Junior Infrastructure Engineer

Job Type: Permanent, full-time
Company: Enactor ( )
Location: Hertford, United Kingdom Job Title: Junior Infrastructure Engineer Sector: Enterprise Retail Software
Requirement: 3+ years Salary: To be advised based on fit with a role with a bonus scheme linked to performance

We are looking for an enthusiastic and motivated Junior Infrastructure Engineer to join our growing IT team. This is a fantastic opportunity to accelerate your career in a supportive and hands-on environment. You will be a key member of our team, providing essential support for our on-premises and cloud infrastructure. Working under the guidance of our senior engineers, you will troubleshoot technical issues, perform routine maintenance, and contribute to exciting projects, gaining exposure to a wide range of modern technologies.

We are an innovative software company bidding to become a leading global supplier of retail applications. We specialise in flexible, micro-services based store and supporting solutions that are deployed in Department Stores, Food, Fashion, Hospitality, Stadiums, Luxury bands, Auto parts and General Merchandise. Our software products include POS, mobile POS, Card Payment, Order Management, Inventory Management and more. We sell and deliver these products under traditional licensing models as well as providing them through hosted services in AWS and Azure.

We offer a new, process-based development toolset as part of our application suite. Using the Enactor Toolkit business events and actions are understood and managed as processes across the enterprise and represented visually. Our smart design tools and reusable libraries of components mean that application development becomes a drag-and-drop exercise. The combination of the Toolkit and libraries within Enactor give retailers a unique ability to react and adapt their applications in a changing and highly competitive retail landscape.

We have main offices in Hertford in the UK, Colombo, Kandy & Galle in Sri Lanka and the USA.

• IT Support & Troubleshooting: Act as a first and second line of support (L1/L2), responding to, triaging, and resolving IT support tickets for hardware, software, and network issues in a timely manner. Escalate complex issues to senior engineers when necessary.
• System Maintenance & Monitoring: Assist in performing daily, weekly, and monthly health checks on our servers, systems, and network devices to ensure stability and performance.
• User & Systems Administration: Handle day-to-day administrative tasks, including managing user accounts in Active Directory, setting up new workstations, and managing access permissions.
• Backup & Recovery Operations: Support our data backup and recovery procedures by running scheduled jobs, monitoring their completion, and assisting with data restore tests.
• Documentation: Help create and maintain clear technical documentation for common procedures, system configurations, and user guides.

Approximately 3+ years of experience in an IT support or junior infrastructure role (e.g., IT Support Analyst, Helpdesk Technician, Junior Systems Administrator).

• Hands-on experience supporting Windows Server environments, including user administration in Active Directory.
• A solid understanding of fundamental networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with virtualization concepts and platforms like VMWare or Microsoft Hyper-V.
• A logical approach to problem-solving and a strong desire to learn and develop new technical skills.
• Excellent communication and customer service skills, with the ability to support non-technical users.
• BSc/ BA in computer science or equivalent preferred.