6 jobs found

Overview We are seeking experienced Field Service Engineers to provide on-site break/fix support for HP and Lenovo laptops and desktops across multiple regional locations. This is a hands-on, field-based role requiring strong technical ability, self-sufficiency, and professionalism when representing the client on-site. Scope of Work Carry out field-based repair and maintenance of HP and Lenovo laptops and desktops. Diagnose, troubleshoot, and resolve hardware faults, performing component-level replacements where required. Strip down, repair, and rebuild laptops and desktops following vendor procedures. Use mobile app to receive and update daily tickets. Collect required parts from the designated parts pick-up location each morning. Attend client sites to complete assigned repairs, return old parts, and collect new ones the following day. Utilise provided USB tools for BIOS and branding configuration. Work independently with remote support available from the central help line. Skills & Experience Proven experience in field-based or deskside support roles at Level 2 or above. Hands-on experience with HP and/or Lenovo hardware (laptop and desktop repair). Strong diagnostic, troubleshooting, and repair skills. Familiar with part replacement, imaging, and BIOS configuration. Good customer service and communication skills. Full UK driving licence and own vehicle (essential). Own standard toolkit (specialist BIOS tools supplied).

Intelligent Resource is working in partnership with one of a private sector client in the UK. We are currently recruiting a Field Service Engineer IT/Hardware for 12 months contract based in Cardiff, CF24 5PD. Role details are given below: Job Title: Field Service Engineer Duration: 12 Months Pudo Location: Cardiff, CF24 5PD Pay rate: £100 per day for initial 4 weeks and after that The Pay rate is on the pay per call job model which offers £20 for each standard call Avg. jobs- 5 to 6 each day Please Note that the candidate must have his/her own car and must possess a Driving License. Responsibilities: Field engineers will work with commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops and Printers (desirable), but mainly on hardware break fix ensuring all contractual SLA's are met and delivering in a timely manner. Accountabilities: Undertake fault diagnosis, basic troubleshooting and ensure effective Break fix of Laptops, PCs and Printers Escalate calls within given time guidelines. Knowledge of operating systems, hardware and commonly used software and standard applications. Install and test desktop products. Perform backups and restores as well as data transfer on PCs, laptops Carry out upgrades and conversions including replacement of component parts e.g. keyboards, monitors, disks etc. Able to repair basic software configuration and set up problems. Job Type / Category Knowledge and Experience: Typically secondary/ high school qualified with a relevant technical qualification and 6-12 months relevant work experience. Intelligent Resourceacts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email. Apply now to know more. Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation. Should you choose to contact Intelligent Resource regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.

My client are a technology solutions provider to the public sector who have a recruitment requirement for a Field Engineer who will be responsible for liaising with newly converted and existing customers to understand their requirements for implementation or change requests and supporting the creation of the installation project, You will be required to visit client sites so will require a driving license to use the business pool vehicles. You will have a comprehensive understanding of technical information about the particular services and products offered by client which you will be given thorough training on. Tasks Receive information from customers via Email / Telephone. Record information accurately onto company systems. Confirm or deny issue, following detailed process to enable an incident classification. Provide support to the customer on company specific application, following process and own knowledge of application. Declare and classify the severity of an issue against recognised criteria. Escalate issues to appropriate technical support team. Coordinate Hardware replacement logistics. Liaise with technical support to enable tracking throughout the support system. Act as the company liaison, supporting companies and customers involved with customer support. Analysis of incidents to identify trends. Assisting in the warehouse operation and hardware inventory. Skills / Experience / Education Resolving client problems and relating to customers Monitoring customer accounts Time management, speciality to meet deadlines Using computer applications Managing projects Taking direction Networking Education in Computer Engineering or Computer Science advantageous Experience in Hardware and software management and diagnostics Experience of problem solving from distance regarding issues with hardware and software Experience with cloud based products would be advantageous Presenting information Being self-motivated Planning and multitasking

We are SCC - Specialist Computer Centres , the leading IT services provider in Europe . We now have an exciting career opportunity for a talented field based IT Support Engineer to provide break/fix repair services for our customers in the East Midlands region . Skills knowledge & Experience : * Experienced IT support engineer with Hardware Break Fix and Software/ Operation System – Desk side support experience. * Previous experience in a field based role with good printers and/or electro-mechanical experience. * Good diagnostic and problem solving skills combined with extensive hardware break fix experience primarily on Intel desktop, laptop and associated peripherals. * Printer repair experience on major manufacturer’s equipment, I.E. HP, Lexmark, Epson. In addition familiarity with network operating systems, MS Office, Windows operating systems would be advantageous . * Full UK driving licence, physically fit to lift , carry and install IT equipment and peripherals * The role will also involve some installation , moves and changes work, software re- builds, desk moves and telephone patching . * Based out of our Warrington branch working at client sites configuring applications and hardware on new and existing IT and related devices, including , Desktop, Laptops, Thin Client, Printers, Servers, Switches/routers etc. * Attending required sites in a timely manner , providing quality solutions to application and hardware problems reported by the customer. This will include reloading operating system, building images , copying data and other information, identifying required parts and replacing parts. * To advise the customer of problems and keep them informed and updated of the planed resolution and escalate the call if necessary . * Proactively maintain contact with the relevant area coordinators throughout the day to effectively allocate and manage calls efficiently. * To promote SCC in a positive and professional manner We offer a salary of £19,000 per annum together with company van , pension , healthcare and life assurance together with other large company benefits and unrivalled career prospects . Interested ? Then click the response button now

IT Field Service Engineer - Hertfordshire £16,000 to c£20,000 + Benefits This is a fantastic opportunity for you a IT Field Service Engineer to join a specialist organisation, providing IT Support to establishments within the Hertfordshire area. You will be responsible for software and hardware break fix of a wide variety of manufacturer's equipment, such as PCs, Servers, printers and peripherals. In order to be successful, it is essential that you have * Strong hardware repair and maintenance skills - covering PCs, Servers, Laptops, Printers, Peripherals. * Software skills including installation and support. * Ideally a field service background and happy to drive in the Hertfordshire area. * A full UK driving licence. * Excellent customer skills - cheerful and happy demeanour. This is working for a great company that offer continuous training, career development and a great working environment so if you live within half hour of the county of Hertfordshire and have strong software and hardware skills across PCs, Servers, Printers and Peripherals, please send your CV to me today. Buzzword:- 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Field Engineer, Support Analyst, Desktop, Server, Network, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, SQL, MCSA, MCSE, MCDST, MCITP, TCP/IP, DNS, DHCP Commutable from: - Welwyn, WGC, Hatfield, St Albans, Watford, Harpenden, Borehamwood, Berkhamsted, London Colney, Wheathampstead, Redbourn, Hitchin, Stevenage, Potters Bar, Letchworth, Baldock, Ware, Hertford, Enfield, Hoddesdon, Broxbourne, Luton, Hemel Hempstead, Bedfordshire, Cambridge, London IT Field Service Engineer - Hertfordshire