969 jobs found

Service Desk Analyst - 1 st Line Support (ITIL & ITSM) Location: Watford, UK Job Type: Contract Job Description: Candidates need to perform the associate activities is required to be the first point of contact for all IT related issues, to ensure that all incidents and requests follow processes and are logged in the ITSM tool. Have very good understanding of ITIL Processes, Process knowledge of Incident/Request/change/problem. You will have to minimize the impact of IT incidents by resolving them like Phone & Chat to cater for the incoming contacts at service desk. Duties and Responsibilities: Looking for candidates with strong working experience in IT Service Desk - 1st Line Support. Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Coordinating tickets that cross organizational boundaries to ensure customer satisfaction

Job Title: IT Service Desk Analyst Location: Barrow-in-Furness (5 days a week on site) Salary: 30,000 to 35,000 Benefits: Generous Pension, Great Annual Leave, Life Cover This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead, mentoring one member of the team. Management or team lead experience is not required as they are happy to train you up in this, but you will need to have the desire and aptitude to do it. The role is site based so you will need to be able to drive and be commutable to Barrow-in-Furness. What is on offer? 27 days annual leave + Bank Holidays 10% pension Excellent training and career development opportunities What are we looking for? Two years plus of working in an IT service desk environment with good technical skills in: Win 11 M365 Hardware - desktop, laptop, printers Anti-virus/firewalls, patching Full driving license On top of this you will want to develop your career into leadership and team management. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

Major IT have partnered with a global player in the FMCG and Food Manufacturing business. As a business, my client operates across 8 national UK sites covering international food production and supply chain management into 17 countries worldwide. This is a brand new role to bring inhouse a fully functional IT specialist team to support my clients 3 core sites in Glasgow, Scunthorpe and Burton. The ideal person will come from a similar IT technical environment, ideally with some commercial troubleshooting of 1st or 2nd line level enquiries, with working knowledge of O365, Windows 10 including servers 2016/19 and firewall security exposure. You will have a proven ability to problem solve and work effectively with the internals teams including close collaboration with the IT manager based at the Burton office. This is an opportunity to gain wider experience working with core networking systems including routers, switches, WiFi backups and VOIP systems. Additional to this, you will support the technical estate from desktops, laptops, printers, scanners, touchscreens and internal telephone systems. My client operates a JIRA system to manage the service desk tickets and to ensure requests are responded to within agreed SLA s. It would also be great to hear from anyone that has core networking exposure of CISCO and DNS / DHCP knowledge. Due to the role and location, you will need access to a car and will require someone to be onsite 5 days per week Benefits: 25 Days Annual Leave + 8 public holidays Standard Pension Scheme Ongoing Training & Development Industry certifications CCNA or Network+

Our client is currently recruiting a 1st line Support Technician to join their IT Operations Team. The 1st line Support Technician will be responsible for triaging tickets and supporting end users to a 1st line level. You will gain exposure to supporting end users both deskside and remotely. This will be based 4 days onsite in London and 1 day in Crawley. Key Responsibilities for the 1st Line Support Technician Providing support to help users solve technical issues with their computers, both hardware and software and ensuring support requests are handled in an effective and efficient manner Liaising directly with end users to resolve any problems, as directed by the System Support Manager to maximise user satisfaction with the resolution of incidents Working within a team to triage problems and either work on them directly, escalate to another Engineer, or direct to another team Logging technical support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Key Experience for the 1st Line Support Technician Previous experience in an IT support-related role Experience troubleshooting software (Windows 10 and 11), networks (wired & Wi-Fi) and fault diagnosis of hardware Knowledge of Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) is essential with experience of Microsoft 365 (deployment, troubleshooting, Mail Flow Analysis, etc) Experience administrating Entra ID (Azure ID) and Active Directory, including Group Policy management and assignment Please apply as directed!

Our client is looking for 1st Line IT Desktop/Service Desk Support Engineer to join their busy and growing team. The role is located in East London and you will be based in the London office 4 days a week and the Crawley office, one day a week (this journey is expendable). This may be subject to change in the future. You will ideally be a Graduate holding an IT related degree and/or completed a CompTia and possess a minimum of one year experience in an IT Support role, this is deskside and service desk. You will be supporting a large number of internal end users across multiple offices, with all 1st line queries using a ticketing system. Helping users to solve technical issues with their computers, hardware and software. Logging the query that is received by telephone or email onto a ticket system and fixing basic problems according to your experience and then escalating more complex queries to 2nd line. Communicating and updating the user at all times until resolution. Adhering to Service Level Agreements provided by the business. Great opportunity to grow within your IT support career path! Competitive salary, excellent company benefits and a supportive and friendly team environment on offer. Skills/Experience/attributes: Graduate with an IT Related degree, ideally Computer Science or similar or relevant IT course studied at Secondary education CompTia is highly desirable At least one year of working experience in an IT Support role in a professional office environment Knowledge and experience of Active Directory administration Experience of the full Microsoft suite MS Office 365 experience is desirable Hardware trouble shooting and fault diagnosis Knowledge of Word, Excel, Outlook, Teams and PowerPoint Outstanding communication skills, face to face, verbally and written Strong customer service skills Good listener and remains calm under pressure High attention to detail Enjoys learning new skills and a fast learner Likes to be part of a team but also working under own initiative

Portfolio are proudly representing our client, a market leading SaaS business in their search for a Service Desk Analyst. Dealing with external software users, you will be the first line of support for those experiencing issues with the App or On-line platform. You will have good levels of technical ability, good customer service skills and capability to explain things simply to non-technical people! This is an ideal entry level role for anyone looking to progress in a service desk role with the relevant knowledge and experience! Purpose We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. Hours of work Rota basis of either 8:00am - 16:00pm, 8:30am - 16:30pm, 9:00am - 17:00pm, 9:30am - 17:30pm Day-to-day responsibilities include but are not limited to the below: Provide all inbound support queries to the service desk via all Omni channels. Provide a response to all inbound email queries. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Required skills and experience In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks INDMANJ 51243LF Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.

Systems Support Analyst - 34,000/ 38,000 - Liverpool Principal IT are proud to be partnering with a well-established organisation in the Liverpool area to recruit a Systems Support Analyst. The successful candidate will join a collaborative Systems & Technology team, supporting core infrastructure, user systems, and data reporting capabilities. The Systems Support Analyst supports the Systems & Technology Department across IT infrastructure, systems support, and data reporting. The role works closely with the Head of Systems & Technology and other IT team members to maintain technology systems, support users, and assist with data analysis and reporting. Key Responsibilities Provide 1st line IT support for system users, including troubleshooting Office 365 and other applications. Assist with the deployment, monitoring, maintenance, and upgrading of IT systems, hardware, and software. Support IT infrastructure, including servers, networks, applications, and security. Ensure system security and data protection in line with relevant policies and regulations. Install and maintain Microsoft software and other business applications. Enforce IT policies, procedures, and best practices. Create reports, dashboards, and data visualisations using analytics and BI tools. Support data validation, cleansing, and automated data processes. Monitor and maintain data quality. Assist with ad-hoc IT projects and training when required. Key Skills Strong knowledge of Microsoft technologies (Azure, Active Directory, SQL). Understanding of networking and IT infrastructure. Experience with databases, reporting, and BI tools (preferably Power BI). Strong Excel and Office 365 skills. Excellent organisation, attention to detail, and documentation skills. Good communication and teamwork abilities. Adaptable with a willingness to learn. Qualifications & Experience Degree in a relevant subject. 3+ years' experience in a similar role. Experience providing 1st line IT support. Experience with databases and reporting. BI/reporting platform experience preferred. Benefits & Schedule On-site parking Office-based: Monday-Friday, 9:00am - 5:30pm Salary: 34,000/ 38,000. INDGH

Lead End-User Engineer - Senior 3rd Line - Permanent Staffordshire/Derbyshire/East Midlands - Hybrid £48,000 + Pension, Healthcare & Exceptional Benefits Are you ready to take ownership of a modern, fast-evolving end-user environment? With over 200,000+ customers across the UK and Europe, this leading health and welfare organisation is expanding-and they're looking for a Lead End-User Engineer to drive excellence, shape modern workplace standards, and elevate the colleague technology experience. The Opportunity: As the Lead End-User Engineer, you'll be the technical authority for everything device, identity, and endpoint related. You will define engineering standards across Windows, macOS, iOS, and Android, ensuring all end-user platforms are secure, reliable, and optimised for a seamless colleague experience. You will champion modern management, set the direction for endpoint engineering, and act as the go-to escalation point for complex issues-while helping shape the organisation's future workplace strategy. What You'll Bring: Strong 3rd Line Engineering experience across Windows, Azure, Azure AD, Entra ID Intune, Autopilot, macOS, Android, iOS, laptops, and remote devices. Hands-on expertise with JAMF, and MDM platforms. Proven ability in application packaging and deployment (Win32/MSIX, PKG, APK). Advanced troubleshooting across device, identity, and network layers. Excellent documentation, communication, and stakeholder engagement skills. What You'll Own (Key Deliverables): Engineering Leadership: Set and maintain engineering standards across all platforms. Own and drive builds, configuration, and deployment automation using Intune, Autopilot, JAMF, and MDM. Lead application packaging and manage deployments across all device ecosystems. Ensure modern, secure, and consistent endpoint experiences for all users. Technical Authority: Act as the senior escalation point for 3rd Line teams. Provide leadership during Major Incident scenarios. Lead technical investigations, RCA, and long-term remediation initiatives. Your Core Mission (Key Objectives): Security, Compliance & Assurance: Govern and optimise device compliance policies and configuration profiles. Ensure secure, seamless device enrolment. Collaborate with Cyber teams to support Conditional Access, vulnerability remediation, and alignment with CE+, DSPT, ISO 27001, and similar frameworks. Maintain audit-ready documentation for all builds and policy changes. Knowledge Sharing & Capability Building: Produce high-quality runbooks and documentation for 1st Line teams. Mentor and guide engineering colleagues to build a collaborative, proactive technical culture. Support onboarding and skill-development of new team members. Desirable Skills: Scripting/automation experience (PowerShell, Bash, etc.) Exposure to hybrid environments and modern provisioning. Knowledge of CE+, DSPT, ISO 27001, and similar governance frameworks. Ready to Take the Lead? Do you thrive on ownership, and want to shape a modern workplace at scale? Call Experis IT today

Role: IT Manager Location: Ashbourne (Fully On-Site) Salary: £50,000 - £60,000 Network IT are supporting a growing organisation in the search for an IT Manager to take ownership of their IT environment. You'll be the go-to person for all IT matters, ensuring systems run smoothly, resolving issues efficiently, and identifying opportunities to improve standards and processes. This is a hands-on role requiring a broad technical skill set, covering support from 1st to 3rd line , coordination with third-party providers , and the ability to influence IT strategy. The organisation operates as a majority cloud environment leveraging Microsoft 365 , with some Legacy on-premise Servers supporting critical business processes , so you'll need to be comfortable working across both modern and traditional technologies. This is an excellent opportunity for an inquisitive and proactive professional who combines strong technical ability with exceptional communication and interpersonal skills , enabling you to integrate seamlessly with the wider organisation and build trusted relationships across all levels. This opportunity will require you to work 5 days a week across multiple local sites, please ensure you can accommodate to these circumstances before applying. Role Overview and Responsibilities As IT Manager, you will provide comprehensive support across the organisation, ensuring IT systems are reliable, secure, and aligned with business needs. You'll manage day-to-day operations, implement new practices to ensure high standards, whilst working closely with external partners in support of your environment. Deliver hands-on IT support across 1st, 2nd, and 3rd line issues. Act as the primary contact for IT queries and escalations. Liaise with and manage relationships with third-party service providers . Maintain and optimise hardware, software, and network infrastructure. Ensure data security, backups, and compliance with relevant standards. Proactively explore the IT environment to identify improvements. Make recommendations to enhance systems and influence IT strategy. Document processes and maintain accurate technical records. Build strong relationships across the organisation to understand needs and deliver solutions effectively. Experience Requirements To succeed in this role, you should bring: Proven experience providing IT support across multiple levels (1st-3rd line). Strong technical knowledge of Microsoft 365 cloud services and Windows environments. Familiarity with managing on-premise Servers for critical processes. Experience managing third-party suppliers and service contracts. Ability to troubleshoot complex issues and deliver practical solutions. Excellent communication and interpersonal skills to engage stakeholders and integrate with the organisation. Inquisitive mindset with a proactive approach to process improvement. Organisational skills to manage priorities and deliver effectively.

IT Support Engineer (1st/2nd Line) Day/Night Shift pattern 4 on 4 off. If you're early in your IT career - or about to start it - this is the kind of role that accelerates you, not boxes you in. This isn't a repetitive password reset job. Most 1st line tasks are already automated. You'll step straight into meaningful 2nd line work, learning how real IT environments operate and how to prioritise, troubleshoot and improve systems properly. And importantly, the people leading this team started exactly where you will. Who are they? They're a young and ambitious firm who are certainly no longer a "start-up", having built and shipped and incredibly successful white-label products that are now used by over 500 customers and they haven't even scratched the surface of where they want to take it. You'll join a team of four engineers supporting around 130-150 internal users in a structured, modern IT environment. From day one, you'll build experience handling real technical issues - typically 10-20 tickets per day. You'll learn how to: Diagnose and resolve 2nd line support issues Use Jira for service management Develop PowerShell skills in a practical setting Gain exposure to Azure and cloud-based environments Understand network environments including Cisco Meraki We are ideally looking for someone with a good understanding of computing and software who has potentially completed a computer science degree. You will be keen to learn and develop your skills and have the ability to diagnose problems. If you're curious about automation or Scripting, you'll have the opportunity to grow those skills here. PowerShell is used regularly, and cloud exposure is part of the journey. This team has a genuine track record of internal development. The current manager started in this exact role. Others have progressed into 3rd line positions. If you show initiative and drive, you won't stay static. If you've built personal projects, studied Azure in your own time, experimented with PowerShell, or taken the initiative to learn, that will stand out far more than just time served. In return, you will receive up to £27K plus benefits. Please contact Jake Smith or email (see below) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

IT Support Engineer Middlesbrough 30,000 - 35,000 + Holiday + Pension + Training + Progression Are you an IT Support Engineer looking to join a well-established and growing global business where you will be a key part of a busy IT department, gain exposure to a wide range of technologies, and develop your technical skillset through specialist training? On offer is an exciting opportunity to become the main point of contact on a busy helpdesk, providing 1st and 2nd line support to over 500 users across 10 global locations. You will play a crucial role in ensuring the smooth running of IT systems across the business. Established for over 40 years, this leading distributor of specialist electrical products continues to expand its global presence, supplying customers worldwide in one of the most demanding industries globally. Due to continued growth, they are looking to strengthen their IT team with the addition of a proactive and driven IT Support Engineer. In this role, you will provide hands-on hardware and software support, manage helpdesk tickets, support Microsoft 365, VMware and RDS environments, maintain network infrastructure including WiFi and access points, and assist with domain management and communication systems such as Mitel IP telephony. There will also be opportunities to visit remote sites to carry out upgrades and maintenance as required. This is a fantastic opportunity for an IT professional looking to join a stable yet expanding company, take ownership within their role, and progress their career within a supportive and forward-thinking environment. The Role: Provide 1st and 2nd line support to 500+ users across multiple sites Install and support hardware and software (PCs, printers, switches, routers, thin clients) Support Microsoft 365, VMware, Microsoft RDS and Mitel IP Telephony Maintain network infrastructure, WiFi and remote access links Assist with IT documentation, policies and mini-projects Monday to Friday, office based (38.75 hours) The Person: Previous experience in an IT Support / Helpdesk role Strong knowledge of Microsoft environments (O365, RDS, VMware desirable) Confident supporting hardware, networks and mobile devices (Apple/Android) BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Develop advanced software for real-world defence and security systems An established engineering consultancy company is seeking experienced software developers to join their multi-disciplinary team delivering innovative sensor and signal processing solutions for defence and national security applications. Some projects are aligned with in-house hardware development and can involve developing algorithms for new sensor data and optimising software for constrained environments. Other projects will see you developing sophisticated software in the cyber security industry, as well as creating UIs for electronic gizmos using web technologies. Please note: this role requires eligibility for UK Developed Vetting (DV) clearance. Applicants must therefore be British citizens who have lived in the UK for the past 10 years. You will be working alongside other bright software and hardware engineers on varied and challenging projects. You will have the opportunity to lead and mentor other engineers, as well as be supported to achieve your own career goals. With other experienced engineers to learn from and cutting-edge technical challenges to solve, this is a great place to continue developing your technical skills. Requirements: Commercial-grade experience developing and maintaining complex systems in C/C++. Strong academic background in a numerate discipline (e.g. Maths, Physics, Engineer, computer science). This will probably include a 1st or 2:1 at degree level and may include a PhD. Strong communication skills both for client work and for mentoring and leading team members. British citizenship and UK residency for at least 10 years. While not required, the following will significantly strengthen your application: DSP and/or image processing expertise. Familiarity with web UI technologies (HTML, JavaScript, etc) and Linux systems. Due to the sensitive nature of much of the work you will perform you are required to be in the office every day, however the company understands everyone s schedules are different and so supports flexible working hours. With the company expanding there are good career progression opportunities through expanding technical capabilities and team leadership. The remunerations package is competitive with a strong base salary and good benefits including a generous 10% employer contribution pension scheme and annual performance related bonuses. Another top job from ECM, the high-tech recruitment experts. Even if this job's not quite right, do contact us now - we may well have the ideal job for you. To discuss your requirements call ecm or email your CV. We will always ask before forwarding your CV. Please apply (quoting ref: CV27604 ) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate.

Application Support Engineer - 1st Line - (RL8110) Job Title - Application Support Engineer - 1st Line Location - Poole, Dorset (On-site) Salary - £28,000 - £35,000 + £3,000 annual on call uplift On call - 1 week every 5-6 weeks (call-outs rare) The Client: Our client is a well established technology organisation providing software and managed services to the UK public transport and mobility sector. Their systems process several billion transactions per year and support local authorities, operators and technology partners nationwide. With over 20 years of industry experience and a team of around 115 staff across the UK and Europe, they are known for high quality service, innovation and long term customer partnerships. The Candidate: This role suits an early career technologist with 1-3 years' Application Support experience or a graduate with a relevant IT/scientific degree including hands on software support. The ideal candidate is ambitious, customer focused and eager to develop into Level 2, Product or Development roles. They must have real application support experience (not only hardware support) and enjoy problem solving in a busy technical environment. The Role: As a 1st Line Application Support Engineer, you will investigate, triage and resolve customer issues, managing incoming tickets, calls and emails in line with SLAs and ITIL based processes. You will support core application systems, assist with technical configuration tasks and provide light printer and terminal support (full training provided). You will work closely with Level 2 and technical teams. Key Duties: Manage, triage and resolve support tickets in line with SLAs and ITIL processes Troubleshoot application issues and provide customer updates Respond to inbound calls and shared mailbox enquiries Create and maintain knowledge base documentation Support application systems including configuration and monitoring (training provided) Provide printer/terminal support including returns and dispatch Escalate issues appropriately to Level 2 or Support Manager Update support dashboards and reports (Zendesk) Take part in the on call rota (rare call-outs) Provide occasional on site support when required Requirements: 1-3 years' Service Desk or Application Support experience, or relevant IT/scientific degree Experience working to SLAs in a structured support environment Confident troubleshooting software applications High competency in MS Office (Word, Excel, Outlook) Strong written and verbal communication skills Valid driving licence and access to a vehicle Nice to Have (Not Essential): Understanding of XML, CSV, JSON or SQL Jira or Zendesk experience Experience in a software development environment Experience with BI tools B2B technical customer service experience To apply for this Application Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.

Role: First Line Support Analyst Location: Perth (Hybrid Working - 2 days in office) Salary: £25,000 Benefits: Competitive package + structured support environment + development opportunities Our client, a leading organisation in the agriculture and supply chain sector, is hiring a First Line Support Analyst to provide frontline IT support across hardware, software and network services. This role offers the opportunity to be the first point of contact for IT support, ensuring users receive efficient, professional service while contributing to continuous service improvement. What you'll do Provide first line IT support via telephone, email, chat and self-service channels Diagnose and resolve hardware, software, network and connectivity issues Log, prioritise and manage incidents and service requests within ServiceNow Escalate complex issues to second line teams and third-party suppliers where required Fulfil service requests, including equipment ordering and provisioning Maintain accurate IT asset records Support testing activity for ServiceNow updates Contribute to continual service improvement initiatives You'll work closely with internal IT teams, third-party suppliers and end users to ensure service levels are met and communication remains clear and proactive. What we're looking for Basic technical troubleshooting capability across hardware, software and networks Working knowledge of Windows 10 and Microsoft 365 Understanding of ITIL principles Strong customer service skills with an excellent telephone manner Ability to prioritise workload and work independently The ideal candidate will bring a proactive mindset, strong communication skills, and a genuine desire to learn within a structured service desk environment. Why join? Exposure to a broad IT environment across infrastructure and applications Clear shift structure with predictable hours Opportunity to develop within a supportive IT team Involvement in service improvement initiative Full UK driving licence required. Apply now to build your IT career within a collaborative service desk team.

Systems Administrator Location: Brentwood Salary: 35,000 - 38,000 Working hours: Monday - Friday 9am-5pm Benefits: 25 days holiday + Bank Holidays, company pension, private medical insurance, life assurance scheme, additional payment and long service days after 5 years' service and EAP service (free counselling and guidance for employees) Are you a proactive and technically skilled IT professional looking to take the next step in your career? We're seeking a Systems Administrator to join our client's team and play a key role in supporting and enhancing their technology environment. As a Systems Administrator, you will provide 1st and 2nd line support to users across the organisation while also helping to maintain and develop the core server infrastructure. This is an exciting opportunity to work with modern technologies, support a broad user base, and contribute to critical business systems. Key Responsibilities Install, configure and maintain Microsoft Windows Server (2012 R2-2025) environments. Support and maintain Windows 11 desktop environments. Deliver 1st and 2nd line IT support via the IT Service Desk. Support users across physical and virtualised environments (VMWare). Configure and install a range of hardware and software. Ensure seamless operation of communication systems and resolve incidents promptly. Administer accounts and permissions within Active Directory, Exchange, and file systems. Provide remote support and travel between sites when required. Support existing enterprise messaging (Microsoft Exchange) and unified communications systems (Mitel). Carry out additional tasks based on departmental and business needs. The ideal candidate: Has experience supporting Microsoft server and desktop technologies. Thrives in a hands on technical role with lots of variety. Communicates clearly and confidently with colleagues at all levels. Is organised, proactive, and committed to delivering excellent service. Is flexible and willing to travel or provide out of hours support when required. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Application Support Engineer (SQL) - Edinburgh/Glasgow Hybrid - 28K + Bonus Applicants will need to demonstrate proven hands-on skills with SQL Rotational shifts: Morning: 6am to 2:30pm (working from home these weeks) Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week) Late: 2:30pm to 10pm (working from home these weeks) On-call Rota (As it stands 1 in 4/5 weeks, paid, and comes into effect after probation cleared and you're settled into the team) Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function. This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!). Key Responsibilities: Take the reins across Application Support Tackle support requests, prioritising, and escalating tickets to 2nd Line/above as needed Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothly Creation/management of user accounts within the core application and support portal Maintaining/monitoring remote client servers to ensure stability Knowledge-sharing and working with others to resolve/prevent issues Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processes Helping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc. What they're looking for you to bring to the table: Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios Strong hands-on SQL and/or Azure SQL skills to query databases, identify root causes for backend issues, and troubleshooting problems Active Directory / Entra ID ( Azure AD ) skills Ability to support users/customers remotely Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, bonuses and recognition rewards, healthcare, progression and more, apply now with your latest CV and let's have a chat before this is snapped up. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

IT Technician - 1st & 2nd Line Support Camberley 26,777 - 28,686 + Generous pension days holiday + ongoing training & development + recognition policies+ staff discount platform + free on-site parking + occupational sick pay+ family-friendly policies + work-life balance Are you currently working in IT support, providing first or second line support in a school or business environment? Would you like to join a forward-thinking organisation where you can grow your technical skills, work with excellent IT infrastructure, and be part of a collaborative, high-performing team? This school trust are a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike. In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure. This role is ideal for someone with first line experience who wants to develop second line skills. This is a fully onsite role, you will be in Camberly every day. This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while developing your own career in IT support. The role- Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in first line IT support, with the willingness and drive to develop second line support skills Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Head of AI and Digital Innovation Hours; Full time (37 hours each week, all year round) Duration; Permanent Salary; £52,129 a year + benefits Location; Cross college role (Rotherham, Dearne Valley and North Notts College s including University Centre Rotherham) About the Role The Head of AI and Digital Innovation will play a key role in delivering our ambitious digital strategy. Working with the Director of IT and Digital, you will help lead digital growth and innovation, providing inspirational leadership to ensure the College meets the needs of staff, students, employers, and partners in a rapidly changing digital landscape. As a proud Google Reference College, you will be the architect of an ecosystem. You will leverage the full power of the Google Workspace for Education Plus suite and Gemini AI to reduce staff workload, dismantle barriers to learning, and provide our students with the high-level digital fluency required for the 21st-century workforce. You will promote excellence in teaching, learning, and assessment through blended and digital approaches, supporting teaching staff to develop a high-quality, future-ready curriculum. By setting a bold vision and challenging traditional methods, you will inspire staff development and drive strategic aims. You will also drive the adoption of immersive classroom technologies and support staff in developing digital literacy skills to enhance educational delivery. While the wider IT department maintains the network and hardware, this role "owns" the digital transformation of the user experience. The successful candidate will be expected to navigate the ethical implications of AI while ensuring digital inclusion across a diverse community. You will You will have; Proven experience in leading digital transformation or AI integration within an educational or corporate setting. Experience managing and developing high-performing technical or pedagogical teams, such as TEL Specialists Experience in curriculum design or modernising teaching through blended and immersive learning (VR/AR) Professional/Experience in AI, Project Management, or Educational Technology. You will need; Level 2 (or equivalent) qualification in English and Maths (or be willing to undertake) A master s degree in Educational Technology (EdTech) AI for Business Leadership or similar Teaching/Training Qualification (E.g PGCE, CertEd or Level 3 AET) or willingness to work towards We understand that no candidate will perfectly match every qualification or criterion listed. If your experience differs from what we've outlined but you believe you can contribute to this role, we encourage you to apply! Department Info The Head of AI and Digital Innovation serves as a vital strategic bridge between technical infrastructure and academic excellence, reporting directly to the Director of IT and Digital who sits within the Senior Leadership Team (SLT). This reporting line ensures that digital innovation is at the heart of the Group s executive decision-making. Operating within the IT and Digital leadership tier, the postholder moves beyond traditional IT support to lead a specialised team of Digital & Technology specialists. You will act as a high-level consultant to Curriculum Leads, translating complex technological advancements, specifically Artificial Intelligence and immersive tools, into practical classroom applications that align with the Director s overarching digital vision. Our excellent benefits and rewards package: Access to local government pensions scheme (with employer contributions from 17.7% to 23.68%) Up to 44 days annual leave per year including closure during Christmas period Access to our gyms, restaurants and salons Staff health & wellbeing and benefits schemes including in-house Occupational Health service Extensive wellbeing support through a digital Wellbeing Hub that offers a broad range of support for physical, mental, and financial wellbeing. Full, part time and flexible working hours available in many roles Free Parking available at all of our sites Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the teacher retention initiative Recruitment Referral Scheme for all employees, worth £200 per referral made What is the RNN Group? RNN Group s main goal is to be an outstanding education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existing teams. To be a part of the team at RNN Group we will expect you to be committed to our values too; We are Inclusive, We have Integrity, We Deliver, We are One Team. We are OFSTED Good (November 2022) We celebrate diversity and are proud to have been recognised as Investors in Diversity for our commitment to the FREDIE (Fairness, Respect, Equality, Diversity, Inclusion and Engagement) Model. This means that you d be working in a supportive environment that encourages, recognises and celebrates effort, achievement and cooperative attitudes. We welcome applications from everyone regardless of age, gender, ethnicity, sexuality, faith or disability. We are also proud to be part of the Disability Confidence Scheme and offer reasonable adjustments to all applicants throughout the recruitment process. The RNN Group is proud to be part of the South Yorkshire Institute of Technology (SYIoT). We are committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. All new employees will be required undertake a DBS check and other associated checks in line with Keeping Children Safe in Education Guidance. The Group s core operating hours are 8.30am-5.00pm (9pm on a Tuesday and Thursday during term time). You may be expected to work at any time during these hours to ensure business needs are met. All candidates must have the legal right to work in the UK. Closing date: Monday 30 March 2026 if you are shortlisted for this post, you will be contacted within a week of the closing date. Provisional Interview Date: 13 April 2026