To P rovide first-line support for our global ERP systems, currently Microsoft Dynamics AX 2012, transitioning to D365 Finance & Operations. This role will be responsible for troubleshooting, user support, system monitoring, and assisting with the transition to D365. The ideal candidate will have experience in ERP application support, working with business users across multiple regions, and ensuring smooth system operation in areas such as finance, procurement, inventory, projects, and manufacturing.
Directly Reports To
- IT Project Delivery Coordinator
Internal relationships
- ERP Users & D365 Project Team Members
Directly supervises
Main Responsibilities
Deliver first-line support for AX 2012 and D365 F&O across various regions, including the UK, US, Canada, Australia, the Middle East, and Qatar.
- Diagnose and resolve system issues promptly to support end-users effectively.
- Escalate more complex problems to second-line and third-line support required.
- Contribute to user training and documentation on common issues and best practices.
- Assist with ERP upgrades, patches, and system testing during the D365 implementation.
- Collaborate with finance, procurement, inventory, and project teams to maintain efficient ERP processes.
- Monitor system performance and report critical issues proactively.
- Work in concert with IT and business teams to promote process improvements.
Individual Quality and Safety Responsibilities
- To comply with STATS and Client quality, safety and environmental management systems and procedures at all times.
- Ensure all accidents / incidents / near misses / hazards are immediately reported and relevant paperwork is complete.
Internal Training Requirements
- Environmental Awareness
- STATS Internal Courses - Basic Level
- Experience supporting Microsoft Dynamics AX2012 or D365 F&O (essential)
- Upgrading of finance, procurement, inventory, or manufacturing within an ERP system.
- Strong troubleshooting skills and ability to document and resolve support tickets
- Ability to communicate technical issues to non-technical users
- Experience with SQL, Power BI, or SSRS
Qualifications
- Degree in information systems, business management or other relevant discipline preferable.
- SQL and Microsoft SSRS.
- Experience in supporting Tier 1 ERP system (e.g. SAP, Oracle, AX)
Personal Qualities
- Strong knowledge of system and software quality assurance best practices and methodologies.
- Strong customer-service orientation.
- Excellent written, oral, and interpersonal communication skills.
- Ability to communicate ideas in both technical and user-friendly language.
- Ability to conduct research into application issues and products.
- Highly self-motivated and directed, with keen attention to detail.
- Able to prioritise and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Knowledge of applicable data privacy practices and laws.
Terms of purchase
STATS is an equal opportunity employer, committed to creating an inclusive and diverse environment for all employees, allowing us to deliver our company objectives together.
Applicants are encouraged to apply even if they do not meet all of the listed qualifications or experience. We recognise that relevant experience and potential can take many forms, and we value a diversity of backgrounds and perspectives. If you are enthusiastic about the role and believe you could contribute meaningfully, we welcome your application.
Where STATS Group Terms of Sale are referenced from and including the 10th July 2025: Download PDF
Where STATS Group Terms of Sale are referenced prior to the 10th July 2025: Download PDF
For Purchase Orders issued from and including the 10th July 2025: Download PDF
For Purchase Orders issued prior to the 10th July 2025: Download PDF