Business Analyst

Location: London (Hybrid - 1-2 days/week onsite) Contract Length: 6 Months Day Rate: £475-£500/day Engagement: Full-Time Contract

A leading insurance intermediary is embarking on a strategic transformation of its placement operations and is seeking a Business Analyst to play a key role in delivering this change. This full-time contract position is ideal for someone with strong experience in structured commercial insurance markets and a deep understanding of broking workflows.

Placement Process Transformation

• Collaborate with business and operations teams to define and optimise placement workflows.
• Support solution design, testing, and implementation phases, including training and post-launch support.
• Improve processes across document creation, order handling, endorsements, and post-placement activities.

Stakeholder Engagement

• Act as a conduit between broking teams, operational leads, technology partners, and external vendors.
• Lead workshops and interviews to gather and translate business requirements.

Process & Systems Analysis

• Map current and future state workflows using tools like Visio and JIRA.
• Work with broking platforms and CRM integrations (e.g., Salesforce).
• Ensure alignment with internal governance and industry conduct standards.

Governance & Reporting

• Maintain RAID logs and contribute to project documentation.
• Deliver insights and metrics to support continuous improvement.

• Proven experience in insurance broking, ideally within structured or regulated markets such as the London insurance ecosystem.
• Strong understanding of placement processes across the full lifecycle.
• Proficiency in tools like Azure DevOps, Visio, and Salesforce.
• Excellent communication and stakeholder management skills.
• Experience working in Agile environments and managing multiple workstreams.
• Familiarity with regulatory compliance and operational risk frameworks.