Infrastructure Support Analyst

Infrastructure Support Engineer (2nd/3rd Line)

South Manchester (Hybrid - 1 day onsite)

£35,000 - £40,000 + excellent benefits

Are you a solid 2nd or early 3rd Line Engineer with strong Windows Server experience who wants to move further into infrastructure and project work?

We're working with a long-established, award-winning software and hosting provider based in South Manchester who are looking to add an Infrastructure Support Engineer to their close-knit platform team. This is a hands-on role supporting live environments, but with genuine opportunity to get involved in infrastructure projects, upgrades and ongoing platform improvements.

The Role:

This position sits between support and infrastructure delivery. There's no split between "support" and "projects" - if an issue comes in, the whole team gets involved, and equally you'll be encouraged to contribute to project work as part of your day-to-day role.

The environment is predominantly Windows-based, with Linux used for management and supporting services. Linux experience is useful but not essential.

What You'll Be Doing

• Providing 2nd/3rd line support for a production hosting and infrastructure environment
• Working hands-on with Windows Server (configuration, troubleshooting, changes - not desktop support)
• Supporting virtualised platforms and associated infrastructure services
• Assisting with infrastructure projects including upgrades, migrations and new deployments
• Monitoring systems and responding to alerts within agreed SLAs
• Working with datacentre and third-party partners for connectivity and VPN change requests
• Managing and supporting storage technologies
• Supporting Firewall rule changes and security policies
• Assisting with patching, backups, DR testing and general platform stability

What We're Looking For

• Experience in a 2nd or 3rd Line Infrastructure/Systems/Hosting Support role
• Strong Windows Server experience and confidence working in server environments
• Some exposure to Linux (nice to have, not mandatory)
• Experience with virtualisation (VMware or similar)
• Understanding of storage platforms and technologies
• Working knowledge of networking fundamentals:
• IP-level routing
• VLAN concepts
• Firewall policies
• VPN changes (requests and coordination rather than full design)
• A collaborative mindset - happy to support BAU issues and get involved in project delivery
• Someone curious, hands-on and keen to continue developing their infrastructure skills

Why Join?

• South Manchester location with excellent transport links
• Hybrid working - typically 1 day per week onsite
• Supportive, low-churn environment with a strong team culture
• Real exposure to infrastructure projects and platform improvements
• Excellent benefits package including private medical and bonus
• Salary £35,000 - £40,000, depending on experience

If you're a capable infrastructure Support Engineer looking to take the next step without being thrown in at the deep end, this is a great opportunity to grow in a stable, well-run environment.

Call for a confidential chat.

Cathcart Technology is acting as an Employment Agency in relation to this vacancy.