Service Designer

Service Designer - DV cleared or Enhanced SC cleared

Work with the Service Design Lead to direct design work for major Programme work
Mentor and provide direction to the Service Designers and Junior Service Designers within the Service Design Team and the Service Acceptance Analyst within the Service Transition Team
Ensure the programme design work follows a clear, simple approach that achieves the value that Users desire
Concisely document Design decisions and any associated risks
Enable a consistent and productive dialogue between Users, Project Management, Service Delivery & Service Operations, at all levels
Actively champion ITIL 4 and Agile methodologies including Continual Service Improvement
Work collaboratively with the Service Transition Team to ensure Services are transitioned effectively

Experience
Essentials
Experience of designing Services to meet user needs
Have a good understanding of Service Design methods and practice
Experience of using data and user feedback to design and improve Services
Experience of turning designs into functioning Services
A design practitioner with knowledge of other linked disciplines such as user research, user experience & interaction design
Experience of mentoring and guiding colleagues
Experience of working within an agile environment
Knowledge and experience of ITIL 4
Knowledge and experience of Agile
Knowledge and experience of Prince and/or other Project Methodologies/frameworks
A good understanding of IT hardware layers and typical deployment models
Have the ability to prioritise, execute tasks and make sound decisions in a busy pressured environment
A high level of written and verbal communication skills

Desirables
Experience of designing Services to meet user needs, within the Public Sector and/or within the Criminal Justice System
Experience of managing and leading teams
ITIL v4/3-4 Conversion certified
Experience within a secure police, or public sector environment
Security vetting at SC(En) with the understanding that you may have to undergo DV level

Service Designer - DV cleared or Enhanced SC cleared

At Investigo, we make recruitment feel easy.
Let's keep this simple. We're all about your success, as your success is our business. We are part of The IN Group, a collection of six award-winning specialist brands that supply the globe with end-to-end talent solutions. With recruitment at the core of our business, we've been connecting people since 2003.

Data & Privacy
By applying, you consent to Investigo collecting and processing your data for the purpose of recruitment and placement, in accordance with applicable data protection laws. For more information, please refer to our Privacy Notice on our website