junior members of Affinity to help them learn and improve. The right DevOps engineer will have the opportunity to help grow and shape this emerging function within the team, creating a long-term career path for themselves within Affinity, with an opportunity to progress upwards. What will your typical day look like? You will be working on projects, such as the Cabinet Office WordPress support contract, to keep our clients' systems up-to-date, available, resilient, secure, performing well and cost effective. Working to improve the efficiency of our infrastructure related processes At times you'll need to work together with clients' own internal teams and with any external infrastructure teams that Affinity may partner with. Putting together infrastructure design documents at the start of projects, with a view to getting these signed off by the client and then acting as the basis for infrastructure build. Building infrastructure on new projects through the use of Terraform, AWS CloudFormation, etc. This will also include continuous integration processes, server provisioning, etc. Imparting knowledge and experience to other Affinity team members, both verbally and also captured in tools such as Jira Confluence, where we would like to build up a repository of DevOps how-tos, best practices, etc. Opportunity to work as a team lead where other Affinity team members are involved in DevOps. Providing AWS and Azure thought leadership and mentoring in both advisory and delivery contexts. Supporting out-of-hours rotas to provide support coverage for contracts in place with Affinity. About you: General requirements: Willingness to provide on-call rota coverage of emergency support (24/7/365) Ability to work flexible hours from time to time, for specific projects or tasks UK based and resident in UK for last 3 years (given some client-driven security clearance requirements) The role is fully remote, though visits to clients and to our office in Cornwall will occasionally be required Technical must-haves: Commercial experience of AWS, including services such as Amazon VPC, Amazon RDS, Amazon ElastiCache, Amazon EC2, Amazon ECS/EKS, Amazon EFS, AWS IAM, Amazon CloudFront, Amazon S3, AWS CodePipeline, Amazon GuardDuty, AWS Security Hub, AWS Cost Explorer, etc. Commercial experience of Azure, including services such as Azure Networking, Azure Cache (Redis and Memcached), App Services (running WordPress and .NET applications), Front Doors (CDN), API Services, storage services (blob storage, file storage, etc.), Azure Database services, Azure Cost Management, etc. Terraform and/or CloudFormation scripting Linux, Apache/Nginx Continuous integration/deployment (CI/CD) experience including GitHub Actions Familiarity with the AWS/Azure Well-Architected Framework and NCSC Cloud Security Principles Security experience, including the resolution of issues found during penetration testing Docker experience Technical nice-to-haves: System/server admin experience Drupal, WordPress or Magento experience PHP and Composer Microsoft technologies, including .NET, Windows Server, IIS, Active Directory, MSSQL, etc. AWS certifications (AWS Certified Solutions Architect - Professional, DevOps Engineer - Professional, speciality certifications, e.g., Database, Security, etc.) Microsoft certifications, including Azure Fundamentals, Azure Administrator Associate, Azure DevOps Engineer Expert, Azure Security Engineer Associate, etc. Load testing experience, including jMeter, Gatling, K6, etc. Other HashiCorp tools, e.g., Packer, Vault, Vagrant, Consul, etc. Provisioning tools, e.g., Puppet, Ansible, Chef, etc. AWS Control Tower and/or Landing Zone Experience with Google Cloud Platform Experience with Azure Resource Manager (ARM) Templates Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Software Developer, Software Engineer, Infrastructure Engineer, AWS, Infrastructure Engineer, AWS Systems Developer, Azure Software Development may also be considered for this role.
13/03/2026
Full time
Job Title: DevOps Engineer Location: Remote, UK Salary: Circa £47,000 per annum, depending on skills and experience Job Type: Full Time, Permanent Working Hours: 37.5 hours per week to cover core business hours (9-5, Mon-Fri) Working for Affinity: We understand the importance of flexibility, wellness, performance and satisfaction - indeed it is part of our culture We offer opportunities to take unpaid leave and will give you one extra day's holiday for every year you've worked with us, for up to 8 years We know working from home introduces opportunities for you to do more domestic chores during the day, e.g. picking up the children from school, taking pets to the vet, etc. We don't mind this at all, as long as we are aware of what you are doing and the work gets done! About the Role: We are looking for someone who is passionate about technology and who is always looking for opportunities to improve the services we provide for clients, in areas such as efficiency, cost effectiveness, security and reliability. You'll be pivotal in knowledge sharing internally within the business, assisting others in their assigned projects and, where necessary, supporting more junior members of Affinity to help them learn and improve. The right DevOps engineer will have the opportunity to help grow and shape this emerging function within the team, creating a long-term career path for themselves within Affinity, with an opportunity to progress upwards. What will your typical day look like? You will be working on projects, such as the Cabinet Office WordPress support contract, to keep our clients' systems up-to-date, available, resilient, secure, performing well and cost effective. Working to improve the efficiency of our infrastructure related processes At times you'll need to work together with clients' own internal teams and with any external infrastructure teams that Affinity may partner with. Putting together infrastructure design documents at the start of projects, with a view to getting these signed off by the client and then acting as the basis for infrastructure build. Building infrastructure on new projects through the use of Terraform, AWS CloudFormation, etc. This will also include continuous integration processes, server provisioning, etc. Imparting knowledge and experience to other Affinity team members, both verbally and also captured in tools such as Jira Confluence, where we would like to build up a repository of DevOps how-tos, best practices, etc. Opportunity to work as a team lead where other Affinity team members are involved in DevOps. Providing AWS and Azure thought leadership and mentoring in both advisory and delivery contexts. Supporting out-of-hours rotas to provide support coverage for contracts in place with Affinity. About you: General requirements: Willingness to provide on-call rota coverage of emergency support (24/7/365) Ability to work flexible hours from time to time, for specific projects or tasks UK based and resident in UK for last 3 years (given some client-driven security clearance requirements) The role is fully remote, though visits to clients and to our office in Cornwall will occasionally be required Technical must-haves: Commercial experience of AWS, including services such as Amazon VPC, Amazon RDS, Amazon ElastiCache, Amazon EC2, Amazon ECS/EKS, Amazon EFS, AWS IAM, Amazon CloudFront, Amazon S3, AWS CodePipeline, Amazon GuardDuty, AWS Security Hub, AWS Cost Explorer, etc. Commercial experience of Azure, including services such as Azure Networking, Azure Cache (Redis and Memcached), App Services (running WordPress and .NET applications), Front Doors (CDN), API Services, storage services (blob storage, file storage, etc.), Azure Database services, Azure Cost Management, etc. Terraform and/or CloudFormation scripting Linux, Apache/Nginx Continuous integration/deployment (CI/CD) experience including GitHub Actions Familiarity with the AWS/Azure Well-Architected Framework and NCSC Cloud Security Principles Security experience, including the resolution of issues found during penetration testing Docker experience Technical nice-to-haves: System/server admin experience Drupal, WordPress or Magento experience PHP and Composer Microsoft technologies, including .NET, Windows Server, IIS, Active Directory, MSSQL, etc. AWS certifications (AWS Certified Solutions Architect - Professional, DevOps Engineer - Professional, speciality certifications, e.g., Database, Security, etc.) Microsoft certifications, including Azure Fundamentals, Azure Administrator Associate, Azure DevOps Engineer Expert, Azure Security Engineer Associate, etc. Load testing experience, including jMeter, Gatling, K6, etc. Other HashiCorp tools, e.g., Packer, Vault, Vagrant, Consul, etc. Provisioning tools, e.g., Puppet, Ansible, Chef, etc. AWS Control Tower and/or Landing Zone Experience with Google Cloud Platform Experience with Azure Resource Manager (ARM) Templates Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Software Developer, Software Engineer, Infrastructure Engineer, AWS, Infrastructure Engineer, AWS Systems Developer, Azure Software Development may also be considered for this role.
We're looking for a friendly 1st Line IT Helpdesk Analyst to join the internal IT team of a well-run business with around 350 users on a 3 month contract. This role is focused on providing great service to colleagues rather than firefighting constant technical issues. The helpdesk supports industry-specific software and day-to-day IT needs across the business. Typical tasks include: Responding to 1st line IT support queries from staff Helping users with application access, passwords and basic troubleshooting Building and configuring new starter equipment using documented processes Managing user accounts and devices through Active Directory, Microsoft Intune and Microsoft Azure Supporting device deployment using Windows Deployment Services (WDS) Maintaining IT equipment through effective asset management The IT team has built an excellent reputation internally based on their high level of service, so your communication skills will be top notch! Nottingham city centre / 3 days a week in the office. Please apply for this IT Helpdesk Analyst - 1st Line Support role ASAP. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
13/03/2026
Contractor
We're looking for a friendly 1st Line IT Helpdesk Analyst to join the internal IT team of a well-run business with around 350 users on a 3 month contract. This role is focused on providing great service to colleagues rather than firefighting constant technical issues. The helpdesk supports industry-specific software and day-to-day IT needs across the business. Typical tasks include: Responding to 1st line IT support queries from staff Helping users with application access, passwords and basic troubleshooting Building and configuring new starter equipment using documented processes Managing user accounts and devices through Active Directory, Microsoft Intune and Microsoft Azure Supporting device deployment using Windows Deployment Services (WDS) Maintaining IT equipment through effective asset management The IT team has built an excellent reputation internally based on their high level of service, so your communication skills will be top notch! Nottingham city centre / 3 days a week in the office. Please apply for this IT Helpdesk Analyst - 1st Line Support role ASAP. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Our client is a rapidly expanding, award-winning IT company based in Northampton. They partner with small to medium businesses across the UK and are committed to helping organisations make the most out of their technology. Job Summary The Line 1 Service Desk Engineer provides first-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving day-to-day IT issues, supporting users, and assisting with routine administrative tasks and supporting senior engineers where required, while maintaining high customer service standards. You will work closely with customers, senior engineers, and the service desk team to troubleshoot issues, escalate when required, and ensure systems remain reliable, secure, and well-supported. Job Summary The Line 2 Service Desk Engineer provides second-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving escalated technical issues, supporting complex infrastructure troubleshooting, and assisting with the maintenance and improvement of customer IT environments. You will work closely with Line 1 engineers, senior engineers, and customers to diagnose and resolve technical problems, implement changes, and ensure systems remain reliable, secure, and well-supported. The role also involves mentoring Line 1 engineers and contributing to the ongoing development of service desk processes and documentation. Key Responsibilities Service Desk Support Provide first-line technical support via phone, email, and ticketing systems Troubleshoot and resolve common IT issues including: Microsoft 365 user support (Outlook, Teams, SharePoint) Password resets and account management Basic Active Directory administration Endpoint and device support (Windows PCs, laptops, printers) Network connectivity issues (Wi-Fi, VPN/Internet access) Log, update, and manage tickets in the PSA system Escalate complex technical issues to senior engineers where appropriate Work within agreed service levels and ticket priority targets Customer Support Deliver professional and friendly support to end users Communicate clearly with both technical and non-technical users Keep customers informed of progress on incidents and service requests Maintain strong customer service standards and response times. System Administration & Monitoring Perform routine administrative tasks such as user onboarding/offboarding Monitor alerts generated from RMM systems Assist with patching and routine maintenance tasks under the guidance of senior engineers Support endpoint management and security tools Documentation & Process Maintain accurate ticket notes and documentation Follow internal processes including change management and security procedures Contribute to knowledge base documentation where applicable Required Skills & Experience Technical Skills Basic experience working in an IT support or helpdesk environment Familiarity with Microsoft technologies including: Windows 10/11 Microsoft 365 (Exchange, Teams, SharePoint) Active Directory / Entra ID Understanding of networking basics (IP addressing, DNS, Wi-Fi, VPN) Experience using service desk tools or ticketing systems Basic troubleshooting skills for hardware and software issues Desirable Experience Experience working in a Managed Services Provider (MSP) Exposure to RMM and PSA platforms (e.g., Datto RMM, Autotask) Knowledge of endpoint security or backup tools Basic scripting or PowerShell knowledge Working Location, Travel & Hours This role may involve a combination of office, remote, and occasional customer site work depending on operational requirements. Occasional site visits may be required and will initially be supported by a senior engineer. Work may be performed from the office, remotely, or occasionally at customer premises Occasional travel may be required Some out-of-hours work may occur during maintenance or change windows. This will be agreed beforehand. Flexibility in working hours may be required in line with business needs Personal Attributes Strong customer service and communication skills Good problem-solving and troubleshooting ability Willingness to learn and develop technical skills Ability to work in a fast-paced support environment Organised and detail-oriented Team-focused with a proactive attitude
12/03/2026
Full time
Our client is a rapidly expanding, award-winning IT company based in Northampton. They partner with small to medium businesses across the UK and are committed to helping organisations make the most out of their technology. Job Summary The Line 1 Service Desk Engineer provides first-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving day-to-day IT issues, supporting users, and assisting with routine administrative tasks and supporting senior engineers where required, while maintaining high customer service standards. You will work closely with customers, senior engineers, and the service desk team to troubleshoot issues, escalate when required, and ensure systems remain reliable, secure, and well-supported. Job Summary The Line 2 Service Desk Engineer provides second-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving escalated technical issues, supporting complex infrastructure troubleshooting, and assisting with the maintenance and improvement of customer IT environments. You will work closely with Line 1 engineers, senior engineers, and customers to diagnose and resolve technical problems, implement changes, and ensure systems remain reliable, secure, and well-supported. The role also involves mentoring Line 1 engineers and contributing to the ongoing development of service desk processes and documentation. Key Responsibilities Service Desk Support Provide first-line technical support via phone, email, and ticketing systems Troubleshoot and resolve common IT issues including: Microsoft 365 user support (Outlook, Teams, SharePoint) Password resets and account management Basic Active Directory administration Endpoint and device support (Windows PCs, laptops, printers) Network connectivity issues (Wi-Fi, VPN/Internet access) Log, update, and manage tickets in the PSA system Escalate complex technical issues to senior engineers where appropriate Work within agreed service levels and ticket priority targets Customer Support Deliver professional and friendly support to end users Communicate clearly with both technical and non-technical users Keep customers informed of progress on incidents and service requests Maintain strong customer service standards and response times. System Administration & Monitoring Perform routine administrative tasks such as user onboarding/offboarding Monitor alerts generated from RMM systems Assist with patching and routine maintenance tasks under the guidance of senior engineers Support endpoint management and security tools Documentation & Process Maintain accurate ticket notes and documentation Follow internal processes including change management and security procedures Contribute to knowledge base documentation where applicable Required Skills & Experience Technical Skills Basic experience working in an IT support or helpdesk environment Familiarity with Microsoft technologies including: Windows 10/11 Microsoft 365 (Exchange, Teams, SharePoint) Active Directory / Entra ID Understanding of networking basics (IP addressing, DNS, Wi-Fi, VPN) Experience using service desk tools or ticketing systems Basic troubleshooting skills for hardware and software issues Desirable Experience Experience working in a Managed Services Provider (MSP) Exposure to RMM and PSA platforms (e.g., Datto RMM, Autotask) Knowledge of endpoint security or backup tools Basic scripting or PowerShell knowledge Working Location, Travel & Hours This role may involve a combination of office, remote, and occasional customer site work depending on operational requirements. Occasional site visits may be required and will initially be supported by a senior engineer. Work may be performed from the office, remotely, or occasionally at customer premises Occasional travel may be required Some out-of-hours work may occur during maintenance or change windows. This will be agreed beforehand. Flexibility in working hours may be required in line with business needs Personal Attributes Strong customer service and communication skills Good problem-solving and troubleshooting ability Willingness to learn and develop technical skills Ability to work in a fast-paced support environment Organised and detail-oriented Team-focused with a proactive attitude
2nd Line Support Engineer Salary: Up to £37,000 + exceptional benefits package including over 20% employer pension contrubutions Location: Stockport Type: Full-time, office-based Are you an experienced 2nd Line Support Engineer looking for a technically varied role where your expertise genuinely makes a difference Our client is an award-winning healthcare provider delivering critical NHS services across Greater Manchester. As an employee-owned organisation with a strong social purpose, they combine innovative digital technology with outstanding clinical care to improve outcomes for patients and communities. With a highly capable Digital Technology Services team already in place, they are now looking to strengthen the team further with the addition of a skilled IT Support Engineer. This role will see you supporting and developing a modern IT environment that underpins essential healthcare services. You ll provide high-quality 1st and 2nd line support across infrastructure, systems and end-user technology, ensuring systems remain secure, reliable and efficient. Alongside troubleshooting and service delivery, you ll also play an active role in improving infrastructure, identifying opportunities for automation and supporting the organisation s ongoing digital transformation. Job Description Provide high-quality 1st and 2nd line technical support to internal users, ensuring a professional and responsive service Manage incidents and service requests through the ITSM ticketing system Diagnose and resolve hardware and software issues across servers, desktops, mobile devices and peripherals Support and maintain core IT infrastructure including servers, cloud platforms and networking components Assist with the management of Microsoft 365, Active Directory and Group Policy environments Support virtualised infrastructure and cloud services including Azure or AWS Maintain accurate documentation of systems, procedures and incident resolutions Contribute to security best practice and compliance with standards such as GDPR and ISO 27001 Participate in an out-of-hours on-call rota to ensure service continuity Person Specification Minimum of 3 years experience in a 2nd line IT support or systems support role Degree in Computer Science / IT-related discipline or equivalent commercial experience Strong knowledge of Windows client and server operating systems Experience supporting Microsoft 365, Active Directory and Group Policy Objects Understanding of networking fundamentals including VLANs, switching and routing Experience with firewalls (ideally Fortinet) Familiarity with virtualisation technologies such as Hyper-V Exposure to cloud platforms including Azure and/or AWS Working knowledge of automation tools such as PowerShell Strong communication skills with the ability to explain technical concepts to non-technical users Full UK driving licence Relevant certifications such as CompTIA A+ or Microsoft Azure Administrator are advantageous Why Apply This is an opportunity to join a highly respected, employee-owned organisation that invests heavily in both its people and its technology. You ll work within a collaborative digital team supporting critical healthcare services while developing your own technical capabilities through continuous professional development and certification opportunities. In return, our client offers a salary of up to £37,000, an exceptional benefits package, and the chance to work in an organisation where culture, values and employee engagement genuinely matter. To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion. Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.
12/03/2026
Full time
2nd Line Support Engineer Salary: Up to £37,000 + exceptional benefits package including over 20% employer pension contrubutions Location: Stockport Type: Full-time, office-based Are you an experienced 2nd Line Support Engineer looking for a technically varied role where your expertise genuinely makes a difference Our client is an award-winning healthcare provider delivering critical NHS services across Greater Manchester. As an employee-owned organisation with a strong social purpose, they combine innovative digital technology with outstanding clinical care to improve outcomes for patients and communities. With a highly capable Digital Technology Services team already in place, they are now looking to strengthen the team further with the addition of a skilled IT Support Engineer. This role will see you supporting and developing a modern IT environment that underpins essential healthcare services. You ll provide high-quality 1st and 2nd line support across infrastructure, systems and end-user technology, ensuring systems remain secure, reliable and efficient. Alongside troubleshooting and service delivery, you ll also play an active role in improving infrastructure, identifying opportunities for automation and supporting the organisation s ongoing digital transformation. Job Description Provide high-quality 1st and 2nd line technical support to internal users, ensuring a professional and responsive service Manage incidents and service requests through the ITSM ticketing system Diagnose and resolve hardware and software issues across servers, desktops, mobile devices and peripherals Support and maintain core IT infrastructure including servers, cloud platforms and networking components Assist with the management of Microsoft 365, Active Directory and Group Policy environments Support virtualised infrastructure and cloud services including Azure or AWS Maintain accurate documentation of systems, procedures and incident resolutions Contribute to security best practice and compliance with standards such as GDPR and ISO 27001 Participate in an out-of-hours on-call rota to ensure service continuity Person Specification Minimum of 3 years experience in a 2nd line IT support or systems support role Degree in Computer Science / IT-related discipline or equivalent commercial experience Strong knowledge of Windows client and server operating systems Experience supporting Microsoft 365, Active Directory and Group Policy Objects Understanding of networking fundamentals including VLANs, switching and routing Experience with firewalls (ideally Fortinet) Familiarity with virtualisation technologies such as Hyper-V Exposure to cloud platforms including Azure and/or AWS Working knowledge of automation tools such as PowerShell Strong communication skills with the ability to explain technical concepts to non-technical users Full UK driving licence Relevant certifications such as CompTIA A+ or Microsoft Azure Administrator are advantageous Why Apply This is an opportunity to join a highly respected, employee-owned organisation that invests heavily in both its people and its technology. You ll work within a collaborative digital team supporting critical healthcare services while developing your own technical capabilities through continuous professional development and certification opportunities. In return, our client offers a salary of up to £37,000, an exceptional benefits package, and the chance to work in an organisation where culture, values and employee engagement genuinely matter. To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion. Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.
Big Red Recruitment Midlands Limited
Willenhall, West Midlands
Looking for a Role That Helps You Build a Career in IT? This is an opportunity to join a growing IT support team where you will gain practical experience across a wide range of technologies while supporting users across multiple locations. Rather than being limited to repetitive tasks, you ll be exposed to different systems, applications, and infrastructure while working alongside experienced engineers who can help you develop your skills. Over time, this role can open the door to broader technical responsibilities and progression within IT support. The organisation operates across multiple business units and continues to grow, creating a dynamic IT environment where new systems, users, and challenges regularly emerge. As part of the IT support team, you will play an important role in maintaining reliable services and helping teams across the business stay connected and productive. The Role As a 1st Line IT Support Technician, you will act as the first point of contact for IT support requests, assisting internal users and ensuring technical issues are resolved efficiently. Working within a collaborative support team, you will handle incoming support tickets, troubleshoot technical problems, prepare equipment for new employees, and escalate more complex issues to second or third line engineers when necessary. The team supports users across several UK and Ireland locations, providing both remote and on-site assistance where required. Location: West Midlands Salary: £25,000 - £29,000 Working Pattern: 5 days onsite Key Responsibilities Act as the first point of contact for IT incidents and service requests via the ticketing system, phone, email, and walk-ins Log, prioritise, and resolve support tickets in line with service level agreements Troubleshoot issues relating to Windows 11, Microsoft 365, and standard business applications Provide support for laptops, desktops, printers, and mobile devices Manage user accounts and permissions in Active Directory and Microsoft Entra ID Escalate complex issues to 2nd or 3rd line support teams Support users across multiple UK and Ireland locations Dedicated support to Executives and Directors Assist with new starter setup, including laptop builds, software installation, and access configuration Provide IT induction support for new employees joining the business Maintain accurate documentation of issues, resolutions, and user interactions Coordinate equipment orders through approved IT suppliers You will have : Experience in a 1st line IT support or service desk role Knowledge of Microsoft technologies (Windows, Microsoft 365, Teams, SharePoint) Experience with Active Directory or user account management Familiarity with ticketing systems such as ServiceNow or similar platforms Strong troubleshooting and communication skills Full UK Driving License What You ll Gain Exposure to a wide range of IT systems and technologies Experience supporting a multi-site organisation Opportunities to gain experience beyond traditional first line support Development opportunities to progress into 2nd Line IT Support Annual salary reviews and ongoing development opportunities
12/03/2026
Full time
Looking for a Role That Helps You Build a Career in IT? This is an opportunity to join a growing IT support team where you will gain practical experience across a wide range of technologies while supporting users across multiple locations. Rather than being limited to repetitive tasks, you ll be exposed to different systems, applications, and infrastructure while working alongside experienced engineers who can help you develop your skills. Over time, this role can open the door to broader technical responsibilities and progression within IT support. The organisation operates across multiple business units and continues to grow, creating a dynamic IT environment where new systems, users, and challenges regularly emerge. As part of the IT support team, you will play an important role in maintaining reliable services and helping teams across the business stay connected and productive. The Role As a 1st Line IT Support Technician, you will act as the first point of contact for IT support requests, assisting internal users and ensuring technical issues are resolved efficiently. Working within a collaborative support team, you will handle incoming support tickets, troubleshoot technical problems, prepare equipment for new employees, and escalate more complex issues to second or third line engineers when necessary. The team supports users across several UK and Ireland locations, providing both remote and on-site assistance where required. Location: West Midlands Salary: £25,000 - £29,000 Working Pattern: 5 days onsite Key Responsibilities Act as the first point of contact for IT incidents and service requests via the ticketing system, phone, email, and walk-ins Log, prioritise, and resolve support tickets in line with service level agreements Troubleshoot issues relating to Windows 11, Microsoft 365, and standard business applications Provide support for laptops, desktops, printers, and mobile devices Manage user accounts and permissions in Active Directory and Microsoft Entra ID Escalate complex issues to 2nd or 3rd line support teams Support users across multiple UK and Ireland locations Dedicated support to Executives and Directors Assist with new starter setup, including laptop builds, software installation, and access configuration Provide IT induction support for new employees joining the business Maintain accurate documentation of issues, resolutions, and user interactions Coordinate equipment orders through approved IT suppliers You will have : Experience in a 1st line IT support or service desk role Knowledge of Microsoft technologies (Windows, Microsoft 365, Teams, SharePoint) Experience with Active Directory or user account management Familiarity with ticketing systems such as ServiceNow or similar platforms Strong troubleshooting and communication skills Full UK Driving License What You ll Gain Exposure to a wide range of IT systems and technologies Experience supporting a multi-site organisation Opportunities to gain experience beyond traditional first line support Development opportunities to progress into 2nd Line IT Support Annual salary reviews and ongoing development opportunities
Your new company You will be joining a well-established education provider recognised for delivering high-quality learning experiences to a diverse community of students. The organisation is committed to excellence, innovation, and providing outstanding support to both learners and staff. You will be part of a friendly, collaborative, and professional IT service that supports teaching, learning and administrative operations across multiple sites. Your new role We are seeking a Temporary IT Technician to join our on-site IT team based at our Knowsley site. You'll be part of a close-knit team, with additional support from a wider team.In this role, you will provide 1st and 2nd line technical support, assisting staff and students with hardware, software, and general IT queries. You will support a range of systems including Microsoft 365, Active Directory, SharePoint, and other Microsoft technologies, with opportunities to work with specialist education-based tools. Your core work pattern will be 36 hours per week: The interim role is to start ASAP Mon-Thurs: 08:30-17:00 (1-hour break) Fri: 08:30-16:30 (1 hour break) You will also MAY participate in a rolling rota to cover occasional late shifts up to 19:00 for adult learner support. You may be required to travel to and work from other locations across Knowsley and St Helens as needed. Key responsibilities include: Providing 1st & 2nd line IT support in accordance with SLAs Troubleshooting hardware, software, network, and user issues Logging and managing helpdesk tickets Maintaining high standards of customer service Supporting the development and implementation of robust IT processes Ensuring adherence to IT security principles Participating in enrolment activities and occasional off-site work Keeping up to date with relevant ICT training and development What you'll need to succeed To excel in this role, you should bring: Experience working in an IT support (Education desirable) Strong communication, diagnostic and problem-solving skills Excellent organisation, planning, and time-management abilities A proactive, positive, and approachable attitude Ability to work independently and as part of a team Flexibility to occasionally work evenings or off-site DBS clearance (on appointment) What you'll get in return A dedicated consultant at Hays to support with compliance, payroll and future opportunities A supportive team environment with opportunities for learning and skill development Experience working with a broad range of Microsoft technologies and education-specific systems The chance to make a real impact by supporting staff and students within a vibrant educational setting What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
12/03/2026
Contractor
Your new company You will be joining a well-established education provider recognised for delivering high-quality learning experiences to a diverse community of students. The organisation is committed to excellence, innovation, and providing outstanding support to both learners and staff. You will be part of a friendly, collaborative, and professional IT service that supports teaching, learning and administrative operations across multiple sites. Your new role We are seeking a Temporary IT Technician to join our on-site IT team based at our Knowsley site. You'll be part of a close-knit team, with additional support from a wider team.In this role, you will provide 1st and 2nd line technical support, assisting staff and students with hardware, software, and general IT queries. You will support a range of systems including Microsoft 365, Active Directory, SharePoint, and other Microsoft technologies, with opportunities to work with specialist education-based tools. Your core work pattern will be 36 hours per week: The interim role is to start ASAP Mon-Thurs: 08:30-17:00 (1-hour break) Fri: 08:30-16:30 (1 hour break) You will also MAY participate in a rolling rota to cover occasional late shifts up to 19:00 for adult learner support. You may be required to travel to and work from other locations across Knowsley and St Helens as needed. Key responsibilities include: Providing 1st & 2nd line IT support in accordance with SLAs Troubleshooting hardware, software, network, and user issues Logging and managing helpdesk tickets Maintaining high standards of customer service Supporting the development and implementation of robust IT processes Ensuring adherence to IT security principles Participating in enrolment activities and occasional off-site work Keeping up to date with relevant ICT training and development What you'll need to succeed To excel in this role, you should bring: Experience working in an IT support (Education desirable) Strong communication, diagnostic and problem-solving skills Excellent organisation, planning, and time-management abilities A proactive, positive, and approachable attitude Ability to work independently and as part of a team Flexibility to occasionally work evenings or off-site DBS clearance (on appointment) What you'll get in return A dedicated consultant at Hays to support with compliance, payroll and future opportunities A supportive team environment with opportunities for learning and skill development Experience working with a broad range of Microsoft technologies and education-specific systems The chance to make a real impact by supporting staff and students within a vibrant educational setting What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Consortium Professional Recruitment Ltd
Sutton-on-hull, Yorkshire
IT Support Technician Location: Hull Salary: £25,000 - £30,000 Are you an IT Support technician who enjoys variety, ownership, and getting involved in projects not just tickets? We re partnering with a growing, multi-site business to recruit an IT Support administrator to support a close-knit IT technical team. This is a hands-on, user-facing role where you ll have real autonomy, exposure to infrastructure and data projects, and the chance to make a visible impact across the business. This is a highly user-facing position where no two days are the same. You ll be the go-to person for colleagues across the business supporting everything from day-to-day troubleshooting to assisting with exciting new IT and data projects. What you ll be doing: Acting as the first point of contact for IT support across three sites and remote users Troubleshooting hardware, software, and network issues Installing, configuring, and maintaining IT systems including servers, networks, and desktop devices Managing Active Directory, DNS, DHCP, O365, SharePoint, and Exchange users Overseeing data backups, system security, and patch management Supporting data reporting and analytics using tools like PostgreSQL, HFSQL, and MSSQL Getting involved in new IT projects such as e-commerce and data analytics developments Please note: this role is based in Hull and is full onsite. What we re looking for: Proven experience supporting end users in a multi-site IT environment Strong problem-solving and organisational skills Confident communicator with a customer-focused mindset Familiarity with tools such as ticketing systems, MS Active Directory, and MS Server A proactive approach and willingness to learn new technologies Your own transport is needed for this role due to travel to multiple sights. Desirable but not essential: Exposure to Power BI, Docuware, or Merlin ERP Basic coding knowledge or scripting experience Why you ll love it here: You ll be joining a supportive team where your ideas are valued and your work genuinely makes a difference. The role offers plenty of variety, autonomy, and opportunities to develop your technical skillset in a collaborative, people-focused environment. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
12/03/2026
Full time
IT Support Technician Location: Hull Salary: £25,000 - £30,000 Are you an IT Support technician who enjoys variety, ownership, and getting involved in projects not just tickets? We re partnering with a growing, multi-site business to recruit an IT Support administrator to support a close-knit IT technical team. This is a hands-on, user-facing role where you ll have real autonomy, exposure to infrastructure and data projects, and the chance to make a visible impact across the business. This is a highly user-facing position where no two days are the same. You ll be the go-to person for colleagues across the business supporting everything from day-to-day troubleshooting to assisting with exciting new IT and data projects. What you ll be doing: Acting as the first point of contact for IT support across three sites and remote users Troubleshooting hardware, software, and network issues Installing, configuring, and maintaining IT systems including servers, networks, and desktop devices Managing Active Directory, DNS, DHCP, O365, SharePoint, and Exchange users Overseeing data backups, system security, and patch management Supporting data reporting and analytics using tools like PostgreSQL, HFSQL, and MSSQL Getting involved in new IT projects such as e-commerce and data analytics developments Please note: this role is based in Hull and is full onsite. What we re looking for: Proven experience supporting end users in a multi-site IT environment Strong problem-solving and organisational skills Confident communicator with a customer-focused mindset Familiarity with tools such as ticketing systems, MS Active Directory, and MS Server A proactive approach and willingness to learn new technologies Your own transport is needed for this role due to travel to multiple sights. Desirable but not essential: Exposure to Power BI, Docuware, or Merlin ERP Basic coding knowledge or scripting experience Why you ll love it here: You ll be joining a supportive team where your ideas are valued and your work genuinely makes a difference. The role offers plenty of variety, autonomy, and opportunities to develop your technical skillset in a collaborative, people-focused environment. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
A minimum of 1 years' experience in an Assistant Agent position required. Previous work experience within a talent agency is essential. BBA is a leading talent agency based in the heart of the West End, representing a boutique list of exceptional actors and creative talent working in television, theatre, commercials & film. The agency provides complete personal management covering all aspects of a client's career with support and guidance from a team of experienced agents. An exciting opportunity has arisen for a Junior Agent to join our Talent department. This role centres of maintaining an established client list, delivering excellent client care and systems administration to maximize success for the Agency's clients, provide best possible service to production and publicity partners, support the development of the company, and build loyalty to BBA. We offer a competitive salary commensurate with experience, promotion opportunities and employment package benefits are available. We are a passionate team of agents who love what we do and love working with each other. We work together to build a fun, creative environment, offering equal opportunities regardless of gender, race, socio-economic background, age, disability, sexual orientation, and national origin. We welcome all applications from people with interesting ideas, skills, and experience. Client Care: Building an in-depth and up-to-date knowledge of clients including theatre attendance, screenings & recordings where relevant. Ensuring all client information is accurately recorded onthe Company database systems. Regularly update client CVs, show reels and other information relating to clients e.g., Spotlight. Fostering and maintaining good relationships with clients, production companies and key business contacts to assist in seeking out opportunities for clients. Ensuring these relationships are always kept on a professional basis. Organizing clients' meetings (including - transport, hotel and restaurant bookings, hair and wardrobe appointments as required). Maintaining up to date schedules and recording details on the Company database. Organizing any in-house audition digital taping for the clients, this includes reading in when required, then editing the filmed material for submission. Handling commercial submissions for clients under the supervision of the Senior Agent Team. Handling issues with clients or production companies as required and in consultation with the Senior Agent Team. New clients: Update Spotlight/IMDB, collate materials (photo, showreel etc). Ensuring the Company has an accurate record of new client finance details including bank details and tax status. Building links and networks in and outside of the Company to research new clients and encourage new talent to the Agency. Negotiating, contracts and finance: Ensuring contracts are accurately administered, recorded, and can be quickly accessed. Entering information into the Company database and other relevant systems. Drafting and reviewing contracts following agent negotiations, ensuring that all terms are in line with those agreed with the client. Ensuring that Contracts are signed by all parties as quickly as possible, tracking progress, monitoring, and chasing where necessary. Negotiating specific terms and client fees for other projects as directed by the Senior Agent Team. Liaising with Agent, Client Accounts team and production companies for information required for Clients' travelvisas if needed. PR and Marketing: Helping to assess the suitability of potential new clients and assisting Agent in putting forward clients in a way which best highlights their strengths and suitability for work. Following up on all proposals made by the Agency and asking for feedback if clients are unsuccessful. Being alert to and aware of the potential newsworthinessof client's work. Organizing interviews, press and shoots as required with the Agency's Press Team. Co-ordinating logistics for clients' press and publicity schedules. Ensuring travel and schedule information is clear and up to date; that the client has everything they need, and any issues are dealt with. Ensuring clients' information and membership is up to date on Spotlight Company website and other digital media: Drafting web profiles for new clients and their work according to Company style guidelines. Ensuring that information and images regarding existing clients is regularly updated to offer the client premium promotion opportunitiesand provide high quality information for producers and casting directors. Writing news articles for the website following Company style guidelines. Promoting clients through the effective use of social media e.g. Twitter, Facebook and other emerging technologies in close consultation with Agents. Sourcing and cutting materials from clients' previous work. General Office and department administration: Fielding telephone calls to the office and responding to routine enquiries. Managing queries and internal communications as required. Working closely with other members of the team, sharing information, ideas, and networks. Keeping an accurate Day Book of all calls to the office, taking accurate and detailed messages. Providing cover within the team to accommodate annual leave. We'd love to hear from you if you have: A minimum of 1 years' experience in an Assistant Agent position. Previous work experience within a talent agency is essential. A passion for and knowledge of the industry - across drama, film, theatre, and television Excellent communication skills - written and verbal. Familiarity with Microsoft products (Outlook, Word, Excel) Experienced and confident user of video editing packages/software (Clip Champ, Video Pad, iMovie) A high level of accuracy and attention to detail in your work Excellent organizational and time management skills - you need to be able to cope with a large workload and multi-task. Ability to work under pressure and with interruptions. Experience of using social media and website CMS And are: A confident, warm personality who is sociable and loves the entertainment industry. A person who inspires trust. A team player who can contribute positively to the team. Someone resilient, adaptable, and creative Someone who is highly motivated with a strong work ethic - and stamina, you'll be expected to work additional hours, e.g., theatre trips. Someone with a flexible approach to problems, can work independently and demonstrate patience & empathy to those they work for and with.
12/03/2026
Full time
A minimum of 1 years' experience in an Assistant Agent position required. Previous work experience within a talent agency is essential. BBA is a leading talent agency based in the heart of the West End, representing a boutique list of exceptional actors and creative talent working in television, theatre, commercials & film. The agency provides complete personal management covering all aspects of a client's career with support and guidance from a team of experienced agents. An exciting opportunity has arisen for a Junior Agent to join our Talent department. This role centres of maintaining an established client list, delivering excellent client care and systems administration to maximize success for the Agency's clients, provide best possible service to production and publicity partners, support the development of the company, and build loyalty to BBA. We offer a competitive salary commensurate with experience, promotion opportunities and employment package benefits are available. We are a passionate team of agents who love what we do and love working with each other. We work together to build a fun, creative environment, offering equal opportunities regardless of gender, race, socio-economic background, age, disability, sexual orientation, and national origin. We welcome all applications from people with interesting ideas, skills, and experience. Client Care: Building an in-depth and up-to-date knowledge of clients including theatre attendance, screenings & recordings where relevant. Ensuring all client information is accurately recorded onthe Company database systems. Regularly update client CVs, show reels and other information relating to clients e.g., Spotlight. Fostering and maintaining good relationships with clients, production companies and key business contacts to assist in seeking out opportunities for clients. Ensuring these relationships are always kept on a professional basis. Organizing clients' meetings (including - transport, hotel and restaurant bookings, hair and wardrobe appointments as required). Maintaining up to date schedules and recording details on the Company database. Organizing any in-house audition digital taping for the clients, this includes reading in when required, then editing the filmed material for submission. Handling commercial submissions for clients under the supervision of the Senior Agent Team. Handling issues with clients or production companies as required and in consultation with the Senior Agent Team. New clients: Update Spotlight/IMDB, collate materials (photo, showreel etc). Ensuring the Company has an accurate record of new client finance details including bank details and tax status. Building links and networks in and outside of the Company to research new clients and encourage new talent to the Agency. Negotiating, contracts and finance: Ensuring contracts are accurately administered, recorded, and can be quickly accessed. Entering information into the Company database and other relevant systems. Drafting and reviewing contracts following agent negotiations, ensuring that all terms are in line with those agreed with the client. Ensuring that Contracts are signed by all parties as quickly as possible, tracking progress, monitoring, and chasing where necessary. Negotiating specific terms and client fees for other projects as directed by the Senior Agent Team. Liaising with Agent, Client Accounts team and production companies for information required for Clients' travelvisas if needed. PR and Marketing: Helping to assess the suitability of potential new clients and assisting Agent in putting forward clients in a way which best highlights their strengths and suitability for work. Following up on all proposals made by the Agency and asking for feedback if clients are unsuccessful. Being alert to and aware of the potential newsworthinessof client's work. Organizing interviews, press and shoots as required with the Agency's Press Team. Co-ordinating logistics for clients' press and publicity schedules. Ensuring travel and schedule information is clear and up to date; that the client has everything they need, and any issues are dealt with. Ensuring clients' information and membership is up to date on Spotlight Company website and other digital media: Drafting web profiles for new clients and their work according to Company style guidelines. Ensuring that information and images regarding existing clients is regularly updated to offer the client premium promotion opportunitiesand provide high quality information for producers and casting directors. Writing news articles for the website following Company style guidelines. Promoting clients through the effective use of social media e.g. Twitter, Facebook and other emerging technologies in close consultation with Agents. Sourcing and cutting materials from clients' previous work. General Office and department administration: Fielding telephone calls to the office and responding to routine enquiries. Managing queries and internal communications as required. Working closely with other members of the team, sharing information, ideas, and networks. Keeping an accurate Day Book of all calls to the office, taking accurate and detailed messages. Providing cover within the team to accommodate annual leave. We'd love to hear from you if you have: A minimum of 1 years' experience in an Assistant Agent position. Previous work experience within a talent agency is essential. A passion for and knowledge of the industry - across drama, film, theatre, and television Excellent communication skills - written and verbal. Familiarity with Microsoft products (Outlook, Word, Excel) Experienced and confident user of video editing packages/software (Clip Champ, Video Pad, iMovie) A high level of accuracy and attention to detail in your work Excellent organizational and time management skills - you need to be able to cope with a large workload and multi-task. Ability to work under pressure and with interruptions. Experience of using social media and website CMS And are: A confident, warm personality who is sociable and loves the entertainment industry. A person who inspires trust. A team player who can contribute positively to the team. Someone resilient, adaptable, and creative Someone who is highly motivated with a strong work ethic - and stamina, you'll be expected to work additional hours, e.g., theatre trips. Someone with a flexible approach to problems, can work independently and demonstrate patience & empathy to those they work for and with.
Job Title Infrastructure Engineer Location Swinton, Manchester Reports to (direct) Head of Infrastructure Salary £45-50k p.a., pension, 20-25 days holidays Our client, a UK based consulting company, has established an exciting new opportunity for an Infrastructure Engineer to work with the infrastructure team to implement, maintain, optimise and support multi-site Infrastructure on-prem and in the cloud. Candidates will: - utilise expertise with Windows Servers, Azure cloud, VMware hypervisors and SAN storage to maintain business continuity. - take part in incident escalations to recover or prevent business disruptions. - Proactively assist in capacity, disaster recovery and business continuity planning. Roles and Responsibilities Work with and be part of the infrastructure team to ensure business objectives are achieved. Implement, manage and support the internal IT Infrastructure at an enterprise level. Proactively support the business and ensure hardware and software systems are patched and up to date. Daily use of the company ticketing system to respond, communicate and document incidents, problems and service requests in a timely and professional manner. Create, update and maintain installation, implementation, maintenance and configuration documentation as needed. Support the wider business by ensuring system performance, uptime, customer SLA's and internal metrics are met. Abide by and comply with company compliance standards, policies, guidelines and or procedures. Support multiple environments; on-prem office, datacentre, virtual environments, networks, physical and or cloud solutions as required. Participate in paid out of hours support as part of the On-call rota. Occasional travel required between offices and datacentres. Required skills, knowledge & experience Possess at least 5 years experience in a hands-on enterprise Infrastructure support role. Excellent understanding and experience managing Active Directory. Certified in at least one of the following: MCSA Windows server VCP Cloud Foundation Azure Administrator Associate Ability to attain relevant security clearance (SC clearance). Working knowledge of HA, DR and N+1 enterprise architecture. Excellent organisational, prioritisation and time management skills. Must be able to work under pressure. Ability to research and recommend solutions for technical issues. Must stay current in knowledge of IT technologies, solutions and best practices. Working experience with Azure cloud platforms. Excellent problem-solving skills. Be able to communicate complex technical details to a non-technical audience. Desirable skills, knowledge & experience: Certified in one of the following: CCNA, MCSE, VCP Datacentre and or Azure Architect. Experience with SQL and clusters. SAN and storage management experience. Windows Cluster management experience. Administration of Load balancers. Knowledge of Infrastructure and application security.
11/03/2026
Full time
Job Title Infrastructure Engineer Location Swinton, Manchester Reports to (direct) Head of Infrastructure Salary £45-50k p.a., pension, 20-25 days holidays Our client, a UK based consulting company, has established an exciting new opportunity for an Infrastructure Engineer to work with the infrastructure team to implement, maintain, optimise and support multi-site Infrastructure on-prem and in the cloud. Candidates will: - utilise expertise with Windows Servers, Azure cloud, VMware hypervisors and SAN storage to maintain business continuity. - take part in incident escalations to recover or prevent business disruptions. - Proactively assist in capacity, disaster recovery and business continuity planning. Roles and Responsibilities Work with and be part of the infrastructure team to ensure business objectives are achieved. Implement, manage and support the internal IT Infrastructure at an enterprise level. Proactively support the business and ensure hardware and software systems are patched and up to date. Daily use of the company ticketing system to respond, communicate and document incidents, problems and service requests in a timely and professional manner. Create, update and maintain installation, implementation, maintenance and configuration documentation as needed. Support the wider business by ensuring system performance, uptime, customer SLA's and internal metrics are met. Abide by and comply with company compliance standards, policies, guidelines and or procedures. Support multiple environments; on-prem office, datacentre, virtual environments, networks, physical and or cloud solutions as required. Participate in paid out of hours support as part of the On-call rota. Occasional travel required between offices and datacentres. Required skills, knowledge & experience Possess at least 5 years experience in a hands-on enterprise Infrastructure support role. Excellent understanding and experience managing Active Directory. Certified in at least one of the following: MCSA Windows server VCP Cloud Foundation Azure Administrator Associate Ability to attain relevant security clearance (SC clearance). Working knowledge of HA, DR and N+1 enterprise architecture. Excellent organisational, prioritisation and time management skills. Must be able to work under pressure. Ability to research and recommend solutions for technical issues. Must stay current in knowledge of IT technologies, solutions and best practices. Working experience with Azure cloud platforms. Excellent problem-solving skills. Be able to communicate complex technical details to a non-technical audience. Desirable skills, knowledge & experience: Certified in one of the following: CCNA, MCSE, VCP Datacentre and or Azure Architect. Experience with SQL and clusters. SAN and storage management experience. Windows Cluster management experience. Administration of Load balancers. Knowledge of Infrastructure and application security.
Job Title: Proclaim Developer Location: Hybrid / Remote within the UK Salary : £40,000 - £50,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: Express Solicitors is currently looking to appoint a Proclaim Developer, who will be responsible for the design, development, and day to day administration of the Proclaim case management system. The role will be working with our Development Manager, and seven other developers and where necessary third parties, in particular Access Legal Systems to ensure that all identified improvements to the system can be integrated efficiently and with minimal impact to end users. In addition to development, the role will encompass the day-to-day administration of the Proclaim system including template maintenance, user configuration, task server administration and report design and execution. The role will require co-operation with the general IT department and Operations department. This role is Hybrid / Remote and therefore we will consider candidates from across the whole UK. Person Specification: Essential: General understanding of common database programming and query languages. Excellent analytical and problem-solving skills. Effective communication skills allowing reporting on a non-technical level of work in progress to senior stakeholders. Ability to clearly document and evidence planned changes using project and workflow documentation and retain current configurations for recovery purposes. Excellent organisation and time management skills. Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of Proclaim to suit the business. Strong negotiation skills and the capability to deal firmly with external companies to manage projects and maintenance effectively. Desired: Up to and including Proclaim Technical Level 4 training attended or ability to demonstrate equivalent practical experience including: A minimum of 5 years' experience in a similar Proclaim development role. Creating new case types, database fields and correspondents. Screen design and intelligence. Using maths fields and tests to perform specific functions. Workflow maintenance including creation of linked actions, forms, secure documents, and master documents. Advanced Report training or equivalent practical experience of designing, amending and scheduling reports. Understanding of design and execution of SQL queries. Experience of designing and using auto routines. Import/Export routines. Task server configuration, scheduling, and troubleshooting. Familiarity with Proclaim v3.5 and its additional features. Experience of design and execution of Macros. Knowledge of Proclaim Accounts system and Sage accounting software. Experience of Personal Injury, Clinical Negligence, Medical Agency, and Costs Case types. Knowledge of SQL or similar database languages and ASP, PHP or similar for Web interfacing. HTML knowledge. Understanding of web services and multi-platform system interactions. Knowledge of Proclaim MI Warehouse Understanding of Proclaim A2A integration and maintenance. Experience of creating and maintaining Proclaim Secure Docs. A practical knowledge of Windows based networks including Active Directory and Exchange. Salary & Hours: Salary of £40,000 - £50,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. It may on occasion be necessary to perform maintenance outside of core hours and therefore a flexible approach is required. Benefits: Hybrid Working - Remote or hybrid working available 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Proclaim Developer, Case Management Developer, Law, Web Developer, Web Designer SQL Queries, Proclaim Accounts may also be considered for this role.
11/03/2026
Full time
Job Title: Proclaim Developer Location: Hybrid / Remote within the UK Salary : £40,000 - £50,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: Express Solicitors is currently looking to appoint a Proclaim Developer, who will be responsible for the design, development, and day to day administration of the Proclaim case management system. The role will be working with our Development Manager, and seven other developers and where necessary third parties, in particular Access Legal Systems to ensure that all identified improvements to the system can be integrated efficiently and with minimal impact to end users. In addition to development, the role will encompass the day-to-day administration of the Proclaim system including template maintenance, user configuration, task server administration and report design and execution. The role will require co-operation with the general IT department and Operations department. This role is Hybrid / Remote and therefore we will consider candidates from across the whole UK. Person Specification: Essential: General understanding of common database programming and query languages. Excellent analytical and problem-solving skills. Effective communication skills allowing reporting on a non-technical level of work in progress to senior stakeholders. Ability to clearly document and evidence planned changes using project and workflow documentation and retain current configurations for recovery purposes. Excellent organisation and time management skills. Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of Proclaim to suit the business. Strong negotiation skills and the capability to deal firmly with external companies to manage projects and maintenance effectively. Desired: Up to and including Proclaim Technical Level 4 training attended or ability to demonstrate equivalent practical experience including: A minimum of 5 years' experience in a similar Proclaim development role. Creating new case types, database fields and correspondents. Screen design and intelligence. Using maths fields and tests to perform specific functions. Workflow maintenance including creation of linked actions, forms, secure documents, and master documents. Advanced Report training or equivalent practical experience of designing, amending and scheduling reports. Understanding of design and execution of SQL queries. Experience of designing and using auto routines. Import/Export routines. Task server configuration, scheduling, and troubleshooting. Familiarity with Proclaim v3.5 and its additional features. Experience of design and execution of Macros. Knowledge of Proclaim Accounts system and Sage accounting software. Experience of Personal Injury, Clinical Negligence, Medical Agency, and Costs Case types. Knowledge of SQL or similar database languages and ASP, PHP or similar for Web interfacing. HTML knowledge. Understanding of web services and multi-platform system interactions. Knowledge of Proclaim MI Warehouse Understanding of Proclaim A2A integration and maintenance. Experience of creating and maintaining Proclaim Secure Docs. A practical knowledge of Windows based networks including Active Directory and Exchange. Salary & Hours: Salary of £40,000 - £50,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. It may on occasion be necessary to perform maintenance outside of core hours and therefore a flexible approach is required. Benefits: Hybrid Working - Remote or hybrid working available 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Proclaim Developer, Case Management Developer, Law, Web Developer, Web Designer SQL Queries, Proclaim Accounts may also be considered for this role.
Our client is currently recruiting a 1st line Support Technician to join their IT Operations Team. The 1st line Support Technician will be responsible for triaging tickets and supporting end users to a 1st line level. You will gain exposure to supporting end users both deskside and remotely. This will be based 4 days onsite in London and 1 day in Crawley. Key Responsibilities for the 1st Line Support Technician Providing support to help users solve technical issues with their computers, both hardware and software and ensuring support requests are handled in an effective and efficient manner Liaising directly with end users to resolve any problems, as directed by the System Support Manager to maximise user satisfaction with the resolution of incidents Working within a team to triage problems and either work on them directly, escalate to another Engineer, or direct to another team Logging technical support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Key Experience for the 1st Line Support Technician Previous experience in an IT support-related role Experience troubleshooting software (Windows 10 and 11), networks (wired & Wi-Fi) and fault diagnosis of hardware Knowledge of Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) is essential with experience of Microsoft 365 (deployment, troubleshooting, Mail Flow Analysis, etc) Experience administrating Entra ID (Azure ID) and Active Directory, including Group Policy management and assignment Please apply as directed!
11/03/2026
Full time
Our client is currently recruiting a 1st line Support Technician to join their IT Operations Team. The 1st line Support Technician will be responsible for triaging tickets and supporting end users to a 1st line level. You will gain exposure to supporting end users both deskside and remotely. This will be based 4 days onsite in London and 1 day in Crawley. Key Responsibilities for the 1st Line Support Technician Providing support to help users solve technical issues with their computers, both hardware and software and ensuring support requests are handled in an effective and efficient manner Liaising directly with end users to resolve any problems, as directed by the System Support Manager to maximise user satisfaction with the resolution of incidents Working within a team to triage problems and either work on them directly, escalate to another Engineer, or direct to another team Logging technical support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Key Experience for the 1st Line Support Technician Previous experience in an IT support-related role Experience troubleshooting software (Windows 10 and 11), networks (wired & Wi-Fi) and fault diagnosis of hardware Knowledge of Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) is essential with experience of Microsoft 365 (deployment, troubleshooting, Mail Flow Analysis, etc) Experience administrating Entra ID (Azure ID) and Active Directory, including Group Policy management and assignment Please apply as directed!
Business Development Manager - Construction SaaS Tech Remote first (UK) + 2-3 Days per MONTH in London (all expenses paid including hotels if living outside London) UK & Ireland Territory Competitive Base + Uncapped Commission + Benefits Are you a high-performing Business Development Manager with experience selling construction software, estimating software, cost management solutions or SaaS into the built environment ? This is a strategic new business sales role focused on driving adoption of market-leading construction technology solutions across Tier 1, Tier 2 and regional contractors throughout the UK. If you have a proven background in B2B SaaS sales within construction , and you're comfortable engaging commercial directors, estimators and C-suite stakeholders, this opportunity offers strong earning potential and long-term career growth. The Opportunity As a Business Development Manager, you will take ownership of a UK territory, selling advanced estimating and cost management software into construction contractors. You will: Drive new business acquisition (70%) while developing existing strategic accounts (30%) Sell enterprise-level SaaS solutions into the construction and infrastructure sector Engage with Estimating Managers, Commercial Directors, Pre-Construction Leads and Board-level stakeholders Manage the full sales cycle from lead generation to contract negotiation and close Contribute to regional go-to-market strategy and revenue growth This is a consultative, solution-led sales role requiring strong commercial acumen and knowledge of construction workflows. Location Remote-based with 2 days per week in London for collaboration and planning. Suitable locations include: London, Reading, Oxford, Milton Keynes, Cambridge, Birmingham, Bristol, Manchester, Leeds and surrounding areas with strong London transport links. Regular UK travel required. Key Responsibilities Generate new business opportunities within construction contractors across the UK Build and manage a strong pipeline of qualified opportunities Deliver high-impact product demonstrations of construction SaaS platforms Sell estimating software, cost management tools and digital construction solutions Develop long-term strategic relationships within contractor organisations Identify cross-sell and upsell opportunities within existing accounts Negotiate and close high-value software contracts Achieve and exceed revenue targets through disciplined pipeline management Represent the organisation at construction industry events and forums Essential Experience Circa 5+ years' experience in Business Development / B2B Sales / SaaS Sales Proven track record selling into the construction, engineering or built environment sector Experience in a new business (Hunter-led) sales role Background selling construction software, estimating software, BIM, project management or cost management systems (highly desirable) Strong understanding of construction workflows (estimating, tendering, cost control, project delivery) Experience managing long, consultative sales cycles Ability to influence stakeholders at all levels, including C-suite Strong negotiation and closing skills Self-motivated, target-driven and commercially strategic Desirable Established network within UK construction contractors Experience selling enterprise SaaS platforms Knowledge of digital transformation initiatives within construction Package & Benefits Competitive base salary Uncapped commission structure Hybrid working (Remote + London collaboration days) Flexible working hours Structured onboarding programme Ongoing professional development and career progression International growth opportunities within a global technology organisation Why Apply? This is an opportunity to join a global construction technology leader driving digital transformation across the UK and Irish built environment. You'll directly influence how contractors approach estimating, cost control and project delivery - positioning yourself at the forefront of construction SaaS innovation. If you're an experienced Business Development Manager with construction tech and SaaS sales experience, apply today.
11/03/2026
Full time
Business Development Manager - Construction SaaS Tech Remote first (UK) + 2-3 Days per MONTH in London (all expenses paid including hotels if living outside London) UK & Ireland Territory Competitive Base + Uncapped Commission + Benefits Are you a high-performing Business Development Manager with experience selling construction software, estimating software, cost management solutions or SaaS into the built environment ? This is a strategic new business sales role focused on driving adoption of market-leading construction technology solutions across Tier 1, Tier 2 and regional contractors throughout the UK. If you have a proven background in B2B SaaS sales within construction , and you're comfortable engaging commercial directors, estimators and C-suite stakeholders, this opportunity offers strong earning potential and long-term career growth. The Opportunity As a Business Development Manager, you will take ownership of a UK territory, selling advanced estimating and cost management software into construction contractors. You will: Drive new business acquisition (70%) while developing existing strategic accounts (30%) Sell enterprise-level SaaS solutions into the construction and infrastructure sector Engage with Estimating Managers, Commercial Directors, Pre-Construction Leads and Board-level stakeholders Manage the full sales cycle from lead generation to contract negotiation and close Contribute to regional go-to-market strategy and revenue growth This is a consultative, solution-led sales role requiring strong commercial acumen and knowledge of construction workflows. Location Remote-based with 2 days per week in London for collaboration and planning. Suitable locations include: London, Reading, Oxford, Milton Keynes, Cambridge, Birmingham, Bristol, Manchester, Leeds and surrounding areas with strong London transport links. Regular UK travel required. Key Responsibilities Generate new business opportunities within construction contractors across the UK Build and manage a strong pipeline of qualified opportunities Deliver high-impact product demonstrations of construction SaaS platforms Sell estimating software, cost management tools and digital construction solutions Develop long-term strategic relationships within contractor organisations Identify cross-sell and upsell opportunities within existing accounts Negotiate and close high-value software contracts Achieve and exceed revenue targets through disciplined pipeline management Represent the organisation at construction industry events and forums Essential Experience Circa 5+ years' experience in Business Development / B2B Sales / SaaS Sales Proven track record selling into the construction, engineering or built environment sector Experience in a new business (Hunter-led) sales role Background selling construction software, estimating software, BIM, project management or cost management systems (highly desirable) Strong understanding of construction workflows (estimating, tendering, cost control, project delivery) Experience managing long, consultative sales cycles Ability to influence stakeholders at all levels, including C-suite Strong negotiation and closing skills Self-motivated, target-driven and commercially strategic Desirable Established network within UK construction contractors Experience selling enterprise SaaS platforms Knowledge of digital transformation initiatives within construction Package & Benefits Competitive base salary Uncapped commission structure Hybrid working (Remote + London collaboration days) Flexible working hours Structured onboarding programme Ongoing professional development and career progression International growth opportunities within a global technology organisation Why Apply? This is an opportunity to join a global construction technology leader driving digital transformation across the UK and Irish built environment. You'll directly influence how contractors approach estimating, cost control and project delivery - positioning yourself at the forefront of construction SaaS innovation. If you're an experienced Business Development Manager with construction tech and SaaS sales experience, apply today.
IT Sales: Business Development Manager Hardware/IT Infrastructure Location: UK Wide Salary: £60k-£80k BASIC, £120k-£200k OTE + Car Allowance + Benefits Ref: (phone number removed) Role: This well-established IT Infrastructure and Data Software provider is seeking a new business software sales professional to come onboard and join a highly motivated and determined team as our client looks to continue to augment its UK operation. This is a role where you will be committed to selling an array of our client s data, cybersecurity and AI solutions, alongside their cloud and on-premise infrastructure, primarily into private sector organisations (key sectors include banking and insurance) as they continue to progress their premier partnership status with several prominent vendors. Ideally, candidates will be self-motivated, new business hunters, with a proactive attitude and experienced in selling IT infrastructure solutions. It is critical that you are solution sales led and focused on achieving coveted results, with the capability to develop long-term, fruitful relationships. This is a fantastic opening to join a company who offer exceptional earnings opportunities and genuine career advancement to sales leadership within 2-3 years, for the successful candidate. Required: Proven track record of new logo wins Experience selling IT infrastructure Private sector sales background Driven, tenacious and determined to succeed Beneficial: Stable career record Experience selling cyber security software solutions Sold into the financial services sector (banking/insurance) To apply: Call Harry Atwal on (phone number removed) or email: (url removed) Please note: All candidates must be eligible to work and live in the UK. Please do not apply unless you have the required experience. All applications without the required experience will be unsuccessful. Reimin Reid We specialise in the placement of SaaS Sales Professionals. If you are looking for a new role and sell software and/or IT solutions and services, we would love to talk to you. Especially if you are currently holding/or have held the following positions: Business/Sales Development Representative Account Executive/Sales Executive/Senior Sales Executive Account Manager/Account Director Business Development Executive/Manager Partner/Channel/Alliance Manager Sales Manager/Sales Director/VP Sales/CRO etc.
10/03/2026
Full time
IT Sales: Business Development Manager Hardware/IT Infrastructure Location: UK Wide Salary: £60k-£80k BASIC, £120k-£200k OTE + Car Allowance + Benefits Ref: (phone number removed) Role: This well-established IT Infrastructure and Data Software provider is seeking a new business software sales professional to come onboard and join a highly motivated and determined team as our client looks to continue to augment its UK operation. This is a role where you will be committed to selling an array of our client s data, cybersecurity and AI solutions, alongside their cloud and on-premise infrastructure, primarily into private sector organisations (key sectors include banking and insurance) as they continue to progress their premier partnership status with several prominent vendors. Ideally, candidates will be self-motivated, new business hunters, with a proactive attitude and experienced in selling IT infrastructure solutions. It is critical that you are solution sales led and focused on achieving coveted results, with the capability to develop long-term, fruitful relationships. This is a fantastic opening to join a company who offer exceptional earnings opportunities and genuine career advancement to sales leadership within 2-3 years, for the successful candidate. Required: Proven track record of new logo wins Experience selling IT infrastructure Private sector sales background Driven, tenacious and determined to succeed Beneficial: Stable career record Experience selling cyber security software solutions Sold into the financial services sector (banking/insurance) To apply: Call Harry Atwal on (phone number removed) or email: (url removed) Please note: All candidates must be eligible to work and live in the UK. Please do not apply unless you have the required experience. All applications without the required experience will be unsuccessful. Reimin Reid We specialise in the placement of SaaS Sales Professionals. If you are looking for a new role and sell software and/or IT solutions and services, we would love to talk to you. Especially if you are currently holding/or have held the following positions: Business/Sales Development Representative Account Executive/Sales Executive/Senior Sales Executive Account Manager/Account Director Business Development Executive/Manager Partner/Channel/Alliance Manager Sales Manager/Sales Director/VP Sales/CRO etc.
Job Title: Senior IT Technician Location: Waterlooville, Hampshire Salary: 27,780 per annum Job Type: Permanent, Full time, 52 weeks per year Working Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.30am to 15.30pm (unpaid lunch break of 30 mins each day) About the role: The Governors are seeking to appoint a Senior IT Technician to join our hardworking, committed and enthusiastic IT Support team. The Senior IT Technician's role is to support the IT Support Team in the day-to-day delivery of high-quality IT services to the school. Working as part of a small team supporting a Secondary school and Sixth form college in Waterlooville and two primary schools in Portsmouth, our team supports 2,000 users and 1,200 windows devices, network infrastructure, printers, photocopiers and classroom equipment as well as CCTV, telephone system and sound and lighting equipment. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. Key Responsibilities: The primary responsibilities of the role are: Network Maintenance - You will maintain network integrity and security by managing user lifecycles through Active Directory and Office 365, performing routine hardware maintenance, and overseeing firewall policies and system imaging to ensure a stable, updated environment. IT Support Helpdesk - You will manage and configure a diverse range of school-wide systems, spanning core networking, security, MDM, and multimedia while ensuring all support incidents and change requests are documented in strict accordance with team SLAs. Take ownership of support incidents - You will provide proactive, friendly technical support by efficiently managing the full ticket lifecycle from active listening and rapid resolution to clear communication and escalation when necessary, ensuring high user satisfaction. Asset Management - You will be responsible for the full lifecycle of IT and A/V infrastructure, from high-standard installation and inventory management to proactive maintenance and warranty support. Other IT Responsibilities such as setting up and operating AV equipment, assisting with out of hours school events and more. Please note this is not an exhaustive list and a full information pack with a full list of responsibilities can be found on our website. About You: Essential: 4 GCSEs (or equivalent) C and above (including Maths and English) Level 3 (or equivalent) in IT Infrastructure (or similar) Ability to work in sympathy with the ethos of the school Good verbal and written communication skills and ability to relate well to children and adults Ability to effectively use ICT packages (Office Suite and email) Displays commitment to the protection and safeguarding of children and young people Excellent communication skills Well-developed interpersonal skills Confidence Ability to see a project or task through to a successful conclusion Imagination and vision Strong commitment to team- working and partnership The following would be desirable: Knowledge of IT systems and software Ability to use relevant equipment / resources and technology A level education or beyond Willingness to train as Fire Warden/First aider The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager. Please note all staff will be required to complete and obtain a clear Enhanced DBS Benefits: Generous pension scheme Access to the canteen serving delicious home made hot and cold food An active staff association which organises staff socials throughout the year and an emphasis on staff well-being Additional Information: Closing date: Sunday 22nd February 2026 5pm Interviews: Week commencing 23rd February 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, Support Engineer, Support Technician, Desk Support, IT Support Technician, IT Support Engineer, may also be considered for this role.
10/03/2026
Full time
Job Title: Senior IT Technician Location: Waterlooville, Hampshire Salary: 27,780 per annum Job Type: Permanent, Full time, 52 weeks per year Working Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.30am to 15.30pm (unpaid lunch break of 30 mins each day) About the role: The Governors are seeking to appoint a Senior IT Technician to join our hardworking, committed and enthusiastic IT Support team. The Senior IT Technician's role is to support the IT Support Team in the day-to-day delivery of high-quality IT services to the school. Working as part of a small team supporting a Secondary school and Sixth form college in Waterlooville and two primary schools in Portsmouth, our team supports 2,000 users and 1,200 windows devices, network infrastructure, printers, photocopiers and classroom equipment as well as CCTV, telephone system and sound and lighting equipment. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. Key Responsibilities: The primary responsibilities of the role are: Network Maintenance - You will maintain network integrity and security by managing user lifecycles through Active Directory and Office 365, performing routine hardware maintenance, and overseeing firewall policies and system imaging to ensure a stable, updated environment. IT Support Helpdesk - You will manage and configure a diverse range of school-wide systems, spanning core networking, security, MDM, and multimedia while ensuring all support incidents and change requests are documented in strict accordance with team SLAs. Take ownership of support incidents - You will provide proactive, friendly technical support by efficiently managing the full ticket lifecycle from active listening and rapid resolution to clear communication and escalation when necessary, ensuring high user satisfaction. Asset Management - You will be responsible for the full lifecycle of IT and A/V infrastructure, from high-standard installation and inventory management to proactive maintenance and warranty support. Other IT Responsibilities such as setting up and operating AV equipment, assisting with out of hours school events and more. Please note this is not an exhaustive list and a full information pack with a full list of responsibilities can be found on our website. About You: Essential: 4 GCSEs (or equivalent) C and above (including Maths and English) Level 3 (or equivalent) in IT Infrastructure (or similar) Ability to work in sympathy with the ethos of the school Good verbal and written communication skills and ability to relate well to children and adults Ability to effectively use ICT packages (Office Suite and email) Displays commitment to the protection and safeguarding of children and young people Excellent communication skills Well-developed interpersonal skills Confidence Ability to see a project or task through to a successful conclusion Imagination and vision Strong commitment to team- working and partnership The following would be desirable: Knowledge of IT systems and software Ability to use relevant equipment / resources and technology A level education or beyond Willingness to train as Fire Warden/First aider The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager. Please note all staff will be required to complete and obtain a clear Enhanced DBS Benefits: Generous pension scheme Access to the canteen serving delicious home made hot and cold food An active staff association which organises staff socials throughout the year and an emphasis on staff well-being Additional Information: Closing date: Sunday 22nd February 2026 5pm Interviews: Week commencing 23rd February 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, Support Engineer, Support Technician, Desk Support, IT Support Technician, IT Support Engineer, may also be considered for this role.
Knowledge, Skills, Qualifications & Experience Knowledge & Skills Essential You will have good communication and presentation skills, being able to liaise with a variety of stakeholders across the wider business at various management levels from mid management up to director level. You will need to: Have a growth mindset Be resilient, adaptable and have a willingness to learn and develop Understand an individual level of knowledge and where to receive guidance Be able to work and act autonomously Be pragmatic and practical in your approach to developing solutions Be able to demonstrate an ability to resolve straightforward issues of low complexity/risk in own technical discipline/area autonomously Be a competent user of Microsoft software Qualifications & Experience Essential Degree (or equivalent) in Engineering or other Science Demonstrable evidence of problem solving and stakeholder management Strong communication skills in English Desirable Previous experience working in the Nuclear Industry Experience of working on a construction site Working in engineering design EPR building, plant and system knowledge Safety Case Knowledge and previous experience of Nuclear Safety Categorisations Day-to-day whilst working in the wider organisation: Support the drafting of engineering modification responses under supervision, ensuring alignment with project standards and expectations across stakeholders. Engage directly with construction teams to maintain visibility of programme drivers and incorporate emerging site priorities into technical planning. Coordinate and contribute to the delivery of SFS workshops, capturing outputs and ensuring actions are closed efficiently across disciplines. Maintain Technical Branch coordination of the Standard Field Solutions (SFS) information, driving resolution progress and ensuring alignment with field conditions. Collate and synthesise technical information from multiple sources to support standardisation and issue resolution. Contribute to process documentation activities, helping to identify inefficiencies and embed continuous improvement practices. Take responsibility for developing and maintaining PowerBI dashboards used to monitor resolution activity and inform governance reporting. Facilitate learning sessions and multi-disciplinary reviews, ensuring knowledge transfer is captured and disseminated effectively. Assist in the creation and improvement of procedural documentation and insight responses to reflect lessons learned and support quality delivery. Own and manage updates to the JDO SharePoint site, keeping content current, accessible, and engaging for the project team. Coordinate technical resolution actions across disciplines, ensuring timely updates to action trackers and proactively following up on overdue items to support efficient issue closure. Operate within established JDO governance and reporting lines, supporting the broader objectives of the Technical Resolution function under the direction of the Transverse Technical Manager.
10/03/2026
Contractor
Knowledge, Skills, Qualifications & Experience Knowledge & Skills Essential You will have good communication and presentation skills, being able to liaise with a variety of stakeholders across the wider business at various management levels from mid management up to director level. You will need to: Have a growth mindset Be resilient, adaptable and have a willingness to learn and develop Understand an individual level of knowledge and where to receive guidance Be able to work and act autonomously Be pragmatic and practical in your approach to developing solutions Be able to demonstrate an ability to resolve straightforward issues of low complexity/risk in own technical discipline/area autonomously Be a competent user of Microsoft software Qualifications & Experience Essential Degree (or equivalent) in Engineering or other Science Demonstrable evidence of problem solving and stakeholder management Strong communication skills in English Desirable Previous experience working in the Nuclear Industry Experience of working on a construction site Working in engineering design EPR building, plant and system knowledge Safety Case Knowledge and previous experience of Nuclear Safety Categorisations Day-to-day whilst working in the wider organisation: Support the drafting of engineering modification responses under supervision, ensuring alignment with project standards and expectations across stakeholders. Engage directly with construction teams to maintain visibility of programme drivers and incorporate emerging site priorities into technical planning. Coordinate and contribute to the delivery of SFS workshops, capturing outputs and ensuring actions are closed efficiently across disciplines. Maintain Technical Branch coordination of the Standard Field Solutions (SFS) information, driving resolution progress and ensuring alignment with field conditions. Collate and synthesise technical information from multiple sources to support standardisation and issue resolution. Contribute to process documentation activities, helping to identify inefficiencies and embed continuous improvement practices. Take responsibility for developing and maintaining PowerBI dashboards used to monitor resolution activity and inform governance reporting. Facilitate learning sessions and multi-disciplinary reviews, ensuring knowledge transfer is captured and disseminated effectively. Assist in the creation and improvement of procedural documentation and insight responses to reflect lessons learned and support quality delivery. Own and manage updates to the JDO SharePoint site, keeping content current, accessible, and engaging for the project team. Coordinate technical resolution actions across disciplines, ensuring timely updates to action trackers and proactively following up on overdue items to support efficient issue closure. Operate within established JDO governance and reporting lines, supporting the broader objectives of the Technical Resolution function under the direction of the Transverse Technical Manager.
Business Development Manager £32,000 - £40,000 Base Salary + (Uncapped Commission) + Excellent Benefits Hybrid London Leading b2b events, data and marketing business seeks a highly talented degree educated, Business Development Manager to join their team. This role will focus on selling bespoke sponsorship opportunities to clients globally, within the lucrative Fintech and AI market. We are keen to hear from candidates with 1-2 years b2b sales experience and a strong degree who are looking to diversify their b2b sales experience and move into event sales. Essentially we are looking for someone who is keen to transition into a highly consultative, high deal value sales role. Role: Business Development Manager - Sponsorship Sales Generating new business, increasing pipeline and bringing on new prospects Manage a number of existing accounts Sell high-value sponsorship opportunities Pitch clients over the phone and through face to face meetings Attend competitor events Scope to travel internationally Consultative selling is a key part of this role, the right candidate should be able to sell creatively, through solution led selling. Profile of Candidate: 1-2 Years + in b2b sales - proven track record of success Experience in media sales, recruitment, software sales etc will be considered Strong desire to sell Degree educated - Ideally a leading university Excellent communication skills Successful track record achieving revenue targets Someone with a consultative sales approach is a necessity here L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
10/03/2026
Full time
Business Development Manager £32,000 - £40,000 Base Salary + (Uncapped Commission) + Excellent Benefits Hybrid London Leading b2b events, data and marketing business seeks a highly talented degree educated, Business Development Manager to join their team. This role will focus on selling bespoke sponsorship opportunities to clients globally, within the lucrative Fintech and AI market. We are keen to hear from candidates with 1-2 years b2b sales experience and a strong degree who are looking to diversify their b2b sales experience and move into event sales. Essentially we are looking for someone who is keen to transition into a highly consultative, high deal value sales role. Role: Business Development Manager - Sponsorship Sales Generating new business, increasing pipeline and bringing on new prospects Manage a number of existing accounts Sell high-value sponsorship opportunities Pitch clients over the phone and through face to face meetings Attend competitor events Scope to travel internationally Consultative selling is a key part of this role, the right candidate should be able to sell creatively, through solution led selling. Profile of Candidate: 1-2 Years + in b2b sales - proven track record of success Experience in media sales, recruitment, software sales etc will be considered Strong desire to sell Degree educated - Ideally a leading university Excellent communication skills Successful track record achieving revenue targets Someone with a consultative sales approach is a necessity here L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
