18 jobs found

JOB TITLE: IT Support Technician LOCATION: Westonbirt, Gloucestershire SALARY: £26,000 - £29,000 DOE WAY OF WORKING: Full-time (40 hours, Mon-Fri 8am-5pm, 1-hour unpaid lunch) Site-based with multi-site travel Permanent ABOUT THE BUSINESS A growing group within the independent education sector, operating multiple schools, nurseries and educational services across the South and South West. The organisation is forward-thinking, technology-driven, and committed to delivering high-quality digital infrastructure to support teaching, learning, and operational excellence. Continued growth and investment have created an opportunity for an IT Support Technician to join the central IT team. THE IT SUPPORT TECHNICIAN OPPORTUNITY Deliver 1st and 2nd line support across hardware, software, networks, cloud services and MIS platforms. Provide on-site and remote support to staff, pupils and colleagues across multiple sites. Diagnose technical issues, resolving them or escalating where appropriate. Support with hardware builds, repairs, asset updates and maintenance schedules. Assist with onboarding, user support, documentation and minor training activities. YOUR KEY SKILLS Essential: Experience delivering IT support to end users, including cloud-based services. Excellent communication and strong customer-service mindset. Ability to multitask within a fast-paced environment. Working knowledge of: PC hardware diagnostics Windows 10/11 and macOS Office 365, Teams, OneDrive, SharePoint Good literacy and numeracy (GCSE English & Maths). Full UK driving licence and access to own vehicle. Desire to work towards Microsoft, CompTIA, or similar certifications. Desirable: Experience within an educational environment. Intune and Endpoint Management. Exposure to Microsoft Cloud technologies (IaaS, PaaS, SaaS). ITIL Foundation certification. BENEFITS 5% employer pension 25 days holiday + bank holidays Free lunch when working on school sites Shopping discount card Cycle to Work scheme Means-tested staff discount Counselling support Fully funded apprenticeships up to Level 7 Personal accident cover Discretionary Christmas stand-down Travel and subsistence fully reimbursed APPLY TODAY If you're an enthusiastic IT professional looking to develop your career within a supportive and growing educational group, we'd love to hear from you. Contact Aaron at C4S Search - connecting exceptional tech talent with innovative organisations.

IT Support Technician / 1st Line Helpdesk Evesham office based £25,000 - £27,000 per annum + Competitive Benefits, Monday - Friday, 9:00 - 5:00 Are you the person your friends and family call when their Wi-Fi drops or their laptop freezes? Whether you are a recent IT Graduate or a self-taught tech enthusiast looking for your first professional break, this IT Support Technician vacancy offers the perfect platform to launch your career. Or you may love IT and have been in a customer services role. What You'll Be Doing Forget being stuck on the phone all day. Our support is managed via email and face-to-face interaction. As our IT Support Assistant, you will be the hero on the ground: The First Contact: You will triage and resolve tech queries. Sometimes you will fix things remotely; other times you will head to a colleague's desk to solve the problem in person. Building the Tech: You will learn to build laptops from scratch, swap out hardware, and manage high-spec devices. System Mastery: You will get hands-on experience with Microsoft 365, Azure, Active Directory, and even our CRM (Dynamics). Your Voice Matters: You will join weekly project meetings. As the IT Support Technician, your ideas will be heard because if you see a process that could be improved, we want to hear about it. Why You'll Love It Growth is guaranteed: As the company expands across Europe, your role will too. Whether you eventually want to move into Infrastructure Development, 2nd Line Support, or Service Management, they will provide the roadmap to get you there. Supportive Culture: They are ambitious and professional, but also friendly and collaborative. They look after their people which is why so many employees stay for the long term. Who Are You? The company hires for attitude and train for skill. You might be an IT Graduate, or perhaps you are someone who has spent six months on a basic service desk and is ready for more responsibility. Or someone who loves IT, works in customer services and is looking for their first step into IT. As the IT Support Assistant, you will need: Excellent Communication: You will be talking to everyone from our warehouse team to the Managing Director. You must be approachable, professional, and patient. A Natural Curiosity: You should be someone who enjoys taking things apart to see how they work and experimenting with new software. A Desire to Develop: You do not need to know everything yet, but you must have a hunger to learn. If you have completed a basic IT course or an ITIL foundation, that would be a significant advantage. Working for a family-rooted business who are currently modernising our entire digital world and moving to the cloud and refreshing their infrastructure. If you have a logical mind, a passion for problem-solving, and a friendly approach, this IT Support Assistant role is the ideal next step for you. Apply now for a confidential conversation.

Job Title: Service Desk Consultant - Level 2 Location: Glasgow (hybrid working - 3 days in the office, 2 remote) Salary: Up to £40k per year + bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes Our open and honest culture where feedback is taken on-board and acted upon Our social events - annual all expenses paid 'TSG Festival' and team building funds Two paid CSR days per annum that you can use to support the community Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities Our responsibility to the environment as we work towards net carbon zero Flexible working opportunities including home working and hybrid options Annual salary benchmarking Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA Ensure communication with the customer is regular with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Update TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills Proficient understanding of firewalls, anti-virus, and other security technologies Hands-on experience with Microsoft Exchange and Office 365 Strong relationship-building skills with the wider business In-depth understanding of firewall technologies Experience with cloud-based backup solutions Good understanding of on-premises backup technologies Knowledge of hosted telephony Familiarity with routing and switching Experience with enterprise anti-virus software, such as Sophos Significant experience supporting hybrid or cloud infrastructure Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Candidates with the experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, will also be considered for this role.

2nd Line Support Technician Chichester, PO20 £28,000 £35,000 plus benefits including payment and support for IT certifications, flexible working, proven career progression and lots more Our client is an extremely well-established MSP / IT Support Services organisation with an outstanding reputation and an international client base. Known for exceptional customer service and technical excellence, they are now seeking a skilled 2nd Line Support Technician to join their growing support team. This is a hands-on role for an experienced support professional who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and takes real pride in delivering a first-class customer experience. The 2nd Line Support Technician Role Owning and resolving escalated 2nd line incidents from 1st line within SLA, keeping clients updated Partaking in IT projects includes upgrades and rollouts for new hardware and software Troubleshooting across Microsoft 365, Windows, Active Directory, networking (DNS/DHCP/GPO), and core infrastructure Providing clear, professional communication to clients and internal teams Occasional on-site support and project assistance (full driving licence required) company van provided Working closely with senior engineers and cloud/infrastructure teams on complex issues About You: Proven experience in a 2nd Line IT Support role within an MSP / IT Support Services business IT certifications are preferred but support and payment for certs is offered Strong Microsoft 365 and Windows Server/AD troubleshooting skills Core networking skills (DNS, DHCP, VPN fundamentals, basic firewall rules. Knowledge of Hyper-V and virtualisation, PowerShell automation, Endpoint security and encryption, VoIP, InTune / Endpoint Manager and cloud familiarity. Customer-focused, calm under pressure, and highly organised Full UK driving licence (for client site visits when required) This is an excellent opportunity to join a highly respected IT services provider offering genuine career development, exposure to modern cloud technologies, payment and support for IT certifications and the chance to work with a wide variety of environments and clients worldwide. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment is acting as an employment agency in regard to this advertisement.

First Line Support Technician Excellent opportunity for a motivated First Line Support Technician to join a well-established, UK-based MSP delivering exceptional IT services to a wide range of clients. Full-time, permanent role based in Surrey, offering a competitive salary of £26,000-£30,000 depending on experience. Immediate start available - candidates on short notice are highly encouraged to apply. To apply, please email Who are the client? Our client is a trusted Managed Services Provider (MSP) based in Surrey, known for delivering dependable IT solutions and outstanding customer service. Their offerings include IT support, cloud solutions, infrastructure services, and more. They work across multiple sectors, delivering tailored support and long-term partnerships that empower business growth through technology. Due to continued expansion, they are seeking a dedicated 1st Line Support Technician to join their dynamic team. What will you be doing? As a First Line Support Technician, you'll be the first point of contact for clients, delivering efficient and friendly IT support. You'll handle incoming queries via phone, email, and ticketing system, resolving technical issues remotely and escalating when necessary. Working as part of a collaborative service desk team, you'll ensure smooth IT operations for a diverse client base while gaining exposure to a broad range of technologies in a fast-paced MSP environment. What will you need? Previous experience in a First line support or service desk role, ideally within an MSP Strong knowledge of Windows 10/11 and Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) Familiarity with Active Directory - password resets, user creation, and account management Basic troubleshooting skills for hardware, printers, and networking issues Excellent communication skills and a professional, customer-focused attitude Ability to prioritise tasks and manage time effectively in a busy support environment Keen to learn and progress technically, with a proactive mindset A full UK driving licence is desirable for occasional on-site support What would be desirable? Exposure to Microsoft Intune, Autopilot or Azure AD Experience with remote monitoring and management tools (e.g., ConnectWise, Datto RMM) Relevant IT certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL Foundation To Apply Please apply through this advert or email your CV directly to . By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - First Line Support, Service Desk, IT Support, Microsoft 365, Windows 10, Active Directory, Customer Service, Troubleshooting, MSP, Intune, Azure AD, CompTIA, ITIL, Technical Support, Helpdesk, Surrey

This is a fantastic role where you will step into a thriving business and join a great team as part of an expanding technology function at the company's Birmingham head office. As the Modern Workplace Technology Team Lead, you will cover a wide array of hands-on IT Support of Modern Workplace technologies at a 2nd/3rd Line level, as well as project-based work in a Microsoft-centric, cloud-based environment. Client Details Michael Page are proud to be partnered with a national professional services group who boast a rich history of 100 years supporting SME growth across the UK and Ireland. The organisation are known for their industry-leading services that include a wide range of strategic, financial, and specialist solutions tailored to client needs across multiple sectors. The business foster a supportive, inclusive culture where collaboration, respect, and open communication are valued at every level, both in and out of the workplace. Staff benefit significantly from flexible working, generous perks, and a strong focus on personal development and career growth within a positive, people-first environment. Due to their ongoing growth and investment, the business are now hiring within their Technology function, and have a vacancy for an experienced Modern Workplace Technology Team Lead to join their Birmingham team. Description As the Modern Workplace Technology Team Lead, you will be working as part of an established team that serves as the primary point of contact for Modern Workplace support and adoption across a number of Midlands offices. You will cover a range of senior-level BAU, maintaining, troubleshooting, and ensuring the smooth operation of cloud-based Modern Workplace services. In addition, you will overlap into project-based responsibilities with the Senior Infrastructure team, predominantly within a Microsoft environment covering technologies including Azure and Office365 from a migration and upgrade perspective. You will also ensure compliance with IT policies, manage assets, track IT performance, and liaise with vendors for hardware/software procurement and upgrades. Alongside the core elements of Modern Workplace and server work, you will also have the chance to mentor and manage a small team of Technicians, who primarily cover 1st/2nd Line support. The business has a highly collaborative culture, which they have cultivated organically across their outstanding office premises. Given this, and the role requirements of working closely with users in a coaching capacity, you will be based 5 days per week Mon-Fri at the head office. Profile As the successful candidate for the Modern Workplace Technology Team Lead position, you will have the below experience: Experience: A minimum of 3-5 years commercial experience under your belt in a similar role covering Microsoft-based Modern Workplace technologies. Microsoft: You will be comfortable with Microsoft technologies, including Office365, Windows OS, and cloud platforms, particularly Azure. Service Delivery: As well as your Microsoft skill-set, you will have a good level of experience across Service Delivery/Service Management. Communication Skills: You've got the knack for explaining complex tech in a way everyone can understand - whether you're presenting to senior leaders or chatting with your team. Adaptability & Creativity: You thrive on change, thinking outside the box to find creative solutions to challenges, especially when the business evolves! Education: A Bachelor's degree in Computer Science, IT, or a related field will be desirable, but by no means essential. Job Offer £50,000 - £55,000 base salary Private pension Private healthcare + More

Employer description: Founded in 2011, Coast technology was born to provide an excellent IT Support service which businesses could use to support their business. Our commitment to our customers and unrivalled customer experience has enabled us to become a trusted technology provider to many of our customers. Through the success of our IT support, we have expanded our portfolio into many key technology areas' including internet connectivity, telecoms, cloud services, hosted telephone systems and backup solutions. Making us an ideal partner and sole provider to your business for all your technology and telecom requirements. Overview: We are looking to recruit an Apprentice IT Technician who will be trained to work between both domestic computer repairs and 1st line support within our business-to-business IT support department. Main responsibilities: You will be required to diagnose and repair faults to customers' computers and liaise with them. You will be involved with Coast Technology and begin to provide first line support to our ever-growing client base of companies across the North East and North West. You will also begin to work with VoIP Telephony and SIP Trunks, with certifications from large international VOIP and SIP hardware and software vendors, First Aid, and Health and Safety qualifications. Desirable skills and Personal qualities: Self-motivation Genuine founded interest in IT Great ability to understand and utilise technical information A problem solver Excellent communication skills, written and verbal and telephone Willing to learn Friendly and approachable Reliable Good record of excellent time keeping A team player who is happy to follow instructions Entry requirements: You need to have 5 GCSE's: Maths and English (or equivalents) at grades D or above 3x GCSE's grade A-C in any other subject You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here: https://Qualifications/UKQRS/Default.aspx Future prospects: The successful applicant will receive on the job training from senior members of staff daily on all aspects of IT as well complete training and certifications with QA Apprenticeships. Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

IT Support Analyst (1st/2nd Line Support) Type: Permanent Location: Crawley (along with remote working options) Salary: Up to £26,000 per annum (potential negotiation) An opportunity for an IT Support Analyst to join a global leader in technology solutions, cloud services, digital media and marketing. The chosen candidate will be join a small but busy IT team and be user focused as well as being involved in IT Projects. You will be the first point of contact for technical assistance for users and provide hands on and remote troubleshooting. This is a great opportunity for you to join a global leader in their field. Key Skills/Experience 1/2 Years experience in a direct front line technical role, with strong experience of troubleshooting. O365 Support/Admin Experience User Support across Mobile, Desktop and Cloud technologies VMware Experience (Desirable) Excellent Communication Skills First Line Support/1st Line Support/Second Line Support/2nd Line Support/IT Technician / IT Support Engineer / IT Service Engineer / IT Service Desk Technician / Help Desk Engineer / IT Support Technician / Support Technician / Technical Support / IT Support / IT Systems Engineer / IT Systems Support / Desktop Support/Service Desk Analyst/

Global Enterprise Cloud Computing Services Company seeking a Service Delivery Manager - 10 minute walk from Liverpool Street Station. Fantastic opportunity to be a part of a high-performance delivering company with hybrid and multi-cloud services on enterprise technology globally. Partners include Microsoft Azure, VMware, Amazon Web Services, and Google Cloud platform. The ideal candidate will have: * Over 4 year's experience as a Service Delivery Manager * Experience working for an outsourced managed service provider Looking for an immediate starter to join a team of 6 IT professionals - consisting of 1st and 2nd line support technicians, and two project manager's. Benefits include: * Salary * 25 day's Annual leave + Public/Bank Holiday's * Flexible hours or a normal 9am to 5pm working routine * Matched 3% Pension Interviews commencing from 6th september 2016. Get in touch with your latest CV to or call (Apply online only)

Do you consider yourself an outstanding 1st Line Helpdesk Technician? if so then read on....... This is an outstanding role for such an outstanding 1st Line Support professional such as yourself. You will be working at the cutting edge of IT for an award winning well established IT Service Provider specialising in providing hosted IT, Infrastructure, Security, Backup, Disaster Recovery and many more services to businesses of all sizes. This is a challenging but very rewarding role where you will be the 1st Line voice and point of call for customers who may have issues or just need advice. Many of your customers will be corporate companies with complex IT infrastructures, therefore your knowledge will expand quickly. You will get exposure to the latest technologies such as Cloud Computing and Virtualisation and you will work along side very talented IT people who you can learn from. It goes without saying that you will have great communication skills and a very strong customer service ethic as you will be in the 1st Line support team. There are superb opportunities for career progression in this company and many 1st Line Technicians have progressed through ongoing training to 2nd and 3rd Line engineers. As an outstanding junior technical person you should have a good basic understanding of one or more of the following - Windows OS especially Windows Server and also desirable is an understanding of some of the following Exchange, Active Directory, Linux, SQL Server. Experience of backups and backup policy would also be very desirable. Lots of ongoing training, defined career path and working in a fun team where technical excellence and customer service levels are second to none. Great company culture with social activities and even free breakfast mornings! Interviewing 1st round this week and next. Contact me now to catapult your career in IT

Our client, a successful IT solutions provider to the SME sector, is currently seeking a First Line Helpdesk Technician. The ideal candidate will be engaging with excellent customer service skills and possess the ability to build good working relationships with customers and colleagues. Furthermore, they will demonstrate a good work ethic with a positive attitude and be able to work efficiently under pressure. Working within this fast paced and progressive company, you will primarily be responsible for providing 1st line support on the Helpdesk for technical issues. This will include telephone, email and remote assistance to customers. You will log Helpdesk tickets, update progress, monitor logged tickets against SLA’s and ensure 100% SLA statistics. Your role will involve troubleshooting technical issues for infrastructure customers and where necessary working closely with 2nd line support resources and you line manager. Your role will also involve liaising with third party companies such as HP, Cisco and Microsoft. Other duties include Project Administration within the department and assisting with Pre-Sales enquiries. Suitable candidates must be enthusiastic, eager to learn and will have:- • A-level or equivalent qualifications • Previous work experience in a Helpdesk/1st line support role • Excellent communication skills • The ability to follow processes and pick up new skills easily • A high level of computer literacy with general Desktop/Laptop knowledge • The ability to work in a high pressure, fast paced environment • The ability to translate technical language into user friendly information • A good understanding and awareness of IT terminology • Microsoft Office 2016, 2013 and 2010 knowledge • Microsoft Windows 7 to Windows 10 operating systems knowledge • A real passion and determination to work within the IT industry • Microsoft Windows Server 2012 and 2008 knowledge, HP Hardware, and Microsoft Cloud Services (Office 365, Intune, Sharepoint) are desirable but not essential

Our client, a successful IT solutions provider to the SME sector, is currently seeking a First Line Helpdesk Technician. The ideal candidate will be engaging with excellent customer service skills and possess the ability to build good working relationships with customers and colleagues. Furthermore, they will demonstrate a good work ethic with a positive attitude and be able to work efficiently under pressure. Working within this fast paced and progressive company, you will primarily be responsible for providing 1st line support on the Helpdesk for technical issues. This will include telephone, email and remote assistance to customers. You will log Helpdesk tickets, update progress, monitor logged tickets against SLA’s and ensure 100% SLA statistics. Your role will involve troubleshooting technical issues for infrastructure customers and where necessary working closely with 2nd line support resources and you line manager. Your role will also involve liaising with third party companies such as HP, Cisco and Microsoft. Other duties include Project Administration within the department and assisting with Pre-Sales enquiries. Suitable candidates must be enthusiastic, eager to learn and will have:- • A-level or equivalent qualifications • Previous work experience in a Helpdesk/1st line support role • Excellent communication skills • The ability to follow processes and pick up new skills easily • A high level of computer literacy with general Desktop/Laptop knowledge • The ability to work in a high pressure, fast paced environment • The ability to translate technical language into user friendly information • A good understanding and awareness of IT terminology • Microsoft Office 2016, 2013 and 2010 knowledge • Microsoft Windows 7 to Windows 10 operating systems knowledge • A real passion and determination to work within the IT industry • Microsoft Windows Server 2012 and 2008 knowledge, HP Hardware, and Microsoft Cloud Services (Office 365, Intune, Sharepoint) are desirable but not essential

Do you consider yourself an outstanding 1st Line Helpdesk Technician? if so then read on....... This is an outstanding role for such an outstanding 1st Line Support professional such as yourself. You will be working at the cutting edge of IT for an award winning well established IT Service Provider specialising in providing hosted IT, Infrastructure, Security, Backup, Disaster Recovery and many more services to businesses of all sizes. This is a challenging but very rewarding role where you will be the 1st Line voice and point of call for customers who may have issues or just need advice. Many of your customers will be corporate companies with complex IT infrastructures, therefore your knowledge will expand quickly. You will get exposure to the latest technologies such as Cloud Computing and Virtualisation and you will work along side very talented IT people who you can learn from. It goes without saying that you will have great communication skills and a very strong customer service ethic as you will be in the 1st Line support team. There are superb opportunities for career progression in this company and many 1st Line Technicians have progressed through ongoing training to 2nd and 3rd Line engineers. As an outstanding junior technical person you should have a good basic understanding of one or more of the following - Windows OS especially Windows Server and also desirable is an understanding of some of the following Exchange, Active Directory, Linux, SQL Server. Experience of backups and backup policy would also be very desirable. Lots of ongoing training, defined career path and working in a fun team where technical excellence and customer service levels are second to none. Great company culture with social activities and even free breakfast mornings! Interviewing 1st round this week and next. Contact me now to catapult your career in IT

Our client, a successful IT solutions provider to the SME sector, is currently seeking a First Line Helpdesk Technician. The ideal candidate will be engaging with excellent customer service skills and possess the ability to build good working relationships with customers and colleagues. Furthermore, they will demonstrate a good work ethic with a positive attitude and be able to work efficiently under pressure. Working within this fast paced and progressive company, you will primarily be responsible for providing 1st line support on the Helpdesk for technical issues. This will include telephone, email and remote assistance to customers. You will log Helpdesk tickets, update progress, monitor logged tickets against SLA’s and ensure 100% SLA statistics. Your role will involve troubleshooting technical issues for infrastructure customers and where necessary working closely with 2nd line support resources and you line manager. Your role will also involve liaising with third party companies such as HP, Cisco and Microsoft. Other duties include Project Administration within the department and assisting with Pre-Sales enquiries. Suitable candidates must be enthusiastic, eager to learn and will have:- • A-level or equivalent qualifications • Previous work experience in a Helpdesk/1st line support role • Excellent communication skills • The ability to follow processes and pick up new skills easily • A high level of computer literacy with general Desktop/Laptop knowledge • The ability to work in a high pressure, fast paced environment • The ability to translate technical language into user friendly information • A good understanding and awareness of IT terminology • Microsoft Office 2016, 2013 and 2010 knowledge • Microsoft Windows 7 to Windows 10 operating systems knowledge • A real passion and determination to work within the IT industry • Microsoft Windows Server 2012 and 2008 knowledge, HP Hardware, and Microsoft Cloud Services (Office 365, Intune, Sharepoint) are desirable but not essential

Our client, a successful IT solutions provider to the SME sector, is currently seeking a First Line Helpdesk Technician. The ideal candidate will be engaging with excellent customer service skills and possess the ability to build good working relationships with customers and colleagues. Furthermore, they will demonstrate a good work ethic with a positive attitude and be able to work efficiently under pressure. Working within this fast paced and progressive company, you will primarily be responsible for providing 1st line support on the Helpdesk for technical issues. This will include telephone, email and remote assistance to customers. You will log Helpdesk tickets, update progress, monitor logged tickets against SLA’s and ensure 100% SLA statistics. Your role will involve troubleshooting technical issues for infrastructure customers and where necessary working closely with 2nd line support resources and you line manager. Your role will also involve liaising with third party companies such as HP, Cisco and Microsoft. Other duties include Project Administration within the department and assisting with Pre-Sales enquiries. Suitable candidates must be enthusiastic, eager to learn and will have:- • A-level or equivalent qualifications • Previous work experience in a Helpdesk/1st line support role • Excellent communication skills • The ability to follow processes and pick up new skills easily • A high level of computer literacy with general Desktop/Laptop knowledge • The ability to work in a high pressure, fast paced environment • The ability to translate technical language into user friendly information • A good understanding and awareness of IT terminology • Microsoft Office 2016, 2013 and 2010 knowledge • Microsoft Windows 7 to Windows 10 operating systems knowledge • A real passion and determination to work within the IT industry • Microsoft Windows Server 2012 and 2008 knowledge, HP Hardware, and Microsoft Cloud Services (Office 365, Intune, Sharepoint) are desirable but not essential

Do you consider yourself an outstanding 1st Line Helpdesk Technician? if so then read on....... This is an outstanding role for such an outstanding 1st Line Support professional such as yourself. You will be working at the cutting edge of IT for an award winning well established IT Service Provider specialising in providing hosted IT, Infrastructure, Security, Backup, Disaster Recovery and many more services to businesses of all sizes. This is a challenging but very rewarding role where you will be the 1st Line voice and point of call for customers who may have issues or just need advice. Many of your customers will be corporate companies with complex IT infrastructures, therefore your knowledge will expand quickly. You will get exposure to the latest technologies such as Cloud Computing and Virtualisation and you will work along side very talented IT people who you can learn from. It goes without saying that you will have great communication skills and a very strong customer service ethic as you will be in the 1st Line support team. There are superb opportunities for career progression in this company and many 1st Line Technicians have progressed through ongoing training to 2nd and 3rd Line engineers. As an outstanding junior technical person you should have a good basic understanding of one or more of the following - Windows OS especially Windows Server and also desirable is an understanding of some of the following Exchange, Active Directory, Linux, SQL Server. Experience of backups and backup policy would also be very desirable. Lots of ongoing training, defined career path and working in a fun team where technical excellence and customer service levels are second to none. Great company culture with social activities and even free breakfast mornings! Interviewing 1st round this week and next. Contact me now to catapult your career in IT

Our client, a successful IT solutions provider to the SME sector, is currently seeking a First Line Helpdesk Technician. The ideal candidate will be engaging with excellent customer service skills and possess the ability to build good working relationships with customers and colleagues. Furthermore, they will demonstrate a good work ethic with a positive attitude and be able to work efficiently under pressure. Working within this fast paced and progressive company, you will primarily be responsible for providing 1st line support on the Helpdesk for technical issues. This will include telephone, email and remote assistance to customers. You will log Helpdesk tickets, update progress, monitor logged tickets against SLA’s and ensure 100% SLA statistics. Your role will involve troubleshooting technical issues for infrastructure customers and where necessary working closely with 2nd line support resources and you line manager. Your role will also involve liaising with third party companies such as HP, Cisco and Microsoft. Other duties include Project Administration within the department and assisting with Pre-Sales enquiries. Suitable candidates must be enthusiastic, eager to learn and will have:- • A-level or equivalent qualifications • Previous work experience in a Helpdesk/1st line support role • Excellent communication skills • The ability to follow processes and pick up new skills easily • A high level of computer literacy with general Desktop/Laptop knowledge • The ability to work in a high pressure, fast paced environment • The ability to translate technical language into user friendly information • A good understanding and awareness of IT terminology • Microsoft Office 2016, 2013 and 2010 knowledge • Microsoft Windows 7 to Windows 10 operating systems knowledge • A real passion and determination to work within the IT industry • Microsoft Windows Server 2012 and 2008 knowledge, HP Hardware, and Microsoft Cloud Services (Office 365, Intune, Sharepoint) are desirable but not essential

Our client, a successful IT solutions provider to the SME sector, is currently seeking a First Line Helpdesk Technician. The ideal candidate will be engaging with excellent customer service skills and possess the ability to build good working relationships with customers and colleagues. Furthermore, they will demonstrate a good work ethic with a positive attitude and be able to work efficiently under pressure. Working within this fast paced and progressive company, you will primarily be responsible for providing 1st line support on the Helpdesk for technical issues. This will include telephone, email and remote assistance to customers. You will log Helpdesk tickets, update progress, monitor logged tickets against SLA’s and ensure 100% SLA statistics. Your role will involve troubleshooting technical issues for infrastructure customers and where necessary working closely with 2nd line support resources and you line manager. Your role will also involve liaising with third party companies such as HP, Cisco and Microsoft. Other duties include Project Administration within the department and assisting with Pre-Sales enquiries. Suitable candidates must be enthusiastic, eager to learn and will have:- • A-level or equivalent qualifications • Previous work experience in a Helpdesk/1st line support role • Excellent communication skills • The ability to follow processes and pick up new skills easily • A high level of computer literacy with general Desktop/Laptop knowledge • The ability to work in a high pressure, fast paced environment • The ability to translate technical language into user friendly information • A good understanding and awareness of IT terminology • Microsoft Office 2016, 2013 and 2010 knowledge • Microsoft Windows 7 to Windows 10 operating systems knowledge • A real passion and determination to work within the IT industry • Microsoft Windows Server 2012 and 2008 knowledge, HP Hardware, and Microsoft Cloud Services (Office 365, Intune, Sharepoint) are desirable but not essential