Position
Why this Role Exists:
QBS Software is scaling rapidly across EMEA through organic growth and acquisition. As we continue to unify systems, standardise processes, and evolve into a technology-led organisation, we are looking for a commercially minded Business Analyst to play a central role in shaping how our business operates.
Reporting to the PMO Manager, you will lead business requirements definition and process design across the Group’s systems landscape. While a significant focus will sit across Microsoft Dynamics 365 Sales, Business Central and the wider Microsoft ecosystem, this role extends beyond core ERP/CRM platforms. You will also support Group IT initiatives across People & Culture, Commercial, Operations, Finance and Software Development functions.
This is not a passive documentation role. You will drive clarity, challenge complexity, and ensure solutions are aligned to QBS’s target operating model and growth strategy.
As the Business Analyst at our Alderley Edge Offices you'll be responsible for the following:
Lead Business Requirements & Process Design
Facilitate structured discovery workshops across multiple business functions.
Define and document clear, scalable requirements (BRDs, user stories, process maps, gap analyses).
Accountable for leading As-is and To-Be process analysis that translates into clear, prioritised business and system requirements that enables operational continuity, business readiness, controlled system roll outs across the group.
Translate commercial, operational, and people-related needs into system-enabled solutions.
Drive alignment toward Group-standard processes across regions.
Support Core Systems & Broader IT Landscape
Act as the business lead across Dynamics 365 Sales, Business Central and integrated platforms.
Support system enhancements and optimisation across the Microsoft Power Platform.
Partner with Group IT to define and deliver requirements for internal systems supporting:
People & Culture
Commercial & Sales
Operational fulfilment
Finance
Software Development environments
Ensure strong cross-system data integrity and process alignment.
Integration & Transformation Initiatives
Support M&A integrations by analysing acquired business processes and defining migration requirements.
Conduct system impact assessments and support data transition planning.
Work alongside Group IT and PMO to ensure business readiness for system rollouts.
Lead business-side UAT coordination and solution validation.
Continuous Improvement & Governance
Identify inefficiencies and drive automation or simplification opportunities.
Maintain traceable requirements documentation aligned to PMO governance standards.
Act as the bridge between business stakeholders and technical teams, ensuring mutual clarity and accountability.
Requirements
What You'll Bring:
At least 5-8 years proven experience as a Business Analyst within a systems-driven organisation.
Strong exposure to ERP and/or CRM platforms (Microsoft Dynamics 365 and/or Business Central desirable).
Experience supporting cross-functional system initiatives beyond Finance (HR, Commercial, Operations, IT).
Demonstrable experience leading workshops and influencing stakeholders without direct authority.
Strong understanding of end-to-end business processes (Order-to-Cash, Forecasting, Reporting, Data Governance).
Experience supporting system implementations, rollouts, or integrations.
Excellent analytical, documentation and stakeholder management skills.
Collaborate with the PMO to define and operate a robust Business Analyst framework, ensuring consistency, quality, and repeatability.
Comfortable operating in a fast-paced, acquisition-driven, multi-entity environment.
Confidence in constructively challenging inefficient and fragmented processes, with a clear focus on increasing productivity, operational efficiencies and reducing business and operational risk.
Travel to QBS locations on an as-needed basis to support role responsibilities.
Preferred Skills
Working knowledge of Microsoft Power Platform (Power Automate, Power BI, Power Apps).
Exposure to M&A integrations or system consolidation.
Understanding of API/integration concepts (REST, middleware platforms such as Boomi).
Experience working within a structured PMO environment.
Lean / continuous improvement mindset.
Exposure to software distribution or reseller business models.
Other information
Benefits:
£60,000 per annum
KPI quarterly bonus scheme
Excellent contributory pension scheme
Healthcare scheme
Cycle to Work Scheme
Life Cover
Online retail discounts
Full training and development programme
Mentoring opportunities
Opportunities for promotion and career progression
Our Commitment to Inclusion:
At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued.
We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
23/03/2026
Full time
Position
Why this Role Exists:
QBS Software is scaling rapidly across EMEA through organic growth and acquisition. As we continue to unify systems, standardise processes, and evolve into a technology-led organisation, we are looking for a commercially minded Business Analyst to play a central role in shaping how our business operates.
Reporting to the PMO Manager, you will lead business requirements definition and process design across the Group’s systems landscape. While a significant focus will sit across Microsoft Dynamics 365 Sales, Business Central and the wider Microsoft ecosystem, this role extends beyond core ERP/CRM platforms. You will also support Group IT initiatives across People & Culture, Commercial, Operations, Finance and Software Development functions.
This is not a passive documentation role. You will drive clarity, challenge complexity, and ensure solutions are aligned to QBS’s target operating model and growth strategy.
As the Business Analyst at our Alderley Edge Offices you'll be responsible for the following:
Lead Business Requirements & Process Design
Facilitate structured discovery workshops across multiple business functions.
Define and document clear, scalable requirements (BRDs, user stories, process maps, gap analyses).
Accountable for leading As-is and To-Be process analysis that translates into clear, prioritised business and system requirements that enables operational continuity, business readiness, controlled system roll outs across the group.
Translate commercial, operational, and people-related needs into system-enabled solutions.
Drive alignment toward Group-standard processes across regions.
Support Core Systems & Broader IT Landscape
Act as the business lead across Dynamics 365 Sales, Business Central and integrated platforms.
Support system enhancements and optimisation across the Microsoft Power Platform.
Partner with Group IT to define and deliver requirements for internal systems supporting:
People & Culture
Commercial & Sales
Operational fulfilment
Finance
Software Development environments
Ensure strong cross-system data integrity and process alignment.
Integration & Transformation Initiatives
Support M&A integrations by analysing acquired business processes and defining migration requirements.
Conduct system impact assessments and support data transition planning.
Work alongside Group IT and PMO to ensure business readiness for system rollouts.
Lead business-side UAT coordination and solution validation.
Continuous Improvement & Governance
Identify inefficiencies and drive automation or simplification opportunities.
Maintain traceable requirements documentation aligned to PMO governance standards.
Act as the bridge between business stakeholders and technical teams, ensuring mutual clarity and accountability.
Requirements
What You'll Bring:
At least 5-8 years proven experience as a Business Analyst within a systems-driven organisation.
Strong exposure to ERP and/or CRM platforms (Microsoft Dynamics 365 and/or Business Central desirable).
Experience supporting cross-functional system initiatives beyond Finance (HR, Commercial, Operations, IT).
Demonstrable experience leading workshops and influencing stakeholders without direct authority.
Strong understanding of end-to-end business processes (Order-to-Cash, Forecasting, Reporting, Data Governance).
Experience supporting system implementations, rollouts, or integrations.
Excellent analytical, documentation and stakeholder management skills.
Collaborate with the PMO to define and operate a robust Business Analyst framework, ensuring consistency, quality, and repeatability.
Comfortable operating in a fast-paced, acquisition-driven, multi-entity environment.
Confidence in constructively challenging inefficient and fragmented processes, with a clear focus on increasing productivity, operational efficiencies and reducing business and operational risk.
Travel to QBS locations on an as-needed basis to support role responsibilities.
Preferred Skills
Working knowledge of Microsoft Power Platform (Power Automate, Power BI, Power Apps).
Exposure to M&A integrations or system consolidation.
Understanding of API/integration concepts (REST, middleware platforms such as Boomi).
Experience working within a structured PMO environment.
Lean / continuous improvement mindset.
Exposure to software distribution or reseller business models.
Other information
Benefits:
£60,000 per annum
KPI quarterly bonus scheme
Excellent contributory pension scheme
Healthcare scheme
Cycle to Work Scheme
Life Cover
Online retail discounts
Full training and development programme
Mentoring opportunities
Opportunities for promotion and career progression
Our Commitment to Inclusion:
At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued.
We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
Position
As the Senior Nitro Product Manager at our offices in Ealing, you'll be responsible for the following:
Deliver on the Vendor’s set target (Revenue, Deal Registrations, Increase Partner/New Logo Count, NRR etc.)
Global lead for the vendor but responsible to deliver on set territory, UK&I
Plan growth strategies and support marketing events
Create GTM strategy regionally and support local Product Managers to execute
Invoice a minimum of £30k in MDF for the vendor quarterly
Maintain NR % Growth according to company budget every year, i.e. 15%+
Increase the company’s success and develop a sustainable strategy within your category
Proactively manage the vendor relationship
Identify suspects, prospects and drive deal registrations
Organise enablement sessions with resellers and support local product managers to do so
Engage regularly with top customers for your vendor
Act as the bridge between pre/post sales team and customer success team by building their knowledge to ensure effective sales
Assist and support the SDRs to acquire new customers for your vendor generating new business and identifying new opportunities
Consistently deliver category growth (Rev. / GM) in line with company budgets closely collaborating with Group marketing
Strategic planning, development, and management of the respective category with a clear 3-year roadmap
Maintain market awareness and understanding of vendor, product range and any direct competitors (distributors)
Familiarise yourself with vendor products by attending the training sessions / workshops to be the QBS knowledge holder
Arrange sales and technical training (promote USP)
Own the pipeline of opportunities from creation to close and meet/exceed monthly sales targets
Build, support and manage existing channel relationships and enable/add new resellers to grow regional footprint as well as building multi-level relationships with our channel partners
Identify, qualify and on-board new strategic partners and effectively manage the deal registration process
Oversee and ensure the renewals pipeline is managed efficiently and in line with the vendor requirement
Manage effectively weekly, monthly, and quarterly forecast accuracy, pipeline development and customer satisfaction
Ensure that the database for the vendor (prospects & customers) is maintained with the highest quality (CRM / ERP)
Collaborate closely with QBS and vendor marketing teams in delivering agreed marketing activities (website, webinars, PRs, tailored campaigns, incentives etc.)
Ensure all vendor pricing structures are set at a competitive level whilst maximizing profit
Work closely with operations team to obtain SLAs (pricing, quotations etc.). Ensure purchase and delivery processes are smooth and work effectively, including monitoring ETAs from vendors
Build and develop a solid reoccurring channel of business for both the vendor and QBS
Define, monitor and control of the category relevant KPIs to achieve the OKRs
Keep up to date with knowledge of the company’s product portfolio
To work within a team and ensure a pleasant working environment
To continually keep abreast of new procedures and implement when necessary
Any other tasks that may occur from day to day within the department
Requirements
What You'll Bring:
2-3 years’ experience in product management or similar roles
Knowledge of the market and industry
Proven track record exceeding sales targets gained in a similar environment
Experience and proven ability on analysis, positioning, promoting vendor products to market
Proven ability in creating and developing an effective and efficient relationship with vendors and/or customers
Strong written and verbal communication skills to communicate with senior management as well as with employees and colleagues
Great people/collaborative skills paired with a high level of assertiveness
Proficient with Microsoft office
Other information
Benefits:
£54,633 per annum
Discretionary bonus scheme
Excellent contributory pension scheme
Private medical insurance
Healthcare scheme
Cycle to Work scheme
Life cover
Online retails discounts
Full training and development programme
Mentoring opportunities
Opportunities for promotion and career progression
23/03/2026
Full time
Position
As the Senior Nitro Product Manager at our offices in Ealing, you'll be responsible for the following:
Deliver on the Vendor’s set target (Revenue, Deal Registrations, Increase Partner/New Logo Count, NRR etc.)
Global lead for the vendor but responsible to deliver on set territory, UK&I
Plan growth strategies and support marketing events
Create GTM strategy regionally and support local Product Managers to execute
Invoice a minimum of £30k in MDF for the vendor quarterly
Maintain NR % Growth according to company budget every year, i.e. 15%+
Increase the company’s success and develop a sustainable strategy within your category
Proactively manage the vendor relationship
Identify suspects, prospects and drive deal registrations
Organise enablement sessions with resellers and support local product managers to do so
Engage regularly with top customers for your vendor
Act as the bridge between pre/post sales team and customer success team by building their knowledge to ensure effective sales
Assist and support the SDRs to acquire new customers for your vendor generating new business and identifying new opportunities
Consistently deliver category growth (Rev. / GM) in line with company budgets closely collaborating with Group marketing
Strategic planning, development, and management of the respective category with a clear 3-year roadmap
Maintain market awareness and understanding of vendor, product range and any direct competitors (distributors)
Familiarise yourself with vendor products by attending the training sessions / workshops to be the QBS knowledge holder
Arrange sales and technical training (promote USP)
Own the pipeline of opportunities from creation to close and meet/exceed monthly sales targets
Build, support and manage existing channel relationships and enable/add new resellers to grow regional footprint as well as building multi-level relationships with our channel partners
Identify, qualify and on-board new strategic partners and effectively manage the deal registration process
Oversee and ensure the renewals pipeline is managed efficiently and in line with the vendor requirement
Manage effectively weekly, monthly, and quarterly forecast accuracy, pipeline development and customer satisfaction
Ensure that the database for the vendor (prospects & customers) is maintained with the highest quality (CRM / ERP)
Collaborate closely with QBS and vendor marketing teams in delivering agreed marketing activities (website, webinars, PRs, tailored campaigns, incentives etc.)
Ensure all vendor pricing structures are set at a competitive level whilst maximizing profit
Work closely with operations team to obtain SLAs (pricing, quotations etc.). Ensure purchase and delivery processes are smooth and work effectively, including monitoring ETAs from vendors
Build and develop a solid reoccurring channel of business for both the vendor and QBS
Define, monitor and control of the category relevant KPIs to achieve the OKRs
Keep up to date with knowledge of the company’s product portfolio
To work within a team and ensure a pleasant working environment
To continually keep abreast of new procedures and implement when necessary
Any other tasks that may occur from day to day within the department
Requirements
What You'll Bring:
2-3 years’ experience in product management or similar roles
Knowledge of the market and industry
Proven track record exceeding sales targets gained in a similar environment
Experience and proven ability on analysis, positioning, promoting vendor products to market
Proven ability in creating and developing an effective and efficient relationship with vendors and/or customers
Strong written and verbal communication skills to communicate with senior management as well as with employees and colleagues
Great people/collaborative skills paired with a high level of assertiveness
Proficient with Microsoft office
Other information
Benefits:
£54,633 per annum
Discretionary bonus scheme
Excellent contributory pension scheme
Private medical insurance
Healthcare scheme
Cycle to Work scheme
Life cover
Online retails discounts
Full training and development programme
Mentoring opportunities
Opportunities for promotion and career progression
Position As the Senior Nitro Product Manager at our offices in Ealing, you'll be responsible for the following: Deliver on the Vendor s set target (Revenue, Deal Registrations, Increase Partner/New Logo Count, NRR etc.) Global lead for the vendor but responsible to deliver on set territory, UK&I Plan growth strategies and support marketing events Create GTM strategy regionally and support local Product Managers to execute Invoice a minimum of £30k in MDF for the vendor quarterly Maintain NR % Growth according to company budget every year, i.e. 15%+ Increase the company s success and develop a sustainable strategy within your category Proactively manage the vendor relationship Identify suspects, prospects and drive deal registrations Organise enablement sessions with resellers and support local product managers to do so Engage regularly with top customers for your vendor Act as the bridge between pre/post sales team and customer success team by building their knowledge to ensure effective sales Assist and support the SDRs to acquire new customers for your vendor generating new business and identifying new opportunities Consistently deliver category growth (Rev. / GM) in line with company budgets closely collaborating with Group marketing Strategic planning, development, and management of the respective category with a clear 3-year roadmap Maintain market awareness and understanding of vendor, product range and any direct competitors (distributors) Familiarise yourself with vendor products by attending the training sessions / workshops to be the QBS knowledge holder Arrange sales and technical training (promote USP) Own the pipeline of opportunities from creation to close and meet/exceed monthly sales targets Build, support and manage existing channel relationships and enable/add new resellers to grow regional footprint as well as building multi-level relationships with our channel partners Identify, qualify and on-board new strategic partners and effectively manage the deal registration process Oversee and ensure the renewals pipeline is managed efficiently and in line with the vendor requirement Manage effectively weekly, monthly, and quarterly forecast accuracy, pipeline development and customer satisfaction Ensure that the database for the vendor (prospects & customers) is maintained with the highest quality (CRM / ERP) Collaborate closely with QBS and vendor marketing teams in delivering agreed marketing activities (website, webinars, PRs, tailored campaigns, incentives etc.) Ensure all vendor pricing structures are set at a competitive level whilst maximizing profit Work closely with operations team to obtain SLAs (pricing, quotations etc.). Ensure purchase and delivery processes are smooth and work effectively, including monitoring ETAs from vendors Build and develop a solid reoccurring channel of business for both the vendor and QBS Define, monitor and control of the category relevant KPIs to achieve the OKRs Keep up to date with knowledge of the company s product portfolio To work within a team and ensure a pleasant working environment To continually keep abreast of new procedures and implement when necessary Any other tasks that may occur from day to day within the department Requirements What You'll Bring: 2-3 years experience in product management or similar roles Knowledge of the market and industry Proven track record exceeding sales targets gained in a similar environment Experience and proven ability on analysis, positioning, promoting vendor products to market Proven ability in creating and developing an effective and efficient relationship with vendors and/or customers Strong written and verbal communication skills to communicate with senior management as well as with employees and colleagues Great people/collaborative skills paired with a high level of assertiveness Proficient with Microsoft office Other information Benefits: £54,633 per annum Discretionary bonus scheme Excellent contributory pension scheme Private medical insurance Healthcare scheme Cycle to Work scheme Life cover Online retails discounts Full training and development programme Mentoring opportunities Opportunities for promotion and career progression Company Description Established in 1987, QBS Software provides a platform for software companies and channel resellers to increase efficiency and achieve growth. We are a technology company with a focus on software covering the enterprise, cloud and consumer markets. QBS has been named in both the annual Sunday Times HSBC International Track 200 showing significant annual compound growth, and the London Stock Exchange 1000 companies to inspire Britain. The group is headquartered in London with 7 regional offices across Europe, has recently become B Corp accredited for meeting high standards of social and environmental performance, and is also independently certified by Planet Mark as net carbon neutral. Where great people work together we are looking for ambitious co-workers to take our business to the next level, and as an equal opportunities employer, we are committed to creating an inclusive and equitable environment for all our employees. We believe we are stronger when we reflect the diversity in the world around us, making us more dynamic, more innovative and more competitive.
02/04/2026
Full time
Position As the Senior Nitro Product Manager at our offices in Ealing, you'll be responsible for the following: Deliver on the Vendor s set target (Revenue, Deal Registrations, Increase Partner/New Logo Count, NRR etc.) Global lead for the vendor but responsible to deliver on set territory, UK&I Plan growth strategies and support marketing events Create GTM strategy regionally and support local Product Managers to execute Invoice a minimum of £30k in MDF for the vendor quarterly Maintain NR % Growth according to company budget every year, i.e. 15%+ Increase the company s success and develop a sustainable strategy within your category Proactively manage the vendor relationship Identify suspects, prospects and drive deal registrations Organise enablement sessions with resellers and support local product managers to do so Engage regularly with top customers for your vendor Act as the bridge between pre/post sales team and customer success team by building their knowledge to ensure effective sales Assist and support the SDRs to acquire new customers for your vendor generating new business and identifying new opportunities Consistently deliver category growth (Rev. / GM) in line with company budgets closely collaborating with Group marketing Strategic planning, development, and management of the respective category with a clear 3-year roadmap Maintain market awareness and understanding of vendor, product range and any direct competitors (distributors) Familiarise yourself with vendor products by attending the training sessions / workshops to be the QBS knowledge holder Arrange sales and technical training (promote USP) Own the pipeline of opportunities from creation to close and meet/exceed monthly sales targets Build, support and manage existing channel relationships and enable/add new resellers to grow regional footprint as well as building multi-level relationships with our channel partners Identify, qualify and on-board new strategic partners and effectively manage the deal registration process Oversee and ensure the renewals pipeline is managed efficiently and in line with the vendor requirement Manage effectively weekly, monthly, and quarterly forecast accuracy, pipeline development and customer satisfaction Ensure that the database for the vendor (prospects & customers) is maintained with the highest quality (CRM / ERP) Collaborate closely with QBS and vendor marketing teams in delivering agreed marketing activities (website, webinars, PRs, tailored campaigns, incentives etc.) Ensure all vendor pricing structures are set at a competitive level whilst maximizing profit Work closely with operations team to obtain SLAs (pricing, quotations etc.). Ensure purchase and delivery processes are smooth and work effectively, including monitoring ETAs from vendors Build and develop a solid reoccurring channel of business for both the vendor and QBS Define, monitor and control of the category relevant KPIs to achieve the OKRs Keep up to date with knowledge of the company s product portfolio To work within a team and ensure a pleasant working environment To continually keep abreast of new procedures and implement when necessary Any other tasks that may occur from day to day within the department Requirements What You'll Bring: 2-3 years experience in product management or similar roles Knowledge of the market and industry Proven track record exceeding sales targets gained in a similar environment Experience and proven ability on analysis, positioning, promoting vendor products to market Proven ability in creating and developing an effective and efficient relationship with vendors and/or customers Strong written and verbal communication skills to communicate with senior management as well as with employees and colleagues Great people/collaborative skills paired with a high level of assertiveness Proficient with Microsoft office Other information Benefits: £54,633 per annum Discretionary bonus scheme Excellent contributory pension scheme Private medical insurance Healthcare scheme Cycle to Work scheme Life cover Online retails discounts Full training and development programme Mentoring opportunities Opportunities for promotion and career progression Company Description Established in 1987, QBS Software provides a platform for software companies and channel resellers to increase efficiency and achieve growth. We are a technology company with a focus on software covering the enterprise, cloud and consumer markets. QBS has been named in both the annual Sunday Times HSBC International Track 200 showing significant annual compound growth, and the London Stock Exchange 1000 companies to inspire Britain. The group is headquartered in London with 7 regional offices across Europe, has recently become B Corp accredited for meeting high standards of social and environmental performance, and is also independently certified by Planet Mark as net carbon neutral. Where great people work together we are looking for ambitious co-workers to take our business to the next level, and as an equal opportunities employer, we are committed to creating an inclusive and equitable environment for all our employees. We believe we are stronger when we reflect the diversity in the world around us, making us more dynamic, more innovative and more competitive.
Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP), supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients and acting as a trusted point of contact What We re looking for Previous MSP experience you ll understand the pace, priorities, and client demands of the MSP world Strong people leadership skills with a values-driven approach Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.) Someone who thrives on building teams, improving processes, and delivering excellent client service Why Join My Client? Be part of a growing MSP with a reputation built on long-term client partnerships A leadership role with real influence and visibility Supportive, close-knit culture where face-to-face collaboration matters Competitive salary (£50k+ depending on experience) Pool car available for client visits If you re ready to lead, inspire, and take service delivery to the next level, we d love to hear from you. Integral Recruitment is acting as an employment agency in regard to this advertisement.
02/04/2026
Full time
Service Delivery Manager MSP Brighton, BN1 (primarily on-site, 1 day hybrid) £50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP), supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you ll be doing Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients and acting as a trusted point of contact What We re looking for Previous MSP experience you ll understand the pace, priorities, and client demands of the MSP world Strong people leadership skills with a values-driven approach Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.) Someone who thrives on building teams, improving processes, and delivering excellent client service Why Join My Client? Be part of a growing MSP with a reputation built on long-term client partnerships A leadership role with real influence and visibility Supportive, close-knit culture where face-to-face collaboration matters Competitive salary (£50k+ depending on experience) Pool car available for client visits If you re ready to lead, inspire, and take service delivery to the next level, we d love to hear from you. Integral Recruitment is acting as an employment agency in regard to this advertisement.
IT Project Manager - Information Security SOC SOC Transformation Project Hybrid - 2 days per week in the office - 3 days working from home 6 Months Contract 590/day Inside IR35 LONDON In this role you will support the procurement process for an outsourced Security Operations Centre (SOC). You'll manage the project to deliver all workstreams in line with key project milestones and agreed timescales. Desired experience will include prior experience of technology projects ideally within a regulated environment. Your Essential Skills and Experience: Experience of Technology projects (e.g. SOC transition, systems development, infrastructure, service transition) A working knowledge of governance, standards, and controls within project management. Strong financial acumen with understanding of budgetary control and ability to provide detailed project financial management and reporting. Previous experience working within a regulated environment and governance SOC background in a transformation or improvement project capacity Excellent communication skills Qualifications: APMP Practitioner, Prince2, Prince Agile or equivalent qualification Location: London Hybrid: 2 days in the office / 3 days working from home Pay Rate : 590/day Inside IR35 (You will work via an Umbrella company) Contract: 6 Months Is this you? We'd love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
02/04/2026
Contractor
IT Project Manager - Information Security SOC SOC Transformation Project Hybrid - 2 days per week in the office - 3 days working from home 6 Months Contract 590/day Inside IR35 LONDON In this role you will support the procurement process for an outsourced Security Operations Centre (SOC). You'll manage the project to deliver all workstreams in line with key project milestones and agreed timescales. Desired experience will include prior experience of technology projects ideally within a regulated environment. Your Essential Skills and Experience: Experience of Technology projects (e.g. SOC transition, systems development, infrastructure, service transition) A working knowledge of governance, standards, and controls within project management. Strong financial acumen with understanding of budgetary control and ability to provide detailed project financial management and reporting. Previous experience working within a regulated environment and governance SOC background in a transformation or improvement project capacity Excellent communication skills Qualifications: APMP Practitioner, Prince2, Prince Agile or equivalent qualification Location: London Hybrid: 2 days in the office / 3 days working from home Pay Rate : 590/day Inside IR35 (You will work via an Umbrella company) Contract: 6 Months Is this you? We'd love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Director of Professional Services Salary: 90,000 - 100,000 Per Annum Location: London (Hybrid) I am working with one of my longstanding clients who have a fantastic reputation as a global digital transformation partner, customer experience specialist and provider of complex unified communications and network service solutions. This is a fantastic opportunity to join the business as the Director of Professional Services and take full ownership all professional services engagements and making sure they are delivered efficiently, profitably and to the highest of standards. Working closely with Sales, Service Delivery, Engineering, Finance and Customer Success, you will ensure projects transition smoothly into managed services and long term support. You will have full responsibility for delivery performance, utilisation, customer satisfaction as well as the financial performance of Professional Services, including revenue recognition and forecasting against targets. Main Duties and Key Responsibilities Professional Services Leadership Own the Professional Services function responsible for delivering implementation, migration and transformation projects. Take full responsibility for delivery quality, timelines and commercial performance across all projects. Work with Sales and Pre-Sales on solution design, project scoping and effort estimation so projects are set up properly from the start. Ensure projects transition successfully into managed services and long term support. Act as the senior escalation point for Professional Services. Produce monthly board reports covering delivery performance, financial performance and resource planning. PMO and Project Governance Establish and lead the Project Management Office, bringing structure, governance and consistency to project delivery. Define and maintain project standards, governance, and reporting across all customer and internal projects. Provide oversight to project managers, ensuring risks, timelines and budgets are properly managed and visible. Ensure projects support wider business objectives and customer outcomes. Forecasting, Resource Planning, and Capacity Own forecasting across Professional Services including revenue, delivery demand and resource requirements. Work with Sales, Finance and Service Delivery to plan for project demand and delivery capacity. Manage utilisation and workload across engineering and project teams. Identify capacity gaps and put plans in place to address them through hiring, training or contractors. Maintain clear visibility of demand versus delivery capacity to keep workloads balanced and delivery on track. Financial and Commercial Management Own the financial performance of Professional Services. Ensure projects are scoped, priced and delivered in a commercially sound way. Monitor project profitability, margins and cost control. Support the development of Professional Services pricing and commercial models. Customer and Stakeholder Management Act as a senior escalation point for key customers and strategic projects. Build strong relationships with customers during major delivery programmes. Provide clear executive-level updates on project progress, risks, and outcomes. Work closely with internal teams including Sales, Engineering, Service Delivery, Finance and Operations. Delivery Improvement and Performance Improve delivery processes so projects are more predictable, efficient and profitable. Introduce tools and reporting that improve visibility across projects, resources and financial performance. Track and report on key delivery metrics including timelines, profitability and customer satisfaction. Run post-project reviews and ensure lessons learned are implemented. Team Leadership Lead and develop the Heads of Project Management and Professional Services Team Leads. Set clear objectives and performance measures across the team. Build a culture of ownership, accountability and high standards. Support development and progression across the Professional Services organisation. Skills and Experience Required Minimum of 5+ years of management experience Significant experience in IT services, managed services, or technology consulting environments Proven experience managing project delivery teams and project managers Strong understanding of project management frameworks and PMO governance Experience delivering complex technology or digital transformation projects Expertise in capacity planning, delivery forecasting and resource management Strong financial and commercial acumen related to project delivery Excellent leadership, communication, and stakeholder management skills Preferred Project management certification (PMP, PRINCE2, Agile, or equivalent) Experience managing project portfolios in managed services environments Familiarity with IT Service Management frameworks such as ITIL Exposure to DevOps operating models within professional services or managed services environments, including infrastructure automation, continuous delivery practices, and integrated engineering and operations workflows. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
02/04/2026
Full time
Director of Professional Services Salary: 90,000 - 100,000 Per Annum Location: London (Hybrid) I am working with one of my longstanding clients who have a fantastic reputation as a global digital transformation partner, customer experience specialist and provider of complex unified communications and network service solutions. This is a fantastic opportunity to join the business as the Director of Professional Services and take full ownership all professional services engagements and making sure they are delivered efficiently, profitably and to the highest of standards. Working closely with Sales, Service Delivery, Engineering, Finance and Customer Success, you will ensure projects transition smoothly into managed services and long term support. You will have full responsibility for delivery performance, utilisation, customer satisfaction as well as the financial performance of Professional Services, including revenue recognition and forecasting against targets. Main Duties and Key Responsibilities Professional Services Leadership Own the Professional Services function responsible for delivering implementation, migration and transformation projects. Take full responsibility for delivery quality, timelines and commercial performance across all projects. Work with Sales and Pre-Sales on solution design, project scoping and effort estimation so projects are set up properly from the start. Ensure projects transition successfully into managed services and long term support. Act as the senior escalation point for Professional Services. Produce monthly board reports covering delivery performance, financial performance and resource planning. PMO and Project Governance Establish and lead the Project Management Office, bringing structure, governance and consistency to project delivery. Define and maintain project standards, governance, and reporting across all customer and internal projects. Provide oversight to project managers, ensuring risks, timelines and budgets are properly managed and visible. Ensure projects support wider business objectives and customer outcomes. Forecasting, Resource Planning, and Capacity Own forecasting across Professional Services including revenue, delivery demand and resource requirements. Work with Sales, Finance and Service Delivery to plan for project demand and delivery capacity. Manage utilisation and workload across engineering and project teams. Identify capacity gaps and put plans in place to address them through hiring, training or contractors. Maintain clear visibility of demand versus delivery capacity to keep workloads balanced and delivery on track. Financial and Commercial Management Own the financial performance of Professional Services. Ensure projects are scoped, priced and delivered in a commercially sound way. Monitor project profitability, margins and cost control. Support the development of Professional Services pricing and commercial models. Customer and Stakeholder Management Act as a senior escalation point for key customers and strategic projects. Build strong relationships with customers during major delivery programmes. Provide clear executive-level updates on project progress, risks, and outcomes. Work closely with internal teams including Sales, Engineering, Service Delivery, Finance and Operations. Delivery Improvement and Performance Improve delivery processes so projects are more predictable, efficient and profitable. Introduce tools and reporting that improve visibility across projects, resources and financial performance. Track and report on key delivery metrics including timelines, profitability and customer satisfaction. Run post-project reviews and ensure lessons learned are implemented. Team Leadership Lead and develop the Heads of Project Management and Professional Services Team Leads. Set clear objectives and performance measures across the team. Build a culture of ownership, accountability and high standards. Support development and progression across the Professional Services organisation. Skills and Experience Required Minimum of 5+ years of management experience Significant experience in IT services, managed services, or technology consulting environments Proven experience managing project delivery teams and project managers Strong understanding of project management frameworks and PMO governance Experience delivering complex technology or digital transformation projects Expertise in capacity planning, delivery forecasting and resource management Strong financial and commercial acumen related to project delivery Excellent leadership, communication, and stakeholder management skills Preferred Project management certification (PMP, PRINCE2, Agile, or equivalent) Experience managing project portfolios in managed services environments Familiarity with IT Service Management frameworks such as ITIL Exposure to DevOps operating models within professional services or managed services environments, including infrastructure automation, continuous delivery practices, and integrated engineering and operations workflows. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Operations Manager My customer is seeking a tenured Operations Manager / Business Manager to join them on a contract basis for 12 Months. You will be required to be on site 3 days per week in Sheffield. As the succseful Operations Manager you will be managing effective operations and delivering operational excellence so that IT stakeholders can focus solely on delivering software and IT projects. 5 key areas of expertise needed will be management experience within finance, workforce, vendor, portfolio, accountability & governance . Standard process operations will be your expertise and you will be joining a team of over 200 Operation Managers across the global business. You will be managing a small team of 2-4 people split across India & Sheffield & knowing how to mobilise this team & use them to deliver E2E with your direction and input is essential for the Operations Manager position. Operations Manager
02/04/2026
Contractor
Operations Manager My customer is seeking a tenured Operations Manager / Business Manager to join them on a contract basis for 12 Months. You will be required to be on site 3 days per week in Sheffield. As the succseful Operations Manager you will be managing effective operations and delivering operational excellence so that IT stakeholders can focus solely on delivering software and IT projects. 5 key areas of expertise needed will be management experience within finance, workforce, vendor, portfolio, accountability & governance . Standard process operations will be your expertise and you will be joining a team of over 200 Operation Managers across the global business. You will be managing a small team of 2-4 people split across India & Sheffield & knowing how to mobilise this team & use them to deliver E2E with your direction and input is essential for the Operations Manager position. Operations Manager
I'm currently working with a modern and dynamic law firm in the North West that is looking to recruit a Conveyancing Business Development Manager. This is a great opportunity for someone with residential conveyancing knowledge who enjoys building relationships and generating new business within a growing firm. The role reports into the Head of Operations and offers a basic salary of £30,000 with commission on top, giving a realistic on target earnings of around £50,000, with uncapped commission available so there is strong earning potential if you perform well. The firm has several offices across the North West and has built a strong reputation for providing high quality legal services while maintaining a professional but friendly working environment. In this role you will play an important part in helping the Residential Conveyancing department secure and maintain a consistent flow of quality work. You will be responsible for building and maintaining relationships with local estate agents, financial advisers, mortgage brokers, direct clients and other referral partners. There is strong administrative support in place, with separate teams handling quotes and file opening, allowing you to focus on developing business and strengthening relationships. You will be overseeing business development activity within the residential conveyancing department and ensuring this aligns with the firm's overall business plan and strategy. The role will involve developing and implementing strategies to increase new instructions and build long term relationships with key referrers such as estate agents, mortgage brokers and financial advisers. You will also support business development across a full range of conveyancing matters including sales, purchases, remortgages, transfers of equity and new build transactions. The firm is looking for someone who has experience working with estate agents and mortgage brokers and who understands the residential conveyancing process. You should be comfortable working with a case management system and motivated to work towards targets set by senior management with a focus on increasing conveyancing instructions. The role will involve proactively generating new business, encouraging repeat work and referrals, maintaining regular contact with referrers and providing updates so they remain engaged with the firm. You will also be monitoring new instructions, reaching out to referrers if there is a drop in activity, adding new referrers onto the case management system, generating quotes through the relevant system and ensuring compliance paperwork is completed in line with regulatory requirements. Keeping track of potential new referrers and updating senior management will also form part of the role. The ideal candidate will have strong experience within residential conveyancing and a proven track record in business development and relationship management. You should have excellent communication and negotiation skills, be able to work to targets and deadlines, use your initiative and work effectively as part of a team while staying organised and managing priorities. If this sounds like something you would be interested in, I'd love to hear from you. Please send your CV to (url removed) or call me on (phone number removed) for a confidential chat.
01/04/2026
Full time
I'm currently working with a modern and dynamic law firm in the North West that is looking to recruit a Conveyancing Business Development Manager. This is a great opportunity for someone with residential conveyancing knowledge who enjoys building relationships and generating new business within a growing firm. The role reports into the Head of Operations and offers a basic salary of £30,000 with commission on top, giving a realistic on target earnings of around £50,000, with uncapped commission available so there is strong earning potential if you perform well. The firm has several offices across the North West and has built a strong reputation for providing high quality legal services while maintaining a professional but friendly working environment. In this role you will play an important part in helping the Residential Conveyancing department secure and maintain a consistent flow of quality work. You will be responsible for building and maintaining relationships with local estate agents, financial advisers, mortgage brokers, direct clients and other referral partners. There is strong administrative support in place, with separate teams handling quotes and file opening, allowing you to focus on developing business and strengthening relationships. You will be overseeing business development activity within the residential conveyancing department and ensuring this aligns with the firm's overall business plan and strategy. The role will involve developing and implementing strategies to increase new instructions and build long term relationships with key referrers such as estate agents, mortgage brokers and financial advisers. You will also support business development across a full range of conveyancing matters including sales, purchases, remortgages, transfers of equity and new build transactions. The firm is looking for someone who has experience working with estate agents and mortgage brokers and who understands the residential conveyancing process. You should be comfortable working with a case management system and motivated to work towards targets set by senior management with a focus on increasing conveyancing instructions. The role will involve proactively generating new business, encouraging repeat work and referrals, maintaining regular contact with referrers and providing updates so they remain engaged with the firm. You will also be monitoring new instructions, reaching out to referrers if there is a drop in activity, adding new referrers onto the case management system, generating quotes through the relevant system and ensuring compliance paperwork is completed in line with regulatory requirements. Keeping track of potential new referrers and updating senior management will also form part of the role. The ideal candidate will have strong experience within residential conveyancing and a proven track record in business development and relationship management. You should have excellent communication and negotiation skills, be able to work to targets and deadlines, use your initiative and work effectively as part of a team while staying organised and managing priorities. If this sounds like something you would be interested in, I'd love to hear from you. Please send your CV to (url removed) or call me on (phone number removed) for a confidential chat.
Pro Staff Recruitment Ltd
Shenley Brook End, Buckinghamshire
Business Development Executive Milton Keynes £25,000 £32,000 basic + quarterly bonus (OTE £35,000 £42,000) Monday Friday, 09 30 We are recruiting on behalf of our client for an ambitious Business Development Executive to join a growing commercial team in Milton Keynes. This is an excellent opportunity for someone looking to develop a career in business development, sales, or account management, with clear progression and full training provided. The Role You will support business growth by developing customer and partner relationships, identifying new opportunities, and contributing to revenue growth. This is a developmental role with increasing responsibility over time. Key Responsibilities Business Development Identify and research new business opportunities Confident outbound calling Assist with proposals, presentations, and business cases Monitor market trends and competitor activity Maintain and update the CRM and sales pipeline Account Management Support and develop customer and partner relationships Respond to enquiries and provide professional support Identify opportunities for account growth Gather and share customer feedback Internal Support Work with internal sales, marketing, technical, and operations teams Maintain accurate CRM records and reporting Requirements Some experience in sales, business development, account management, or customer-facing roles. Strong communication and organisational skills Commercial awareness and interest in technology Self-motivated and eager to learn Competent with Microsoft Office or Google Workspace; CRM experience beneficial Full UK Driving Licence Salary and Benefits £25,000 £32,000 basic salary depending on experience Quarterly bonus scheme (OTE £35,000 £42,000) 20 days holiday plus bank holidays, increasing with service Pension scheme Full training and career development Supportive team environment Career Development You will work closely with senior leadership and gain experience in strategic business development, account management, commercial negotiations, and partner engagement, with progression opportunities into a Business Development Manager role. Apply now to be considered for this opportunity.
01/04/2026
Full time
Business Development Executive Milton Keynes £25,000 £32,000 basic + quarterly bonus (OTE £35,000 £42,000) Monday Friday, 09 30 We are recruiting on behalf of our client for an ambitious Business Development Executive to join a growing commercial team in Milton Keynes. This is an excellent opportunity for someone looking to develop a career in business development, sales, or account management, with clear progression and full training provided. The Role You will support business growth by developing customer and partner relationships, identifying new opportunities, and contributing to revenue growth. This is a developmental role with increasing responsibility over time. Key Responsibilities Business Development Identify and research new business opportunities Confident outbound calling Assist with proposals, presentations, and business cases Monitor market trends and competitor activity Maintain and update the CRM and sales pipeline Account Management Support and develop customer and partner relationships Respond to enquiries and provide professional support Identify opportunities for account growth Gather and share customer feedback Internal Support Work with internal sales, marketing, technical, and operations teams Maintain accurate CRM records and reporting Requirements Some experience in sales, business development, account management, or customer-facing roles. Strong communication and organisational skills Commercial awareness and interest in technology Self-motivated and eager to learn Competent with Microsoft Office or Google Workspace; CRM experience beneficial Full UK Driving Licence Salary and Benefits £25,000 £32,000 basic salary depending on experience Quarterly bonus scheme (OTE £35,000 £42,000) 20 days holiday plus bank holidays, increasing with service Pension scheme Full training and career development Supportive team environment Career Development You will work closely with senior leadership and gain experience in strategic business development, account management, commercial negotiations, and partner engagement, with progression opportunities into a Business Development Manager role. Apply now to be considered for this opportunity.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Senior Business Change Lead Location: Warwick / Hybrid - two days on site Monday & Thursday Duration: 6 months with scope to extend Overview At the heart of the UK's critical national infrastructure within the utilities sector, the organisation delivers essential services that power homes, businesses, and the wider economy. As the network evolves to meet future demands, cyber security is vital to ensuring resilience, safety, and reliability. Within the Cyber Security Programme, the Senior Business Change Lead shapes, leads, and delivers business change activities that enable the successful adoption of new controls, processes, and ways of working. The role ensures that change is effectively embedded and transitioned into business-as-usual operations. Key Responsibilities: Change Leadership & Strategy Lead and own the delivery of business change management across the cyber security programme, ensuring consistency, quality, and alignment with best practice. Develop and implement change strategies to support adoption of new processes, controls, and technologies. Champion the value of business change across the programme and wider organisation to drive engagement and buy-in. Programme Delivery Deliver high-quality change outcomes across multiple concurrent projects within the programme. Work closely with Programme Managers, Project Managers, Sponsors, and SMEs to integrate change activities into overall delivery plans. Ensure change activities are embedded within project lifecycles from initiation through to handover. Stakeholder Engagement & Impact Management Conduct business impact assessments, change readiness evaluations, and define go/no-go criteria. Influence and engage a broad range of stakeholders across business and technical teams. Coordinate and support change agents to drive adoption across impacted areas. Training & Adoption Design and coordinate training strategies and plans to support new ways of working. Ensure smooth transition into business-as-usual through effective knowledge transfer and adoption tracking. Continuous Improvement & Assurance Apply structured methodologies, tools, and frameworks to ensure change is measurable, sustainable, and effective. Collaborate across internal and external teams to align change activities with programme goals. Monitor and assure the effectiveness of change interventions and adjust as needed. Skills & Experience: Change & Leadership Significant experience leading business change within large, complex programmes. Proven ability to influence senior stakeholders and drive behavioural change. Strong understanding of change management frameworks (e.g. Prosci, ADKAR or similar). Delivery & Execution Demonstrated experience developing and delivering end-to-end business change plans. Experience working across multiple projects and managing competing priorities. Strong problem-solving capability with the ability to navigate ambiguity and complexity. Stakeholder & Communication Excellent communication and interpersonal skills, with experience engaging diverse stakeholder groups. Ability to translate technical change (e.g. cyber security controls) into business impact. Technical / Tools Experience working in large-scale transformation or cyber/digital programmes. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Apply Now! Don't miss your chance to be part of an exciting journey in the utilities sector. Send your CV to us today, and let's embark on this adventure together! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
01/04/2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Senior Business Change Lead Location: Warwick / Hybrid - two days on site Monday & Thursday Duration: 6 months with scope to extend Overview At the heart of the UK's critical national infrastructure within the utilities sector, the organisation delivers essential services that power homes, businesses, and the wider economy. As the network evolves to meet future demands, cyber security is vital to ensuring resilience, safety, and reliability. Within the Cyber Security Programme, the Senior Business Change Lead shapes, leads, and delivers business change activities that enable the successful adoption of new controls, processes, and ways of working. The role ensures that change is effectively embedded and transitioned into business-as-usual operations. Key Responsibilities: Change Leadership & Strategy Lead and own the delivery of business change management across the cyber security programme, ensuring consistency, quality, and alignment with best practice. Develop and implement change strategies to support adoption of new processes, controls, and technologies. Champion the value of business change across the programme and wider organisation to drive engagement and buy-in. Programme Delivery Deliver high-quality change outcomes across multiple concurrent projects within the programme. Work closely with Programme Managers, Project Managers, Sponsors, and SMEs to integrate change activities into overall delivery plans. Ensure change activities are embedded within project lifecycles from initiation through to handover. Stakeholder Engagement & Impact Management Conduct business impact assessments, change readiness evaluations, and define go/no-go criteria. Influence and engage a broad range of stakeholders across business and technical teams. Coordinate and support change agents to drive adoption across impacted areas. Training & Adoption Design and coordinate training strategies and plans to support new ways of working. Ensure smooth transition into business-as-usual through effective knowledge transfer and adoption tracking. Continuous Improvement & Assurance Apply structured methodologies, tools, and frameworks to ensure change is measurable, sustainable, and effective. Collaborate across internal and external teams to align change activities with programme goals. Monitor and assure the effectiveness of change interventions and adjust as needed. Skills & Experience: Change & Leadership Significant experience leading business change within large, complex programmes. Proven ability to influence senior stakeholders and drive behavioural change. Strong understanding of change management frameworks (e.g. Prosci, ADKAR or similar). Delivery & Execution Demonstrated experience developing and delivering end-to-end business change plans. Experience working across multiple projects and managing competing priorities. Strong problem-solving capability with the ability to navigate ambiguity and complexity. Stakeholder & Communication Excellent communication and interpersonal skills, with experience engaging diverse stakeholder groups. Ability to translate technical change (e.g. cyber security controls) into business impact. Technical / Tools Experience working in large-scale transformation or cyber/digital programmes. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Apply Now! Don't miss your chance to be part of an exciting journey in the utilities sector. Send your CV to us today, and let's embark on this adventure together! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Job Title: Proclaim Developer Location: Sharston, Manchester, M22 4SN Salary : £40,000 - £50,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: Express is currently looking to appoint a Proclaim Developer, who will be responsible for the design, development, and day to day administration of the Proclaim case management system. The role will be working with our Development Manager, and seven other developers and where necessary third parties, in particular Access Legal Systems to ensure that all identified improvements to the system can be integrated efficiently and with minimal impact to end users. In addition to development, the role will encompass the day-to-day administration of the Proclaim system including template maintenance, user configuration, task server administration and report design and execution. The role will require co-operation with the general IT department and Operations department. Person Specification: Essential: General understanding of common database programming and query languages. Excellent analytical and problem-solving skills. Effective communication skills allowing reporting on a non-technical level of work in progress to senior stakeholders. Ability to clearly document and evidence planned changes using project and workflow documentation and retain current configurations for recovery purposes. Excellent organisation and time management skills. Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of Proclaim to suit the business. Strong negotiation skills and the capability to deal firmly with external companies to manage projects and maintenance effectively. Desired: Up to and including Proclaim Technical Level 4 training attended or ability to demonstrate equivalent practical experience including: A minimum of 5 years' experience in a similar Proclaim development role. Creating new case types, database fields and correspondents. Screen design and intelligence. Using maths fields and tests to perform specific functions. Workflow maintenance including creation of linked actions, forms, secure documents, and master documents. Advanced Report training or equivalent practical experience of designing, amending and scheduling reports. Understanding of design and execution of SQL queries. Experience of designing and using auto routines. Import/Export routines. Task server configuration, scheduling, and troubleshooting. Familiarity with Proclaim v3.5 and its additional features. Experience of design and execution of Macros. Knowledge of Proclaim Accounts system and Sage accounting software. Experience of Personal Injury, Clinical Negligence, Medical Agency, and Costs Case types. Knowledge of SQL or similar database languages and ASP, PHP or similar for Web interfacing. HTML knowledge. Understanding of web services and multi-platform system interactions. Knowledge of Proclaim MI Warehouse Understanding of Proclaim A2A integration and maintenance. Experience of creating and maintaining Proclaim Secure Docs. A practical knowledge of Windows based networks including Active Directory and Exchange. Salary & Hours Salary of £40,000 - £50,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. It may on occasion be necessary to perform maintenance outside of core hours and therefore a flexible approach is required. Benefits: Hybrid Working - Remote or hybrid working available 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Proclaim Developer, Case Management Developer, Law, Web Developer, Web Designer SQL Queries, Proclaim Accounts may also be considered for this role.
01/04/2026
Full time
Job Title: Proclaim Developer Location: Sharston, Manchester, M22 4SN Salary : £40,000 - £50,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: Express is currently looking to appoint a Proclaim Developer, who will be responsible for the design, development, and day to day administration of the Proclaim case management system. The role will be working with our Development Manager, and seven other developers and where necessary third parties, in particular Access Legal Systems to ensure that all identified improvements to the system can be integrated efficiently and with minimal impact to end users. In addition to development, the role will encompass the day-to-day administration of the Proclaim system including template maintenance, user configuration, task server administration and report design and execution. The role will require co-operation with the general IT department and Operations department. Person Specification: Essential: General understanding of common database programming and query languages. Excellent analytical and problem-solving skills. Effective communication skills allowing reporting on a non-technical level of work in progress to senior stakeholders. Ability to clearly document and evidence planned changes using project and workflow documentation and retain current configurations for recovery purposes. Excellent organisation and time management skills. Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of Proclaim to suit the business. Strong negotiation skills and the capability to deal firmly with external companies to manage projects and maintenance effectively. Desired: Up to and including Proclaim Technical Level 4 training attended or ability to demonstrate equivalent practical experience including: A minimum of 5 years' experience in a similar Proclaim development role. Creating new case types, database fields and correspondents. Screen design and intelligence. Using maths fields and tests to perform specific functions. Workflow maintenance including creation of linked actions, forms, secure documents, and master documents. Advanced Report training or equivalent practical experience of designing, amending and scheduling reports. Understanding of design and execution of SQL queries. Experience of designing and using auto routines. Import/Export routines. Task server configuration, scheduling, and troubleshooting. Familiarity with Proclaim v3.5 and its additional features. Experience of design and execution of Macros. Knowledge of Proclaim Accounts system and Sage accounting software. Experience of Personal Injury, Clinical Negligence, Medical Agency, and Costs Case types. Knowledge of SQL or similar database languages and ASP, PHP or similar for Web interfacing. HTML knowledge. Understanding of web services and multi-platform system interactions. Knowledge of Proclaim MI Warehouse Understanding of Proclaim A2A integration and maintenance. Experience of creating and maintaining Proclaim Secure Docs. A practical knowledge of Windows based networks including Active Directory and Exchange. Salary & Hours Salary of £40,000 - £50,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. It may on occasion be necessary to perform maintenance outside of core hours and therefore a flexible approach is required. Benefits: Hybrid Working - Remote or hybrid working available 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Proclaim Developer, Case Management Developer, Law, Web Developer, Web Designer SQL Queries, Proclaim Accounts may also be considered for this role.
Role: SC Cleared Network Engineer Location: Farnborough (2 to 3 days per week onsite) Length: 6 months Rate: 750 to 800 via umbrella CANDIDATES MUST HOLD ACTIVE SC CLEARANCE AND BE SOLE UK NATIONALS DUE TO THE NATURE OF THE WORK AND INDUSTRY The Role As a Senior Network Engineer, you will be responsible for delivering engineering excellence across one or more technology domains by providing deep technical insight, drive continuous improvement, and ensure solutions are robust, scalable, and aligned with strategic objectives. Day-to-day, you'll lead the design, implementation and support of complex technology solutions, ensuring high performance, reliability, and security. As the Senior Engineer, you will also act as a technical authority, mentoring junior engineers and collaborating across teams to deliver integrated solutions. Your responsibilities will include: Leading the design, implementation and support of enterprise-grade solutions across one or more technology domains Take ownership of complex technical deliverables, ensuring quality, performance, and alignment with architectural and strategic standards and provide technical leadership and mentoring to Engineers and Associate Engineers, supporting their development and integration into the team Collaborate with principal engineers, architects and capability leads to align engineering outputs with strategic goals Represent engineering in cross-functional discussions, influencing decisions and driving alignment across teams Contribute to technology roadmaps and continuous improvement initiatives Ensure compliance with security, performance and operational standards and proactively identify and mitigate risks across engineering deliverables and service operations Essential experience of the Senior Network Engineer: Experience with large-scale, multi-site enterprise networks across LAN, WAN, datacentre, and hybrid-cloudoud environments Knowledge of routing and switching protocols including BGP, OSPF, VXLAN, EVPN, WI-FI and Network Authentication Protocols (e.g. 802.1x), across Cisco Catalyst/Nexus/WLC, Cisco Meraki, Palo Alto, Dell products. Familiarity with Cisco, Palo Alto, and F5 security solutions, including firewalls, intrusion prevention/detection systems, and network access control solutions Eperience with software defined Networking including virtualization technologies such as VMWare NSX-T Experience in producing detailed network designs and documentation aligned with business and security requirements Has experience with network automation, supported by development teams Essential qualifications for the Senior Network Engineer: CCNP or equivalent industry experience Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). This role is 37 hours per week based at Farnborough. To cover shift patterns between (Apply online only) GMT you may be asked to work at specific times. As part of a commitment to maintaining high service availability and rapid incident response, this role will be required to participate in an on-call rota. This responsibility reflects the trust placed in the role to act swiftly and decisively when critical systems are impacted. At our Farnborough site exciting work takes place at our state-of-the-art facility, with high-energy laser technologies, our 5m pressurised wind tunnel which has a simulation capability that is unique in the UK and our large research and development projects is a real hub of creativity, research and innovation. Join our talented teams of Engineers, IT & Cyber Specialists, Project Managers, Group Functions Teams and many more to provide future defences in the UK.
01/04/2026
Contractor
Role: SC Cleared Network Engineer Location: Farnborough (2 to 3 days per week onsite) Length: 6 months Rate: 750 to 800 via umbrella CANDIDATES MUST HOLD ACTIVE SC CLEARANCE AND BE SOLE UK NATIONALS DUE TO THE NATURE OF THE WORK AND INDUSTRY The Role As a Senior Network Engineer, you will be responsible for delivering engineering excellence across one or more technology domains by providing deep technical insight, drive continuous improvement, and ensure solutions are robust, scalable, and aligned with strategic objectives. Day-to-day, you'll lead the design, implementation and support of complex technology solutions, ensuring high performance, reliability, and security. As the Senior Engineer, you will also act as a technical authority, mentoring junior engineers and collaborating across teams to deliver integrated solutions. Your responsibilities will include: Leading the design, implementation and support of enterprise-grade solutions across one or more technology domains Take ownership of complex technical deliverables, ensuring quality, performance, and alignment with architectural and strategic standards and provide technical leadership and mentoring to Engineers and Associate Engineers, supporting their development and integration into the team Collaborate with principal engineers, architects and capability leads to align engineering outputs with strategic goals Represent engineering in cross-functional discussions, influencing decisions and driving alignment across teams Contribute to technology roadmaps and continuous improvement initiatives Ensure compliance with security, performance and operational standards and proactively identify and mitigate risks across engineering deliverables and service operations Essential experience of the Senior Network Engineer: Experience with large-scale, multi-site enterprise networks across LAN, WAN, datacentre, and hybrid-cloudoud environments Knowledge of routing and switching protocols including BGP, OSPF, VXLAN, EVPN, WI-FI and Network Authentication Protocols (e.g. 802.1x), across Cisco Catalyst/Nexus/WLC, Cisco Meraki, Palo Alto, Dell products. Familiarity with Cisco, Palo Alto, and F5 security solutions, including firewalls, intrusion prevention/detection systems, and network access control solutions Eperience with software defined Networking including virtualization technologies such as VMWare NSX-T Experience in producing detailed network designs and documentation aligned with business and security requirements Has experience with network automation, supported by development teams Essential qualifications for the Senior Network Engineer: CCNP or equivalent industry experience Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). This role is 37 hours per week based at Farnborough. To cover shift patterns between (Apply online only) GMT you may be asked to work at specific times. As part of a commitment to maintaining high service availability and rapid incident response, this role will be required to participate in an on-call rota. This responsibility reflects the trust placed in the role to act swiftly and decisively when critical systems are impacted. At our Farnborough site exciting work takes place at our state-of-the-art facility, with high-energy laser technologies, our 5m pressurised wind tunnel which has a simulation capability that is unique in the UK and our large research and development projects is a real hub of creativity, research and innovation. Join our talented teams of Engineers, IT & Cyber Specialists, Project Managers, Group Functions Teams and many more to provide future defences in the UK.
Business Operations Manager - Fintech/SaaS Business - 18 Month FTC - M4 Corridor / Hybrid An excellent opportunity to be at the heart of a growing fintech as it seeks to mature and develop its operations, improving governance, automation and reporting to improve customer retention and increase customer value. Working alongside the COO, you'll be responsible for strengthening operational capability; you'll be involved in improving governance and risk oversight, using data and KPIs to improve operational performance, and embed consistent ways of working. You'll be engaged with stakeholders across the business, and with customer facing teams to ensure that the work you do has measurable customer and business value. You'll need to have had a background in operations, strategy or project management, in a FinTech or other regulated SaaS business. You'll have had experience in operational improvement, reporting, automation, governance and risk and other commercial areas - very likely including embedding AI into business process. You'll need to be a skilled communicator and have experience dealing with stakeholders at all levels. The role is largely remote but you will need to be able to be in the office in Swindon on occasion, so being within reach of the M4 is key. It will pay a base of somewhere around £55K. It's an 18 month fixed term contract in the first instance, with the possibility of a permanent role after that. For more details please contact Justin Sleep with a copy of your resume.
01/04/2026
Contractor
Business Operations Manager - Fintech/SaaS Business - 18 Month FTC - M4 Corridor / Hybrid An excellent opportunity to be at the heart of a growing fintech as it seeks to mature and develop its operations, improving governance, automation and reporting to improve customer retention and increase customer value. Working alongside the COO, you'll be responsible for strengthening operational capability; you'll be involved in improving governance and risk oversight, using data and KPIs to improve operational performance, and embed consistent ways of working. You'll be engaged with stakeholders across the business, and with customer facing teams to ensure that the work you do has measurable customer and business value. You'll need to have had a background in operations, strategy or project management, in a FinTech or other regulated SaaS business. You'll have had experience in operational improvement, reporting, automation, governance and risk and other commercial areas - very likely including embedding AI into business process. You'll need to be a skilled communicator and have experience dealing with stakeholders at all levels. The role is largely remote but you will need to be able to be in the office in Swindon on occasion, so being within reach of the M4 is key. It will pay a base of somewhere around £55K. It's an 18 month fixed term contract in the first instance, with the possibility of a permanent role after that. For more details please contact Justin Sleep with a copy of your resume.
IT Manager Manchester 45,000- 55,000 + Benefits Zachary Daniels are partnering with a growing UK business to recruit an experienced and forward-thinking IT Manager. This is a key leadership role, responsible for overseeing all aspects of IT operations, service delivery, and technical projects across multiple sites. You'll lead a small in-house team, manage third-party providers, and work closely with wider business functions to ensure technology supports performance, compliance, and future growth. The role combines hands-on technical work with strategic planning, with a particular focus on cloud tools, automation, and internal systems improvement. What's on Offer: 45,000- 55,000 basic salary Car allowance Performance bonus 7% employer pension contribution medical cover Key Responsibilities: Lead and manage all day-to-day IT operations and support Oversee infrastructure, networking, and system availability across UK sites Act as the key point of contact between local teams and group-level IT stakeholders Support in-house software development and internal tooling improvements Drive automation and service innovation using AI and modern collaboration tools Manage IT budgets, procurement, licensing, and supplier relationships Maintain strong security standards, disaster recovery planning and compliance Build internal documentation and improve helpdesk processes Support training, coaching, and upskilling across your team and the wider business What We're Looking For: Strong experience leading IT teams in fast-paced or high-growth environments Excellent technical knowledge across Microsoft Azure, M365, Intune, SharePoint and Power BI Hands-on infrastructure and support background with experience in multi-site operations Comfortable working across 1st/2nd line issues while also planning strategic upgrades Strong communicator with the ability to work cross-functionally and manage change A proactive mindset with a passion for innovation and continuous improvement Comfortable working with both internal and external dev teams Apply today with your most up to date CV! BH35453
01/04/2026
Full time
IT Manager Manchester 45,000- 55,000 + Benefits Zachary Daniels are partnering with a growing UK business to recruit an experienced and forward-thinking IT Manager. This is a key leadership role, responsible for overseeing all aspects of IT operations, service delivery, and technical projects across multiple sites. You'll lead a small in-house team, manage third-party providers, and work closely with wider business functions to ensure technology supports performance, compliance, and future growth. The role combines hands-on technical work with strategic planning, with a particular focus on cloud tools, automation, and internal systems improvement. What's on Offer: 45,000- 55,000 basic salary Car allowance Performance bonus 7% employer pension contribution medical cover Key Responsibilities: Lead and manage all day-to-day IT operations and support Oversee infrastructure, networking, and system availability across UK sites Act as the key point of contact between local teams and group-level IT stakeholders Support in-house software development and internal tooling improvements Drive automation and service innovation using AI and modern collaboration tools Manage IT budgets, procurement, licensing, and supplier relationships Maintain strong security standards, disaster recovery planning and compliance Build internal documentation and improve helpdesk processes Support training, coaching, and upskilling across your team and the wider business What We're Looking For: Strong experience leading IT teams in fast-paced or high-growth environments Excellent technical knowledge across Microsoft Azure, M365, Intune, SharePoint and Power BI Hands-on infrastructure and support background with experience in multi-site operations Comfortable working across 1st/2nd line issues while also planning strategic upgrades Strong communicator with the ability to work cross-functionally and manage change A proactive mindset with a passion for innovation and continuous improvement Comfortable working with both internal and external dev teams Apply today with your most up to date CV! BH35453
Deployment Manager Hemel Hempstead Salary: £37,000 £39,000 Hours: Full-Time, Monday to Friday 09 30 We are working on behalf of our client, a leading global technology company specialising in digital transformation solutions for the retail industry. They are seeking a Deployment Manager to join their UK operations team based in Hemel Hempstead. This is a fantastic opportunity to lead and coordinate multiple store deployment projects, ensuring that high-profile clients experience seamless, on-time rollouts across the UK. Role Overview As Deployment Manager, you will oversee and coordinate several client deployment plans, typically involving sites over several months. You will act as the primary point of contact for clients, internal teams, and external partners, ensuring every installation is completed on schedule and to the highest standard. You will manage a portfolio of projects, balancing multiple priorities while maintaining excellent communication with stakeholders and supporting the wider operational team. Your organisational skills, leadership, and customer-focused approach will be critical to your success. Key Responsibilities Lead and manage multiple deployment projects, ensuring all client expectations and deadlines are met. Serve as the main point of contact for internal and external stakeholders regarding deployments. Oversee installation sign-off reports to maintain quality standards. Facilitate the smooth transition from project pilots to full operational deployment. Liaise with internal teams (finance, operations, project) to manage resources, stock forecasts, and billing. Provide regular updates and reports to senior management on deployment progress. Identify opportunities for process improvements and escalate issues as required. Maintain a high level of customer service while managing multiple client requests. Essential Skills Strong leadership and organisational skills with excellent attention to detail. Proven experience managing multiple client deployments or projects. Excellent written and verbal communication skills. Calm under pressure, able to reprioritise quickly when needed. Proficient in Excel for tracking, reporting, and managing schedules. Ability to work independently while supporting a team environment. Desirable Skills Advanced Excel skills (VLOOKUPs, IF statements). Experience liaising with finance teams (Purchase Orders, Invoicing, PMOs). Knowledge of IT hardware and software, including POS/EPOS systems. Experience in retail deployments or technology businesses. Comfortable working in evolving or start-up environments. If you are an organised, proactive, and client-focused professional with a passion for technology deployments, this role offers the chance to make a tangible impact on high-profile projects across the UK. Location: Hemel Hempstead Salary: £37,000 £39,000 Hours: Monday Friday, 09 30
01/04/2026
Full time
Deployment Manager Hemel Hempstead Salary: £37,000 £39,000 Hours: Full-Time, Monday to Friday 09 30 We are working on behalf of our client, a leading global technology company specialising in digital transformation solutions for the retail industry. They are seeking a Deployment Manager to join their UK operations team based in Hemel Hempstead. This is a fantastic opportunity to lead and coordinate multiple store deployment projects, ensuring that high-profile clients experience seamless, on-time rollouts across the UK. Role Overview As Deployment Manager, you will oversee and coordinate several client deployment plans, typically involving sites over several months. You will act as the primary point of contact for clients, internal teams, and external partners, ensuring every installation is completed on schedule and to the highest standard. You will manage a portfolio of projects, balancing multiple priorities while maintaining excellent communication with stakeholders and supporting the wider operational team. Your organisational skills, leadership, and customer-focused approach will be critical to your success. Key Responsibilities Lead and manage multiple deployment projects, ensuring all client expectations and deadlines are met. Serve as the main point of contact for internal and external stakeholders regarding deployments. Oversee installation sign-off reports to maintain quality standards. Facilitate the smooth transition from project pilots to full operational deployment. Liaise with internal teams (finance, operations, project) to manage resources, stock forecasts, and billing. Provide regular updates and reports to senior management on deployment progress. Identify opportunities for process improvements and escalate issues as required. Maintain a high level of customer service while managing multiple client requests. Essential Skills Strong leadership and organisational skills with excellent attention to detail. Proven experience managing multiple client deployments or projects. Excellent written and verbal communication skills. Calm under pressure, able to reprioritise quickly when needed. Proficient in Excel for tracking, reporting, and managing schedules. Ability to work independently while supporting a team environment. Desirable Skills Advanced Excel skills (VLOOKUPs, IF statements). Experience liaising with finance teams (Purchase Orders, Invoicing, PMOs). Knowledge of IT hardware and software, including POS/EPOS systems. Experience in retail deployments or technology businesses. Comfortable working in evolving or start-up environments. If you are an organised, proactive, and client-focused professional with a passion for technology deployments, this role offers the chance to make a tangible impact on high-profile projects across the UK. Location: Hemel Hempstead Salary: £37,000 £39,000 Hours: Monday Friday, 09 30
Thrive Group are delighted to be working with a thriving food manufacturing company that is seeing rapid growth. To support this growth, they are actively seeking to recruit a Payroll and HR Systems Administrator to join the team on a permanent basis. What you will be doing: Provide day-to-day support across the full range of HR operations, ensuring a high standard of service to employees and managers Maintain and update employee records, including Time and Attendance System and payroll systems to ensure compliance and accuracy of all employee information and data Deliver comprehensive clerical and administrative support including maintaining accurate electronic and paper-based filing systems Process HR documentation and prepare reports relating to staffing, recruitment, training, grievances, performance reviews, and other personnel activities. What you will need to succeed: Previous experience in Payroll and administration is essential, HR experience also beneficial Excellent computer IT skills Strong communication and customer service skills at all levels Excellent level of attention to detail and the ability to work under pressure to deadlines What you will receive in return: To £34,000 pa DOE Monday to Friday 08.30am to 17.30pm Please note 100% office based Company pension 6% employer contribution (salary exchange/subject to contract) 25 days holiday + Bank holidays Company sick pay 4 x Death in Service What you need to do next: If this position sounds of interest and you would like to be considered. Please email on removed) Thrive group are acting as an employment agency with respect to this vacancy. If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion. PRMSTH
01/04/2026
Full time
Thrive Group are delighted to be working with a thriving food manufacturing company that is seeing rapid growth. To support this growth, they are actively seeking to recruit a Payroll and HR Systems Administrator to join the team on a permanent basis. What you will be doing: Provide day-to-day support across the full range of HR operations, ensuring a high standard of service to employees and managers Maintain and update employee records, including Time and Attendance System and payroll systems to ensure compliance and accuracy of all employee information and data Deliver comprehensive clerical and administrative support including maintaining accurate electronic and paper-based filing systems Process HR documentation and prepare reports relating to staffing, recruitment, training, grievances, performance reviews, and other personnel activities. What you will need to succeed: Previous experience in Payroll and administration is essential, HR experience also beneficial Excellent computer IT skills Strong communication and customer service skills at all levels Excellent level of attention to detail and the ability to work under pressure to deadlines What you will receive in return: To £34,000 pa DOE Monday to Friday 08.30am to 17.30pm Please note 100% office based Company pension 6% employer contribution (salary exchange/subject to contract) 25 days holiday + Bank holidays Company sick pay 4 x Death in Service What you need to do next: If this position sounds of interest and you would like to be considered. Please email on removed) Thrive group are acting as an employment agency with respect to this vacancy. If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion. PRMSTH
Business Development Manager - Freight Forwarding Portsmouth (Regular office visits required) Full-Time £40,000 - £45,000 + Commission + Company Car Are you a driven freight forwarding professional with a passion for winning new business and building long-term client relationships? A well-established logistics provider with more than 30 years of industry experience is looking for a Business Development Manager to help drive continued growth. This is an exciting opportunity for a commercially focused sales professional to develop new opportunities, expand client relationships, and contribute to the success of a respected logistics organisation. You'll play a key role in identifying new customers, developing tailored logistics solutions, and building a strong network within the freight forwarding sector. About the Role: As Business Development Manager, you will be responsible for generating new business opportunities and developing long-term partnerships with clients requiring logistics and supply chain solutions. You will identify target markets, engage with prospective customers, and manage the full sales cycle from lead generation through to closing new business. The role also involves regular engagement with senior management, providing insights on market opportunities and contributing to revenue growth strategies. This role requires regular visits to the company's Portsmouth office and attendance at industry events, trade shows, and networking opportunities. What You'll Be Doing: Setting business development goals and implementing strategies to support revenue growth Identifying and developing new target markets and business opportunities Generating and pursuing leads through the full sales cycle Preparing and presenting quotes, proposals, and tailored logistics solutions Meeting with prospective clients to develop new business relationships Representing the business at domestic and international trade shows, conferences, and networking events Building and maintaining strong, long-term relationships with customers Providing regular updates, reports, and market feedback to senior management What Our Client Is Looking For: Minimum 3 years' field sales experience within logistics or freight forwarding Strong knowledge of road, sea, and air freight operations Understanding of customs procedures and international shipping documentation Proven ability to identify and develop new business opportunities within the freight forwarding market Experience building and maintaining strong client relationships Strong commercial awareness and negotiation skills Results-driven mindset with the ability to achieve sales targets Ability to manage multiple opportunities and work to tight deadlines Excellent communication and interpersonal skills Full UK driving licence (essential) A degree in business development, business management, or economics would be advantageous but is not essential. What's on Offer £40,000 - £45,000 basic salary (depending on experience) Commission-based bonus scheme Company car Monday - Friday working hours (08:00 - 17:00, flexibility required) Opportunity to join a well-established logistics organisation with strong industry presence A role where you can make a direct impact on business growth Interested? Apply today with your CV to learn more about this opportunity.
01/04/2026
Full time
Business Development Manager - Freight Forwarding Portsmouth (Regular office visits required) Full-Time £40,000 - £45,000 + Commission + Company Car Are you a driven freight forwarding professional with a passion for winning new business and building long-term client relationships? A well-established logistics provider with more than 30 years of industry experience is looking for a Business Development Manager to help drive continued growth. This is an exciting opportunity for a commercially focused sales professional to develop new opportunities, expand client relationships, and contribute to the success of a respected logistics organisation. You'll play a key role in identifying new customers, developing tailored logistics solutions, and building a strong network within the freight forwarding sector. About the Role: As Business Development Manager, you will be responsible for generating new business opportunities and developing long-term partnerships with clients requiring logistics and supply chain solutions. You will identify target markets, engage with prospective customers, and manage the full sales cycle from lead generation through to closing new business. The role also involves regular engagement with senior management, providing insights on market opportunities and contributing to revenue growth strategies. This role requires regular visits to the company's Portsmouth office and attendance at industry events, trade shows, and networking opportunities. What You'll Be Doing: Setting business development goals and implementing strategies to support revenue growth Identifying and developing new target markets and business opportunities Generating and pursuing leads through the full sales cycle Preparing and presenting quotes, proposals, and tailored logistics solutions Meeting with prospective clients to develop new business relationships Representing the business at domestic and international trade shows, conferences, and networking events Building and maintaining strong, long-term relationships with customers Providing regular updates, reports, and market feedback to senior management What Our Client Is Looking For: Minimum 3 years' field sales experience within logistics or freight forwarding Strong knowledge of road, sea, and air freight operations Understanding of customs procedures and international shipping documentation Proven ability to identify and develop new business opportunities within the freight forwarding market Experience building and maintaining strong client relationships Strong commercial awareness and negotiation skills Results-driven mindset with the ability to achieve sales targets Ability to manage multiple opportunities and work to tight deadlines Excellent communication and interpersonal skills Full UK driving licence (essential) A degree in business development, business management, or economics would be advantageous but is not essential. What's on Offer £40,000 - £45,000 basic salary (depending on experience) Commission-based bonus scheme Company car Monday - Friday working hours (08:00 - 17:00, flexibility required) Opportunity to join a well-established logistics organisation with strong industry presence A role where you can make a direct impact on business growth Interested? Apply today with your CV to learn more about this opportunity.
Job title: IT Manager Location: Bolton (on-site) Job Type: Full-time, Permanent Salary: up to £35k DOE About the Role We are a specialist law firm providing legal services in credit hire and motor claims litigation. With a growing team and modern offices, we are committed to delivering excellent client service while maintaining a secure, efficient, and technologically robust working environment. We are seeking an experienced and proactive IT Manager to oversee IT infrastructure, systems, and security while ensuring smooth day-to-day operations and reliable technical support across the organisation.The ideal candidate will have previous IT management experience within a legal environment and will be comfortable taking ownership of technology systems, driving improvements, and supporting staff with technical issues. Key Responsibilities Manage and maintain IT infrastructure, including hardware, servers, networks, and systems Provide technical support and troubleshooting for staff across the organisation Oversee case management, document management, and legal software systems (Proclaim development experience desirable) Ensure data security, system backups, and disaster recovery procedures are in place Manage user accounts, access permissions, and system security in line with GDPR and company policies Monitor system performance to maintain reliability and minimise downtime Coordinate and manage relationships with external IT service providers and vendors Install, configure, and maintain hardware, software, and networking equipment Develop and implement IT policies, procedures, and best practices Support IT projects, upgrades, and system improvements Ensure compliance with data protection and cybersecurity standards Provide guidance and training to staff on IT systems and security awareness Role Requirements Minimum 2 years' experience in IT management within a legal practice Proven experience managing IT infrastructure, networks, and systems Knowledge of legal case management and document management systems Strong understanding of cybersecurity, data protection, and GDPR compliance Experience supporting Microsoft 365, Windows environments, and cloud-based systems Excellent problem-solving and troubleshooting skills Ability to manage multiple priorities under pressure Strong communication skills with the ability to explain technical issues to non-technical staff Experience managing IT vendors and service providers Relevant IT qualifications or certifications (desirable) What's on Offer Competitive salary Free on-site parking Hybrid working negotiable Monday to Friday, 9am-5pm with 1-hour lunch Opportunities for career development and training Supportive and collaborative working environment Company pension scheme Modern office environment with up-to-date technology Chance to contribute to IT strategy and development If you are interested in this role please APPLY or send your CV to Judge Legal
01/04/2026
Full time
Job title: IT Manager Location: Bolton (on-site) Job Type: Full-time, Permanent Salary: up to £35k DOE About the Role We are a specialist law firm providing legal services in credit hire and motor claims litigation. With a growing team and modern offices, we are committed to delivering excellent client service while maintaining a secure, efficient, and technologically robust working environment. We are seeking an experienced and proactive IT Manager to oversee IT infrastructure, systems, and security while ensuring smooth day-to-day operations and reliable technical support across the organisation.The ideal candidate will have previous IT management experience within a legal environment and will be comfortable taking ownership of technology systems, driving improvements, and supporting staff with technical issues. Key Responsibilities Manage and maintain IT infrastructure, including hardware, servers, networks, and systems Provide technical support and troubleshooting for staff across the organisation Oversee case management, document management, and legal software systems (Proclaim development experience desirable) Ensure data security, system backups, and disaster recovery procedures are in place Manage user accounts, access permissions, and system security in line with GDPR and company policies Monitor system performance to maintain reliability and minimise downtime Coordinate and manage relationships with external IT service providers and vendors Install, configure, and maintain hardware, software, and networking equipment Develop and implement IT policies, procedures, and best practices Support IT projects, upgrades, and system improvements Ensure compliance with data protection and cybersecurity standards Provide guidance and training to staff on IT systems and security awareness Role Requirements Minimum 2 years' experience in IT management within a legal practice Proven experience managing IT infrastructure, networks, and systems Knowledge of legal case management and document management systems Strong understanding of cybersecurity, data protection, and GDPR compliance Experience supporting Microsoft 365, Windows environments, and cloud-based systems Excellent problem-solving and troubleshooting skills Ability to manage multiple priorities under pressure Strong communication skills with the ability to explain technical issues to non-technical staff Experience managing IT vendors and service providers Relevant IT qualifications or certifications (desirable) What's on Offer Competitive salary Free on-site parking Hybrid working negotiable Monday to Friday, 9am-5pm with 1-hour lunch Opportunities for career development and training Supportive and collaborative working environment Company pension scheme Modern office environment with up-to-date technology Chance to contribute to IT strategy and development If you are interested in this role please APPLY or send your CV to Judge Legal
Job Title: Freight Business Development Manager Contract Type: Permanent Location: Manchester/North West Salary: £45,000 - £50,000 DOE + Car allowance + Uncapped Commission The Opportunity A growing logistics organisation operating within global freight and international supply chain solutions is seeking an experienced Business Development Manager to drive new business growth and expand its customer base. This is a commercially focused role for a motivated sales professional with a strong background in logistics, freight forwarding, or road freight, who thrives on winning new business and building long-term client relationships. The Role Reporting into senior operations leadership, the Business Development Manager will be responsible for identifying, developing, and securing new commercial opportunities while supporting the growth of existing accounts. You will act as a senior commercial representative for the business, working closely with operational and leadership teams to ensure profitable, sustainable growth within the global logistics function. Key Responsibilities Proactively generate new sales leads through cold calling, networking, referrals, and targeted prospecting Attend meetings with prospective clients, delivering sales presentations both virtually and face-to-face Secure new profitable business in line with agreed commercial and margin targets Develop and maintain strong relationships with new and existing customers Support the preparation and submission of new business tenders and proposals Work closely with senior leadership to support strategic growth plans Maintain accurate sales reporting and pipeline management Attend and contribute to regular sales and business development meetings Support operational teams as required to ensure smooth onboarding of new customers About You Proven track record in business development within logistics, freight forwarding, or road freight Strong ability to generate your own leads and close profitable new business Commercially astute with excellent negotiation and communication skills Confident building relationships at all levels, acting as a brand ambassador Comfortable preparing tenders, proposals, and sales documentation Highly organised, self-motivated, and able to prioritise a busy sales pipeline Strong IT skills with experience using CRM, TMS, or sales systems Entrepreneurial mindset with a proactive, hands-on approach to sales What's On Offer Base salary of up to £50,000 per annum DOE Car allowance Competitive Uncapped Commission structure High level of autonomy and ownership Opportunity to play a key role in growing a global logistics function Long-term career development within a commercially driven organisation
01/04/2026
Full time
Job Title: Freight Business Development Manager Contract Type: Permanent Location: Manchester/North West Salary: £45,000 - £50,000 DOE + Car allowance + Uncapped Commission The Opportunity A growing logistics organisation operating within global freight and international supply chain solutions is seeking an experienced Business Development Manager to drive new business growth and expand its customer base. This is a commercially focused role for a motivated sales professional with a strong background in logistics, freight forwarding, or road freight, who thrives on winning new business and building long-term client relationships. The Role Reporting into senior operations leadership, the Business Development Manager will be responsible for identifying, developing, and securing new commercial opportunities while supporting the growth of existing accounts. You will act as a senior commercial representative for the business, working closely with operational and leadership teams to ensure profitable, sustainable growth within the global logistics function. Key Responsibilities Proactively generate new sales leads through cold calling, networking, referrals, and targeted prospecting Attend meetings with prospective clients, delivering sales presentations both virtually and face-to-face Secure new profitable business in line with agreed commercial and margin targets Develop and maintain strong relationships with new and existing customers Support the preparation and submission of new business tenders and proposals Work closely with senior leadership to support strategic growth plans Maintain accurate sales reporting and pipeline management Attend and contribute to regular sales and business development meetings Support operational teams as required to ensure smooth onboarding of new customers About You Proven track record in business development within logistics, freight forwarding, or road freight Strong ability to generate your own leads and close profitable new business Commercially astute with excellent negotiation and communication skills Confident building relationships at all levels, acting as a brand ambassador Comfortable preparing tenders, proposals, and sales documentation Highly organised, self-motivated, and able to prioritise a busy sales pipeline Strong IT skills with experience using CRM, TMS, or sales systems Entrepreneurial mindset with a proactive, hands-on approach to sales What's On Offer Base salary of up to £50,000 per annum DOE Car allowance Competitive Uncapped Commission structure High level of autonomy and ownership Opportunity to play a key role in growing a global logistics function Long-term career development within a commercially driven organisation
Applications Operations Analyst - LondonPermanent Hybrid Working Competitive Salary An international law firm is seeking an experienced Applications Operations Analyst to join its London office. This is a fantastic opportunity to play a key role in maintaining and improving the performance, security, and reliability of enterprise applications across a dynamic and fast-paced professional services environment. Reporting to the Manager of Applications Operations, the successful candidate will be responsible for day-to-day system support, patching, monitoring, and troubleshooting, while also contributing to process improvement, documentation, and integration stability. The role involves close collaboration with infrastructure, security, and business teams to ensure seamless application performance and user experience. Key Responsibilities: Perform system maintenance, patching, and upgrades in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime, and user engagement metrics Collaborate with cross-functional teams to support scalability and performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred It offers the chance to work within a collaborative team and contribute to the ongoing improvement of critical business systems. To express interest or learn more, please get in touch directly. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
01/04/2026
Full time
Applications Operations Analyst - LondonPermanent Hybrid Working Competitive Salary An international law firm is seeking an experienced Applications Operations Analyst to join its London office. This is a fantastic opportunity to play a key role in maintaining and improving the performance, security, and reliability of enterprise applications across a dynamic and fast-paced professional services environment. Reporting to the Manager of Applications Operations, the successful candidate will be responsible for day-to-day system support, patching, monitoring, and troubleshooting, while also contributing to process improvement, documentation, and integration stability. The role involves close collaboration with infrastructure, security, and business teams to ensure seamless application performance and user experience. Key Responsibilities: Perform system maintenance, patching, and upgrades in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime, and user engagement metrics Collaborate with cross-functional teams to support scalability and performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred It offers the chance to work within a collaborative team and contribute to the ongoing improvement of critical business systems. To express interest or learn more, please get in touch directly. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
