About us
OsbIndia (OSBI) is an offshore subsidiary of OSB Group. OSBI was incorporated in 2004 as a key part of the OSB Group's business strategy to provide operational service support. OSBI works with the Group's trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers. OSBI also prides itself on offering operational excellence by devising and utilizing process improvements and functional efficiencies.
Job Description
Job Title: Learning Design Product Owner
Department: People Transformation & Skills
Line Manager's Job Title: Group Head of Learning & Skills UK
Location: OSBI
Version Date: December 2025
Core Responsibilities
- Develop and implement a design strategy that enhances learning engagement and retention
- Inspire and nurture a team of design specialists based in the UK and India to raise standards and develop culture of excellence
- Drive evolution of design practices to optimise use of AI and other systems and tools to maximise team capacity and pace/speed to market
- Ensure all materials align with brand and corporate guidelines and instructional design best practices
- Proactively partner with the Learning teams and Business Function SMEs to bring ideas to life and solve real user problems to meet business needs
- Own the end to end design process from discovery and prototyping to delivery and continuous improvement for example, oversee the development of learning branding, templates, infographics, e-learning visuals, animations, videos and interactive content, maintaining standards and quality across both desktop and mobile
- Ensure high quality design output across various learning formats including facilitator led training and e-learning - simplifying complexity to create intuitive, impactful learner journeys
- Innovate and implement new visual approaches, including the use of AI, VR, motion graphics and gamification, to improve digital experiences
- Maintain consistency across all design assets, ensuring accessibility, usability and best practices
- Collaborate with technology teams, including the People Transformation & Skills Technology & Insight team, to enhance UX/UI design in all content and on OSB's Learning Management System
- Take a 'systems thinking' approach designing learning journeys with consideration of all touch points during the colleagues end to end experience - a passion for experimentation and continuous improvement
- Ensure full visibility of the backlog, work in progress, flow and output of the work, escalating blockers and managing dependencies
- Regularly evaluate the effectiveness of learning to track their performance against desired outcomes, and deploy a continuous improvement culture
- Stay updated on industry trends, best practices, and emerging technologies within learning and actively share knowledge internally and externally
- Support the Group's Diversity, Equity & Inclusion Specialist in identifying and implementing related initiatives to create a truly inclusive and equitable work environment - ensuring best in class design is accessible, inclusive and measurable
- Ensure that you and your team fully understand and comply with the organisation's Risk Management Policies and Data Governance Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you treat data as an important corporate asset which must be protected and managed
Experience Requirements
- Experience of design leadership to inspire, guide and elevate a team of technical learning designers
- Creative, insight led with strong technical aptitude who is passionate about transforming how learning is designed and delivered, championing new tools and approaches
- Proven experience of people leadership and/or mentoring others grow in their design skills and careers
- Significant experience in developing design and/or advanced understanding to support others in use of e-learning through Articulate, Adobe, Figma, Vyond or equivalent tools and Gen AI and automation tools
- Understanding to support others and/or experience with SCORM, xAPI, HTML/CSS within an LMS
- Experience in leading UX/ UI principles including areas like web design and accessibility standards
- Understanding to support others and/or experience in motion graphics, Photoshop, InDesign, XD, and Illustrator
- Extensive experience in Learning Experience Design and instructional design
- Evidence of using a range of insight sources to deliver learning outcomes and impacting learning engagement
Knowledge Requirements
- Robust knowledge of User Testing practices
- Specialist knowledge in learning & development best practices and industry trends
- Robust knowledge industry tools, systems and methods to sustain a skills based organisation
- Robust knowledge of agile learning practices
Skill and Competency Requirements
- Exceptional communication skills are essential (verbal and written), with the ability to effectively convey complex concepts to diverse audiences
- Excellent design thinking and systems thinking capability
- Demonstrated agile project management skills are essential, including the ability to prioritise and manage multiple initiatives simultaneously
- Demonstrated skills to analyse complex problems and deliver insightful, practical, and sustainable solutions
- Resilience and tenacity to lead through ambiguity and change with impact
- People leadership skills to develop and sustain a high performing team
- Advanced skills in PowerPoint
- Intermediate skills in the use of Microsoft Excel and Word is essential
Required Qualifications/Certifications
- GSCE/GCE qualifications in both maths and English are essential
- Degree, qualification or equivalent professional development in design or customer experience are essential.
This Job Description defines the role as it exists now. It is not meant to represent an exclusive description of the job holder's responsibilities as these may vary from time to time in line with the needs of the business. As such, Job Descriptions should be subject to regular review and updates as necessary. This template was last updated on 8/4/20.
We understand your career and how you progress is as unique as your individual personality. We've created a culture and an environment that encourages personal growth and offers our people opportunities to learn and succeed. Whether you're in the early stages of your career or already have an established profession, we're constantly seeking to hire talented individuals who want to make a difference and grow with us. We're a connected company working together to create a business in which we can all take pride and prosper.
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