195 jobs found

IT Technician - 1st & 2nd Line Support Camberley 26,777 - 28,686 + Generous pension days holiday + ongoing training & development + recognition policies+ staff discount platform + free on-site parking + occupational sick pay+ family-friendly policies + work-life balance Are you currently working in IT support, providing first or second line support in a school or business environment? Would you like to join a forward-thinking organisation where you can grow your technical skills, work with excellent IT infrastructure, and be part of a collaborative, high-performing team? This school trust are a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike. In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure. This role is ideal for someone with first line experience who wants to develop second line skills. This is a fully onsite role, you will be in Camberly every day. This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while developing your own career in IT support. The role- Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in first line IT support, with the willingness and drive to develop second line support skills Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

IT Technician Immediate Start A leading organisation is seeking an experienced IT Technician to join their Desktop Support team on a temporary basis. This is an urgent requirement, so candidates available for an immediate start are highly encouraged to apply. This role is ideal for an IT professional with strong 1st/2nd line support experience who enjoys troubleshooting, supporting users, and working in a fast-paced technical environment. You will need Strong working knowledge of Microsoft and Mac operating systems for this role. Your role: Take ownership of IT incidents and service requests, managing them through to resolution or escalation where required. Escalate complex issues to third-party providers or the Infrastructure Manager when necessary. Develop strong working relationships with remote sites and end users to improve overall IT support experience. Work closely with operational teams to ensure IT assets are used efficiently and effectively. Maintain and update the IT asset register in line with ISO 27001 compliance requirements. Perform routine support tasks including: Password resets File restoration New user account creation Managing security group access Assist with new starter laptop builds, onboarding, and IT induction training. Maintain and update onboarding documentation and build checklists. Ensure software installations and devices are patched regularly using standard tools. Support the local area network across sites, escalating network issues where required. Maintain knowledge base documentation and FAQs for IT support processes. Provide guidance and orientation to users on operating computer equipment and systems. Manage local IT hardware stock and peripherals. Support delivery of IT project work within agreed deadlines. Assist with maintenance, patching and proactive monitoring of IT services and infrastructure. Support the change management process, raising change requests where required. Assist with maintaining ISO 27001 and ISO 9001 compliance activities. Produce reports on: Service desk performance IT asset status Backup status and performance Essential Experience Working with Active Directory Supporting Office 365 environments Experience with Windows 10 and Windows 11 Experience working within a Service Desk environment managing and escalating calls Creating and maintaining technical documentation Strong organisational skills and attention to detail Excellent written and verbal communication Ability to troubleshoot logically and methodically Ability to work effectively within a team environment Experience providing 1st / 2nd line support in Windows environments Desirable Experience MacOS support Windows Server 2016 / 2019 / 2022 Microsoft Hyper-V Hybrid Azure AD / Entra ID environments Backup technologies PowerShell scripting Experience working in a regulated or ISO-compliant environment If you are an IT Support Technician available immediately and looking for a temporary opportunity with a dynamic IT team, please apply now with your CV.

IT Service Engineer Location: Surrey / London Home-Based with Travel to Customer Sites Salary: £27 £30,000 per annum (depending on experience) Employment Type: Full-Time Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth You won't be stuck in a silo. You'll gain exposure across: Microsoft 365. Azure / Entra ID. Intune / Endpoint Management. Windows, macOS and iOS. Hardware deployments. Networking fundamentals. Get stuck into real project work. Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off, paid. One additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment. Company mobile phone. Pension scheme. All software and tools provided. What You ll Be Doing Service Desk and Technical Support You ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with our client s 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They re Looking For Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager. Networking basics. Hardware deployment experience. Prior involvement in IT projects. Ready to Join Our Client? If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner s portal and take the next step in your IT career. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.

2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.

IT Service Engineer Location: Surrey / London Home-Based with Travel to Customer Sites Salary: £27 £30,000 per annum (depending on experience) Employment Type: Full-Time Our client is a modern MSP with real growth, great culture and varied tech exposure. They are not your typical Managed Service Provider. They support a wide range of clients across industries, giving their Engineers exposure to the full modern ecosystems not small slices of tech or repetitive ticket queues. They are searching for an IT Service Engineer who s passionate about technology, great with people, and eager to grow in a supportive, fast-paced MSP environment. You ll work from home, visit customer sites, collaborate closely with their technical team, and play an important role in delivering excellent service across their client base. Why You ll Love Working with Our Client: Home-Based with varied customer work. Enjoy the flexibility of working from home while still getting hands-on experience through customer site visits across Surrey, London, and occasionally further afield. Career Growth You won't be stuck in a silo. You'll gain exposure across: Microsoft 365. Azure / Entra ID. Intune / Endpoint Management. Windows, macOS and iOS. Hardware deployments. Networking fundamentals. Get stuck into real project work. Clear progression into 2nd Line, Projects, or Technical Specialist roles: Certification Funding and Exam Incentive Scheme. Our client invests in your technical development through sponsored training, funded Microsoft exams, and incentive scheme for passed certifications. Private medical insurance. Employee Assistance Programme. 20 days annual leave plus bank holidays. Your birthday off, paid. One additional day of holiday for every year of service after year one. Tools and Financial Security: Modern, high-spec IT equipment. Company mobile phone. Pension scheme. All software and tools provided. What You ll Be Doing Service Desk and Technical Support You ll be the first point of contact for incoming support requests and will: Handle queries via phone, email, and our client s ticketing system. Diagnose and resolve 1st / 2nd Line issues efficiently. Log and manage tickets with clear communication and updates. Provide excellent customer service at all times. Customer onsite visits. You will regularly visit customer sites to: Install, configure, and deploy new hardware. Deliver face-to-face support. Assist with project rollouts, system upgrades, or migration support. Build strong, positive relationships with end users. Operational and Technical Ownership. You will also: Receive, set up, and configure hardware to customer specifications. Create detailed build guides and documentation. Contribute to improving internal processes and knowledge articles. Collaborate closely with our client s 2nd and 3rd Line teams. Stay updated with modern technologies and best practices. What They re Looking For Essential Skills and Experience: Experience working in a Managed Service Provider or B2B IT support environment. Strong understanding of Microsoft 365, Azure / Entra ID, Windows 11, macOS and iOS. Excellent communication and customer service skills. A proactive, problem-solving mindset. Ability to manage multiple priorities and deadlines. Strong organisation and documentation skills. Travel Requirements Due to the nature of the role: A full, valid UK driving licence and access to your own vehicle is essential. You must be able to travel reliably to customer sites across London, Surrey, and wider UK when required. Desirable Skills (Not Essential): Intune / Endpoint Manager. Networking basics. Hardware deployment experience. Prior involvement in IT projects. Ready to Join Our Client If you re passionate about delivering great IT support, want variety in your work, and are excited to develop your skills in a modern MSP environment, our client would love to hear from you. Apply now through their recruitment partner s portal and take the next step in your IT career. This role may suit IT Support Specialist, IT Support Technician, IT Support Analyst, IT Technician, Technical Support Engineer, and Service Desk Engineer.

IT Support Technician (1st/2nd Line) - Peterborough - 27/30k + benefits ALH Recruitment are looking to recruit a 1st/2nd Line Support Technician for our client based in Peterborough who continue to lead their market. This role would suit somebody who is looking to develop in their career starting at 1st/2nd Line to hopefully progress and develop technically. Support Engineer: You will ideally have experience of the following: Creating/managing Users/Groups in Active Directory. Creating/managing Users/Groups in Azure AD/Microsoft Entra. Experience with Windows Desktop (7-11) and Server (2012R2 - 2022) Operating Systems. Exchange Online/Microsoft Exchange/Microsoft 365 - SharePoint Online/OneDrive. Backup and DR Solutions e.g. Acronis, Veeam, Windows Servers, etc. Experience with Microsoft Hyper-V. You will also have experience working as part of an existing Support Team using a Ticket System and Remote Support tools. Advantageous: Experience with Linux and macOS and IP Telephone Systems. Knowledge of basic broadband and network troubleshooting. If you feel you have the skills and experience to step into this exciting 1st/2nd Line Technical Support role, please apply below:

Preston Full-time Permanent Our business has grown year on year, we have a passion to continue growing the business and re-invest profits into refreshing our product range and improving infrastructure and we are looking for a 1st & 2nd Line Support Technician. The Responsibilities To provide 1 st & 2 nd line support to users for all PC hardware, software and associated peripherals. This includes escalating internally or redirecting support requests to the software / hardware supplier where necessary. To manage and resolve support calls on the IT Helpdesk and document their outcome to facilitate the resolution of common queries, including pro-actively providing information to users on the progress of outstanding support calls and ensuring messages are passed on to the relevant people. Maintaining the IT Departments technical documentation, guidelines and procedures to ensure they are up to date. To deploy and maintain PCs and associated peripherals including the redeployment of existing equipment to agreed standards, by performing upgrades, new installations and carrying out routine procedures. To create user accounts for new starters on AD, Email systems and ERP systems Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA's. To install and configure operating systems and other software to agreed standards. Assist in the compilation and maintenance of an accurate inventory of hardware and software. To provide at all times, a professional, courteous and rapid response to individual users. About You Good analytical and problem-solving skills. Ability to manage own workload and prioritise jobs appropriately. Ability to research unfamiliar topics and to keep knowledge up to date with current technology. Ability to handle confidential information. Good communication skills, even when under pressure. Attention to detail. Ability to follow established IT policies and procedures. Willingness to develop role as business grows. Good analytical and problem-solving skills. Ability to manage own workload and prioritise jobs appropriately. Ability to research unfamiliar topics and to keep knowledge up to date with current technology. Ability to handle confidential information. Good communication skills, even when under pressure. Attention to detail. Ability to follow established IT policies and procedures. Willingness to develop role as business grows. A recent working knowledge will be required of: Microsoft Windows Server Active Directory Office 365 Microsoft Windows 11/10 iOS PC/laptop hardware Multifunction, plotter, laser and label printers Server/storage hardware Virtualisation technology Networking - switches, routers, wireless and VPN IP Telephony What's in it for you? £28,000 - £30,000 25 days holidays plus bank holidays Monday - Friday 08.30am - 5pm Free on site parking Pension scheme Cycle to scheme work, gym onsite Hardship fund Simply Health Plan - which gives costs towards opticians, dentist, physiotherapy etc Not ready to apply? If you're looking for some more information, then please give us a call Speak to Amy Hutcheson Principal Consultant T:E:

Looking for your next hands-on IT role with variety, ownership, and room to grow? If you thrive on solving tech issues, enjoy working across multiple sites, and love helping people get the best from their devices and systems - this could be your perfect next step. We're looking for someone confident in both 1st and 2nd line support, happy to travel between locations (all within reasonable distance), and keen to get stuck into hardware, networking, and Microsoft 365. What's in it for you? 27,000 basic salary + up to 2,000 annual KPI bonus 35-hour work week Hands-on training across systems, security, networking and more The chance to build broad technical skills in a close-knit team A role where no two days are the same - variety is guaranteed! What you'll be doing Providing 1st/2nd line support across a busy, multi-site environment. Maintaining and configuring Windows 11 PCs, MacBooks, iPhones, iPads, and more. Supporting end users on Office 365 - including Teams, SharePoint, MFA, Intune. Taking ownership of IT asset management, including deployment, tagging, and documentation. Helping ensure systems are spot on- including scheduled checks and on-site tech support during key events (with time off in lieu for any out-of-hours work). Working closely with external vendors and helping to scope and deliver improvement projects. What you'll need Prior experience in a similar 1st/2nd line support role Solid working knowledge of Windows OS, Microsoft 365, basic networking, and mobile device management (MDM). Confidence troubleshooting and communicating with stakeholders across all levels. An organised mindset - you'll be tracking assets, stock levels, and support requests. A genuine enthusiasm for IT and learning - this team will invest in your development. Ready to apply? We get it - your CV might not be totally up to date. Don't worry. Just send over what you've got, or drop us a message with a few lines about your experience and interest in the role. INDEP

Application Support Technician Milnthorpe, Cumbria£30,000 - £35,000 (depending on experience)Do you enjoy helping people and solving problems? Are you looking for a rewarding role where you can build new skills and make a real difference in healthcare?Whether you're just starting your career in technology or want to take your customer service experience in a new direction, this could be the perfect opportunity for you.Founded in 1984, 4S DAWN Clinical Software is a world-leading provider of software that helps hospitals and clinics safely monitor patients with long-term conditions. Our software is used every day by healthcare teams to improve patient safety.We're now looking for a friendly, motivated Application Support Technician to join our team. About the role In this people-focused role, you'll support our customers by helping them use our software confidently and effectively. You'll respond to queries, investigate issues, and work with colleagues to resolve them quickly. You'll also be involved in setting up new systems, making sure everything runs smoothly for our customers from day one.You don't need to be a technical expert; what matters most is that you're curious, enjoy learning, and are confident communicating with people. We'll provide full training to help you build the technical skills you need. What you'll do - Support customers by responding to queries and helping them get the most from our software- Troubleshoot issues and work with our team to resolve them quickly and effectively- Assist with new software setups and testing to make sure everything is ready for use- Be part of a friendly team committed to improving patient care- Act as a trusted software consultant, using creativity and insight to help customers unlock the full potential of the application's tools and features in solving their real-world challenges What we're looking for - A good understanding of computers and networks, or the enthusiasm to learn- Excellent communication skills and a professional, helpful approach on the phone and by email- A degree (or equivalent) or other relevant qualificationExperience with programming (such as SQL, HTML, or JavaScript) or databases is helpful but not essential; we'll teach you what you need to know. Why join us? - A supportive, friendly working environment with hybrid working (split between home and our Milnthorpe office)- Clear opportunities to grow your career, from application support to software development or project delivery- A chance to be part of a mission-led company improving patient safety around the worldPlease note, you'll need to live within a commutable distance (around 20-30 miles) of Milnthorpe, Cumbria.If you're ready to build a rewarding career helping customers and making a difference in healthcare, we'd love to hear from you. Select the Apply button today.Other organisations may call this role Software Support Technician, IT Support Technician, Technical Support Analyst, 1st Line Technician, Helpdesk Technician, Desktop Support Technician, 1st Line Analyst, Customer Support Technician, Software Support Engineer, Systems Support Technician, or Helpdesk Support Technician.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

JOB TITLE: IT Support Technician LOCATION: Westonbirt, Gloucestershire SALARY: £26,000 - £29,000 DOE WAY OF WORKING: Full-time (40 hours, Mon-Fri 8am-5pm, 1-hour unpaid lunch) Site-based with multi-site travel Permanent ABOUT THE BUSINESS A growing group within the independent education sector, operating multiple schools, nurseries and educational services across the South and South West. The organisation is forward-thinking, technology-driven, and committed to delivering high-quality digital infrastructure to support teaching, learning, and operational excellence. Continued growth and investment have created an opportunity for an IT Support Technician to join the central IT team. THE IT SUPPORT TECHNICIAN OPPORTUNITY Deliver 1st and 2nd line support across hardware, software, networks, cloud services and MIS platforms. Provide on-site and remote support to staff, pupils and colleagues across multiple sites. Diagnose technical issues, resolving them or escalating where appropriate. Support with hardware builds, repairs, asset updates and maintenance schedules. Assist with onboarding, user support, documentation and minor training activities. YOUR KEY SKILLS Essential: Experience delivering IT support to end users, including cloud-based services. Excellent communication and strong customer-service mindset. Ability to multitask within a fast-paced environment. Working knowledge of: PC hardware diagnostics Windows 10/11 and macOS Office 365, Teams, OneDrive, SharePoint Good literacy and numeracy (GCSE English & Maths). Full UK driving licence and access to own vehicle. Desire to work towards Microsoft, CompTIA, or similar certifications. Desirable: Experience within an educational environment. Intune and Endpoint Management. Exposure to Microsoft Cloud technologies (IaaS, PaaS, SaaS). ITIL Foundation certification. BENEFITS 5% employer pension 25 days holiday + bank holidays Free lunch when working on school sites Shopping discount card Cycle to Work scheme Means-tested staff discount Counselling support Fully funded apprenticeships up to Level 7 Personal accident cover Discretionary Christmas stand-down Travel and subsistence fully reimbursed APPLY TODAY If you're an enthusiastic IT professional looking to develop your career within a supportive and growing educational group, we'd love to hear from you. Contact Aaron at C4S Search - connecting exceptional tech talent with innovative organisations.

I'm excited to be recruiting for a Senior IT Support Technician on behalf of a well-established and ambitious Managed Service Provider.This role offers a challenging environment with plenty of opportunities to learn new products and skills; perfect for an experienced Technician looking to advance their career. You'll have the opportunity to work with the latest Microsoft technologies, supporting a diverse range of customer systems. Key Responsibilities: Provide advanced support for Microsoft 365 and Windows 10/11 across client networks. Analyse and diagnose complex support issues, providing solutions to customers efficiently. Communicate effectively via telephone and email, ensuring excellent customer service. Provide high-quality remote and on-site support to customers as required. About You: Minimum 2 years of experience in 1st, 2nd, or 3rd line support within an MSP or fast-paced helpdesk environment. Strong working knowledge of Microsoft Exchange, Teams, SharePoint, and Intune. Flexibility to work early (6:30 to 15:30) and/or late (12:00 to 21:00) shifts when needed. A clean driving licence for occasional on-site visits. Strong technical understanding of Microsoft technologies and cloud solutions. Next Steps: Apply now!

About the Role We are seeking an experienced and motivated 2nd Line IT Support Technician with experience in a Team Lead role to join our growing team. This role is crucial in ensuring the smooth operation of our clients' IT systems and delivering exceptional technical support. You will act as a key escalation point from 1st & 2nd Line Support, resolving more complex technical issues and helping maintain high service standards in line with company quality controls and industry regulations. Ongoing training and professional development are essential parts of this role to ensure your technical knowledge remains current and relevant. Key Responsibilities Provide high-quality technical support, including producing documentation and reports Install, configure, maintain and support hardware, operating systems and applications Monitor and maintain computer systems, servers and networks Support system setups and follow technical documentation to resolve issues Assist with the rollout of new systems and applications Respond to support tickets within agreed SLAs Manage and prioritise multiple open cases efficiently Escalate issues to third parties where required Act as the direct escalation point from the 1st & 2nd Line Service Desk Resolve specialist faults including 4G and VoIP technologies Support and mentor 1st & 2nd Line Technicians Monitor and maintain server backups Participate in weekend and out-of-hours support rota Test and evaluate new technologies as directed Skills & Experience Required Customer service focus Experience with current Windows desktop and Windows Server operating systems Experience with Microsoft Exchange technologies (SMTP, POP3, IMAP), Office 365 and Hosted Exchange Working knowledge of Active Directory Strong understanding of TCP/IP networking, IP routing, DNS and DHCP Practical experience with MS Office applications Experience setting up and installing WiFi networks Ability to pass a DBS check Excellent communication skills Desirable: MCSE and/or CCNA certification (or willingness to work towards these) Personal Attributes Self-motivated with the ability to work independently Strong organisational and time management skills Ability to prioritise and manage workload effectively High attention to detail Patient, technically curious and proactive Strong team player What We Offer Ongoing training and development Supportive team environment Opportunity to work with modern technologies Career progression opportunities If you are a driven IT professional looking to take the next step in your technical support career, we would love to hear from you.

2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

I am currently looking for a strong 2nd line IT technician/engineer/analyst to join a great MSP client of mine based in Chessington. They have a diverse portfolio of clients and need someone with great communication skills and positive attitude to assist with technical issues. They are big advocates of supporting and developing employees so a willingness to grow your skills is a must. Key Responsibilities/Duties Exceptional communication skills with a customer first mentality Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits Work within defined SLAs and ensure excellent customer satisfaction Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments Configure and deploy laptops, desktops, mobile devices, and other hardware Carry out onboarding and offboarding tasks, including device setup and account administration Perform administration in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune Communicate clearly and professionally with clients, managing expectations effectively Assist with IT projects such as migrations, system upgrades, and security improvements Ideal Background Previous experience in an MSP or fast-paced IT support environment (preferred) Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure Familiarity with RMM and PSA tools Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi) Knowledge of backup systems Knowledge of firewall and switch configurations Side Notes 5 days on-site in Chessington (Free parking available)

IT Support Technician / 1st Line Helpdesk Evesham office based £25,000 - £27,000 per annum + Competitive Benefits, Monday - Friday, 9:00 - 5:00 Are you the person your friends and family call when their Wi-Fi drops or their laptop freezes? Whether you are a recent IT Graduate or a self-taught tech enthusiast looking for your first professional break, this IT Support Technician vacancy offers the perfect platform to launch your career. Or you may love IT and have been in a customer services role. What You'll Be Doing Forget being stuck on the phone all day. Our support is managed via email and face-to-face interaction. As our IT Support Assistant, you will be the hero on the ground: The First Contact: You will triage and resolve tech queries. Sometimes you will fix things remotely; other times you will head to a colleague's desk to solve the problem in person. Building the Tech: You will learn to build laptops from scratch, swap out hardware, and manage high-spec devices. System Mastery: You will get hands-on experience with Microsoft 365, Azure, Active Directory, and even our CRM (Dynamics). Your Voice Matters: You will join weekly project meetings. As the IT Support Technician, your ideas will be heard because if you see a process that could be improved, we want to hear about it. Why You'll Love It Growth is guaranteed: As the company expands across Europe, your role will too. Whether you eventually want to move into Infrastructure Development, 2nd Line Support, or Service Management, they will provide the roadmap to get you there. Supportive Culture: They are ambitious and professional, but also friendly and collaborative. They look after their people which is why so many employees stay for the long term. Who Are You? The company hires for attitude and train for skill. You might be an IT Graduate, or perhaps you are someone who has spent six months on a basic service desk and is ready for more responsibility. Or someone who loves IT, works in customer services and is looking for their first step into IT. As the IT Support Assistant, you will need: Excellent Communication: You will be talking to everyone from our warehouse team to the Managing Director. You must be approachable, professional, and patient. A Natural Curiosity: You should be someone who enjoys taking things apart to see how they work and experimenting with new software. A Desire to Develop: You do not need to know everything yet, but you must have a hunger to learn. If you have completed a basic IT course or an ITIL foundation, that would be a significant advantage. Working for a family-rooted business who are currently modernising our entire digital world and moving to the cloud and refreshing their infrastructure. If you have a logical mind, a passion for problem-solving, and a friendly approach, this IT Support Assistant role is the ideal next step for you. Apply now for a confidential conversation.

Service Desk Engineer - Crewe 40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer (2nd Line) to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively

Job Title: Service Desk Manager Location: Manchester Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, fostering career growth through both lateral and vertical opportunities. About the role: As Service Desk Manager, you will lead a high-performing team with oversight of 3rd Line Engineers, Team Leader (1st/2nd Line) and Vendor Support. You will ensure service excellence using ITIL processes, drive innovation, manage major incidents, optimise service platforms and oversee NOC governance. Responsibilities include but not limited to, designing and improving service desk and NOC processes, ensuring SLA compliance, coordinating with vendors like Oracle, and analysing KPIs to enable data-driven decisions and organisational success. Key Responsibilities: Champion ITIL best practices for service desk and NOC operations to ensure efficient, standardised processes and outstanding customer experiences Manage Level 3 engineers, providing coaching and performance oversight to deliver advanced technical solutions Manage Team Leader, providing oversight of 1st/2nd Line Teams Oversee and enhance customer experience by proactively addressing client needs Design and optimise workflows using industry standards and stakeholder input for operational excellence Ensure SLA compliance, lead governance, and implement corrective actions as needed Coordinate NOC processes including escalation, event monitoring, and incident response to maintain service stability Support Vendor Partnership Manager (e.g., Oracle) Drive continuous improvement using data, feedback, and industry trends to streamline service delivery Lead major incident response and escalation, ensuring rapid resolution and clear communication across teams Conduct problem management and root cause analysis, implementing lasting solutions and reducing incidents Analyse ticket data to uncover opportunities for automation and process improvements Deliver comprehensive reports on KPIs, SLAs, incident trends, and improvement results to guide decisions Optimise service desk tools (e.g., Autotask, IT Glue) for efficiency and business support Enforce compliance with company policies, regulations, and security standards Run regular service review meetings with stakeholders to present metrics and strategic recommendations Collaborate with cross-functional teams to ensure smooth integration of new services, customers, or acquisitions Serve as the escalation point for after-hours incidents to maintain continuity and satisfaction About you: Experience and Qualifications: Extensive experience in IT service management with a strong track record of delivering high-quality services, leading technical teams, and driving process improvements across NOC operations and customer success initiatives. Demonstrated expertise in leading, coaching, and developing Level 3 engineers within collaborative, high-performance environments. Robust technical background and hands-on proficiency with service desk platforms such as Autotask, IT Glue, and relevant monitoring tools. Comprehensive experience in major incident management, escalation procedures, service improvement initiatives, process design, and root cause analysis. Proven ability to manage SLA governance, conduct KPI analysis, and oversee compliance management, with a focus on implementing corrective actions to uphold high standards. Solid experience in vendor and partner management, including collaboration with major partners such as Oracle to ensure optimal service delivery. Advanced analytical and reporting capabilities, leveraging data-driven decision making and presenting performance insights to senior stakeholders. Exceptional communication skills, adept at translating complex technical requirements and service enhancements for diverse audiences. In-depth networking experience, including configuration, maintenance, and troubleshooting of network infrastructure to support business continuity and security. Proficient in the Microsoft 365 suite, with hands-on experience in administration, deployment, and user support for productivity and collaboration tools. ITIL certification required; advanced ITIL qualifications and a degree in IT or related discipline are preferred. Personal Attributes: Professional, friendly, and approachable, with a strong commitment to team success and collaboration. Adaptable and resilient under pressure, able to prioritise and execute tasks efficiently in a fast-paced, evolving environment. Excellent written and verbal communicator, able to convey technical issues and process improvements clearly to both technical and non-technical stakeholders. Innovative, eager to learn and apply new technologies, and committed to fostering a culture of continuous improvement and operational excellence. Disciplined and focused, with strong problem-solving abilities and a commitment to maintaining the highest standards of compliance, security, and customer service. Note: This description is not intended to establish a total definition of the job but an outline of the duties. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Services Manager, Senior Service Desk Engineer, Senior IT Technician, Senior IT Desk Support, IT Manager, ITIL Service Desk Manager, Senior Support Technician, may also be considered for this role.

Job Title: Service Desk Consultant - Level 2 Location: Glasgow (hybrid working - 3 days in the office, 2 remote) Salary: Up to £40k per year + bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes Our open and honest culture where feedback is taken on-board and acted upon Our social events - annual all expenses paid 'TSG Festival' and team building funds Two paid CSR days per annum that you can use to support the community Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities Our responsibility to the environment as we work towards net carbon zero Flexible working opportunities including home working and hybrid options Annual salary benchmarking Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA Ensure communication with the customer is regular with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Update TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills Proficient understanding of firewalls, anti-virus, and other security technologies Hands-on experience with Microsoft Exchange and Office 365 Strong relationship-building skills with the wider business In-depth understanding of firewall technologies Experience with cloud-based backup solutions Good understanding of on-premises backup technologies Knowledge of hosted telephony Familiarity with routing and switching Experience with enterprise anti-virus software, such as Sophos Significant experience supporting hybrid or cloud infrastructure Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Candidates with the experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, will also be considered for this role.

1st Line IT Deskside Support Technician Location: Chelmsford (Office-Based) Hours: Full time, shifts between 8am-8pm + Saturdays on a rota basis (9-5) Salary: £28,000 per annum + Overtime/TOIL + Benefits Driving Licence Required Our client is seeking a proactive and technically capable 1st Line IT Deskside Support Technician to deliver front-line technical assistance to users across a range of operational sites. This is an office-based role in Chelmsford with occasional travel to other locations as needed. About the Role As a 1st Line Support Technician, you will be the first point of contact for technical issues resolving incidents and service requests related to hardware, software, and connectivity. You ll also provide in-person support for users at various client locations, including: Offices Courts Custody suites Other operational service sites Support will include everything from basic PC and printer troubleshooting to software and connectivity issues involving switches, firewalls, and WAN connections. You ll also assist with bespoke applications and contribute to the service desk function by logging, tracking, and escalating issues as required. Key Responsibilities Act as the first line of support, logging and resolving IT incidents and service requests Provide deskside support for hardware, software, and peripheral issues Troubleshoot basic networking issues including switches, firewalls, and connectivity Maintain accurate records of work, solutions, and asset movements Ensure all tools, spares, and software are prepared before site visits Escalate complex issues to 2nd/3rd line or specialist teams as needed Keep the internal knowledgebase updated with common issues and solutions Assist with procurement and logistics of IT hardware to various locations Follow ITIL v4 support practices (training provided) Skills and Experience Essential: Previous experience in 1st line IT support or service desk environment Good knowledge of Windows operating systems and Microsoft Office products Familiarity with PC and printer troubleshooting Basic understanding of networking and TCP/IP protocols Strong problem-solving and customer service skills Able to work independently and manage time effectively Full, clean UK driving licence and access to your own vehicle Willingness to undergo and maintain security vetting (DBS, NPPV Level 3, HMPPS Cat A) Desirable: Knowledge of Microsoft Azure, Meraki, Sophos, or SuperOps Experience with scripting (PowerShell/CMD) Previous experience in public sector or justice-related environments ITIL V4 Foundation certification or equivalent Additional IT certifications (e.g., MCP, MCDST, CCNA) Education and Qualifications: GCSE (or equivalent) in English and Mathematics IT-related qualification or relevant support experience Awareness of ITIL best practices Customer service training or certification (desirable)

Job Title: AV Service Desk Technician Location: St Albans / Hybrid Salary: £35,000 - £40,000 Job Purpose Summary: This is a hybrid role combining service desk administration, remote technical support, and occasional on-site service visits. You will be the central coordination point for all service and maintenance activities, ensuring clients receive fast, efficient, and well-organised support. Key Responsibilities: - Manage incoming service desk tickets (ServiceNow) - Arrange and book service and maintenance visits for engineers - Schedule and coordinate freelancers where required - Provide remote technical support to clients using TeamViewer - Attend onsite service calls when necessary (1st & 2nd line AV support) - Complete service reports after each visit - Maintain service asset registers following PMV handovers - Support escalations from 1st line to ensure resolutions - Liaise with clients and contractors to gather required documents - Ensure all service tasks are logged, updated, and closed within SLA Experience and Skills Required: - 3 years AV experience ideally within service and maintenance. - Experience using ServiceNow or a similar ticketing system - Strong organisational and scheduling skills - Ability to diagnose faults with corporate AV systems, ideally including: Crestron, AMX, Q-SYS, Biamp - Full UK Driving Licence - Right to work in UK Package: - Salary: £35K - £40K - 24 days annual leave plus bank holidays - Hybrid working - Laptop & phone - Pension - Pool van available for travel How to apply: Submit your application or contact Jake Voisey on the details provided. SER-IN