1st/2nd Line Service Desk Engineer (Must be ITIL Accredited)

1st/2nd Line Service Desk Engineer (Must be ITIL Accredited)

Our client, a successful automotive logistics company, is seeking a 1st/2nd Line Service Desk Engineer to join their IT Service Desk team of 11.

You must be ITIL certified or have at least 1 years' experience working on a service desk following the ITIL framework. Strong knowledge of incident management, patch management, and endpoint management is essential.

This role is primarily office-based, with some onsite support across 16 locations in the Grimsby area. Candidates wishing to apply must have their own form of transport. A full, clean UK driving licence is required. All work-related site visits will be fully expensed.

The 1st/2nd Line Service Desk Analyst will be responsible for providing technical support to internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for individuals who are passionate about IT, problem-solving, and delivering exceptional service.

Experience and Technologies:

• Microsoft Windows OS, Server OS, Office 365, Hybrid Domain
• Epicor (ERP), Solarwinds (Service Desk), Network monitoring (Nagios), SD WAN, Cisco Switches and Routers, TP Link Wireless Networks,
• Solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN technologies.
• Experience with remote desktop tools and IT service management software.
• Ability to work independently, manage priorities, and handle high-pressure situations.
• Strong documentation skills and attention to detail.

Start Date: Immediate

Location: Grimsby

Salary: Up to £35,000 per annum