VLE / IT Officer

Job Title: VLE/IT Officer

Location: Ilford Campus

Salary: 25,000 - 27,000 per year

Job type: Full Time - Permanent

About Us:

Nelson College London (NCL) has established itself as a reputable and thriving higher education institution offering higher education across three strategically located campuses in East London and Kent, demonstrating NCL's commitment to providing quality education across varied communities, targeting widening access students. NCL is registered with the Office for Students (OfS) as an approved fee-cap provider. Moreover, NCL's achievement of the Teaching Excellence Framework (TEF) Silver award signifies its commitment to delivering high-quality teaching, learning, and outcomes for its widening access students. NCL stands as a dynamic and forward-thinking provider, dedicated to providing accessible, high-quality higher education that equips students with the skills and knowledge needed for success in their chosen fields.

Purpose of Post:

The VLE/IT Officer will be working closely with academics, Administrators, Library and Learning Resources Department and other departments within the college, delivering support and communication for staff and students on the of the College's VLE and IT systems.

This role is not just technical and involves vital customer contact, and the post holder will be expected to provide excellent customer service to students and staff.

Main Duties and Responsibilities:

• Creating courses in categories on the Virtual Learning Environment VLE)
• Uploading users in cohorts on the VLE
• Maintaining and reviewing student/teacher users on the VLE
• Maintaining performance and updating the weekly log report from the VLE
• Resolve Jira support tickets (e.g. password reset request)
• Producing VLE training material and other documents
• Updating Block (e.g. uploading timetable termly)
• Reviewing VLE connection log & record in report - Turnitin
• Proactively managing enterprise applications (Abintego, Bibliu, NCL Portal etc.)
• Maintaining Turnitin synchronising
• Assisting with the NCL Hub
• Assisting with the maintenance of a central filing system within the department (Disaster Risk Management Log)
• Delivering support and training on the use of VLE, IT and other learning technologies to students, academic and support staff
• Provide first-line IT support to staff and students, offering technical assistance, troubleshooting common issues, and escalating where necessary
• Assist senior staff with editing website content
• Performing any other tasks or activities that fall within the overall scope of the job

Person Specification:

The successful candidate should have the knowledge and competence required for standard acceptable performance in carrying out this role.

The VLE/IT Officer should possess:

• Educated to A-level qualification or have relevant IT certification
• Excellent problem-solving, logical thinking, and analytical skills
• Clear, concise written and verbal communication
• Strong time management, organisation, and ability to prioritise
• Customer-focused with good interpersonal skills
• Knowledge of IT hardware, software, and operating systems (Windows) or a desire to learn
• Understanding of data security best practices (e.g. GDPR)
• Ability to work as part of a team and collaborate with other staff
• The ability to work effectively under pressure and within tight deadlines
• Knowledge of Microsoft Azure AD/Intra ID (desirable)

How to Apply:

Interested candidates are invited to submit their CV and a Cover Letter detailing their relevant experience and qualifications.

Candidates with previous job titles and experience of; IT technician, IT support, IT systems administrator, IT engineer, IT manager, VLE, VLE officer, Virtual Learning Officer, Virtual Learning Assistant, may also be considered for this role.