471 jobs found

IT Sales: Business Development Manager Road Safety Technology Location: UK Wide Salary: £40k-£55k BASIC, Uncapped OTE + Car/Car Allowance + Benefits Ref: (phone number removed) Role: This is a great opportunity to work for a well-established and reputable organisation within the traffic/transport sector that has a mission to make roads safer. Following an impressive year, it is now seeking a consultative and driven business development manager to sell its road safety solutions to both new and existing highways/local authority customers across the UK. The ideal candidate will be proactive with a can do attitude and have solution selling experience within the transport, highways and local authority space. Solutions sold could include anything related to asset management, road safety or even intelligent transport. In this role deals can range from £10k up to £500k. On offer for the successful applicant is security, progression opportunities and the potential to earn good money. Required: Proven track record of business development (new logo & existing) Experienced in solution selling Dynamic, results driven and highly consultative Sold solutions into transport, highways or local authorities A minimum of 5+ years sales experience Beneficial: Sold asset management, road safety or intelligent transport solutions To apply: Call Harry Atwal on (phone number removed) or email: (url removed) Please note: All candidates must be eligible to work and live in the UK. Please do not apply unless you have the required experience. All applications without the required experience will be unsuccessful. Reimin Reid We specialise in the placement of SaaS Sales Professionals. If you are looking for a new role and sell software and/or IT solutions and services, we would love to talk to you. Especially if you are currently holding/or have held the following positions: Business/Sales Development Representative Account Executive/Sales Executive/Senior Sales Executive Account Manager/Account Director Business Development Executive/Manager Partner/Channel/Alliance Manager Sales Manager/Sales Director/VP Sales/CRO etc.

Job Title: Proclaim Developer Location: Sharston, Manchester, M22 4SN Salary : £40,000 - £50,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: Express is currently looking to appoint a Proclaim Developer, who will be responsible for the design, development, and day to day administration of the Proclaim case management system. The role will be working with our Development Manager, and seven other developers and where necessary third parties, in particular Access Legal Systems to ensure that all identified improvements to the system can be integrated efficiently and with minimal impact to end users. In addition to development, the role will encompass the day-to-day administration of the Proclaim system including template maintenance, user configuration, task server administration and report design and execution. The role will require co-operation with the general IT department and Operations department. Person Specification: Essential: General understanding of common database programming and query languages. Excellent analytical and problem-solving skills. Effective communication skills allowing reporting on a non-technical level of work in progress to senior stakeholders. Ability to clearly document and evidence planned changes using project and workflow documentation and retain current configurations for recovery purposes. Excellent organisation and time management skills. Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of Proclaim to suit the business. Strong negotiation skills and the capability to deal firmly with external companies to manage projects and maintenance effectively. Desired: Up to and including Proclaim Technical Level 4 training attended or ability to demonstrate equivalent practical experience including: A minimum of 5 years' experience in a similar Proclaim development role. Creating new case types, database fields and correspondents. Screen design and intelligence. Using maths fields and tests to perform specific functions. Workflow maintenance including creation of linked actions, forms, secure documents, and master documents. Advanced Report training or equivalent practical experience of designing, amending and scheduling reports. Understanding of design and execution of SQL queries. Experience of designing and using auto routines. Import/Export routines. Task server configuration, scheduling, and troubleshooting. Familiarity with Proclaim v3.5 and its additional features. Experience of design and execution of Macros. Knowledge of Proclaim Accounts system and Sage accounting software. Experience of Personal Injury, Clinical Negligence, Medical Agency, and Costs Case types. Knowledge of SQL or similar database languages and ASP, PHP or similar for Web interfacing. HTML knowledge. Understanding of web services and multi-platform system interactions. Knowledge of Proclaim MI Warehouse Understanding of Proclaim A2A integration and maintenance. Experience of creating and maintaining Proclaim Secure Docs. A practical knowledge of Windows based networks including Active Directory and Exchange. Salary & Hours Salary of £40,000 - £50,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. It may on occasion be necessary to perform maintenance outside of core hours and therefore a flexible approach is required. Benefits: Hybrid Working - Remote or hybrid working available 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Proclaim Developer, Case Management Developer, Law, Web Developer, Web Designer SQL Queries, Proclaim Accounts may also be considered for this role.

Senior Cyber Security Engineer Reading/Hybrid (one day per week in the office) Salary: £65,000-£75,000 We are working with a leading UK pensions and insurance consulting and administration business. A FTSE 250 company, our client works with over 1,400 pension schemes, administers over one million member accounts, and supports insurance companies in the life and bulk annuities sector. ABOUT THE ROLE You will join an expanding cyber security team working alongside internal engineers, security operations analysts, and an external 24/7 SOC. Reporting to the Cyber Security Engineering Manager, you will carry out daily security engineering tasks and lead security hardening projects to protect our client's IT infrastructure, networks, and data. RESPONSIBILITIES Provide expert technical security guidance covering IT assets, change control, security testing, secure systems design, and security controls Own and develop the vulnerability management programme, with a focus on application security testing, web application Firewalls, and securing development pipelines Mentor and provide security direction to other team members Carry out security engineering tasks to agreed SLAs/KPIs using ITIL best practice Develop understanding of threats, risks, and evolving attack vectors facing the business Represent the security team as subject matter expert in meetings and projects Support the operations team with security incident investigation in complex cross-technology environments Assist with security training and awareness campaigns, market reviews, supplier assessments, and client security questionnaires ESSENTIAL REQUIREMENTS Right to work in the UK Strong experience in web application security, vulnerability management, penetration testing, and hardening IT systems Experience with cloud hosting, cloud migration, application testing, and working with developers to improve security Solid knowledge of security products including WAFs, SIEM, AV, email/web gateways, Firewalls, load balancers, ACLs, TCP/IP, routing, and switching Familiarity with OWASP, SASE, zero-trust, and risk-based vulnerability management Background in infrastructure and networks Working towards or holding CISSP, SANS GCIA, CompTIA Security+, CCNA/CCNP or equivalent Excellent written and verbal communication skills, including network diagramming Willingness to travel to other sites as required DESIRABLE Computer Science degree or equivalent experience Knowledge of ISO27001, Cyber Essentials, and AAF control frameworks BENEFITS Competitive salary, discretionary annual bonus, 25 days holiday (with buy/sell option), flexible bank holidays, matched pension contributions, healthcare cash plan, flexible benefits scheme, life assurance (4x salary), retail discounts, Employee Assistance Programme, digital GP service, paid volunteering day, and staff referral scheme. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Location Birmingham, Bristol, Cardiff, Darlington, Edinburgh, London, Salford About the job Job summary The Integrated Corporate Services (ICS) is a new shared corporate service, launched in July 2023. It provides corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT). Our team of just over 300 professionals will be leading the way in how these functions will be delivered in the future. Our ambition is to be the leading provider of integrated corporate services for government and set the standard for quality, efficiency, and innovation in our field. We offer great working benefits including a world-class pension, flexible working options and a career where your learning and development is taken seriously. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. Find Out More You can also follow our LinkedIn Careers Page: Job description Join ICS Digital, where innovation meets expertise to create digital solutions. We are a cohesive digital community who work in the open, solving problems together and fostering a culture of transparency and collaboration. Our commitment to user-focused design and data-driven decision-making ensures that we deliver accessible services tailored to the needs of our customers. The architecture team comprises of three architects. We are actively working to streamline our digital assets, support DESNZ and DSIT through new initiatives, and provide architectural oversight. Visit our blog to learn more about us and our work: To find out more about the Government Digital & Data profession visit: Person specification As a Lead Solution Architect, you will be part of a community responsible for the Architectural Governance Board. You will work closely with our Business Partners in supporting new initiatives set out by policy teams, supporting and guiding decisions when developing or upgrading new systems. You will be responsible for designing solutions and supporting technical teams with the implementation of these solutions, you will be supporting 3rd parties with any proposed solutions being placed upon our technical estate by ensuring that that they adhere to the standards set out by the department and ensure they are taking the correct path through our governance processes. Understanding the problem and shaping the solution. Tailoring the systems engineering and architecture processes to address product risks. Developing, maintaining, and communicating the vision, architecture, and technology roadmap for the product. Developing high-level designs, solution outlines, and key design decisions. Managing the technology risk and design as the product evolves. Supporting integration with other products and release to service. The above responsibilities are not exhaustive, and the post holders may be required to undertake some additional tasks not listed above, within the remit of their grade, to support the team. As a line manager, you will be responsible for working with your members of staff to define their objectives, as well as managing their development and performance. Essential Criteria Experience in managing critical aspects of product development and system changes. Experience as a Solution Architect for complex applications, experience in designing and delivering public facing applications. Application of enterprise and domain architecture, understanding how systems fit into the organisational context. Knowledge of multiple architecture and delivery frameworks. Experience in delivering technical information to a non-technical audience. When completing your CV as part of the application please ensure to include the time you have worked for your organisations/ employers, and your key objectives in each role. It is unusual that all candidates will meet all the desirable criteria. If your skills and experience look slightly different from what we have identified and you think you can bring value to the Lead Solution Architect role and the team, we strongly encourage you to apply. We'd love to hear from you!

Location The ONS operates a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations working between office and remote throughout the week. The locations for this role are Newport and Titchfield (Fareham). This role requires on-site attendance at this office location 3 days due to the nature of the role. The induction process for the role will be conducted in person. About the job Job summary The Office for National Statistics (ONS) is the UK's largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration. Are you innovative with the energy and motivation to lead exciting technical and cultural change? Would you thrive in an open, autonomous environment being an advocate for IT Service Management principles and processes and the benefits it can bring? If so, this could be the role for you. Our Digital Services (DS) Directorate develops and operates much of the technology and services that ONS uses to deliver. Demand for data and statistics are increasing, and DS has a critical role in enabling the business to meet these demands. We are seeking an experienced Senior IT Service Manager to join the Corporate IT & Services Division within the Digital Services (DS) Directorate. This is an exciting opportunity to lead high performing teams and shape the future of core IT services across the organisation. As a Senior IT Service Manager with a broad technical understanding, you will provide strategic direction and strong leadership to ensure the delivery of high quality, secure, reliable, and efficient services. You will be accountable for guiding your teams, setting priorities, and ensuring outputs meet organisational needs and expectations. You will also play a key role in aligning technology and service delivery with the ONS Technical Strategy. You will lead Change, Asset and Software Management as well as Governance and Audit compliance ensuring services are robust, well-governed and meet organisational standards. Your leadership will help drive continuous improvement, service excellence, and innovation that supports future strategic goals. Job description You will be responsible for setting the vision for the services that you own and for delivering the technical roadmap(s) for key teams within the Corporate IT & Services Division. Leading your teams you will be empowered to be creative whilst focusing on delivering a high-quality service to all your stakeholders. You will need to be both innovative and have the passion to lead changes from the front. You will collaborate with your colleagues in the IT Service Management profession, 3rd party suppliers, as well as internal Business and Technical stakeholders, developing and maintaining key relationships with all. Using your experience and expertise of service delivery and managing IT Services, you will be the escalation point for IT related incidents as well as facilitating Major IT Incidents. Leveraging ONS' IT Service Management Toolset, you will ensure incidents, requests and changes adhere to their support processes within service level agreements (SLA). You will effectively manage the balance between business as usual (BAU) activities and demands of Project Delivery. You will be responsible for collating and interpreting management information from various data sources for upward cascade. Responsibilities Collaborate across various Technical Support teams, 3rd party suppliers, Business Stakeholders and Senior Management, ensuring the IT Service Management processes are followed and relevant operational level agreement (OLA), Service level agreements (SLAs) or Key performance Indicators (KPIs) are met. Develop relationships with the Corporate Delivery Teams, playing a proactive role as a key stakeholder, ensuring minimal impact to live services you are responsible for. Present management information on the status and performance of the service to Senior Management and key stakeholders across the Business. Lead continuous improvement activities across all processes. Driving quality and productivity with a focus on automation where appropriate. Play an active role in wider communities of practice, identifying and sharing best practice. Give direction on which tools or methods to use and be experienced in meeting the needs of users across a variety of channels. Person specification Essential Criteria: Strategic Thinking - A strong leader, with a broad technical understanding, capable of leading teams of multiple disciplines. Who can support continuous improvement, and team development/performance. Stakeholder Relationship Management (IT operations) - A proactive individual with the ability to collaborate, communicate and influence across teams and organisational boundaries, including 3rd party suppliers. Business Analysis (IT operations) - Able to identify risks, owning and providing plans for mitigation, considering the impact on the wider organisation. Ownership & Initiative - A driven individual, that takes accountability for issues that occur, through to resolution and is proactive in searching for potential problems and analysing trends. User Focus - A real drive and passion for excellent user experience, employee enablement and continuous improvement.

Service Desk Manager London (hybrid working) £70,000 PA A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture Act as the senior escalation point for major incidents and complex technical issues Own end-to-end incident, request, problem and change management aligned to ITIL best practice Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quality Produce regular service reporting (SLAs, backlog, ticket ageing, trends, first-time fix rates) and provide insights to leadership Drive continuous improvement through root cause analysis, gap analysis and service optimisation initiatives Coordinate service desk involvement in projects, rollouts, migrations and onboarding/offboarding activities Work closely with infrastructure, security, applications teams and third-party suppliers to ensure effective service delivery Maintain and improve knowledge management, documentation and standard operating procedures Ensure alignment with governance frameworks (ISO 27001, Cyber Essentials Plus) and internal controls Manage supplier relationships and support vendor performance and accountability Requirements Proven experience managing a Service Desk in a multi-site, complex environment Strong leadership experience managing and developing support teams Excellent stakeholder engagement and customer service skills Strong experience with ITSM tools (ServiceNow essential) Solid understanding of ITIL practices (Incident, Problem, Change Management) Experience with Microsoft environments (M365, Azure AD / Entra ID, Intune, Windows 10/11, Teams, SharePoint) Knowledge of IT asset & service management (ITAM/SAM) principles Experience managing third-party suppliers and service performance Strong reporting, analytical and service improvement capability Ability to operate in a fast-paced, high-demand environment

Are you passionate about health, safety and operational excellence? UK Power Networks is looking for an experienced Operational Policy Engineer to join our dedicated Health and Safety team. Reporting directly to the Operational Safety Manager, you will play a crucial role in ensuring our network remains compliant, innovative, and safe. Based in any of our regional offices, including Cambridge, Borehamwood, Bury St Edmunds, London, Crawley, Maidstone or other locations, this is a permanent position with the opportunity to make a tangible impact across SPN, LPN and EPN regions. We offer a competitive salary based on your qualifications and experience: 11 kV SAP (with ONC) - 68,144; 33kV (with HNC) - 84,160; EHV/33kV SAP (with HNC) in more than one DNO - 99,127. All bandings come with a car or allowance and a 3% bonus. You'll also benefit from 23 days annual leave plus bank holidays, private medical cover, reservist leave, a generous personal pension plan with employer contributions up to 10%, tenancy loan deposit scheme, season ticket loan, tax-efficient Cycle to Work, Home & Tech, and Green Car Leasing schemes, occupational health support, access to discounts at hundreds of retailers, discounted gym membership and our Employee Assistance Programme. As an Operational Policy Engineer, your role will be pivotal in providing expert operational safety guidance to managers, staff, contractors and the public across all licensed areas, including UKPN Services. You will collaborate within the Operational Safety Team, delivering 'third line of defence' advice and acting as an authority on compliance. Your responsibilities will include preparing and reviewing operational procedures for both underground and overhead systems, supporting specialist areas such as portable generation, tower lines, live line work or interconnected systems, and deputising for the Designated Engineer when needed. You'll advise on Network Health & Safety, mediate queries regarding Distribution Safety Rules and procedures, develop and communicate new safety processes, and serve as a subject matter expert for serious incident investigations. Your engagement with the wider business and Union Safety Representatives will involve participation in Health, Safety & Environment Committees and relevant working groups. You'll help implement the SHE strategy, develop high-class training for operational staff and contractors, and support the Worker Accreditation Process alongside technical assessment teams. In addition, you'll liaise with Asset Management to ensure maintenance and asset replacement activities meet safety requirements, offer procurement advice, and participate in strategic innovation projects to enhance safety for all. The role requires you to be a key member of the SHE team, working directly with management and representing UK Power Networks at operational and senior levels, including with external suppliers and stakeholders. You will have the opportunity to deputise for the Operational Safety Manager and fulfil Designated Engineer requirements when necessary, with travel expected between all business sites and locations. We're looking for an engineer with current or previous Full 11 kV SAP (with ONC) or minimum of 33kV (with HNC), or EHV/33kV SAP (with HNC) in more than one DNO. You should hold ONC/HNC in Electrical Engineering, an IOSH Managing Safely certificate, and be working towards or hold a NEBOSH Certificate. An OHSAS 18001/ISO 45001 Internal Auditor qualification is advantageous. Membership of IET and/or IOSH is desirable, as is Authorising Engineers status. Experience in safety inspections, audits, and IT software packages (SAP, Office, ADMS) is required. A valid UK driving licence is essential. Take your next step in your engineering career with UK Power Networks and help shape the future of operational safety. Applications close on 19/04/2026. Apply now and take charge of safety excellence. By clicking apply you can view the full job description.

GDPR Compliance Manager, Data Privacy Manager required by our client based near Trowbridge, Wiltshire, South West - commutable from Bath, Bristol, Chippenham, Westbury and Warminster Full time role-3 days per week on site (some travel within the UK, possibly extended to both European and International travel as required) Our client operates as a franchise brand with over 80 partners across the UK. Salary £40-£50K plus an excellent benefits package If you're passionate about GDPR and have worked as a Data Privacy Manager, Data Protection Manager, Information Governance Manager or Privacy Compliance Manager and enjoy problem-solving and want to make a meaningful difference in an organisation committed to doing the right thing, this could be the ideal role. You will work closely with the Risk Manager/Data Protection Officer and play a central part in strengthening GDPR compliance across the organisation. You'll be supporting business wide initiatives and changes, ensuring that Data Asset Registers are kept up to date, and that Privacy Impact Assessments are reviewed in a timely and effective manner enabling positive change. What You'll Do: Supporting the Data Protection Officer specifically in the area of Data Asset Registers, Data Processing Agreements and Privacy Impact Assessments Supporting the Data Protection Officer in other day-to-day activities relating to GDPR legislation Ensure robustness through providing cover for other team members Project coordination and facilitation Supporting internal and external audits Supporting other team members What You'll Need: Strong understanding of data protection law Experience of compiling and updating Data Asset Registers (Information Asset Register) Experience of assessing Privacy Impact Assessments Experience of reviewing contracts and Data Processing Agreements Recognised qualification in data protection eg BCS Practitioner in Data Protection certification, CIPP/E Excellent communication and presentation skills Strong analysis skills A completer-finisher Excellent Microsoft Office skills Full UK driving licence Desirable: Audit experience A degree in a business-related subject This is a great opportunity for someone who enjoys collaborating with colleagues across different departments, influencing best practice, and contributing to a culture where data protection is everyones responsibility SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

Business Development Manager role for a fast-growing Battery Storage developer Your new company Working for a PE-backed, battery storage developer, with assets in 4 European countries, this role will be operationally involved, leading on business development strategies, and optimising performance across the business. The company is focused on working with large-scale corporations all over the world. Your new role The purpose of this role is to work with senior leaders in the business to really understand the success of projects and influence the development and implementation of processes to improve customer offering and build the sales pipeline. Duties Analysing and entering selected new market segmentsBusiness partneringReporting on project performanceStrategic presentation of financial information to operational business partners, senior exec team and new customersDriving revenue growth and analysing contracts including pricing strategiesDesign of business communication processes. What you'll need to succeed You will ideally come from a business development, commercial or finance background with the ability to analyse, interpret and present financial and operational information as well as challenge the operational performance of assets. Experience in renewable energy, construction or engineering will be essential for the role. What you'll get in return You will get the opportunity to join a really relevant business at a time when they are experiencing growth in a newly created role. You will therefore work closely with Heads of departments and be working in a position with loads of growth opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

This is an exciting opportunity for a Senior UI React / Java Developer to contribute to innovative projects in the Financial Services industry. The role is based in London and focuses on delivering high-quality solutions within a collaborative technology department. Client Details The client is a leading global financial institution with a strong presence in the investment banking and capital markets space. They are known for their sophisticated front-office technology landscape and their commitment to building high-performance trading platforms that support complex, fast-moving Fixed Income markets. Description As the Senior UI React / Java Developer, you will: Lead front-end development for a new trading system within the credit space Build advanced, high-performance UI components for an eTrading platform Work with complex real-time data feeds using Java Configure and work with RFQ workflows and data points Collaborate with front-office technologists and trading stakeholders Contribute to architectural decisions in a modern, greenfield environment This role is not managerial - it's suited to a senior engineer who enjoys hands-on delivery and technical leadership. Profile Core Skills 10+ years' experience with JavaScript/TypeScript Expert-level React; Redux desirable Strong AG Grid experience (essential) 5+ years' Java (preferred over C#) Proven track record delivering greenfield platforms Trading Domain Expertise Significant front-office experience within investment banking Strong understanding of end-to-end trading lifecycle Solid knowledge of RFQ workflows Experience with low-latency trading or sales applications Fixed Income expertise is essential Wider asset class exposure (e.g., FX) is beneficial Job Offer Competitive daily rate of £750-1000, depending on experience. Temporary position offering flexibility and the chance to work in London. Opportunity to work on cutting-edge projects in the Financial Services industry. Engagement with a professional and innovative technology department. If you are a skilled Senior UI React / Java Developer looking for your next challenge, apply now to be considered for this exciting opportunity in London.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you an innovative Endpoint Security Engineer looking for an exciting opportunity to enhance global security operations? Join our client's dynamic team, where your expertise will help shape the future of endpoint security! Role: Endpoint Security Engineer Duration: 12 Months (extension Options) Location: Chester (Hybrid 3 days in Office) Rate: £ 550 per day (umbrella) Why Join Us? At our organization, we believe in fostering a collaborative environment where creativity and security go hand in hand. You'll work alongside dedicated professionals who are passionate about protecting digital assets while supporting cloud migration initiatives. Key Responsibilities: Drive Cloud Migration: Contribute to a major cloud migration program, ensuring seamless transitions and robust security measures. Engineer Security Solutions: Design, implement, and support cutting-edge endpoint security solutions using Trellix, BeyondTrust, and CrowdStrike. Deploy Solutions: Utilize ITSM systems like Remedy and ServiceNow for effective enterprise security deployments. Documentation & Workflows: Produce high-quality technical documentation, workflows, and support materials to guide best practices. Collaborate & Optimize: Partner with security vendor consultants and Technical Account Managers to maximize product performance. Align Compliance Standards: Work closely with compliance, audit, and information security teams to maintain organizational standards. Research & Consultancy: Conduct thorough research and provide informed consultancy on the latest security solutions and trends. Manage Configurations: Define and maintain security baseline configurations, ensuring the highest standards are met. Rapid Response: Address operational issues promptly and efficiently, adapting to a fast-paced global environment. Required Technical Skills & Certifications: Proven experience in endpoint security, with a strong background in both engineering and support roles. Expertise in Application Control, particularly with BeyondTrust solutions. Proficient in scripting with PowerShell and Python-essential skills for this role! Familiarity with Trellix ePO, BeyondTrust EPM Cloud, and policy management in Azure and AWS. Advanced knowledge of Microsoft Windows operating systems. Strong analytical and problem-solving skills to tackle complex security challenges. Exposure to data analytics tools like Splunk and Power BI. Essential Skills: Excellent workflow management, communication, and interpersonal abilities. Experience with EPM Cloud Migration (this role focuses on EPM, not IAM ). Ability to create clear and effective documentation, including diagrams and technical architecture. Knowledge of governance, risk management, and administrative oversight of workstreams. Quick learner with a knack for sharing knowledge and applying research-driven solutions. Proven ability to thrive under pressure and respond swiftly to emerging challenges. Experience collaborating with architecture and engineering teams on Windows platform design. Desired Skills: Understanding of cloud technologies, especially Azure and AWS. Security certifications, preferably CISSP. Experience supporting macOS/iOS environments would be a plus! What's Next? If you're ready to take your career to the next level and make a significant impact in the world of endpoint security, we want to hear from you! Apply today to join our dedicated team and help shape the future of security! Apply Now! Let's secure the digital future together! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.

Trusted Data Architect - Data Innovation Location: London / ManchesterSalary: Competitive salary and package dependent on experienceCareer Level: Senior Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Role Overview Within Accenture's Data Innovation team, we deliver Trusted Data Services leveraging cutting-edge technologies including Distributed Ledger Technologies (DLT), Digital Identity, Digital Assets, and Confidential Compute. As a Trusted Data Architect, you will play a critical role in shaping, leading, and industrializing trust-centric digital platforms for global enterprise and public-sector clients. This role requires deep expertise in trusted data technologies and platform architecture, with equal applicability across: DLT / Blockchain platforms (Layer 1 and Layer 2) Digital Identity solutions (decentralized identity, credentials, wallets, trust frameworks) Digital Asset platforms (tokenization, custody, lifecycle management, on-chain/off-chain integration) You will combine hands-on technical authority with end-to-end delivery ownership, client advisory responsibility, and practice leadership, helping Accenture translate emerging trust technologies into secure, scalable, and production-grade architectures embedded in modern data and digital core environments. Key Responsibilities Trusted Data Architecture & Strategic Leadership Own the end-to-end-to-end architecture and technical delivery accountability for trusted data services spanning DLT, Digital Identity, and Digital Assets Act as a technical authority and design decision maker across trust, security, scalability, and performance considerations Define and govern enterprise reference architectures for trusted data ecosystems, balancing on-chain, off-chain, and confidential compute components Guide clients from strategy and architecture definition through PoC, pilot, production deployment, and scale Translate emerging standards, protocols, and regulatory requirements into practical, industrialized architectures DLT & Blockchain Infrastructure Architecture Lead the design, deployment, and operation of enterprise g-grade DLT networks across Layer 1 and Layer 2 platforms Architect and implement Layer 2 frameworks, covering major approaches such as rollup-based, validity-proof-based, and hybrid models Define reference architectures for node infrastructure, validator setups, sequencers, RPC endpoints, and supporting services Ensure production grade-grade security, resilience, governance, and scalability of blockchain platforms Digital Identity Architecture Architect Digital Identity solutions leveraging DLT-based and hybrid approaches, including decentralized identifiers (DIDs), verifiable credentials (VCs), and (EUDI) wallets Design identity platforms that integrate with enterprise IAM, access control, and data governance frameworks Address privacy, consent, selective disclosure, and compliance requirements using cryptographic and confidential compute techniques Advise clients on trust frameworks, identity interoperability, and cross ecosystem-ecosystem identity models Digital Assets & Tokenization Platforms Lead architecture for Digital Asset platforms, including tokenization of assets, token lifecycle management, and on-chain/off-chain data integration Design solutions for wallets, custody, asset issuance, transfer, and settlement, aligned with enterprise security and regulatory needs Define scalable patterns for integration between blockchain networks, enterprise systems, and data platforms Support clients in building production-ready digital asset ecosystems rather than isolated pilots Cloud, Platform Engineering & Confidential Compute Design cloud-native trusted data platforms across major hyperscalers (AWS, Azure, GCP), including network topology, security, and cost optimization Architect solutions for regulated, sovereign, and hybrid cloud environments Apply Confidential Compute and privacy enhancing-enhancing technologies to protect sensitive data in use, at rest, and in transit Establish Infrastructure as-asCode (IaC-Code (IaC) and DevOps standards enabling repeatable, industrialized delivery DevOps, Operations & Production Readiness Provide architectural leadership for containerized DLT environments using Docker and Kubernetes Oversee CI/CD strategies for protocol upgrades, configuration changes, and network evolution Establish enterprise grade monitoring, logging, alerting, and incident-grade monitoring, logging, alerting, and incidentresponse patterns for mission-response patterns for missionc-critical DLT platforms Client, Team & Practice Leadership Serve as a trusted advisor to senior client stakeholders on DLT, Digital Identity, and Digital Asset strategies Lead and mentor multi-disciplinary delivery teams, setting architectural standards and ensuring quality at scale Build and evolve internal assets, accelerators, and reference architectures within Accenture's Trusted Data and blockchain communities Contribute to business development, solution shaping, proposals, and thought leadership Drive capability building, growing Accenture's trusted data architecture bench globally

We have an excellent contract job opportunity for AMOS Platform Architect for our leading airline client. Role Purpose The AMOS Platform Architect is responsible for defining, governing, and evolving the platform and application architecture for the AMOS maintenance system, ensuring it is scalable, secure, resilient, and aligned to Group-wide operational and architectural standards.Working as part of the Architecture & Platform Delivery team, the role provides architectural leadership across AMOS application configuration, integrations, data flows, infrastructure, security, and operational reliability, enabling standardisation across Operating Companies while supporting safe and compliant airline operations.The role acts as a key architectural authority within the Single AMOS initiative, working closely with airline CDIO's, Product Managers, Operations, Engineering, and Enterprise Architecture to translate business and operational needs into robust platform designs. Contract - until Dec 2026 Location - Waterside (UB7 0GB) (3 days onsite) Pay - Attractive daily rate (Inside IR35) Key Responsibilities AMOS Platform & Application Architecture Define and maintain the AMOS platform and application architecture, ensuring alignment with Group target-state designs and standards. Provide architectural direction on configuration vs customisation, ensuring harmonised AMOS usage and minimising long-term technical debt. Support the design of AMOS environments across development, test, and production. Integration & Data Alignment Define and govern integration patterns between AMOS and peripheral systems, reducing complexity and operational risk. Work closely with Data and Integration Architects to ensure consistent data models, data quality, and a single source of truth across OpCos. Support data migration and cutover planning from an architectural perspective. Infrastructure, Security & Reliability Define AMOS infrastructure and hosting requirements, ensuring performance, scalability, and availability at Group scale. Ensure AMOS architecture complies with security, access control, regulatory, and audit requirements across jurisdictions. Contribute to operational and reliability architecture, including HA, DR, SLAs, and non-functional requirements. Delivery & Governance Support Provide architectural assurance during design reviews, delivery milestones, and governance forums. Work alongside Product Managers and delivery teams to support incremental, agile delivery while maintaining architectural integrity. Document architecture decisions, standards, and reference models for AMOS. Stakeholder Collaboration Act as a trusted architectural advisor to Operations, Maintenance, Product, and Technology stakeholders. Collaborate with Enterprise, Data, and Solution Architects to ensure end-to-end architectural coherence. Support knowledge transfer and architectural guidance to delivery and support teams. Skills & Experience Essential Experience with AMOS Cloud. Strong understanding of enterprise application platforms, integrations, and non-functional requirements. Experience working with operational or safety-critical systems. Ability to balance standardisation with operational flexibility. Strong communication and stakeholder engagement skills. Desirable Experience working in a platform, application, or solution architecture role within complex enterprise environments. Exposure to aviation, asset-intensive, or regulated industries. Familiarity with architecture governance and design assurance processes. Experience supporting large-scale system consolidation or harmonisation programmes. Success Metrics A clear, well-governed AMOS platform architecture aligned to Group standards. Reduced architectural complexity and customisation across AMOS implementations. Improved platform stability, resilience, and operational confidence. Strong alignment between operations, product, and architecture teams. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Role: IT Manager Location: Halesowen (Fully In-Office) Salary: £40,000 - £50,000 Network IT supports a well-established and growing organisation who are seeking a hands-on, technically strong IT Manager to oversee and continually improve its technology estate. This role is ideal for an IT professional who thrives in a practical, solutions-focused environment with responsibility for systems stability, integrations, security, and digital platforms.You will ensure the business is supported with reliable, modern, and secure IT systems that enable teams to operate effectively and make informed decisions. This position offers an opportunity to shape the IT direction of the organisation while remaining closely involved in day-to-day operations. This role will require you to be on-site, Monday to Friday. Please ensure you are happy to commit to this arrangement before applying. Key Responsibilities In this role, you will ensure the smooth running, development, and ongoing improvement of all business-critical IT systems. You will provide hands-on technical support, manage integrations and infrastructure, and collaborate with internal teams and external partners to maintain a secure and efficient technology environment. Resolve user issues and deliver technology training. Manage IT procurement, asset lifecycle, and maintenance. Oversee system development, GDPR compliance, and integration performance. Own the B2B platform and coordinate enhancements with 3rd-party developers. Manage IT service providers and partners, ensuring SLAs are met. Support ERP users and assist the e-commerce team with Shopify integrations. Lead IT projects and maintain Access Control systems (Paxton Net2). Oversee IT infrastructure, networking, and web server administration. Manage MDM for mobile phones and warehouse scanners. Essential Experience & Knowledge We're looking for a technically confident IT professional with a strong blend of hands-on capability and practical problem-solving. You'll thrive if you enjoy working across a varied tech stack and taking ownership of how systems support a fast-moving business. Key experience includes: Solid command of Office 365 administration and user management. Microsoft Business Central, MS Dynamics, or Nvision. Strong grounding in networking fundamentals , including switching and routing. Experience maintaining and optimising web servers . Confident working with MySQL/SQL for queries, reporting, and troubleshooting. Ability to script and automate using Python . Understanding and working with RESTful APIs for integrations and data flows. Practical knowledge of wholesale/distribution processes and how systems underpin operations. Excellent problem-solving, communication, and project delivery skills. A proactive, improvement-focused mindset with a desire to modernise and streamline systems. While not essential, experience in any of the following is highly desirable and would help you hit the ground running: Power BI for analytics and dashboards. Jet Reports for financial and operational reporting. Working knowledge of the Linux CLI . Familiarity with WordPress for content management. Front-end skills such as HTML/CSS . Experience with Magento 2 or other e-commerce platforms. Understanding of Shopify and multi-store environments.

Moorepay is transforming. We are a trusted leader in UK Payroll and HR solutions, but we aren't resting on our history. We are embarking on a major digital transformation to redefine how businesses manage their most important asset: their people. As the Principal Software Solutions Architect, you'll be the technical authority responsible for defining, governing, and evolving the end-to-end architecture of our "AI First" platform, ensuring architectural consistency, secure-by-design principles, and long-term scalability across all engineering squads. Working closely with the Engineering Manager, Cloud & Platform Engineering Lead, and Product leadership, this role shapes our architectural strategy, drives technical excellence, and provides deep guidance to multiple autonomous squads as we scale towards high-performing, cloud-native teams. The Architect balances hands-on solution design, strategic planning, technical oversight, and stakeholder collaboration to keep the platform robust, secure, and ready for future growth. This role defines the architectural backbone that enables the entire engineering organisation to scale effectively. As we transition to multiple autonomous squads, you will ensure our systems remain leading edge, secure, resilient, and consistent enabling rapid product delivery while maintaining high standards of engineering excellence. You will leave an enduring impact on the platform's foundations, influencing everything from service boundaries to reliability strategies and cloud platform design. This is a full time, permanent role working on a hybrid basis with 3 days per week in Manchester. Key Responsibilities: Team Leadership & Scaling Define and maintain the technical architecture vision and roadmap across all squads. Ensure alignment of architecture with business goals, engineering strategy, and long-term scalability. Drive system-wide architectural decisions, providing clear technical direction for squads. Evaluate emerging technologies and propose solutions that improve scalability, performance, and developer productivity. Mentor senior engineers and influence technical leaders across the organisation. Secure-by-Design & Compliance Embed secure-by-design principles into architectural decisions. Ensure threat modelling is performed for new features and major changes. Champion secure coding standards and integration of security testing into the delivery pipeline. Collaborate with security and compliance stakeholders to ensure solutions meet regulatory and governance requirements. Promote design patterns that minimise risk across distributed systems. Solution Design & Governance Own the end-to-end architectural design for major platform components and new product capabilities, with a focus on AI First. Work closely with Engineering Manager and Engineering Team Leads to ensure solutions are consistent, secure, and scalable. Lead architecture reviews and ensure adherence to design standards, technical patterns, and best practices. Produce solution blueprints, reference architectures, and technical documentation. Validate that all solutions support operational excellence, reliability, and maintainability. Cloud, Infrastructure, and Platform Architecture Define scalable service-based architectures leveraging cloud-native patterns. Work with the Lead SRE to ensure architectural designs account for: Observability (metrics, logs, tracing) Reliability (SLIs, SLOs, failover) CI/CD automation Infrastructure as code and environment design Drive optimisation of compute, storage, and network resources across cloud platforms (Azure/AWS). Engineering Collaboration & Technical Enablement Partner with Engineering Manager to ensure squads have clear architectural guidance. Support teams in breaking down complex technical problems into executable, scalable solutions. Provide architectural input into backlog refinement, release planning, and prioritisation. Act as the primary facilitator for cross-team architectural decision-making. Communicate architectural decisions, trade-offs, and risks to both technical and non-technical stakeholders. Continuous Improvement & Technology Standards Define and maintain engineering standards, reusable patterns, and architectural principles. Champion continuous improvement across code quality, security, performance, and operational readiness. Foster a culture of technical excellence, experimentation, and innovation. Skills & Experience Essential: Proven experience as a Principal Architect, Solutions Architect, or Senior Engineer leading architectural decisions in complex systems. Strong understanding of AI technologies such as agents and models for both accelerated design & delivery as well as delivery of product capabilities. Strong background in cloud-native architectures (microservices, event-driven, distributed systems). Deep understanding of secure-by-design principles, threat modelling, cryptography basics, and modern security practices. Experience with API design, integration patterns, and domain-driven design (DDD) and Event Driven Design. Ability to influence without authority and collaborate effectively across engineering, SRE, product, and leadership teams. Exceptional communication skills, capable of simplifying complex technical topics for diverse stakeholders. Extensive experience with modern programming platforms and frameworks (e.g., Node.js, C# .NET, React). Strong grounding in cloud platforms (AWS/Azure), including networking, identity, observability, and cost optimisation. Desirable: Experience designing solutions in regulated or compliance-driven industries. Background in DevOps, platform engineering, or SRE practices. Experience scaling architectures to support high-growth environments. Certification in cloud or architecture frameworks (AWS SA Pro, Azure Architect Expert, TOGAF, etc.).

Location: Hull Working Pattern: 4 days per week on-site Employment Type: Permanent Overview We are looking for a proactive and customer-focused Desktop Support Engineer to join our team in Hull. This role is ideal for someone who takes pride in delivering exceptional end-user support, enjoys solving technical problems, and has strong hands-on experience with Microsoft Intune and Endpoint Management . Key Responsibilities Provide on-site 1st-2nd line support across desktops, laptops, mobile devices, and peripherals. Deliver outstanding face-to-face technical support to internal users, ensuring issues are resolved efficiently and professionally. Manage, configure, and support devices through Microsoft Intune / Endpoint Manager , including application deployment, device enrolment, compliance policies, and troubleshooting. Support Windows 10/11 environments, Office 365, and core business applications. Maintain and troubleshoot hardware including desktops, laptops, printers, and networking peripherals. Escalate complex issues to 3rd line or relevant teams when necessary. Maintain accurate documentation, asset records, and ticket updates. Contribute to continuous improvement of IT processes, user experience, and service quality. Required Skills & Experience Strong experience in desktop / end-user support, ideally in a fast-paced environment. Hands-on experience with Microsoft Intune, Endpoint Manager, and MDM/EMM platforms . Excellent customer service skills - confident dealing with users at all levels. Solid knowledge of Windows 10/11, O365, and general device troubleshooting. Experience supporting hardware, peripherals, and basic networking concepts. Ability to prioritise workload and work independently on-site. Strong communication and interpersonal skills. Desirable (Not Essential) Experience with Azure AD / Entra ID. ITIL awareness or certification. Experience supporting hybrid or cloud-first environments. Python Basics What We're Looking For A friendly, approachable engineer who goes the extra mile for users, communicates clearly, and enjoys being the "face of IT" on-site. Technical skills are important - but customer service mindset is essential.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting into the IT Architecture team, the purpose of this role is to lead in designing, planning, and delivering solutions in collaboration with our Innovation & Digital Office and the business streams. Some of these solutions will be derived from innovation ideas that are being generated within the business. You'll work closely with other Architects, and Innovation Managers to ensure new solutions address a business problem whilst adhering to our architectural design and enterprise strategy. In order to accelerate time to market, you will utilise approaches such as buy before build and a rapid agile delivery. Using both minimum viable product and iterative principals the role is responsible in delivering solutions at speed into the business, utilising a 'cloud first' strategy. You must be both technically proficient and solution focussed, motivated by finding coherent and strategic solutions to complex business. You will have a track record of innovation and be able to demonstrate examples of using creativity and technical knowledge to achieve successful business outcomes through an engaging and consultative approach. In this role you'll: Be responsible for leading the design, and technical delivery of prototypes and digital products within an agile squad. Participate in the discovery of new opportunities, turning problems statements into business outcome driven technical proposals. Solve problems using creative approaches and emerging technologies. Be comfortable learning, and becoming a subject matter expert within, an assigned business domain. Collaborate with Enterprise Architects, Integration Architects and Cloud Architects to build coherent systems within our IT environments. Work alongside Business Analysts and UX Designers supporting the gathering and validating of requirements, user journeys and user experience. Contribute to the growth of the IT Architecture function and its practices, ensuring that Architecture is, and is recognised as, a valuable asset to BDO. Contribute and adhere to technical, delivery, and service governance standards whilst designing solutions. Adhere to change processes and produce high quality technical documentation. You'll be someone with: Exceptional verbal and written communication, including presentation skills. Able to communicate to stakeholders at all levels of the organisation and 3rd parties. Experience working with the following technologies: JavaScript, React, C# .NET, Python, SQL, APIs, Azure, Power Platform, SaaS, PaaS, IaC. Exposure to and understanding of emerging technologies e.g. AI, LLMs, Machine Learning, NLP, MCP etc. Experience in architecture and software development methodologies, and design techniques e.g. Agile, C4, UML, TOGAF, Microsoft Well-Architected Framework, design patterns. Experience using modern tools in support of delivery: e.g. Azure DevOps, LeanIX, Lucidchart, Figma, Balsamiq, M365. Excellent understanding of public cloud hosted infrastructure and application integrations. Experience in building Minimal Viable Products (MVP) and working with product teams. Experience evaluating and working with SaaS products. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO.

We are currently recruiting for a Field Support Analyst to deliver efficient and effective IT field support to Willmott Dixon's business. This role will include supporting the Interiors London Office and the Ecoworld London Office (EWL). This role will focus on support at these locations with a requirement for at least 1 day on site at our EWL location (possibly split to 2 half days) and the remainder of time in our Interiors office and sites.This role is essential for ensuring smooth IT operations and customer satisfaction across the region. The Interiors office and the EWL Office has a requirement for someone on site by 08:30am to ensure there is support for morning meetings and any issues that may arise prior to these. What are the indicators of success in my role? I provide timely and effective local end-user support for all IT systems, including desktop hardware/software, video conferencing equipment, mobile communications, and new site setups. I take ownership of IT issues and collaborate with the central IT team to implement cost-effective, fit-for-purpose solutions. I ensure adherence to legal and legislative IT requirements. I maintain accurate regional hardware asset registers. I function as a conduit of information between my region and the Service Delivery team. I manage incident tickets per the Incident Management process, ensuring accurate and informative updates. I plan, manage, and communicate my weekly movement plan to support managers. I contribute to key tasks and issues as part of annual objectives. I cover other office sites as required by the business needs. What do I do? Customer: I understand my customers' needs and motivations, adapting my approach accordingly. I capture feedback from customers and stakeholders to gauge satisfaction with my and my team's services, making necessary adjustments. I build strong relationships to support the digital upskilling of our people. I ensure my team adopts a customer-first approach and provides them with the necessary skills for success. I set a high standard for customer engagement and advocacy, delivering services that support customer needs and inform IT Service objectives. I align with the company strategy and work closely with the business and IT to achieve common goals. Collaborate: I work with IT teams and the wider organization to deliver outstanding service. I share and encourage the sharing of information and best practices. I build and maintain good relationships across the organization. I collaborate with wider teams to resolve major issues and conflicts. Performance Metrics: I manage and monitor key performance indicators (KPIs) for various processes and services, identifying areas for improvement. I ensure adequate resources, consistency, and quality to achieve or exceed KPIs. Documentation and Reporting: I maintain processes and provide regular reports to management and stakeholders on process performance, compliance, and exceptions. I create high-quality documentation to clarify roles and responsibilities. I maintain run books and knowledge articles to a high standard. I monitor and report on overall operational service health and identify improvement opportunities. I ensure adherence to IT processes, policies, and procedures, promoting discipline and structure in operational delivery. I manage internal and external audits to achieve compliance through regular monitoring, reporting, and up-to-date documentation. Personal Effectiveness: I provide timely solutions to problems with an objective and proactive approach. I recognize my strengths and limitations, leveraging strengths and mitigating limitations. I communicate effectively, listen actively, and tackle difficult conversations appropriately. I adapt to different people and manage relationships effectively. I plan ahead, see the bigger picture, and manage performance expectations. I work well as part of a team and enjoy achieving common goals. I identify and manage risks and opportunities. I embody IT behaviours and maintain professionalism. I make key decisions and continually develop personal and technical effectiveness. I meet deadlines without prompting. Skills, Qualifications, and Memberships Essential: Windows 11 certification Office 365 experience Active Directory experience Strong customer service skills Proactive and effective communicator (written and verbal) Full driving license Willingness to travel Desirable: ITIL V4 certification MBCS certification SCCM or Autopilot knowledge Attributes: I regularly reflect on my experiences and performance, constantly seeking improvement. I model behaviour that shows respect, helpfulness, and cooperation. I respond positively and resiliently to setbacks. I manage multiple demands without losing focus or energy. I promptly recognize changes in circumstances and adjust plans accordingly. I take personal responsibility for making things happen and overcoming barriers. I prioritize and plan to deliver agreed objectives. I present plans clearly, concisely, and accurately to ensure understanding.

1 and 2 Line Support Engineer Aylesbury£25,000 to £30,000 + Benefits including 10% Pension, free parking. This is a fantastic opportunity for you, a 1 and 2 Line Support Engineer, Technical Support Engineer, Technical Support Officer, IT Support Engineer, to join a truly fabulous organisation - full details on application. Working closely with the IT Manager, you will be responsible for providing full IT Support and ensuring the smooth running of the infrastructure at all times. Also, to help the organastion to keep on top of its ever-changing IT requirements. As the 1 and 2 Line Support Engineer, you will be responsible for: Provide 1st line IT support via phone, email and service desk Log, prioritise and resolve support tickets Troubleshoot hardware, software and network issues Administer Microsoft 365 and Active Directory user accounts Configure and deploy PCs, laptops, printers and mobile devices Support ePOS and payment systems Diagnose basic network and connectivity problems Work with third-party providers on escalated issues Maintain IT documentation and asset records Provide occasional IT support for events In order to be successful in your application for the 1 and 2 Line Support Engineer position - Technical Support post, you should have: At least 3 year's experience in an IT support role Strong Windows 10/11 and Microsoft 365 experience Active Directory administration skills Basic networking knowledge (DNS, DHCP, troubleshooting) Excellent communication and customer service skills A methodical, organised approach A positive, helpful attitude Essential: Full UK driving licence and access to your own vehicle.If you are a 1 and 2 Line Support Engineer, IT Support Engineer, or similar, looking for an exciting new opportunity for a fantastic organisation, please send your CV to me today as this position will go quickly.

Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PC's, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals. Complete customer rebuilds and configuration to desk Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or un-planned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer facing skills. Will be required to be self-motivated with good organisational skills, and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours which support team productivity. Must have a high standard of communication and inter-personal skills to support colleagues and team members. Why Join Us? Work with a supportive and skilled team across diverse client environments. Gain exposure to a wide range of technologies and industries. Opportunities for professional development and certification. Be part of a company that values innovation, reliability, and customer satisfaction.