Senior Visitor Experience Officer 13.74 per hour

In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy.

We're looking for someone with great people skills, who loves to inspire and delight by providing top-quality experiences for visitors, to join us as a Senior Visitor Experience Officer at the Dudmaston Estate. You'll support the Operations Manager in making sure everything runs smoothly in what is a complex and lively visitor business.

What it's like to work here

Enchanted wooded parkland, sweeping gardens and a house with a surprise, Dudmaston is something unexpected in the Shropshire countryside. A much loved home for over 875 years. The gardens provide amazing vistas and tranquillity while the orchard is the perfect place to relax and for the children to let off steam. For more stunning views and getting up close to nature head to Big Pool and Dingle woods, while the wider estate provides extensive walking routes for year round enjoyment and an expanding visitor business.

As part of the operations team, you'll be focused on achieving the highest standards of presentation and service, helping everything to run smoothly during projects, events, active conservation work, busy school holidays throughout the year. You'll work alongside colleagues in the Welcome team to make sure everyone who visits has everything they need to enjoy their day.

You'll carry out duty management as needed, and will work weekends on a rota basis. Sometimes you may need to get stuck in and help wherever you're needed to keep the whole place running smoothly.

You'll have plenty of opportunities to talk to visitors, introducing them to all that makes the Dudmaston Estate so special. You may also be managing and supervising others, including volunteers. You'll be responsible on the day for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers, and customers in case of emergency, enquiry or complaint.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• knowledge of audience engagement and inclusive programming in heritage or cultural settings
• strong leadership and team co ordination skills
• ability to respond to operational challenges with agility and professionalism
• ability to effectively monitor budgets and track performance
• deep understanding of health and safety, safeguarding, and compliance in public environments

Criteria for all other applicants:

• experienced in devising and running activities to inspire and engage people
• skilled at communicating, and building good working relationships with people in your team and beyond
• aware of ways to interpret precious collections of art, objects and nature to a wide variety of people
• able to create and design engaging, accessible and informative interpretation
• well organised, and able to work at pace and keep to time
• confident that you can deal with all kinds of people in all kinds of situations
• flexible, yet with a focus on always giving high standards of customer service
• used to working with and supervising volunteers

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Dudmaston, Quatt, Bridgnorth, WV15 6QN

Documents

Senior Visitor Experience Officer - Career Level B.pdf

Requirements

Compliance. Eligibility to Work in the UK

Additional information

Closing Date: 8th February 2026

To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.

If you need any help with your application, i.e. due to technical difficulties, please call us on or email us at

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on or email us at and we'll support you as best as we can. For examples of how, please see our supporting you page.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.