2nd / 3rd Line Support Engineer

2nd / 3rd Line Support

Manchester

Up to 36,000 Permanent 35 hours per week

An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations.

This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility.

Key Responsibilities

• Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi)
• Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments
• Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery
• Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues
• Lead, mentor, and performance manage IT Service Desk Analysts
• Ensure security, patching, compliance, and best practice standards
• Drive continuous improvement and infrastructure resilience

Experience Needed

• Background in network and systems infrastructure management
• Proven experience delivering 2nd / 3rd Line support
• Knowledge of Microsoft stack (M365, Azure AD, Windows Server)
• Experience with virtualisation, backup solutions, and endpoint management
• Confident leading and developing IT teams
• Full UK driving licence and access to own vehicle

Package

• Up to 36,000
• 30 days holiday + Bank Holidays
• Christmas office closure
• Local Government Pension Scheme
• Free onsite parking

Enhanced DBS and references required.

Please get in touch as soon as possible as we have interview slots for next week!