Role: Microsoft Teams SME
Location: London, UK
Onsite (5 days)
Inside IR35
Job description:
We are looking for MS TEAMS SME with skills in
- PowerShell Scripting/MS Graph knowledge and understanding.
- Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests
- Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors
- Root cause analysis and service improvement solutions.
- Knowledge of RCA Troubleshooting using tools like QER, CQD, Teams Logs and base metrics.
- Knowledge of App Centric Mgmt. for Teams
- Knowledge of API Registrations for Teams Apps both Delegated and Application levels.
- Able to accurately test new features to an enterprise comfortability level to raise a Change.
Key responsibilities:
- Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services.
- Understanding of Teams Licensing and Communication Credits
- Troubleshoot and configure Teams, Channels, Private Channels and its members.
- Retention Policies, E-911 understanding, Device focused troubleshooting
- Configuring Messaging Policies, Meeting Policies, Delegations and Calendar
- Knowledge on 3rd Party App Integration, External Access, Federation and Guest Accounts
- Knowledge of Teams related SharePoint/One Drive areas.
- Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs.
- Responsible for handling Level 3 service requests and operational activities.
- Coordination with different escalation teams during high-risk Incidents or Projects.
- Adheres to engineering methodologies, standards, and leading practices.
- Provide feedback regarding engineering methodologies and various user requirements.
- Produce accurate, brief, and clearly written documents tailored to audience needs and expectations.
- Execution of application environmental tasks as required for incident resolution.
- Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
- Respond to automated alerts on the health of systems.
- Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.
Ensures all work is carried out and documented in accordance with required standards, methods, and procedures.
- Teams' Voice knowledge, especially Microsoft Calling Plans and associated configurations to restrict and/or optimize.
- Knowledge of Exchange, Entra, Teams PowerShell and associated Graph commands
- Able to quickly work on Exec level issue escalations and provide an initial RCA within a reasonable time frame.
- Always be up to date on new Teams features and Security updates
Key Skills:
- MS TEAMs SME with 10 to 12 Yrs of hands-on experience with MS TEAMS aspects.
- Certifications (MS-700)
- Planning, designing and implementing of M365 services
- Additional knowledge on Exchange, SharePoint, One Drive, Co-Pilot can be an add-on benefit.
- Knowledge on migration tools like Quest-on-Demand, Bittitan, Skysync etc.
- Smart troubleshooting skills
- Knowledge of enterprise Mobility like EndPoint Manager
- Ability to work with solution architect for technical solution
- Ability to manage multiple tenants
- Good knowledge in ITSM tools like ServiceNow
- Good communication and articulation skills
- Flexible in shifting duty/Flexible in relocation