67 jobs found

Cyber Security Specialist (Identity Security) 12 Month contract inside IR35 Sheffield or London - 2-3 days per week onsite We're seeking a hands-on Cyber Security Specialist to join an Identity team on a 12-month contract. The role focuses on managing and supporting BAU identity services while assisting with ongoing projects. A major project is starting shortly, so this role will be key to maintaining service continuity. Key Responsibilities Manage and support the BAU identity security service Hands-on work with SailPoint Identity Security Cloud (ISC) Manage the application onboarding backlog and handle new requests Upgrade and maintain ServiceNow integrations Understand infrastructure requirements for onboarding applications Demo platform capabilities to stakeholders Work with outsourced operational support teams, providing direction and vendor oversight Skills & Experience Essential: Hands-on experience with SailPoint ISC (IdentityNow) Experience managing BAU identity services Strong technical knowledge with identity tooling Application onboarding and stakeholder engagement experience Vendor management experience Desirable: Exposure to SailPoint IdentityIQ (IIQ) and migrations Knowledge of Microsoft Entra ID and Active Directory integrations Candidate Profile Self-starter, proactive, and technically hands-on Comfortable managing stakeholders and building relationships Focused on operational delivery rather than architecture or strategy To apply for this role please send your CV asap

Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh Contract: 12 months Rate: 600 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh Contract: 12 months Rate: £600 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

IGA Architect (Saviynt) - 3 - 6 months, 2 days in London - £591 - £600 The Saviynt IGA Architect will lead the end-to-end design, strategy, and technical delivery of Saviynt solutions. You will be responsible for transforming organizational security policies into scalable identity workflows, overseeing complex integrations with ERPs like SAP and Workday, and ensuring a "Zero Trust" architecture. This is a high-impact role requiring both high-level strategic vision and deep hands-on technical proficiency. Key Responsibilities Architectural Leadership: Design and document the end-to-end IGA architecture, including Identity Warehouse, connector frameworks, and security system configurations. Workflow Design: Architect complex Joiner-Mover-Leaver (JML) automation, multi-level approval workflows, and exception handling logic using Saviynt's workflow engine. Advanced Integrations: Lead the onboarding of critical enterprise applications (SAP, Workday, ServiceNow, AWS, Azure/Entra ID) using REST/SOAP, JDBC, and SCIM connectors. Governance & Compliance: Define and implement Segregation of Duties (SoD) rules, risk-based access models (RBAC/ABAC), and automated certification campaigns to meet SOX, GDPR, or HIPAA requirements. Technical Authority: Serve as the primary SME for troubleshooting complex platform issues, performance tuning, and peer-reviewing technical designs from the implementation team. Innovation: Leverage Saviynt's AI/ML features for intelligent access recommendations and outlier detection to minimize identity-related risks. Professional Experience Experience in Identity & Access Management (IAM), with full-life cycle Saviynt implementations as a Lead Architect. Proven experience leading technical discussions with C-suite stakeholders and system integrators. Certifications (Preferred) Saviynt Certified Advanced IGA Professional (SCAIP) Saviynt Certified Architect (SCA) CISSP or CISM (Certified Information Systems Security Professional)

The Saviynt IGA Architect will lead the end-to-end design, strategy, and technical delivery of Saviynt solutions. You will be responsible for transforming organizational security policies into scalable identity workflows, overseeing complex integrations with ERPs like SAP and Workday, and ensuring a "Zero Trust" architecture. This is a high-impact role requiring both high-level strategic vision and deep hands-on technical proficiency. Key Responsibilities Architectural Leadership: Design and document the end-to-end IGA architecture, including Identity Warehouse, connector frameworks, and security system configurations. Workflow Design: Architect complex Joiner-Mover-Leaver (JML) automation, multi-level approval workflows, and exception handling logic using Saviynt's workflow engine. Advanced Integrations: Lead the onboarding of critical enterprise applications (SAP, Workday, ServiceNow, AWS, Azure/Entra ID) using REST/SOAP, JDBC, and SCIM connectors. Governance & Compliance: Define and implement Segregation of Duties (SoD) rules, risk-based access models (RBAC/ABAC), and automated certification campaigns to meet SOX, GDPR, or HIPAA requirements. Technical Authority: Serve as the primary SME for troubleshooting complex platform issues, performance tuning, and peer-reviewing technical designs from the implementation team. Innovation: Leverage Saviynt's AI/ML features for intelligent access recommendations and outlier detection to minimize identity-related risks. Required Skills & Qualifications Technical Expertise Saviynt Proficiency: 5+ years of hands-on experience with Saviynt IGA (EIC). Mastery of Saviynt UI, JSON rules, SQL queries, and API-based integrations. Identity Fundamentals: Deep understanding of LDAP/AD, SAML, OAuth, OpenID Connect, and SCIM. Programming/Scripting: Strong skills in Java/J2EE (for custom JARs), Python, or PowerShell, and expert-level SQL for data manipulation and reporting. Cloud Infrastructure: Experience deploying or managing IGA in AWS or Azure environments. Professional Experience Minimum 8-10 years in Identity & Access Management (IAM), with at least 3 full-life cycle Saviynt implementations as a Lead Architect. Proven experience leading technical discussions with C-suite stakeholders and system integrators. Certifications (Preferred) Saviynt Certified Advanced IGA Professional (SCAIP) Saviynt Certified Architect (SCA) CISSP or CISM (Certified Information Systems Security Professional) Soft Skills Problem Solving: Ability to decompose complex business requirements into modular technical components. Mentorship: Experience guiding junior engineers and configuration analysts. Communication: Fluent in translating "security-speak" into business value for non-technical stakeholders.

Role - Configuration Analyst Location - Stoke Salary - up to £47,000 Work Pattern - Hybrid About the Opportunity We are a specialist managed services provider operating within highly regulated, security-sensitive environments. With a strong track record of delivering tangible outcomes to our clients, we place equal importance on nurturing the development of our people. We are looking for a detail-oriented and driven Configuration Analyst to take ownership of our Configuration Management Database (CMDB) - a cornerstone of our IT service delivery capability. This is a pivotal role within our Service Operations function, sitting at the intersection of technology, process, and people. What You'll Be Doing Be the Guardian of Our CMDB Own the health, structure, and accuracy of the CMDB end-to-end Ensure all Configuration Items (CIs) follow agreed naming conventions, data models, and life cycle rules Run regular audits, data reconciliation exercises, and quality checks to maintain a trustworthy, complete dataset Spot gaps in CI coverage and drive improvements with the teams responsible Continuously refine Configuration Management policies, processes, and data models Drive Data Quality Through Discovery & Integration Administer and fine-tune automated discovery tooling (such as ServiceNow Discovery, SCCM, or cloud-native solutions) Manage data imports, transformations, and reconciliation from external sources Validate CI relationships to accurately reflect service dependencies and infrastructure hierarchies Diagnose and resolve data discrepancies or stale configuration objects Map Services and Dependencies Build and maintain service maps that connect CIs to business, application, and technical services Document upstream and downstream dependencies to support incident impact analysis and change planning Partner with architects, system owners, and engineers to ensure end-to-end service views are accurate Support Core ITSM Processes Act as the go-to subject matter expert for Change, Incident, and Problem Management teams Provide CI and relationship insights to support risk assessments and root cause investigations Ensure CMDB reflects all production changes, keeping CI life cycle data current Deliver impact assessments for major incidents and significant planned changes Report, Improve, and Influence Produce CMDB health dashboards, KPIs, and trend reports for operational and leadership audiences Translate data insights into actionable recommendations that improve technology visibility and reduce risk Educate and influence stakeholders across the business on the value of accurate configuration data Support internal and external audits with well-evidenced CMDB controls and documentation What We're Looking For Essential Solid grounding in ITIL v4 Configuration Management principles and CMDB best practices Hands-on experience with at least one major CMDB platform - ServiceNow CMDB or Jira/Insight CMDB Practical knowledge of discovery tools, asset management systems, and configuration data sources Ability to interpret complex technical environments (Servers, networks, cloud, applications) and model them logically Sharp analytical and troubleshooting skills with a strong eye for data quality Confident communicator - comfortable working with both technical specialists and non-technical stakeholders Desirable Experience building out or maturing a CMDB within a growing or evolving tech organisation Familiarity with cloud platforms (AWS, Azure, GCP) and their associated discovery integrations Some Scripting capability to support data manipulation tasks (eg PowerShell or Python) Awareness of security controls, compliance frameworks, and audit requirements Certifications ITIL Foundation v3/v4 - minimum requirement ITIL Specialist or higher - advantageous Platform-specific CMDB certifications (eg ServiceNow CISCMDB) - highly desirable The Kind of Person Who Thrives Here You take pride in accurate, clean data - messy CMDBs keep you up at night You own your work and follow through without needing to be chased You can influence people and drive change without direct authority You approach problems methodically and think in systems You're always looking for a better way to do things Security Clearance Requirements Due to the nature of the work undertaken, this role requires candidates to hold or be eligible to obtain UK Security Clearance. Applicants will typically need to be British Citizens or have lived and worked continuously in the UK for the past five years. Role - Configuration Analyst Location - Stoke Salary - up to £47,000 Work Pattern - Hybrid Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

ServiceNow Project Manager Up to 75k + bonus Hybrid Must Be Eligible for Security Clearance Are you a ServiceNow Project Manager looking for more - bigger programmes, greater ownership, and the opportunity to genuinely shape how ServiceNow is delivered? This is a chance to step into a high-impact role within a consultancy that's continuing to invest significantly in its ServiceNow capability across the UK. As part of this growth, they're looking for a ServiceNow Project Manager who can take full ownership of complex platform implementations and lead delivery with confidence, clarity, and authority. This isn't a "status-reporting" PM role. This is for someone who understands the ServiceNow platform, can guide delivery teams, and can challenge technical decisions when needed. If you've already delivered ServiceNow projects and want the platform, visibility, and support to take the next step, this is where you do it. What you'll be doing: You'll lead end-to-end ServiceNow delivery across complex, multi-workstream programmes. This includes shaping scope, contributing to commercials, establishing delivery governance, and ensuring solutions are technically robust and aligned with broader transformation goals. You'll work across several areas of the platform - including SPM, ITSM, ITOM, HRSD, and IRM, staying close enough to the technology to challenge architecture decisions, enforce best practice, and safeguard delivery quality. This role sits right at the intersection of business and technical teams, translating executive vision into structured roadmaps and measurable outcomes. What we're looking for: Proven experience delivering end-to-end ServiceNow implementations Strong understanding of delivery best practice Experience across at least one of the following modules (SPM, HRSD, or IRM) Confident leading workshops and engaging stakeholders at all levels Familiarity with Agile and Waterfall delivery models ServiceNow certifications, ITIL, PMP, or Prince2 (nice to have, not essential) You'll be joining a consultancy with a well-regarded reputation in the ServiceNow space and a genuinely supportive culture. There's a strong pipeline of work, plenty of autonomy in how you run projects, and a clear path for ongoing career progression. Salary is up to 75k + bonus. The role is primarily remote, with occasional travel to the office or client sites when required. You must be eligible for security clearance. If you're ready to lead meaningful transformation programmes while staying close to the platform, this could be the perfect next step. Send your CV across for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

ServiceNow Developer 6 Month contract initially + Extensions Based: Hybrid - 2-3 days onsite in London Rate: £Market rates p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a ServiceNow Developer to join the team. Pi7 to ServiceNow migration is on a critical path and we need a strong ServiceNow developer. This person will be responsible for supporting the migration along with working across CMDB, Incident, problem, change and release management Key Responsibilities; * Lead and support migration activities from PI7 to ServiceNow * Analyze existing PI7 integrations and workflows and redesign them within ServiceNow * Design, configure, and develop ServiceNow modules CMDB, incident, problem and change modules and applications * Build and maintain integrations using REST, SOAP, MID Server, and Integration Hub * Configure and customize: * Workflows/Flow Designer * Business Rules * UI Policies and UI Actions * Forms and Service Catalog * Develop inbound and outbound integrations with third-party systems * Support data migration, transformation, and validation activities * Perform unit testing, system testing, and support UAT * Troubleshoot and resolve platform and integration issues * Maintain documentation for technical designs and configurations * Collaborate with architects, business analysts, and stakeholders * Follow ServiceNow best practices and governance standards Key Skills & experience: * 5+ years of hands-on ServiceNow development experience * Experience in at least one major ServiceNow module (ITSM, ITOM, HRSD, CSM, etc.) * Experience with system integrations (REST, SOAP, APIs) * Experience with data migration and transformation * Understanding of CMDB and ServiceNow data model * Experience with ServiceNow Flow Designer and Integration Hub * Knowledge of MID Server configuration * Strong troubleshooting and problem-solving skills * Experience working in Agile/Scrum environments Key Responsibilities This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Power BI Developer Manchester 6 month contract Inside ir35 Purpose of the Role The role is responsible for designing high quality Power BI datasets, developing scalable data models, and delivering insightful dashboards that support critical business processes. The position also leads the establishment of a resilient BI data foundation, integration with ServiceNow, and uplift of AI ready reporting capabilities across the organisation. Key Objectives Establish a governed, trusted Data Pillar with certified datasets, semantic models, and defined data lineage. Develop innovative Power BI-to-ServiceNow integrations for surfacing dataset health, ownership, and automated workflows. Assess and improve resilience of key BI assets, including data quality, refresh reliability, performance, and access controls. Standardise tooling (templates, DAX libraries, CI/CD, documentation, testing) to support consistent and governed development. Enable Gen AI and Co pilot Studio adoption by producing AI ready datasets and identifying opportunities for automation, anomaly detection, and forecasting. Optimise BI workflows by leveraging AI for documentation, requirements capture, DAX optimisation, and natural language querying. Key Responsibilities Design and optimise Power BI data models, schemas, relationships, and calculated fields. Build high performance, scalable datasets in Power BI Service. Report & Dashboard Development Develop interactive dashboards and paginated reports with strong usability, accuracy, and visual clarity. DAX & Data Transformation Write efficient DAX measures for KPIs, time intelligence, and complex business logic. Deliver robust data transformations using Power Query (M) and SQL-based pipelines. Data Integration & Gen BI Integrate Power BI with Co pilot Studio and prepare models for AI agent consumption. Build workflow automation using Power Automate. Power BI Service Administration Manage datasets, workspaces, refresh schedules, usage monitoring, and performance optimisation. Stakeholder Engagement & Documentation Gather business requirements and translate them into scalable BI solutions. Collaborate with data engineers, SMEs, and product teams. Document data lineage, business logic, and model architecture. Essential Skills & Experience Strong expertise in Power BI Desktop, Power Query (M), DAX, and Power BI Service. Solid SQL skills (joins, CTEs, window functions) and experience with SQL Server. Strong understanding of dimensional modelling and data warehouse principles. Experience building and maintaining ETL pipelines. Excellent analytical, problem solving, and troubleshooting skills. Strong communication skills, able to translate complex data concepts for non technical audiences. Desirable Skills Experience with Atlassian tools (JIRA, Confluence). Familiarity with ServiceNow GRC and related data structures. Behaviours & Mindset Customer-focused, delivering intuitive and value-driven reporting. Detail oriented, ensuring strong governance and accuracy. Collaborative and responsive, working effectively across teams. Proactive and improvement-driven, seeking opportunities to simplify and automate. If you believe you have the experience required, please apply with your CV now for instant consideration! TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Power BI Developer Manchester 6 month contract Inside ir35 Purpose of the Role The role is responsible for designing high quality Power BI datasets, developing scalable data models, and delivering insightful dashboards that support critical business processes. The position also leads the establishment of a resilient BI data foundation, integration with ServiceNow, and uplift of AI ready reporting capabilities across the organisation. Key Objectives Establish a governed, trusted Data Pillar with certified datasets, semantic models, and defined data lineage. Develop innovative Power BI-to-ServiceNow integrations for surfacing dataset health, ownership, and automated workflows. Assess and improve resilience of key BI assets, including data quality, refresh reliability, performance, and access controls. Standardise tooling (templates, DAX libraries, CI/CD, documentation, testing) to support consistent and governed development. Enable Gen AI and Co pilot Studio adoption by producing AI ready datasets and identifying opportunities for automation, anomaly detection, and forecasting. Optimise BI workflows by leveraging AI for documentation, requirements capture, DAX optimisation, and natural language querying. Key Responsibilities Design and optimise Power BI data models, schemas, relationships, and calculated fields. Build high performance, scalable datasets in Power BI Service. Report & Dashboard Development Develop interactive dashboards and paginated reports with strong usability, accuracy, and visual clarity. DAX & Data Transformation Write efficient DAX measures for KPIs, time intelligence, and complex business logic. Deliver robust data transformations using Power Query (M) and SQL-based pipelines. Data Integration & Gen BI Integrate Power BI with Co pilot Studio and prepare models for AI agent consumption. Build workflow automation using Power Automate. Power BI Service Administration Manage datasets, workspaces, refresh schedules, usage monitoring, and performance optimisation. Stakeholder Engagement & Documentation Gather business requirements and translate them into scalable BI solutions. Collaborate with data engineers, SMEs, and product teams. Document data lineage, business logic, and model architecture. Essential Skills & Experience Strong expertise in Power BI Desktop, Power Query (M), DAX, and Power BI Service. Solid SQL skills (joins, CTEs, window functions) and experience with SQL Server. Strong understanding of dimensional modelling and data warehouse principles. Experience building and maintaining ETL pipelines. Excellent analytical, problem solving, and troubleshooting skills. Strong communication skills, able to translate complex data concepts for non technical audiences. Desirable Skills Experience with Atlassian tools (JIRA, Confluence). Familiarity with ServiceNow GRC and related data structures. Behaviours & Mindset Customer-focused, delivering intuitive and value-driven reporting. Detail oriented, ensuring strong governance and accuracy. Collaborative and responsive, working effectively across teams. Proactive and improvement-driven, seeking opportunities to simplify and automate. If you believe you have the experience required, please apply with your CV now for instant consideration! TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Senior ITSM Architect Must have an Active DV Clearance 4 Day Weeks available An opportunity has arisen for a Senior ITSM Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across a range of ITSM platforms. About the Role - Senior ITSM Architect As a Senior ITSM Architect , you will design, configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments. You will produce clear design documentation and ensure solutions align with service management processes and security requirements. You will collaborate with delivery teams to improve service efficiency, resilience, and automation. The role involves shaping scalable tooling architectures that support long term operational needs. Key Skills - Senior ITSM Architect Extensive experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine . Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes. Experience designing secure, large scale ITSM solutions across complex estates. Solid understanding of Windows Server, Active Directory, SQL Server, PKI , and certificate management. Scripting and development knowledge including SQL, PowerShell, JavaScript, REST APIs, C#, Power BI , and reporting tools. Use your expertise to shape enterprise service management capability as a Senior ITSM Architect . To apply, please send your CV by pressing the apply button.

Servicenow Platform Designer with SC or DV Clearance is required by our government client based in London/Midlands Working in an SC Security Cleared environment. Due to the urgency of the role, you will hold a current SC or DV (Developed Vetting) Clearance (or be eligible) To start ASAP Rate c £(Apply online only) pd (Umbrella) Role: You will provide strategic, technical, and design leadership for the ServiceNow platform, ensuring it is architected, configured, and governed in a scalable, secure, and sustainable way. The Platform Designer shapes the end to end platform design across CMDB, integrations, and core workflows, enabling major transformation activities and long term service evolution Skills: Deep expertise in ServiceNow platform design across ITSM, CMDB, Discovery, ITOM, and IntegrationHub. Strong capability in CMDB architecture, CI class modelling, relationship design, and data governance. Strong understanding of API/web service design (REST/SOAP), MID Server patterns, spokes, and automation workflows. Experience designing Scoped Applications, secure configuration models, and platform-level controls. Knowledge of ITIL v4, service design principles, and enterprise grade architecture patterns. Understanding of discovery, service mapping, data ingestion and integration patterns. Responsibilities Define, maintain, and evolve the ServiceNow platform design, guardrails, and configuration standards. Develop platform-wide design patterns covering CMDB, ITSM, ITOM, automation, and integration workflows. Act as the design authority for all ServiceNow changes, ensuring solutions remain aligned to wider enterprise architecture. Solution Design Assurance Lead complex solution and workflow designs, ensuring usability, maintainability, and adherence to best practice.Review and validate development outputs, ensuring alignment to design principles and long-term sustainability. Shape the platform s environment strategy, including version upgrades, performance optimisation, and health monitoring. Platform Strategy Roadmap Provide strategic input into licensing, roadmap planning, security posture, and the future evolution of the platform. Work closely with the Product Owner, Technical Lead, and BA community to design upcoming releases and platform enhancements. Data, Integrations Workflow OrchestrationDefine ServiceNow data design, CMDB modelling, and governance approaches. Design integration patterns, data flows, and orchestration using IntegrationHub, APIs, and the MID Server. - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

3rd line Cloud engineer Salary: OTE in the region of up to (phone number removed) plus other Veolia benefits Hours : 40 hours per week Location: Hybrid working 2-3 days in our Head office, Cannock, WS11 8JP (other locations will be considered) When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Competitive salary and 17.5% bonus Access to our company pension scheme Discounts on everything from groceries to well-known retailers Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Provide comprehensive support for all business units and manages AWS infrastructure services, including CloudFormation, EC2, Lambda, DynamoDB, and AWS Backup, ensuring maximum availability and value. Resolving customer issues via ServiceNow, continuously learning new technologies, automating business processes with AWS tools and AI, and recommending infrastructure improvements for stability and innovation. Providing insights on new technologies, creating operational documentation, managing infrastructure costs, supporting contact center services with AWS Connect, conducting DR testing, reducing incidents through root cause analysis, and performing platform maintenance (patching, upgrades). Participation in disaster recovery exercises and on-call arrangements is also required. What we're looking for: Essential: Candidates should have a basic understanding of AWS Cloud services (Cloudformation, EC2, Lambda, DynamoDB, AWS Backup, Amazon Connect) and networking (Direct Connect, VPNs, subnetting, routing, WAFs, VPCs). At least 18 months proven experience in supporting a Windows Server domain utilising operating systems 2016 and above, including the ongoing maintenance and support from both an operational and security perspective, while also having strong knowledge of services such as Active Directory, Group Policy and DNS. Required skills also include previous experience or use of scripting/automation (PowerShell/Python), cloud provisioning/configuration, with experience deploying infrastructure as code. The role will allow you to challenge conventional infrastructure ideas (PaaS, serverless), collaborating with design teams, good customer-facing and diagnostic skills, and the ability to work under pressure, and automate deployments (infrastructure as code). Desirable: Azure & Google Cloud experience; Linux administration; MCSA/E/D; SC Cleared To be willing to work towards or have achieved, the AWS Solutions Architect Associate certification or equivalent. Worked in a DevOps environment or have a basic understanding of these principles. Full driving license. Previous experience or use of Amazon Connect services. Also advantageous: Broad technology experience with pragmatic application; Azure cloud & Entra ID expertise; Ability to translate complex technical issues; Experience managing auto-scaling & financially-efficient systems; SQL and NoSQL database experience (SQL Server, MySQL, DynamoDB, MongoDB). What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Department: Information Technology Location: London (Hybrid - 2 days WFH, subject to business need) Contract: Permanent, Full-Time Hours: 9:00am - 5:30pm (additional hours as required; on-call to be confirmed) Overview of Role The Engineer - Platform Engineering is responsible for developing pipelines and automation scripts to deliver IT infrastructure across both public and private cloud environments, incorporating security best practices throughout. This role partners closely with infrastructure and application teams to identify automation opportunities, design reusable solutions, and support adoption across the wider IT function. The position also provides operational support for core cloud infrastructure technologies and acts as a third-line escalation point where required. Key Responsibilities Work with infrastructure and application teams to identify automation opportunities and prioritise initiatives. Provide effort and impact assessments to support automation roadmaps. Design and develop standardised CI/CD pipelines for infrastructure deployment. Act as a subject matter expert in infrastructure automation, mentoring colleagues and promoting best practice. Integrate tooling (e.g., ServiceNow) for automated provisioning and service workflows. Design, develop, and deploy modular cloud-based systems. Maintain and optimise cloud solutions in line with security policies and best practices. Identify and remediate infrastructure vulnerabilities and deployment issues. Develop and document cloud standards, guardrails, and best practices. Ensure CMDB accuracy using automation wherever possible. Operationalise proof-of-concept solutions into production-ready platforms. Collaborate with Infrastructure, Application, and Security Architects during solution design. Engage with vendors to test and benchmark new technologies. Ensure business continuity and disaster recovery standards are embedded in infrastructure design. Act as third-line escalation support for IT Operations. Maintain accurate documentation, time tracking, and change management compliance. Contribute to process improvement and foster strong working relationships across IT teams globally. Qualifications Bachelor's degree in a related field (or equivalent experience). Microsoft Azure certification preferred. Experience & Technical Skills Required: Minimum 5 years' relevant experience. Proven experience developing automation solutions from ideation to deployment. CI/CD tooling experience. Strong scripting and pipeline development capability. Terraform. Linux. Git version control. Automation across public cloud platforms. Strong understanding of Information Security best practices. Preferred: GitHub and GitHub Actions. Microsoft Azure. PowerShell. Kubernetes. Python. Ansible. Visual Studio Code. Windows Server and Active Directory. ServiceNow integrations. Packer (server imaging). VMware, Cisco UCS, Dell EMC (private cloud infrastructure). Cisco ACI, F5, Palo Alto (private cloud networking). Personal Attributes Strong written and verbal communication skills. Ability to work effectively in diverse, global teams. Resilient and able to work under pressure with shifting priorities. Self-starter with strong initiative. Detail-oriented with excellent organisational skills. Strong analytical and strategic problem-solving ability. Committed to continuous improvement and challenging the status quo. Comfortable handling sensitive information with discretion.

Solutions Architect - Job Description Certification and Clearance: Hold at least Azure Solutions Architect Expert or Specialty Certification Must be British National and possess security clearance for employment in the public sector or eligible for security clearance. Essential Job Functions: Assist in developing and executing cloud architecture strategies to support organizational goals. Support and guide the cloud architecture team in technical matters and project execution. Collaborate with stakeholders to ensure cloud solutions are in line with business objectives. Implement and enforce cloud security and compliance standards and address non-compliance issues. Evaluate and recommend new technologies and tools to enhance cloud infrastructure. Troubleshoot technical issues and coordinate with the team to resolve them. Contribute to the documentation and communication of best practices in cloud architecture. Provide regular updates on the status of ongoing cloud architecture projects. Contributes to the development of cloud architecture best practices. Basic Qualifications: Bachelor's degree in a relevant field (i.e., Computer Science, Information Technology) or equivalent combination of education and experience Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role years of experience in cloud architecture Competence in major cloud platforms (e.g., AWS, Azure, GCP) Strong problem-solving and project management skills Effective communication and team collaboration abilities Relevant cloud certifications or advanced training Demonstrated experience in managing cross-functional teams Proven success in implementing cloud solutions in an enterprise environment Successful management of complex cloud architecture projects Continuous learner that stays abreast with industry and technology Additional Experience: Practical experience in CI/CD on Azure, using tools like Jenkins. Proficiency in managing and maintaining secure Azure cloud environments. Experience with various Azure security services and authentication mechanisms. Knowledge of cloud-native solutions, including landing zone, containers, CI/CD pipelines, and programmable infrastructure. Understanding of containerization using AKS. Familiarity with release management techniques and network protocols. In-depth knowledge of Azure services and experience with Agile development methodologies. Experience with network concepts and hybrid network setups. Proficiency in tools such as Git/GitHub, Confluence, Jira, and ServiceNow.

Job Title: ServiceNow Architect Start Date: ASAP Max Day Rate: 550 per day IR35 Status: Inside IR35 As an Architect, you will work with multiple projects and teams to address challenges that require broad architectural thinking. Your leadership will be instrumental in mentoring team members, guiding other architects, and ensuring that our technical designs align with overarching strategic goals. Key Responsibilities - Lead the technical design of ServiceNow systems and services, justify and communicate design decisions, and assure the quality of services. - Develop and evolve governance frameworks to effectively manage delivery, utilising standards, guardrails, and principles. - Make informed decisions characterised by varying levels of risk and complexity, providing recommendations as needed. - Define and challenge strategies, patterns, standards, policies, and roadmaps, while offering proactive guidance across the organisation. - Design systems that are technically complex and carry significant business impact. - Review and integrate application requirements, including functional, security, integration, performance, quality, and operational specifications. - Provide insights into final decisions regarding hardware, network products, system software, and security measures. Qualifications - 5-10 years of experience in software development, with a strong background in Scala/Java 8 and ServiceNow - Proven experience with AWS (Amazon Cloud) and familiarity with DevOps tools. - Expert knowledge in transforming business problems into effective technical designs and managing stakeholder relationships. - Practitioner knowledge related to governance, assurance, strategic decision-making, and understanding the broader context within which projects operate.

ServiceNow Delivery Manager 400 to 580 a day inside IR35 6 Months Contract - London Based 2 days in the office A top tier consulting firm is looking for an experienced ServiceNow Delivery Manager to join a high profiled client on a contract basis. As a Delivery Lead, you will sit at the heart of the project, bridging the gap between technical excellence and client satisfaction. You will oversee a diverse group of Functional BAs, Architects, and Developers, fostering a culture of accountability and continuous improvement. Your key focuses will include: Overseeing daily operations, managing workstreams, and ensuring every deliverable meets our rigorous quality benchmarks. Proactively identifying potential bottlenecks or project risks, and presenting clear, actionable solutions to senior leadership. Acting as the primary liaison for internal and client stakeholders, managing expectations with transparency and professional insight. The successful candidate should have the following skills Deep experience in leading successful ServiceNow implementations and managing complex product backlogs. Previous experience within the Financial Services industry is highly desirable and will help you hit the ground running. 400 to 580 a day inside IR35 6 Months Contract London Based 2 days in the office If you are an experienced Service Now Delivery Manager looking for your next challenging role where you can truly make an impact then this is the perfect opportunity for you. If interested please apply directly to the AD or send CVs to (url removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Role Title: Infrastructure Storage Analyst Duration: contract to run until TBC Location: Coventry, Hybrid 2 days per week onsite Rate: up to 325.68 p/d Umbrella inside IR35 Role purpose / summary The Infrastructure Storage Analyst will join an already established Platform team within CBS, providing a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently escalating to Senior Engineers if required. Completes tasks to agreed levels of quality, within stated timescales with minimal supervision. Looks for improvement opportunities within the team and its processes/procedures. An effective team member who provides support and guidance to peers and other team members. Contributes to team efficiency through the creation of accurate technical documentation where required Responsible for independently troubleshooting and resolving production service incidents Undertake technical tasks such as patching, allocating storage, maintaining scripts and configuring backups Effectively prioritise tasks to ensure high priority activities are completed first Specific Skills: Demonstrable level of knowledge in their chosen technical discipline. Essential experience of working in a complex, pressurised production environment. Financial services experience would be desirable but not essential. VMware + enterprise skills like vRealize, SRM, operations manager CISCO UCS infrastructure (compute, networking and storage combined into a single unit) Good knowledge of storage technologies vSAN and VxRail Experience with Linux command line technologies, as IBM Storage operates on a Unix interface. Exposure to and application of cluster management within Spectrum Scale. Familiarity with Spectrum Scale protocols, including GPFS, NFS, and SMB in an active-active topology. Essential skills Exposure to and application of IBM Flash Systems - knowledge and experience of replication using global mirror, metro mirror and change volumes Exposure to and application of cluster management within Spectrum Scale, Oracle and ESXi environments Exposure to and application Spectrum Scale - protocols to include GPFS, NFS, and SMB in active-active topology Explore to or awareness of GKLM (SKLM) Awareness of how actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile delivery environment An understanding of VMware products including vSphere, vRealize & related technologies An understanding of Cisco UCS & HPE infrastructure An understanding of virtualisation architectures and some experience supporting All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Service Transition Manager Location: Hybrid 3 days on site Knutsford Duration: 27/11/2026 Rate - 638 Role Description: "As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Primary Responsibilities Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving co-ordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud,SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills, and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organized, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm"