Knowledge and Service Transition Manager
- DGH Recruitment Ltd
- City, London
- 06/02/2026
Full time
Information Technology
Telecommunications
Job Description
Knowledge and Service Transition Manager
A fantastic opportunity has arisen for an experienced Knowledge and Service Transition Manager to join a global law firm on a permanent basis.
Knowledge and Service Transition Manager
Summary:
The successful candidate will be responsible for managing knowledge management practices and supporting the transition of new or changed IT services into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment.
Knowledge and Service Transition Manager
Key Responsibilities:
Develop and maintain knowledge management practices aligned with ITIL principles
Manage and optimise the ServiceNow Knowledge Base, ensuring content is accurate and accessible
Work with subject matter experts to capture and maintain technical and service knowledge
Support service transition activities for new or changed services to ensure operational readiness
Identify and manage risks during service introduction, escalating issues where required
Ensure service changes follow agreed Change Management processes
Deliver service documentation and knowledge to support teams ahead of go-live
Conduct post-transition reviews and support continuous improvement
Knowledge and Service Transition Manager
Attributes / Skills:
Experience in Knowledge Management and/or Service Transition within an IT Environment
Understanding of ITIL processes and service lifecycle concepts
Experience working with ServiceNow or similar ITSM platforms
Strong organisational and communication skills
Ability to manage multiple priorities and work collaboratively with stakeholders
Knowledge and Service Transition Manager
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
A fantastic opportunity has arisen for an experienced Knowledge and Service Transition Manager to join a global law firm on a permanent basis.
Knowledge and Service Transition Manager
Summary:
The successful candidate will be responsible for managing knowledge management practices and supporting the transition of new or changed IT services into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment.
Knowledge and Service Transition Manager
Key Responsibilities:
Develop and maintain knowledge management practices aligned with ITIL principles
Manage and optimise the ServiceNow Knowledge Base, ensuring content is accurate and accessible
Work with subject matter experts to capture and maintain technical and service knowledge
Support service transition activities for new or changed services to ensure operational readiness
Identify and manage risks during service introduction, escalating issues where required
Ensure service changes follow agreed Change Management processes
Deliver service documentation and knowledge to support teams ahead of go-live
Conduct post-transition reviews and support continuous improvement
Knowledge and Service Transition Manager
Attributes / Skills:
Experience in Knowledge Management and/or Service Transition within an IT Environment
Understanding of ITIL processes and service lifecycle concepts
Experience working with ServiceNow or similar ITSM platforms
Strong organisational and communication skills
Ability to manage multiple priorities and work collaboratively with stakeholders
Knowledge and Service Transition Manager
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
About DGH Recruitment Ltd