Job Title: 2nd Line Support Location: Ridham Dock Road, Sittingbourne and other sites in the southeast as required Salary: 35,000 per annum Job type: Full Time, Permanent Working Hours: 40hrs, Monday - Friday Countrystyle's mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission. About the role: To provide technical support across all sites and contracts including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Please note: A Full UK Driving licence and access to a vehicle for occasional travel to other sites is required. Key Responsibilities: Maintain systems, resolving any general workplace IT issues Deliver IT projects, such as new workflow, including carrying out of testing Maintenance of Company hardware, including the set up or replacement of computers, monitors and tablets Monitoring of the network for all sites Monitor all telephone contracts for landlines, mobiles, data and driver terminals Monitor and maintain our printer outsourcing contract Provide the interface with suppliers of weighbridge, CCTV, Clocking-in machines, ANPR cameras and other ancillary services Defect monitoring of CCTV equipment across all sites and contracts Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR) Manage and maintain good quality, accurate documentation on all IT processes Provide support and advice to internal customers Provide reports and training to internal customers Monitor and update the "IT issues" database Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work Staff must co-operate, repot unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements About you: Essential Requirements: Strong Communications skills at all levels MS Office to intermediate level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail Desirable Requirements: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with the relevant experience or job title of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services may also be considered for this role.
17/12/2025
Full time
Job Title: 2nd Line Support Location: Ridham Dock Road, Sittingbourne and other sites in the southeast as required Salary: 35,000 per annum Job type: Full Time, Permanent Working Hours: 40hrs, Monday - Friday Countrystyle's mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission. About the role: To provide technical support across all sites and contracts including server, desktop and networking infrastructure and telephone systems, both landline and mobile services. Please note: A Full UK Driving licence and access to a vehicle for occasional travel to other sites is required. Key Responsibilities: Maintain systems, resolving any general workplace IT issues Deliver IT projects, such as new workflow, including carrying out of testing Maintenance of Company hardware, including the set up or replacement of computers, monitors and tablets Monitoring of the network for all sites Monitor all telephone contracts for landlines, mobiles, data and driver terminals Monitor and maintain our printer outsourcing contract Provide the interface with suppliers of weighbridge, CCTV, Clocking-in machines, ANPR cameras and other ancillary services Defect monitoring of CCTV equipment across all sites and contracts Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR) Manage and maintain good quality, accurate documentation on all IT processes Provide support and advice to internal customers Provide reports and training to internal customers Monitor and update the "IT issues" database Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work Staff must co-operate, repot unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements About you: Essential Requirements: Strong Communications skills at all levels MS Office to intermediate level Previous experience in a similar role/ IT Field or IT Qualification Ability to work to tight deadlines GCSE grades A-C Proactive with a desire to learn new skills Attention to detail Desirable Requirements: Networking (Unifi/ Meraki/ Cisco) Knowledge Knowledge of Windows Operating Systems Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with the relevant experience or job title of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services may also be considered for this role.
We are the makers of the fastest-growing vending management software in the British Isles, helping clients monitor/manage their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS / IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, Applications Sheffield (S8) / Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on Experience Full Time - Permanent 25 days holiday plus bank holidays and other benefits 37.5 Hours Per Week Culture: Embrace Innovation and Change Company: Award winning SaaS company & leading provider of vending and coffee management software Pedigree: Award winning for our products and services. Award winning Support. UK Market Leader, growing in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background / Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right from the outset to make things Simply Better. First in vending, then in office coffee, and increasingly in micro markets. We make the best management systems anywhere, to help make our client s business the best it can be. Now, over a decade later, our company has grown, through the success of our clients. As our client base increases, we are able to invest ever more in our people, our products and our services. And this makes Vendmanager and Coffeemanager even more effective, attracting additional clients. Today, we take pride in harnessing in-house the best technology expertise there is anywhere (spanning software, hardware and integration). And we serve the whole of the British Isles, while still continuing to grow apace, as new clients choose to join up. A typical week as a 1st Line IT Support Engineer: + Effectively responding to first-line support queries from customers using the company s software via phone call and email + Providing an accurate, efficient and customer-focused response + Escalating issues to 2nd line support when necessary + Delivering excellent verbal and written communication and always helping to find a resolution + Responding and assisting more advanced software support enquiries and continuing to monitor progress to ensure a resolution is achieved + Assisting with software testing as required, prior to the release of new software versions + Assisting the company's Software Migration Team in the implementation of the software for new customers + Provide software support across a range of platforms including Windows Desktop, SQL Server, Android Mobile Application and Microsoft RDP/RD Web + Assisting the Support Manager in escalating complicated issues to the development team and keeping the customers informed of progress + Assisting the Support Manager in the management of support for clients through Zoho Desk and CRM What will you bring? + Experience of working in a customer-facing IT office environment or software support role + Proven ability to proactively address customer concerns and exceed expectations + Passion for real-time problem solving and troubleshooting complex problems + Strong written and verbal communication skills + Ability to communicate effectively with technical and non-technical users + Analytical thinking and attention to detail + Experience in working to deadlines and prioritizing competing workloads. + Proficient in the use of Microsoft Applications, Services and Android + Ability to work independently and as part of a team. + Demonstrable planning and organisational skills + Willingness to conduct ad-hoc or exploratory testing + Self-motivated and able to learn/resolve new software and business processes in a prompt manner + Can-do attitude with a desire to learn new skills and technologies unique to the Vending industry Desirable skills: + Multilingual + Technical exposure of Microsoft SQL Server + Experience of AWS platforms + Experience of working within the Vending or Beverage Industry + Educated to A-Level standard or equivalent, English, Maths or IT Why Join Us? + Competitive salary and benefits package + Opportunity to work on cutting-edge technologies + Supportive and collaborative team environment + Opportunities for professional growth and development Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Background / Previous Roles May Include: 1st Line Support, 2nd Tier Support. SaaS Support, Android Support, Windows Support, Desktop Support, Junior IT Support, IT Graduate, Microsoft Applications Support, Tech Support, Customer Support. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
15/12/2025
Full time
We are the makers of the fastest-growing vending management software in the British Isles, helping clients monitor/manage their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS / IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, Applications Sheffield (S8) / Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on Experience Full Time - Permanent 25 days holiday plus bank holidays and other benefits 37.5 Hours Per Week Culture: Embrace Innovation and Change Company: Award winning SaaS company & leading provider of vending and coffee management software Pedigree: Award winning for our products and services. Award winning Support. UK Market Leader, growing in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background / Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right from the outset to make things Simply Better. First in vending, then in office coffee, and increasingly in micro markets. We make the best management systems anywhere, to help make our client s business the best it can be. Now, over a decade later, our company has grown, through the success of our clients. As our client base increases, we are able to invest ever more in our people, our products and our services. And this makes Vendmanager and Coffeemanager even more effective, attracting additional clients. Today, we take pride in harnessing in-house the best technology expertise there is anywhere (spanning software, hardware and integration). And we serve the whole of the British Isles, while still continuing to grow apace, as new clients choose to join up. A typical week as a 1st Line IT Support Engineer: + Effectively responding to first-line support queries from customers using the company s software via phone call and email + Providing an accurate, efficient and customer-focused response + Escalating issues to 2nd line support when necessary + Delivering excellent verbal and written communication and always helping to find a resolution + Responding and assisting more advanced software support enquiries and continuing to monitor progress to ensure a resolution is achieved + Assisting with software testing as required, prior to the release of new software versions + Assisting the company's Software Migration Team in the implementation of the software for new customers + Provide software support across a range of platforms including Windows Desktop, SQL Server, Android Mobile Application and Microsoft RDP/RD Web + Assisting the Support Manager in escalating complicated issues to the development team and keeping the customers informed of progress + Assisting the Support Manager in the management of support for clients through Zoho Desk and CRM What will you bring? + Experience of working in a customer-facing IT office environment or software support role + Proven ability to proactively address customer concerns and exceed expectations + Passion for real-time problem solving and troubleshooting complex problems + Strong written and verbal communication skills + Ability to communicate effectively with technical and non-technical users + Analytical thinking and attention to detail + Experience in working to deadlines and prioritizing competing workloads. + Proficient in the use of Microsoft Applications, Services and Android + Ability to work independently and as part of a team. + Demonstrable planning and organisational skills + Willingness to conduct ad-hoc or exploratory testing + Self-motivated and able to learn/resolve new software and business processes in a prompt manner + Can-do attitude with a desire to learn new skills and technologies unique to the Vending industry Desirable skills: + Multilingual + Technical exposure of Microsoft SQL Server + Experience of AWS platforms + Experience of working within the Vending or Beverage Industry + Educated to A-Level standard or equivalent, English, Maths or IT Why Join Us? + Competitive salary and benefits package + Opportunity to work on cutting-edge technologies + Supportive and collaborative team environment + Opportunities for professional growth and development Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Background / Previous Roles May Include: 1st Line Support, 2nd Tier Support. SaaS Support, Android Support, Windows Support, Desktop Support, Junior IT Support, IT Graduate, Microsoft Applications Support, Tech Support, Customer Support. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Alexander Mann Solutions - Public Sector Resourcing
Liverpool, Merseyside
On behalf of Crown Commercial Services, we are looking for a Lead DevOps Engineer (Inside IR35) for a 6 Month contract based 2 days per week in Liverpool (preferably), Birmingham, Newport or Norwich. Crown Commercial Services (CCS) is the largest public procurement organisation in the UK. As a trading fund and executive agency of the Cabinet Office, we implement procurement policy on behalf of the government. We use the collective buying power of our customers and our commercial expertise to help public sector organisations achieve value for money and provide great outcomes for taxpayers. Our Tech Stack Technologies: We use a diverse range of technologies, and we're seeking individuals who specialise in one or more and are eager to learn new languages and frameworks. Our tech stack includes: . Cloud infrastructure: AWS, Azure . Infrastructure as code: Terraform . Containerisation: Docker, Kubernetes (primarily AWS ECS and EKS) . CI/CD deployments: Jenkins, GitHub Actions . Application code: Go, Python, JavaScript Key Responsibilities As a Lead DevOps engineer, you will: Technical . Help build and run user-centered, product-led secure web services to serve a variety of customer, supplier and internal needs . Be responsible for automating the deployment of systems that follow standard patterns, or components of systems that are more complex . Manage and support infrastructure for multiple environments through code . Build tools to automate infrastructure management tasks People . Share knowledge of tools and techniques with the wider team and Digital community, both developers and non-developers, and maintain the DevOps culture. . Help with hiring, taking part in recruitment of other operations engineers and technical staff . Participate in the professional development of themselves and guide others . Participate in 2nd line support during office hours, and sometimes out of hours (by mutual agreement) Person Specification You will have: . A systematic approach to solving problems . Experience managing infrastructure as code using tools such as Terraform . Experience of version control technologies such as Git . Experience with cloud providers such as AWS and Azure . Experience with a programming language such as Go, Python, Ruby or Javascript . Experience working and leading tasks in a mixed skill set team . Experience of working with container orchestration . Experience of continuous delivery methods and deployment processes . Engaging people: Building capability for all Please be aware that this role can only be worked within the UK and not Overseas. At CCS, we actively support, promote, and celebrate our differences for the benefit of our employees, suppliers, and customers. CCS is proud to be an equal opportunities employer. CCS believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
15/12/2025
Contractor
On behalf of Crown Commercial Services, we are looking for a Lead DevOps Engineer (Inside IR35) for a 6 Month contract based 2 days per week in Liverpool (preferably), Birmingham, Newport or Norwich. Crown Commercial Services (CCS) is the largest public procurement organisation in the UK. As a trading fund and executive agency of the Cabinet Office, we implement procurement policy on behalf of the government. We use the collective buying power of our customers and our commercial expertise to help public sector organisations achieve value for money and provide great outcomes for taxpayers. Our Tech Stack Technologies: We use a diverse range of technologies, and we're seeking individuals who specialise in one or more and are eager to learn new languages and frameworks. Our tech stack includes: . Cloud infrastructure: AWS, Azure . Infrastructure as code: Terraform . Containerisation: Docker, Kubernetes (primarily AWS ECS and EKS) . CI/CD deployments: Jenkins, GitHub Actions . Application code: Go, Python, JavaScript Key Responsibilities As a Lead DevOps engineer, you will: Technical . Help build and run user-centered, product-led secure web services to serve a variety of customer, supplier and internal needs . Be responsible for automating the deployment of systems that follow standard patterns, or components of systems that are more complex . Manage and support infrastructure for multiple environments through code . Build tools to automate infrastructure management tasks People . Share knowledge of tools and techniques with the wider team and Digital community, both developers and non-developers, and maintain the DevOps culture. . Help with hiring, taking part in recruitment of other operations engineers and technical staff . Participate in the professional development of themselves and guide others . Participate in 2nd line support during office hours, and sometimes out of hours (by mutual agreement) Person Specification You will have: . A systematic approach to solving problems . Experience managing infrastructure as code using tools such as Terraform . Experience of version control technologies such as Git . Experience with cloud providers such as AWS and Azure . Experience with a programming language such as Go, Python, Ruby or Javascript . Experience working and leading tasks in a mixed skill set team . Experience of working with container orchestration . Experience of continuous delivery methods and deployment processes . Engaging people: Building capability for all Please be aware that this role can only be worked within the UK and not Overseas. At CCS, we actively support, promote, and celebrate our differences for the benefit of our employees, suppliers, and customers. CCS is proud to be an equal opportunities employer. CCS believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
Are you an enthusiastic individual with a foundational technical mindset, eager to fast-track your career in IT and telecommunications? We are seeking a bright and proactive 2nd Line Technical Support Analyst to join our dedicated team in Harrogate. This role is your opportunity to move beyond the basics-you will be the essential link between our customers and complex technical resolution, managing faults across an incredible breadth of modern infrastructure. We arent just looking for experts we are looking for driven problem-solvers who have the desire to learn, grow, and take ownership. If you want a clear path to becoming a certified network or voice specialist, this is where you start. What You Will Achieve (Key Responsibilities) This is a dynamic, high-impact role focused on delivering exceptional quality of service and expertise. Your core mission is to manage technical faults from initial identification right through to resolution. Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point. Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed. System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer. The Cutting-Edge Tech Stack You'll Be Working With We don't expect you to be an expert in everything on day one, but this is the diverse range of industry-leading technologies you will be exposed to and trained on: Infrastructure Category Technologies (Including but not limited to) Data & Core Networking Cisco, Meraki, Fortinet, Huawei, OneAccess Voice & Collaboration Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams WAN/Connectivity Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi/Teltonika) Security & Access Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet/MobilePass/Fortinet Authenticator) Cloud Environment Device/Environmental monitoring platforms, Data Centre environments What We Look For (Skills & Attitude) Essential: A foundational technical mindset, genuine enthusiasm, and a proven desire to learn complex technical subjects quickly. Desirable: Prior experience in a 1st or 2nd Line technical support role is a major advantage. Soft Skills: Excellent verbal and written communication skills, exceptional attention to detail, and a commitment to customer service excellence. Certifications (Highly Valued, but we will support you to achieve these): Cisco CCNA, SIP School SSCA, or ITIL Foundation awareness. Hours & Location Location: Our modern office in Harrogate. Hybrid working Core Hours: Monday to Thursday - 9:00 AM to 5:30 PM, Friday - 9:00 AM to 3:30 PM.
11/12/2025
Full time
Are you an enthusiastic individual with a foundational technical mindset, eager to fast-track your career in IT and telecommunications? We are seeking a bright and proactive 2nd Line Technical Support Analyst to join our dedicated team in Harrogate. This role is your opportunity to move beyond the basics-you will be the essential link between our customers and complex technical resolution, managing faults across an incredible breadth of modern infrastructure. We arent just looking for experts we are looking for driven problem-solvers who have the desire to learn, grow, and take ownership. If you want a clear path to becoming a certified network or voice specialist, this is where you start. What You Will Achieve (Key Responsibilities) This is a dynamic, high-impact role focused on delivering exceptional quality of service and expertise. Your core mission is to manage technical faults from initial identification right through to resolution. Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point. Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed. System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer. The Cutting-Edge Tech Stack You'll Be Working With We don't expect you to be an expert in everything on day one, but this is the diverse range of industry-leading technologies you will be exposed to and trained on: Infrastructure Category Technologies (Including but not limited to) Data & Core Networking Cisco, Meraki, Fortinet, Huawei, OneAccess Voice & Collaboration Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams WAN/Connectivity Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi/Teltonika) Security & Access Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet/MobilePass/Fortinet Authenticator) Cloud Environment Device/Environmental monitoring platforms, Data Centre environments What We Look For (Skills & Attitude) Essential: A foundational technical mindset, genuine enthusiasm, and a proven desire to learn complex technical subjects quickly. Desirable: Prior experience in a 1st or 2nd Line technical support role is a major advantage. Soft Skills: Excellent verbal and written communication skills, exceptional attention to detail, and a commitment to customer service excellence. Certifications (Highly Valued, but we will support you to achieve these): Cisco CCNA, SIP School SSCA, or ITIL Foundation awareness. Hours & Location Location: Our modern office in Harrogate. Hybrid working Core Hours: Monday to Thursday - 9:00 AM to 5:30 PM, Friday - 9:00 AM to 3:30 PM.
IT Support Engineer - Manufacturing Location : Rotherham Parkgate Hours : 35 hours / week - Monday to Friday 9:00-5:00 with 1-hour unpaid lunch Salary : 37,000 - 40,000 (depending on skills and experience) No hybrid working available, fully on-site Company pension Free on-site parking Bonus scheme Our client is a Rotherham based manufacturer specialising in the production of systems used by all the majorbusinesses within the UK, US, NL, PL and France. Utilising advanced robot technology and modern machinery we deliver products in high quantities yet maintaining a consistent and high-quality standard throughout. Due to continued international growth they are looking to further enhance their internal IT department with a 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Working in an office based at their Rotherham Parkgate premises What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Windows servers - infrastrucure and admin (new users etc.) Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, WIFI etc. Maintain I.T. records and documentation Follow and maintain internal processes and policies Enthusiasm and willingness to succeed Essential Skills and Knowledge Good understanding of Windows and O365 suite of applications Installation and configuration of hardware and peripherals Networking, LAN/WAN/WLAN/VLAN Problem Solving Self-motivated with a passion for I.T. Reliable and Punctual Minimum A Level qualifications in an IT related subject At Adept Resourcing - Commercial & Engineering, we specialise in connecting companies with top talent that drives innovation, growth and success. With our industry expertise, extensive network and personalised approach, we're here to help you.
10/12/2025
Full time
IT Support Engineer - Manufacturing Location : Rotherham Parkgate Hours : 35 hours / week - Monday to Friday 9:00-5:00 with 1-hour unpaid lunch Salary : 37,000 - 40,000 (depending on skills and experience) No hybrid working available, fully on-site Company pension Free on-site parking Bonus scheme Our client is a Rotherham based manufacturer specialising in the production of systems used by all the majorbusinesses within the UK, US, NL, PL and France. Utilising advanced robot technology and modern machinery we deliver products in high quantities yet maintaining a consistent and high-quality standard throughout. Due to continued international growth they are looking to further enhance their internal IT department with a 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Working in an office based at their Rotherham Parkgate premises What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Windows servers - infrastrucure and admin (new users etc.) Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, WIFI etc. Maintain I.T. records and documentation Follow and maintain internal processes and policies Enthusiasm and willingness to succeed Essential Skills and Knowledge Good understanding of Windows and O365 suite of applications Installation and configuration of hardware and peripherals Networking, LAN/WAN/WLAN/VLAN Problem Solving Self-motivated with a passion for I.T. Reliable and Punctual Minimum A Level qualifications in an IT related subject At Adept Resourcing - Commercial & Engineering, we specialise in connecting companies with top talent that drives innovation, growth and success. With our industry expertise, extensive network and personalised approach, we're here to help you.
Field / 2nd Line Support Engineer Job Specification SPONSORSHIP IS NOT AVAILABLE AT THIS OR ANY TIME IN THE FUTURE Driving Licence required Location: On-site and Remote (Field-based and Office-based as required) Salary Range: Competitive, based on experience Overview We are seeking a motivated and skilled Field/2nd Line Support Engineer to join the growing technical team at one of our most valued clients, an MSP/MSSP providing expert IT solutions to a diverse range of businesses across the UK. This role is a critical part of thier Service Desk function, bridging 1st Line Support and more complex technical escalations. The successful candidate will be responsible for delivering exceptional service to the companys' clients through on-site and remote support, troubleshooting, and delivering technical solutions in line with company values. Key Responsibilities Technical Support: Provide 2nd line support for incidents and service requests escalated from 1st line. Act as an escalation point for complex technical issues, ensuring timely resolution. Diagnose, troubleshoot, and resolve hardware and software issues on client endpoints, servers, and network devices. Collaborate with 3rd Line/Pre-sales engineers to escalate or resolve advanced technical issues when necessary. Field Support: Visit client sites to provide hands-on support, including installations, upgrades, and repairs of IT equipment. Conduct site surveys and audits to identify potential risks, issues, or opportunities for system improvements. Ensure all work completed on-site meets the client's expectations and aligns with quality standards. Client Service and Communication: Maintain a high level of customer satisfaction by providing clear, professional, and timely updates to clients. Liaise effectively with clients to gather information, understand their needs, and provide appropriate solutions. Deliver training or guidance to end-users on IT systems when required. Documentation and Processes: Ensure all incidents, service requests, and resolutions are logged accurately in the ticketing system. Document client environments, site visits, and changes made to infrastructure. Assist in maintaining and updating internal knowledge bases and documentation. Team Collaboration: Support the Service Desk Team Leader in ensuring SLAs are met. Mentor 1st Line Support Engineers to improve their technical skills and knowledge. Contribute to team projects and initiatives, including identifying areas for improvement in processes and technologies. Required Skills and Experience Technical Skills: Operating Systems: Strong knowledge of Server and Desktop operating systems (e.g., Windows 10/11, Windows Server 2016/2019/2022, MacOS). Networking: Good understanding of networking concepts such as DNS, DHCP, VLANs, VPNs, and firewalls. Cloud Platforms: Experience with Office 365 administration (Exchange Online, SharePoint, Teams, etc.) and Azure services. Hardware: Proficiency in diagnosing and repairing desktops, laptops, printers, and other IT peripherals. IT Security: Familiarity with cybersecurity best practices, antivirus solutions, and basic incident response. Experience with ticketing systems and remote monitoring and management (RMM) tools. Soft Skills: Excellent troubleshooting and problem-solving skills. Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Exceptional time management and organisational skills, with the ability to prioritise workload effectively. Customer-focused mindset with a passion for delivering outstanding service. Experience: Minimum of 2 years of experience in a 2nd Line Support or similar IT role, in an MSP environment. Proven experience supporting both on-premises and cloud-based IT infrastructure. Certifications (Desirable): Microsoft 365 Certified: Modern Desktop Administrator Associate or Azure Administrator Associate Other Requirements Full UK Driving Licence: This role requires regular travel to client sites, so a valid driving licence is essential. Flexibility: Willingness to occasionally work outside regular office hours to accommodate client needs or complete urgent projects. What's on Offer Competitive salary and benefits package. Opportunities for career progression and ongoing professional development. A supportive, collaborative team environment. Exposure to a wide range of technologies and industries. About The Company My client is a UK-based MSP/MSSP, dedicated to providing exceptional IT solutions and services to businesses of all sizes. Their core values revolve around innovation, collaboration, and delivering reliable, secure solutions to clients. They value their team and are committed to fostering growth and success for every employee.
24/11/2025
Full time
Field / 2nd Line Support Engineer Job Specification SPONSORSHIP IS NOT AVAILABLE AT THIS OR ANY TIME IN THE FUTURE Driving Licence required Location: On-site and Remote (Field-based and Office-based as required) Salary Range: Competitive, based on experience Overview We are seeking a motivated and skilled Field/2nd Line Support Engineer to join the growing technical team at one of our most valued clients, an MSP/MSSP providing expert IT solutions to a diverse range of businesses across the UK. This role is a critical part of thier Service Desk function, bridging 1st Line Support and more complex technical escalations. The successful candidate will be responsible for delivering exceptional service to the companys' clients through on-site and remote support, troubleshooting, and delivering technical solutions in line with company values. Key Responsibilities Technical Support: Provide 2nd line support for incidents and service requests escalated from 1st line. Act as an escalation point for complex technical issues, ensuring timely resolution. Diagnose, troubleshoot, and resolve hardware and software issues on client endpoints, servers, and network devices. Collaborate with 3rd Line/Pre-sales engineers to escalate or resolve advanced technical issues when necessary. Field Support: Visit client sites to provide hands-on support, including installations, upgrades, and repairs of IT equipment. Conduct site surveys and audits to identify potential risks, issues, or opportunities for system improvements. Ensure all work completed on-site meets the client's expectations and aligns with quality standards. Client Service and Communication: Maintain a high level of customer satisfaction by providing clear, professional, and timely updates to clients. Liaise effectively with clients to gather information, understand their needs, and provide appropriate solutions. Deliver training or guidance to end-users on IT systems when required. Documentation and Processes: Ensure all incidents, service requests, and resolutions are logged accurately in the ticketing system. Document client environments, site visits, and changes made to infrastructure. Assist in maintaining and updating internal knowledge bases and documentation. Team Collaboration: Support the Service Desk Team Leader in ensuring SLAs are met. Mentor 1st Line Support Engineers to improve their technical skills and knowledge. Contribute to team projects and initiatives, including identifying areas for improvement in processes and technologies. Required Skills and Experience Technical Skills: Operating Systems: Strong knowledge of Server and Desktop operating systems (e.g., Windows 10/11, Windows Server 2016/2019/2022, MacOS). Networking: Good understanding of networking concepts such as DNS, DHCP, VLANs, VPNs, and firewalls. Cloud Platforms: Experience with Office 365 administration (Exchange Online, SharePoint, Teams, etc.) and Azure services. Hardware: Proficiency in diagnosing and repairing desktops, laptops, printers, and other IT peripherals. IT Security: Familiarity with cybersecurity best practices, antivirus solutions, and basic incident response. Experience with ticketing systems and remote monitoring and management (RMM) tools. Soft Skills: Excellent troubleshooting and problem-solving skills. Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Exceptional time management and organisational skills, with the ability to prioritise workload effectively. Customer-focused mindset with a passion for delivering outstanding service. Experience: Minimum of 2 years of experience in a 2nd Line Support or similar IT role, in an MSP environment. Proven experience supporting both on-premises and cloud-based IT infrastructure. Certifications (Desirable): Microsoft 365 Certified: Modern Desktop Administrator Associate or Azure Administrator Associate Other Requirements Full UK Driving Licence: This role requires regular travel to client sites, so a valid driving licence is essential. Flexibility: Willingness to occasionally work outside regular office hours to accommodate client needs or complete urgent projects. What's on Offer Competitive salary and benefits package. Opportunities for career progression and ongoing professional development. A supportive, collaborative team environment. Exposure to a wide range of technologies and industries. About The Company My client is a UK-based MSP/MSSP, dedicated to providing exceptional IT solutions and services to businesses of all sizes. Their core values revolve around innovation, collaboration, and delivering reliable, secure solutions to clients. They value their team and are committed to fostering growth and success for every employee.
IT Support Engineer - Manufacturing Location : Rotherham Parkgate Hours : 35 hours / week - Monday to Friday 9:00-5:00 with 1-hour unpaid lunch Salary : 37,000 - 40,000 (depending on skills and experience) No hybrid working available, fully on-site Company pension Free on-site parking Bonus scheme Our client is a Rotherham based manufacturer specialising in the production of systems used by all the majorbusinesses within the UK, US, NL, PL and France. Utilising advanced robot technology and modern machinery we deliver products in high quantities yet maintaining a consistent and high-quality standard throughout. Due to continued international growth they are looking to further enhance their internal IT department with a 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Working in an office based at their Rotherham Parkgate premises What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Windows servers - infrastrucure and admin (new users etc.) Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, WIFI etc. Maintain I.T. records and documentation Follow and maintain internal processes and policies Enthusiasm and willingness to succeed Essential Skills and Knowledge Good understanding of Windows and O365 suite of applications Installation and configuration of hardware and peripherals Networking, LAN/WAN/WLAN/VLAN Problem Solving Self-motivated with a passion for I.T. Reliable and Punctual Minimum A Level qualifications in an IT related subject At Adept Resourcing - Commercial & Engineering, we specialise in connecting companies with top talent that drives innovation, growth and success. With our industry expertise, extensive network and personalised approach, we're here to help you.
20/11/2025
Full time
IT Support Engineer - Manufacturing Location : Rotherham Parkgate Hours : 35 hours / week - Monday to Friday 9:00-5:00 with 1-hour unpaid lunch Salary : 37,000 - 40,000 (depending on skills and experience) No hybrid working available, fully on-site Company pension Free on-site parking Bonus scheme Our client is a Rotherham based manufacturer specialising in the production of systems used by all the majorbusinesses within the UK, US, NL, PL and France. Utilising advanced robot technology and modern machinery we deliver products in high quantities yet maintaining a consistent and high-quality standard throughout. Due to continued international growth they are looking to further enhance their internal IT department with a 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Working in an office based at their Rotherham Parkgate premises What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Windows servers - infrastrucure and admin (new users etc.) Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, WIFI etc. Maintain I.T. records and documentation Follow and maintain internal processes and policies Enthusiasm and willingness to succeed Essential Skills and Knowledge Good understanding of Windows and O365 suite of applications Installation and configuration of hardware and peripherals Networking, LAN/WAN/WLAN/VLAN Problem Solving Self-motivated with a passion for I.T. Reliable and Punctual Minimum A Level qualifications in an IT related subject At Adept Resourcing - Commercial & Engineering, we specialise in connecting companies with top talent that drives innovation, growth and success. With our industry expertise, extensive network and personalised approach, we're here to help you.
3-month contract (within scope of IR35) 35 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham City Centre to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non-negotiable. Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests. Delivery of technical projects including: Phishing Resistant Multi-Factor Authentication (MFA), lead and support the roll-out of phishing-resistant MFA across the organisation. BYDO Implementation (Bring Your Device Optimisation), oversee technical implementation and troubleshooting of BYDO solutions. Manage Contractor and third-party accounts, ensuring compliance with security protocols and best practices. Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment. Skills and experience required in order to apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to break down an incident into technology and service components to methodically work to plan and deliver back restored service. Able to plan and manage resources and ensure deadlines are met. Experience of contract and vendor management. Experience using a Service Management tool to manage and record assigned service requests. Excellent customer service skills. You must hold a valid driving licence and have access to a car as travel is required between sites. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
08/10/2025
Contractor
3-month contract (within scope of IR35) 35 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham City Centre to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non-negotiable. Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests. Delivery of technical projects including: Phishing Resistant Multi-Factor Authentication (MFA), lead and support the roll-out of phishing-resistant MFA across the organisation. BYDO Implementation (Bring Your Device Optimisation), oversee technical implementation and troubleshooting of BYDO solutions. Manage Contractor and third-party accounts, ensuring compliance with security protocols and best practices. Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment. Skills and experience required in order to apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to break down an incident into technology and service components to methodically work to plan and deliver back restored service. Able to plan and manage resources and ensure deadlines are met. Experience of contract and vendor management. Experience using a Service Management tool to manage and record assigned service requests. Excellent customer service skills. You must hold a valid driving licence and have access to a car as travel is required between sites. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.
07/10/2025
Full time
Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:
04/10/2025
Full time
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:
2nd Line Support Tonbridge Up to £35k Hours: Monday - Friday, 8:30am - 5:30pm (with overtime paid for additional project work) Do you enjoy solving technical challenges and supporting people with their IT?Are you ready to take that next step in your career in 2nd Line Support?Would you like to work in a collaborative, friendly team that values both hard work and enjoying what you do? If that sounds like you, this could be a great opportunity. We are working with a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding their service desk team. They are looking for an experienced 2nd Line Support Engineer to join their team. What you will be doing Providing 2nd Line remote and onsite support to a wide range of customers Acting as an escalation point for 1st Line engineers Assisting with installations and project work across core technologies Prioritising and resolving tickets in line with SLAs Creating and maintaining technical documentation Contributing to the Out of Hours rota when required What they're looking for Ideally, experience working in an MSP or IT service environment A confident communicator with excellent customer service skills Strong troubleshooting and problem-solving ability Experience at 2nd Line level with most of the following: Microsoft 365, SharePoint, MS Desktop (Windows 7-11), MS Server () Hyper-V, VMware, Azure Networking (Switches, Routers, Firewalls - WatchGuard preferred), DHCP, DNS Active Directory, Antivirus, Printers MS Office (2010/365) Full UK Driving License is essential What's in it for you? This company looks after their team and genuinely values their people. Here's what you can expect: A people-first culture - fair pay, annual salary reviews, Christmas bonuses, and cost-of-living adjustments when needed Flexibility - supportive of life outside of work, including paid family leave days when needed Development - paid training and clear progression opportunities, with your salary increasing as your skills do A positive, team-focused environment - where achievements are celebrated and the occasional pizza-fuelled afternoon keeps things fun
03/10/2025
Full time
2nd Line Support Tonbridge Up to £35k Hours: Monday - Friday, 8:30am - 5:30pm (with overtime paid for additional project work) Do you enjoy solving technical challenges and supporting people with their IT?Are you ready to take that next step in your career in 2nd Line Support?Would you like to work in a collaborative, friendly team that values both hard work and enjoying what you do? If that sounds like you, this could be a great opportunity. We are working with a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding their service desk team. They are looking for an experienced 2nd Line Support Engineer to join their team. What you will be doing Providing 2nd Line remote and onsite support to a wide range of customers Acting as an escalation point for 1st Line engineers Assisting with installations and project work across core technologies Prioritising and resolving tickets in line with SLAs Creating and maintaining technical documentation Contributing to the Out of Hours rota when required What they're looking for Ideally, experience working in an MSP or IT service environment A confident communicator with excellent customer service skills Strong troubleshooting and problem-solving ability Experience at 2nd Line level with most of the following: Microsoft 365, SharePoint, MS Desktop (Windows 7-11), MS Server () Hyper-V, VMware, Azure Networking (Switches, Routers, Firewalls - WatchGuard preferred), DHCP, DNS Active Directory, Antivirus, Printers MS Office (2010/365) Full UK Driving License is essential What's in it for you? This company looks after their team and genuinely values their people. Here's what you can expect: A people-first culture - fair pay, annual salary reviews, Christmas bonuses, and cost-of-living adjustments when needed Flexibility - supportive of life outside of work, including paid family leave days when needed Development - paid training and clear progression opportunities, with your salary increasing as your skills do A positive, team-focused environment - where achievements are celebrated and the occasional pizza-fuelled afternoon keeps things fun
Job : 1st / 2nd Line Support Engineer Working hours : 9:00am to 6:00pm Monday to Thursday and 9:00am to 5:00pm on Fridays Location : Central London - Fully onsite Salary : up to £30,000 We are partnering with a growing Managed Service Provider that are on the lookout for a 1st / 2nd Line Support Engineer to help support their clients' IT environments, while also getting the opportunity to work on exciting projects. The 1st / 2nd Line Support Engineer will be joining a supportive and collaborative team. The company will invests heavily in the 1st / 2nd Line Support Engineer's growth, covering certifications and giving exposure to a wide range of technologies to broaden their skills. It is also a very social environment, with team events and a strong culture of working together. Essential skills - 1st / 2nd Line Support Engineer: Windows 10 and 11 Networking Office 365 SharePoint Teams Experience working with a ticketing system Desirable skills - 1st / 2nd Line Support Engineer: Azure Apple MDM Windows Server Google Workspace If you are interested in joining a supportive and growing organisation then please apply with a copy of your most up to date CV.
03/10/2025
Full time
Job : 1st / 2nd Line Support Engineer Working hours : 9:00am to 6:00pm Monday to Thursday and 9:00am to 5:00pm on Fridays Location : Central London - Fully onsite Salary : up to £30,000 We are partnering with a growing Managed Service Provider that are on the lookout for a 1st / 2nd Line Support Engineer to help support their clients' IT environments, while also getting the opportunity to work on exciting projects. The 1st / 2nd Line Support Engineer will be joining a supportive and collaborative team. The company will invests heavily in the 1st / 2nd Line Support Engineer's growth, covering certifications and giving exposure to a wide range of technologies to broaden their skills. It is also a very social environment, with team events and a strong culture of working together. Essential skills - 1st / 2nd Line Support Engineer: Windows 10 and 11 Networking Office 365 SharePoint Teams Experience working with a ticketing system Desirable skills - 1st / 2nd Line Support Engineer: Azure Apple MDM Windows Server Google Workspace If you are interested in joining a supportive and growing organisation then please apply with a copy of your most up to date CV.
ICT Technician / IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications for an educational trust based in Coventry. SALARY: £25,429 - £28,912 per annum Benefits LOCATION: Coventry, West Midlands (CV7) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 hours per week, Monday - Thursday, 08:00am - 04:00pm & Friday 08:00am - 03:30pm CANDIDATE REQUIREMENT: Candidates MUST have a full driving licence and access to their own transport. JOB OVERVIEW We have a fantastic new job opportunity for an ICT Technician / IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications. Working as the ICT Technician / IT Support Engineer you will deliver a professional ICT service that adds value and facilitates the achievement of educational outcomes and offers high quality, professional project management to develop the service. As the ICT Technician / IT Support Engineer you will be responsible for managing, maintaining, supporting and developing the ICT infrastructure to ensure its effective and efficient operation in conjunction with external companies. DUTIES Your duties as an ICT Technician / IT Support Engineer will include: Service and Infrastructure Management: You would be responsible for maintaining the ICT infrastructure and providing second-line technical support. This includes meeting service level agreements (SLAs), troubleshooting issues, performing upgrades, and ensuring the smooth operation of hardware and software. A key part of this is working with colleagues on network security, data protection, and contingency plans. Strategic Planning and Development: The role requires you to contribute to the long-term strategic goals for ICT, including capacity planning and budget estimation. You'll be involved in the design and implementation of new infrastructure and projects, ensuring they are completed on time and within budget. User Support and Training: Providing excellent end-user services is a core duty, including help desk support and in-class assistance for both staff and students. You would also be responsible for developing documentation and training plans to help users get the most out of the systems. Compliance and Safeguarding: A significant part of the job is ensuring that all work aligns with the trust's core values and good practices like ITIL. You are also accountable for maintaining safety and security standards, ensuring ICT filtering and monitoring systems are working correctly, and reporting any breaches of acceptable use policies. CANDIDATE REQUIREMENTS Full driving licence and own transport NVQ in ICT equivalent qualification or similar experience Evidence of ongoing professional development MCP / MCSA / MCSE / CompTIA A+ or equivalent ITIL v3 Foundation or equivalent Able to communicate effectively both verbally and in writing with a range of audiences Able to maintain the highest levels of confidentiality and data security Highly organised, can prioritise and work well under pressure, meeting strict deadlines and exercising attention to detail Excellent interpersonal skills and the ability to handle difficult situations in a patient calm and effective way Strong problem solving and analytical skills Can interpret and present written and numerical data in formats including spreadsheets and written reports Experience of supporting a wide customer base in an ICT support context Experience of installing, maintaining, supporting and using computer hardware and software Experience of working on and managing projects to achieve agreed objectives/ outcomes Strong working knowledge of Microsoft Windows PC and Server operating systems Strong working knowledge of Microsoft Active Directory and Group Policy Knowledge of cloud-based services such as Microsoft 365 Knowledge of anti-virus / end point protection solutions Strong understanding of network infrastructure and wireless networks Install, maintain and troubleshoot infrastructure including networks, servers and storage Install, maintain and troubleshoot software and hardware Understanding of web filtering and firewall solutions BENEFITS Extensive professional development opportunities across the Trust Career pathways across the Trust Teacher / Local Authority Pension Scheme Online retail discount Employee Assistance Programme Family Friendly policies to support family & carer commitments Flexible Working Arrangements APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13825 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Coventry, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. Second Line Support Engineer IT Support Engineer Help Desk Analyst Service Desk Analyst AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
03/10/2025
Full time
ICT Technician / IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications for an educational trust based in Coventry. SALARY: £25,429 - £28,912 per annum Benefits LOCATION: Coventry, West Midlands (CV7) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 hours per week, Monday - Thursday, 08:00am - 04:00pm & Friday 08:00am - 03:30pm CANDIDATE REQUIREMENT: Candidates MUST have a full driving licence and access to their own transport. JOB OVERVIEW We have a fantastic new job opportunity for an ICT Technician / IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications. Working as the ICT Technician / IT Support Engineer you will deliver a professional ICT service that adds value and facilitates the achievement of educational outcomes and offers high quality, professional project management to develop the service. As the ICT Technician / IT Support Engineer you will be responsible for managing, maintaining, supporting and developing the ICT infrastructure to ensure its effective and efficient operation in conjunction with external companies. DUTIES Your duties as an ICT Technician / IT Support Engineer will include: Service and Infrastructure Management: You would be responsible for maintaining the ICT infrastructure and providing second-line technical support. This includes meeting service level agreements (SLAs), troubleshooting issues, performing upgrades, and ensuring the smooth operation of hardware and software. A key part of this is working with colleagues on network security, data protection, and contingency plans. Strategic Planning and Development: The role requires you to contribute to the long-term strategic goals for ICT, including capacity planning and budget estimation. You'll be involved in the design and implementation of new infrastructure and projects, ensuring they are completed on time and within budget. User Support and Training: Providing excellent end-user services is a core duty, including help desk support and in-class assistance for both staff and students. You would also be responsible for developing documentation and training plans to help users get the most out of the systems. Compliance and Safeguarding: A significant part of the job is ensuring that all work aligns with the trust's core values and good practices like ITIL. You are also accountable for maintaining safety and security standards, ensuring ICT filtering and monitoring systems are working correctly, and reporting any breaches of acceptable use policies. CANDIDATE REQUIREMENTS Full driving licence and own transport NVQ in ICT equivalent qualification or similar experience Evidence of ongoing professional development MCP / MCSA / MCSE / CompTIA A+ or equivalent ITIL v3 Foundation or equivalent Able to communicate effectively both verbally and in writing with a range of audiences Able to maintain the highest levels of confidentiality and data security Highly organised, can prioritise and work well under pressure, meeting strict deadlines and exercising attention to detail Excellent interpersonal skills and the ability to handle difficult situations in a patient calm and effective way Strong problem solving and analytical skills Can interpret and present written and numerical data in formats including spreadsheets and written reports Experience of supporting a wide customer base in an ICT support context Experience of installing, maintaining, supporting and using computer hardware and software Experience of working on and managing projects to achieve agreed objectives/ outcomes Strong working knowledge of Microsoft Windows PC and Server operating systems Strong working knowledge of Microsoft Active Directory and Group Policy Knowledge of cloud-based services such as Microsoft 365 Knowledge of anti-virus / end point protection solutions Strong understanding of network infrastructure and wireless networks Install, maintain and troubleshoot infrastructure including networks, servers and storage Install, maintain and troubleshoot software and hardware Understanding of web filtering and firewall solutions BENEFITS Extensive professional development opportunities across the Trust Career pathways across the Trust Teacher / Local Authority Pension Scheme Online retail discount Employee Assistance Programme Family Friendly policies to support family & carer commitments Flexible Working Arrangements APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13825 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Coventry, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. Second Line Support Engineer IT Support Engineer Help Desk Analyst Service Desk Analyst AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
We are looking for an experienced Level 2 Service Desk Engineer who is looking to join a well-established and growing IT provider. Role Level 2 Service Desk Analyst / Engineer Location Barnsley with some local travel (Driver's licence required) Flexible WFH options also. Salary £27k - £29k with full expenses - overtime & out of hours pay and bonus General Career progression, great benefits and a supportive experienced team. The Role This is a key role for the Leve 2 Service Desk Engineer within the UK Technical function Provide excellent support to IT users within the extensive customer base Work with a variety of technologies to provide exceptional service At times there will be a requirement to provide onsite support to customers You will prioritise and categorise customer IT enquiries Respond to support requests by following agreed procedures and SLAs to advise the correct actions Provide support with help of the remote servers/network Analysis of incidents and service requests in alignment with the customer Communicate and dispatch tickets to 3rd party support teams and follow up Ensure compliance to information security guidelines and regulations. The Person You will be motivated, customer centric and a strong communicator at all levels. You will have a good working knowledge of PC hardware and software Windows OS (7 and above) being able to troubleshoot issues You will be fluent in MS Office and O365 administration and support Ideally you will have a minimum of 1 years' experience working in a similar role You will be passionate about continuous learning and have an interest in the latest and evolving technologies You must hold a full UK driving license to be considered for this role. The Reward £27k - £29.5k basic salary D.O.E Hybrid working environment Overtime, full expenses paid Benefits, career growth and personal development Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities. Red Rhino Solutions - A Rare Breed We work exclusively with our clients to hire the best talent in the market for our hand-picked clients. We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process. Follow us on LinkedIn to see other roles
02/10/2025
Full time
We are looking for an experienced Level 2 Service Desk Engineer who is looking to join a well-established and growing IT provider. Role Level 2 Service Desk Analyst / Engineer Location Barnsley with some local travel (Driver's licence required) Flexible WFH options also. Salary £27k - £29k with full expenses - overtime & out of hours pay and bonus General Career progression, great benefits and a supportive experienced team. The Role This is a key role for the Leve 2 Service Desk Engineer within the UK Technical function Provide excellent support to IT users within the extensive customer base Work with a variety of technologies to provide exceptional service At times there will be a requirement to provide onsite support to customers You will prioritise and categorise customer IT enquiries Respond to support requests by following agreed procedures and SLAs to advise the correct actions Provide support with help of the remote servers/network Analysis of incidents and service requests in alignment with the customer Communicate and dispatch tickets to 3rd party support teams and follow up Ensure compliance to information security guidelines and regulations. The Person You will be motivated, customer centric and a strong communicator at all levels. You will have a good working knowledge of PC hardware and software Windows OS (7 and above) being able to troubleshoot issues You will be fluent in MS Office and O365 administration and support Ideally you will have a minimum of 1 years' experience working in a similar role You will be passionate about continuous learning and have an interest in the latest and evolving technologies You must hold a full UK driving license to be considered for this role. The Reward £27k - £29.5k basic salary D.O.E Hybrid working environment Overtime, full expenses paid Benefits, career growth and personal development Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities. Red Rhino Solutions - A Rare Breed We work exclusively with our clients to hire the best talent in the market for our hand-picked clients. We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process. Follow us on LinkedIn to see other roles
Employer description: Addooco IT are a specialist provider of managed IT, cloud and communications solutions. Their approach delivers a premium customer experience for all businesses. Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy a dedicated building on Dunston Technology Park. Overview: We are now looking for an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Responsibilities: Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers including individuals or teams working remotely from or from customer sites. Be a true team player, working professionally and constructively with colleagues offering help and assistance. Desirable skills: Have a positive and optimistic attitude to work. Good organisation and time management skills with a keen eye for detail. Be a customer experience champion. Drivers licence is required for the role due to the location. Please note: Being able to drive is preferred but not essential as long as you are within an hour commute. In addition, any experience of the following technologies would be beneficial, but is not essential: Cisco Switching, Cisco ASR & ISR Routers. Cisco ASA and FTD Firewalls. Cisco Application Centric Infrastructure (ACI) including multi-pod and multi-site. Cisco Hyperflex, Cisco ISE, Cisco DNAC/Software Defined Access, Cisco SD-WAN (Viptela). VMware ESXi & vCentre. Microsoft Hyper-V, Windows & Linux, Office 365. Backup technologies. Entry requirements: an A-Level in ICT. OR an International Baccalaureate at Level 3 ICT. OR a Level 3 apprenticeship in a similar subject. OR a BTEC Extended Diploma in IT (180 credits). You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours a week, 7.5 hours per day on a rota basis to cover 8am - 6pm. Benefits: Healthcare scheme. Bike to work. Team socials. Pension scheme. Future prospects: Career progression. Continued training plan. Personal development. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
02/10/2025
Full time
Employer description: Addooco IT are a specialist provider of managed IT, cloud and communications solutions. Their approach delivers a premium customer experience for all businesses. Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy a dedicated building on Dunston Technology Park. Overview: We are now looking for an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Responsibilities: Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers including individuals or teams working remotely from or from customer sites. Be a true team player, working professionally and constructively with colleagues offering help and assistance. Desirable skills: Have a positive and optimistic attitude to work. Good organisation and time management skills with a keen eye for detail. Be a customer experience champion. Drivers licence is required for the role due to the location. Please note: Being able to drive is preferred but not essential as long as you are within an hour commute. In addition, any experience of the following technologies would be beneficial, but is not essential: Cisco Switching, Cisco ASR & ISR Routers. Cisco ASA and FTD Firewalls. Cisco Application Centric Infrastructure (ACI) including multi-pod and multi-site. Cisco Hyperflex, Cisco ISE, Cisco DNAC/Software Defined Access, Cisco SD-WAN (Viptela). VMware ESXi & vCentre. Microsoft Hyper-V, Windows & Linux, Office 365. Backup technologies. Entry requirements: an A-Level in ICT. OR an International Baccalaureate at Level 3 ICT. OR a Level 3 apprenticeship in a similar subject. OR a BTEC Extended Diploma in IT (180 credits). You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours a week, 7.5 hours per day on a rota basis to cover 8am - 6pm. Benefits: Healthcare scheme. Bike to work. Team socials. Pension scheme. Future prospects: Career progression. Continued training plan. Personal development. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
IT Support Engineer Full time - hybrid workingSalary - £35,000Hours 8.30 - 5.00pm (Monday to Friday) We are currently recruiting on behalf of a growing, design-led retail business for a permanent IT Support Engineer to join their internal Business Systems team based on the outskirts of Birmingham . This is a great opportunity for someone confident supporting users at all levels, both remotely and in person across multiple sites. You will play a key role in keeping the business running smoothly day-to-day, while also supporting IT projects and systems improvements. What you'll be doing as an IT Support Engineer: Providing 1st/2nd line support to internal users across multiple locations Managing and maintaining hardware, software, and peripherals Supporting user onboarding, Microsoft 365, Active Directory & Azure AD Troubleshooting network, telephony, and application issues (e.g. SAP B1, FileMaker) Collaborating with third-party vendors and MSPs to resolve issues Creating documentation and maintaining knowledge bases (Jira, Confluence) What we're looking for as an IT Support Engineer: Proven background in IT support, ideally across mixed environments (Windows, macOS, mobile) Strong working knowledge of Microsoft 365, AD/Azure, networking (Ubiquiti/Meraki), and cybersecurity tools Experience supporting business-critical systems (ERP/CRM/stock control/payroll apps) Excellent communication and organisational skills-someone who can own problems and see them through Happy to travel to other sites on occasion (London, Manchester, Birmingham) Please apply or contact Kirsty at for more info. Should you submission be unsuccessful, your CV will be kept on file for future vacancies.
02/10/2025
Full time
IT Support Engineer Full time - hybrid workingSalary - £35,000Hours 8.30 - 5.00pm (Monday to Friday) We are currently recruiting on behalf of a growing, design-led retail business for a permanent IT Support Engineer to join their internal Business Systems team based on the outskirts of Birmingham . This is a great opportunity for someone confident supporting users at all levels, both remotely and in person across multiple sites. You will play a key role in keeping the business running smoothly day-to-day, while also supporting IT projects and systems improvements. What you'll be doing as an IT Support Engineer: Providing 1st/2nd line support to internal users across multiple locations Managing and maintaining hardware, software, and peripherals Supporting user onboarding, Microsoft 365, Active Directory & Azure AD Troubleshooting network, telephony, and application issues (e.g. SAP B1, FileMaker) Collaborating with third-party vendors and MSPs to resolve issues Creating documentation and maintaining knowledge bases (Jira, Confluence) What we're looking for as an IT Support Engineer: Proven background in IT support, ideally across mixed environments (Windows, macOS, mobile) Strong working knowledge of Microsoft 365, AD/Azure, networking (Ubiquiti/Meraki), and cybersecurity tools Experience supporting business-critical systems (ERP/CRM/stock control/payroll apps) Excellent communication and organisational skills-someone who can own problems and see them through Happy to travel to other sites on occasion (London, Manchester, Birmingham) Please apply or contact Kirsty at for more info. Should you submission be unsuccessful, your CV will be kept on file for future vacancies.
We are looking for an experienced Level 2 Service Desk Engineer who is looking to join a well-established and growing IT provider. Role Level 2 Service Desk Analyst / Engineer Location Barnsley with some local travel (Driver's licence required) Flexible WFH options also. Salary £27k - £29k with full expenses - overtime & out of hours pay and bonus General Career progression, great benefits and a supportive experienced team. The Role This is a key role for the Leve 2 Service Desk Engineer within the UK Technical function Provide excellent support to IT users within the extensive customer base Work with a variety of technologies to provide exceptional service At times there will be a requirement to provide onsite support to customers You will prioritise and categorise customer IT enquiries Respond to support requests by following agreed procedures and SLAs to advise the correct actions Provide support with help of the remote servers/network Analysis of incidents and service requests in alignment with the customer Communicate and dispatch tickets to 3rd party support teams and follow up Ensure compliance to information security guidelines and regulations. The Person You will be motivated, customer centric and a strong communicator at all levels. You will have a good working knowledge of PC hardware and software Windows OS (7 and above) being able to troubleshoot issues You will be fluent in MS Office and O365 administration and support Ideally you will have a minimum of 1 years' experience working in a similar role You will be passionate about continuous learning and have an interest in the latest and evolving technologies You must hold a full UK driving license to be considered for this role. The Reward £27k - £29.5k basic salary D.O.E Hybrid working environment Overtime, full expenses paid Benefits, career growth and personal development Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities. Red Rhino Solutions - A Rare Breed We work exclusively with our clients to hire the best talent in the market for our hand-picked clients. We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process. Follow us on LinkedIn to see other roles
02/10/2025
Full time
We are looking for an experienced Level 2 Service Desk Engineer who is looking to join a well-established and growing IT provider. Role Level 2 Service Desk Analyst / Engineer Location Barnsley with some local travel (Driver's licence required) Flexible WFH options also. Salary £27k - £29k with full expenses - overtime & out of hours pay and bonus General Career progression, great benefits and a supportive experienced team. The Role This is a key role for the Leve 2 Service Desk Engineer within the UK Technical function Provide excellent support to IT users within the extensive customer base Work with a variety of technologies to provide exceptional service At times there will be a requirement to provide onsite support to customers You will prioritise and categorise customer IT enquiries Respond to support requests by following agreed procedures and SLAs to advise the correct actions Provide support with help of the remote servers/network Analysis of incidents and service requests in alignment with the customer Communicate and dispatch tickets to 3rd party support teams and follow up Ensure compliance to information security guidelines and regulations. The Person You will be motivated, customer centric and a strong communicator at all levels. You will have a good working knowledge of PC hardware and software Windows OS (7 and above) being able to troubleshoot issues You will be fluent in MS Office and O365 administration and support Ideally you will have a minimum of 1 years' experience working in a similar role You will be passionate about continuous learning and have an interest in the latest and evolving technologies You must hold a full UK driving license to be considered for this role. The Reward £27k - £29.5k basic salary D.O.E Hybrid working environment Overtime, full expenses paid Benefits, career growth and personal development Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities. Red Rhino Solutions - A Rare Breed We work exclusively with our clients to hire the best talent in the market for our hand-picked clients. We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process. Follow us on LinkedIn to see other roles
Senior Database and Application Support Engineer
Location: Bromley, Kent
Salary: up to £65,000
Full Time
As our Senior Digital Solutions Engineer you will be part of a multi-disciplinary team consisting of application specialists and system technical experts. You will be involved in the end-to-end development and maintenance of our customer facing portal, internal systems, core administration systems and analytics.
You will be working with other internal IT teams to identify root cause, supporting technical and functional triage of incidents, being responsible for being the 2nd line and 3rd line for business critical applications and in responding to incoming incidents, queries and requests.
This opportunity is a mix of ensuring that both new and existing systems and services are running optimally end-to-end, analytics, and database administration. You will be involved in technical specifications, T-SQL development, deployment of SSIS packages or new releases, as well troubleshooting solutions.
Your day to day will include:
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SQL Server database performance monitoring / tuning
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SQL Server database administration
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Design and develop views, stored procedures and SSIS packages using Visual Studio.
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Providing advice, guidance and estimates to the development and technical process as required to ensure proposed solutions are operationally supportable.
*
Undertaking 2nd-3rd line incidents and problem management for client-facing technology services, messaging / APIs, and business applications.
*
Actively participating in the resolution of major incidents, post-incident reviews and change implementation reviews.
*
Liaising with external suppliers of software and services, and other specialist teams within IT to resolve incidents.
*
Responsibility for ensuring resolving complex application incidents and requests.
*
Working with other IT teams to extend the DevOps framework and working on ways to automate and improve development and release processes.
*
Systems design, development, code review, debugging, and support tests of bugs
Working hours are 40 hours a week Monday to Friday. Start times are flexible from 8.00am to 9.30am. After a successful training period there is flexibility to work from home for 2/3 days a week.
What we require
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Solid experience as DBA and/or systems developer.
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Microsoft SQL Server expert, database administration, data movement, SSIS, and data analytics.
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Experience of development and deployment.
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Knowledge of concepts Continuous Integration (CI) and Continuous Delivery (CD).
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Passionate about providing quality service and willing to develop new skills.
*
Experience of building APIs, RESTful services would be to an advantage.
What we offer you
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Basic salary up to £65,000 per annum
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Discretionary annual bonus dependent on your performance and company performance provided you are employed on bonus payment date.
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Annual holiday allowance of 25 days holiday plus bank holidays
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Life Assurance (based on pensionable earnings)
*
Generous contributory Pension scheme
*
Season Ticket Loan
*
1 days paid charitable workday
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Employee Assistance Programme
About us
Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.
What we do
We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley
01/06/2025
Senior Database and Application Support Engineer
Location: Bromley, Kent
Salary: up to £65,000
Full Time
As our Senior Digital Solutions Engineer you will be part of a multi-disciplinary team consisting of application specialists and system technical experts. You will be involved in the end-to-end development and maintenance of our customer facing portal, internal systems, core administration systems and analytics.
You will be working with other internal IT teams to identify root cause, supporting technical and functional triage of incidents, being responsible for being the 2nd line and 3rd line for business critical applications and in responding to incoming incidents, queries and requests.
This opportunity is a mix of ensuring that both new and existing systems and services are running optimally end-to-end, analytics, and database administration. You will be involved in technical specifications, T-SQL development, deployment of SSIS packages or new releases, as well troubleshooting solutions.
Your day to day will include:
*
SQL Server database performance monitoring / tuning
*
SQL Server database administration
*
Design and develop views, stored procedures and SSIS packages using Visual Studio.
*
Providing advice, guidance and estimates to the development and technical process as required to ensure proposed solutions are operationally supportable.
*
Undertaking 2nd-3rd line incidents and problem management for client-facing technology services, messaging / APIs, and business applications.
*
Actively participating in the resolution of major incidents, post-incident reviews and change implementation reviews.
*
Liaising with external suppliers of software and services, and other specialist teams within IT to resolve incidents.
*
Responsibility for ensuring resolving complex application incidents and requests.
*
Working with other IT teams to extend the DevOps framework and working on ways to automate and improve development and release processes.
*
Systems design, development, code review, debugging, and support tests of bugs
Working hours are 40 hours a week Monday to Friday. Start times are flexible from 8.00am to 9.30am. After a successful training period there is flexibility to work from home for 2/3 days a week.
What we require
*
Solid experience as DBA and/or systems developer.
*
Microsoft SQL Server expert, database administration, data movement, SSIS, and data analytics.
*
Experience of development and deployment.
*
Knowledge of concepts Continuous Integration (CI) and Continuous Delivery (CD).
*
Passionate about providing quality service and willing to develop new skills.
*
Experience of building APIs, RESTful services would be to an advantage.
What we offer you
*
Basic salary up to £65,000 per annum
*
Discretionary annual bonus dependent on your performance and company performance provided you are employed on bonus payment date.
*
Annual holiday allowance of 25 days holiday plus bank holidays
*
Life Assurance (based on pensionable earnings)
*
Generous contributory Pension scheme
*
Season Ticket Loan
*
1 days paid charitable workday
*
Employee Assistance Programme
About us
Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.
What we do
We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley
We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. About the role: The Support Analyst is a critical part of the diverse and exciting technology operations at Somerset House. Working within the IT Department’s helpdesk function, the post holder will be a primary contact for 1st, 2nd and 3rd line IT and network support. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. You will work across a range of technologies and systems, from desktops to SaaS, maintaining ownership of cases from start to finish. Additionally, the role will have the opportunity to participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities. Please note that this is an onsite role, based at Somerset House in central London, running Monday - Friday.
Responsibilities:
To be the primary point of contact for residents, members, event partners, and Trust IT support issues and requests. This includes 1st, 2nd, and 3rd line support.
Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system, conforming to SLA’s and adjusting priorities to deal with urgent issues and requests.
Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems.
Proactively research and identify solutions that may benefit the team and the Trust.
Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution.
Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components, and VoIP telephony.
Assist with the configuration of resident office moves, liaising closely with the property team, and the IT Solutions Lead.
As required, to assist in the testing and implementing of new solutions and adaptations/upgrades to IT services.
Undertake the training of Trust staff members as required.
Where occasionally required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
Undertake other duties that may be asked of you from time to time.
Skills, knowledge & expertise required for the role:
Experience :
Demonstrable technical knowledge of working in an IT service desk or team.
Demonstrable knowledge supporting and installing operating systems (Windows 10/11 primarily, some Windows Server 2012/2016/2019, some Mac OS) and standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, etc.).
Demonstrable knowledge supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
Supporting of Active Directory, Office 365 (including Exchange), and Azure users, including password resets, account creation, and group policies.
Demonstrable knowledge of cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
ITIL Foundation certification and technical Microsoft qualifications are desirable.
Skills :
A good knowledge of network infrastructure, both wired and wireless.
A good knowledge of logical network concepts, including VLANs, IPs, DNS and DHCP.
Strong communication skills with the flexibility to deal with a varied customer base.
Coaching or training end users in technical expertise.
Knowledge of VoIP telephony.
Knowledge of system backups, for example, Microsoft Azure Backup Service.
Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.
As part of the recruitment process, there will be a practical task to help us assess hands-on technical skills.
Benefits to working at Somerset House:
Mental Health & Wellbeing - Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed- Mental health support and guidance from our in-house trained Mental Health First Aiders - Hybrid working based on having 3 days in the office per week (pro rata if part-time) - Contribution towards eye tests and glasses - Trust life insurance scheme Holiday - Enhanced annual leave – 25 days plus bank holidays - Birthday leave - additional day leave on or within a week of your birthday- Festive day - additional discretionary day off around the Christmas period Other Leave - Sick leave – 20 days full pay, followed by 20 days half pay - Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent- Enhanced maternity pay Pension - 8% employer pension contributions- No minimum requirement for employee contributions- Option for salary exchange- Interest-free loans- Season ticket loan- Cycle to Work scheme Discounts, offers and free stuff - The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites - Discounts in Somerset House cafes and restaurants - Discounts with various high street retailers and restaurants - Discount to local leisure centres
About Somerset House Trust
Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
The Trust reserves the right to close a job before its application deadline. Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background. Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here . We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society. With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start. Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
26/03/2024
Full time
We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. About the role: The Support Analyst is a critical part of the diverse and exciting technology operations at Somerset House. Working within the IT Department’s helpdesk function, the post holder will be a primary contact for 1st, 2nd and 3rd line IT and network support. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. You will work across a range of technologies and systems, from desktops to SaaS, maintaining ownership of cases from start to finish. Additionally, the role will have the opportunity to participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities. Please note that this is an onsite role, based at Somerset House in central London, running Monday - Friday.
Responsibilities:
To be the primary point of contact for residents, members, event partners, and Trust IT support issues and requests. This includes 1st, 2nd, and 3rd line support.
Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system, conforming to SLA’s and adjusting priorities to deal with urgent issues and requests.
Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems.
Proactively research and identify solutions that may benefit the team and the Trust.
Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution.
Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components, and VoIP telephony.
Assist with the configuration of resident office moves, liaising closely with the property team, and the IT Solutions Lead.
As required, to assist in the testing and implementing of new solutions and adaptations/upgrades to IT services.
Undertake the training of Trust staff members as required.
Where occasionally required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
Undertake other duties that may be asked of you from time to time.
Skills, knowledge & expertise required for the role:
Experience :
Demonstrable technical knowledge of working in an IT service desk or team.
Demonstrable knowledge supporting and installing operating systems (Windows 10/11 primarily, some Windows Server 2012/2016/2019, some Mac OS) and standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, etc.).
Demonstrable knowledge supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
Supporting of Active Directory, Office 365 (including Exchange), and Azure users, including password resets, account creation, and group policies.
Demonstrable knowledge of cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
ITIL Foundation certification and technical Microsoft qualifications are desirable.
Skills :
A good knowledge of network infrastructure, both wired and wireless.
A good knowledge of logical network concepts, including VLANs, IPs, DNS and DHCP.
Strong communication skills with the flexibility to deal with a varied customer base.
Coaching or training end users in technical expertise.
Knowledge of VoIP telephony.
Knowledge of system backups, for example, Microsoft Azure Backup Service.
Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.
As part of the recruitment process, there will be a practical task to help us assess hands-on technical skills.
Benefits to working at Somerset House:
Mental Health & Wellbeing - Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed- Mental health support and guidance from our in-house trained Mental Health First Aiders - Hybrid working based on having 3 days in the office per week (pro rata if part-time) - Contribution towards eye tests and glasses - Trust life insurance scheme Holiday - Enhanced annual leave – 25 days plus bank holidays - Birthday leave - additional day leave on or within a week of your birthday- Festive day - additional discretionary day off around the Christmas period Other Leave - Sick leave – 20 days full pay, followed by 20 days half pay - Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent- Enhanced maternity pay Pension - 8% employer pension contributions- No minimum requirement for employee contributions- Option for salary exchange- Interest-free loans- Season ticket loan- Cycle to Work scheme Discounts, offers and free stuff - The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites - Discounts in Somerset House cafes and restaurants - Discounts with various high street retailers and restaurants - Discount to local leisure centres
About Somerset House Trust
Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
The Trust reserves the right to close a job before its application deadline. Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background. Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here . We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society. With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start. Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
27/02/2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
