Service Desk Analyst

Service Desk Analyst (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) Permanent Stoke On Trent/Hybrid

Charles Simon Associates are currently looing for a Service Desk Analyst on an initial 3 month contract basis for our prestigious market leader based in Stoke on Trent.

This role is inside IR35

Interviews are taking place ASAP.

Start date 5th January 2026

Location: Stoke on Trent/Hybrid (onsite twice a week)

Day Rate: up to £150 Per Day

Skills/Requirements for the Service Desk Analyst:

• Previous experience within a Service Desk is vital within this role
• Excellent troubleshooting and problem solving skills
• Extensive Active Directory
• Strong O365 experience
• Ticket management experience including good time management
• Hardware support including Laptop & PC building
• Any experience of supporting MS Exchange is highly desirable
• Experience of working within an ITIL environment is highly desirable

Start date is ASAP for the Service Desk Analyst

The Service Desk Analyst will be responsible for:

• Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
• Being the first point of contact on the Service Desk.
• New Starters and Leavers administration from the technical perspective
• Working to and within already agreed SLA s and KPI s
• Providing Application Support when needed
• Providing high levels of 1st call fix where possible
• Reporting faults and maintaining logs on desktop and laptop numbers within the business

Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst

Service Desk Analyst (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) Permanent Stoke On Trent/Hybrid