ServiceNow ITAM (HAM & SAM) Architect Location: Hybrid Leeds (1-2 days/week) Rate: Market Rate - Inside IR35 Work Pattern: Hybrid (no special working conditions) Overview A leading global consulting partner is seeking an experienced ServiceNow ITAM Architect to support a high-impact transformation project for UK-based enterprise customers. In this role, you will design and deliver robust IT Asset Management solutions using both HAM and SAM Pro, helping clients optimise asset lifecycle processes, strengthen governance, and enhance compliance. You will work across major enterprise environments, shaping architecture for large-scale asset portfolios and engaging with senior stakeholders in regulated industries. This is an opportunity to work with advanced ServiceNow capabilities, automation frameworks, and multi-source integrations while contributing to mission-critical digital transformation initiatives. Key Responsibilities Define and own the ITAM architecture for large environments with 100+ software publishers. Develop multi-phase roadmaps for SAM Pro and HAM Pro, including automation and publisher-specific packs. Lead design for complex entitlement modelling, contracts, and reclamation workflows (Microsoft, Oracle, IBM, SAP, Adobe, etc.). Implement scalable normalisation and reconciliation strategies for high-volume data ingestion. Architect integrations with discovery tools and ERP systems to support large catalogue management. Establish governance frameworks for audit defence, risk scoring, and compliance dashboards. Drive remediation strategies for over/under-licensing and audit readiness. Mentor teams on advanced SAM/HAM configurations and optimisation strategies. Key Skills & Experience Strong experience implementing ServiceNow SAM Pro . Strong experience implementing ServiceNow HAM Pro . Working knowledge of Flexera . Deep understanding of ServiceNow platform capabilities . Experience designing and architecting integrations with discovery tools/ERP systems. Person Specification Strong communication and client-facing skills. Excellent stakeholder management and influencing ability. Assertive, proactive, and able to lead cross-functional teams. Strong interpersonal and collaborative skills.
12/12/2025
Contractor
ServiceNow ITAM (HAM & SAM) Architect Location: Hybrid Leeds (1-2 days/week) Rate: Market Rate - Inside IR35 Work Pattern: Hybrid (no special working conditions) Overview A leading global consulting partner is seeking an experienced ServiceNow ITAM Architect to support a high-impact transformation project for UK-based enterprise customers. In this role, you will design and deliver robust IT Asset Management solutions using both HAM and SAM Pro, helping clients optimise asset lifecycle processes, strengthen governance, and enhance compliance. You will work across major enterprise environments, shaping architecture for large-scale asset portfolios and engaging with senior stakeholders in regulated industries. This is an opportunity to work with advanced ServiceNow capabilities, automation frameworks, and multi-source integrations while contributing to mission-critical digital transformation initiatives. Key Responsibilities Define and own the ITAM architecture for large environments with 100+ software publishers. Develop multi-phase roadmaps for SAM Pro and HAM Pro, including automation and publisher-specific packs. Lead design for complex entitlement modelling, contracts, and reclamation workflows (Microsoft, Oracle, IBM, SAP, Adobe, etc.). Implement scalable normalisation and reconciliation strategies for high-volume data ingestion. Architect integrations with discovery tools and ERP systems to support large catalogue management. Establish governance frameworks for audit defence, risk scoring, and compliance dashboards. Drive remediation strategies for over/under-licensing and audit readiness. Mentor teams on advanced SAM/HAM configurations and optimisation strategies. Key Skills & Experience Strong experience implementing ServiceNow SAM Pro . Strong experience implementing ServiceNow HAM Pro . Working knowledge of Flexera . Deep understanding of ServiceNow platform capabilities . Experience designing and architecting integrations with discovery tools/ERP systems. Person Specification Strong communication and client-facing skills. Excellent stakeholder management and influencing ability. Assertive, proactive, and able to lead cross-functional teams. Strong interpersonal and collaborative skills.
ServiceNow Architect 6 Month Contract Reading (Hybrid) £(Apply online only)/day (Outside IR35) ServiceNow Architect needed for a 6 Month Contract in Reading (Hybrid). Start ideally in Dec 2025 / Jan 2026. A chance to work with a global IT Consultancy on a ServiceNow design + integration project for an external client. Hybrid Working - 2 days/week working remotely (WFH) + 3 days/week working from the office in Reading . Paying up to £525/day (Outside IR35). Key skills, experience + tasks will include: ServiceNow Architect responsible for leading the technical direction, architecture design, integration + platform governance for ServiceNow implementations. In-depth hands-on ServiceNow Architecture expertise including design, configuration + implementation. Deep ServiceNow modules + workflows experience including: ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC). Managing integrations between ServiceNow and other systems (via REST, SOAP APIs, IntegrationHub, MID Server, custom integrations), ensuring reliability, security, latency, error handling, monitoring. Defining + implementing technical governance, architecture operating models, and instance strategy. Knowledge of CMDB, data modelling, metadata, core data, data governance + security. Leading stakeholder workshops + discovery sessions to understand current-state processes, define future-state vision, scope requirements, constraints, risks, and opportunities. Defining roadmaps and solutions intent/blueprints, translating business goals into ServiceNow architecture, module usage, and platform configuration vs custom development. Establishing ServiceNow architecture governance, reviewing designs, code reviews, progress monitoring. Working with Enterprise Architects / Platform Owners to define ServiceNow architecture strategy + upgrade / migration plans. Ensuring ServiceNow solutions are scalable, maintainable, secure, and aligned with business strategy and best practices. ServiceNow Certifications preferred: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Master Architect, Certified Technical Architect, CIS.
11/12/2025
Contractor
ServiceNow Architect 6 Month Contract Reading (Hybrid) £(Apply online only)/day (Outside IR35) ServiceNow Architect needed for a 6 Month Contract in Reading (Hybrid). Start ideally in Dec 2025 / Jan 2026. A chance to work with a global IT Consultancy on a ServiceNow design + integration project for an external client. Hybrid Working - 2 days/week working remotely (WFH) + 3 days/week working from the office in Reading . Paying up to £525/day (Outside IR35). Key skills, experience + tasks will include: ServiceNow Architect responsible for leading the technical direction, architecture design, integration + platform governance for ServiceNow implementations. In-depth hands-on ServiceNow Architecture expertise including design, configuration + implementation. Deep ServiceNow modules + workflows experience including: ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC). Managing integrations between ServiceNow and other systems (via REST, SOAP APIs, IntegrationHub, MID Server, custom integrations), ensuring reliability, security, latency, error handling, monitoring. Defining + implementing technical governance, architecture operating models, and instance strategy. Knowledge of CMDB, data modelling, metadata, core data, data governance + security. Leading stakeholder workshops + discovery sessions to understand current-state processes, define future-state vision, scope requirements, constraints, risks, and opportunities. Defining roadmaps and solutions intent/blueprints, translating business goals into ServiceNow architecture, module usage, and platform configuration vs custom development. Establishing ServiceNow architecture governance, reviewing designs, code reviews, progress monitoring. Working with Enterprise Architects / Platform Owners to define ServiceNow architecture strategy + upgrade / migration plans. Ensuring ServiceNow solutions are scalable, maintainable, secure, and aligned with business strategy and best practices. ServiceNow Certifications preferred: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Master Architect, Certified Technical Architect, CIS.
Service Now Solution Architect My client, a large consultancy, is in need of a Service Now Solution Architect for a 6 month contract inside IR35 based in Warwick offering 2 days per week remote but requiring 3 days per week on-site. The ideal candidate will have a ServiceNow System Administrator Certification, ServiceNow Implementation Specialist Certification and Experience working with ServiceNow domains. The ideal candidate will have strong experience in Designing, developing, and maintain custom code for all ServiceNow modules, Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change), Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications, Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions, Experience with Agile/SCRUM project management methodologies, Experience with AJAX, Jelly, or PERL Scripting, Strong process management & project management skills, Experience in BCM module and Experience in TPRM module.
11/12/2025
Contractor
Service Now Solution Architect My client, a large consultancy, is in need of a Service Now Solution Architect for a 6 month contract inside IR35 based in Warwick offering 2 days per week remote but requiring 3 days per week on-site. The ideal candidate will have a ServiceNow System Administrator Certification, ServiceNow Implementation Specialist Certification and Experience working with ServiceNow domains. The ideal candidate will have strong experience in Designing, developing, and maintain custom code for all ServiceNow modules, Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change), Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications, Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions, Experience with Agile/SCRUM project management methodologies, Experience with AJAX, Jelly, or PERL Scripting, Strong process management & project management skills, Experience in BCM module and Experience in TPRM module.
ServiceNow Architect Whitehall Resources are currently looking for a ServiceNow Architect based in Warwickshire for an initial 3 month contract. *INSIDE IR35.* Preferred Requirements: ServiceNow System Administrator Certification ServiceNow Implementation Specialist Certification Experience working with ServiceNow domains Primary Responsibilities include: Work very closely with ITMS Process Architect, Customer personnel, Business Analyst, IT support team and other technical team to ensure that business needs around implementation of Service now platform re in a controlled and predictive manner. Create technical architecture, design and user guide documentation Gather requirements, design, develop, and maintain application integration with any third-party applications Provides external client-facing consulting services within a technology-focused practice (eg Data/Database, Security, Network, Product, and Technical Architecture). Meets personal utilization and revenue goals through strong delivery ability and relevant skillsets. Communicates in formal presentation settings including proposal orals, client workshops and regional internal events; develops proposal sect ions, methodology work products and formal written deliverables covering area(s) of expertise. Design, develop, and maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions Experience with Agile/SCRUM project management methodologies Experience with AJAX, Jelly, or PERL Scripting Strong process management & project management skills Experience in BCM module Experience in TPRM module Mandatory Skills: ServiceNow - SaaS All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
10/12/2025
Contractor
ServiceNow Architect Whitehall Resources are currently looking for a ServiceNow Architect based in Warwickshire for an initial 3 month contract. *INSIDE IR35.* Preferred Requirements: ServiceNow System Administrator Certification ServiceNow Implementation Specialist Certification Experience working with ServiceNow domains Primary Responsibilities include: Work very closely with ITMS Process Architect, Customer personnel, Business Analyst, IT support team and other technical team to ensure that business needs around implementation of Service now platform re in a controlled and predictive manner. Create technical architecture, design and user guide documentation Gather requirements, design, develop, and maintain application integration with any third-party applications Provides external client-facing consulting services within a technology-focused practice (eg Data/Database, Security, Network, Product, and Technical Architecture). Meets personal utilization and revenue goals through strong delivery ability and relevant skillsets. Communicates in formal presentation settings including proposal orals, client workshops and regional internal events; develops proposal sect ions, methodology work products and formal written deliverables covering area(s) of expertise. Design, develop, and maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions Experience with Agile/SCRUM project management methodologies Experience with AJAX, Jelly, or PERL Scripting Strong process management & project management skills Experience in BCM module Experience in TPRM module Mandatory Skills: ServiceNow - SaaS All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
Role - SC Cleared ServiceNow Architect - Need to have live SC Clearance Location - 100% Remote Duration - Contract And perm Rate: £800 Per day - Inside of IR35 Required Skills Strong Service-Now expertise across: CSM , ITSM , ITOM Integrations , Mid Servers Domain Separation , Encryption Experience with environment configuration , feature development , and team leadership . Knowledge of upgrade planning and execution . Responsibilities Act as system owner , safeguarding the Service-Now environment. Handle BAU processes and development of new features/enhancements . Supervise and guide a varied team (Business Analysts, Developers, Administrators, Consultants). Prepare for and lead a major upgrade in the new year: Understand upgrade processes, testing, and automated test frameworks. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
10/12/2025
Role - SC Cleared ServiceNow Architect - Need to have live SC Clearance Location - 100% Remote Duration - Contract And perm Rate: £800 Per day - Inside of IR35 Required Skills Strong Service-Now expertise across: CSM , ITSM , ITOM Integrations , Mid Servers Domain Separation , Encryption Experience with environment configuration , feature development , and team leadership . Knowledge of upgrade planning and execution . Responsibilities Act as system owner , safeguarding the Service-Now environment. Handle BAU processes and development of new features/enhancements . Supervise and guide a varied team (Business Analysts, Developers, Administrators, Consultants). Prepare for and lead a major upgrade in the new year: Understand upgrade processes, testing, and automated test frameworks. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
UK - ServiceNow Consultant - Hybrid I'm supporting a leading consultancy that is expanding its ServiceNow capability in the UK. We're seeking ServiceNow specialists across multiple levels, from experienced consultants through to senior architects, to join a high-performing and growing practice. Role Overview Contribute to or lead full lifecycle ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM Work directly with business and technical stakeholders to shape high-quality solutions Support the development of best-practice frameworks and platform standards Mentor junior colleagues (for senior-level applicants) Occasional travel to client sites across the UK, with full flexibility Requirements Hands-on experience with the ServiceNow platform in consulting or delivery roles Strong understanding of platform configuration, integrations, and delivery methodologies Excellent communication and stakeholder engagement skills Relevant ServiceNow certifications (CSA, CIS, CTA, etc.) are a strong plus What's Offered Clear career progression pathways within a growing ServiceNow practice Flexible working arrangements Opportunity to deliver impactful, enterprise-scale digital transformation projects If you're exploring your next move within the UK's ServiceNow market, I'd be happy to arrange a confidential discussion.
10/12/2025
Full time
UK - ServiceNow Consultant - Hybrid I'm supporting a leading consultancy that is expanding its ServiceNow capability in the UK. We're seeking ServiceNow specialists across multiple levels, from experienced consultants through to senior architects, to join a high-performing and growing practice. Role Overview Contribute to or lead full lifecycle ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM Work directly with business and technical stakeholders to shape high-quality solutions Support the development of best-practice frameworks and platform standards Mentor junior colleagues (for senior-level applicants) Occasional travel to client sites across the UK, with full flexibility Requirements Hands-on experience with the ServiceNow platform in consulting or delivery roles Strong understanding of platform configuration, integrations, and delivery methodologies Excellent communication and stakeholder engagement skills Relevant ServiceNow certifications (CSA, CIS, CTA, etc.) are a strong plus What's Offered Clear career progression pathways within a growing ServiceNow practice Flexible working arrangements Opportunity to deliver impactful, enterprise-scale digital transformation projects If you're exploring your next move within the UK's ServiceNow market, I'd be happy to arrange a confidential discussion.
Office 365 Migration, Assessment, Implementation and Consulting experience with large scale migrations to Microsoft Office 365. Experience with and/or deep understanding of Microsoft collaboration stack including Office 365, Exchange, Teams, OneDrive, SharePoint Online. Experience in performing and leading Office 365 migrations for multiple large and small customer Experience in creation of SharePoint sites and associated data migration Experience with PowerShell, PowerShell Workflow and troubleshooting PowerShell ISE Experience in Proofpoint or similar Email security solution implementation/migration Knowledge of IT security risks. Work with various stakeholders to make sure that the client's policies & configurations always up to date and are implemented Coordinate with the Unified Communications and Directory Services teams as needed Prepare technical documentation and implementation guides as needed to support the O365 environment. Implement O365 and Create HLD/LLD documentations Working knowledge of following technologies: Microsoft Identify Manager, Forefront Identity Manager and/or 3rd party Identity Solutions. Identity Management (Active Directory, Azure Active Directory, Microsoft Identity Manager/FIM) O365, Exchange and Exchange Online. Good to have Service Management Automation (SMA) and/or Windows Azure Pack (WAP) or Azure Stack. Required industry experience: Office 365 architect requires prior Office 365 mailbox, sharepoint, onedrive, MS teams data migration experience, scheduling migration batches and process management. Knowledge of several of the following areas: infrastructure solutions (especially Microsoft), cloud technologies, networking, data center operations, platform migration and enterprise directories. Knowledge of operation management, systems security, testing, databases and mobility considerations. Must Have's: Education: Bachelor's degree in equivalent industry experience Successfully implemented/supported Office 365 and supporting identity technologies. Expertise in the Office 365 platform and all O365 technologies - Email, SharePoint, OneDrive, MS Teams O365/Hybrid Exchange Migrations, Email Gateway migrations, M365 License optimization Expertise in using Migration tools like Quest, Sharegate etc. Understanding of Identity Management Solutions aligned to Office 365 including Azure AD, Azure AD Connect and AD FS Extensive experience in O365 suite of services management and transformation project (management, assessments, migrations, consolidations projects, etc.) Focused on continuous service improvements of customer's O365 landscape Experience with using IT service management tools (eg; ServiceNow) Excellent communication, organization and writing skills are required Microsoft 365 Identity and services, Microsoft 365 Mobility & security certifications Knowledge of Windows Server, MS Exchange and Office 365 solutions Good to Have: Microsoft 365 Certified: Enterprise Administrator Expert ITIL knowledge of V3 Experience in designing and implementing automation scripts. Note: 3 days at office is mandate/Monday and Friday is work from home
09/12/2025
Full time
Office 365 Migration, Assessment, Implementation and Consulting experience with large scale migrations to Microsoft Office 365. Experience with and/or deep understanding of Microsoft collaboration stack including Office 365, Exchange, Teams, OneDrive, SharePoint Online. Experience in performing and leading Office 365 migrations for multiple large and small customer Experience in creation of SharePoint sites and associated data migration Experience with PowerShell, PowerShell Workflow and troubleshooting PowerShell ISE Experience in Proofpoint or similar Email security solution implementation/migration Knowledge of IT security risks. Work with various stakeholders to make sure that the client's policies & configurations always up to date and are implemented Coordinate with the Unified Communications and Directory Services teams as needed Prepare technical documentation and implementation guides as needed to support the O365 environment. Implement O365 and Create HLD/LLD documentations Working knowledge of following technologies: Microsoft Identify Manager, Forefront Identity Manager and/or 3rd party Identity Solutions. Identity Management (Active Directory, Azure Active Directory, Microsoft Identity Manager/FIM) O365, Exchange and Exchange Online. Good to have Service Management Automation (SMA) and/or Windows Azure Pack (WAP) or Azure Stack. Required industry experience: Office 365 architect requires prior Office 365 mailbox, sharepoint, onedrive, MS teams data migration experience, scheduling migration batches and process management. Knowledge of several of the following areas: infrastructure solutions (especially Microsoft), cloud technologies, networking, data center operations, platform migration and enterprise directories. Knowledge of operation management, systems security, testing, databases and mobility considerations. Must Have's: Education: Bachelor's degree in equivalent industry experience Successfully implemented/supported Office 365 and supporting identity technologies. Expertise in the Office 365 platform and all O365 technologies - Email, SharePoint, OneDrive, MS Teams O365/Hybrid Exchange Migrations, Email Gateway migrations, M365 License optimization Expertise in using Migration tools like Quest, Sharegate etc. Understanding of Identity Management Solutions aligned to Office 365 including Azure AD, Azure AD Connect and AD FS Extensive experience in O365 suite of services management and transformation project (management, assessments, migrations, consolidations projects, etc.) Focused on continuous service improvements of customer's O365 landscape Experience with using IT service management tools (eg; ServiceNow) Excellent communication, organization and writing skills are required Microsoft 365 Identity and services, Microsoft 365 Mobility & security certifications Knowledge of Windows Server, MS Exchange and Office 365 solutions Good to Have: Microsoft 365 Certified: Enterprise Administrator Expert ITIL knowledge of V3 Experience in designing and implementing automation scripts. Note: 3 days at office is mandate/Monday and Friday is work from home
Senior ServiceNow Business Analyst - Platform Management Are you a ServiceNow Business Analyst who can walk into a room full of senior stakeholders, map out a messy banking process, and instantly see how to translate it into clean, scalable, OOB-first ServiceNow capability? If so, this could be for you! You will be the person organisations rely on when they are trying to untangle legacy workflows, strengthen governance, modernise their platform lifecycle, and get real value from their ServiceNow investment. If you thrive on pairing deep ITSM and ITOM knowledge with strong stakeholder influence, especially in banking environments, this is the kind of work where your voice genuinely shapes outcomes. What you will be doing You will be the go to expert for clients who want ServiceNow to run better, scale better, and be used properly. Day to day, you will: Lead workshops, challenge assumptions, and translate complex business needs into clear ServiceNow requirements Map current state processes and show stakeholders exactly how to shift to OOB aligned ServiceNow best practice Own the design, configuration and implementation of ITSM and ITOM solutions while keeping architecture and governance front of mind Oversee data modelling, integrations, UAT planning, training and defect resolution to ensure delivery that actually lands Guide clients through patching, upgrades, lifecycle management, and platform stability conversations Mentor junior team members and consolidate KPIs into clear and insightful reporting What you bring You are not just a BA. You are someone who can communicate how a platform works, defend good practice, and confidently engage with senior banking stakeholders. You should have: 5+ years as a Business Analyst in ITSM or ServiceNow focused environments Strong hands on experience across ITSM, ITOM, ITIL processes and ServiceNow best practice The ability to push for OOB where it makes sense and explain why it matters Experience supporting platform lifecycle activities including patching, upgrades and decommissioning A clear and structured communication style that works across both technical and business audiences ServiceNow certifications such as CSA, CAD or CIS ITSM with ITIL or Agile desirable Banking or financial services experience is highly advantageous What is in it for you You will join an expert team where your technical voice is respected, your recommendations land, and your domain expertise shapes client transformations. Expect a competitive package, strong training and certification support, and opportunities to work on complex enterprise environments where your skills make a visible impact. Ready to step into a role where your ServiceNow expertise genuinely drives change?
08/12/2025
Full time
Senior ServiceNow Business Analyst - Platform Management Are you a ServiceNow Business Analyst who can walk into a room full of senior stakeholders, map out a messy banking process, and instantly see how to translate it into clean, scalable, OOB-first ServiceNow capability? If so, this could be for you! You will be the person organisations rely on when they are trying to untangle legacy workflows, strengthen governance, modernise their platform lifecycle, and get real value from their ServiceNow investment. If you thrive on pairing deep ITSM and ITOM knowledge with strong stakeholder influence, especially in banking environments, this is the kind of work where your voice genuinely shapes outcomes. What you will be doing You will be the go to expert for clients who want ServiceNow to run better, scale better, and be used properly. Day to day, you will: Lead workshops, challenge assumptions, and translate complex business needs into clear ServiceNow requirements Map current state processes and show stakeholders exactly how to shift to OOB aligned ServiceNow best practice Own the design, configuration and implementation of ITSM and ITOM solutions while keeping architecture and governance front of mind Oversee data modelling, integrations, UAT planning, training and defect resolution to ensure delivery that actually lands Guide clients through patching, upgrades, lifecycle management, and platform stability conversations Mentor junior team members and consolidate KPIs into clear and insightful reporting What you bring You are not just a BA. You are someone who can communicate how a platform works, defend good practice, and confidently engage with senior banking stakeholders. You should have: 5+ years as a Business Analyst in ITSM or ServiceNow focused environments Strong hands on experience across ITSM, ITOM, ITIL processes and ServiceNow best practice The ability to push for OOB where it makes sense and explain why it matters Experience supporting platform lifecycle activities including patching, upgrades and decommissioning A clear and structured communication style that works across both technical and business audiences ServiceNow certifications such as CSA, CAD or CIS ITSM with ITIL or Agile desirable Banking or financial services experience is highly advantageous What is in it for you You will join an expert team where your technical voice is respected, your recommendations land, and your domain expertise shapes client transformations. Expect a competitive package, strong training and certification support, and opportunities to work on complex enterprise environments where your skills make a visible impact. Ready to step into a role where your ServiceNow expertise genuinely drives change?
Job Title: Lead Technical Consultant Service Operations - Dynatrace, AppDynamics, Datadog Location: Hybrid (UK, with travel as required) Type: Full-time Do you want to be part of something special? Morela is representing a high-growth start-up redefining IT Operations , led by a serial entrepreneur with a proven track record of building successful businesses. This is your chance to join a team breaking the mold in enterprise service delivery and shaping the future of IT Operations from the ground up. We re looking for a Lead Technical Consultant who thrives in complex enterprise environments and loves working with cutting-edge technology. You will design, implement, and optimise IT Operations solutions across observability, AIOps, and ITSM platforms, help clients adopt best practices in Event Management and OpenTelemetry, and act as a trusted technical advisor bridging technology and business strategy. You ll also help develop frameworks, accelerators, and methodologies that define how the company delivers its services. Skills & Experience: 5+ years in IT Operations, consulting, or related technical roles Hands-on experience with observability platforms : Dynatrace, AppDynamics, Datadog Experience with AIOps/ITSM tools : BigPanda, Splunk ITSM, ServiceNow, or equivalent Expertise in Event Management and OpenTelemetry Strong knowledge of ITSM/ITIL frameworks and Enterprise Architecture principles Proven experience delivering solutions to large enterprise clients Ability to bridge technical delivery with business strategy , advising senior stakeholders Excellent problem-solving, communication, and stakeholder management skills Experience implementing and optimising IT Operations solutions across multiple technologies Compensation & Benefits: Base salary: £75,000 £100,000 (depending on experience) Annual performance bonus 25 days annual leave plus bank holidays Hybrid working with flexibility around client engagements Opportunity to work on innovative, high-impact projects in a fast-growing start-up If you re ready to push boundaries in IT Operations and make a tangible impact , this is the role for you.
08/12/2025
Full time
Job Title: Lead Technical Consultant Service Operations - Dynatrace, AppDynamics, Datadog Location: Hybrid (UK, with travel as required) Type: Full-time Do you want to be part of something special? Morela is representing a high-growth start-up redefining IT Operations , led by a serial entrepreneur with a proven track record of building successful businesses. This is your chance to join a team breaking the mold in enterprise service delivery and shaping the future of IT Operations from the ground up. We re looking for a Lead Technical Consultant who thrives in complex enterprise environments and loves working with cutting-edge technology. You will design, implement, and optimise IT Operations solutions across observability, AIOps, and ITSM platforms, help clients adopt best practices in Event Management and OpenTelemetry, and act as a trusted technical advisor bridging technology and business strategy. You ll also help develop frameworks, accelerators, and methodologies that define how the company delivers its services. Skills & Experience: 5+ years in IT Operations, consulting, or related technical roles Hands-on experience with observability platforms : Dynatrace, AppDynamics, Datadog Experience with AIOps/ITSM tools : BigPanda, Splunk ITSM, ServiceNow, or equivalent Expertise in Event Management and OpenTelemetry Strong knowledge of ITSM/ITIL frameworks and Enterprise Architecture principles Proven experience delivering solutions to large enterprise clients Ability to bridge technical delivery with business strategy , advising senior stakeholders Excellent problem-solving, communication, and stakeholder management skills Experience implementing and optimising IT Operations solutions across multiple technologies Compensation & Benefits: Base salary: £75,000 £100,000 (depending on experience) Annual performance bonus 25 days annual leave plus bank holidays Hybrid working with flexibility around client engagements Opportunity to work on innovative, high-impact projects in a fast-growing start-up If you re ready to push boundaries in IT Operations and make a tangible impact , this is the role for you.
Job Title: Lead Technical Consultant - Service Operations - Dynatrace, AppDynamics, Datadog Location: Hybrid (UK, with travel as required) Type: Full-time Do you want to be part of something special? Morela is representing a high-growth start-up redefining IT Operations , led by a serial entrepreneur with a proven track record of building successful businesses. This is your chance to join a team breaking the mold in enterprise service delivery and shaping the future of IT Operations from the ground up. We're looking for a Lead Technical Consultant who thrives in complex enterprise environments and loves working with cutting-edge technology. You will design, implement, and optimise IT Operations solutions across observability, AIOps, and ITSM platforms, help clients adopt best practices in Event Management and OpenTelemetry, and act as a trusted technical advisor bridging technology and business strategy. You'll also help develop frameworks, accelerators, and methodologies that define how the company delivers its services. Skills & Experience: 5+ years in IT Operations, consulting, or related technical roles Hands-on experience with observability platforms : Dynatrace, AppDynamics, Datadog Experience with AIOps/ITSM tools : BigPanda, Splunk ITSM, ServiceNow, or equivalent Expertise in Event Management and OpenTelemetry Strong knowledge of ITSM/ITIL frameworks and Enterprise Architecture principles Proven experience delivering solutions to large enterprise clients Ability to bridge technical delivery with business strategy , advising senior stakeholders Excellent problem-solving, communication, and stakeholder management skills Experience implementing and optimising IT Operations solutions across multiple technologies Compensation & Benefits: Base salary: £75,000 - £100,000 (depending on experience) Annual performance bonus 25 days' annual leave plus bank holidays Hybrid working with flexibility around client engagements Opportunity to work on innovative, high-impact projects in a fast-growing start-up If you're ready to push boundaries in IT Operations and make a tangible impact , this is the role for you.
08/12/2025
Full time
Job Title: Lead Technical Consultant - Service Operations - Dynatrace, AppDynamics, Datadog Location: Hybrid (UK, with travel as required) Type: Full-time Do you want to be part of something special? Morela is representing a high-growth start-up redefining IT Operations , led by a serial entrepreneur with a proven track record of building successful businesses. This is your chance to join a team breaking the mold in enterprise service delivery and shaping the future of IT Operations from the ground up. We're looking for a Lead Technical Consultant who thrives in complex enterprise environments and loves working with cutting-edge technology. You will design, implement, and optimise IT Operations solutions across observability, AIOps, and ITSM platforms, help clients adopt best practices in Event Management and OpenTelemetry, and act as a trusted technical advisor bridging technology and business strategy. You'll also help develop frameworks, accelerators, and methodologies that define how the company delivers its services. Skills & Experience: 5+ years in IT Operations, consulting, or related technical roles Hands-on experience with observability platforms : Dynatrace, AppDynamics, Datadog Experience with AIOps/ITSM tools : BigPanda, Splunk ITSM, ServiceNow, or equivalent Expertise in Event Management and OpenTelemetry Strong knowledge of ITSM/ITIL frameworks and Enterprise Architecture principles Proven experience delivering solutions to large enterprise clients Ability to bridge technical delivery with business strategy , advising senior stakeholders Excellent problem-solving, communication, and stakeholder management skills Experience implementing and optimising IT Operations solutions across multiple technologies Compensation & Benefits: Base salary: £75,000 - £100,000 (depending on experience) Annual performance bonus 25 days' annual leave plus bank holidays Hybrid working with flexibility around client engagements Opportunity to work on innovative, high-impact projects in a fast-growing start-up If you're ready to push boundaries in IT Operations and make a tangible impact , this is the role for you.
Salary: Up to £100,000 Hybrid Model: 1 day p/w in Central London (remaining remote) Job Type: Permanent ServiceNow Discovery Engineer - AWS Integration Salary: £90,000 to £100,000 (dependent on candidate experience) Package : Excellent employee benefits package Hybrid Model : 1 day p/w in Central London (remaining remote) Location : London Sector: Financial/Banking Overview: My client, one of the UK's most exciting and fastest growing IT Services organisations is seeking a skilled ServiceNow Discovery Engineer with hands-on experience configuring event-driven discovery for AWS environments . The initial project the candidate will be placed on (projected to last several years) will be with a major internationally operating Financial Services organisation to utilise their skills on a large-scaled ServiceNow AWS integration. The ideal candidate will have strong JavaScript development skills , particularly in ServiceNow Business Rules , Script Includes , and custom Server Side Scripting . Key Responsibilities: Set up and fine-tune event-driven AWS resource discovery using ServiceNow Discovery and MID Servers. Design, implement, and support custom probes, sensors, and patterns tailored for dynamic cloud environments. Develop and debug JavaScript-based business rules, script includes, and workflow scripts within the ServiceNow platform. Partner with cloud and infrastructure teams to maintain accurate and up-to-date CMDB records. Track and enhance the performance of ServiceNow Discovery and optimize ECC Queue processing. Required Skills: Strong experience with ServiceNow Discovery , especially in AWS environments . Strong proficiency in JavaScript within the ServiceNow platform. Familiarity with CMDB architecture , event-driven automation , and MID Server configuration . Experience with AWS services and cloud resource modelling. Ability to analyze Discovery logs and optimize probe/sensor performance To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
08/12/2025
Full time
Salary: Up to £100,000 Hybrid Model: 1 day p/w in Central London (remaining remote) Job Type: Permanent ServiceNow Discovery Engineer - AWS Integration Salary: £90,000 to £100,000 (dependent on candidate experience) Package : Excellent employee benefits package Hybrid Model : 1 day p/w in Central London (remaining remote) Location : London Sector: Financial/Banking Overview: My client, one of the UK's most exciting and fastest growing IT Services organisations is seeking a skilled ServiceNow Discovery Engineer with hands-on experience configuring event-driven discovery for AWS environments . The initial project the candidate will be placed on (projected to last several years) will be with a major internationally operating Financial Services organisation to utilise their skills on a large-scaled ServiceNow AWS integration. The ideal candidate will have strong JavaScript development skills , particularly in ServiceNow Business Rules , Script Includes , and custom Server Side Scripting . Key Responsibilities: Set up and fine-tune event-driven AWS resource discovery using ServiceNow Discovery and MID Servers. Design, implement, and support custom probes, sensors, and patterns tailored for dynamic cloud environments. Develop and debug JavaScript-based business rules, script includes, and workflow scripts within the ServiceNow platform. Partner with cloud and infrastructure teams to maintain accurate and up-to-date CMDB records. Track and enhance the performance of ServiceNow Discovery and optimize ECC Queue processing. Required Skills: Strong experience with ServiceNow Discovery , especially in AWS environments . Strong proficiency in JavaScript within the ServiceNow platform. Familiarity with CMDB architecture , event-driven automation , and MID Server configuration . Experience with AWS services and cloud resource modelling. Ability to analyze Discovery logs and optimize probe/sensor performance To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
We are looking for an expert ServiceNow Solution Architect you will be responsible for translating client requirements into differentiated, deliverable solutions using in-depth knowledge of the ServiceNow platform. You are expected to be a subject matter expert, collaborate with and manage the team to perform effectively, and be responsible for team decisions. Engaging with business and technical teams from across the organisation and contributing to key decisions will be essential, as well as providing solutions to problems that apply across various teams. Expert proficiency in ServiceNow is required. Core responsibilities include: Provide oversight of Technical Governance across the ServiceNow platform. Enforce coding standards across the existing teams and external resources. Provide solutions and document High-Level Design artefacts. Act as an escalation point for issues and development blockers. Proactively identify and log improvement opportunities for the business. Contribute to platform health management. Support technical triage of major issues where required. Location: London - Hybrid Contract Randstad Technologies is acting as an Employment Business in relation to this vacancy.
06/12/2025
Contractor
We are looking for an expert ServiceNow Solution Architect you will be responsible for translating client requirements into differentiated, deliverable solutions using in-depth knowledge of the ServiceNow platform. You are expected to be a subject matter expert, collaborate with and manage the team to perform effectively, and be responsible for team decisions. Engaging with business and technical teams from across the organisation and contributing to key decisions will be essential, as well as providing solutions to problems that apply across various teams. Expert proficiency in ServiceNow is required. Core responsibilities include: Provide oversight of Technical Governance across the ServiceNow platform. Enforce coding standards across the existing teams and external resources. Provide solutions and document High-Level Design artefacts. Act as an escalation point for issues and development blockers. Proactively identify and log improvement opportunities for the business. Contribute to platform health management. Support technical triage of major issues where required. Location: London - Hybrid Contract Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Are you a ServiceNow pro who loves shaping great employee experiences. We're looking for someone who can think big picture, dive into the technical detail when needed, and guide both clients and teams toward successful outcomes. What You'll Be Doing Lead the architecture and design of HRSD solutions across modules like Case & Knowledge Management, Employee Center, Lifecycle Events, and more. Work closely with clients to understand their needs and turn them into scalable, practical ServiceNow solutions. Be the technical go-to person for the team - helping guide consultants and developers during delivery. Stay on top of the latest ServiceNow HRSD updates and features to keep our clients ahead of the curve. Make sure our designs follow best practices and deliver value - not just functionality. What You Bring Hands-on experience with ServiceNow HRSD - ideally across multiple modules. Solid understanding of ServiceNow architecture, integrations, and platform capabilities. Experience leading end-to-end implementations or solution design for enterprise clients. Great communication skills - you can talk tech with developers and strategy with business leaders. Certifications like CSA, HRSD Implementation Specialist, or CAD are a big plus. Eligible for security clearance / ILR
05/12/2025
Full time
Are you a ServiceNow pro who loves shaping great employee experiences. We're looking for someone who can think big picture, dive into the technical detail when needed, and guide both clients and teams toward successful outcomes. What You'll Be Doing Lead the architecture and design of HRSD solutions across modules like Case & Knowledge Management, Employee Center, Lifecycle Events, and more. Work closely with clients to understand their needs and turn them into scalable, practical ServiceNow solutions. Be the technical go-to person for the team - helping guide consultants and developers during delivery. Stay on top of the latest ServiceNow HRSD updates and features to keep our clients ahead of the curve. Make sure our designs follow best practices and deliver value - not just functionality. What You Bring Hands-on experience with ServiceNow HRSD - ideally across multiple modules. Solid understanding of ServiceNow architecture, integrations, and platform capabilities. Experience leading end-to-end implementations or solution design for enterprise clients. Great communication skills - you can talk tech with developers and strategy with business leaders. Certifications like CSA, HRSD Implementation Specialist, or CAD are a big plus. Eligible for security clearance / ILR
Role: ServiceNow ArchitectLocation: Remote in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and detailed solution designs, sequence diagrams, and integration contracts. Salesforce Integration Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud/Experience Cloud) using REST/SOAP, OAuth 2.0, webhooks/Platform Events, and IntegrationHub/MuleSoft or other iPaaS. Define data synchronization, error handling, security, and performance patterns for cross-platform workflows. Platform Governance & Best Practices Establish technical guardrails, coding standards, ACL/security model, and reusable patterns. Lead architecture reviews, design authority, and change advisory engagements to ensure platform quality and compliance. Delivery Leadership Provide architectural runway and technical direction to developers and admins; perform design/code reviews. Optimize performance, scalability, resiliency, and upgradeability across environments. Champion DevOps practices (branching strategies, CI/CD pipelines, ATF automation) and oversee release quality. Security, Risk, and Compliance Implement robust access controls (ACLs, roles), data protection, auditability, and compliance with enterprise policies (e.g., ITIL/ISO/SoX/GDPR as applicable). Stakeholder Engagement Translate business objectives into target-state architectures and roadmaps; articulate trade-offs and recommended approaches to technical and non-technical stakeholders. Minimum Qualifications Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent hands-on experience). 7+ years of hands-on ServiceNow experience, including 3+ years in an Architect role leading enterprise implementations. Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD; strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). Strong knowledge of Agile delivery and ITIL processes; able to set technical direction within cross-functional teams. Proficiency with integration patterns (event-driven, batch, near-real-time), MID Server, scripted APIs, and platform security. Excellent communication, leadership, and stakeholder management skills; able to work independently in a distributed, remote environment. Preferred Qualifications ServiceNow certifications: CSA, CAD, and one or more CIS (e.g., CIS ITSM, CIS ITOM, CIS CSM); CTA/CMA highly desirable. Salesforce exposure/certifications (e.g., Administrator, Platform App Builder, or an Integration/System Architect track) is a plus. Experience with SPM, App Engine/Custom Apps, SecOps/IRM, and large-scale upgrades to the latest ServiceNow family releases. Hands-on with CI/CD (GitHub/GitLab/Azure DevOps), ATF, automated quality gates, and environment strategy. Familiarity with identity and access management (SSO/SAML/OIDC, SCIM), and enterprise integration tooling (e.g., MuleSoft, Kafka/Event Bus). ITIL v4 certification or equivalent practical experience. Self-motivated, results-oriented, with strengths in critical thinking and strategic problem-solving. JBRP1_UKTJ
04/12/2025
Full time
Role: ServiceNow ArchitectLocation: Remote in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and detailed solution designs, sequence diagrams, and integration contracts. Salesforce Integration Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud/Experience Cloud) using REST/SOAP, OAuth 2.0, webhooks/Platform Events, and IntegrationHub/MuleSoft or other iPaaS. Define data synchronization, error handling, security, and performance patterns for cross-platform workflows. Platform Governance & Best Practices Establish technical guardrails, coding standards, ACL/security model, and reusable patterns. Lead architecture reviews, design authority, and change advisory engagements to ensure platform quality and compliance. Delivery Leadership Provide architectural runway and technical direction to developers and admins; perform design/code reviews. Optimize performance, scalability, resiliency, and upgradeability across environments. Champion DevOps practices (branching strategies, CI/CD pipelines, ATF automation) and oversee release quality. Security, Risk, and Compliance Implement robust access controls (ACLs, roles), data protection, auditability, and compliance with enterprise policies (e.g., ITIL/ISO/SoX/GDPR as applicable). Stakeholder Engagement Translate business objectives into target-state architectures and roadmaps; articulate trade-offs and recommended approaches to technical and non-technical stakeholders. Minimum Qualifications Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent hands-on experience). 7+ years of hands-on ServiceNow experience, including 3+ years in an Architect role leading enterprise implementations. Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD; strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). Strong knowledge of Agile delivery and ITIL processes; able to set technical direction within cross-functional teams. Proficiency with integration patterns (event-driven, batch, near-real-time), MID Server, scripted APIs, and platform security. Excellent communication, leadership, and stakeholder management skills; able to work independently in a distributed, remote environment. Preferred Qualifications ServiceNow certifications: CSA, CAD, and one or more CIS (e.g., CIS ITSM, CIS ITOM, CIS CSM); CTA/CMA highly desirable. Salesforce exposure/certifications (e.g., Administrator, Platform App Builder, or an Integration/System Architect track) is a plus. Experience with SPM, App Engine/Custom Apps, SecOps/IRM, and large-scale upgrades to the latest ServiceNow family releases. Hands-on with CI/CD (GitHub/GitLab/Azure DevOps), ATF, automated quality gates, and environment strategy. Familiarity with identity and access management (SSO/SAML/OIDC, SCIM), and enterprise integration tooling (e.g., MuleSoft, Kafka/Event Bus). ITIL v4 certification or equivalent practical experience. Self-motivated, results-oriented, with strengths in critical thinking and strategic problem-solving. JBRP1_UKTJ
ServiceNow Architect - Hybrid (UK-wide, once/month office + client travel) - 75k + bonus We're on the lookout for a ServiceNow Architect who knows their way around the platform and isn't afraid to get stuck in. You'll be joining a solid team working with big-name clients on proper transformation projects, not just tweaking forms or fiddling with workflows. You don't have to have bags of experience, but ideally you'll come from a consultancy background and have done some work in the ServiceNow Architecture space. If you're someone who enjoys solving chunky problems, building slick solutions, and having a real say in how things get done, this could be right up your street. What You'll Be Doing: You'll be front and centre when it comes to shaping how ServiceNow fits into the wider business and tech landscape. That means working closely with clients to understand what they actually need, mapping out the journey, and designing the architecture to get them there. You'll be hands-on with the platform - building, configuring, and making sure it all runs like clockwork. Whether it's ITSM, ITOM, GenAI, or UI Builder, you'll know how to get the best out of it. You'll also be guiding developers, consultants, and PMs to make sure everyone's pulling in the same direction. And it's not just about the tech. You'll be helping clients rethink how they work spotting opportunities to automate, streamline, and improve. You'll also get involved in internal innovation, shaping new ideas, writing the odd whitepaper, and helping win new work. What We're After: You might already be an Architect, or you're a strong Developer ready to step up. Either way, you've got solid platform experience, a few certs under your belt (System Admin, Implementation Specialist, etc.), and you're comfortable talking both tech and business. You've worked across different modules and know how to tie it all together into something that delivers real value. You're confident leading teams, working with clients, and making decisions that stick. Bonus points if you've worked in agile setups, used modelling tools like BPMN/UML, and have a decent handle on scripting and integrations. But more than anything, we want someone who's curious, collaborative, and up for a challenge. What's In It For You: Up to 75k base + performance bonus Flexible benefits tailored to your lifestyle Mental health and wellbeing support Fancy it? I'm looking to get CVs out for this ASAP so send your CV in for immediate consideration on this one. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
02/12/2025
Full time
ServiceNow Architect - Hybrid (UK-wide, once/month office + client travel) - 75k + bonus We're on the lookout for a ServiceNow Architect who knows their way around the platform and isn't afraid to get stuck in. You'll be joining a solid team working with big-name clients on proper transformation projects, not just tweaking forms or fiddling with workflows. You don't have to have bags of experience, but ideally you'll come from a consultancy background and have done some work in the ServiceNow Architecture space. If you're someone who enjoys solving chunky problems, building slick solutions, and having a real say in how things get done, this could be right up your street. What You'll Be Doing: You'll be front and centre when it comes to shaping how ServiceNow fits into the wider business and tech landscape. That means working closely with clients to understand what they actually need, mapping out the journey, and designing the architecture to get them there. You'll be hands-on with the platform - building, configuring, and making sure it all runs like clockwork. Whether it's ITSM, ITOM, GenAI, or UI Builder, you'll know how to get the best out of it. You'll also be guiding developers, consultants, and PMs to make sure everyone's pulling in the same direction. And it's not just about the tech. You'll be helping clients rethink how they work spotting opportunities to automate, streamline, and improve. You'll also get involved in internal innovation, shaping new ideas, writing the odd whitepaper, and helping win new work. What We're After: You might already be an Architect, or you're a strong Developer ready to step up. Either way, you've got solid platform experience, a few certs under your belt (System Admin, Implementation Specialist, etc.), and you're comfortable talking both tech and business. You've worked across different modules and know how to tie it all together into something that delivers real value. You're confident leading teams, working with clients, and making decisions that stick. Bonus points if you've worked in agile setups, used modelling tools like BPMN/UML, and have a decent handle on scripting and integrations. But more than anything, we want someone who's curious, collaborative, and up for a challenge. What's In It For You: Up to 75k base + performance bonus Flexible benefits tailored to your lifestyle Mental health and wellbeing support Fancy it? I'm looking to get CVs out for this ASAP so send your CV in for immediate consideration on this one. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope. This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client SIAM will be owned by the client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking. 2. Service Transition Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent governance, reporting, and stakeholder management skills. Desirable: Cloud infrastructure knowledge (AWS, OpenShift). Familiarity with secure/government environments. Experience in contract and commercial management Fully Remote Inside IR35 January/February Start Date Please send me your CV if you're interested
02/12/2025
Contractor
Job Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope. This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client SIAM will be owned by the client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking. 2. Service Transition Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent governance, reporting, and stakeholder management skills. Desirable: Cloud infrastructure knowledge (AWS, OpenShift). Familiarity with secure/government environments. Experience in contract and commercial management Fully Remote Inside IR35 January/February Start Date Please send me your CV if you're interested
Job Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope. This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client SIAM will be owned by the client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking. 2. Service Transition Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent governance, reporting, and stakeholder management skills. Desirable: Cloud infrastructure knowledge (AWS, OpenShift). Familiarity with secure/government environments. Experience in contract and commercial management Please send me your CV if you're interested
02/12/2025
Contractor
Job Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope. This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client SIAM will be owned by the client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking. 2. Service Transition Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent governance, reporting, and stakeholder management skills. Desirable: Cloud infrastructure knowledge (AWS, OpenShift). Familiarity with secure/government environments. Experience in contract and commercial management Please send me your CV if you're interested
Job Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope. This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client SIAM will be owned by the client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking. 2. Service Transition Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent governance, reporting, and stakeholder management skills. Desirable: Cloud infrastructure knowledge (AWS, OpenShift). Familiarity with secure/government environments. Experience in contract and commercial management Fully Remote Inside IR35 January/February Start Date Please send me your CV if you're interested
02/12/2025
Contractor
Job Title: SIAM Service Manager Role Purpose: Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence. The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope. This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD. ITSM tool configuration is out of scope for the client SIAM will be owned by the client, and this role will operate within that framework. Key Responsibilities: 1. Service Architecture & Design Define and implement service architecture for integrated services. Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements. Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow). Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking. 2. Service Transition Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent governance, reporting, and stakeholder management skills. Desirable: Cloud infrastructure knowledge (AWS, OpenShift). Familiarity with secure/government environments. Experience in contract and commercial management Fully Remote Inside IR35 January/February Start Date Please send me your CV if you're interested
Job Title: Service Architect Contract: 6 Months (Inside IR35) Clearance: Current SC Clearance Required Location: Fully Remote Start Date: January/February 2026 Rate: 575 per day / 76.67 per hour Overview: We are seeking an experienced Service Architect to design and implement a robust service architecture across a multi-supplier ecosystem, ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role will drive governance, service transition, and continual improvement while maintaining operational excellence within a secure environment. Key Responsibilities: Define and implement service architecture for integrated services across multiple suppliers Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) Design ticket flows and ensure integration with ITSM tools (ServiceNow preferred) Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking Lead service transition activities, including operational readiness checks and runbook creation Operate within a SIAM governance framework, conducting monthly service reviews and SLA/KPI reporting Drive continual service improvement plans to optimise processes and enhance customer experience Act as the central point of contact for service integration issues and supplier collaboration Required Skills: Strong experience in SIAM and multi-supplier environments Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred) Proven ability to design service architecture, ticket flows, and SLA frameworks Excellent governance, reporting, and stakeholder management skills Current SC Clearance is mandatory Desirable: Cloud infrastructure knowledge (AWS, Openshift) Familiarity with secure/government environments Experience in contract and commercial management
02/12/2025
Contractor
Job Title: Service Architect Contract: 6 Months (Inside IR35) Clearance: Current SC Clearance Required Location: Fully Remote Start Date: January/February 2026 Rate: 575 per day / 76.67 per hour Overview: We are seeking an experienced Service Architect to design and implement a robust service architecture across a multi-supplier ecosystem, ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role will drive governance, service transition, and continual improvement while maintaining operational excellence within a secure environment. Key Responsibilities: Define and implement service architecture for integrated services across multiple suppliers Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) Design ticket flows and ensure integration with ITSM tools (ServiceNow preferred) Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking Lead service transition activities, including operational readiness checks and runbook creation Operate within a SIAM governance framework, conducting monthly service reviews and SLA/KPI reporting Drive continual service improvement plans to optimise processes and enhance customer experience Act as the central point of contact for service integration issues and supplier collaboration Required Skills: Strong experience in SIAM and multi-supplier environments Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred) Proven ability to design service architecture, ticket flows, and SLA frameworks Excellent governance, reporting, and stakeholder management skills Current SC Clearance is mandatory Desirable: Cloud infrastructure knowledge (AWS, Openshift) Familiarity with secure/government environments Experience in contract and commercial management
Asset Manager Hybrid/Birmingham/Remote The Asset Manager will report to the Data Architect Manager and is responsible for ensuring that NRTS product and configuration data is accurate, consistent, and complete across all systems. This role manages the Product Catalogue, implements the Information Asset Register, and ensures data governance and obsolescence processes are executed effectively for mainly hardware assets. The post holder provides subject matter expertise across internal and external stakeholders to ensure data assets are fit for purpose and deliver measurable business value. This role underpins the accuracy, reliability, and compliance of NRTS configuration and asset data. The successful candidate will enable the business to make informed decisions, optimise asset lifecycle management, and maintain operational resilience through trusted and governed data. Key Responsibilities Product Catalogue & Asset Management- Populate and maintain the NRTS Product Catalogue with all known versions, specifications, and associated support asset data. - Provide accurate, periodic reports on the supportability and lifecycle status of NRTS assets. - Maintain the accuracy and completeness of all asset and service records used on the NRTS programme. Obsolescence and Configuration Processes- Collaborate with the Logistics Manager, CRM Manager, and Release Manager to review and enhance the Obsolescence Management process and related procedures. - Identify and manage risks relating to asset end-of-life and end-of-support. - Establish and maintain consistent policies and procedures to ensure configuration data is accurate, secure, and contractually compliant. - Manage and maintain multiple NRTS datasets including Forward Stock, Support Spares, Test Equipment, and other repositories to ensure alignment and consistency. Network Configuration Management- Maintaining repository, for network, device and software configurations - Maintain the process to check that CMDB accurately reflects the installed Firmware and software on network assets - Manage discrepancies between Data and installed configuration - Establish process with Provisioning Team for using and recording gold configurations - Track configuration changes on Network Assets Information Governance and Data Quality- Establish and maintain the Asset Information Register (Data Dictionary) to document data sources, ownership, and refresh frequency. - Implement data quality routines, metrics, and controls to proactively identify and resolve data issues. - Grade and prioritize data quality issues based on business and safety impact to ensure that high-value risks are addressed promptly. - Ensure data management processes meet governance standards and audit requirements. Analytics and Reporting- Deliver bespoke analytics and dashboards using Qlik Sense to provide insights into asset lifecycle, data quality, and configuration status. - Support the migration of reporting from QlikView to Qlik Sense, ensuring improved visualization and accessibility. - Produce periodic and ad-hoc reports on product lifecycle, supportability, and configuration compliance for key stakeholders. Stakeholder Engagement and Continuous Improvement- Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. - Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. - Drive ongoing improvements in asset and data management processes through the Continual Service Improvement framework. - Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience- Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. - Data Quality - Strong background in data validation, profiling, and data governance. - Analytics - Capable of creating visual reports and insights in Qlik Sense (or similar BI tools). - Stakeholder Management - Proven ability to work cross-functionally across business, technology, and supplier teams. - Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. - Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes- Analytical and detail-oriented, with strong documentation skills. - Self-starter capable of working independently and managing priorities. - Strong communicator, able to engage and influence technical and business stakeholders. - Able to work under pressure and deliver to tight deadlines. - Committed to continuous improvement and maintaining data excellence. What do we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values differences, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: - 26 days holiday, plus public holidays, and the option to buy or sell days annually - Car Allowance - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
02/12/2025
Full time
Asset Manager Hybrid/Birmingham/Remote The Asset Manager will report to the Data Architect Manager and is responsible for ensuring that NRTS product and configuration data is accurate, consistent, and complete across all systems. This role manages the Product Catalogue, implements the Information Asset Register, and ensures data governance and obsolescence processes are executed effectively for mainly hardware assets. The post holder provides subject matter expertise across internal and external stakeholders to ensure data assets are fit for purpose and deliver measurable business value. This role underpins the accuracy, reliability, and compliance of NRTS configuration and asset data. The successful candidate will enable the business to make informed decisions, optimise asset lifecycle management, and maintain operational resilience through trusted and governed data. Key Responsibilities Product Catalogue & Asset Management- Populate and maintain the NRTS Product Catalogue with all known versions, specifications, and associated support asset data. - Provide accurate, periodic reports on the supportability and lifecycle status of NRTS assets. - Maintain the accuracy and completeness of all asset and service records used on the NRTS programme. Obsolescence and Configuration Processes- Collaborate with the Logistics Manager, CRM Manager, and Release Manager to review and enhance the Obsolescence Management process and related procedures. - Identify and manage risks relating to asset end-of-life and end-of-support. - Establish and maintain consistent policies and procedures to ensure configuration data is accurate, secure, and contractually compliant. - Manage and maintain multiple NRTS datasets including Forward Stock, Support Spares, Test Equipment, and other repositories to ensure alignment and consistency. Network Configuration Management- Maintaining repository, for network, device and software configurations - Maintain the process to check that CMDB accurately reflects the installed Firmware and software on network assets - Manage discrepancies between Data and installed configuration - Establish process with Provisioning Team for using and recording gold configurations - Track configuration changes on Network Assets Information Governance and Data Quality- Establish and maintain the Asset Information Register (Data Dictionary) to document data sources, ownership, and refresh frequency. - Implement data quality routines, metrics, and controls to proactively identify and resolve data issues. - Grade and prioritize data quality issues based on business and safety impact to ensure that high-value risks are addressed promptly. - Ensure data management processes meet governance standards and audit requirements. Analytics and Reporting- Deliver bespoke analytics and dashboards using Qlik Sense to provide insights into asset lifecycle, data quality, and configuration status. - Support the migration of reporting from QlikView to Qlik Sense, ensuring improved visualization and accessibility. - Produce periodic and ad-hoc reports on product lifecycle, supportability, and configuration compliance for key stakeholders. Stakeholder Engagement and Continuous Improvement- Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. - Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. - Drive ongoing improvements in asset and data management processes through the Continual Service Improvement framework. - Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience- Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. - Data Quality - Strong background in data validation, profiling, and data governance. - Analytics - Capable of creating visual reports and insights in Qlik Sense (or similar BI tools). - Stakeholder Management - Proven ability to work cross-functionally across business, technology, and supplier teams. - Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. - Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes- Analytical and detail-oriented, with strong documentation skills. - Self-starter capable of working independently and managing priorities. - Strong communicator, able to engage and influence technical and business stakeholders. - Able to work under pressure and deliver to tight deadlines. - Committed to continuous improvement and maintaining data excellence. What do we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values differences, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: - 26 days holiday, plus public holidays, and the option to buy or sell days annually - Car Allowance - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
