Technician 2

Join a leading independent technology and services provider as a Floorwalker!

Job Overview:We are seeking a Floorwalker who will serve as both an onsite and virtual guide during the transition from Zoom to Microsoft Teams. This role will support colleagues in understanding new features, adopting best practices, and building confidence in using Teams for effective collaboration and meetings.

Location: Edinburgh, EH12 1HQ

Rate: An hourly rate, in-scope IR35, of £14.30 (PAYE) OR £19.34 per hour (via a Hays Approved Umbrella Company).

Start Date: 26-Feb-2026

End Date: 02-Apr-2026

Work Schedule: Mon-Fri, 09:00 - 17:30 (5 days per week)

Key Responsibilities

• Be proactive with a visible and approachable presence to answer "how-to" questions (excluding technical troubleshooting).
• Deliver demos via Microsoft Teams-both in person and remotely-using pre-defined scripts and presentation decks.
• Explain the differences between Zoom and Teams, including meeting setup, chat, and collaboration tools.
• Share tips and best practices for effective use of Microsoft Teams.
• Encourage colleague engagement and build confidence in using Teams for daily work activities.
• Record and document all assistance provided to colleagues.

Key Requirements

• Strong knowledge of Microsoft Teams features and functionality.
• Ability to communicate clearly and educate users in a friendly, non-technical manner.
• Familiarity with Zoom to effectively explain differences during migration.
• Comfortable presenting and engaging with both in-person and remote audiences via Teams.
• Excellent interpersonal and facilitation skills.

Qualities

• Supportive, patient, and approachable
• Positive attitude toward change and adoption
• Collaborative and proactive in engaging colleagues

Additional Information

Interview Process: MS Teams/Telephonic/In-person

How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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