Applications Engineer ALPHACAM (f/m/d), Services

As an Applications Engineer, you will play a key role in supporting and enabling our customers to successfully adopt and use ALPHACAM software in their day-to-day manufacturing operations. This is a field-based, customer-facing role combining software installation, technical support, consulting, and training. You will work closely with customers to integrate ALPHACAM into their production environments, help resolve technical challenges, and ensure a high level of customer satisfaction throughout the after-sales lifecycle.

• Install, configure, and integrate ALPHACAM software into customer production environments
• Provide technical support via Helpdesk, E-Support, and Support Portal, diagnosing and resolving software-related issues
• Deliver onsite and online training sessions for customers, end users, and internal teams
• Consult with customers on best practices, workflows, and optimization of ALPHACAM usage
• Build strong customer relationships, follow up on resolved cases, and contribute to continuous service improvement

• Min. 3 years of hands on experience in a manufacturing, shop floor, or technical support environment
• Practical understanding of CNC machinery, manufacturing processes, or CAD/CAM principles
• Strong problem solving and troubleshooting skills with high attention to detail
• Customer focused mindset with excellent communication skills in English
• Willingness to travel frequently (up to approximately 70%) within the UK and Ireland, including overnight stays

• Remote working combined with a varied and dynamic field based role
• Comprehensive onboarding, including product training, classroom training, CRM training, and mentoring support
• Company car or car allowance, with travel and accommodation covered
• Opportunities for professional growth and career development within Production Software
• The chance to join a global technology leader at an exciting time of growth

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Information at a Glance Division: Production Software Job Title: Applications Engineer ALPHACAM (f/m/d) Job Function: Service Application Job Location (Short): Telford, GBR, TF7 4PL
Workplace Type: Hybrid Workplace Details: TBC Req ID: 2521 Apply now

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous - ensuring a scalable, sustainable future. Hexagon's Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.