Our client is seeking a Senior Desktop & Infrastructure Support Engineer to act as a technical authority within a fast-paced corporate environment. This is a Tier 3 role designed for an expert who thrives on resolving complex escalations, leading infrastructure projects, and mentoring junior talent. The Core Pillars Systems Architecture: Engineer and automate our fleet management using Intune, SCCM, or JAMF . The Automator: Replace manual tasks with PowerShell or Python scripts to build a self-healing environment. Infrastructure Lead: Drive high-stakes projects-from OS migrations to VDI (VMware/Citrix) and security hardening. VIP Technical Partner: Provide "white-glove" solutions for executive leadership and sensitive business functions. Identity & Security: Guardian of Azure AD/Entra ID, Okta, and Group Policy . Your Profile 5+ Years in high-level corporate deskside or systems engineering. Mastery of Windows 10/11, macOS, and the M365 ecosystem. Mindset: You don't just fix symptoms; you perform RCA to kill the root cause. Lead: You enjoy mentoring junior teams and setting the gold standard for SOPs. If you would be interested to apply please drop your updated CV on yogeshwari. com Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
26/02/2026
Full time
Our client is seeking a Senior Desktop & Infrastructure Support Engineer to act as a technical authority within a fast-paced corporate environment. This is a Tier 3 role designed for an expert who thrives on resolving complex escalations, leading infrastructure projects, and mentoring junior talent. The Core Pillars Systems Architecture: Engineer and automate our fleet management using Intune, SCCM, or JAMF . The Automator: Replace manual tasks with PowerShell or Python scripts to build a self-healing environment. Infrastructure Lead: Drive high-stakes projects-from OS migrations to VDI (VMware/Citrix) and security hardening. VIP Technical Partner: Provide "white-glove" solutions for executive leadership and sensitive business functions. Identity & Security: Guardian of Azure AD/Entra ID, Okta, and Group Policy . Your Profile 5+ Years in high-level corporate deskside or systems engineering. Mastery of Windows 10/11, macOS, and the M365 ecosystem. Mindset: You don't just fix symptoms; you perform RCA to kill the root cause. Lead: You enjoy mentoring junior teams and setting the gold standard for SOPs. If you would be interested to apply please drop your updated CV on yogeshwari. com Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
IT Project Engineer - Exciting New Role with a Leading MSP Are you a skilled 2nd/3rd Line Engineer with hands-on project experience, ready to take the next step into a dedicated IT Project role ? Do you want to work with a fast-growing MSP, delivering complex technical projects for a diverse client base, whilst expanding your skills across enterprise-level tech? This is a brand-new opportunity to join a supportive, close-knit team, working on high-value IT projects that make a real impact for 400+ businesses across the UK. Location: Redhill Salary: £40,000 - £50,000 (DOE) Benefits: Company laptop & equipment, performance-based bonus, 22 days holiday (rising to 25 with service), Ongoing training & development support, regular team socials and a supportive working culture The Role As an IT Project Engineer, you will take ownership of the planning, delivery, and implementation of a wide variety of technical projects. You'll work closely with the wider engineering team, helping scope requirements, configure solutions, and ensure smooth deployment to client environments. You'll be trusted to deliver across Microsoft, networking, virtualisation, and security technologies, providing technical expertise while maintaining excellent client communication. This is a role for someone with proven 2nd or 3rd Line experience, who has already been involved in project delivery and is looking to step fully into a project-focused position. Your Day-to-Day: Deliver and implement technical projects for SME clients, both remotely and on-site Work closely with project managers and senior engineers to scope and plan solutions Configure and deploy servers, networking, virtual desktops, and security solutions Provide escalated technical input during project phases, ensuring successful delivery Assist with client onboarding and infrastructure upgrades Document all project work and hand over smoothly to support teams Act as a trusted technical advisor, ensuring clients understand solutions and best practices Tech You Will Work With: OS & Servers: Windows Server, Active Directory, Azure AD, Hyper-V, VMware Cloud & Virtualisation: Microsoft 365, Citrix, RDS Networking: Firewalls, switches, routers (e.g., Fortinet, Cisco, Sophos) Backups & DR: Veeam, off-site disaster recovery solutions Monitoring & Security: MSP-standard monitoring tools, patching & endpoint protection What You Bring: At least 2 years' experience delivering IT projects in an MSP or fast-paced IT environment Strong technical grounding at 2nd/3rd Line level across Microsoft, networking & infrastructure Proven experience in scoping, configuring, and implementing technical solutions Excellent problem-solving and communication skills Customer-first approach, with the ability to explain technical solutions in plain English A full UK driving licence and access to a vehicle (essential due to client site visits) For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
03/10/2025
Full time
IT Project Engineer - Exciting New Role with a Leading MSP Are you a skilled 2nd/3rd Line Engineer with hands-on project experience, ready to take the next step into a dedicated IT Project role ? Do you want to work with a fast-growing MSP, delivering complex technical projects for a diverse client base, whilst expanding your skills across enterprise-level tech? This is a brand-new opportunity to join a supportive, close-knit team, working on high-value IT projects that make a real impact for 400+ businesses across the UK. Location: Redhill Salary: £40,000 - £50,000 (DOE) Benefits: Company laptop & equipment, performance-based bonus, 22 days holiday (rising to 25 with service), Ongoing training & development support, regular team socials and a supportive working culture The Role As an IT Project Engineer, you will take ownership of the planning, delivery, and implementation of a wide variety of technical projects. You'll work closely with the wider engineering team, helping scope requirements, configure solutions, and ensure smooth deployment to client environments. You'll be trusted to deliver across Microsoft, networking, virtualisation, and security technologies, providing technical expertise while maintaining excellent client communication. This is a role for someone with proven 2nd or 3rd Line experience, who has already been involved in project delivery and is looking to step fully into a project-focused position. Your Day-to-Day: Deliver and implement technical projects for SME clients, both remotely and on-site Work closely with project managers and senior engineers to scope and plan solutions Configure and deploy servers, networking, virtual desktops, and security solutions Provide escalated technical input during project phases, ensuring successful delivery Assist with client onboarding and infrastructure upgrades Document all project work and hand over smoothly to support teams Act as a trusted technical advisor, ensuring clients understand solutions and best practices Tech You Will Work With: OS & Servers: Windows Server, Active Directory, Azure AD, Hyper-V, VMware Cloud & Virtualisation: Microsoft 365, Citrix, RDS Networking: Firewalls, switches, routers (e.g., Fortinet, Cisco, Sophos) Backups & DR: Veeam, off-site disaster recovery solutions Monitoring & Security: MSP-standard monitoring tools, patching & endpoint protection What You Bring: At least 2 years' experience delivering IT projects in an MSP or fast-paced IT environment Strong technical grounding at 2nd/3rd Line level across Microsoft, networking & infrastructure Proven experience in scoping, configuring, and implementing technical solutions Excellent problem-solving and communication skills Customer-first approach, with the ability to explain technical solutions in plain English A full UK driving licence and access to a vehicle (essential due to client site visits) For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Human Capital Ventures
Milton Keynes, Buckinghamshire
Our Client, a leading, fast-growing global financial services group, seeks a Senior IT Support Analyst to join its centralised IT function. Supporting a user base of over 15,000 staff, including senior executives and VIP users across multiple international offices, this position plays a critical role in dealing with escalations from the outsourced IT service desk and providing continuous service improvement activities. As a Senior IT Support Analyst, you will be working closely with the third-party outsourced first-line team, providing them with knowledge articles to enhance their support capabilities. You will provide support and resolution to high-level 2nd line support escalations, then provide major incident support and problem management activities to perform root cause analysis and implement preventative measures to manage incidents through the ServiceNow ITSM. The successful candidate will work hybrid remote from our clients' Milton Keynes IT shared service centre in office 3 days per week, supporting IT operations and employees during core business hours 7 AM - 7 PM, Monday to Friday, as well as occasionally out of hours support for other global locations (7 PM - 2 AM, Monday to Friday) remotely on a rota basis. Additionally, you will have the option to support the business on weekends and bank holidays on a voluntary on-call basis to increase earnings if so desired. This is an exceptional opportunity to join a market-leading organization and be part of a dynamic and supportive team. Working in a large enterprise, you will have the chance to grow your network and gain exposure to a wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with the outsourced service desk to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues are escalated and triaged promptly. Maintain and update Knowledge Base (KB) articles, serving as the Subject Matter Expert (SME) for relevant content. Offer executive user support to key stakeholders and senior management. Manage escalated incidents and requests via ServiceNow, ensuring timely resolution. Utilize advanced IT troubleshooting and analytical skills for issue diagnosis and support. Take ownership of unresolved issues, delegating tasks to appropriate teams as needed. Escalate wider-impacting support issues to the Service Desk Team Lead and Head of IT Support when necessary. Conduct advanced network troubleshooting and root cause analysis. Provide advanced support for mobile devices (Apple & Android) and Mac OS X. Administer Active Directory Users and Computers through ADMP and CoreView. Deliver expert-level support for Windows 10, Windows 11, and Microsoft products. Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices, such as Apple smartphones and tablets Familiarity and comfort in using web conferencing and collaboration tools and applications such as Teams, Zoom, Whatsapp, Cisco Webex etc. Excellent analytical and problem-solving skills, with the ability to think creatively and strategically. Strong communication skills, with the ability to clearly articulate technical issues to non-technical stakeholders. Ability to work independently and as part of a team, with a focus on achieving results. Location: Milton Keynes, Buckinghamshire (hybrid remote 2/3 days p/w) Term: Full Time, 12-month initial fixed term contract (Possible permanent) Salary: £30,000 - £35,000 per annum Benefits: Annual bonus program, optional on-call, paid training and development, excellent holiday allowance, great pension, health, and life insurance more! Do not let this opportunity pass you by, which could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
02/10/2025
Full time
Our Client, a leading, fast-growing global financial services group, seeks a Senior IT Support Analyst to join its centralised IT function. Supporting a user base of over 15,000 staff, including senior executives and VIP users across multiple international offices, this position plays a critical role in dealing with escalations from the outsourced IT service desk and providing continuous service improvement activities. As a Senior IT Support Analyst, you will be working closely with the third-party outsourced first-line team, providing them with knowledge articles to enhance their support capabilities. You will provide support and resolution to high-level 2nd line support escalations, then provide major incident support and problem management activities to perform root cause analysis and implement preventative measures to manage incidents through the ServiceNow ITSM. The successful candidate will work hybrid remote from our clients' Milton Keynes IT shared service centre in office 3 days per week, supporting IT operations and employees during core business hours 7 AM - 7 PM, Monday to Friday, as well as occasionally out of hours support for other global locations (7 PM - 2 AM, Monday to Friday) remotely on a rota basis. Additionally, you will have the option to support the business on weekends and bank holidays on a voluntary on-call basis to increase earnings if so desired. This is an exceptional opportunity to join a market-leading organization and be part of a dynamic and supportive team. Working in a large enterprise, you will have the chance to grow your network and gain exposure to a wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with the outsourced service desk to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues are escalated and triaged promptly. Maintain and update Knowledge Base (KB) articles, serving as the Subject Matter Expert (SME) for relevant content. Offer executive user support to key stakeholders and senior management. Manage escalated incidents and requests via ServiceNow, ensuring timely resolution. Utilize advanced IT troubleshooting and analytical skills for issue diagnosis and support. Take ownership of unresolved issues, delegating tasks to appropriate teams as needed. Escalate wider-impacting support issues to the Service Desk Team Lead and Head of IT Support when necessary. Conduct advanced network troubleshooting and root cause analysis. Provide advanced support for mobile devices (Apple & Android) and Mac OS X. Administer Active Directory Users and Computers through ADMP and CoreView. Deliver expert-level support for Windows 10, Windows 11, and Microsoft products. Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices, such as Apple smartphones and tablets Familiarity and comfort in using web conferencing and collaboration tools and applications such as Teams, Zoom, Whatsapp, Cisco Webex etc. Excellent analytical and problem-solving skills, with the ability to think creatively and strategically. Strong communication skills, with the ability to clearly articulate technical issues to non-technical stakeholders. Ability to work independently and as part of a team, with a focus on achieving results. Location: Milton Keynes, Buckinghamshire (hybrid remote 2/3 days p/w) Term: Full Time, 12-month initial fixed term contract (Possible permanent) Salary: £30,000 - £35,000 per annum Benefits: Annual bonus program, optional on-call, paid training and development, excellent holiday allowance, great pension, health, and life insurance more! Do not let this opportunity pass you by, which could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
MAJOR GLOBAL RETAILER SEEKS Global IT Infrastructure ArchitectCAN YOU MAKE A SUCCESS EVEN MORE SUCCESSFUL?My Client is a major retailer based in the UK.but with a global reach.As they look to expand an improve their retail offering ,they are now looking to employ a dynamic and ambitious Global IT Infrastructure ArchitectAbout the Candidate: A proven background in presales, professional services and solutions design from previous SME roles At least 10years experience within IT Systems & leading technical design within Customer environments Technical SME covering areas of Microsoft products (AD, SCCM, WSUS, 365), Linux, AIX, Citrix, VMware, Storage in both Data center & Hybrid-Cloud environments, Mainframe is a plus Have an existing understanding of infrastructure technologies & solutions required to enable high performing business critical global SAP & VDI environments in both datacenter & cloud Clear understanding of LAN/ WAN architecture with technologies such as DMVPN & SDWAN Strong in IT Technology Leadership, Project Management and ITIL processes Experience in managing global transformations, transitions, M&A IT, change programs Background in leading customer & vendor meetings, whiteboarding and documenting solutions & tenders Senior level engagement with strong commercial/ business mindset & ability to command respect within a remote outsourced environment Ability to underwrite and ratify technical designs at high and low level Experience in a wide range of established and emerging technologies with the ability to harmonise & lead a global portfolio of services Industry recognised expert or architectural certifications and experience Global mindset, results focus, ownership & accountability, Innovative Highly motivated, flexible and ambitious with an opportunity- driven & shift-left mindset Very process oriented, hands-on and able to handle pressure Able to manage teams and proven experience in getting the best out of vendors Strong in planning and execution with good communication skills - customer oriented Excellent oral and written skills in English - any other languages would be an asset Microsoft MCSE or MCSA certification, LPI certification, CISSP certification Experience within the rapidly changing consumer Retail environment DevOps CI/ CD methodologies including Agile project delivery TOGAF, PRINCE2, ITILv3 IoT, Analytics and AIKey Responsibilities: Lead the CIO Design authority & governance with internal stakeholders and vendors to drive consistent experiences & deliver new globally deployed solutions, projects or changes enabling key business metrics Act as Chief Architect for Global IT services and drive the business transition to a Service Oriented architecture prioritizing consolidation and security improvement Hold a data-driven mindset when working with technical teams, stakeholders and vendors to define, own & ensure a coherent and consistent technology strategy, roadmap & topology Ensure all current and future solutions meet security, quality, policy and compliance requirements Identify opportunities to provide innovative enterprise solutions by leading PoC's for technology that strengthen the global service offerings & capabilities. Ensure tight alignment & partnerships with key technology vendors to ensure forward thinking & proactivity Establish close working relationships with geographically diverse business stakeholders to scope requirements, construct high & low-level technical designs (functional & non-functional), configurations and operational processes to drive Local, Country or Divisional projectsBenefits include large bonus, hybrid working, private medical, significant product discount.This is an exciting and challenging role with excellent career prospects and a very good £package.If you think it is right for you, then please submit your CV asap,via the link below, or call Ian Gerstein on for more information.Mandeville is acting as an Employment Agency in relation to this vacancy.
05/08/2023
Full time
MAJOR GLOBAL RETAILER SEEKS Global IT Infrastructure ArchitectCAN YOU MAKE A SUCCESS EVEN MORE SUCCESSFUL?My Client is a major retailer based in the UK.but with a global reach.As they look to expand an improve their retail offering ,they are now looking to employ a dynamic and ambitious Global IT Infrastructure ArchitectAbout the Candidate: A proven background in presales, professional services and solutions design from previous SME roles At least 10years experience within IT Systems & leading technical design within Customer environments Technical SME covering areas of Microsoft products (AD, SCCM, WSUS, 365), Linux, AIX, Citrix, VMware, Storage in both Data center & Hybrid-Cloud environments, Mainframe is a plus Have an existing understanding of infrastructure technologies & solutions required to enable high performing business critical global SAP & VDI environments in both datacenter & cloud Clear understanding of LAN/ WAN architecture with technologies such as DMVPN & SDWAN Strong in IT Technology Leadership, Project Management and ITIL processes Experience in managing global transformations, transitions, M&A IT, change programs Background in leading customer & vendor meetings, whiteboarding and documenting solutions & tenders Senior level engagement with strong commercial/ business mindset & ability to command respect within a remote outsourced environment Ability to underwrite and ratify technical designs at high and low level Experience in a wide range of established and emerging technologies with the ability to harmonise & lead a global portfolio of services Industry recognised expert or architectural certifications and experience Global mindset, results focus, ownership & accountability, Innovative Highly motivated, flexible and ambitious with an opportunity- driven & shift-left mindset Very process oriented, hands-on and able to handle pressure Able to manage teams and proven experience in getting the best out of vendors Strong in planning and execution with good communication skills - customer oriented Excellent oral and written skills in English - any other languages would be an asset Microsoft MCSE or MCSA certification, LPI certification, CISSP certification Experience within the rapidly changing consumer Retail environment DevOps CI/ CD methodologies including Agile project delivery TOGAF, PRINCE2, ITILv3 IoT, Analytics and AIKey Responsibilities: Lead the CIO Design authority & governance with internal stakeholders and vendors to drive consistent experiences & deliver new globally deployed solutions, projects or changes enabling key business metrics Act as Chief Architect for Global IT services and drive the business transition to a Service Oriented architecture prioritizing consolidation and security improvement Hold a data-driven mindset when working with technical teams, stakeholders and vendors to define, own & ensure a coherent and consistent technology strategy, roadmap & topology Ensure all current and future solutions meet security, quality, policy and compliance requirements Identify opportunities to provide innovative enterprise solutions by leading PoC's for technology that strengthen the global service offerings & capabilities. Ensure tight alignment & partnerships with key technology vendors to ensure forward thinking & proactivity Establish close working relationships with geographically diverse business stakeholders to scope requirements, construct high & low-level technical designs (functional & non-functional), configurations and operational processes to drive Local, Country or Divisional projectsBenefits include large bonus, hybrid working, private medical, significant product discount.This is an exciting and challenging role with excellent career prospects and a very good £package.If you think it is right for you, then please submit your CV asap,via the link below, or call Ian Gerstein on for more information.Mandeville is acting as an Employment Agency in relation to this vacancy.
NATS is the UK's leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally. We are looking for an experienced Software Asset Manager to join our Information Solutions (IS) Team. You will be responsible for managing all activities that optimise the value, risk & compliance of software assets deployed across all IS services. Key responsibilities: Design, implement & continually improve the IS Software Asset Management (SAM) capability in line with industry best practice, to establish Effective Licence Positions (ELP), maintain compliance against licence agreements & be audit ready Monitor & optimise the IS licensing position (including the management of licence portals & tools) to ensure the best value for NATS Lead on & recommend the appropriate licensing structure (model & volumes) for new &/or licence renewals to ensure cost efficient & effective licence procurement decisions are continually made Input into & use IS Service Roadmaps to plan for licence renewals, software obsolescence, savings opportunities & inform business planning Ensure the IS SAM capability is fully integrated with the wider NATS SAM capability to maintain consistency & optimisation of processes, licence utilisation & synergies Focal point for all SAM subject matter queries, to ensure consistency of advice & information on entitlement, software usage, deployment, licence availability, process, governance & compliance Develop & maintain quality relationships with key stakeholders to ensure effective & continually improving SAM capability Represent IS as the SAM SME. Interface with Supply Chain to ensure licensing agreements & contract renewals are fit for purpose Essential skills & experience: Degree in a relevant Business or IT technical qualification or equivalent of knowledge acquired through experience, other qualifications & training/development Demonstrable experience of producing & managing ELPs for Tier 1 & 2 Vendors (e.g. Microsoft, SAP, VMware, IBM, Oracle, Google, Adobe, Citrix) Good working knowledge of major IT SAM products Familiarity with SAM standards or frameworks such as ISO Previous experience embedding software asset management policies, processes & tools as well as delivering substantial maturity improvements Understanding of Cloud based licensing consumption models (e.g. M365, Azure) Understands commercial/strategic decisions that affect long-term delivery, taking account of risk effect Good analytical & reasoning skills Communicates in a clear & engaging way, sharing of information to build enthusiasm & commitment Collaborative working style with a clear focus on delivering outcomes Ability to influence & challenge existing processes to drive efficiency Additional vacancy information In addition to salary & fantastic work environment, NATS offers a range of excellent benefits which includes, company bonus scheme, share scheme, generous leave entitlement & a top class contributory DC pension scheme. If you share our passion to advance aviation & keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences & backgrounds help us be at the forefront of our industry. As NATS have adopted an agile working initiative this will help our teams across the business to be able to work remotely &/or on-site giving greater flexibility. If there is a requirement to come on site or work on client sites across the UK this will be on a needs basis & in discussion.
23/09/2022
Full time
NATS is the UK's leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally. We are looking for an experienced Software Asset Manager to join our Information Solutions (IS) Team. You will be responsible for managing all activities that optimise the value, risk & compliance of software assets deployed across all IS services. Key responsibilities: Design, implement & continually improve the IS Software Asset Management (SAM) capability in line with industry best practice, to establish Effective Licence Positions (ELP), maintain compliance against licence agreements & be audit ready Monitor & optimise the IS licensing position (including the management of licence portals & tools) to ensure the best value for NATS Lead on & recommend the appropriate licensing structure (model & volumes) for new &/or licence renewals to ensure cost efficient & effective licence procurement decisions are continually made Input into & use IS Service Roadmaps to plan for licence renewals, software obsolescence, savings opportunities & inform business planning Ensure the IS SAM capability is fully integrated with the wider NATS SAM capability to maintain consistency & optimisation of processes, licence utilisation & synergies Focal point for all SAM subject matter queries, to ensure consistency of advice & information on entitlement, software usage, deployment, licence availability, process, governance & compliance Develop & maintain quality relationships with key stakeholders to ensure effective & continually improving SAM capability Represent IS as the SAM SME. Interface with Supply Chain to ensure licensing agreements & contract renewals are fit for purpose Essential skills & experience: Degree in a relevant Business or IT technical qualification or equivalent of knowledge acquired through experience, other qualifications & training/development Demonstrable experience of producing & managing ELPs for Tier 1 & 2 Vendors (e.g. Microsoft, SAP, VMware, IBM, Oracle, Google, Adobe, Citrix) Good working knowledge of major IT SAM products Familiarity with SAM standards or frameworks such as ISO Previous experience embedding software asset management policies, processes & tools as well as delivering substantial maturity improvements Understanding of Cloud based licensing consumption models (e.g. M365, Azure) Understands commercial/strategic decisions that affect long-term delivery, taking account of risk effect Good analytical & reasoning skills Communicates in a clear & engaging way, sharing of information to build enthusiasm & commitment Collaborative working style with a clear focus on delivering outcomes Ability to influence & challenge existing processes to drive efficiency Additional vacancy information In addition to salary & fantastic work environment, NATS offers a range of excellent benefits which includes, company bonus scheme, share scheme, generous leave entitlement & a top class contributory DC pension scheme. If you share our passion to advance aviation & keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences & backgrounds help us be at the forefront of our industry. As NATS have adopted an agile working initiative this will help our teams across the business to be able to work remotely &/or on-site giving greater flexibility. If there is a requirement to come on site or work on client sites across the UK this will be on a needs basis & in discussion.
NATS is the UK's leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally. We are looking for an experienced Software Asset Manager to join our Information Solutions (IS) Team. You will be responsible for managing all activities that optimise the value, risk & compliance of software assets deployed across all IS services. Key responsibilities: Design, implement & continually improve the IS Software Asset Management (SAM) capability in line with industry best practice, to establish Effective Licence Positions (ELP), maintain compliance against licence agreements & be audit ready Monitor & optimise the IS licensing position (including the management of licence portals & tools) to ensure the best value for NATS Lead on & recommend the appropriate licensing structure (model & volumes) for new &/or licence renewals to ensure cost efficient & effective licence procurement decisions are continually made Input into & use IS Service Roadmaps to plan for licence renewals, software obsolescence, savings opportunities & inform business planning Ensure the IS SAM capability is fully integrated with the wider NATS SAM capability to maintain consistency & optimisation of processes, licence utilisation & synergies Focal point for all SAM subject matter queries, to ensure consistency of advice & information on entitlement, software usage, deployment, licence availability, process, governance & compliance Develop & maintain quality relationships with key stakeholders to ensure effective & continually improving SAM capability Represent IS as the SAM SME. Interface with Supply Chain to ensure licensing agreements & contract renewals are fit for purpose Essential skills & experience: Degree in a relevant Business or IT technical qualification or equivalent of knowledge acquired through experience, other qualifications & training/development Demonstrable experience of producing & managing ELPs for Tier 1 & 2 Vendors (e.g. Microsoft, SAP, VMware, IBM, Oracle, Google, Adobe, Citrix) Good working knowledge of major IT SAM products Familiarity with SAM standards or frameworks such as ISO Previous experience embedding software asset management policies, processes & tools as well as delivering substantial maturity improvements Understanding of Cloud based licensing consumption models (e.g. M365, Azure) Understands commercial/strategic decisions that affect long-term delivery, taking account of risk effect Good analytical & reasoning skills Communicates in a clear & engaging way, sharing of information to build enthusiasm & commitment Collaborative working style with a clear focus on delivering outcomes Ability to influence & challenge existing processes to drive efficiency Additional vacancy information In addition to salary & fantastic work environment, NATS offers a range of excellent benefits which includes, company bonus scheme, share scheme, generous leave entitlement & a top class contributory DC pension scheme. If you share our passion to advance aviation & keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences & backgrounds help us be at the forefront of our industry. As NATS have adopted an agile working initiative this will help our teams across the business to be able to work remotely &/or on-site giving greater flexibility. If there is a requirement to come on site or work on client sites across the UK this will be on a needs basis & in discussion.
21/09/2022
Full time
NATS is the UK's leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally. We are looking for an experienced Software Asset Manager to join our Information Solutions (IS) Team. You will be responsible for managing all activities that optimise the value, risk & compliance of software assets deployed across all IS services. Key responsibilities: Design, implement & continually improve the IS Software Asset Management (SAM) capability in line with industry best practice, to establish Effective Licence Positions (ELP), maintain compliance against licence agreements & be audit ready Monitor & optimise the IS licensing position (including the management of licence portals & tools) to ensure the best value for NATS Lead on & recommend the appropriate licensing structure (model & volumes) for new &/or licence renewals to ensure cost efficient & effective licence procurement decisions are continually made Input into & use IS Service Roadmaps to plan for licence renewals, software obsolescence, savings opportunities & inform business planning Ensure the IS SAM capability is fully integrated with the wider NATS SAM capability to maintain consistency & optimisation of processes, licence utilisation & synergies Focal point for all SAM subject matter queries, to ensure consistency of advice & information on entitlement, software usage, deployment, licence availability, process, governance & compliance Develop & maintain quality relationships with key stakeholders to ensure effective & continually improving SAM capability Represent IS as the SAM SME. Interface with Supply Chain to ensure licensing agreements & contract renewals are fit for purpose Essential skills & experience: Degree in a relevant Business or IT technical qualification or equivalent of knowledge acquired through experience, other qualifications & training/development Demonstrable experience of producing & managing ELPs for Tier 1 & 2 Vendors (e.g. Microsoft, SAP, VMware, IBM, Oracle, Google, Adobe, Citrix) Good working knowledge of major IT SAM products Familiarity with SAM standards or frameworks such as ISO Previous experience embedding software asset management policies, processes & tools as well as delivering substantial maturity improvements Understanding of Cloud based licensing consumption models (e.g. M365, Azure) Understands commercial/strategic decisions that affect long-term delivery, taking account of risk effect Good analytical & reasoning skills Communicates in a clear & engaging way, sharing of information to build enthusiasm & commitment Collaborative working style with a clear focus on delivering outcomes Ability to influence & challenge existing processes to drive efficiency Additional vacancy information In addition to salary & fantastic work environment, NATS offers a range of excellent benefits which includes, company bonus scheme, share scheme, generous leave entitlement & a top class contributory DC pension scheme. If you share our passion to advance aviation & keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences & backgrounds help us be at the forefront of our industry. As NATS have adopted an agile working initiative this will help our teams across the business to be able to work remotely &/or on-site giving greater flexibility. If there is a requirement to come on site or work on client sites across the UK this will be on a needs basis & in discussion.
360 Recruitment are a specialist IT recruiter, currently recruiting for a Desktop Support Engineer (Onsite & WFH) to join one of the fastest-growing MSPs in the UK. Role: Desktop Support Engineer (Onsite & WFH) Salary: Up to £30,000 basic + KPI Bonus's, £200 per Month (£2,400 per Year) + Benefits 25 Days Holiday Life Assurance Health Plan Start Date: We are looking for candidates who can start as soon as possible Location: Woking on a client's site & Remote (Home Based, Working from Home)(50/50) Type: Permanent - Full-time The purpose of the Desktop Support Engineer: The Desktop Support Engineer will be client-facing, onsite in Woking & Remote, in the majority of cases be the first escalation point and will deal with some of the technical tickets that are raised, providing knowledge to SME to Enterprise Clients, across the latest infrastructure technologies and legacy systems. To provide first & second line professional technical support for an IT infrastructure Managed Service customer, with the aim to fix all incidents. This will be achieved by effective troubleshooting and diagnosis of more complex incidents. You will be required to progress all support incidents in line with the customer SLA ensuring a first response target of 98% is achieved, to achieve this target you will need to be agile in managing your tickets constantly re-evaluating priorities. You will also be required to perform a variety of proactive tasks which will help maximise customers uptime, perform root cause analysis and prevent reoccurring issues. Tasks will include, resolving more complex monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems. The successful candidate will be a target orientated individual and an excellent communicator with the ability to build strong relationships. You will be supporting a wide range of leading technologies. Skills and Experience: Ticket Management - Responsible for ownership and resolution of customer incident tickets which will include extensive end-user direct communication via live agent web chat, e-mail, and phone. Queue Ownership - Being responsible for tickets that are assigned to yourself. You must ensure that internal KPI's are achieved such as SLA targets and key that tickets are progressed in line with SOP. Formation Tactics - During a shift you are expected to adhere to deskside formation tactics, these benefit the customer as we ensure that the right levels of agents / engineer are available to manage inbound incidents, calls, and other ticket activity. Process Compliance - Ensuring adherence to the current service operations processes and work procedures. Embrace continual change and process improvement necessary to improve and maximise the effectiveness of the Service Desk. Customer Management - Making sure you are always building rapport with the customer and strengthening the relationship our client has with its customers builds trust and confidence. KPI Management & Success - You will ensure that all KPI's are met and that you are striving for high standards being delivered be that an internal or customer-facing KPI. Communication - Proactively update the customer through to closure of the ticket. You must be able to express ideas and information clearly and concisely. Planning & Organization - Is well organized and able to multitask effectively. Escalation/Ownership - Any ticket you are unable to resolve ensure escalation to next tier in line with SOP/P1 Process. Personal Motivation - Demonstrates a passion for the customer and for delivering service excellence. Awareness of the following Technologies: Windows OS Support Apple OS Support Mobile Support Thin Clients Support Office 365 Office and Admin Office Support End User Printing Admin End User Citrix Admin End-user Active Directory Admin End-user Data/file admin End-user Mail Admin Anti-Virus Malware removal Firewalls Azure SQL Exchange If this sounds like the role for you then please make an application and a member of our team will be in contact
04/11/2021
Full time
360 Recruitment are a specialist IT recruiter, currently recruiting for a Desktop Support Engineer (Onsite & WFH) to join one of the fastest-growing MSPs in the UK. Role: Desktop Support Engineer (Onsite & WFH) Salary: Up to £30,000 basic + KPI Bonus's, £200 per Month (£2,400 per Year) + Benefits 25 Days Holiday Life Assurance Health Plan Start Date: We are looking for candidates who can start as soon as possible Location: Woking on a client's site & Remote (Home Based, Working from Home)(50/50) Type: Permanent - Full-time The purpose of the Desktop Support Engineer: The Desktop Support Engineer will be client-facing, onsite in Woking & Remote, in the majority of cases be the first escalation point and will deal with some of the technical tickets that are raised, providing knowledge to SME to Enterprise Clients, across the latest infrastructure technologies and legacy systems. To provide first & second line professional technical support for an IT infrastructure Managed Service customer, with the aim to fix all incidents. This will be achieved by effective troubleshooting and diagnosis of more complex incidents. You will be required to progress all support incidents in line with the customer SLA ensuring a first response target of 98% is achieved, to achieve this target you will need to be agile in managing your tickets constantly re-evaluating priorities. You will also be required to perform a variety of proactive tasks which will help maximise customers uptime, perform root cause analysis and prevent reoccurring issues. Tasks will include, resolving more complex monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems. The successful candidate will be a target orientated individual and an excellent communicator with the ability to build strong relationships. You will be supporting a wide range of leading technologies. Skills and Experience: Ticket Management - Responsible for ownership and resolution of customer incident tickets which will include extensive end-user direct communication via live agent web chat, e-mail, and phone. Queue Ownership - Being responsible for tickets that are assigned to yourself. You must ensure that internal KPI's are achieved such as SLA targets and key that tickets are progressed in line with SOP. Formation Tactics - During a shift you are expected to adhere to deskside formation tactics, these benefit the customer as we ensure that the right levels of agents / engineer are available to manage inbound incidents, calls, and other ticket activity. Process Compliance - Ensuring adherence to the current service operations processes and work procedures. Embrace continual change and process improvement necessary to improve and maximise the effectiveness of the Service Desk. Customer Management - Making sure you are always building rapport with the customer and strengthening the relationship our client has with its customers builds trust and confidence. KPI Management & Success - You will ensure that all KPI's are met and that you are striving for high standards being delivered be that an internal or customer-facing KPI. Communication - Proactively update the customer through to closure of the ticket. You must be able to express ideas and information clearly and concisely. Planning & Organization - Is well organized and able to multitask effectively. Escalation/Ownership - Any ticket you are unable to resolve ensure escalation to next tier in line with SOP/P1 Process. Personal Motivation - Demonstrates a passion for the customer and for delivering service excellence. Awareness of the following Technologies: Windows OS Support Apple OS Support Mobile Support Thin Clients Support Office 365 Office and Admin Office Support End User Printing Admin End User Citrix Admin End-user Active Directory Admin End-user Data/file admin End-user Mail Admin Anti-Virus Malware removal Firewalls Azure SQL Exchange If this sounds like the role for you then please make an application and a member of our team will be in contact
Salary £55k+ (negotiable)
Permanent, full time
London, Blackfriars
Reporting to senior management, this is a new hands on technical role with global accountability for all production systems. The ideal candidate will possess a broad range of technical experience, be highly motivated and will likely come from a role with similar responsibilities.
About us
Sensical is a small and growing IT MSP and consultancy based in the City of London. Our customers are SMEs within financial services and other sectors that value expert advice, system reliability and high-quality support that is a cut above the average. We are a friendly close-knit and supportive team of experts.
Role Summary
Accountable for availability and performance of IT systems for Sensical and its customers.
Technologies: VMware, SANs, Windows & Linux Server + much more.
Hands on highly technical role.
Monitoring of all IT systems.
Developing and executing IT system maintenance plans.
Identifying IT system risks and maintain IT system risk log (security, capacity, resilience etc.).
Planning and carrying out projects to improve IT systems.
Role Description
Reporting to director level and working alongside heads of department for support and project delivery, this highly technical role will have sole responsibility for planning and executing the discovery, documentation, monitoring, ongoing maintenance, and continual improvement of all internal and customer production systems under support.
The ideal candidate must be highly organised, possess expert technical knowledge and be able to quickly master complex technical systems, their component parts, and interdependencies. The role will suit a highly motivated individual with a passion for quality and the drive to seek out and own potential issues and opportunities for system improvement.
This role has no direct reports but will work closely with existing engineering resources, who can take responsibility for systems as directed.
Job Role
Ownership of all production infrastructure.
Responsible for infrastructure management standards and discovery:
Accountable for the creation and refinement of the standards for in-life infrastructure management (including support documentation, monitoring, risk & optimisation identification, backup, patching and maintenance schedules).
Accountable for ensuring existing in-life systems meet the infrastructure management standards.
Accountable for discovery of new systems and ensuring they meet the infrastructure management standards.
Responsible for infrastructure health & maintenance:
Accountable for the ongoing health, availability, and performance of all production infrastructure.
Accountable for timely maintenance of all production infrastructure, i.e., developing and implementing proactive maintenance tasks and schedules.
Accountable for suitable vendor support contracts being in place.
Accountable for proactive infrastructure monitoring, backup and DR.
Accountable for ongoing identification and prioritisation of infrastructure risks and optimisations.
Teamwork:
Development and maintenance of a production infrastructure knowledge and skills matrix, identifying gaps for resolution.
Clear delegation of infrastructure management responsibilities to engineers in the Support and Delivery departments where appropriate.
Support:
Responsible for Major Incident Resolution and Root Cause Analysis.
Relevant Skills and Experience
Experience of directly delivering 3rd and 4th line support of complex systems.
Strong analytical and problem-solving skills.
Excellent documentation skills and attention to detail. Past experience of documenting complex systems for the purposes of in-life management.
Ability to continually and quickly become a technical expert in new systems and vendors.
Familiarity with asset management, CMDB and documentation systems.
Great team player.
Required technologies: Sensical is technology agnostic, however the main technologies in use for which we require expert knowledge are: Windows Server, VMware, iSCSI and FC SANs, Veeam, RDS, Citrix and Microsoft Exchange. The majority of systems are in private cloud but an increasing proportion are in public cloud.
Desirable technologies: Networking and Linux Server OS, AWS and Azure / Office 365.
29/04/2021
Full time
Salary £55k+ (negotiable)
Permanent, full time
London, Blackfriars
Reporting to senior management, this is a new hands on technical role with global accountability for all production systems. The ideal candidate will possess a broad range of technical experience, be highly motivated and will likely come from a role with similar responsibilities.
About us
Sensical is a small and growing IT MSP and consultancy based in the City of London. Our customers are SMEs within financial services and other sectors that value expert advice, system reliability and high-quality support that is a cut above the average. We are a friendly close-knit and supportive team of experts.
Role Summary
Accountable for availability and performance of IT systems for Sensical and its customers.
Technologies: VMware, SANs, Windows & Linux Server + much more.
Hands on highly technical role.
Monitoring of all IT systems.
Developing and executing IT system maintenance plans.
Identifying IT system risks and maintain IT system risk log (security, capacity, resilience etc.).
Planning and carrying out projects to improve IT systems.
Role Description
Reporting to director level and working alongside heads of department for support and project delivery, this highly technical role will have sole responsibility for planning and executing the discovery, documentation, monitoring, ongoing maintenance, and continual improvement of all internal and customer production systems under support.
The ideal candidate must be highly organised, possess expert technical knowledge and be able to quickly master complex technical systems, their component parts, and interdependencies. The role will suit a highly motivated individual with a passion for quality and the drive to seek out and own potential issues and opportunities for system improvement.
This role has no direct reports but will work closely with existing engineering resources, who can take responsibility for systems as directed.
Job Role
Ownership of all production infrastructure.
Responsible for infrastructure management standards and discovery:
Accountable for the creation and refinement of the standards for in-life infrastructure management (including support documentation, monitoring, risk & optimisation identification, backup, patching and maintenance schedules).
Accountable for ensuring existing in-life systems meet the infrastructure management standards.
Accountable for discovery of new systems and ensuring they meet the infrastructure management standards.
Responsible for infrastructure health & maintenance:
Accountable for the ongoing health, availability, and performance of all production infrastructure.
Accountable for timely maintenance of all production infrastructure, i.e., developing and implementing proactive maintenance tasks and schedules.
Accountable for suitable vendor support contracts being in place.
Accountable for proactive infrastructure monitoring, backup and DR.
Accountable for ongoing identification and prioritisation of infrastructure risks and optimisations.
Teamwork:
Development and maintenance of a production infrastructure knowledge and skills matrix, identifying gaps for resolution.
Clear delegation of infrastructure management responsibilities to engineers in the Support and Delivery departments where appropriate.
Support:
Responsible for Major Incident Resolution and Root Cause Analysis.
Relevant Skills and Experience
Experience of directly delivering 3rd and 4th line support of complex systems.
Strong analytical and problem-solving skills.
Excellent documentation skills and attention to detail. Past experience of documenting complex systems for the purposes of in-life management.
Ability to continually and quickly become a technical expert in new systems and vendors.
Familiarity with asset management, CMDB and documentation systems.
Great team player.
Required technologies: Sensical is technology agnostic, however the main technologies in use for which we require expert knowledge are: Windows Server, VMware, iSCSI and FC SANs, Veeam, RDS, Citrix and Microsoft Exchange. The majority of systems are in private cloud but an increasing proportion are in public cloud.
Desirable technologies: Networking and Linux Server OS, AWS and Azure / Office 365.
Calling all Technical Consultants (Citrix SME's)! We are growing at a rapid rate; we are therefore looking for another consultant to join our team to help support us and our clients. The primary responsibility of this role is to deliver the full range of technical services to our customers, including the provision of technical expertise throughout the complete lifecycle of all professional services...... click apply for full job details
17/03/2021
Full time
Calling all Technical Consultants (Citrix SME's)! We are growing at a rapid rate; we are therefore looking for another consultant to join our team to help support us and our clients. The primary responsibility of this role is to deliver the full range of technical services to our customers, including the provision of technical expertise throughout the complete lifecycle of all professional services...... click apply for full job details
An exciting opportunity has become available to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services.
Purpose of Job:
Supporting sales and technical teams to ensure that customers are offered products and services appropriate to their needs.
Identifying achievable technical solutions aligned with customer business requirements.
Contribution to the production of professional customer proposals.
External representation of our organisation’s technical ability.
Responsibilities:
Design and specification of customer IT solutions using a variety of server technologies. Includes:
Gathering and interpreting customer requirements.
Translating requirements into technical recommendations that meet customer needs.
Liaising with Infrastructure engineers to develop professional customer proposals.
Technical assessment of customer requests including the commercial estimation of engineer effort.
Contributing to tender processes and producing professional proposals.
Representation of technical teams during customer meetings or by other communications.
Maintaining a close understanding of relevant markets to identify product and service opportunities.
Skills and Knowledge base:
Technical Pre-Sales Advisors must have a good technical grasp of Microsoft server and Citrix technologies with an understanding of typical applications. Experience at least four of the following
technologies is should be demonstrated.
• Microsoft server and desktop technologies:
o Active Directory
o Windows Server and desktop operating systems
o Exchange
o Internet Information Services (IIS)
o Remote Desktop Services
o Clustering (MSCS)
o Microsoft SQL Server
• Citrix XenApp
• Awareness of WAN/LAN connectivity sufficient to provideadvice to customers.
• Hypervisor technologies such as VMware or Hyper-V
• Unix or Linux operating systems
• Solar Winds monitoring applications
• Enterprise hardware for servers and storage including SAN.
Personal Attributes:
Candidates should demonstrate competency for the following.
• Effective planning of mixed workloads with ability tomonitor objectives and escalate as necessary.
• Independent problem solving and the ability to workaround blockages.
• Self-sufficient workload management including prioritising and executing tasks.
• Achieving positive outcomes through communication.
• Collaborative team working and participation in meetings.
• Maintaining a professional attitude with consideration for company reputation at all times.
If you have the key skills and experience then send in your CV today
09/09/2016
An exciting opportunity has become available to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services.
Purpose of Job:
Supporting sales and technical teams to ensure that customers are offered products and services appropriate to their needs.
Identifying achievable technical solutions aligned with customer business requirements.
Contribution to the production of professional customer proposals.
External representation of our organisation’s technical ability.
Responsibilities:
Design and specification of customer IT solutions using a variety of server technologies. Includes:
Gathering and interpreting customer requirements.
Translating requirements into technical recommendations that meet customer needs.
Liaising with Infrastructure engineers to develop professional customer proposals.
Technical assessment of customer requests including the commercial estimation of engineer effort.
Contributing to tender processes and producing professional proposals.
Representation of technical teams during customer meetings or by other communications.
Maintaining a close understanding of relevant markets to identify product and service opportunities.
Skills and Knowledge base:
Technical Pre-Sales Advisors must have a good technical grasp of Microsoft server and Citrix technologies with an understanding of typical applications. Experience at least four of the following
technologies is should be demonstrated.
• Microsoft server and desktop technologies:
o Active Directory
o Windows Server and desktop operating systems
o Exchange
o Internet Information Services (IIS)
o Remote Desktop Services
o Clustering (MSCS)
o Microsoft SQL Server
• Citrix XenApp
• Awareness of WAN/LAN connectivity sufficient to provideadvice to customers.
• Hypervisor technologies such as VMware or Hyper-V
• Unix or Linux operating systems
• Solar Winds monitoring applications
• Enterprise hardware for servers and storage including SAN.
Personal Attributes:
Candidates should demonstrate competency for the following.
• Effective planning of mixed workloads with ability tomonitor objectives and escalate as necessary.
• Independent problem solving and the ability to workaround blockages.
• Self-sufficient workload management including prioritising and executing tasks.
• Achieving positive outcomes through communication.
• Collaborative team working and participation in meetings.
• Maintaining a professional attitude with consideration for company reputation at all times.
If you have the key skills and experience then send in your CV today
Solution Architect / Pre-Sales Consultant
My client is a market leading organisation within Managed & Cloud Services. Due to unprecedented growth they are currently looking to recruit an experienced Solution Architect / Pre-Sales Consultant. This role requires strong technical knowledge in the public cloud space as well excellent client facing skills. Experience with some of the following technologies is required:
* Experience in an infrastructure solutions design environment based around Microsoft/Cisco/HP/VMWare/Cloud technologies.
* Ideally experience in designing solutions in one or more of the following in priority order
o VMWare / Hybrid cloud / Amazon Web Services (AWS - desirable)
o Operating Systems, Microsoft Windows (Mandatory), Red-hat Linux, Solaris, IBM AIX
o Citrix Xenapp (Optional)
o Microsoft SQL Server , Oracle RDMS
o Web application / ecommerce
o Microsoft messaging and collaboration solutions
o Enterprise storage technologies i.e. NetAPP, HP 3PAR
o LAN and WAN high level networking supported by SME
For more information on the company and a detailed job specification please apply now.
CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy
09/09/2016
Solution Architect / Pre-Sales Consultant
My client is a market leading organisation within Managed & Cloud Services. Due to unprecedented growth they are currently looking to recruit an experienced Solution Architect / Pre-Sales Consultant. This role requires strong technical knowledge in the public cloud space as well excellent client facing skills. Experience with some of the following technologies is required:
* Experience in an infrastructure solutions design environment based around Microsoft/Cisco/HP/VMWare/Cloud technologies.
* Ideally experience in designing solutions in one or more of the following in priority order
o VMWare / Hybrid cloud / Amazon Web Services (AWS - desirable)
o Operating Systems, Microsoft Windows (Mandatory), Red-hat Linux, Solaris, IBM AIX
o Citrix Xenapp (Optional)
o Microsoft SQL Server , Oracle RDMS
o Web application / ecommerce
o Microsoft messaging and collaboration solutions
o Enterprise storage technologies i.e. NetAPP, HP 3PAR
o LAN and WAN high level networking supported by SME
For more information on the company and a detailed job specification please apply now.
CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy
IT engineer/ IT support - London - £28-£30 k - Permanent
Job Purpose
The primary duty is to provide technical expertise in facilitating the smooth running of the Campus Service Technology platforms and to maximize service delivery to customers and to also maximize productivity.
Key Responsibilities:
Take responsibility for the smooth running of all desktops; laptops; tablets; smart devices; Operating Systems and
Provide remote assistance using prescribed tools such as; GoToAssist, SCCM Remote Tool, Lync and/or Skype for Business.
Provide support for any IT related issue as direct by management.
Provide training and supporting documents for the Customer Service Advisors Team in basic classroom support for PCs and audio visual presentation equipment.
Produce technical training guides and documentation to share knowledge with our team including the service desk.
Produce non-technical training guides and documentation to aid self-help for staff.
Assist the Customer Service Advisors Team with any queries that arise during daily checks of all classroom IT equipment.
Provide weekly reports to management for all issues at assigned sites.
Take ownership of incidents and professionally manage them through to resolution or timely escalation.
Ensure all incidents, issues and changes are recorded by users through the service desk.
Manage incidents; problems and changes through IT360 (ticket management tool).
Provide common solutions in IT360 for the service desk team and contribute to the integrated knowledge base.
Attend regular team meetings as directed by your line manager.
Attend monthly site meetings with senior staff managers and Customer Service Managers. Produce monthly site reports.
Provide hands on support for other IT teams, i.e. Networks, Security, Server Admin, Applications and Telephony as required.
Proactively manage assigned sites and suggest improvements and innovation.
Undertake other reasonable tasks as assigned by the management team.
Provide support for all IT related projects
Skills, Knowledge, Experience and Qualifications required for the role
ITIL Foundation Certification
MCP Qualification
Solid knowledge of cloud-hosted business applications with Office 365
Solid knowledge in Microsoft Office (Apply online only)
Solid understanding of Microsoft Exchange Server (Apply online only)
Microsoft Outlook configuration, troubleshooting, housekeeping and administration
Cisco switch knowledge and experience
Solid background in Active Directory
Network troubleshooting (including wireless), IP, DHCP, DNS
A high level of knowledge in software packaging and deployment in SCCM.
Desktop and laptop imaging using direct methods; lite touch or zero touch and SCCM deployment
Basic Scripting
Computer Based Assessment software configuration and support
Smart phone, iPad and Windows tablet user support.
Desktop PC and laptop hardware, troubleshooting
Printer troubleshooting and management
Remote access via Citrix and Cisco VPN
Projector and audio visual maintenance and support
Good team player
Excellent communication and customer facing skills
A good telephone manner
Ability to deal professionally with users, customers and suppliers at all levels
Ability to communicate technical information to none technical users
Previous experience in weekly and monthly report writing
Experience of producing training documentation
Organised with excellent time management skills
Self-motivated with the ability to work on own initiative without constant supervision
Proven experience of working in a high pressured corporate environment
09/09/2016
IT engineer/ IT support - London - £28-£30 k - Permanent
Job Purpose
The primary duty is to provide technical expertise in facilitating the smooth running of the Campus Service Technology platforms and to maximize service delivery to customers and to also maximize productivity.
Key Responsibilities:
Take responsibility for the smooth running of all desktops; laptops; tablets; smart devices; Operating Systems and
Provide remote assistance using prescribed tools such as; GoToAssist, SCCM Remote Tool, Lync and/or Skype for Business.
Provide support for any IT related issue as direct by management.
Provide training and supporting documents for the Customer Service Advisors Team in basic classroom support for PCs and audio visual presentation equipment.
Produce technical training guides and documentation to share knowledge with our team including the service desk.
Produce non-technical training guides and documentation to aid self-help for staff.
Assist the Customer Service Advisors Team with any queries that arise during daily checks of all classroom IT equipment.
Provide weekly reports to management for all issues at assigned sites.
Take ownership of incidents and professionally manage them through to resolution or timely escalation.
Ensure all incidents, issues and changes are recorded by users through the service desk.
Manage incidents; problems and changes through IT360 (ticket management tool).
Provide common solutions in IT360 for the service desk team and contribute to the integrated knowledge base.
Attend regular team meetings as directed by your line manager.
Attend monthly site meetings with senior staff managers and Customer Service Managers. Produce monthly site reports.
Provide hands on support for other IT teams, i.e. Networks, Security, Server Admin, Applications and Telephony as required.
Proactively manage assigned sites and suggest improvements and innovation.
Undertake other reasonable tasks as assigned by the management team.
Provide support for all IT related projects
Skills, Knowledge, Experience and Qualifications required for the role
ITIL Foundation Certification
MCP Qualification
Solid knowledge of cloud-hosted business applications with Office 365
Solid knowledge in Microsoft Office (Apply online only)
Solid understanding of Microsoft Exchange Server (Apply online only)
Microsoft Outlook configuration, troubleshooting, housekeeping and administration
Cisco switch knowledge and experience
Solid background in Active Directory
Network troubleshooting (including wireless), IP, DHCP, DNS
A high level of knowledge in software packaging and deployment in SCCM.
Desktop and laptop imaging using direct methods; lite touch or zero touch and SCCM deployment
Basic Scripting
Computer Based Assessment software configuration and support
Smart phone, iPad and Windows tablet user support.
Desktop PC and laptop hardware, troubleshooting
Printer troubleshooting and management
Remote access via Citrix and Cisco VPN
Projector and audio visual maintenance and support
Good team player
Excellent communication and customer facing skills
A good telephone manner
Ability to deal professionally with users, customers and suppliers at all levels
Ability to communicate technical information to none technical users
Previous experience in weekly and monthly report writing
Experience of producing training documentation
Organised with excellent time management skills
Self-motivated with the ability to work on own initiative without constant supervision
Proven experience of working in a high pressured corporate environment
Our client is a leading European IT services organisation supporting the full software lifecycle, they cover application development and management, testing, digital media, consulting services, infrastructure management and cloud services. Industry-focused verticals are led by professionals who speak the customers’ language, designing services for clients, complemented by world class delivery. Their solutions transform systems, platforms and processes for the world’s leading brands in Capital Markets, Banking, Payments, Insurance, Media, Retail and Telecommunications.
We are seeking an experienced Technical Infrastructure Architect, with a strong background in scoping and designing critical Cloud infrastructures and server application solutions, to lead new opportunities.
This is a leading role for a technical expert with history of hands-on and practical deployment experience. The successful candidate will be a self-starting, detail-minded design expert, with good customer soft skills and a proven understanding of cost modelling, estimations, technical suitability and fixed-price delivery success factors. You will have a track record of designing appropriate and profitable solutions.
This role can be based out of either our client’s Central London or Oxford offices.
Skills and Experience required:
Hands-on delivery of public, private and hybrid Cloud infrastructure projects.
Proven track record of detailed infrastructure design and accurate solutions estimations (including scalability, performance, availability, reliability and security) in the following technology areas:
VMware virtualisation
Amazon Web Services
Microsoft Windows Server and Active Directory
Microsoft Clustering and Load Balancing
Microsoft SQL Server
Server hardware
Enterprise storage
Backup and recovery
Basic networking and security
Experience of using automation tools and technologies for build and deployment.
Performance planning, measurement and impact assessment.
Excellent soft-skills particularly in client expectation management.
Able to articulate ambiguous client requests into guaranteed-performance solutions.
Highly articulate and literate, with excellent levels of written and spoken English.
Ability to maintain initiative and focus during negotiations.
Experience of working in a service provider environment.
High levels of ownership, and a ‘make it work first time’ work ethic.
Desirable:
• AWS Solutions Architect certification – Professional level
Experience with:
Microsoft Azure
Microsoft Office 365
Microsoft Lync/Skype For Business
Microsoft Exchange Server
Citrix XenApp
HP 3Par Enterprise Storage
Responsibilities:
Architect new solutions or re-architect existing solutions for public, private and hybrid Cloud infrastructures and services based on Microsoft and other major vendor server technologies.
Building strong partnership relationships with customers through presales and thought leadership activities.
Owning the coordination and delivery of technical input to proposals, RFP responses and bids.
Validating client propositions and gathering both business and non-functional requirements.
Delivery modelling, service scoping and price estimations.
Writing detailed technical documents making sure the non-functional requirements are addressed by the technical design of the solution, with minimal subject-matter expert assistance.
Balancing client needs, SLAs, critical success factors with delivery capabilities and risks.
Technical leadership of customer projects and oversee solution implementation.
Proactively review customer solutions and propose improvements and strategic direction, anticipating client goals.
Working with commercial and sales management and participating in reviews.
Product selection and capability testing for specific technology and versions.
Promoting common delivery standards and processes.
Managing vendors and suppliers.
Activity reporting and time management.
Buzzwords: Technical Infrastructure, Cloud Infrastructure, Infrastructure Design, VMware virtualisation, Amazon Web Services, Microsoft Windows Server and Active Directory, Microsoft Clustering and Load Balancing, Microsoft SQL Server, Server hardware, Enterprise storage, Backup and recovery, London, Oxford
09/09/2016
Our client is a leading European IT services organisation supporting the full software lifecycle, they cover application development and management, testing, digital media, consulting services, infrastructure management and cloud services. Industry-focused verticals are led by professionals who speak the customers’ language, designing services for clients, complemented by world class delivery. Their solutions transform systems, platforms and processes for the world’s leading brands in Capital Markets, Banking, Payments, Insurance, Media, Retail and Telecommunications.
We are seeking an experienced Technical Infrastructure Architect, with a strong background in scoping and designing critical Cloud infrastructures and server application solutions, to lead new opportunities.
This is a leading role for a technical expert with history of hands-on and practical deployment experience. The successful candidate will be a self-starting, detail-minded design expert, with good customer soft skills and a proven understanding of cost modelling, estimations, technical suitability and fixed-price delivery success factors. You will have a track record of designing appropriate and profitable solutions.
This role can be based out of either our client’s Central London or Oxford offices.
Skills and Experience required:
Hands-on delivery of public, private and hybrid Cloud infrastructure projects.
Proven track record of detailed infrastructure design and accurate solutions estimations (including scalability, performance, availability, reliability and security) in the following technology areas:
VMware virtualisation
Amazon Web Services
Microsoft Windows Server and Active Directory
Microsoft Clustering and Load Balancing
Microsoft SQL Server
Server hardware
Enterprise storage
Backup and recovery
Basic networking and security
Experience of using automation tools and technologies for build and deployment.
Performance planning, measurement and impact assessment.
Excellent soft-skills particularly in client expectation management.
Able to articulate ambiguous client requests into guaranteed-performance solutions.
Highly articulate and literate, with excellent levels of written and spoken English.
Ability to maintain initiative and focus during negotiations.
Experience of working in a service provider environment.
High levels of ownership, and a ‘make it work first time’ work ethic.
Desirable:
• AWS Solutions Architect certification – Professional level
Experience with:
Microsoft Azure
Microsoft Office 365
Microsoft Lync/Skype For Business
Microsoft Exchange Server
Citrix XenApp
HP 3Par Enterprise Storage
Responsibilities:
Architect new solutions or re-architect existing solutions for public, private and hybrid Cloud infrastructures and services based on Microsoft and other major vendor server technologies.
Building strong partnership relationships with customers through presales and thought leadership activities.
Owning the coordination and delivery of technical input to proposals, RFP responses and bids.
Validating client propositions and gathering both business and non-functional requirements.
Delivery modelling, service scoping and price estimations.
Writing detailed technical documents making sure the non-functional requirements are addressed by the technical design of the solution, with minimal subject-matter expert assistance.
Balancing client needs, SLAs, critical success factors with delivery capabilities and risks.
Technical leadership of customer projects and oversee solution implementation.
Proactively review customer solutions and propose improvements and strategic direction, anticipating client goals.
Working with commercial and sales management and participating in reviews.
Product selection and capability testing for specific technology and versions.
Promoting common delivery standards and processes.
Managing vendors and suppliers.
Activity reporting and time management.
Buzzwords: Technical Infrastructure, Cloud Infrastructure, Infrastructure Design, VMware virtualisation, Amazon Web Services, Microsoft Windows Server and Active Directory, Microsoft Clustering and Load Balancing, Microsoft SQL Server, Server hardware, Enterprise storage, Backup and recovery, London, Oxford
IT engineer/ IT support - London - Contract - 6 months - £neg
Job Purpose
The primary duty is to provide technical expertise in facilitating the smooth running of the Campus Service Technology platforms and to maximize service delivery to customers and to also maximize productivity.
Key Responsibilities:
Take responsibility for the smooth running of all desktops; laptops; tablets; smart devices; Operating Systems and
Provide remote assistance using prescribed tools such as; GoToAssist, SCCM Remote Tool, Lync and/or Skype for Business.
Provide support for any IT related issue as direct by management.
Provide training and supporting documents for the Customer Service Advisors Team in basic classroom support for PCs and audio visual presentation equipment.
Produce technical training guides and documentation to share knowledge with our team including the service desk.
Produce non-technical training guides and documentation to aid self-help for staff.
Assist the Customer Service Advisors Team with any queries that arise during daily checks of all classroom IT equipment.
Provide weekly reports to management for all issues at assigned sites.
Take ownership of incidents and professionally manage them through to resolution or timely escalation.
Ensure all incidents, issues and changes are recorded by users through the service desk.
Manage incidents; problems and changes through IT360 (ticket management tool).
Provide common solutions in IT360 for the service desk team and contribute to the integrated knowledge base.
Attend regular team meetings as directed by your line manager.
Attend monthly site meetings with senior staff managers and Customer Service Managers. Produce monthly site reports.
Provide hands on support for other IT teams, i.e. Networks, Security, Server Admin, Applications and Telephony as required.
Proactively manage assigned sites and suggest improvements and innovation.
Undertake other reasonable tasks as assigned by the management team.
Provide support for all IT related projects
Skills, Knowledge, Experience and Qualifications required for the role
ITIL Foundation Certification
MCP Qualification
Solid knowledge of cloud-hosted business applications with Office 365
Solid knowledge in Microsoft Office (Apply online only)
Solid understanding of Microsoft Exchange Server (Apply online only)
Microsoft Outlook configuration, troubleshooting, housekeeping and administration
Cisco switch knowledge and experience
Solid background in Active Directory
Network troubleshooting (including wireless), IP, DHCP, DNS
A high level of knowledge in software packaging and deployment in SCCM.
Desktop and laptop imaging using direct methods; lite touch or zero touch and SCCM deployment
Basic Scripting
Computer Based Assessment software configuration and support
Smart phone, iPad and Windows tablet user support.
Desktop PC and laptop hardware, troubleshooting
Printer troubleshooting and management
Remote access via Citrix and Cisco VPN
Projector and audio visual maintenance and support
Good team player
Excellent communication and customer facing skills
A good telephone manner
Ability to deal professionally with users, customers and suppliers at all levels
Ability to communicate technical information to none technical users
Previous experience in weekly and monthly report writing
Experience of producing training documentation
Organised with excellent time management skills
Self-motivated with the ability to work on own initiative without constant supervision
Proven experience of working in a high pressured corporate environment
09/09/2016
IT engineer/ IT support - London - Contract - 6 months - £neg
Job Purpose
The primary duty is to provide technical expertise in facilitating the smooth running of the Campus Service Technology platforms and to maximize service delivery to customers and to also maximize productivity.
Key Responsibilities:
Take responsibility for the smooth running of all desktops; laptops; tablets; smart devices; Operating Systems and
Provide remote assistance using prescribed tools such as; GoToAssist, SCCM Remote Tool, Lync and/or Skype for Business.
Provide support for any IT related issue as direct by management.
Provide training and supporting documents for the Customer Service Advisors Team in basic classroom support for PCs and audio visual presentation equipment.
Produce technical training guides and documentation to share knowledge with our team including the service desk.
Produce non-technical training guides and documentation to aid self-help for staff.
Assist the Customer Service Advisors Team with any queries that arise during daily checks of all classroom IT equipment.
Provide weekly reports to management for all issues at assigned sites.
Take ownership of incidents and professionally manage them through to resolution or timely escalation.
Ensure all incidents, issues and changes are recorded by users through the service desk.
Manage incidents; problems and changes through IT360 (ticket management tool).
Provide common solutions in IT360 for the service desk team and contribute to the integrated knowledge base.
Attend regular team meetings as directed by your line manager.
Attend monthly site meetings with senior staff managers and Customer Service Managers. Produce monthly site reports.
Provide hands on support for other IT teams, i.e. Networks, Security, Server Admin, Applications and Telephony as required.
Proactively manage assigned sites and suggest improvements and innovation.
Undertake other reasonable tasks as assigned by the management team.
Provide support for all IT related projects
Skills, Knowledge, Experience and Qualifications required for the role
ITIL Foundation Certification
MCP Qualification
Solid knowledge of cloud-hosted business applications with Office 365
Solid knowledge in Microsoft Office (Apply online only)
Solid understanding of Microsoft Exchange Server (Apply online only)
Microsoft Outlook configuration, troubleshooting, housekeeping and administration
Cisco switch knowledge and experience
Solid background in Active Directory
Network troubleshooting (including wireless), IP, DHCP, DNS
A high level of knowledge in software packaging and deployment in SCCM.
Desktop and laptop imaging using direct methods; lite touch or zero touch and SCCM deployment
Basic Scripting
Computer Based Assessment software configuration and support
Smart phone, iPad and Windows tablet user support.
Desktop PC and laptop hardware, troubleshooting
Printer troubleshooting and management
Remote access via Citrix and Cisco VPN
Projector and audio visual maintenance and support
Good team player
Excellent communication and customer facing skills
A good telephone manner
Ability to deal professionally with users, customers and suppliers at all levels
Ability to communicate technical information to none technical users
Previous experience in weekly and monthly report writing
Experience of producing training documentation
Organised with excellent time management skills
Self-motivated with the ability to work on own initiative without constant supervision
Proven experience of working in a high pressured corporate environment
An exciting opportunity has become available to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services.
Purpose of Job:
Supporting sales and technical teams to ensure that customers are offered products and services appropriate to their needs.
Identifying achievable technical solutions aligned with customer business requirements.
Contribution to the production of professional customer proposals.
External representation of our organisation’s technical ability.
Responsibilities:
Design and specification of customer IT solutions using a variety of server technologies. Includes:
Gathering and interpreting customer requirements.
Translating requirements into technical recommendations that meet customer needs.
Liaising with Infrastructure engineers to develop professional customer proposals.
Technical assessment of customer requests including the commercial estimation of engineer effort.
Contributing to tender processes and producing professional proposals.
Representation of technical teams during customer meetings or by other communications.
Maintaining a close understanding of relevant markets to identify product and service opportunities.
Skills and Knowledge base:
Technical Pre-Sales Advisors must have a good technical grasp of Microsoft server and Citrix technologies with an understanding of typical applications. Experience at least four of the following
technologies is should be demonstrated.
• Microsoft server and desktop technologies:
o Active Directory
o Windows Server and desktop operating systems
o Exchange
o Internet Information Services (IIS)
o Remote Desktop Services
o Clustering (MSCS)
o Microsoft SQL Server
• Citrix XenApp
• Awareness of WAN/LAN connectivity sufficient to provideadvice to customers.
• Hypervisor technologies such as VMware or Hyper-V
• Unix or Linux operating systems
• Solar Winds monitoring applications
• Enterprise hardware for servers and storage including SAN.
Personal Attributes:
Candidates should demonstrate competency for the following.
• Effective planning of mixed workloads with ability tomonitor objectives and escalate as necessary.
• Independent problem solving and the ability to workaround blockages.
• Self-sufficient workload management including prioritising and executing tasks.
• Achieving positive outcomes through communication.
• Collaborative team working and participation in meetings.
• Maintaining a professional attitude with consideration for company reputation at all times.
If you have the key skills and experience then send in your CV today
09/09/2016
An exciting opportunity has become available to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services.
Purpose of Job:
Supporting sales and technical teams to ensure that customers are offered products and services appropriate to their needs.
Identifying achievable technical solutions aligned with customer business requirements.
Contribution to the production of professional customer proposals.
External representation of our organisation’s technical ability.
Responsibilities:
Design and specification of customer IT solutions using a variety of server technologies. Includes:
Gathering and interpreting customer requirements.
Translating requirements into technical recommendations that meet customer needs.
Liaising with Infrastructure engineers to develop professional customer proposals.
Technical assessment of customer requests including the commercial estimation of engineer effort.
Contributing to tender processes and producing professional proposals.
Representation of technical teams during customer meetings or by other communications.
Maintaining a close understanding of relevant markets to identify product and service opportunities.
Skills and Knowledge base:
Technical Pre-Sales Advisors must have a good technical grasp of Microsoft server and Citrix technologies with an understanding of typical applications. Experience at least four of the following
technologies is should be demonstrated.
• Microsoft server and desktop technologies:
o Active Directory
o Windows Server and desktop operating systems
o Exchange
o Internet Information Services (IIS)
o Remote Desktop Services
o Clustering (MSCS)
o Microsoft SQL Server
• Citrix XenApp
• Awareness of WAN/LAN connectivity sufficient to provideadvice to customers.
• Hypervisor technologies such as VMware or Hyper-V
• Unix or Linux operating systems
• Solar Winds monitoring applications
• Enterprise hardware for servers and storage including SAN.
Personal Attributes:
Candidates should demonstrate competency for the following.
• Effective planning of mixed workloads with ability tomonitor objectives and escalate as necessary.
• Independent problem solving and the ability to workaround blockages.
• Self-sufficient workload management including prioritising and executing tasks.
• Achieving positive outcomes through communication.
• Collaborative team working and participation in meetings.
• Maintaining a professional attitude with consideration for company reputation at all times.
If you have the key skills and experience then send in your CV today
Group Technical Consultant - Leeds - £35-40k
The Larson Group is currently recruiting a Group Technical Consultant for a fast-growing Managed Service Provider based in Leeds.
Our client is a leading provider of technology services and solutions to SME, corporate and public sectors. Their technology is designed to match customer strategy: cloud, hybrid, on-premise, mobile from DataCentre to Device - all tailored to customer need.
This is an opportunity to join a successful company at the right time, ahead of further growth, and be instrumental in developing and guiding technical excellence.
Responsibilities for the role will include the following:
* Manage pre-sales engagements proactively to benefit customers and Sales effort.
* Design and specify technical solutions accurately, in liaison with sales and customers.
* Create accurate and compelling technical solutions with full specifications and supporting materials for quotations, bids and proposals.
* Document all configurations and information relevant to customers, sites and Group, stored as per Procedures.
* Organising, leading and orchestrating review of current technical solutions and development of new and enhanced solutions.
* Organising regular over training sessions for sales personnel, measuring results;
* Regular reporting, as identified.
* Personal Development - maintain and extend personal expertise in specific areas relevant to the requirements of the role.
* Uphold and implement Group policies and procedures in all work activities.
* Provide feedback to the Group on all perceived risks, issues and potential improvements.
To be considered for the role you must have:
* Solid experience in Technical Engineering;
* Experience in service and/or project delivery;
* Experience with Datacentre Technologies and Cloud Services;
* Extensive Server (Windows, Exchange, SQL etc), storage and end-point technologies experience.
* Advanced understanding of operating systems, business applications, printing systems, and network systems
* Experience with Remote access solution support: VPN, Terminal Services and Citrix
* Experience with Support services for virtualization technologies: VMware, Citrix and Microsoft
Candidates with the following will have an advantage:
* MCITP to MCSE technical experience of Server/Storage/Host architecture, design, deployment, troubleshooting of ICT platforms on premise and cloud.
* CCNA to CCIE network experience of routing, switching, security, wireless, and voice.
* Commercial experience; analysis, design, report-writing and communication
Benefits Include:
* Excellent salary;
* Leading bonus plan and/or profit share;
* Full benefits package including personal development plan;
* Funded training and accreditation;
* Fantastic work environment.
For more information, please contact Jamie MacMillan on (Apply online only)
Keywords - Pre-sales Consultant / Presales / Technical Consultant / 3rd Line Support / 3rd Line Engineer / Senior Engineer / Senior Support Engineer
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
09/09/2016
Group Technical Consultant - Leeds - £35-40k
The Larson Group is currently recruiting a Group Technical Consultant for a fast-growing Managed Service Provider based in Leeds.
Our client is a leading provider of technology services and solutions to SME, corporate and public sectors. Their technology is designed to match customer strategy: cloud, hybrid, on-premise, mobile from DataCentre to Device - all tailored to customer need.
This is an opportunity to join a successful company at the right time, ahead of further growth, and be instrumental in developing and guiding technical excellence.
Responsibilities for the role will include the following:
* Manage pre-sales engagements proactively to benefit customers and Sales effort.
* Design and specify technical solutions accurately, in liaison with sales and customers.
* Create accurate and compelling technical solutions with full specifications and supporting materials for quotations, bids and proposals.
* Document all configurations and information relevant to customers, sites and Group, stored as per Procedures.
* Organising, leading and orchestrating review of current technical solutions and development of new and enhanced solutions.
* Organising regular over training sessions for sales personnel, measuring results;
* Regular reporting, as identified.
* Personal Development - maintain and extend personal expertise in specific areas relevant to the requirements of the role.
* Uphold and implement Group policies and procedures in all work activities.
* Provide feedback to the Group on all perceived risks, issues and potential improvements.
To be considered for the role you must have:
* Solid experience in Technical Engineering;
* Experience in service and/or project delivery;
* Experience with Datacentre Technologies and Cloud Services;
* Extensive Server (Windows, Exchange, SQL etc), storage and end-point technologies experience.
* Advanced understanding of operating systems, business applications, printing systems, and network systems
* Experience with Remote access solution support: VPN, Terminal Services and Citrix
* Experience with Support services for virtualization technologies: VMware, Citrix and Microsoft
Candidates with the following will have an advantage:
* MCITP to MCSE technical experience of Server/Storage/Host architecture, design, deployment, troubleshooting of ICT platforms on premise and cloud.
* CCNA to CCIE network experience of routing, switching, security, wireless, and voice.
* Commercial experience; analysis, design, report-writing and communication
Benefits Include:
* Excellent salary;
* Leading bonus plan and/or profit share;
* Full benefits package including personal development plan;
* Funded training and accreditation;
* Fantastic work environment.
For more information, please contact Jamie MacMillan on (Apply online only)
Keywords - Pre-sales Consultant / Presales / Technical Consultant / 3rd Line Support / 3rd Line Engineer / Senior Engineer / Senior Support Engineer
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
Our client is a leading European IT services organisation supporting the full software lifecycle, they cover application development and management, testing, digital media, consulting services, infrastructure management and cloud services. Industry-focused verticals are led by professionals who speak the customers’ language, designing services for clients, complemented by world class delivery. Their solutions transform systems, platforms and processes for the world’s leading brands in Capital Markets, Banking, Payments, Insurance, Media, Retail and Telecommunications.
We are seeking an experienced Technical Infrastructure Architect, with a strong background in scoping and designing critical Cloud infrastructures and server application solutions, to lead new opportunities.
This is a leading role for a technical expert with history of hands-on and practical deployment experience. The successful candidate will be a self-starting, detail-minded design expert, with good customer soft skills and a proven understanding of cost modelling, estimations, technical suitability and fixed-price delivery success factors. You will have a track record of designing appropriate and profitable solutions.
This role can be based out of either our client’s Central London or Oxford offices.
Skills and Experience required:
Hands-on delivery of public, private and hybrid Cloud infrastructure projects.
Proven track record of detailed infrastructure design and accurate solutions estimations (including scalability, performance, availability, reliability and security) in the following technology areas:
VMware virtualisation
Amazon Web Services
Microsoft Windows Server and Active Directory
Microsoft Clustering and Load Balancing
Microsoft SQL Server
Server hardware
Enterprise storage
Backup and recovery
Basic networking and security
Experience of using automation tools and technologies for build and deployment.
Performance planning, measurement and impact assessment.
Excellent soft-skills particularly in client expectation management.
Able to articulate ambiguous client requests into guaranteed-performance solutions.
Highly articulate and literate, with excellent levels of written and spoken English.
Ability to maintain initiative and focus during negotiations.
Experience of working in a service provider environment.
High levels of ownership, and a ‘make it work first time’ work ethic.
Desirable:
• AWS Solutions Architect certification – Professional level
Experience with:
Microsoft Azure
Microsoft Office 365
Microsoft Lync/Skype For Business
Microsoft Exchange Server
Citrix XenApp
HP 3Par Enterprise Storage
Responsibilities:
Architect new solutions or re-architect existing solutions for public, private and hybrid Cloud infrastructures and services based on Microsoft and other major vendor server technologies.
Building strong partnership relationships with customers through presales and thought leadership activities.
Owning the coordination and delivery of technical input to proposals, RFP responses and bids.
Validating client propositions and gathering both business and non-functional requirements.
Delivery modelling, service scoping and price estimations.
Writing detailed technical documents making sure the non-functional requirements are addressed by the technical design of the solution, with minimal subject-matter expert assistance.
Balancing client needs, SLAs, critical success factors with delivery capabilities and risks.
Technical leadership of customer projects and oversee solution implementation.
Proactively review customer solutions and propose improvements and strategic direction, anticipating client goals.
Working with commercial and sales management and participating in reviews.
Product selection and capability testing for specific technology and versions.
Promoting common delivery standards and processes.
Managing vendors and suppliers.
Activity reporting and time management.
Buzzwords: Technical Infrastructure, Cloud Infrastructure, Infrastructure Design, VMware virtualisation, Amazon Web Services, Microsoft Windows Server and Active Directory, Microsoft Clustering and Load Balancing, Microsoft SQL Server, Server hardware, Enterprise storage, Backup and recovery, London, Oxford
09/09/2016
Our client is a leading European IT services organisation supporting the full software lifecycle, they cover application development and management, testing, digital media, consulting services, infrastructure management and cloud services. Industry-focused verticals are led by professionals who speak the customers’ language, designing services for clients, complemented by world class delivery. Their solutions transform systems, platforms and processes for the world’s leading brands in Capital Markets, Banking, Payments, Insurance, Media, Retail and Telecommunications.
We are seeking an experienced Technical Infrastructure Architect, with a strong background in scoping and designing critical Cloud infrastructures and server application solutions, to lead new opportunities.
This is a leading role for a technical expert with history of hands-on and practical deployment experience. The successful candidate will be a self-starting, detail-minded design expert, with good customer soft skills and a proven understanding of cost modelling, estimations, technical suitability and fixed-price delivery success factors. You will have a track record of designing appropriate and profitable solutions.
This role can be based out of either our client’s Central London or Oxford offices.
Skills and Experience required:
Hands-on delivery of public, private and hybrid Cloud infrastructure projects.
Proven track record of detailed infrastructure design and accurate solutions estimations (including scalability, performance, availability, reliability and security) in the following technology areas:
VMware virtualisation
Amazon Web Services
Microsoft Windows Server and Active Directory
Microsoft Clustering and Load Balancing
Microsoft SQL Server
Server hardware
Enterprise storage
Backup and recovery
Basic networking and security
Experience of using automation tools and technologies for build and deployment.
Performance planning, measurement and impact assessment.
Excellent soft-skills particularly in client expectation management.
Able to articulate ambiguous client requests into guaranteed-performance solutions.
Highly articulate and literate, with excellent levels of written and spoken English.
Ability to maintain initiative and focus during negotiations.
Experience of working in a service provider environment.
High levels of ownership, and a ‘make it work first time’ work ethic.
Desirable:
• AWS Solutions Architect certification – Professional level
Experience with:
Microsoft Azure
Microsoft Office 365
Microsoft Lync/Skype For Business
Microsoft Exchange Server
Citrix XenApp
HP 3Par Enterprise Storage
Responsibilities:
Architect new solutions or re-architect existing solutions for public, private and hybrid Cloud infrastructures and services based on Microsoft and other major vendor server technologies.
Building strong partnership relationships with customers through presales and thought leadership activities.
Owning the coordination and delivery of technical input to proposals, RFP responses and bids.
Validating client propositions and gathering both business and non-functional requirements.
Delivery modelling, service scoping and price estimations.
Writing detailed technical documents making sure the non-functional requirements are addressed by the technical design of the solution, with minimal subject-matter expert assistance.
Balancing client needs, SLAs, critical success factors with delivery capabilities and risks.
Technical leadership of customer projects and oversee solution implementation.
Proactively review customer solutions and propose improvements and strategic direction, anticipating client goals.
Working with commercial and sales management and participating in reviews.
Product selection and capability testing for specific technology and versions.
Promoting common delivery standards and processes.
Managing vendors and suppliers.
Activity reporting and time management.
Buzzwords: Technical Infrastructure, Cloud Infrastructure, Infrastructure Design, VMware virtualisation, Amazon Web Services, Microsoft Windows Server and Active Directory, Microsoft Clustering and Load Balancing, Microsoft SQL Server, Server hardware, Enterprise storage, Backup and recovery, London, Oxford
Solution Architect / Pre-Sales Consultant
My client is a market leading organisation within Managed & Cloud Services. Due to unprecedented growth they are currently looking to recruit an experienced Solution Architect / Pre-Sales Consultant. This role requires strong technical knowledge in the public cloud space as well excellent client facing skills. Experience with some of the following technologies is required:
* Experience in an infrastructure solutions design environment based around Microsoft/Cisco/HP/VMWare/Cloud technologies.
* Ideally experience in designing solutions in one or more of the following in priority order
o VMWare / Hybrid cloud / Amazon Web Services (AWS - desirable)
o Operating Systems, Microsoft Windows (Mandatory), Red-hat Linux, Solaris, IBM AIX
o Citrix Xenapp (Optional)
o Microsoft SQL Server , Oracle RDMS
o Web application / ecommerce
o Microsoft messaging and collaboration solutions
o Enterprise storage technologies i.e. NetAPP, HP 3PAR
o LAN and WAN high level networking supported by SME
For more information on the company and a detailed job specification please apply now.
CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy
09/09/2016
Solution Architect / Pre-Sales Consultant
My client is a market leading organisation within Managed & Cloud Services. Due to unprecedented growth they are currently looking to recruit an experienced Solution Architect / Pre-Sales Consultant. This role requires strong technical knowledge in the public cloud space as well excellent client facing skills. Experience with some of the following technologies is required:
* Experience in an infrastructure solutions design environment based around Microsoft/Cisco/HP/VMWare/Cloud technologies.
* Ideally experience in designing solutions in one or more of the following in priority order
o VMWare / Hybrid cloud / Amazon Web Services (AWS - desirable)
o Operating Systems, Microsoft Windows (Mandatory), Red-hat Linux, Solaris, IBM AIX
o Citrix Xenapp (Optional)
o Microsoft SQL Server , Oracle RDMS
o Web application / ecommerce
o Microsoft messaging and collaboration solutions
o Enterprise storage technologies i.e. NetAPP, HP 3PAR
o LAN and WAN high level networking supported by SME
For more information on the company and a detailed job specification please apply now.
CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy
Our client is a leading European IT services organisation supporting the full software lifecycle, they cover application development and management, testing, digital media, consulting services, infrastructure management and cloud services. Industry-focused verticals are led by professionals who speak the customers’ language, designing services for clients, complemented by world class delivery. Their solutions transform systems, platforms and processes for the world’s leading brands in Capital Markets, Banking, Payments, Insurance, Media, Retail and Telecommunications.
We are seeking an experienced Technical Infrastructure Architect, with a strong background in scoping and designing critical Cloud infrastructures and server application solutions, to lead new opportunities.
This is a leading role for a technical expert with history of hands-on and practical deployment experience. The successful candidate will be a self-starting, detail-minded design expert, with good customer soft skills and a proven understanding of cost modelling, estimations, technical suitability and fixed-price delivery success factors. You will have a track record of designing appropriate and profitable solutions.
This role can be based out of either our client’s Central London or Oxford offices.
Skills and Experience required:
Hands-on delivery of public, private and hybrid Cloud infrastructure projects.
Proven track record of detailed infrastructure design and accurate solutions estimations (including scalability, performance, availability, reliability and security) in the following technology areas:
VMware virtualisation
Amazon Web Services
Microsoft Windows Server and Active Directory
Microsoft Clustering and Load Balancing
Microsoft SQL Server
Server hardware
Enterprise storage
Backup and recovery
Basic networking and security
Experience of using automation tools and technologies for build and deployment.
Performance planning, measurement and impact assessment.
Excellent soft-skills particularly in client expectation management.
Able to articulate ambiguous client requests into guaranteed-performance solutions.
Highly articulate and literate, with excellent levels of written and spoken English.
Ability to maintain initiative and focus during negotiations.
Experience of working in a service provider environment.
High levels of ownership, and a ‘make it work first time’ work ethic.
Desirable:
• AWS Solutions Architect certification – Professional level
Experience with:
Microsoft Azure
Microsoft Office 365
Microsoft Lync/Skype For Business
Microsoft Exchange Server
Citrix XenApp
HP 3Par Enterprise Storage
Responsibilities:
Architect new solutions or re-architect existing solutions for public, private and hybrid Cloud infrastructures and services based on Microsoft and other major vendor server technologies.
Building strong partnership relationships with customers through presales and thought leadership activities.
Owning the coordination and delivery of technical input to proposals, RFP responses and bids.
Validating client propositions and gathering both business and non-functional requirements.
Delivery modelling, service scoping and price estimations.
Writing detailed technical documents making sure the non-functional requirements are addressed by the technical design of the solution, with minimal subject-matter expert assistance.
Balancing client needs, SLAs, critical success factors with delivery capabilities and risks.
Technical leadership of customer projects and oversee solution implementation.
Proactively review customer solutions and propose improvements and strategic direction, anticipating client goals.
Working with commercial and sales management and participating in reviews.
Product selection and capability testing for specific technology and versions.
Promoting common delivery standards and processes.
Managing vendors and suppliers.
Activity reporting and time management.
Buzzwords: Technical Infrastructure, Cloud Infrastructure, Infrastructure Design, VMware virtualisation, Amazon Web Services, Microsoft Windows Server and Active Directory, Microsoft Clustering and Load Balancing, Microsoft SQL Server, Server hardware, Enterprise storage, Backup and recovery, London, Oxford
09/09/2016
Our client is a leading European IT services organisation supporting the full software lifecycle, they cover application development and management, testing, digital media, consulting services, infrastructure management and cloud services. Industry-focused verticals are led by professionals who speak the customers’ language, designing services for clients, complemented by world class delivery. Their solutions transform systems, platforms and processes for the world’s leading brands in Capital Markets, Banking, Payments, Insurance, Media, Retail and Telecommunications.
We are seeking an experienced Technical Infrastructure Architect, with a strong background in scoping and designing critical Cloud infrastructures and server application solutions, to lead new opportunities.
This is a leading role for a technical expert with history of hands-on and practical deployment experience. The successful candidate will be a self-starting, detail-minded design expert, with good customer soft skills and a proven understanding of cost modelling, estimations, technical suitability and fixed-price delivery success factors. You will have a track record of designing appropriate and profitable solutions.
This role can be based out of either our client’s Central London or Oxford offices.
Skills and Experience required:
Hands-on delivery of public, private and hybrid Cloud infrastructure projects.
Proven track record of detailed infrastructure design and accurate solutions estimations (including scalability, performance, availability, reliability and security) in the following technology areas:
VMware virtualisation
Amazon Web Services
Microsoft Windows Server and Active Directory
Microsoft Clustering and Load Balancing
Microsoft SQL Server
Server hardware
Enterprise storage
Backup and recovery
Basic networking and security
Experience of using automation tools and technologies for build and deployment.
Performance planning, measurement and impact assessment.
Excellent soft-skills particularly in client expectation management.
Able to articulate ambiguous client requests into guaranteed-performance solutions.
Highly articulate and literate, with excellent levels of written and spoken English.
Ability to maintain initiative and focus during negotiations.
Experience of working in a service provider environment.
High levels of ownership, and a ‘make it work first time’ work ethic.
Desirable:
• AWS Solutions Architect certification – Professional level
Experience with:
Microsoft Azure
Microsoft Office 365
Microsoft Lync/Skype For Business
Microsoft Exchange Server
Citrix XenApp
HP 3Par Enterprise Storage
Responsibilities:
Architect new solutions or re-architect existing solutions for public, private and hybrid Cloud infrastructures and services based on Microsoft and other major vendor server technologies.
Building strong partnership relationships with customers through presales and thought leadership activities.
Owning the coordination and delivery of technical input to proposals, RFP responses and bids.
Validating client propositions and gathering both business and non-functional requirements.
Delivery modelling, service scoping and price estimations.
Writing detailed technical documents making sure the non-functional requirements are addressed by the technical design of the solution, with minimal subject-matter expert assistance.
Balancing client needs, SLAs, critical success factors with delivery capabilities and risks.
Technical leadership of customer projects and oversee solution implementation.
Proactively review customer solutions and propose improvements and strategic direction, anticipating client goals.
Working with commercial and sales management and participating in reviews.
Product selection and capability testing for specific technology and versions.
Promoting common delivery standards and processes.
Managing vendors and suppliers.
Activity reporting and time management.
Buzzwords: Technical Infrastructure, Cloud Infrastructure, Infrastructure Design, VMware virtualisation, Amazon Web Services, Microsoft Windows Server and Active Directory, Microsoft Clustering and Load Balancing, Microsoft SQL Server, Server hardware, Enterprise storage, Backup and recovery, London, Oxford
An exciting opportunity has become available to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services.
Purpose of Job:
Supporting sales and technical teams to ensure that customers are offered products and services appropriate to their needs.
Identifying achievable technical solutions aligned with customer business requirements.
Contribution to the production of professional customer proposals.
External representation of our organisation’s technical ability.
Responsibilities:
Design and specification of customer IT solutions using a variety of server technologies. Includes:
Gathering and interpreting customer requirements.
Translating requirements into technical recommendations that meet customer needs.
Liaising with Infrastructure engineers to develop professional customer proposals.
Technical assessment of customer requests including the commercial estimation of engineer effort.
Contributing to tender processes and producing professional proposals.
Representation of technical teams during customer meetings or by other communications.
Maintaining a close understanding of relevant markets to identify product and service opportunities.
Skills and Knowledge base:
Technical Pre-Sales Advisors must have a good technical grasp of Microsoft server and Citrix technologies with an understanding of typical applications. Experience at least four of the following
technologies is should be demonstrated.
• Microsoft server and desktop technologies:
o Active Directory
o Windows Server and desktop operating systems
o Exchange
o Internet Information Services (IIS)
o Remote Desktop Services
o Clustering (MSCS)
o Microsoft SQL Server
• Citrix XenApp
• Awareness of WAN/LAN connectivity sufficient to provideadvice to customers.
• Hypervisor technologies such as VMware or Hyper-V
• Unix or Linux operating systems
• Solar Winds monitoring applications
• Enterprise hardware for servers and storage including SAN.
Personal Attributes:
Candidates should demonstrate competency for the following.
• Effective planning of mixed workloads with ability tomonitor objectives and escalate as necessary.
• Independent problem solving and the ability to workaround blockages.
• Self-sufficient workload management including prioritising and executing tasks.
• Achieving positive outcomes through communication.
• Collaborative team working and participation in meetings.
• Maintaining a professional attitude with consideration for company reputation at all times.
If you have the key skills and experience then send in your CV today
09/09/2016
An exciting opportunity has become available to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services.
Purpose of Job:
Supporting sales and technical teams to ensure that customers are offered products and services appropriate to their needs.
Identifying achievable technical solutions aligned with customer business requirements.
Contribution to the production of professional customer proposals.
External representation of our organisation’s technical ability.
Responsibilities:
Design and specification of customer IT solutions using a variety of server technologies. Includes:
Gathering and interpreting customer requirements.
Translating requirements into technical recommendations that meet customer needs.
Liaising with Infrastructure engineers to develop professional customer proposals.
Technical assessment of customer requests including the commercial estimation of engineer effort.
Contributing to tender processes and producing professional proposals.
Representation of technical teams during customer meetings or by other communications.
Maintaining a close understanding of relevant markets to identify product and service opportunities.
Skills and Knowledge base:
Technical Pre-Sales Advisors must have a good technical grasp of Microsoft server and Citrix technologies with an understanding of typical applications. Experience at least four of the following
technologies is should be demonstrated.
• Microsoft server and desktop technologies:
o Active Directory
o Windows Server and desktop operating systems
o Exchange
o Internet Information Services (IIS)
o Remote Desktop Services
o Clustering (MSCS)
o Microsoft SQL Server
• Citrix XenApp
• Awareness of WAN/LAN connectivity sufficient to provideadvice to customers.
• Hypervisor technologies such as VMware or Hyper-V
• Unix or Linux operating systems
• Solar Winds monitoring applications
• Enterprise hardware for servers and storage including SAN.
Personal Attributes:
Candidates should demonstrate competency for the following.
• Effective planning of mixed workloads with ability tomonitor objectives and escalate as necessary.
• Independent problem solving and the ability to workaround blockages.
• Self-sufficient workload management including prioritising and executing tasks.
• Achieving positive outcomes through communication.
• Collaborative team working and participation in meetings.
• Maintaining a professional attitude with consideration for company reputation at all times.
If you have the key skills and experience then send in your CV today
