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Deloitte
Manager, Technical Lead, ServiceNow
Deloitte
Location: Bristol, Edinburgh, Glasgow, London, Manchester Connect to your Industry At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients. As a Senior Manager in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skillset working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building the business across our industries and our consulting network. Discover more about our ServiceNow capability at Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In the Solution Architect role, you will partner with our clients to define impactful solutions and driving valued outcomes. The role is suited for those individuals with a strategic mindset, deep technical experience in ServiceNow, and a developed ability to communicate with our clients in order to design and deliver effective solutions. Features of your role include: Solution Delivery You will play a critical role across client delivery, working alongside solution architects providing technical expertise to identify, design and deliver ServiceNow solutions that support our clients' objectives Design targeted solutions in response to technical requirements across multiple ServiceNow modules, able to consider the implication of proposed solutions across operationality, maintainability, and user experience Cultivate and manage client relationships at a peer-to-peer level, building trust and collaborative working styles Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner Collaborate with business stakeholders to gather and analyse business requirements and translate those into ServiceNow solutions Lead solution design sessions and workshops with clear agendas and goals Uphold adherence to architecture and governance standards, to delivery robust, adaptable, and scalable solutions in accordance with ServiceNow best practice Develop high quality design and facilitation material/artefacts such as High-level architectures, low-level architecture, and workshop presentation material Deliver as part of a team responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction Work with Business Analysts and Developers to deliver technical solutions in alignment to submitted requirements Demonstrate awareness of team management, specifically across an agile process and its ceremonies Able to manage workload of development teams based on individual members forecast capacity Accelerate our Business Development You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base. Support in the development of proposals, supporting the creation of conceptual designs and identifying the right fit approach and solution for prospective clients Present in oral sales phases and credentialise Deloittes expertise Able to lead a team to create Demos, proof of concepts to support in the sales cycle Foster the growth of our people As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways: Provide guidance and support to team members across within program delivery and our op unit Mentor and coach team members to help them develop their skills and advance their careers. Able to play a key role in our ServiceNow business and its architectural practice to develop and grow our ServiceNow capability Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform. Understand and contribute to the firm's commitment to creating a more inclusive environment. Develop eminence and collaborate with wider Enterprise Architectural communities Connect to your skills and professional experience We are looking for individuals who are confident, experienced and team orientated; bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients. Essential experience Comprehensive experience in the ServiceNow technical ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM Proven track record working in ServiceNow programmes of work for large enterprises Experience with working on ServiceNow integrations using ServiceNow including REST/SOAP and ServiceNows product suite (Integration Hub, Workflow Data Fabric) Demonstrated ability to work in a fast paced, challenging, and varied environment Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types Demonstrate critical thinking and problem solving and is able to work without clear instruction Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients Advanced understanding of ServiceNow development practices and proficient in all phases of the software development lifecycle. Experience in delivery using Agile delivery methodologies. Certified ServiceNow System Administrator and Application Developer. Certified ServiceNow Implementation (CIS) in 2 or more applications. Familiarity with CSDM 5.0 Desirable experience Not essential but preferred experience, skills, and certifications: Certified ServiceNow CMA and/or CTA or equivalent Familiarity with Discovery and Service Mapping approaches Familiarity with GenAI/Agentic AI/NowAssist Certified in Prince2 and/or Agile disciplines or equivalent Certified in ITIL v3/4 Foundation or equivalent or higher certifications. Demonstrates thought leadership across one or more of our sectors industries. Life Science & Health care (HCLS), Consumer Energy, Resource and Industrial (ER&I) industries Technology, Media, and Telecommunications Financial Services Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships) . click apply for full job details
05/02/2026
Full time
Location: Bristol, Edinburgh, Glasgow, London, Manchester Connect to your Industry At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients. As a Senior Manager in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skillset working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building the business across our industries and our consulting network. Discover more about our ServiceNow capability at Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In the Solution Architect role, you will partner with our clients to define impactful solutions and driving valued outcomes. The role is suited for those individuals with a strategic mindset, deep technical experience in ServiceNow, and a developed ability to communicate with our clients in order to design and deliver effective solutions. Features of your role include: Solution Delivery You will play a critical role across client delivery, working alongside solution architects providing technical expertise to identify, design and deliver ServiceNow solutions that support our clients' objectives Design targeted solutions in response to technical requirements across multiple ServiceNow modules, able to consider the implication of proposed solutions across operationality, maintainability, and user experience Cultivate and manage client relationships at a peer-to-peer level, building trust and collaborative working styles Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner Collaborate with business stakeholders to gather and analyse business requirements and translate those into ServiceNow solutions Lead solution design sessions and workshops with clear agendas and goals Uphold adherence to architecture and governance standards, to delivery robust, adaptable, and scalable solutions in accordance with ServiceNow best practice Develop high quality design and facilitation material/artefacts such as High-level architectures, low-level architecture, and workshop presentation material Deliver as part of a team responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction Work with Business Analysts and Developers to deliver technical solutions in alignment to submitted requirements Demonstrate awareness of team management, specifically across an agile process and its ceremonies Able to manage workload of development teams based on individual members forecast capacity Accelerate our Business Development You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base. Support in the development of proposals, supporting the creation of conceptual designs and identifying the right fit approach and solution for prospective clients Present in oral sales phases and credentialise Deloittes expertise Able to lead a team to create Demos, proof of concepts to support in the sales cycle Foster the growth of our people As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways: Provide guidance and support to team members across within program delivery and our op unit Mentor and coach team members to help them develop their skills and advance their careers. Able to play a key role in our ServiceNow business and its architectural practice to develop and grow our ServiceNow capability Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform. Understand and contribute to the firm's commitment to creating a more inclusive environment. Develop eminence and collaborate with wider Enterprise Architectural communities Connect to your skills and professional experience We are looking for individuals who are confident, experienced and team orientated; bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients. Essential experience Comprehensive experience in the ServiceNow technical ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM Proven track record working in ServiceNow programmes of work for large enterprises Experience with working on ServiceNow integrations using ServiceNow including REST/SOAP and ServiceNows product suite (Integration Hub, Workflow Data Fabric) Demonstrated ability to work in a fast paced, challenging, and varied environment Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types Demonstrate critical thinking and problem solving and is able to work without clear instruction Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients Advanced understanding of ServiceNow development practices and proficient in all phases of the software development lifecycle. Experience in delivery using Agile delivery methodologies. Certified ServiceNow System Administrator and Application Developer. Certified ServiceNow Implementation (CIS) in 2 or more applications. Familiarity with CSDM 5.0 Desirable experience Not essential but preferred experience, skills, and certifications: Certified ServiceNow CMA and/or CTA or equivalent Familiarity with Discovery and Service Mapping approaches Familiarity with GenAI/Agentic AI/NowAssist Certified in Prince2 and/or Agile disciplines or equivalent Certified in ITIL v3/4 Foundation or equivalent or higher certifications. Demonstrates thought leadership across one or more of our sectors industries. Life Science & Health care (HCLS), Consumer Energy, Resource and Industrial (ER&I) industries Technology, Media, and Telecommunications Financial Services Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships) . click apply for full job details
Deloitte
Senior Manager, ServiceNow Solution Architect, Technology & Transformation
Deloitte
Location: Belfast, Bristol, Edinburgh, Glasgow, London, Manchester Connect to your Industry At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients. As a Senior Manager in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skillset working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building the business across our industries and our consulting network. Discover more about our ServiceNow capability at Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In the Solution Architect role, you will partner with our clients to define impactful solutions and driving valued outcomes. The role is suited for those individuals with a strategic mindset, deep technical experience in ServiceNow, and a developed ability to communicate with our clients in order to design and deliver effective solutions. Features of your role include: Solution Delivery You will play a critical role across client delivery, providing Architectural expertise to identify, design and deliver ServiceNow solutions that support our clients' objectives Design and architect end to end solutions across multiple ServiceNow modules, able to consider the implication of proposed solutions across operationality, maintainability, and user experience Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner Engage and participate with client stakeholders from early phases of the program including vision, goal, and objective setting and apply outputs to inform solution design Collaborate with business stakeholders to gather and analyse business requirements and translate those into ServiceNow solutions Define and lead solution design sessions and workshops with clear agendas and goals Uphold and drive adherence to architecture and governance standards, to delivery robust, adaptable, and scalable solutions in accordance with ServiceNow best practice Work with program peers and stakeholders to identify and address implications of target solution architecture including considerations across operationality, maintainability, user experience and business change Lead, motivate and collaborate with team members across multiple workstreams and geographies including program leadership, Business analysts, developers, and testing peers Develop high quality design and facilitation material/artefacts such as High-level architectures, low-level architecture, and workshop presentation material Deliver as part of a team responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction Accelerate our Business Development You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base. Support in the development of proposals, supporting the creation of conceptual designs and identifying the right fit approach and solution for prospective clients Present in oral sales phases and credentialise Deloittes expertise Able to lead a team to create Demos, proof of concepts to support in the sales cycle Foster the growth of our people As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways: Provide guidance and support to team members across within program delivery and our op unit Mentor and coach team members to help them develop their skills and advance their careers. Able to play a key role in our ServiceNow business and its architectural practice to develop and grow our ServiceNow capability Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform. Understand and contribute to the firm's commitment to creating a more inclusive environment. Develop eminence and collaborate with wider Enterprise Architectural communities Connect to your skills and professional experience We are looking for individuals who are confident, experienced and team orientated; bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients. Essential experience Depending on target grade, proven expirience in working in the Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM Proven track record working in ServiceNow programmes of work for large enterprises including strong digital transformation experience for tier one clients across multiple industries. Experience with working on ServiceNow integrations using ServiceNow including REST/SOAP and ServiceNows product suite (Integration Hub, Workflow Data Fabric) Demonstrated ability to work in a fast paced, challenging, and varied environment Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity. Understanding of Enterprise service management and how ServiceNow plays a fundamental technology enabler Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types Demonstrate critical thinking and problem solving and is able to work without clear instruction Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients Advanced understanding of ServiceNow development practices and proficient in all phases of the software development lifecycle. Commercial awareness to manage effective client, supplier, and partner relationships. Experience in delivery using Agile delivery methodologies. Certified ServiceNow System Administrator and Application Developer. Certified ServiceNow Implementation (CIS) in 2 or more applications. Familiarity with CSDM 5.0 You must have the possession of security clearance, or ability to receive security clearance Desirable experience Not essential but preferred experience, skills, and certifications: Certified ServiceNow CMA and/or CTA Familiarity with Discovery and Service Mapping approaches Familiarity with GenAI/Agentic AI/NowAssist Certified in Prince2 and/or Agile disciplines Certified in ITIL v3/4 Foundation or higher certifications. Demonstrates thought leadership across one or more of our sectors industries. Life Science & Health care (HCLS), Consumer Energy, Resource and Industrial (ER&I) industries Technology, Media, and Telecommunications Financial Services Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together . click apply for full job details
05/02/2026
Full time
Location: Belfast, Bristol, Edinburgh, Glasgow, London, Manchester Connect to your Industry At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients. As a Senior Manager in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skillset working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building the business across our industries and our consulting network. Discover more about our ServiceNow capability at Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity In the Solution Architect role, you will partner with our clients to define impactful solutions and driving valued outcomes. The role is suited for those individuals with a strategic mindset, deep technical experience in ServiceNow, and a developed ability to communicate with our clients in order to design and deliver effective solutions. Features of your role include: Solution Delivery You will play a critical role across client delivery, providing Architectural expertise to identify, design and deliver ServiceNow solutions that support our clients' objectives Design and architect end to end solutions across multiple ServiceNow modules, able to consider the implication of proposed solutions across operationality, maintainability, and user experience Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner Engage and participate with client stakeholders from early phases of the program including vision, goal, and objective setting and apply outputs to inform solution design Collaborate with business stakeholders to gather and analyse business requirements and translate those into ServiceNow solutions Define and lead solution design sessions and workshops with clear agendas and goals Uphold and drive adherence to architecture and governance standards, to delivery robust, adaptable, and scalable solutions in accordance with ServiceNow best practice Work with program peers and stakeholders to identify and address implications of target solution architecture including considerations across operationality, maintainability, user experience and business change Lead, motivate and collaborate with team members across multiple workstreams and geographies including program leadership, Business analysts, developers, and testing peers Develop high quality design and facilitation material/artefacts such as High-level architectures, low-level architecture, and workshop presentation material Deliver as part of a team responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction Accelerate our Business Development You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base. Support in the development of proposals, supporting the creation of conceptual designs and identifying the right fit approach and solution for prospective clients Present in oral sales phases and credentialise Deloittes expertise Able to lead a team to create Demos, proof of concepts to support in the sales cycle Foster the growth of our people As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways: Provide guidance and support to team members across within program delivery and our op unit Mentor and coach team members to help them develop their skills and advance their careers. Able to play a key role in our ServiceNow business and its architectural practice to develop and grow our ServiceNow capability Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform. Understand and contribute to the firm's commitment to creating a more inclusive environment. Develop eminence and collaborate with wider Enterprise Architectural communities Connect to your skills and professional experience We are looking for individuals who are confident, experienced and team orientated; bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients. Essential experience Depending on target grade, proven expirience in working in the Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM Proven track record working in ServiceNow programmes of work for large enterprises including strong digital transformation experience for tier one clients across multiple industries. Experience with working on ServiceNow integrations using ServiceNow including REST/SOAP and ServiceNows product suite (Integration Hub, Workflow Data Fabric) Demonstrated ability to work in a fast paced, challenging, and varied environment Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity. Understanding of Enterprise service management and how ServiceNow plays a fundamental technology enabler Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types Demonstrate critical thinking and problem solving and is able to work without clear instruction Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients Advanced understanding of ServiceNow development practices and proficient in all phases of the software development lifecycle. Commercial awareness to manage effective client, supplier, and partner relationships. Experience in delivery using Agile delivery methodologies. Certified ServiceNow System Administrator and Application Developer. Certified ServiceNow Implementation (CIS) in 2 or more applications. Familiarity with CSDM 5.0 You must have the possession of security clearance, or ability to receive security clearance Desirable experience Not essential but preferred experience, skills, and certifications: Certified ServiceNow CMA and/or CTA Familiarity with Discovery and Service Mapping approaches Familiarity with GenAI/Agentic AI/NowAssist Certified in Prince2 and/or Agile disciplines Certified in ITIL v3/4 Foundation or higher certifications. Demonstrates thought leadership across one or more of our sectors industries. Life Science & Health care (HCLS), Consumer Energy, Resource and Industrial (ER&I) industries Technology, Media, and Telecommunications Financial Services Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together . click apply for full job details
Veolia
ServiceNow Development Manager
Veolia City, London
ServiceNow Development Manager Salary: up to 83,500 per annum plus 20% bonus, Car or Car allowance and other Veolia benefits Grade: 6.1 Location: Remote with an element of Travel (UK, London EU) When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our enhanced company pension scheme Private Medical Insurance Company car or allowance 6,600 Per annum Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household What you'll be doing: Ensuring that the Veolia Group ServiceNow platform is stable, secure,up to date, compliant, fit for purpose and fit for use. Act as an exemplar to ensure that all development, coding, and configuration activities meet with the highest standards, best practice, ServiceNow guidance and DSM internal policies and processes. Ensure projects align with strategic goals, are delivered on time and to the highest standards of quality, and promote best practices for continuous improvement of the platform. Matrix responsibility for a team of 6-12 ServiceNow developers, administrators, and technical analysts. Understanding and translating business requirements into technical solutions Ensuring platform availability and performance meets SLA commitments Driving platform evolution through guidance, training and change management support Measuring and reporting on platform performance and compliance (technical and licence) What we're looking for: Essential: Bachelor's degree or equivalent in Computer Science, Information Technology, or related field 5+ years ServiceNow development experience with CSA or CAD certifications 3+ years people management experience in technical environments Expert knowledge of ServiceNow modules (ITSM, ITOM, HRSD, CSM) Strong experience with JavaScript, REST/SOAP APIs, and system integrations Proven track record of delivering complex ServiceNow implementations Excellent communication and stakeholder management skills Experience with SAFe/Agile/Scrum methodologies ServiceNow Development Manager ITIL Foundation certification Desirable: Master's degree in relevant field ServiceNow CIS certifications in multiple areas Experience with ServiceNow Performance Analytics and Predictive Intelligence Knowledge of cloud platforms (AWS, Azure, GCP) Project Management certification (PMP, Prince2) Familiarity with DevOps practices and CI/CD pipelines Previous consulting or vendor management experience What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
03/02/2026
Full time
ServiceNow Development Manager Salary: up to 83,500 per annum plus 20% bonus, Car or Car allowance and other Veolia benefits Grade: 6.1 Location: Remote with an element of Travel (UK, London EU) When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our enhanced company pension scheme Private Medical Insurance Company car or allowance 6,600 Per annum Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household What you'll be doing: Ensuring that the Veolia Group ServiceNow platform is stable, secure,up to date, compliant, fit for purpose and fit for use. Act as an exemplar to ensure that all development, coding, and configuration activities meet with the highest standards, best practice, ServiceNow guidance and DSM internal policies and processes. Ensure projects align with strategic goals, are delivered on time and to the highest standards of quality, and promote best practices for continuous improvement of the platform. Matrix responsibility for a team of 6-12 ServiceNow developers, administrators, and technical analysts. Understanding and translating business requirements into technical solutions Ensuring platform availability and performance meets SLA commitments Driving platform evolution through guidance, training and change management support Measuring and reporting on platform performance and compliance (technical and licence) What we're looking for: Essential: Bachelor's degree or equivalent in Computer Science, Information Technology, or related field 5+ years ServiceNow development experience with CSA or CAD certifications 3+ years people management experience in technical environments Expert knowledge of ServiceNow modules (ITSM, ITOM, HRSD, CSM) Strong experience with JavaScript, REST/SOAP APIs, and system integrations Proven track record of delivering complex ServiceNow implementations Excellent communication and stakeholder management skills Experience with SAFe/Agile/Scrum methodologies ServiceNow Development Manager ITIL Foundation certification Desirable: Master's degree in relevant field ServiceNow CIS certifications in multiple areas Experience with ServiceNow Performance Analytics and Predictive Intelligence Knowledge of cloud platforms (AWS, Azure, GCP) Project Management certification (PMP, Prince2) Familiarity with DevOps practices and CI/CD pipelines Previous consulting or vendor management experience What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Citi Developer Concierge - Application Support Technical Specialist - Assistant Vice President
Citigroup Inc.
Overview Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients' best interests. Our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do, from keeping the bank safe, managing global resources, and providing the technical tools our workers need to succeed to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together. What We Will Do Primary duties: Set up and configure bare metal / virtualized / cloud infrastructure for business applications Help development teams on-board to modern CI/CD pipelines Improve high availability, resilience, observability, maintainability and security of applications with industry standard and/or bank's internal solutions Automating application releases, deployment, configuration and other aspects of software development lifecycle Enabling connectivity between various components in distributed networks Help migrating and upgrading systems to newer infrastructure Secondary duties: We will champion a set of practical solutions for Information Security We will act as a gatekeeper for remediation requests from IS teams - and ensure: the accuracy of tracking, the timely closure of false positives, pushing back against the unnecessary proliferation of CAPs We will make sure that Checkmarx issues and Blackduck issues are appropriately prioritised according to the actual risk presented to the firm, and do not jump the queue We will help developers to onboard to lightweight, effective security tooling both pre-commit and in the CI pipeline We will ensure that response times and reliability for security systems and data are of an acceptable standard We will smooth infrastructure processes We will take care of Firewall requests and make sure that they are managed in a predictable fashion We will be ready to work with Unix and Wintel SAs, DBAs and other infrastructure teams to implement individual requests, and to improve the quality of service overall We will establish SLAs with infrastructure teams, and ensure that they are tracked We will challenge processes that make developers unproductive without compromising security - for example restricted access to UAT, awkward workflow and multiple requests for powerbroker in production We will make it easier to order servers, and easier to go to cloud We will drive improvements in tooling We will help our colleagues in CTI, developer tools and GIDA to improve and automate their own internal processes We will participate in automation of painful manual processes (for example, raising WAIS tickets) We will monitor the uptime of key services such as Bitbucket, Artifactory, JIRA, Confluence, uDeploy, and we will be empowered to drive improvements We will help our partners in CTI to provide performant tools including but not limited to: Confluence, ServiceNow, JIRA, Artifactory, Bitbucket We will take care of safe, consistent onboarding to Citi approved identity management solutions, and teach developers how to work with these systems We will automate; we will drive consistently for APIs over processes. Qualifications Relevant experience in a developer role Unix/Linux skills at a system admin level Strong knowledge in computer networks and hands-on experience with their troubleshooting Proficiency in scripting (e.g. bash/perl/python/powershell) Some experience with Java build tools (Gradle/Maven preferred) and databases - (Oracle/PostgreSQL preferred) Experience with CI/CD tools and pipelines (Jenkins/TeamCity/Artifactory) Understanding of distributed systems architecture, microservices, virtualization techniques Good command of English - both written and spoken You should not be afraid to get your hands dirty to tackle hard issues Ability to plan and organize workload Ability to work independently, multi-task, and take ownership of various parts of a project or initiative Would be a great plus if you know: Basics of ITIL practices (change/incident management) Messaging middleware (Tibco, Solace, Kafka) Any programming language (Java, Python, Go etc) Education Bachelor's degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
03/02/2026
Full time
Overview Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients' best interests. Our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do, from keeping the bank safe, managing global resources, and providing the technical tools our workers need to succeed to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together. What We Will Do Primary duties: Set up and configure bare metal / virtualized / cloud infrastructure for business applications Help development teams on-board to modern CI/CD pipelines Improve high availability, resilience, observability, maintainability and security of applications with industry standard and/or bank's internal solutions Automating application releases, deployment, configuration and other aspects of software development lifecycle Enabling connectivity between various components in distributed networks Help migrating and upgrading systems to newer infrastructure Secondary duties: We will champion a set of practical solutions for Information Security We will act as a gatekeeper for remediation requests from IS teams - and ensure: the accuracy of tracking, the timely closure of false positives, pushing back against the unnecessary proliferation of CAPs We will make sure that Checkmarx issues and Blackduck issues are appropriately prioritised according to the actual risk presented to the firm, and do not jump the queue We will help developers to onboard to lightweight, effective security tooling both pre-commit and in the CI pipeline We will ensure that response times and reliability for security systems and data are of an acceptable standard We will smooth infrastructure processes We will take care of Firewall requests and make sure that they are managed in a predictable fashion We will be ready to work with Unix and Wintel SAs, DBAs and other infrastructure teams to implement individual requests, and to improve the quality of service overall We will establish SLAs with infrastructure teams, and ensure that they are tracked We will challenge processes that make developers unproductive without compromising security - for example restricted access to UAT, awkward workflow and multiple requests for powerbroker in production We will make it easier to order servers, and easier to go to cloud We will drive improvements in tooling We will help our colleagues in CTI, developer tools and GIDA to improve and automate their own internal processes We will participate in automation of painful manual processes (for example, raising WAIS tickets) We will monitor the uptime of key services such as Bitbucket, Artifactory, JIRA, Confluence, uDeploy, and we will be empowered to drive improvements We will help our partners in CTI to provide performant tools including but not limited to: Confluence, ServiceNow, JIRA, Artifactory, Bitbucket We will take care of safe, consistent onboarding to Citi approved identity management solutions, and teach developers how to work with these systems We will automate; we will drive consistently for APIs over processes. Qualifications Relevant experience in a developer role Unix/Linux skills at a system admin level Strong knowledge in computer networks and hands-on experience with their troubleshooting Proficiency in scripting (e.g. bash/perl/python/powershell) Some experience with Java build tools (Gradle/Maven preferred) and databases - (Oracle/PostgreSQL preferred) Experience with CI/CD tools and pipelines (Jenkins/TeamCity/Artifactory) Understanding of distributed systems architecture, microservices, virtualization techniques Good command of English - both written and spoken You should not be afraid to get your hands dirty to tackle hard issues Ability to plan and organize workload Ability to work independently, multi-task, and take ownership of various parts of a project or initiative Would be a great plus if you know: Basics of ITIL practices (change/incident management) Messaging middleware (Tibco, Solace, Kafka) Any programming language (Java, Python, Go etc) Education Bachelor's degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
Senior Manager, ServiceNow Transformation Architect
Deloitte LLP
Bristol, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 19-Nov-2025 Connect to your Industry At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients. As an Associate Director in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skillset working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building the business across our industries and our consulting network. Discover more about our ServiceNow capability here . Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity In the role you will lead from the front; Partnering with our clients to deliver impactful outcomes whilst simultaneously fostering the growth of your team. You will be responsible and accountable for the successful implementation of the ServiceNow platform on complex and large-scale engagements. Features of your role include: Developing new business opportunities and expanding the firm's client base. Use your experience to identify potential clients, develop proposals, and participate in business development activities. Build and maintain strong relationships with clients. Working closely in partnership with our clients to understand their aspirations, needs and provide solutions that meet their business objective and goals. Lead project teams, responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction. Manage the financials of the project ensuring that the project is profitable and that resources are allocated effectively. Apply standard delivery models and form relationships across the global Firm and Global Delivery Network to leverage the best in bread delivery models. Provide thought leadership and expertise in ServiceNow, staying up to date with industry trends and best practices, and sharing your knowledge with clients and team members. Provide guidance, support to team members, and ensure that everyone is working towards the same goal. Mentor and coach team members to help them develop their skills and advance their careers. They provide feedback and support to help team members achieve their goals. Drive our ServiceNow business and practice development activities relating to our growing ServiceNow capability. Understand and contribute to the firm's commitment to creating a more inclusive environment. Foster the growth of our people and business. As a leader within our ServiceNow business you will play an important role in developing our business, our culture, and our people in the following ways: Mentor and coach team members to help them develop their skills and advance their careers. They provide feedback and support to help team members achieve their goals. Lead our business and practice development activities relating to our growing ServiceNow capability. Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform. Understanding and contributing to the firm's commitment to creating a more inclusive culture. Accelerate our Business Development You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base. Lead in the development of proposals, providing Architectural insight and expertise to identity the right fit approach and solution for prospective clients. Help credentialise Deloittes expertise through supporting in Oral presentations. Create resource estimates and commercial approaches to support Business development. Follow Deloitte methodology and approaches. Build delivery time scales and project plans. Work with others as part of a wider response team. Understand offshore and onshore models to provide best solution for delivery and client outcomes. Connect to your skills and professional experience We are looking for individuals who are confident, experienced, and collaborative; bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients. Required experience Demonstrable experience leading complex, outcome focused, ServiceNow transformation programmes within our private sector industries, relating to ServiceNow, Enterprise service management and service operating models. Demonstrated ability to work in a fast paced, challenging, and varied environment. Proven experience in the implementation of ServiceNow applications including but not limited to ITSM, HRSD, iRM, ITOM, and CSM or equivalent. Demonstrate thought leadership in Energy, Resource and Industrial (ER&I) industries. Commercial awareness to manage effective client, supplier, and partner relationships. Understanding of the project sales cycle, including structuring a programme with appropriate resources and cost modelling. Understanding of Agile delivery methodologies. Understanding of the ServiceNow platform and its applications. Demonstrated ability to work in a fast paced, challenging, and varied environment. Enthusiasm and passion for the delivery of market leading solutions that make a difference and for building the business and reputation of the practice. Certified in Prince2 and/or Agile disciplines or equivalent. Certified in ITIL v3/4 Foundation or higher, or equivalent certifications. Certified ServiceNow System Administrator and Application Developer or equivalent. Certified ServiceNow Implementation or equivalent. Certified Technology Architect or Master Architect or equivalent. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals . click apply for full job details
03/02/2026
Full time
Bristol, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 19-Nov-2025 Connect to your Industry At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients. As an Associate Director in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skillset working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building the business across our industries and our consulting network. Discover more about our ServiceNow capability here . Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity In the role you will lead from the front; Partnering with our clients to deliver impactful outcomes whilst simultaneously fostering the growth of your team. You will be responsible and accountable for the successful implementation of the ServiceNow platform on complex and large-scale engagements. Features of your role include: Developing new business opportunities and expanding the firm's client base. Use your experience to identify potential clients, develop proposals, and participate in business development activities. Build and maintain strong relationships with clients. Working closely in partnership with our clients to understand their aspirations, needs and provide solutions that meet their business objective and goals. Lead project teams, responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction. Manage the financials of the project ensuring that the project is profitable and that resources are allocated effectively. Apply standard delivery models and form relationships across the global Firm and Global Delivery Network to leverage the best in bread delivery models. Provide thought leadership and expertise in ServiceNow, staying up to date with industry trends and best practices, and sharing your knowledge with clients and team members. Provide guidance, support to team members, and ensure that everyone is working towards the same goal. Mentor and coach team members to help them develop their skills and advance their careers. They provide feedback and support to help team members achieve their goals. Drive our ServiceNow business and practice development activities relating to our growing ServiceNow capability. Understand and contribute to the firm's commitment to creating a more inclusive environment. Foster the growth of our people and business. As a leader within our ServiceNow business you will play an important role in developing our business, our culture, and our people in the following ways: Mentor and coach team members to help them develop their skills and advance their careers. They provide feedback and support to help team members achieve their goals. Lead our business and practice development activities relating to our growing ServiceNow capability. Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform. Understanding and contributing to the firm's commitment to creating a more inclusive culture. Accelerate our Business Development You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base. Lead in the development of proposals, providing Architectural insight and expertise to identity the right fit approach and solution for prospective clients. Help credentialise Deloittes expertise through supporting in Oral presentations. Create resource estimates and commercial approaches to support Business development. Follow Deloitte methodology and approaches. Build delivery time scales and project plans. Work with others as part of a wider response team. Understand offshore and onshore models to provide best solution for delivery and client outcomes. Connect to your skills and professional experience We are looking for individuals who are confident, experienced, and collaborative; bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients. Required experience Demonstrable experience leading complex, outcome focused, ServiceNow transformation programmes within our private sector industries, relating to ServiceNow, Enterprise service management and service operating models. Demonstrated ability to work in a fast paced, challenging, and varied environment. Proven experience in the implementation of ServiceNow applications including but not limited to ITSM, HRSD, iRM, ITOM, and CSM or equivalent. Demonstrate thought leadership in Energy, Resource and Industrial (ER&I) industries. Commercial awareness to manage effective client, supplier, and partner relationships. Understanding of the project sales cycle, including structuring a programme with appropriate resources and cost modelling. Understanding of Agile delivery methodologies. Understanding of the ServiceNow platform and its applications. Demonstrated ability to work in a fast paced, challenging, and varied environment. Enthusiasm and passion for the delivery of market leading solutions that make a difference and for building the business and reputation of the practice. Certified in Prince2 and/or Agile disciplines or equivalent. Certified in ITIL v3/4 Foundation or higher, or equivalent certifications. Certified ServiceNow System Administrator and Application Developer or equivalent. Certified ServiceNow Implementation or equivalent. Certified Technology Architect or Master Architect or equivalent. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals . click apply for full job details
Capita
ServiceNow Lead Solution Architect
Capita
Help strengthen our Teams as our ServiceNow Lead Solution Architect. Home based/ fully remote role. Job title: ServiceNow Lead Solution Architect Job Description: This is a great chance to join us as our ServiceNow Lead Solution Architect, you'll be responsible for leading the design and development of innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. What we're looking for: Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices Enterprise Environment Experience: Experience working in large-scale enterprise environments with multiple integration points System Architecture and Design: Proficiency in designing and deploying scalable and robust architectures Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT ITIL Certification Proven track record of designing and delivering complex IT solutions that meet business needs. Excellent communication, presentation, and interpersonal skills. Ability to work collaboratively with stakeholders at all levels of the organisation. Strong leadership and mentoring skills. Ability to manage multiple projects simultaneously and meet deadlines. Informed about the technology market and trends. Ability to gain SC clearance Desired Skills/Experience ServiceNow Certified Master Architect (CMA) OR ServiceNow Certified Technical Architect (CTA) Project Management qualifications such as Prince2, PMP etc. Knowledge of project management methodologies (e.g., Agile, Scrum)The role will be providing technical leadership, to lead and support the team by coaching, mentoring and driving personal and professional development and ultimately creating a high performing and engaged team.From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience and in-depth knowledge and expertise in processes, tools, and frameworks to improve overall quality, efficiency, and experience of services being delivered. What You'll Be Doing: Collaborating with stakeholders to understand their requirements and translating them into solution designs. Providing technical guidance to the development team to ensure the quality and integrity of the final solution. Evaluating and recommending new technologies, platforms, and frameworks to improve solution design and delivery. Managing and mentoring a team of BAs, admins, solution architects and developers. Ensuring platform alignment with the business strategy. Creating and maintaining a detailed view of the existing architecture. Participating in process workshops. Working closely with enterprise architecture team and assisting in migrating configuration across instances. We'll support your growth by offering the opportunity to complete ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) training, helping you advance your expertise and career. 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more.Don't forget, you're part of a network of thousands of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you'll do next: . Choose 'Apply now' to fill out our short application and send us your CV.We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Location: Home-Based - GBR,Zjednoczone Królestwo Time Type: Zatrudnienie w pełnym wymiarze godzin Contract Type: Stały Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes - for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business - in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
03/02/2026
Full time
Help strengthen our Teams as our ServiceNow Lead Solution Architect. Home based/ fully remote role. Job title: ServiceNow Lead Solution Architect Job Description: This is a great chance to join us as our ServiceNow Lead Solution Architect, you'll be responsible for leading the design and development of innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. What we're looking for: Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices Enterprise Environment Experience: Experience working in large-scale enterprise environments with multiple integration points System Architecture and Design: Proficiency in designing and deploying scalable and robust architectures Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT ITIL Certification Proven track record of designing and delivering complex IT solutions that meet business needs. Excellent communication, presentation, and interpersonal skills. Ability to work collaboratively with stakeholders at all levels of the organisation. Strong leadership and mentoring skills. Ability to manage multiple projects simultaneously and meet deadlines. Informed about the technology market and trends. Ability to gain SC clearance Desired Skills/Experience ServiceNow Certified Master Architect (CMA) OR ServiceNow Certified Technical Architect (CTA) Project Management qualifications such as Prince2, PMP etc. Knowledge of project management methodologies (e.g., Agile, Scrum)The role will be providing technical leadership, to lead and support the team by coaching, mentoring and driving personal and professional development and ultimately creating a high performing and engaged team.From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience and in-depth knowledge and expertise in processes, tools, and frameworks to improve overall quality, efficiency, and experience of services being delivered. What You'll Be Doing: Collaborating with stakeholders to understand their requirements and translating them into solution designs. Providing technical guidance to the development team to ensure the quality and integrity of the final solution. Evaluating and recommending new technologies, platforms, and frameworks to improve solution design and delivery. Managing and mentoring a team of BAs, admins, solution architects and developers. Ensuring platform alignment with the business strategy. Creating and maintaining a detailed view of the existing architecture. Participating in process workshops. Working closely with enterprise architecture team and assisting in migrating configuration across instances. We'll support your growth by offering the opportunity to complete ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) training, helping you advance your expertise and career. 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more.Don't forget, you're part of a network of thousands of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you'll do next: . Choose 'Apply now' to fill out our short application and send us your CV.We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. Location: Home-Based - GBR,Zjednoczone Królestwo Time Type: Zatrudnienie w pełnym wymiarze godzin Contract Type: Stały Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes - for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business - in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
Senior ServiceNow Developer / Architect
IBM Computing
Introduction A career in IBM Consulting is rooted by long term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio. As an IBM Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders. Your role and responsibilities Defining and detailing the scope of technical requirements into solution architecture and ability to drive an independent project from an architectural standpoint. Understands client's business challenges and offering solution to address business needs. Recommend experience in designing workflows to implement business processes. Being familiar with executing system and user acceptance testing, user adoption, managing change and training methods. Provides advisory to clients on their ServiceNow roadmap Actively participate in understanding customer problems. Required technical and professional expertise Extensive ServiceNow development experience Experience in implementing ServiceNow processes and strong development experience in ServiceNow Platform features. Extensive experiences in deploying ServiceNow ITOM, ITSM, IRM or HRSD aligned with ServiceNow best practices. Perform Technical Leadership role to delivery team on ServiceNow expertise across ServiceNow suite of portfolio solutions. Experience coordinating with other process and integration owners Fluent and written English Preferred technical and professional experience Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision. Manage technical governance, and a delivery operating model and success in driving complex issues through analysis and resolution. Large program experience leading end to end architecture and design Experience helping customers deploy and see the value of the products they have purchased. IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
03/02/2026
Full time
Introduction A career in IBM Consulting is rooted by long term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio. As an IBM Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders. Your role and responsibilities Defining and detailing the scope of technical requirements into solution architecture and ability to drive an independent project from an architectural standpoint. Understands client's business challenges and offering solution to address business needs. Recommend experience in designing workflows to implement business processes. Being familiar with executing system and user acceptance testing, user adoption, managing change and training methods. Provides advisory to clients on their ServiceNow roadmap Actively participate in understanding customer problems. Required technical and professional expertise Extensive ServiceNow development experience Experience in implementing ServiceNow processes and strong development experience in ServiceNow Platform features. Extensive experiences in deploying ServiceNow ITOM, ITSM, IRM or HRSD aligned with ServiceNow best practices. Perform Technical Leadership role to delivery team on ServiceNow expertise across ServiceNow suite of portfolio solutions. Experience coordinating with other process and integration owners Fluent and written English Preferred technical and professional experience Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision. Manage technical governance, and a delivery operating model and success in driving complex issues through analysis and resolution. Large program experience leading end to end architecture and design Experience helping customers deploy and see the value of the products they have purchased. IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
ServiceNow Technical Delivery Consultant
Computacenter AG & Co. oHG Hatfield, Hertfordshire
Select how often (in days) to receive an alert: ServiceNow Technical Delivery Consultant Location: UK - Hatfield Job-ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers. While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are met. Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Identify own development needs in line with business objectives. Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach and adherence to design coding and standards. Act as a role model for colleagues with regards to technical and behavioural competencies. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events or other security risks to the organisation. What you'll need Strong understanding of ServiceNow best practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and methodical in delivery. Take full ownership of technical and business issues. Additional information Country: UK Hours: 37.5 Role Type: Permanent About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
03/02/2026
Full time
Select how often (in days) to receive an alert: ServiceNow Technical Delivery Consultant Location: UK - Hatfield Job-ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers. While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are met. Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Identify own development needs in line with business objectives. Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach and adherence to design coding and standards. Act as a role model for colleagues with regards to technical and behavioural competencies. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events or other security risks to the organisation. What you'll need Strong understanding of ServiceNow best practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and methodical in delivery. Take full ownership of technical and business issues. Additional information Country: UK Hours: 37.5 Role Type: Permanent About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
(Senior) ServiceNow Developer
Berenberg
For our Innovation & Technology department in London we are looking to hire a: (Senior) ServiceNow Developer Innovation & In an era where digitalisation and modern IT infrastructure is revolutionizing banking, we are shaping a technology-driven bank in which you as an IT professional will work closely with our business units. Our technology teams offer you an environment that will present you with exciting challenges - be it through the support and further development of legacy systems or the introduction of modern technologies such as AI, machine learning and highly automated trading applications. What will you do? Design and implementation of intelligent ServiceNow solutions with a focus on ITSM, CSM, ITOM/Discovery (CMDB/CSDM), workflow automation, and REST integrations (inbound/outbound) Active involvement in the conception, design, and implementation of new modules and functionalities on the ServiceNow platform Analysis of existing processes and development of tailored, user-centric solution concepts in close collaboration with stakeholders, architects, and developers End-to-end ownership of the development lifecycle-from feature development and testing through rollout, documentation, and knowledge transfer Ensuring an efficient, sustainable system architecture in line with current best practices and standards Who are we looking for? A completed degree in (Business) Informatics, Industrial Engineering, or a comparable qualification Several years of professional experience in ServiceNow development, ideally complemented by certifications such as CSA, CIS ITSM, CIS ITOM/Discovery (CMDB/CSDM), App Engine, Flow Designer, or Playbooks Knowledge of the ITIL framework and experience working in agile environments (e.g., Scrum) Very good German language skills and solid written and spoken English proficiency A structured, solution-oriented working style and a strong team mindset, with enthusiasm for collaboration in interdisciplinary teams What we offer you: Private pension plan - 10% of base salary contribution by Berenberg Private Health Insurance Enhanced parental leave policies Employee Assistance Programme offering counselling sessions related to mental health, financial wellbeing and other topics Apply online now to join our team - we look forward to receiving your application! We are a leading European private bank, with over 430 years of experience and deep rooted history, but we are still shaping and heavily investing in our future. Our progress and evolution are driven by our people. We encourage them to try new approaches, voice their opinions and achieve success in their own way. We provide opportunities for them to develop their talents, explore different career paths and achieve their full potential. We're an ambitious, forward-looking business, backed by centuries of tradition and built on innovation. You'll find a culture that encourages people to think independently, act entrepreneurially and challenge the status quo. We place great importance on working on site, as we believe that being together in the office not only fosters creativity and efficiency, but also strengthens networks and builds trusting, collegial relationships. For us, this forms the foundation for productive and successful work. Together we collaborate to shape our business and fulfil our ambitious goals. We welcome you to join us in our commitment to always do the right thing for our people, clients and our business - Our future is where you take us! We will only accept applications submitted through our online application management system on the website. Berenberg is an Equal Opportunities Employer and prides itself on being a modern, dynamic and internationally orientated organisation. We value the rich diversity, skills and abilities and creative potential that people from differing backgrounds and experiences bring to the workplace. Every employee plays a vital role in providing quality service to all our customers and helping to create and inclusive working environment, where everyone can realise their full potential. We're committed to finding reasonable accommodations for candidates who require adjustments during our recruiting process. Please contact us directly on to discuss.
03/02/2026
Full time
For our Innovation & Technology department in London we are looking to hire a: (Senior) ServiceNow Developer Innovation & In an era where digitalisation and modern IT infrastructure is revolutionizing banking, we are shaping a technology-driven bank in which you as an IT professional will work closely with our business units. Our technology teams offer you an environment that will present you with exciting challenges - be it through the support and further development of legacy systems or the introduction of modern technologies such as AI, machine learning and highly automated trading applications. What will you do? Design and implementation of intelligent ServiceNow solutions with a focus on ITSM, CSM, ITOM/Discovery (CMDB/CSDM), workflow automation, and REST integrations (inbound/outbound) Active involvement in the conception, design, and implementation of new modules and functionalities on the ServiceNow platform Analysis of existing processes and development of tailored, user-centric solution concepts in close collaboration with stakeholders, architects, and developers End-to-end ownership of the development lifecycle-from feature development and testing through rollout, documentation, and knowledge transfer Ensuring an efficient, sustainable system architecture in line with current best practices and standards Who are we looking for? A completed degree in (Business) Informatics, Industrial Engineering, or a comparable qualification Several years of professional experience in ServiceNow development, ideally complemented by certifications such as CSA, CIS ITSM, CIS ITOM/Discovery (CMDB/CSDM), App Engine, Flow Designer, or Playbooks Knowledge of the ITIL framework and experience working in agile environments (e.g., Scrum) Very good German language skills and solid written and spoken English proficiency A structured, solution-oriented working style and a strong team mindset, with enthusiasm for collaboration in interdisciplinary teams What we offer you: Private pension plan - 10% of base salary contribution by Berenberg Private Health Insurance Enhanced parental leave policies Employee Assistance Programme offering counselling sessions related to mental health, financial wellbeing and other topics Apply online now to join our team - we look forward to receiving your application! We are a leading European private bank, with over 430 years of experience and deep rooted history, but we are still shaping and heavily investing in our future. Our progress and evolution are driven by our people. We encourage them to try new approaches, voice their opinions and achieve success in their own way. We provide opportunities for them to develop their talents, explore different career paths and achieve their full potential. We're an ambitious, forward-looking business, backed by centuries of tradition and built on innovation. You'll find a culture that encourages people to think independently, act entrepreneurially and challenge the status quo. We place great importance on working on site, as we believe that being together in the office not only fosters creativity and efficiency, but also strengthens networks and builds trusting, collegial relationships. For us, this forms the foundation for productive and successful work. Together we collaborate to shape our business and fulfil our ambitious goals. We welcome you to join us in our commitment to always do the right thing for our people, clients and our business - Our future is where you take us! We will only accept applications submitted through our online application management system on the website. Berenberg is an Equal Opportunities Employer and prides itself on being a modern, dynamic and internationally orientated organisation. We value the rich diversity, skills and abilities and creative potential that people from differing backgrounds and experiences bring to the workplace. Every employee plays a vital role in providing quality service to all our customers and helping to create and inclusive working environment, where everyone can realise their full potential. We're committed to finding reasonable accommodations for candidates who require adjustments during our recruiting process. Please contact us directly on to discuss.
London-based Senior ServiceNow Developer ITSM & ITOM
Berenberg
A leading European private bank in London is seeking a (Senior) ServiceNow Developer to design intelligent solutions with a focus on ITSM and workflow automation. You will analyze processes and collaborate closely with stakeholders to develop tailored solutions. Candidates should have several years of ServiceNow development experience, relevant certifications, and strong team collaboration skills, along with proficiency in German and English. This position offers competitive benefits and a dynamic working environment.
03/02/2026
Full time
A leading European private bank in London is seeking a (Senior) ServiceNow Developer to design intelligent solutions with a focus on ITSM and workflow automation. You will analyze processes and collaborate closely with stakeholders to develop tailored solutions. Candidates should have several years of ServiceNow development experience, relevant certifications, and strong team collaboration skills, along with proficiency in German and English. This position offers competitive benefits and a dynamic working environment.
Nasstar
ServiceNow Senior Developer
Nasstar
ServiceNow Senior Developer Department: IT & Business Systems Employment Type: Permanent Location: Remote, UK Description The ServiceNow Senior Developer is responsible for the ongoing development and administration of Nasstar's ServiceNow enterprise application. The Senior Developer will ensure that functionality aligns with business objectives, delivers value to both internal and external stakeholders, and remains scalable, secure, and efficient. The position requires expertise in developing ServiceNow across the CSM, ITSM, SPM, and ITOM stack. ServiceNow is a mission critical application, scalable, and secure, enabling collaboration across departments and supporting key organizational goals. The Developer will contribute to regular sprints, ensure good governance, best practice and alignment of all development to good technical architecture. The Senior Developer will also support releases and regular maintenance. The Senior Developer will report into the Head of ServiceNow Enterprise Applications. Key Responsibilities Platform Ownership and Development Support the configuration, customisation, and optimisation of ServiceNow (CSM, ITSM, SMP, ITOM, AI Assist). Work on regular development Sprints delivering best practice functionality whilst avoiding unnecessary customisation and reduced technical debt. Ensure development is compliant with regulations (e.g., GDPR) and meets performance benchmarks. Support platform upgrades, version control, and feature adoption in collaboration with architects and developers. Contribute to the creation and planning of sprints, working closely with the wider team. Provide governance and acceptance criteria for user stories and enhancements. Ensure the quality of development is of the highest standard. Support API and integration requirements. Support the adoption of AI assist and further AI initiatives, aligning with the wider business AI Innovation group. Team Contribution Work closely with the development team and Head of ServiceNow Contribute to the wider team of Architects, Senior Developers, and Administrators responsible for the platform. Work closely with the wider IT, Business Systems and Data teams Stakeholder Collaboration Engage with wider Business and team leaders to gather requirements and ensure the platform meets their evolving needs. Contribute on external-facing innovations (e.g., customer portals). Support the User Forum and wider ServiceNow champions across the business. Skills, Knowledge and Expertise ServiceNow CSA (certified system administrator) ITIL experience Troubleshooting and analytical skills. Ability to work independently, with some guidance, and as part of a team. 3+ years of ServiceNow experience You will have excellent problem-solving skills and will be able to solve technical problems requiring strict attention to detail. Your effective communication skills allow you to build internal and external relationships and solve challenges. You will be adept at communicating with various technical and non-technical people. Experience in Agile methodologies. Certified Agile Practitioner an advantage Benefits At Nasstar, we know the importance of looking after our employees - after all, it's the team that underpins our business! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward thinking organisation, our benefits package includes: 25 days' holiday (excluding bank holidays) + Your Birthday Off Flexible working - it's important to maintain a work/life balance, as such, we will consider any written request for flexible working Virtual working - we practice what we preach and empower our people to work remotelyTop tech - Leading services and solutions aren't just for our clients; we supply best of breed software and hardware for all our staff too 4x annual salary life assurance Health cash plan Retail discounts and other perks from major brands
03/02/2026
Full time
ServiceNow Senior Developer Department: IT & Business Systems Employment Type: Permanent Location: Remote, UK Description The ServiceNow Senior Developer is responsible for the ongoing development and administration of Nasstar's ServiceNow enterprise application. The Senior Developer will ensure that functionality aligns with business objectives, delivers value to both internal and external stakeholders, and remains scalable, secure, and efficient. The position requires expertise in developing ServiceNow across the CSM, ITSM, SPM, and ITOM stack. ServiceNow is a mission critical application, scalable, and secure, enabling collaboration across departments and supporting key organizational goals. The Developer will contribute to regular sprints, ensure good governance, best practice and alignment of all development to good technical architecture. The Senior Developer will also support releases and regular maintenance. The Senior Developer will report into the Head of ServiceNow Enterprise Applications. Key Responsibilities Platform Ownership and Development Support the configuration, customisation, and optimisation of ServiceNow (CSM, ITSM, SMP, ITOM, AI Assist). Work on regular development Sprints delivering best practice functionality whilst avoiding unnecessary customisation and reduced technical debt. Ensure development is compliant with regulations (e.g., GDPR) and meets performance benchmarks. Support platform upgrades, version control, and feature adoption in collaboration with architects and developers. Contribute to the creation and planning of sprints, working closely with the wider team. Provide governance and acceptance criteria for user stories and enhancements. Ensure the quality of development is of the highest standard. Support API and integration requirements. Support the adoption of AI assist and further AI initiatives, aligning with the wider business AI Innovation group. Team Contribution Work closely with the development team and Head of ServiceNow Contribute to the wider team of Architects, Senior Developers, and Administrators responsible for the platform. Work closely with the wider IT, Business Systems and Data teams Stakeholder Collaboration Engage with wider Business and team leaders to gather requirements and ensure the platform meets their evolving needs. Contribute on external-facing innovations (e.g., customer portals). Support the User Forum and wider ServiceNow champions across the business. Skills, Knowledge and Expertise ServiceNow CSA (certified system administrator) ITIL experience Troubleshooting and analytical skills. Ability to work independently, with some guidance, and as part of a team. 3+ years of ServiceNow experience You will have excellent problem-solving skills and will be able to solve technical problems requiring strict attention to detail. Your effective communication skills allow you to build internal and external relationships and solve challenges. You will be adept at communicating with various technical and non-technical people. Experience in Agile methodologies. Certified Agile Practitioner an advantage Benefits At Nasstar, we know the importance of looking after our employees - after all, it's the team that underpins our business! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward thinking organisation, our benefits package includes: 25 days' holiday (excluding bank holidays) + Your Birthday Off Flexible working - it's important to maintain a work/life balance, as such, we will consider any written request for flexible working Virtual working - we practice what we preach and empower our people to work remotelyTop tech - Leading services and solutions aren't just for our clients; we supply best of breed software and hardware for all our staff too 4x annual salary life assurance Health cash plan Retail discounts and other perks from major brands
Nasstar
ServiceNow Senior Developer
Nasstar
ServiceNow Senior Developer Department: IT & Business Systems Employment Type: Permanent Location: Remote, UK Description The ServiceNow Senior Developer is responsible for the ongoing development and administration of Nasstar's ServiceNow enterprise application. The Senior Developer will ensure that functionality aligns with business objectives, delivers value to both internal and external stakeholders, and remains scalable, secure, and efficient. The position requires expertise in developing ServiceNow across the CSM, ITSM, SPM, and ITOM stack. ServiceNow is a mission critical application, scalable, and secure, enabling collaboration across departments and supporting key organizational goals. The Developer will contribute to regular sprints, ensure good governance, best practice and alignment of all development to good technical architecture. The Senior Developer will also support releases and regular maintenance. The Senior Developer will report into the Head of ServiceNow Enterprise Applications. Key Responsibilities Platform Ownership and Development Support the configuration, customisation, and optimisation of ServiceNow (CSM, ITSM, SMP, ITOM, AI Assist). Work on regular development Sprints delivering best practice functionality whilst avoiding unnecessary customisation and reduced technical debt. Ensure development is compliant with regulations (e.g., GDPR) and meets performance benchmarks. Support platform upgrades, version control, and feature adoption in collaboration with architects and developers. Contribute to the creation and planning of sprints, working closely with the wider team. Provide governance and acceptance criteria for user stories and enhancements. Ensure the quality of development is of the highest standard. Support API and integration requirements. Support the adoption of AI assist and further AI initiatives, aligning with the wider business AI Innovation group. Team Contribution Work closely with the development team and Head of ServiceNow Contribute to the wider team of Architects, Senior Developers, and Administrators responsible for the platform. Work closely with the wider IT, Business Systems and Data teams Stakeholder Collaboration Engage with wider Business and team leaders to gather requirements and ensure the platform meets their evolving needs. Contribute on external-facing innovations (e.g., customer portals). Support the User Forum and wider ServiceNow champions across the business. Skills, Knowledge and Expertise ServiceNow CSA (certified system administrator) ITIL experience Troubleshooting and analytical skills. Ability to work independently, with some guidance, and as part of a team. 3+ years of ServiceNow experience You will have excellent problem-solving skills and will be able to solve technical problems requiring strict attention to detail. Your effective communication skills allow you to build internal and external relationships and solve challenges. You will be adept at communicating with various technical and non-technical people. Experience in Agile methodologies. Certified Agile Practitioner an advantage Benefits At Nasstar, we know the importance of looking after our employees - after all, it's the team that underpins our business! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward thinking organisation, our benefits package includes: 25 days' holiday (excluding bank holidays) + Your Birthday Off Flexible working - it's important to maintain a work/life balance, as such, we will consider any written request for flexible working Virtual working - we practice what we preach and empower our people to work remotelyTop tech - Leading services and solutions aren't just for our clients; we supply best of breed software and hardware for all our staff too 4x annual salary life assurance Health cash plan Retail discounts and other perks from major brands
03/02/2026
Full time
ServiceNow Senior Developer Department: IT & Business Systems Employment Type: Permanent Location: Remote, UK Description The ServiceNow Senior Developer is responsible for the ongoing development and administration of Nasstar's ServiceNow enterprise application. The Senior Developer will ensure that functionality aligns with business objectives, delivers value to both internal and external stakeholders, and remains scalable, secure, and efficient. The position requires expertise in developing ServiceNow across the CSM, ITSM, SPM, and ITOM stack. ServiceNow is a mission critical application, scalable, and secure, enabling collaboration across departments and supporting key organizational goals. The Developer will contribute to regular sprints, ensure good governance, best practice and alignment of all development to good technical architecture. The Senior Developer will also support releases and regular maintenance. The Senior Developer will report into the Head of ServiceNow Enterprise Applications. Key Responsibilities Platform Ownership and Development Support the configuration, customisation, and optimisation of ServiceNow (CSM, ITSM, SMP, ITOM, AI Assist). Work on regular development Sprints delivering best practice functionality whilst avoiding unnecessary customisation and reduced technical debt. Ensure development is compliant with regulations (e.g., GDPR) and meets performance benchmarks. Support platform upgrades, version control, and feature adoption in collaboration with architects and developers. Contribute to the creation and planning of sprints, working closely with the wider team. Provide governance and acceptance criteria for user stories and enhancements. Ensure the quality of development is of the highest standard. Support API and integration requirements. Support the adoption of AI assist and further AI initiatives, aligning with the wider business AI Innovation group. Team Contribution Work closely with the development team and Head of ServiceNow Contribute to the wider team of Architects, Senior Developers, and Administrators responsible for the platform. Work closely with the wider IT, Business Systems and Data teams Stakeholder Collaboration Engage with wider Business and team leaders to gather requirements and ensure the platform meets their evolving needs. Contribute on external-facing innovations (e.g., customer portals). Support the User Forum and wider ServiceNow champions across the business. Skills, Knowledge and Expertise ServiceNow CSA (certified system administrator) ITIL experience Troubleshooting and analytical skills. Ability to work independently, with some guidance, and as part of a team. 3+ years of ServiceNow experience You will have excellent problem-solving skills and will be able to solve technical problems requiring strict attention to detail. Your effective communication skills allow you to build internal and external relationships and solve challenges. You will be adept at communicating with various technical and non-technical people. Experience in Agile methodologies. Certified Agile Practitioner an advantage Benefits At Nasstar, we know the importance of looking after our employees - after all, it's the team that underpins our business! In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward thinking organisation, our benefits package includes: 25 days' holiday (excluding bank holidays) + Your Birthday Off Flexible working - it's important to maintain a work/life balance, as such, we will consider any written request for flexible working Virtual working - we practice what we preach and empower our people to work remotelyTop tech - Leading services and solutions aren't just for our clients; we supply best of breed software and hardware for all our staff too 4x annual salary life assurance Health cash plan Retail discounts and other perks from major brands
Senior Manager, ServiceNow Solution Architect, Technology & Transformation
Deloitte LLP
Belfast, Bristol, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 18-Nov-2025 21336 Connect to your Industry At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients. As a Senior Manager in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skillset working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building the business across our industries and our consulting network. Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity In the Solution Architect role, you will partner with our clients to define impactful solutions and driving valued outcomes. The role is suited for those individuals with a strategic mindset, deep technical experience in ServiceNow, and a developed ability to communicate with our clients in order to design and deliver effective solutions. Features of your role include: Solution Delivery Design and architect end to end solutions across multiple ServiceNow modules, able to consider the implication of proposed solutions across operationality, maintainability, and user experience Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner Engage and participate with client stakeholders from early phases of the program including vision, goal, and objective setting and apply outputs to inform solution design Collaborate with business stakeholders to gather and analyse business requirements and translate those into ServiceNow solutions Define and lead solution design sessions and workshops with clear agendas and goals Uphold and drive adherence to architecture and governance standards, to delivery robust, adaptable, and scalable solutions in accordance with ServiceNow best practice Work with program peers and stakeholders to identify and address implications of target solution architecture including considerations across operationality, maintainability, user experience and business change Lead, motivate and collaborate with team members across multiple workstreams and geographies including program leadership, Business analysts, developers, and testing peers Develop high quality design and facilitation material/artefacts such as High-level architectures, low-level architecture, and workshop presentation material Deliver as part of a team responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction Accelerate our Business Development You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base. Support in the development of proposals, supporting the creation of conceptual designs and identifying the right fit approach and solution for prospective clients Present in oral sales phases and credentialise Deloittes expertise Able to lead a team to create Demos, proof of concepts to support in the sales cycle Foster the growth of our people As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways: Provide guidance and support to team members across within program delivery and our op unit Mentor and coach team members to help them develop their skills and advance their careers. Able to play a key role in our ServiceNow business and its architectural practice to develop and grow our ServiceNow capability Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform. Understand and contribute to the firm's commitment to creating a more inclusive environment. Develop eminence and collaborate with wider Enterprise Architectural communities Connect to your skills and professional experience We are looking for individuals who are confident, experienced and team orientated; bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients. Depending on target grade, proven expirience in working in the Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM Proven track record working in ServiceNow programmes of work for large enterprises including strong digital transformation experience for tier one clients across multiple industries. Experience with working on ServiceNow integrations using ServiceNow including REST/SOAP and ServiceNows product suite (Integration Hub, Workflow Data Fabric) Demonstrated ability to work in a fast paced, challenging, and varied environment Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity. Understanding of Enterprise service management and how ServiceNow plays a fundamental technology enabler Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types Demonstrate critical thinking and problem solving and is able to work without clear instruction Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients Advanced understanding of ServiceNow development practices and proficient in all phases of the software development lifecycle. Commercial awareness to manage effective client, supplier, and partner relationships. Certified ServiceNow System Administrator and Application Developer. Certified ServiceNow Implementation (CIS) in 2 or more applications. Familiarity with CSDM 5.0 You must have the possession of security clearance, or ability to receive security clearance Not essential but preferred experience, skills, and certifications: Certified ServiceNow CMA and/or CTA Familiarity with Discovery and Service Mapping approaches Familiarity with GenAI/Agentic AI/NowAssist Certified in Prince2 and/or Agile disciplines Certified in ITIL v3/4 Foundation or higher certifications. Demonstrates thought leadership across one or more of our sectors industries. Life Science & Health care (HCLS), Consumer Energy, Resource and Industrial (ER&I) industries Technology, Media, and Telecommunications Financial Services Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception . click apply for full job details
03/02/2026
Full time
Belfast, Bristol, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 18-Nov-2025 21336 Connect to your Industry At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients. As a Senior Manager in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skillset working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building the business across our industries and our consulting network. Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity In the Solution Architect role, you will partner with our clients to define impactful solutions and driving valued outcomes. The role is suited for those individuals with a strategic mindset, deep technical experience in ServiceNow, and a developed ability to communicate with our clients in order to design and deliver effective solutions. Features of your role include: Solution Delivery Design and architect end to end solutions across multiple ServiceNow modules, able to consider the implication of proposed solutions across operationality, maintainability, and user experience Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner Engage and participate with client stakeholders from early phases of the program including vision, goal, and objective setting and apply outputs to inform solution design Collaborate with business stakeholders to gather and analyse business requirements and translate those into ServiceNow solutions Define and lead solution design sessions and workshops with clear agendas and goals Uphold and drive adherence to architecture and governance standards, to delivery robust, adaptable, and scalable solutions in accordance with ServiceNow best practice Work with program peers and stakeholders to identify and address implications of target solution architecture including considerations across operationality, maintainability, user experience and business change Lead, motivate and collaborate with team members across multiple workstreams and geographies including program leadership, Business analysts, developers, and testing peers Develop high quality design and facilitation material/artefacts such as High-level architectures, low-level architecture, and workshop presentation material Deliver as part of a team responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction Accelerate our Business Development You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base. Support in the development of proposals, supporting the creation of conceptual designs and identifying the right fit approach and solution for prospective clients Present in oral sales phases and credentialise Deloittes expertise Able to lead a team to create Demos, proof of concepts to support in the sales cycle Foster the growth of our people As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways: Provide guidance and support to team members across within program delivery and our op unit Mentor and coach team members to help them develop their skills and advance their careers. Able to play a key role in our ServiceNow business and its architectural practice to develop and grow our ServiceNow capability Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform. Understand and contribute to the firm's commitment to creating a more inclusive environment. Develop eminence and collaborate with wider Enterprise Architectural communities Connect to your skills and professional experience We are looking for individuals who are confident, experienced and team orientated; bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients. Depending on target grade, proven expirience in working in the Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM Proven track record working in ServiceNow programmes of work for large enterprises including strong digital transformation experience for tier one clients across multiple industries. Experience with working on ServiceNow integrations using ServiceNow including REST/SOAP and ServiceNows product suite (Integration Hub, Workflow Data Fabric) Demonstrated ability to work in a fast paced, challenging, and varied environment Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity. Understanding of Enterprise service management and how ServiceNow plays a fundamental technology enabler Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types Demonstrate critical thinking and problem solving and is able to work without clear instruction Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients Advanced understanding of ServiceNow development practices and proficient in all phases of the software development lifecycle. Commercial awareness to manage effective client, supplier, and partner relationships. Certified ServiceNow System Administrator and Application Developer. Certified ServiceNow Implementation (CIS) in 2 or more applications. Familiarity with CSDM 5.0 You must have the possession of security clearance, or ability to receive security clearance Not essential but preferred experience, skills, and certifications: Certified ServiceNow CMA and/or CTA Familiarity with Discovery and Service Mapping approaches Familiarity with GenAI/Agentic AI/NowAssist Certified in Prince2 and/or Agile disciplines Certified in ITIL v3/4 Foundation or higher certifications. Demonstrates thought leadership across one or more of our sectors industries. Life Science & Health care (HCLS), Consumer Energy, Resource and Industrial (ER&I) industries Technology, Media, and Telecommunications Financial Services Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception . click apply for full job details
ServiceNOW Technical Consultant
DXC Technology Inc. Farnborough, Hampshire
ServiceNOW Technical Consultant Location: On site in Aldermaston Salary: Dependent on Experience Security clearance requirement: Candidates must be UK nationals or sole British citizens and have resided in the UK for 10 years or more. As a ServiceNow Technical Consultant you will be part of an innovative team, working to develop world class customer solutions using the ServiceNow platform. Provide technical consulting services to clients; contribute to the design and delivery of technical solutions including customizing package-based solutions, data design and conversion, technically focused testing, and configuring technical infrastructure components; and serve as a technical resource on a team. You will develop and demonstrate specialized knowledge and skills in ServiceNow as an enterprise solution. Focus on designing and implementing solutions on the ServiceNow platform. Provide guidance, thought leadership, and hands on development to both our client and internal technical resources. Responsibilities You will be part of a team of ServiceNow specialists delivering ServiceNow solutions to multiple customers. Participating in client workshops and requirements gathering to build requirements and design solutions. Advising and making recommendations on proposed solutions. Developing in ServiceNow the defined solutions to meet defined requirements to a high standard of quality, including configuration, scripting, testing, demonstrations to customers, UAT and go live support. Mentoring and training more junior members of the team. Producing documentation and training material for the implemented solutions. Qualifications The ideal candidate will have several years' experience in ServiceNow design and development preferably in a consulting environment. Scripting skills such as JavaScript, HTML, XHTML, XML, CSS, AJAX, AngularJS are highly advantageous. An understanding of Service Management concepts, delivery assurance principles and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications and integrations with other platforms. Ideally you will have obtained some of the following certifications: ServiceNow Certified Administrator ServiceNow Certified Implementation Specialist ServiceNow Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM would be an advantage. You will need to have strong communication both written and oral, ability to present solutions to customers including senior management and be highly focused on providing strong customer service. Able to work as part of a team or individually to project timelines, you will need to be proactive, creative and able to research solutions and make recommendations, willing to learn and take on new challenges. You will need to have the ability to work from home and also to travel to client locations for meetings and workshops or work on client sites for periods where required. Benefits You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development. You will be joining a supportive and friendly team of consultants who share ideas, knowledge and creativity to ensure everyone succeeds in the provision of high quality, leading edge ServiceNow solutions. We provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.
03/02/2026
Full time
ServiceNOW Technical Consultant Location: On site in Aldermaston Salary: Dependent on Experience Security clearance requirement: Candidates must be UK nationals or sole British citizens and have resided in the UK for 10 years or more. As a ServiceNow Technical Consultant you will be part of an innovative team, working to develop world class customer solutions using the ServiceNow platform. Provide technical consulting services to clients; contribute to the design and delivery of technical solutions including customizing package-based solutions, data design and conversion, technically focused testing, and configuring technical infrastructure components; and serve as a technical resource on a team. You will develop and demonstrate specialized knowledge and skills in ServiceNow as an enterprise solution. Focus on designing and implementing solutions on the ServiceNow platform. Provide guidance, thought leadership, and hands on development to both our client and internal technical resources. Responsibilities You will be part of a team of ServiceNow specialists delivering ServiceNow solutions to multiple customers. Participating in client workshops and requirements gathering to build requirements and design solutions. Advising and making recommendations on proposed solutions. Developing in ServiceNow the defined solutions to meet defined requirements to a high standard of quality, including configuration, scripting, testing, demonstrations to customers, UAT and go live support. Mentoring and training more junior members of the team. Producing documentation and training material for the implemented solutions. Qualifications The ideal candidate will have several years' experience in ServiceNow design and development preferably in a consulting environment. Scripting skills such as JavaScript, HTML, XHTML, XML, CSS, AJAX, AngularJS are highly advantageous. An understanding of Service Management concepts, delivery assurance principles and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications and integrations with other platforms. Ideally you will have obtained some of the following certifications: ServiceNow Certified Administrator ServiceNow Certified Implementation Specialist ServiceNow Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM would be an advantage. You will need to have strong communication both written and oral, ability to present solutions to customers including senior management and be highly focused on providing strong customer service. Able to work as part of a team or individually to project timelines, you will need to be proactive, creative and able to research solutions and make recommendations, willing to learn and take on new challenges. You will need to have the ability to work from home and also to travel to client locations for meetings and workshops or work on client sites for periods where required. Benefits You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development. You will be joining a supportive and friendly team of consultants who share ideas, knowledge and creativity to ensure everyone succeeds in the provision of high quality, leading edge ServiceNow solutions. We provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.
ServiceNow Solutions & Product Architect (Manager)
Deloitte LLP Milton Keynes, Buckinghamshire
Birmingham, Milton Keynes, Reading, St Albans Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Summary: The Global ServiceNow Center of Excellence are seeking a highly skilled and experienced ServiceNow Solutions Architect to design innovative solutions on the ServiceNow platform. The ideal candidate will possess a deep understanding of ServiceNow's capabilities, best practices, and integration with other enterprise systems. This role requires a strong technical background, excellent written and verbal communication skills, and the ability to collaborate effectively with cross-functional teams. The successful candidate will be responsible for translating business requirements into technical specifications, leading the design and implementation of complex ServiceNow solutions, and ensuring the ongoing performance and stability of the platform. Responsibilities: Lead the design, development, and implementation of ServiceNow solutions aligned with business needs and strategic objectives. Collaborate with business stakeholders to gather requirements, understand business processes, and translate them into technical specifications. Develop and maintain detailed architectural diagrams, design documents, and technical specifications. Provide technical leadership and guidance to development teams, ensuring adherence to best practices and coding standards. Perform code reviews and ensure the quality and performance of ServiceNow solutions. Integrate ServiceNow with other enterprise systems, using APIs and other integration technologies. Troubleshoot and resolve technical issues related to ServiceNow solutions. Stay current with the latest ServiceNow features, updates, and best practices. Contribute to the development and maintenance of ServiceNow's roadmap and strategy. Mentor and guide junior team members. Participate in the full software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and maintenance. Ensure solutions are scalable, reliable, and maintainable. Adhere to IT governance and security policies. Proactively identify and mitigate potential risks. Contribute to the continuous improvement of ServiceNow processes and procedures. Important: Whilst a deep technical understanding of the platform is required this is not a lead developer role. The candidate should expect to spend the majority of their time in meetings with project teams and business stakeholders, creating design documentation to meet the business objectives and supporting projects through the mandatory governance processes. There will be little hands-on development work outside of the occasional proof-of-concept or analysis work. Connect to your skills and professional experience Required: Proven ServiceNow experience as an architect with deep understanding of ServiceNow architecture, modules, and best practices Certified ServiceNow Administrator (CSA) or equivalent Proven track record leading complex solution designs, including out-of-the-box and custom applications with complex integrations Excellent written and verbal communication, interpersonal, and presentation skills; ability to clearly explain complex technical information to both technical and non-technical audiences Experience with ServiceNow modules such as ITSM, ITBM, CSM, HRSD, and ITOM Experience with API integrations and integration technologies Familiarity with Agile development methodologies Solid understanding of IT and software delivery best practices, including Agile and Waterfall methodologies, IT change and release processes, data security and privacy, and testing best practices Ability to work independently and collaboratively, with strong problem-solving and analytical skills, and proficiency in Word, Excel, Visio, and PowerPoint. Preferred: ServiceNow Developer experience (beneficial but not required; this is not a developer role) Certified Master Architect (CMA) / Certified Technical Architect (CTA) or equivalent Implementation Specialist Certification or Equivalent for two or more products (ITSM, HRSD, GRC, SecOPS, ITOM, ITAM, SPM) Deloitte is an equal opportunities employer, and we welcome applications from all qualified candidates.
02/02/2026
Full time
Birmingham, Milton Keynes, Reading, St Albans Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Summary: The Global ServiceNow Center of Excellence are seeking a highly skilled and experienced ServiceNow Solutions Architect to design innovative solutions on the ServiceNow platform. The ideal candidate will possess a deep understanding of ServiceNow's capabilities, best practices, and integration with other enterprise systems. This role requires a strong technical background, excellent written and verbal communication skills, and the ability to collaborate effectively with cross-functional teams. The successful candidate will be responsible for translating business requirements into technical specifications, leading the design and implementation of complex ServiceNow solutions, and ensuring the ongoing performance and stability of the platform. Responsibilities: Lead the design, development, and implementation of ServiceNow solutions aligned with business needs and strategic objectives. Collaborate with business stakeholders to gather requirements, understand business processes, and translate them into technical specifications. Develop and maintain detailed architectural diagrams, design documents, and technical specifications. Provide technical leadership and guidance to development teams, ensuring adherence to best practices and coding standards. Perform code reviews and ensure the quality and performance of ServiceNow solutions. Integrate ServiceNow with other enterprise systems, using APIs and other integration technologies. Troubleshoot and resolve technical issues related to ServiceNow solutions. Stay current with the latest ServiceNow features, updates, and best practices. Contribute to the development and maintenance of ServiceNow's roadmap and strategy. Mentor and guide junior team members. Participate in the full software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and maintenance. Ensure solutions are scalable, reliable, and maintainable. Adhere to IT governance and security policies. Proactively identify and mitigate potential risks. Contribute to the continuous improvement of ServiceNow processes and procedures. Important: Whilst a deep technical understanding of the platform is required this is not a lead developer role. The candidate should expect to spend the majority of their time in meetings with project teams and business stakeholders, creating design documentation to meet the business objectives and supporting projects through the mandatory governance processes. There will be little hands-on development work outside of the occasional proof-of-concept or analysis work. Connect to your skills and professional experience Required: Proven ServiceNow experience as an architect with deep understanding of ServiceNow architecture, modules, and best practices Certified ServiceNow Administrator (CSA) or equivalent Proven track record leading complex solution designs, including out-of-the-box and custom applications with complex integrations Excellent written and verbal communication, interpersonal, and presentation skills; ability to clearly explain complex technical information to both technical and non-technical audiences Experience with ServiceNow modules such as ITSM, ITBM, CSM, HRSD, and ITOM Experience with API integrations and integration technologies Familiarity with Agile development methodologies Solid understanding of IT and software delivery best practices, including Agile and Waterfall methodologies, IT change and release processes, data security and privacy, and testing best practices Ability to work independently and collaboratively, with strong problem-solving and analytical skills, and proficiency in Word, Excel, Visio, and PowerPoint. Preferred: ServiceNow Developer experience (beneficial but not required; this is not a developer role) Certified Master Architect (CMA) / Certified Technical Architect (CTA) or equivalent Implementation Specialist Certification or Equivalent for two or more products (ITSM, HRSD, GRC, SecOPS, ITOM, ITAM, SPM) Deloitte is an equal opportunities employer, and we welcome applications from all qualified candidates.
CapGemini
Senior Consultant- Service Now Architect
CapGemini Manchester, Lancashire
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. THE ROLE The focus of your role, as a ServiceNow Architect, will be two fold. 1. Support development of large clients' ServiceNow target architectures and roadmaps 2. Create domain architectures as part of the wider enterprise transformation roadmap You will: Define the architecture, design, and implementation of ServiceNow solutions, ensuring alignment with business needs and strategy Have experience in areas such as ServiceNow ITSM, ITOM, ITBM, and other modules, guiding integration and automation strategies, as well as across business architecture and operating model design supported by ServiceNow. Advise clients on industry and ServiceNow best practices across products and platform and when to adopt or adapt based on the unique circumstances of this client. Support the project team, directing other lead developers and business process consultants and project managers on best practices for implementation Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules. Design MID server architecture and configure to support applications such as Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence and Cloud Management. Contribute to customers' business strategies, identifying the best combinations of business and technology solutions to leverage the differentiating benefits of ServiceNow applications. Champion emerging product and platform features such as NOW Experience, UI Builder, Now Assist, GenAI, encouraging changes to target operating model and strategy as required. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE YOUR PROFILE Experience of architecting ServiceNow solutions across multiple Service Management operating model domains achieving quality, efficiency, productivity and resilience benefits through automation, standardisation and customer experience focus. ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist certification. Experience with business process modelling tools and frameworks (e. BPMN and UML). Agile, ITIL, or project management frameworks. Experience in multi cloud environments and integration strategies. Familiarity with scripting languages for custom development within ServiceNow. WHAT YOU'LL LOVE ABOUT WORKING HERE: Our Digital Architects are the architects of positive futures and are at the heart of driving better business outcomes with and for our clients. As part of shaping this future, we use talented Architects to deliver leading edge digital solutions for our clients, combining a clear understanding of business value and a consultative approach to make the difference. Working with leading architects, technology consultants and business sector experts, you will be at the heart of delivering profitable outcomes in business and technology oriented environments, helping a broad range of private and public sector clients to achieve their strategic goals. Our ServiceNow Architects are part of Digital Architecture in Business Technology practice of Capgemini Invent. We are a dynamic community that values growth, professional development and the ability to make a real difference. We work in diverse multi disciplinary teams, hand in glove with our clients. Our ServiceNow ERP Architects play a pivotal role in realising clients' business outcomes. They are at the forefront of transforming clients' "Digital Core", catalysing their transformation to adaptive, autonomous businesses realising the potential of the 4th Industrial Revolution. NEED TO KNOW At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
02/02/2026
Full time
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. THE ROLE The focus of your role, as a ServiceNow Architect, will be two fold. 1. Support development of large clients' ServiceNow target architectures and roadmaps 2. Create domain architectures as part of the wider enterprise transformation roadmap You will: Define the architecture, design, and implementation of ServiceNow solutions, ensuring alignment with business needs and strategy Have experience in areas such as ServiceNow ITSM, ITOM, ITBM, and other modules, guiding integration and automation strategies, as well as across business architecture and operating model design supported by ServiceNow. Advise clients on industry and ServiceNow best practices across products and platform and when to adopt or adapt based on the unique circumstances of this client. Support the project team, directing other lead developers and business process consultants and project managers on best practices for implementation Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules. Design MID server architecture and configure to support applications such as Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence and Cloud Management. Contribute to customers' business strategies, identifying the best combinations of business and technology solutions to leverage the differentiating benefits of ServiceNow applications. Champion emerging product and platform features such as NOW Experience, UI Builder, Now Assist, GenAI, encouraging changes to target operating model and strategy as required. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE YOUR PROFILE Experience of architecting ServiceNow solutions across multiple Service Management operating model domains achieving quality, efficiency, productivity and resilience benefits through automation, standardisation and customer experience focus. ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist certification. Experience with business process modelling tools and frameworks (e. BPMN and UML). Agile, ITIL, or project management frameworks. Experience in multi cloud environments and integration strategies. Familiarity with scripting languages for custom development within ServiceNow. WHAT YOU'LL LOVE ABOUT WORKING HERE: Our Digital Architects are the architects of positive futures and are at the heart of driving better business outcomes with and for our clients. As part of shaping this future, we use talented Architects to deliver leading edge digital solutions for our clients, combining a clear understanding of business value and a consultative approach to make the difference. Working with leading architects, technology consultants and business sector experts, you will be at the heart of delivering profitable outcomes in business and technology oriented environments, helping a broad range of private and public sector clients to achieve their strategic goals. Our ServiceNow Architects are part of Digital Architecture in Business Technology practice of Capgemini Invent. We are a dynamic community that values growth, professional development and the ability to make a real difference. We work in diverse multi disciplinary teams, hand in glove with our clients. Our ServiceNow ERP Architects play a pivotal role in realising clients' business outcomes. They are at the forefront of transforming clients' "Digital Core", catalysing their transformation to adaptive, autonomous businesses realising the potential of the 4th Industrial Revolution. NEED TO KNOW At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
ServiceNow Technical Architect / Developer - Security Cleared
WeAreTechWomen
Overview Job Title: ServiceNow Technical Architect / Developer Location: London, Manchester or Birmingham Level: Associate Manager & Specialist Salary: Competitive Salary & Package (Dependent on Experience) Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Note: The above information relates to a specific client requirement Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: A global professional services organization, which includes being avital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Accenture is recognised as the No 1 Service Partner globally due to our work on delivering the most complex, innovative and impactful ServiceNow solutions in the world. The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of AI to businesses and the ServiceNow Business Group already have an impressive list of clients who are realising the value of AI and GenAI with ServiceNow to transform their business. We are looking for talented, entrepreneurial technical talent to work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining ServiceNow partner in the ecosystem. As a ServiceNow Technical Lead/Architect or Developer you: You can understand business challenges and architect system solutions with ServiceNow You are wanting to work with global clients across industries in a trusted advisor capacity to design and deliver new solutions for our clients. Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems. You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress. Drive the continuous improvements of our implementation methodology and service offerings based on client experiences. Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity. You are someone that is process oriented and prefers order over chaos. You are comfortability asking for help from peers and Subject Matter Experts when needed. Strong background working with Enterprise Software companies and/or Consulting companies. Qualification We are looking for experience in the following skills: Knowledge and experienceworking with ServiceNow in Development or Technical Architecture capacity. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability todemonstrate advanced scripting and integration skills-JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP) Security Clearance is desirable, or the ability to obtain SC clearance is required. Locations London Birmingham Manchester Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at
02/02/2026
Full time
Overview Job Title: ServiceNow Technical Architect / Developer Location: London, Manchester or Birmingham Level: Associate Manager & Specialist Salary: Competitive Salary & Package (Dependent on Experience) Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Note: The above information relates to a specific client requirement Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: A global professional services organization, which includes being avital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Accenture is recognised as the No 1 Service Partner globally due to our work on delivering the most complex, innovative and impactful ServiceNow solutions in the world. The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of AI to businesses and the ServiceNow Business Group already have an impressive list of clients who are realising the value of AI and GenAI with ServiceNow to transform their business. We are looking for talented, entrepreneurial technical talent to work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining ServiceNow partner in the ecosystem. As a ServiceNow Technical Lead/Architect or Developer you: You can understand business challenges and architect system solutions with ServiceNow You are wanting to work with global clients across industries in a trusted advisor capacity to design and deliver new solutions for our clients. Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems. You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress. Drive the continuous improvements of our implementation methodology and service offerings based on client experiences. Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity. You are someone that is process oriented and prefers order over chaos. You are comfortability asking for help from peers and Subject Matter Experts when needed. Strong background working with Enterprise Software companies and/or Consulting companies. Qualification We are looking for experience in the following skills: Knowledge and experienceworking with ServiceNow in Development or Technical Architecture capacity. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability todemonstrate advanced scripting and integration skills-JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP) Security Clearance is desirable, or the ability to obtain SC clearance is required. Locations London Birmingham Manchester Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at
ServiceNow Solutions & Product Architect (Manager)
Deloitte LLP St. Albans, Hertfordshire
Birmingham, Milton Keynes, Reading, St Albans Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Summary: The Global ServiceNow Center of Excellence are seeking a highly skilled and experienced ServiceNow Solutions Architect to design innovative solutions on the ServiceNow platform. The ideal candidate will possess a deep understanding of ServiceNow's capabilities, best practices, and integration with other enterprise systems. This role requires a strong technical background, excellent written and verbal communication skills, and the ability to collaborate effectively with cross-functional teams. The successful candidate will be responsible for translating business requirements into technical specifications, leading the design and implementation of complex ServiceNow solutions, and ensuring the ongoing performance and stability of the platform. Responsibilities: Lead the design, development, and implementation of ServiceNow solutions aligned with business needs and strategic objectives. Collaborate with business stakeholders to gather requirements, understand business processes, and translate them into technical specifications. Develop and maintain detailed architectural diagrams, design documents, and technical specifications. Provide technical leadership and guidance to development teams, ensuring adherence to best practices and coding standards. Perform code reviews and ensure the quality and performance of ServiceNow solutions. Integrate ServiceNow with other enterprise systems, using APIs and other integration technologies. Troubleshoot and resolve technical issues related to ServiceNow solutions. Stay current with the latest ServiceNow features, updates, and best practices. Contribute to the development and maintenance of ServiceNow's roadmap and strategy. Mentor and guide junior team members. Participate in the full software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and maintenance. Ensure solutions are scalable, reliable, and maintainable. Adhere to IT governance and security policies. Proactively identify and mitigate potential risks. Contribute to the continuous improvement of ServiceNow processes and procedures. Important: Whilst a deep technical understanding of the platform is required this is not a lead developer role. The candidate should expect to spend the majority of their time in meetings with project teams and business stakeholders, creating design documentation to meet the business objectives and supporting projects through the mandatory governance processes. There will be little hands-on development work outside of the occasional proof-of-concept or analysis work. Connect to your skills and professional experience Required: Proven ServiceNow experience as an architect with deep understanding of ServiceNow architecture, modules, and best practices Certified ServiceNow Administrator (CSA) or equivalent Proven track record leading complex solution designs, including out-of-the-box and custom applications with complex integrations Excellent written and verbal communication, interpersonal, and presentation skills; ability to clearly explain complex technical information to both technical and non-technical audiences Experience with ServiceNow modules such as ITSM, ITBM, CSM, HRSD, and ITOM Experience with API integrations and integration technologies Familiarity with Agile development methodologies Solid understanding of IT and software delivery best practices, including Agile and Waterfall methodologies, IT change and release processes, data security and privacy, and testing best practices Ability to work independently and collaboratively, with strong problem-solving and analytical skills, and proficiency in Word, Excel, Visio, and PowerPoint. Preferred: ServiceNow Developer experience (beneficial but not required; this is not a developer role) Certified Master Architect (CMA) / Certified Technical Architect (CTA) or equivalent Implementation Specialist Certification or Equivalent for two or more products (ITSM, HRSD, GRC, SecOPS, ITOM, ITAM, SPM) Deloitte is an equal opportunities employer, and we welcome applications from all qualified candidates.
02/02/2026
Full time
Birmingham, Milton Keynes, Reading, St Albans Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Summary: The Global ServiceNow Center of Excellence are seeking a highly skilled and experienced ServiceNow Solutions Architect to design innovative solutions on the ServiceNow platform. The ideal candidate will possess a deep understanding of ServiceNow's capabilities, best practices, and integration with other enterprise systems. This role requires a strong technical background, excellent written and verbal communication skills, and the ability to collaborate effectively with cross-functional teams. The successful candidate will be responsible for translating business requirements into technical specifications, leading the design and implementation of complex ServiceNow solutions, and ensuring the ongoing performance and stability of the platform. Responsibilities: Lead the design, development, and implementation of ServiceNow solutions aligned with business needs and strategic objectives. Collaborate with business stakeholders to gather requirements, understand business processes, and translate them into technical specifications. Develop and maintain detailed architectural diagrams, design documents, and technical specifications. Provide technical leadership and guidance to development teams, ensuring adherence to best practices and coding standards. Perform code reviews and ensure the quality and performance of ServiceNow solutions. Integrate ServiceNow with other enterprise systems, using APIs and other integration technologies. Troubleshoot and resolve technical issues related to ServiceNow solutions. Stay current with the latest ServiceNow features, updates, and best practices. Contribute to the development and maintenance of ServiceNow's roadmap and strategy. Mentor and guide junior team members. Participate in the full software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and maintenance. Ensure solutions are scalable, reliable, and maintainable. Adhere to IT governance and security policies. Proactively identify and mitigate potential risks. Contribute to the continuous improvement of ServiceNow processes and procedures. Important: Whilst a deep technical understanding of the platform is required this is not a lead developer role. The candidate should expect to spend the majority of their time in meetings with project teams and business stakeholders, creating design documentation to meet the business objectives and supporting projects through the mandatory governance processes. There will be little hands-on development work outside of the occasional proof-of-concept or analysis work. Connect to your skills and professional experience Required: Proven ServiceNow experience as an architect with deep understanding of ServiceNow architecture, modules, and best practices Certified ServiceNow Administrator (CSA) or equivalent Proven track record leading complex solution designs, including out-of-the-box and custom applications with complex integrations Excellent written and verbal communication, interpersonal, and presentation skills; ability to clearly explain complex technical information to both technical and non-technical audiences Experience with ServiceNow modules such as ITSM, ITBM, CSM, HRSD, and ITOM Experience with API integrations and integration technologies Familiarity with Agile development methodologies Solid understanding of IT and software delivery best practices, including Agile and Waterfall methodologies, IT change and release processes, data security and privacy, and testing best practices Ability to work independently and collaboratively, with strong problem-solving and analytical skills, and proficiency in Word, Excel, Visio, and PowerPoint. Preferred: ServiceNow Developer experience (beneficial but not required; this is not a developer role) Certified Master Architect (CMA) / Certified Technical Architect (CTA) or equivalent Implementation Specialist Certification or Equivalent for two or more products (ITSM, HRSD, GRC, SecOPS, ITOM, ITAM, SPM) Deloitte is an equal opportunities employer, and we welcome applications from all qualified candidates.
ServiceNow Solutions & Product Architect (Manager)
Deloitte LLP Reading, Berkshire
Birmingham, Milton Keynes, Reading, St Albans Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Summary: The Global ServiceNow Center of Excellence are seeking a highly skilled and experienced ServiceNow Solutions Architect to design innovative solutions on the ServiceNow platform. The ideal candidate will possess a deep understanding of ServiceNow's capabilities, best practices, and integration with other enterprise systems. This role requires a strong technical background, excellent written and verbal communication skills, and the ability to collaborate effectively with cross-functional teams. The successful candidate will be responsible for translating business requirements into technical specifications, leading the design and implementation of complex ServiceNow solutions, and ensuring the ongoing performance and stability of the platform. Responsibilities: Lead the design, development, and implementation of ServiceNow solutions aligned with business needs and strategic objectives. Collaborate with business stakeholders to gather requirements, understand business processes, and translate them into technical specifications. Develop and maintain detailed architectural diagrams, design documents, and technical specifications. Provide technical leadership and guidance to development teams, ensuring adherence to best practices and coding standards. Perform code reviews and ensure the quality and performance of ServiceNow solutions. Integrate ServiceNow with other enterprise systems, using APIs and other integration technologies. Troubleshoot and resolve technical issues related to ServiceNow solutions. Stay current with the latest ServiceNow features, updates, and best practices. Contribute to the development and maintenance of ServiceNow's roadmap and strategy. Mentor and guide junior team members. Participate in the full software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and maintenance. Ensure solutions are scalable, reliable, and maintainable. Adhere to IT governance and security policies. Proactively identify and mitigate potential risks. Contribute to the continuous improvement of ServiceNow processes and procedures. Important: Whilst a deep technical understanding of the platform is required this is not a lead developer role. The candidate should expect to spend the majority of their time in meetings with project teams and business stakeholders, creating design documentation to meet the business objectives and supporting projects through the mandatory governance processes. There will be little hands-on development work outside of the occasional proof-of-concept or analysis work. Connect to your skills and professional experience Required: Proven ServiceNow experience as an architect with deep understanding of ServiceNow architecture, modules, and best practices Certified ServiceNow Administrator (CSA) or equivalent Proven track record leading complex solution designs, including out-of-the-box and custom applications with complex integrations Excellent written and verbal communication, interpersonal, and presentation skills; ability to clearly explain complex technical information to both technical and non-technical audiences Experience with ServiceNow modules such as ITSM, ITBM, CSM, HRSD, and ITOM Experience with API integrations and integration technologies Familiarity with Agile development methodologies Solid understanding of IT and software delivery best practices, including Agile and Waterfall methodologies, IT change and release processes, data security and privacy, and testing best practices Ability to work independently and collaboratively, with strong problem-solving and analytical skills, and proficiency in Word, Excel, Visio, and PowerPoint. Preferred: ServiceNow Developer experience (beneficial but not required; this is not a developer role) Certified Master Architect (CMA) / Certified Technical Architect (CTA) or equivalent Implementation Specialist Certification or Equivalent for two or more products (ITSM, HRSD, GRC, SecOPS, ITOM, ITAM, SPM) Deloitte is an equal opportunities employer, and we welcome applications from all qualified candidates.
02/02/2026
Full time
Birmingham, Milton Keynes, Reading, St Albans Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Summary: The Global ServiceNow Center of Excellence are seeking a highly skilled and experienced ServiceNow Solutions Architect to design innovative solutions on the ServiceNow platform. The ideal candidate will possess a deep understanding of ServiceNow's capabilities, best practices, and integration with other enterprise systems. This role requires a strong technical background, excellent written and verbal communication skills, and the ability to collaborate effectively with cross-functional teams. The successful candidate will be responsible for translating business requirements into technical specifications, leading the design and implementation of complex ServiceNow solutions, and ensuring the ongoing performance and stability of the platform. Responsibilities: Lead the design, development, and implementation of ServiceNow solutions aligned with business needs and strategic objectives. Collaborate with business stakeholders to gather requirements, understand business processes, and translate them into technical specifications. Develop and maintain detailed architectural diagrams, design documents, and technical specifications. Provide technical leadership and guidance to development teams, ensuring adherence to best practices and coding standards. Perform code reviews and ensure the quality and performance of ServiceNow solutions. Integrate ServiceNow with other enterprise systems, using APIs and other integration technologies. Troubleshoot and resolve technical issues related to ServiceNow solutions. Stay current with the latest ServiceNow features, updates, and best practices. Contribute to the development and maintenance of ServiceNow's roadmap and strategy. Mentor and guide junior team members. Participate in the full software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and maintenance. Ensure solutions are scalable, reliable, and maintainable. Adhere to IT governance and security policies. Proactively identify and mitigate potential risks. Contribute to the continuous improvement of ServiceNow processes and procedures. Important: Whilst a deep technical understanding of the platform is required this is not a lead developer role. The candidate should expect to spend the majority of their time in meetings with project teams and business stakeholders, creating design documentation to meet the business objectives and supporting projects through the mandatory governance processes. There will be little hands-on development work outside of the occasional proof-of-concept or analysis work. Connect to your skills and professional experience Required: Proven ServiceNow experience as an architect with deep understanding of ServiceNow architecture, modules, and best practices Certified ServiceNow Administrator (CSA) or equivalent Proven track record leading complex solution designs, including out-of-the-box and custom applications with complex integrations Excellent written and verbal communication, interpersonal, and presentation skills; ability to clearly explain complex technical information to both technical and non-technical audiences Experience with ServiceNow modules such as ITSM, ITBM, CSM, HRSD, and ITOM Experience with API integrations and integration technologies Familiarity with Agile development methodologies Solid understanding of IT and software delivery best practices, including Agile and Waterfall methodologies, IT change and release processes, data security and privacy, and testing best practices Ability to work independently and collaboratively, with strong problem-solving and analytical skills, and proficiency in Word, Excel, Visio, and PowerPoint. Preferred: ServiceNow Developer experience (beneficial but not required; this is not a developer role) Certified Master Architect (CMA) / Certified Technical Architect (CTA) or equivalent Implementation Specialist Certification or Equivalent for two or more products (ITSM, HRSD, GRC, SecOPS, ITOM, ITAM, SPM) Deloitte is an equal opportunities employer, and we welcome applications from all qualified candidates.
ServiceNow Technical Architect / Developer - Security Cleared
WeAreTechWomen Manchester, Lancashire
Overview Job Title: ServiceNow Technical Architect / Developer Location: London, Manchester or Birmingham Level: Associate Manager & Specialist Salary: Competitive Salary & Package (Dependent on Experience) Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Note: The above information relates to a specific client requirement Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: A global professional services organization, which includes being avital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Accenture is recognised as the No 1 Service Partner globally due to our work on delivering the most complex, innovative and impactful ServiceNow solutions in the world. The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of AI to businesses and the ServiceNow Business Group already have an impressive list of clients who are realising the value of AI and GenAI with ServiceNow to transform their business. We are looking for talented, entrepreneurial technical talent to work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining ServiceNow partner in the ecosystem. As a ServiceNow Technical Lead/Architect or Developer you: You can understand business challenges and architect system solutions with ServiceNow You are wanting to work with global clients across industries in a trusted advisor capacity to design and deliver new solutions for our clients. Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems. You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress. Drive the continuous improvements of our implementation methodology and service offerings based on client experiences. Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity. You are someone that is process oriented and prefers order over chaos. You are comfortability asking for help from peers and Subject Matter Experts when needed. Strong background working with Enterprise Software companies and/or Consulting companies. Qualification We are looking for experience in the following skills: Knowledge and experienceworking with ServiceNow in Development or Technical Architecture capacity. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability todemonstrate advanced scripting and integration skills-JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP) Security Clearance is desirable, or the ability to obtain SC clearance is required. Locations London Birmingham Manchester Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at
02/02/2026
Full time
Overview Job Title: ServiceNow Technical Architect / Developer Location: London, Manchester or Birmingham Level: Associate Manager & Specialist Salary: Competitive Salary & Package (Dependent on Experience) Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Note: The above information relates to a specific client requirement Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: A global professional services organization, which includes being avital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Accenture is recognised as the No 1 Service Partner globally due to our work on delivering the most complex, innovative and impactful ServiceNow solutions in the world. The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of AI to businesses and the ServiceNow Business Group already have an impressive list of clients who are realising the value of AI and GenAI with ServiceNow to transform their business. We are looking for talented, entrepreneurial technical talent to work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining ServiceNow partner in the ecosystem. As a ServiceNow Technical Lead/Architect or Developer you: You can understand business challenges and architect system solutions with ServiceNow You are wanting to work with global clients across industries in a trusted advisor capacity to design and deliver new solutions for our clients. Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems. You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress. Drive the continuous improvements of our implementation methodology and service offerings based on client experiences. Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity. You are someone that is process oriented and prefers order over chaos. You are comfortability asking for help from peers and Subject Matter Experts when needed. Strong background working with Enterprise Software companies and/or Consulting companies. Qualification We are looking for experience in the following skills: Knowledge and experienceworking with ServiceNow in Development or Technical Architecture capacity. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability todemonstrate advanced scripting and integration skills-JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP) Security Clearance is desirable, or the ability to obtain SC clearance is required. Locations London Birmingham Manchester Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at

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