Senior Customer Implementation Specialist - London or Peterborough, UK (hybrid) London; Peterborough

London; Peterborough

Senior Customer Implementation Specialist - London or Peterborough, UK (hybrid)

As a Senior Customer Implementation Specialist here at Convera, you will lead the implementation process for complex customer engagements, providing advanced technical expertise and project management. This role involves managing high-stakes projects, mentoring junior team members, and contributing to the continuous improvement of implementation practices. The ideal candidate has significant experience in customer implementation, excels at problem-solving, and thrives in a customer-facing role.

You will be responsible for:

• Lead end-to-end implementation for large or complex customer projects, ensuring successful deployment and adoption.
• Act as a trusted advisor to customers, guiding them through technical and operational aspects of implementation.
• Oversee and mentor junior implementation specialists, providing guidance and support as needed.
• Develop detailed project plans, including timelines, resource allocation, and risk assessments.
• Troubleshoot and resolve advanced technical challenges during implementation, escalating to engineering teams when necessary.
• Collaborate with cross-functional teams to address customer-specific needs and ensure alignment with product capabilities.
• Continuously evaluate and improve implementation processes to enhance efficiency and customer satisfaction.
• Provide feedback to Product and Engineering teams based on customer implementation experiences.

You should apply if you have:

• Extensive and progressive experience in customer implementation, technical support, or a related field.
• Proven expertise in managing complex implementation projects.
• Strong leadership skills, with experience mentoring or leading junior team members.
• Advanced technical knowledge of system integration, data migration, and solution configuration.
• Excellent project management and organizational skills.
• Familiarity with CRM and project management tools (e.g., Salesforce, JIRA, Smartsheets, Asana, or similar).

Preferred (not essential):

• Bachelor's degree in Business, Computer Science, or a related field (Master's degree preferred).
• Experience with API and SWIFT implementations

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive salary
• Opportunity to earn an annual bonus
• Great career growth and development opportunities in a global organization
• A flexible approach to work (hybrid model)
• Generous insurance (health, disability, life)
• Paid holidays, time-off and leave policies for life events (maternity, paternity, adoption)
• Paid time off for volunteering / charity opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.

Apply now!

Are you legally able to work within the country where this role resides?

Have you worked for Convera for any period of time on or after March 1, 2022?

If hired for this position, will you now or in the future require sponsorship for employment visa status?

Convera requires background checks of all new employees at the appropriate stage of the application procedure, including, in certain countries, the investigation of criminal convictions, according to applicable federal, state and local law. Disclosure of a criminal record will not necessarily disqualify you for employment. Any conviction or guilty plea will be evaluated on its own merit with respect to time, nature, circumstances and seriousness, as well as any other factors required pursuant to applicable federal, state and local law, in relation to the job for which you are indicating interest. However, failure to disclose this information when requested, in accordance with applicable federal, state and local law, will generally result in a disqualification of your application or termination of employment.

I have read and understand the Convera Privacy Notice

By checking this box, I agree to allow Convera to retain my data for future opportunities for employment for up to 183 days after the conclusion of consideration of my current application for employment.