Position Summary
We're seeking an Associate Director, IT Infrastructure to lead and transform our scientific computing environment in support of our cutting-edge gene therapy research. This senior leadership position will drive the strategy and execution of research computing initiatives, working in close partnership with our Bioinformatics, AI/ML, and Global IT Infrastructure teams. The role focuses specifically on advancing our scientific computing capabilities through operational excellence, while ensuring our research teams can maximize the value of our high-performance computing investments.
As a key member of the technology leadership team, this position will be responsible for the day-to-day operations and strategic evolution of our research computing environment. The successful candidate will combine deep technical expertise in scientific computing with strong business acumen to deliver innovative solutions that accelerate our research mission. While Global IT Infrastructure maintains our enterprise technology foundation, this role focuses exclusively on the specialized computing needs of our scientific teams, including high-performance computing, GPU-accelerated workflows, and research data management.
Job Responsibilities
Serve as the primary local IT Infrastructure contact for Edinburgh's Bioinformatics and AI/ML teams
Manage and optimize scientific computing infrastructure, including GPU clusters, high-performance storage systems, and virtualized environments
Collaborate with global IT teams to ensure infrastructure alignment with scientific computing needs
Lead technical planning and implementation of infrastructure improvements
Provide technical guidance on architecture decisions affecting scientific workflows
Manage and optimize WEKA storage systems and VSphere virtual environments
Support Linux-based scientific computing environments, leveraging managed services as appropriate
Implement and maintain monitoring solutions for complex computing environments
Participate in capacity planning and performance optimization initiatives
Drive infrastructure automation and continuous improvement
Manage relationships with vendors and technical partners
Vendor & Contract Management:
Manage third-party Linux support contract and contractor relationships
Define and monitor service level agreements
Ensure contractor compliance with company security policies
Review and approve contractor work
Manage vendor performance and escalations
Security & Compliance:
Act as primary point of contact for parent company security audits
Develop and maintain security compliance documentation
Coordinate and respond to penetration testing activities
Implement security recommendations and remediation plans
Ensure infrastructure meets corporate security standards
Participate in security incident response planning
Business Continuity:
Lead disaster recovery planning for scientific computing infrastructure
Coordinate and execute DR testing
Maintain DR documentation and procedures
Develop and maintain business continuity plans
Ensure RPO/RTO objectives are met
Financial Planning & Technical Debt:
Develop long-term capital planning for infrastructure
Manage infrastructure budget and forecasting for AskBio European locations
Identify and track technical debt
Create remediation plans for technical debt
Provide cost-benefit analysis for infrastructure investments
Manage infrastructure lifecycle planning
Develop business cases for infrastructure improvements
Key Competencies:
Technical:
Infrastructure architecture and design
Performance optimization
Problem-solving and troubleshooting
Security best practices
Technical documentation
Business & Management:
Contract negotiation and management
Budget planning and control
Risk management
Audit response and compliance
Strategic planning
Vendor management
Cost-benefit analysis
Interpersonal:
Strong communication skills
Stakeholder management
Team collaboration
Conflict resolution
Customer service orientation
Ability to bridge technical and scientific domains
Leadership:
Technical leadership
Project management
Mentoring and knowledge transfer
Change management
Strategic thinking
Impact Metrics: Success in this role will be measured by:
Infrastructure stability and performance improvements
Stakeholder satisfaction levels
Project delivery effectiveness
Technical problem resolution metrics
Team collaboration effectiveness
Innovation and process improvements
Note: This position requires occasional travel to other company locations and may require some out-of-hours support during critical maintenance windows or emergencies.
This role represents a critical position in our organization, bridging technical expertise with scientific computing needs while fostering strong working relationships between global teams.
Minimum Requirements
Bachelor's degree in Computer Science, Engineering, or related field
8+ years of experience in infrastructure engineering roles
Experience with high-performance computing environments
Proven experience supporting GPU-accelerated computing environments
Strong understanding of storage systems and networking
Experience with infrastructure monitoring and optimization tools
Demonstrated ability to work with scientific computing workflows
Experience managing vendor relationships and contracts
Knowledge of IT security and compliance requirements
Experience with disaster recovery planning and testing
Understanding of IT financial planning and budgeting
Experience with audit responses and compliance documentation
Strong experience with Linux administration and engineering
Extensive knowledge of virtualization technologies, particularly VSphere
Preferred Education, Experience and Skills
Experience with WEKA storage systems
Knowledge of AI/ML infrastructure requirements
Experience supporting bioinformatics workflows
Familiarity with container technologies (Docker, Kubernetes)
Experience with infrastructure automation tools
Understanding of scientific computing software and frameworks
Previous experience in biotech or pharmaceutical industries
Experience with cloud platforms (AWS, Azure)
ITIL certification
Security certifications (CISSP, CISM, or similar)
Experience with GxP compliance
Experience with pharmaceutical industry regulations
Previous experience managing technical debt in regulated environments
18/11/2025
Full time
Position Summary
We're seeking an Associate Director, IT Infrastructure to lead and transform our scientific computing environment in support of our cutting-edge gene therapy research. This senior leadership position will drive the strategy and execution of research computing initiatives, working in close partnership with our Bioinformatics, AI/ML, and Global IT Infrastructure teams. The role focuses specifically on advancing our scientific computing capabilities through operational excellence, while ensuring our research teams can maximize the value of our high-performance computing investments.
As a key member of the technology leadership team, this position will be responsible for the day-to-day operations and strategic evolution of our research computing environment. The successful candidate will combine deep technical expertise in scientific computing with strong business acumen to deliver innovative solutions that accelerate our research mission. While Global IT Infrastructure maintains our enterprise technology foundation, this role focuses exclusively on the specialized computing needs of our scientific teams, including high-performance computing, GPU-accelerated workflows, and research data management.
Job Responsibilities
Serve as the primary local IT Infrastructure contact for Edinburgh's Bioinformatics and AI/ML teams
Manage and optimize scientific computing infrastructure, including GPU clusters, high-performance storage systems, and virtualized environments
Collaborate with global IT teams to ensure infrastructure alignment with scientific computing needs
Lead technical planning and implementation of infrastructure improvements
Provide technical guidance on architecture decisions affecting scientific workflows
Manage and optimize WEKA storage systems and VSphere virtual environments
Support Linux-based scientific computing environments, leveraging managed services as appropriate
Implement and maintain monitoring solutions for complex computing environments
Participate in capacity planning and performance optimization initiatives
Drive infrastructure automation and continuous improvement
Manage relationships with vendors and technical partners
Vendor & Contract Management:
Manage third-party Linux support contract and contractor relationships
Define and monitor service level agreements
Ensure contractor compliance with company security policies
Review and approve contractor work
Manage vendor performance and escalations
Security & Compliance:
Act as primary point of contact for parent company security audits
Develop and maintain security compliance documentation
Coordinate and respond to penetration testing activities
Implement security recommendations and remediation plans
Ensure infrastructure meets corporate security standards
Participate in security incident response planning
Business Continuity:
Lead disaster recovery planning for scientific computing infrastructure
Coordinate and execute DR testing
Maintain DR documentation and procedures
Develop and maintain business continuity plans
Ensure RPO/RTO objectives are met
Financial Planning & Technical Debt:
Develop long-term capital planning for infrastructure
Manage infrastructure budget and forecasting for AskBio European locations
Identify and track technical debt
Create remediation plans for technical debt
Provide cost-benefit analysis for infrastructure investments
Manage infrastructure lifecycle planning
Develop business cases for infrastructure improvements
Key Competencies:
Technical:
Infrastructure architecture and design
Performance optimization
Problem-solving and troubleshooting
Security best practices
Technical documentation
Business & Management:
Contract negotiation and management
Budget planning and control
Risk management
Audit response and compliance
Strategic planning
Vendor management
Cost-benefit analysis
Interpersonal:
Strong communication skills
Stakeholder management
Team collaboration
Conflict resolution
Customer service orientation
Ability to bridge technical and scientific domains
Leadership:
Technical leadership
Project management
Mentoring and knowledge transfer
Change management
Strategic thinking
Impact Metrics: Success in this role will be measured by:
Infrastructure stability and performance improvements
Stakeholder satisfaction levels
Project delivery effectiveness
Technical problem resolution metrics
Team collaboration effectiveness
Innovation and process improvements
Note: This position requires occasional travel to other company locations and may require some out-of-hours support during critical maintenance windows or emergencies.
This role represents a critical position in our organization, bridging technical expertise with scientific computing needs while fostering strong working relationships between global teams.
Minimum Requirements
Bachelor's degree in Computer Science, Engineering, or related field
8+ years of experience in infrastructure engineering roles
Experience with high-performance computing environments
Proven experience supporting GPU-accelerated computing environments
Strong understanding of storage systems and networking
Experience with infrastructure monitoring and optimization tools
Demonstrated ability to work with scientific computing workflows
Experience managing vendor relationships and contracts
Knowledge of IT security and compliance requirements
Experience with disaster recovery planning and testing
Understanding of IT financial planning and budgeting
Experience with audit responses and compliance documentation
Strong experience with Linux administration and engineering
Extensive knowledge of virtualization technologies, particularly VSphere
Preferred Education, Experience and Skills
Experience with WEKA storage systems
Knowledge of AI/ML infrastructure requirements
Experience supporting bioinformatics workflows
Familiarity with container technologies (Docker, Kubernetes)
Experience with infrastructure automation tools
Understanding of scientific computing software and frameworks
Previous experience in biotech or pharmaceutical industries
Experience with cloud platforms (AWS, Azure)
ITIL certification
Security certifications (CISSP, CISM, or similar)
Experience with GxP compliance
Experience with pharmaceutical industry regulations
Previous experience managing technical debt in regulated environments
Senior Audio & PAVA Systems Engineer UK Hybrid Travel Required We are recruiting for a Senior Audio & PAVA Systems Engineer specialising in Public Address and Voice Alarm systems to support complex, safety critical AV integration projects across the UK. This role sits within a global systems integration environment delivering large scale, high reliability installations across commercial, entertainment and public environments. The focus is on designing and supporting resilient, compliant, and fault tolerant audio and life safety solutions that perform when it matters most. This is a senior technical role spanning pre sales, detailed design, commissioning support, and lifecycle service. You will act as a subject matter expert in PAVA and safety critical audio systems, working within established technical frameworks alongside senior solution architects. The role You will contribute specialist expertise to the design and delivery of Public Address and Voice Alarm systems, ensuring compliance, redundancy and operational resilience are built into every stage of the project lifecycle. From early bid support through to commissioning and in service technical escalation, you will play a key role in maintaining design intent, regulatory compliance, and technical consistency. Key responsibilities Provide technical input during pre sales for PAVA and life safety audio projects Support system design including schematics, signal flow, rack layouts and documentation Contribute to programming, configuration, testing and commissioning preparation Support on site commissioning and technical handover Act as escalation point for complex audio and voice alarm system issues Support lifecycle reviews, upgrades and obsolescence planning Ensure compliance with EN 54 and relevant life safety standards Collaborate closely with architects, project managers, engineers and service teams What we are looking for 5 plus years experience in technical audio engineering or application support within life safety or large scale commercial AV Strong experience designing or delivering PAVA and safety critical audio systems Solid understanding of EN 54 and emergency voice alarm principles Knowledge of BS 5839 8, ISO 7240 or similar standards desirable Experience with DSP platforms such as Q SYS or equivalent Experience with Dante and IP based audio distribution Understanding of AV network infrastructure including VLANs and managed switches Exposure to Cisco or enterprise networking beneficial Strong documentation and schematic interpretation skills Confident communicator able to support clients and internal teams Full UK driving licence and willingness to travel Degree or equivalent experience in Audio Engineering, Electronics or Systems Engineering preferred. What's on offer 50,000 - 60,000 pa basic salary Hybrid working 25 days holiday plus bank holidays Pension contribution Medical cash plan Employee assistance programme Cycle to work scheme Ongoing technical training and development Opportunity to work on complex, safety critical AV systems within a global integration environment This role suits an experienced audio professional who understands the responsibility that comes with life safety systems and wants to operate at a high technical level across design, delivery and service. INDAV
13/03/2026
Full time
Senior Audio & PAVA Systems Engineer UK Hybrid Travel Required We are recruiting for a Senior Audio & PAVA Systems Engineer specialising in Public Address and Voice Alarm systems to support complex, safety critical AV integration projects across the UK. This role sits within a global systems integration environment delivering large scale, high reliability installations across commercial, entertainment and public environments. The focus is on designing and supporting resilient, compliant, and fault tolerant audio and life safety solutions that perform when it matters most. This is a senior technical role spanning pre sales, detailed design, commissioning support, and lifecycle service. You will act as a subject matter expert in PAVA and safety critical audio systems, working within established technical frameworks alongside senior solution architects. The role You will contribute specialist expertise to the design and delivery of Public Address and Voice Alarm systems, ensuring compliance, redundancy and operational resilience are built into every stage of the project lifecycle. From early bid support through to commissioning and in service technical escalation, you will play a key role in maintaining design intent, regulatory compliance, and technical consistency. Key responsibilities Provide technical input during pre sales for PAVA and life safety audio projects Support system design including schematics, signal flow, rack layouts and documentation Contribute to programming, configuration, testing and commissioning preparation Support on site commissioning and technical handover Act as escalation point for complex audio and voice alarm system issues Support lifecycle reviews, upgrades and obsolescence planning Ensure compliance with EN 54 and relevant life safety standards Collaborate closely with architects, project managers, engineers and service teams What we are looking for 5 plus years experience in technical audio engineering or application support within life safety or large scale commercial AV Strong experience designing or delivering PAVA and safety critical audio systems Solid understanding of EN 54 and emergency voice alarm principles Knowledge of BS 5839 8, ISO 7240 or similar standards desirable Experience with DSP platforms such as Q SYS or equivalent Experience with Dante and IP based audio distribution Understanding of AV network infrastructure including VLANs and managed switches Exposure to Cisco or enterprise networking beneficial Strong documentation and schematic interpretation skills Confident communicator able to support clients and internal teams Full UK driving licence and willingness to travel Degree or equivalent experience in Audio Engineering, Electronics or Systems Engineering preferred. What's on offer 50,000 - 60,000 pa basic salary Hybrid working 25 days holiday plus bank holidays Pension contribution Medical cash plan Employee assistance programme Cycle to work scheme Ongoing technical training and development Opportunity to work on complex, safety critical AV systems within a global integration environment This role suits an experienced audio professional who understands the responsibility that comes with life safety systems and wants to operate at a high technical level across design, delivery and service. INDAV
Windows Site Reliability Engineer £110K Hybrid London Overview: A leading global investment bank is seeking a skilled Windows Site Reliability Engineer to join their London-based Technology team. This is a senior-level leadership role focused on driving platform reliability, automation strategy, and infrastructure modernisation across mission-critical banking systems. This is an excellent opportunity to join an investment banking powerhouse. Role and Responsibilities: Lead Platform Engineering and SRE strategy across the organisation Build scalable, self-service, and resilient infrastructure platforms Drive Infrastructure as Code and CI/CD adoption, automating manual tasks Define SLOs and optimise system performance, latency, and scalability Lead root cause analysis and remediate technical debt Partner with development teams to improve testing, releases, and deployments Shape cloud and hybrid migration strategies Ensure regulatory, audit, and security compliance Act as senior escalation point for high-severity incidents Identify cost and efficiency improvements; deputise for senior leadership Skills and Experience: Deep expertise in Microsoft Windows Server internals Advanced knowledge of Active Directory, DNS, DHCP, LDAP, and Kerberos Extensive experience tuning low-latency, enterprise-scale systems Strong background in SRE, DevOps, CI/CD, and Infrastructure as Code principles Advanced scripting and development capability (PowerShell, Python, C#) Clustering, high-availability, replication, and disaster recovery expertise Experience with Git, Terraform, Ansible, Jenkins, and TeamCity Strong understanding of security hardening (CIS) within regulated environments Deep knowledge of performance monitoring, system internals, and optimisation techniques Experience working within financial services or other regulated industries Desirable: Kubernetes and Docker orchestration Major cloud platforms (Azure, AWS, GCP) Nutanix HCI and VMware ESX Enterprise databases (SQL Server, Oracle, Sybase ASE, MongoDB, Snowflake) Enterprise monitoring tools (Splunk, Netcool) Package Circa £110,000 + Excellent Package London / Hybrid x3 days onsite Flexible working considered Windows Site Reliability Engineer £110K Hybrid London
12/03/2026
Full time
Windows Site Reliability Engineer £110K Hybrid London Overview: A leading global investment bank is seeking a skilled Windows Site Reliability Engineer to join their London-based Technology team. This is a senior-level leadership role focused on driving platform reliability, automation strategy, and infrastructure modernisation across mission-critical banking systems. This is an excellent opportunity to join an investment banking powerhouse. Role and Responsibilities: Lead Platform Engineering and SRE strategy across the organisation Build scalable, self-service, and resilient infrastructure platforms Drive Infrastructure as Code and CI/CD adoption, automating manual tasks Define SLOs and optimise system performance, latency, and scalability Lead root cause analysis and remediate technical debt Partner with development teams to improve testing, releases, and deployments Shape cloud and hybrid migration strategies Ensure regulatory, audit, and security compliance Act as senior escalation point for high-severity incidents Identify cost and efficiency improvements; deputise for senior leadership Skills and Experience: Deep expertise in Microsoft Windows Server internals Advanced knowledge of Active Directory, DNS, DHCP, LDAP, and Kerberos Extensive experience tuning low-latency, enterprise-scale systems Strong background in SRE, DevOps, CI/CD, and Infrastructure as Code principles Advanced scripting and development capability (PowerShell, Python, C#) Clustering, high-availability, replication, and disaster recovery expertise Experience with Git, Terraform, Ansible, Jenkins, and TeamCity Strong understanding of security hardening (CIS) within regulated environments Deep knowledge of performance monitoring, system internals, and optimisation techniques Experience working within financial services or other regulated industries Desirable: Kubernetes and Docker orchestration Major cloud platforms (Azure, AWS, GCP) Nutanix HCI and VMware ESX Enterprise databases (SQL Server, Oracle, Sybase ASE, MongoDB, Snowflake) Enterprise monitoring tools (Splunk, Netcool) Package Circa £110,000 + Excellent Package London / Hybrid x3 days onsite Flexible working considered Windows Site Reliability Engineer £110K Hybrid London
Senior IT Technician Location: Wolverhampton + Other local site Salary: 38,000 - 45,000 Hours: Monday - Friday, 08:00 - 17:00 (Early finish on Fridays) The Best Connection are recruiting on behalf of our client for an experienced Senior IT Technician to take ownership of the IT infrastructure across multiple UK sites. This is a hands-on senior role responsible for maintaining and improving the organisation's IT environment, ensuring systems remain secure, reliable and aligned with operational and commercial objectives. Supporting approximately 120 users across engineering, manufacturing, finance and commercial teams, you will act as the primary escalation point for infrastructure matters and play a key role in delivering IT improvements and projects. Key Responsibilities Own and maintain the Group IT infrastructure across all UK sites including servers, endpoints, networking and cloud environments. Ensure high levels of system availability, performance and resilience. Lead cybersecurity measures including MFA, endpoint protection, patch management and vulnerability remediation. Maintain and test backup and disaster recovery processes. Provide 2nd and 3rd line technical support and act as the main escalation point for infrastructure issues. Manage Microsoft 365, Entra ID (Azure AD), Intune and Exchange Online. Maintain Windows Server environments including Active Directory, Group Policy, DNS and DHCP. Oversee network infrastructure including firewalls, VPNs, VLANs and Wi-Fi connectivity. Support and optimise ERP/MRP systems and related manufacturing integrations. Manage third-party IT providers, licensing and hardware procurement. Lead and deliver IT projects such as migrations, network refreshes and system upgrades. Maintain accurate IT documentation including asset registers, network diagrams and policies. Support and train users while promoting structured ticketing and digital best practice. Essential Requirements Minimum 5 years' experience in hands-on IT infrastructure roles At least 2 years in a senior or lead IT capacity Strong experience with Windows 10/11 environments Experience administering Microsoft 365 Knowledge of Active Directory and Azure AD Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi) Experience with endpoint security, patching and remote support tools Full UK driving licence and willingness to travel between sites Desirable CompTIA Network+ or Security+ ITIL Foundation Experience with Cyber Essentials Plus or ISO 27001 frameworks Backup and virtualisation platforms such as Veeam, VMware or Hyper-V Exposure to ERP/MRP systems (e.g. SAP Business One, Epicor, Infor or Sage) Experience delivering IT infrastructure projects The Ideal Candidate The successful candidate will be a proactive and hands-on IT professional who takes ownership of infrastructure performance, continuously improves system resilience and cybersecurity, and communicates technical matters clearly to both technical and non-technical stakeholders. This is an excellent opportunity to join a growing organisation where you can play a key role in developing and strengthening the IT environment. Apply today with The Best Connection to learn more about this opportunity. The Best Connection is acting as an Employment Agency in relation to this vacancy.
12/03/2026
Full time
Senior IT Technician Location: Wolverhampton + Other local site Salary: 38,000 - 45,000 Hours: Monday - Friday, 08:00 - 17:00 (Early finish on Fridays) The Best Connection are recruiting on behalf of our client for an experienced Senior IT Technician to take ownership of the IT infrastructure across multiple UK sites. This is a hands-on senior role responsible for maintaining and improving the organisation's IT environment, ensuring systems remain secure, reliable and aligned with operational and commercial objectives. Supporting approximately 120 users across engineering, manufacturing, finance and commercial teams, you will act as the primary escalation point for infrastructure matters and play a key role in delivering IT improvements and projects. Key Responsibilities Own and maintain the Group IT infrastructure across all UK sites including servers, endpoints, networking and cloud environments. Ensure high levels of system availability, performance and resilience. Lead cybersecurity measures including MFA, endpoint protection, patch management and vulnerability remediation. Maintain and test backup and disaster recovery processes. Provide 2nd and 3rd line technical support and act as the main escalation point for infrastructure issues. Manage Microsoft 365, Entra ID (Azure AD), Intune and Exchange Online. Maintain Windows Server environments including Active Directory, Group Policy, DNS and DHCP. Oversee network infrastructure including firewalls, VPNs, VLANs and Wi-Fi connectivity. Support and optimise ERP/MRP systems and related manufacturing integrations. Manage third-party IT providers, licensing and hardware procurement. Lead and deliver IT projects such as migrations, network refreshes and system upgrades. Maintain accurate IT documentation including asset registers, network diagrams and policies. Support and train users while promoting structured ticketing and digital best practice. Essential Requirements Minimum 5 years' experience in hands-on IT infrastructure roles At least 2 years in a senior or lead IT capacity Strong experience with Windows 10/11 environments Experience administering Microsoft 365 Knowledge of Active Directory and Azure AD Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi) Experience with endpoint security, patching and remote support tools Full UK driving licence and willingness to travel between sites Desirable CompTIA Network+ or Security+ ITIL Foundation Experience with Cyber Essentials Plus or ISO 27001 frameworks Backup and virtualisation platforms such as Veeam, VMware or Hyper-V Exposure to ERP/MRP systems (e.g. SAP Business One, Epicor, Infor or Sage) Experience delivering IT infrastructure projects The Ideal Candidate The successful candidate will be a proactive and hands-on IT professional who takes ownership of infrastructure performance, continuously improves system resilience and cybersecurity, and communicates technical matters clearly to both technical and non-technical stakeholders. This is an excellent opportunity to join a growing organisation where you can play a key role in developing and strengthening the IT environment. Apply today with The Best Connection to learn more about this opportunity. The Best Connection is acting as an Employment Agency in relation to this vacancy.
Technical Support Supervisor Location: On-Site or Hybrid - Paignton Salary: Negotiable DOE (up to £47,500 for the right candidate, relocation allowance considered) Benefits: Annual Bonus, 25 days annual leave (increasing to 30 with length of service), 4 x life insurance, employer pension contributions starting from 6% up to 14%, single private medical insurance and Medicash plan The Client: A global leader in advanced technology solutions. Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the lab, and ensure new products and services perform in the real world. They design, manufacture and supply advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in-house. These systems are sold all over the world to high-profile organisations and inevitably there are occasional problems experienced by the users - component failures, software bugs, documentation issues or the customer may simply need guidance and/or advice. The Candidate: You will be a motivated leader with a background in technical support or engineering, ideally with exposure to GNSS systems (GPS, Galileo, Glonass, etc.). You'll have experience managing or supervising multi-national teams, excellent communication skills, and a flexible, pragmatic approach to problem-solving. The ideal candidate will be someone seeking to develop their leadership skills further, rather than a long-established senior manager. The Role: This is a supervisory position with a mix of management and hands-on responsibilities, focused on the EMEA Technical Support team. You will oversee daily operations, resource allocation, and customer satisfaction, while also ensuring smooth coordination with other global regions. The role provides a chance to combine people leadership with technical involvement, making it ideal for someone looking to step up into a broader leadership capacity. Duties: Lead, manage, and develop the EMEA Technical Support Engineers. Set goals, monitor performance, and focus on team development. Coordinate with other global support teams and act as point of contact for escalations. Ensure KPI targets are met and customer satisfaction is maintained. Oversee ISO9001 compliance and drive process improvements. Manage resource levels, lab environment, spare stock, and assets. Provide input into reports, KPI reviews, and budget requirements. Represent the support function in roadmap reviews and customer visits. Collaborate with professional services and global support managers to align processes. Requirements: Qualification in a relevant Engineering discipline. Good understanding of GNSS systems (SBAS, Beidou, IRNSS, GPS, Galileo, Glonass). Experience managing or supervising technical teams, ideally across multiple countries. Excellent English communication (written & verbal). Strong problem-solving and decision-making skills under pressure. Ability to prioritise effectively and manage multiple tasks. Willingness to travel internationally (up to 10%). Desirable: Experience with Spirent GNSS Simulation systems, project management, or formal management training. To apply for this Technical Support Supervisor permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
12/03/2026
Full time
Technical Support Supervisor Location: On-Site or Hybrid - Paignton Salary: Negotiable DOE (up to £47,500 for the right candidate, relocation allowance considered) Benefits: Annual Bonus, 25 days annual leave (increasing to 30 with length of service), 4 x life insurance, employer pension contributions starting from 6% up to 14%, single private medical insurance and Medicash plan The Client: A global leader in advanced technology solutions. Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the lab, and ensure new products and services perform in the real world. They design, manufacture and supply advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in-house. These systems are sold all over the world to high-profile organisations and inevitably there are occasional problems experienced by the users - component failures, software bugs, documentation issues or the customer may simply need guidance and/or advice. The Candidate: You will be a motivated leader with a background in technical support or engineering, ideally with exposure to GNSS systems (GPS, Galileo, Glonass, etc.). You'll have experience managing or supervising multi-national teams, excellent communication skills, and a flexible, pragmatic approach to problem-solving. The ideal candidate will be someone seeking to develop their leadership skills further, rather than a long-established senior manager. The Role: This is a supervisory position with a mix of management and hands-on responsibilities, focused on the EMEA Technical Support team. You will oversee daily operations, resource allocation, and customer satisfaction, while also ensuring smooth coordination with other global regions. The role provides a chance to combine people leadership with technical involvement, making it ideal for someone looking to step up into a broader leadership capacity. Duties: Lead, manage, and develop the EMEA Technical Support Engineers. Set goals, monitor performance, and focus on team development. Coordinate with other global support teams and act as point of contact for escalations. Ensure KPI targets are met and customer satisfaction is maintained. Oversee ISO9001 compliance and drive process improvements. Manage resource levels, lab environment, spare stock, and assets. Provide input into reports, KPI reviews, and budget requirements. Represent the support function in roadmap reviews and customer visits. Collaborate with professional services and global support managers to align processes. Requirements: Qualification in a relevant Engineering discipline. Good understanding of GNSS systems (SBAS, Beidou, IRNSS, GPS, Galileo, Glonass). Experience managing or supervising technical teams, ideally across multiple countries. Excellent English communication (written & verbal). Strong problem-solving and decision-making skills under pressure. Ability to prioritise effectively and manage multiple tasks. Willingness to travel internationally (up to 10%). Desirable: Experience with Spirent GNSS Simulation systems, project management, or formal management training. To apply for this Technical Support Supervisor permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
CBSbutler Holdings Limited trading as CBSbutler
City, Sheffield
Role Title: Storage Senior SAN SME Location: Sheffield/hybrid (2 - 3 days per week on site) Duration: 8 months+ Rate: 540 per day inside ir35 I am looking for a Storage SME to provide technical leadership and strategic guidance for storage architecture and operations within the OpenShift infrastructure migration project within the banking sector. Key Responsibilities: Define storage architecture strategy for OpenShift clusters and workloads, incorporating Pure Storage best practices. Advise on storage provisioning, performance tuning, and capacity planning for Pure Storage arrays. Serve as the go-to expert for storage-related issues and escalations, including Pure Storage integration. Collaborate with Infrastructure Engineers and OpenShift Architects to integrate Pure Storage solutions with compute and networking layers. Ensure compatibility with containerized workloads and persistent storage requirements. Conduct performance assessments and recommend improvements for Pure Storage systems. Required Skills & Qualifications: Extensive experience in enterprise storage technologies with a strong focus on Pure Storage arrays. Deep knowledge of storage protocols (iSCSI, NFS, Fibre Channel) and SAN/NAS architectures. Familiarity with OpenShift, Kubernetes, and container storage interfaces (CSI). Expertise in backup, replication, and disaster recovery strategies for Pure Storage environments. If you are interested in this role or wish to apply, please feel free to submit your CV.
12/03/2026
Contractor
Role Title: Storage Senior SAN SME Location: Sheffield/hybrid (2 - 3 days per week on site) Duration: 8 months+ Rate: 540 per day inside ir35 I am looking for a Storage SME to provide technical leadership and strategic guidance for storage architecture and operations within the OpenShift infrastructure migration project within the banking sector. Key Responsibilities: Define storage architecture strategy for OpenShift clusters and workloads, incorporating Pure Storage best practices. Advise on storage provisioning, performance tuning, and capacity planning for Pure Storage arrays. Serve as the go-to expert for storage-related issues and escalations, including Pure Storage integration. Collaborate with Infrastructure Engineers and OpenShift Architects to integrate Pure Storage solutions with compute and networking layers. Ensure compatibility with containerized workloads and persistent storage requirements. Conduct performance assessments and recommend improvements for Pure Storage systems. Required Skills & Qualifications: Extensive experience in enterprise storage technologies with a strong focus on Pure Storage arrays. Deep knowledge of storage protocols (iSCSI, NFS, Fibre Channel) and SAN/NAS architectures. Familiarity with OpenShift, Kubernetes, and container storage interfaces (CSI). Expertise in backup, replication, and disaster recovery strategies for Pure Storage environments. If you are interested in this role or wish to apply, please feel free to submit your CV.
Role Title: Storage Senior SAN SME Location: Sheffield/hybrid (2 - 3 days per week on site) Duration: 8 months+ Rate: £540 per day inside ir35 I am looking for a Storage SME to provide technical leadership and strategic guidance for storage architecture and operations within the OpenShift infrastructure migration project within the banking sector. Key Responsibilities: Define storage architecture strategy for OpenShift clusters and workloads, incorporating Pure Storage best practices. Advise on storage provisioning, performance tuning, and capacity planning for Pure Storage arrays. Serve as the go-to expert for storage-related issues and escalations, including Pure Storage integration. Collaborate with Infrastructure Engineers and OpenShift Architects to integrate Pure Storage solutions with compute and networking layers. Ensure compatibility with containerized workloads and persistent storage requirements. Conduct performance assessments and recommend improvements for Pure Storage systems. Required Skills & Qualifications: Extensive experience in enterprise storage technologies with a strong focus on Pure Storage arrays. Deep knowledge of storage protocols (iSCSI, NFS, Fibre Channel) and SAN/NAS architectures. Familiarity with OpenShift, Kubernetes, and container storage interfaces (CSI). Expertise in backup, replication, and disaster recovery strategies for Pure Storage environments. If you are interested in this role or wish to apply, please feel free to submit your CV.
11/03/2026
Contractor
Role Title: Storage Senior SAN SME Location: Sheffield/hybrid (2 - 3 days per week on site) Duration: 8 months+ Rate: £540 per day inside ir35 I am looking for a Storage SME to provide technical leadership and strategic guidance for storage architecture and operations within the OpenShift infrastructure migration project within the banking sector. Key Responsibilities: Define storage architecture strategy for OpenShift clusters and workloads, incorporating Pure Storage best practices. Advise on storage provisioning, performance tuning, and capacity planning for Pure Storage arrays. Serve as the go-to expert for storage-related issues and escalations, including Pure Storage integration. Collaborate with Infrastructure Engineers and OpenShift Architects to integrate Pure Storage solutions with compute and networking layers. Ensure compatibility with containerized workloads and persistent storage requirements. Conduct performance assessments and recommend improvements for Pure Storage systems. Required Skills & Qualifications: Extensive experience in enterprise storage technologies with a strong focus on Pure Storage arrays. Deep knowledge of storage protocols (iSCSI, NFS, Fibre Channel) and SAN/NAS architectures. Familiarity with OpenShift, Kubernetes, and container storage interfaces (CSI). Expertise in backup, replication, and disaster recovery strategies for Pure Storage environments. If you are interested in this role or wish to apply, please feel free to submit your CV.
Lead End-User Engineer - Senior 3rd Line - Permanent Staffordshire/Derbyshire/East Midlands - Hybrid £48,000 + Pension, Healthcare & Exceptional Benefits Are you ready to take ownership of a modern, fast-evolving end-user environment? With over 200,000+ customers across the UK and Europe, this leading health and welfare organisation is expanding-and they're looking for a Lead End-User Engineer to drive excellence, shape modern workplace standards, and elevate the colleague technology experience. The Opportunity: As the Lead End-User Engineer, you'll be the technical authority for everything device, identity, and endpoint related. You will define engineering standards across Windows, macOS, iOS, and Android, ensuring all end-user platforms are secure, reliable, and optimised for a seamless colleague experience. You will champion modern management, set the direction for endpoint engineering, and act as the go-to escalation point for complex issues-while helping shape the organisation's future workplace strategy. What You'll Bring: Strong 3rd Line Engineering experience across Windows, Azure, Azure AD, Entra ID Intune, Autopilot, macOS, Android, iOS, laptops, and remote devices. Hands-on expertise with JAMF, and MDM platforms. Proven ability in application packaging and deployment (Win32/MSIX, PKG, APK). Advanced troubleshooting across device, identity, and network layers. Excellent documentation, communication, and stakeholder engagement skills. What You'll Own (Key Deliverables): Engineering Leadership: Set and maintain engineering standards across all platforms. Own and drive builds, configuration, and deployment automation using Intune, Autopilot, JAMF, and MDM. Lead application packaging and manage deployments across all device ecosystems. Ensure modern, secure, and consistent endpoint experiences for all users. Technical Authority: Act as the senior escalation point for 3rd Line teams. Provide leadership during Major Incident scenarios. Lead technical investigations, RCA, and long-term remediation initiatives. Your Core Mission (Key Objectives): Security, Compliance & Assurance: Govern and optimise device compliance policies and configuration profiles. Ensure secure, seamless device enrolment. Collaborate with Cyber teams to support Conditional Access, vulnerability remediation, and alignment with CE+, DSPT, ISO 27001, and similar frameworks. Maintain audit-ready documentation for all builds and policy changes. Knowledge Sharing & Capability Building: Produce high-quality runbooks and documentation for 1st Line teams. Mentor and guide engineering colleagues to build a collaborative, proactive technical culture. Support onboarding and skill-development of new team members. Desirable Skills: Scripting/automation experience (PowerShell, Bash, etc.) Exposure to hybrid environments and modern provisioning. Knowledge of CE+, DSPT, ISO 27001, and similar governance frameworks. Ready to Take the Lead? Do you thrive on ownership, and want to shape a modern workplace at scale? Call Experis IT today
11/03/2026
Full time
Lead End-User Engineer - Senior 3rd Line - Permanent Staffordshire/Derbyshire/East Midlands - Hybrid £48,000 + Pension, Healthcare & Exceptional Benefits Are you ready to take ownership of a modern, fast-evolving end-user environment? With over 200,000+ customers across the UK and Europe, this leading health and welfare organisation is expanding-and they're looking for a Lead End-User Engineer to drive excellence, shape modern workplace standards, and elevate the colleague technology experience. The Opportunity: As the Lead End-User Engineer, you'll be the technical authority for everything device, identity, and endpoint related. You will define engineering standards across Windows, macOS, iOS, and Android, ensuring all end-user platforms are secure, reliable, and optimised for a seamless colleague experience. You will champion modern management, set the direction for endpoint engineering, and act as the go-to escalation point for complex issues-while helping shape the organisation's future workplace strategy. What You'll Bring: Strong 3rd Line Engineering experience across Windows, Azure, Azure AD, Entra ID Intune, Autopilot, macOS, Android, iOS, laptops, and remote devices. Hands-on expertise with JAMF, and MDM platforms. Proven ability in application packaging and deployment (Win32/MSIX, PKG, APK). Advanced troubleshooting across device, identity, and network layers. Excellent documentation, communication, and stakeholder engagement skills. What You'll Own (Key Deliverables): Engineering Leadership: Set and maintain engineering standards across all platforms. Own and drive builds, configuration, and deployment automation using Intune, Autopilot, JAMF, and MDM. Lead application packaging and manage deployments across all device ecosystems. Ensure modern, secure, and consistent endpoint experiences for all users. Technical Authority: Act as the senior escalation point for 3rd Line teams. Provide leadership during Major Incident scenarios. Lead technical investigations, RCA, and long-term remediation initiatives. Your Core Mission (Key Objectives): Security, Compliance & Assurance: Govern and optimise device compliance policies and configuration profiles. Ensure secure, seamless device enrolment. Collaborate with Cyber teams to support Conditional Access, vulnerability remediation, and alignment with CE+, DSPT, ISO 27001, and similar frameworks. Maintain audit-ready documentation for all builds and policy changes. Knowledge Sharing & Capability Building: Produce high-quality runbooks and documentation for 1st Line teams. Mentor and guide engineering colleagues to build a collaborative, proactive technical culture. Support onboarding and skill-development of new team members. Desirable Skills: Scripting/automation experience (PowerShell, Bash, etc.) Exposure to hybrid environments and modern provisioning. Knowledge of CE+, DSPT, ISO 27001, and similar governance frameworks. Ready to Take the Lead? Do you thrive on ownership, and want to shape a modern workplace at scale? Call Experis IT today
Job Title: Senior IT Technician Location: Waterlooville, Hampshire Salary: 27,780 per annum Job Type: Permanent, Full time, 52 weeks per year Working Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.30am to 15.30pm (unpaid lunch break of 30 mins each day) About the role: The Governors are seeking to appoint a Senior IT Technician to join our hardworking, committed and enthusiastic IT Support team. The Senior IT Technician's role is to support the IT Support Team in the day-to-day delivery of high-quality IT services to the school. Working as part of a small team supporting a Secondary school and Sixth form college in Waterlooville and two primary schools in Portsmouth, our team supports 2,000 users and 1,200 windows devices, network infrastructure, printers, photocopiers and classroom equipment as well as CCTV, telephone system and sound and lighting equipment. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. Key Responsibilities: The primary responsibilities of the role are: Network Maintenance - You will maintain network integrity and security by managing user lifecycles through Active Directory and Office 365, performing routine hardware maintenance, and overseeing firewall policies and system imaging to ensure a stable, updated environment. IT Support Helpdesk - You will manage and configure a diverse range of school-wide systems, spanning core networking, security, MDM, and multimedia while ensuring all support incidents and change requests are documented in strict accordance with team SLAs. Take ownership of support incidents - You will provide proactive, friendly technical support by efficiently managing the full ticket lifecycle from active listening and rapid resolution to clear communication and escalation when necessary, ensuring high user satisfaction. Asset Management - You will be responsible for the full lifecycle of IT and A/V infrastructure, from high-standard installation and inventory management to proactive maintenance and warranty support. Other IT Responsibilities such as setting up and operating AV equipment, assisting with out of hours school events and more. Please note this is not an exhaustive list and a full information pack with a full list of responsibilities can be found on our website. About You: Essential: 4 GCSEs (or equivalent) C and above (including Maths and English) Level 3 (or equivalent) in IT Infrastructure (or similar) Ability to work in sympathy with the ethos of the school Good verbal and written communication skills and ability to relate well to children and adults Ability to effectively use ICT packages (Office Suite and email) Displays commitment to the protection and safeguarding of children and young people Excellent communication skills Well-developed interpersonal skills Confidence Ability to see a project or task through to a successful conclusion Imagination and vision Strong commitment to team- working and partnership The following would be desirable: Knowledge of IT systems and software Ability to use relevant equipment / resources and technology A level education or beyond Willingness to train as Fire Warden/First aider The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager. Please note all staff will be required to complete and obtain a clear Enhanced DBS Benefits: Generous pension scheme Access to the canteen serving delicious home made hot and cold food An active staff association which organises staff socials throughout the year and an emphasis on staff well-being Additional Information: Closing date: Sunday 22nd February 2026 5pm Interviews: Week commencing 23rd February 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, Support Engineer, Support Technician, Desk Support, IT Support Technician, IT Support Engineer, may also be considered for this role.
10/03/2026
Full time
Job Title: Senior IT Technician Location: Waterlooville, Hampshire Salary: 27,780 per annum Job Type: Permanent, Full time, 52 weeks per year Working Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.30am to 15.30pm (unpaid lunch break of 30 mins each day) About the role: The Governors are seeking to appoint a Senior IT Technician to join our hardworking, committed and enthusiastic IT Support team. The Senior IT Technician's role is to support the IT Support Team in the day-to-day delivery of high-quality IT services to the school. Working as part of a small team supporting a Secondary school and Sixth form college in Waterlooville and two primary schools in Portsmouth, our team supports 2,000 users and 1,200 windows devices, network infrastructure, printers, photocopiers and classroom equipment as well as CCTV, telephone system and sound and lighting equipment. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. Key Responsibilities: The primary responsibilities of the role are: Network Maintenance - You will maintain network integrity and security by managing user lifecycles through Active Directory and Office 365, performing routine hardware maintenance, and overseeing firewall policies and system imaging to ensure a stable, updated environment. IT Support Helpdesk - You will manage and configure a diverse range of school-wide systems, spanning core networking, security, MDM, and multimedia while ensuring all support incidents and change requests are documented in strict accordance with team SLAs. Take ownership of support incidents - You will provide proactive, friendly technical support by efficiently managing the full ticket lifecycle from active listening and rapid resolution to clear communication and escalation when necessary, ensuring high user satisfaction. Asset Management - You will be responsible for the full lifecycle of IT and A/V infrastructure, from high-standard installation and inventory management to proactive maintenance and warranty support. Other IT Responsibilities such as setting up and operating AV equipment, assisting with out of hours school events and more. Please note this is not an exhaustive list and a full information pack with a full list of responsibilities can be found on our website. About You: Essential: 4 GCSEs (or equivalent) C and above (including Maths and English) Level 3 (or equivalent) in IT Infrastructure (or similar) Ability to work in sympathy with the ethos of the school Good verbal and written communication skills and ability to relate well to children and adults Ability to effectively use ICT packages (Office Suite and email) Displays commitment to the protection and safeguarding of children and young people Excellent communication skills Well-developed interpersonal skills Confidence Ability to see a project or task through to a successful conclusion Imagination and vision Strong commitment to team- working and partnership The following would be desirable: Knowledge of IT systems and software Ability to use relevant equipment / resources and technology A level education or beyond Willingness to train as Fire Warden/First aider The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager. Please note all staff will be required to complete and obtain a clear Enhanced DBS Benefits: Generous pension scheme Access to the canteen serving delicious home made hot and cold food An active staff association which organises staff socials throughout the year and an emphasis on staff well-being Additional Information: Closing date: Sunday 22nd February 2026 5pm Interviews: Week commencing 23rd February 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, Support Engineer, Support Technician, Desk Support, IT Support Technician, IT Support Engineer, may also be considered for this role.
Consortium Professional Recruitment Ltd
Hull, Yorkshire
A growing UK-based organisation with multiple operational sites is looking to recruit a Senior IT Support Engineer to strengthen its internal IT team. This role will see you supporting a broad user base while helping to ensure the company s technology systems remain reliable, secure and efficient. The Role: As a Senior IT Support Engineer, you will act as a key escalation point for technical issues and work closely with colleagues across the organisation to deliver effective IT support. In addition to hands-on troubleshooting, you will help maintain stable IT systems and assist with projects and service enhancements. Responsibilities include: Acting as an escalation point for technical support issues across desktops, servers, networks and business systems Diagnosing and resolving more complex user and system issues Managing incidents and service requests through the service desk to resolution Supporting and administering Microsoft 365, Active Directory and Windows environments Assisting with the management of company devices including laptops and mobile devices Supporting device management platforms and MDM solutions (experience with Intune beneficial) Working with external suppliers and vendors where required Contributing to system upgrades, IT improvements and infrastructure projects Supporting the setup and management of user accounts, devices and access permissions Troubleshooting network connectivity issues across LAN, WAN and wireless environments Sharing knowledge with colleagues and supporting less experienced members of the IT team About You: To succeed in this role, you will have a strong background in IT support and be comfortable working within a busy service environment. You will be confident diagnosing technical issues while maintaining a professional and customer-focused approach when supporting users. The ideal candidate will have: Around 3+ years experience in an IT support or service desk environment Strong experience working with Microsoft 365 and Active Directory Proven experience supporting Windows 10 and Windows 11 Experience using IT Service Management or helpdesk systems Exposure to mobile device management platforms Good troubleshooting skills across a range of IT technologies The ability to communicate technical information clearly to non-technical users A proactive and organised approach to managing workloads What s on Offer: Competitive salary 25 days annual leave plus bank holidays Company pension scheme Ongoing training and development support Opportunity to progress into Team Lead or supervisory roles over time Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
10/03/2026
Full time
A growing UK-based organisation with multiple operational sites is looking to recruit a Senior IT Support Engineer to strengthen its internal IT team. This role will see you supporting a broad user base while helping to ensure the company s technology systems remain reliable, secure and efficient. The Role: As a Senior IT Support Engineer, you will act as a key escalation point for technical issues and work closely with colleagues across the organisation to deliver effective IT support. In addition to hands-on troubleshooting, you will help maintain stable IT systems and assist with projects and service enhancements. Responsibilities include: Acting as an escalation point for technical support issues across desktops, servers, networks and business systems Diagnosing and resolving more complex user and system issues Managing incidents and service requests through the service desk to resolution Supporting and administering Microsoft 365, Active Directory and Windows environments Assisting with the management of company devices including laptops and mobile devices Supporting device management platforms and MDM solutions (experience with Intune beneficial) Working with external suppliers and vendors where required Contributing to system upgrades, IT improvements and infrastructure projects Supporting the setup and management of user accounts, devices and access permissions Troubleshooting network connectivity issues across LAN, WAN and wireless environments Sharing knowledge with colleagues and supporting less experienced members of the IT team About You: To succeed in this role, you will have a strong background in IT support and be comfortable working within a busy service environment. You will be confident diagnosing technical issues while maintaining a professional and customer-focused approach when supporting users. The ideal candidate will have: Around 3+ years experience in an IT support or service desk environment Strong experience working with Microsoft 365 and Active Directory Proven experience supporting Windows 10 and Windows 11 Experience using IT Service Management or helpdesk systems Exposure to mobile device management platforms Good troubleshooting skills across a range of IT technologies The ability to communicate technical information clearly to non-technical users A proactive and organised approach to managing workloads What s on Offer: Competitive salary 25 days annual leave plus bank holidays Company pension scheme Ongoing training and development support Opportunity to progress into Team Lead or supervisory roles over time Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Senior NOC Engineer - Network Operations - Bolton - £45,000 + Benefits Location: Bolton (office-based) Salary: £45,000 + benefits Type: Permanent SF Technology is working with a growing managed services organisation to recruit a NOC Team Leader to join their Network Operations team based in Bolton. This is a great opportunity for an experienced Senior NOC Engineer, Network Operations Engineer, or Shift Lead looking to step into a leadership role while remaining close to the technology. You'll lead a team of Tier 2 engineers responsible for maintaining the stability and performance of customer network environments within a fast-paced 24/7 operations centre. The position combines technical understanding, operational oversight, and team leadership, ensuring high service standards and strong customer outcomes. The Role As NOC Team Leader, you will oversee the day-to-day operation of the Network Operations Centre while supporting and developing a team of engineers delivering managed network services to multiple customers. Key responsibilities include: Leading, coaching, and supporting a team of Tier 2 NOC engineers Overseeing daily NOC workflows and ensuring SLA performance Supporting incident management and technical escalations Monitoring network environments and assisting with troubleshooting when required Ensuring effective shift handovers and operational continuity Producing operational and customer reports using IT service management systems Supporting training and development within the engineering team Building strong relationships with internal stakeholders and customers Skills & Experience We're looking for someone with a strong background in network operations or managed services who is ready to step into a leadership role. Key requirements include: Experience working within a Network Operations Centre (NOC) environment Strong understanding of network infrastructure (routers, switches, firewalls) Experience supporting customer networks within an MSP or service delivery environment Excellent communication skills and ability to work with both technical teams and customers Experience mentoring or supporting junior engineers (leadership experience desirable but not essential) Ability to remain calm under pressure and manage multiple operational priorities Exposure to technologies such as Cisco, Juniper, or other enterprise networking platforms would be beneficial. Working Environment Office-based role in Bolton NOC environment operating 24/7 Occasional flexibility may be required to support operational needs or incidents Security Requirements Due to the nature of the environments supported, successful candidates will need to pass enhanced security vetting. This includes background checks and typically requires a minimum of 10 years UK residency. The Opportunity This role offers the chance to step into a technical leadership position within a growing managed services environment, working with modern networking technologies and supporting a wide range of customer infrastructures. You'll have the opportunity to shape team performance, influence operational processes, and further develop your leadership skills within a supportive and collaborative engineering environment. If you're a Senior NOC Engineer or Network Operations professional looking to progress into leadership, we'd love to hear from you. Apply now or contact SF Technology for more information.
10/03/2026
Full time
Senior NOC Engineer - Network Operations - Bolton - £45,000 + Benefits Location: Bolton (office-based) Salary: £45,000 + benefits Type: Permanent SF Technology is working with a growing managed services organisation to recruit a NOC Team Leader to join their Network Operations team based in Bolton. This is a great opportunity for an experienced Senior NOC Engineer, Network Operations Engineer, or Shift Lead looking to step into a leadership role while remaining close to the technology. You'll lead a team of Tier 2 engineers responsible for maintaining the stability and performance of customer network environments within a fast-paced 24/7 operations centre. The position combines technical understanding, operational oversight, and team leadership, ensuring high service standards and strong customer outcomes. The Role As NOC Team Leader, you will oversee the day-to-day operation of the Network Operations Centre while supporting and developing a team of engineers delivering managed network services to multiple customers. Key responsibilities include: Leading, coaching, and supporting a team of Tier 2 NOC engineers Overseeing daily NOC workflows and ensuring SLA performance Supporting incident management and technical escalations Monitoring network environments and assisting with troubleshooting when required Ensuring effective shift handovers and operational continuity Producing operational and customer reports using IT service management systems Supporting training and development within the engineering team Building strong relationships with internal stakeholders and customers Skills & Experience We're looking for someone with a strong background in network operations or managed services who is ready to step into a leadership role. Key requirements include: Experience working within a Network Operations Centre (NOC) environment Strong understanding of network infrastructure (routers, switches, firewalls) Experience supporting customer networks within an MSP or service delivery environment Excellent communication skills and ability to work with both technical teams and customers Experience mentoring or supporting junior engineers (leadership experience desirable but not essential) Ability to remain calm under pressure and manage multiple operational priorities Exposure to technologies such as Cisco, Juniper, or other enterprise networking platforms would be beneficial. Working Environment Office-based role in Bolton NOC environment operating 24/7 Occasional flexibility may be required to support operational needs or incidents Security Requirements Due to the nature of the environments supported, successful candidates will need to pass enhanced security vetting. This includes background checks and typically requires a minimum of 10 years UK residency. The Opportunity This role offers the chance to step into a technical leadership position within a growing managed services environment, working with modern networking technologies and supporting a wide range of customer infrastructures. You'll have the opportunity to shape team performance, influence operational processes, and further develop your leadership skills within a supportive and collaborative engineering environment. If you're a Senior NOC Engineer or Network Operations professional looking to progress into leadership, we'd love to hear from you. Apply now or contact SF Technology for more information.
Experienced Senior Systems Engineer to be responsible for the delivery of an alternative fuel ICE, as well as taking a multitude of new conventional engine system components from concept to flawless launch, ensuring a robust system/component sign-off meeting all regulatory, quality, cost and timing requirements. The post will suit an individual looking for an opportunity to develop their career within a fast-paced organisation at the cutting edge of engine design and development. Senior Systems Engineer Role: Working within a dynamic engineering-focused team, you will be responsible for the end-to-end engineering activities (research, development, delivery, and launch) relating to engine systems. You'll need to support in-house quality, manufacturing, and service teams in resolving complex technical issues resulting from warranty claims and/or issues that lead to engineering change as the permanent solution, creating all-in-all robust product of world class quality. Senior Systems Engineer Responsibilities: Planning and Organisation: Maintaining and delivering the project plan for your system based on cascaded targets and allocated resource. Coordinate and liaise with key stakeholders (e.g. programme, purchasing, supplier) for seamless project delivery. Support programme gateway reviews with technical evidence and cost status. Provide effective and timely escalation/status report through clear communication to management. Provide support to other design workstreams throughout the global design team. Research and Development: Keep on track of the state-of-the-art technical development within the System for which you are responsible. Understand the effectiveness and importance of relevant benchmarking. Create clean sheet concept designs from first principles. Plan and execute Proof-of-Concept assessment either through test campaign and/or first principle analysis and simulation. Design and Release: Work in a simultaneous engineering environment to support product development, ensuring design for service and achieving quality by design. Elicit requirements for your system based on cascaded performance and cost targets. Create system and component specifications and designs based on agreed requirements with key stakeholders. Commission relevant analysis tools to support data driven design decisions or undertake and develop in house analysis. Develop system and component FMEAs, and DVPs. Coordinate and supervise DVP activities (e.g. analytical, simulation, and rig/engine/machine testing). Resolve engineering issues using structured problem-solving methodologies (e.g. Global 8D, DMAIC). Engage and support suppliers via the APQP process; deliver prototypes and PPAP parts to schedule, and fulfil quality and performance requirements. Support achievement of business s quality and warranty targets. Support current product through continuous improvement of components and system specification. Senior Systems Engineer Requirements: Have a degree in an associated mechanical engineering discipline, with a sound understanding of Mechanical Engineering principles (showing an attention to detail, and being data driven). Have a sound grasp of the engine product development cycle, and expertise in engine system and component specification, design, development and sign-off (using relevant tools). 5+ years previous experience of full system design for diesel or gasoline engines is essential. Practical understanding of ICE operating principles (e.g. mechanical/electromechanical design, thermodynamics, and tribology). Demonstratable experience in use of commercially available 2D drawing and 3D Modelling packages with knowledge of mechanical engineering GD&T and manufacturing processes. Understanding of the role of emissions performance relating to ICE. Knowledge and experience in Model-Based-System-Engineering is preferred. Previous experience of 1D simulation (in AMEsim or similar) is advantageous, but not required. Experienced supplier interactions and management, with good commercial awareness. Understand and contribute to the management of the project. Be able to work well under pressure and to meet deadlines. Demonstrate an ability to communicate clearly and concisely at all levels. Show flexibility - the role requires travel to customer and supplier sites. Be willing to contribute in a dynamic, collaborative, and cross-discipline team setting. Benefits: In addition to an excellent salary, career progression and development opportunities, our client offers an excellent company pension scheme, medical insurance and dental care schemes, access to the company s healthy living centre and 33 days annual leave and flexibility around daily start and finish times. You will also have access to the Company s Reward Hub, giving you fantastic savings across a huge range of high street retailers, as well as access to exclusive company perks such as the Cycle to Work Scheme. Applications: VISA Sponsorship is NOT available for this role This vacancy is only available to Candidates with relevant experience as detailed in the job description. Due to volume of applications, we are unable to respond to applicants who do not possess the required skills and experience. Recent Graduates who do not have the required level of industry experience need not apply. Candidates must be authorised to work in the country where this role is located BEFORE making an application.
06/03/2026
Full time
Experienced Senior Systems Engineer to be responsible for the delivery of an alternative fuel ICE, as well as taking a multitude of new conventional engine system components from concept to flawless launch, ensuring a robust system/component sign-off meeting all regulatory, quality, cost and timing requirements. The post will suit an individual looking for an opportunity to develop their career within a fast-paced organisation at the cutting edge of engine design and development. Senior Systems Engineer Role: Working within a dynamic engineering-focused team, you will be responsible for the end-to-end engineering activities (research, development, delivery, and launch) relating to engine systems. You'll need to support in-house quality, manufacturing, and service teams in resolving complex technical issues resulting from warranty claims and/or issues that lead to engineering change as the permanent solution, creating all-in-all robust product of world class quality. Senior Systems Engineer Responsibilities: Planning and Organisation: Maintaining and delivering the project plan for your system based on cascaded targets and allocated resource. Coordinate and liaise with key stakeholders (e.g. programme, purchasing, supplier) for seamless project delivery. Support programme gateway reviews with technical evidence and cost status. Provide effective and timely escalation/status report through clear communication to management. Provide support to other design workstreams throughout the global design team. Research and Development: Keep on track of the state-of-the-art technical development within the System for which you are responsible. Understand the effectiveness and importance of relevant benchmarking. Create clean sheet concept designs from first principles. Plan and execute Proof-of-Concept assessment either through test campaign and/or first principle analysis and simulation. Design and Release: Work in a simultaneous engineering environment to support product development, ensuring design for service and achieving quality by design. Elicit requirements for your system based on cascaded performance and cost targets. Create system and component specifications and designs based on agreed requirements with key stakeholders. Commission relevant analysis tools to support data driven design decisions or undertake and develop in house analysis. Develop system and component FMEAs, and DVPs. Coordinate and supervise DVP activities (e.g. analytical, simulation, and rig/engine/machine testing). Resolve engineering issues using structured problem-solving methodologies (e.g. Global 8D, DMAIC). Engage and support suppliers via the APQP process; deliver prototypes and PPAP parts to schedule, and fulfil quality and performance requirements. Support achievement of business s quality and warranty targets. Support current product through continuous improvement of components and system specification. Senior Systems Engineer Requirements: Have a degree in an associated mechanical engineering discipline, with a sound understanding of Mechanical Engineering principles (showing an attention to detail, and being data driven). Have a sound grasp of the engine product development cycle, and expertise in engine system and component specification, design, development and sign-off (using relevant tools). 5+ years previous experience of full system design for diesel or gasoline engines is essential. Practical understanding of ICE operating principles (e.g. mechanical/electromechanical design, thermodynamics, and tribology). Demonstratable experience in use of commercially available 2D drawing and 3D Modelling packages with knowledge of mechanical engineering GD&T and manufacturing processes. Understanding of the role of emissions performance relating to ICE. Knowledge and experience in Model-Based-System-Engineering is preferred. Previous experience of 1D simulation (in AMEsim or similar) is advantageous, but not required. Experienced supplier interactions and management, with good commercial awareness. Understand and contribute to the management of the project. Be able to work well under pressure and to meet deadlines. Demonstrate an ability to communicate clearly and concisely at all levels. Show flexibility - the role requires travel to customer and supplier sites. Be willing to contribute in a dynamic, collaborative, and cross-discipline team setting. Benefits: In addition to an excellent salary, career progression and development opportunities, our client offers an excellent company pension scheme, medical insurance and dental care schemes, access to the company s healthy living centre and 33 days annual leave and flexibility around daily start and finish times. You will also have access to the Company s Reward Hub, giving you fantastic savings across a huge range of high street retailers, as well as access to exclusive company perks such as the Cycle to Work Scheme. Applications: VISA Sponsorship is NOT available for this role This vacancy is only available to Candidates with relevant experience as detailed in the job description. Due to volume of applications, we are unable to respond to applicants who do not possess the required skills and experience. Recent Graduates who do not have the required level of industry experience need not apply. Candidates must be authorised to work in the country where this role is located BEFORE making an application.
Braxfield Recruitment Limited
Letchworth Garden City, Hertfordshire
Application Support Engineer Permanent Salary up to £55,000 Hertfordshire / Hybrid We re working with a leading Housing Association to recruit an Application Support Engineer on a permanent basis. This is a key role within the IT Operations team, supporting and enhancing the organisation s core housing systems, with a strong focus on QL Housing Management. The role This is a hands-on, senior application support role where you ll act as one of the go-to specialists for business-critical systems. You ll support, configure, improve and help evolve the application landscape, working closely with both IT colleagues and the wider business. A core part of the role will be advanced support, configuration, development and implementation of QL Housing Management, so proven, in-depth QL experience is essential. Key responsibilities Provide advanced application support across core housing systems, acting as an escalation point for the service desk Design, configure and implement system solutions aligned to business requirements and SLAs Take ownership of complex incidents, ensuring full investigation, root cause analysis and resolution Lead and support system upgrades, enhancements and migrations Work closely with internal teams and external suppliers to deliver system improvements Identify risks, improvement opportunities and mitigating actions Maintain high-quality system documentation, configurations, processes and test plans Follow change management processes and operate within a robust testing regime The ideal Candidate Strong, hands-on experience configuring and supporting the QL Housing Management System is essential to be considered for this role. Experience with related systems such as DRS and Versaa Solid understanding of housing sector business processes SQL Server experience, including SSRS, large data imports/exports, restores and performance troubleshooting Proven experience leading or supporting software upgrades and system migrations Strong problem-solving skills and experience working with third-party suppliers Power Apps and Power Automate development Knowledge of housing finance systems and processes General understanding of cloud infrastructure and networking Strong communication skills and a collaborative, customer-focused mindset What s on offer Permanent role with a forward-thinking housing association Salary up to £55,000 (depending on experience) Hybrid working A genuinely supportive environment with a strong focus on professional development, CPD and career progression The opportunity to make a real impact in an organisation delivering vital services to local communities If you re an Application Support Engineer with strong QL Housing experience and want to work in a role where your expertise genuinely matters, apply to this role with your up to date CV and Qualifications then one of our team will be in touch.
05/03/2026
Full time
Application Support Engineer Permanent Salary up to £55,000 Hertfordshire / Hybrid We re working with a leading Housing Association to recruit an Application Support Engineer on a permanent basis. This is a key role within the IT Operations team, supporting and enhancing the organisation s core housing systems, with a strong focus on QL Housing Management. The role This is a hands-on, senior application support role where you ll act as one of the go-to specialists for business-critical systems. You ll support, configure, improve and help evolve the application landscape, working closely with both IT colleagues and the wider business. A core part of the role will be advanced support, configuration, development and implementation of QL Housing Management, so proven, in-depth QL experience is essential. Key responsibilities Provide advanced application support across core housing systems, acting as an escalation point for the service desk Design, configure and implement system solutions aligned to business requirements and SLAs Take ownership of complex incidents, ensuring full investigation, root cause analysis and resolution Lead and support system upgrades, enhancements and migrations Work closely with internal teams and external suppliers to deliver system improvements Identify risks, improvement opportunities and mitigating actions Maintain high-quality system documentation, configurations, processes and test plans Follow change management processes and operate within a robust testing regime The ideal Candidate Strong, hands-on experience configuring and supporting the QL Housing Management System is essential to be considered for this role. Experience with related systems such as DRS and Versaa Solid understanding of housing sector business processes SQL Server experience, including SSRS, large data imports/exports, restores and performance troubleshooting Proven experience leading or supporting software upgrades and system migrations Strong problem-solving skills and experience working with third-party suppliers Power Apps and Power Automate development Knowledge of housing finance systems and processes General understanding of cloud infrastructure and networking Strong communication skills and a collaborative, customer-focused mindset What s on offer Permanent role with a forward-thinking housing association Salary up to £55,000 (depending on experience) Hybrid working A genuinely supportive environment with a strong focus on professional development, CPD and career progression The opportunity to make a real impact in an organisation delivering vital services to local communities If you re an Application Support Engineer with strong QL Housing experience and want to work in a role where your expertise genuinely matters, apply to this role with your up to date CV and Qualifications then one of our team will be in touch.
2nd Line Support Engineer Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support. Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels. Key duties and responsibilities Encompass line manager responsibilities for a group of 2nd line support analysts based in the South region. The role holder will therefore be expected to manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained. Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Only escalating to senior members of the Service Desk and third parties when a thorough triage and recreation of the issue has been undertaken. This role acts as a gatekeeper to ensure only necessary escalations occur and encouraging an "always learning" approach to minimise unnecessary delays to ticket resolution. A proactive, not only reactive service that seeks to minimise the impact of technical issues by stopping them before they occur. Independently curious, evolving skills to respond to the ever-changing challenges associated with a rapidly changing IT offer. This means taking responsibility to understand the technology offer, how to support and ensuring the colleague experience is seamless. Thorough understanding of the elements of technology delivered across the organisation. Including (but not limited to) the preparation of endpoints, their life cycle support and subsequent decommissioning (agnostic of technology type). Incumbents of this role will be required to travel within the local geography to support specific issues and field-based colleagues. Critically the role holder will have empathy and patience, considering the user experience in every interaction. Carry out additional duties commensurate to the role. Substantive experience in a 1st and 2nd Line support. Proactive approach to minimising failure demand in service, learning from tickets and demonstrably reducing repeat issues. Technical Skill Set Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues or recreating to enable appropriate escalation. Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks. Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail. Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required. Possess initiative, excellent organisational and communication skills with the ability to work independently. Self-motivated and enthusiastic with a solution focused, positive 'can do, will do' attitude, putting the customer at the heart of every interaction. Always curious with a willingness to learn and adapt to new technologies and processes. Azure Windows/O365/Entra/Active Directory VMWare Networking Principles Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
05/03/2026
Full time
2nd Line Support Engineer Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service. While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support. Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels. Key duties and responsibilities Encompass line manager responsibilities for a group of 2nd line support analysts based in the South region. The role holder will therefore be expected to manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained. Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Only escalating to senior members of the Service Desk and third parties when a thorough triage and recreation of the issue has been undertaken. This role acts as a gatekeeper to ensure only necessary escalations occur and encouraging an "always learning" approach to minimise unnecessary delays to ticket resolution. A proactive, not only reactive service that seeks to minimise the impact of technical issues by stopping them before they occur. Independently curious, evolving skills to respond to the ever-changing challenges associated with a rapidly changing IT offer. This means taking responsibility to understand the technology offer, how to support and ensuring the colleague experience is seamless. Thorough understanding of the elements of technology delivered across the organisation. Including (but not limited to) the preparation of endpoints, their life cycle support and subsequent decommissioning (agnostic of technology type). Incumbents of this role will be required to travel within the local geography to support specific issues and field-based colleagues. Critically the role holder will have empathy and patience, considering the user experience in every interaction. Carry out additional duties commensurate to the role. Substantive experience in a 1st and 2nd Line support. Proactive approach to minimising failure demand in service, learning from tickets and demonstrably reducing repeat issues. Technical Skill Set Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues or recreating to enable appropriate escalation. Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks. Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail. Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required. Possess initiative, excellent organisational and communication skills with the ability to work independently. Self-motivated and enthusiastic with a solution focused, positive 'can do, will do' attitude, putting the customer at the heart of every interaction. Always curious with a willingness to learn and adapt to new technologies and processes. Azure Windows/O365/Entra/Active Directory VMWare Networking Principles Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Senior Network Infrastructure Engineer - Defence Programme Location: Caerphilly (with travel to client / Ministry of Defence sites as required)Clearance: SC (must hold or be eligible); DV highly desirableSalary: 75,000 + Bonus + Comprehensive Benefits Package About the Role A major Defence programme is seeking a highly skilled Senior Network Infrastructure Engineer to lead the design, implementation and ongoing support of secure, resilient, multi?domain network services. You will work across datacentre networks, secure LAN/WAN, SDN?enabled virtualised environments, and deployed operational sites - ensuring high availability, compliance and adaptability in a mission?critical environment. Key Responsibilities Lead the design, configuration and support of secure multi?site LAN/WAN/SDN infrastructure. Configure and optimise enterprise switching platforms (e.g., Cubic M3X S8G / S24G, Cisco ESS3300?based). Implement routing protocols including BGP, MPLS, VPLS, and HA technologies. Configure firewalls, VPNs, IDS/IPS and boundary protection systems. Support virtualised routing and SD?WAN technologies (Cisco Catalyst 8000V). Act as senior escalation point for complex incidents. Ensure compliance with MOD security standards and Secure by Design principles. Maintain documentation, diagrams and CMDB records. Support accreditation processes (IT Health Checks, CCVAs). Contribute to network automation (Python, Ansible, PowerShell). Identify opportunities for architectural improvement. Essential Experience Extensive multi?site LAN/WAN experience. Advanced configuration skills on Cisco and Cubic platforms. Deep knowledge of BGP, MPLS, VPLS and segmentation. High?availability technologies (HSRP/VRRP equivalents). DNS, DHCP, NAT, IP planning. Experience in secure or Defence?oriented environments. ITIL?based service management. Desirable Experience VMware NSX and SDN, SD?WAN and virtualised routing, VoIP, QoS, SIEM/log analysis tools. Knowledge of JSP, ISO 27001, NIST. Experience leading technical projects. Existing SC/DV clearance. Qualifications Cisco CCNP (required); CCIE desirable. ITIL v4 Foundation or above. Degree in Computer Science, Network Engineering or equivalent experience. Personal Qualities Strong communicator. Analytical problem?solver. Able to mentor and lead. Customer centric and proactive.If you are a Senior Network Infrastructure Engineer with experience working in or with the Defence sector and looking for an exciting new challenge, please send your CV to me today.
04/03/2026
Full time
Senior Network Infrastructure Engineer - Defence Programme Location: Caerphilly (with travel to client / Ministry of Defence sites as required)Clearance: SC (must hold or be eligible); DV highly desirableSalary: 75,000 + Bonus + Comprehensive Benefits Package About the Role A major Defence programme is seeking a highly skilled Senior Network Infrastructure Engineer to lead the design, implementation and ongoing support of secure, resilient, multi?domain network services. You will work across datacentre networks, secure LAN/WAN, SDN?enabled virtualised environments, and deployed operational sites - ensuring high availability, compliance and adaptability in a mission?critical environment. Key Responsibilities Lead the design, configuration and support of secure multi?site LAN/WAN/SDN infrastructure. Configure and optimise enterprise switching platforms (e.g., Cubic M3X S8G / S24G, Cisco ESS3300?based). Implement routing protocols including BGP, MPLS, VPLS, and HA technologies. Configure firewalls, VPNs, IDS/IPS and boundary protection systems. Support virtualised routing and SD?WAN technologies (Cisco Catalyst 8000V). Act as senior escalation point for complex incidents. Ensure compliance with MOD security standards and Secure by Design principles. Maintain documentation, diagrams and CMDB records. Support accreditation processes (IT Health Checks, CCVAs). Contribute to network automation (Python, Ansible, PowerShell). Identify opportunities for architectural improvement. Essential Experience Extensive multi?site LAN/WAN experience. Advanced configuration skills on Cisco and Cubic platforms. Deep knowledge of BGP, MPLS, VPLS and segmentation. High?availability technologies (HSRP/VRRP equivalents). DNS, DHCP, NAT, IP planning. Experience in secure or Defence?oriented environments. ITIL?based service management. Desirable Experience VMware NSX and SDN, SD?WAN and virtualised routing, VoIP, QoS, SIEM/log analysis tools. Knowledge of JSP, ISO 27001, NIST. Experience leading technical projects. Existing SC/DV clearance. Qualifications Cisco CCNP (required); CCIE desirable. ITIL v4 Foundation or above. Degree in Computer Science, Network Engineering or equivalent experience. Personal Qualities Strong communicator. Analytical problem?solver. Able to mentor and lead. Customer centric and proactive.If you are a Senior Network Infrastructure Engineer with experience working in or with the Defence sector and looking for an exciting new challenge, please send your CV to me today.
Oracle Database Specialist Manchester / Leeds - hybrid 6 months - likely to be extended 600 - 700 per day inside IR35 - umbrella only Hold active SC clearance - eligible candidates will be considered The Oracle Database Administrator plays a critical role in ensuring the stability, performance, and integrity of our core data platforms. Operating independently, the DBA safeguards the operational continuity of key systems by maintaining resilient databases, optimising performance, and resolving complex issues that directly impact service availability. This role underpins smooth project delivery by providing expert guidance across development, QA, and infrastructure teams, ensuring that databases remain secure, performant, and fit for purpose throughout ongoing change. Their expertise enables the wider organisation to implement functional solutions with confidence, supported by robust data foundations that meet stringent operational and regulatory requirements. What you'll be doing - your accountabilities Delivers stable, secure, and high-performing Oracle database environments that underpin critical services and ensure positive operational outcomes. Leads collaboration with development, QA, and operational teams to understand technical requirements, diagnose database-related issues, and shape effective data solutions. Implements clear, robust recommendations and technical documentation, including backup strategies, performance improvement actions, and configuration standards, while identifying risks, gaps, and dependencies. Designs and optimises repeatable database patterns, ensuring scalability, resilience, and compliance across production and non-production environments. Enables teams to fully leverage database capabilities, providing expert guidance on performance behaviour, schema design impacts, and data lifecycle considerations. Strengthens engineering practices by contributing to shared DBA methods, knowledge bases, and operational runbooks, improving organisational efficiency and repeatability. Ensures alignment with enterprise security policies, audit requirements, and architectural guardrails, maintaining database configurations that satisfy regulatory and compliance obligations. Provides authoritative expertise on Oracle technologies, informing senior leadership on risks, opportunities, and long-term considerations related to the database estate. Supports delivery of complex change initiatives, including platform upgrades, patching cycles, performance remediation programmes, and strategic migrations. Champions continuous improvement, staying current with Oracle capabilities, performance tuning techniques, and emerging best practices-and applying these to enhance stability and reliability. Mentors and supports colleagues across Dev, QA, and ASG, acting as the go-to technical expert for database performance, resilience, recovery processes, and incident resolution. Skills Extensive hands-on experience administering Oracle Database 12c in high-availability, mission-critical environments. Proven track record of diagnosing and resolving complex database performance issues, including SQL tuning, AWR/ASH analysis, and optimisation of high-volume transactional workloads. Demonstrable experience managing RMAN backup and recovery strategies, including real-world restore scenarios and resilience testing. Background in patching, upgrading, and hardening Oracle estates, ensuring security compliance and minimal service disruption. Experience supporting development and QA teams, including reviewing schema changes, analysing data behaviours, and advising on query patterns. Strong operational experience on Linux platforms, particularly in areas affecting DB performance such as I/O, filesystem layout, and kernel tuning. Hands-on experience troubleshooting live service issues, including production incident support, root cause analysis, and stabilisation activities. Experience working within regulated or audited environments, with a solid understanding of data protection, access control, and evidential accuracy. Familiarity with multi-environment estate management (DEV/TEST/UAT/STAGE/PROD), including promotion workflows and change governance. Experience contributing to runbooks, standards, and operational documentation to support repeatable and reliable database operations. Comfortable working independently as a subject-matter expert, often being the primary point of escalation for database-related issues.
03/03/2026
Contractor
Oracle Database Specialist Manchester / Leeds - hybrid 6 months - likely to be extended 600 - 700 per day inside IR35 - umbrella only Hold active SC clearance - eligible candidates will be considered The Oracle Database Administrator plays a critical role in ensuring the stability, performance, and integrity of our core data platforms. Operating independently, the DBA safeguards the operational continuity of key systems by maintaining resilient databases, optimising performance, and resolving complex issues that directly impact service availability. This role underpins smooth project delivery by providing expert guidance across development, QA, and infrastructure teams, ensuring that databases remain secure, performant, and fit for purpose throughout ongoing change. Their expertise enables the wider organisation to implement functional solutions with confidence, supported by robust data foundations that meet stringent operational and regulatory requirements. What you'll be doing - your accountabilities Delivers stable, secure, and high-performing Oracle database environments that underpin critical services and ensure positive operational outcomes. Leads collaboration with development, QA, and operational teams to understand technical requirements, diagnose database-related issues, and shape effective data solutions. Implements clear, robust recommendations and technical documentation, including backup strategies, performance improvement actions, and configuration standards, while identifying risks, gaps, and dependencies. Designs and optimises repeatable database patterns, ensuring scalability, resilience, and compliance across production and non-production environments. Enables teams to fully leverage database capabilities, providing expert guidance on performance behaviour, schema design impacts, and data lifecycle considerations. Strengthens engineering practices by contributing to shared DBA methods, knowledge bases, and operational runbooks, improving organisational efficiency and repeatability. Ensures alignment with enterprise security policies, audit requirements, and architectural guardrails, maintaining database configurations that satisfy regulatory and compliance obligations. Provides authoritative expertise on Oracle technologies, informing senior leadership on risks, opportunities, and long-term considerations related to the database estate. Supports delivery of complex change initiatives, including platform upgrades, patching cycles, performance remediation programmes, and strategic migrations. Champions continuous improvement, staying current with Oracle capabilities, performance tuning techniques, and emerging best practices-and applying these to enhance stability and reliability. Mentors and supports colleagues across Dev, QA, and ASG, acting as the go-to technical expert for database performance, resilience, recovery processes, and incident resolution. Skills Extensive hands-on experience administering Oracle Database 12c in high-availability, mission-critical environments. Proven track record of diagnosing and resolving complex database performance issues, including SQL tuning, AWR/ASH analysis, and optimisation of high-volume transactional workloads. Demonstrable experience managing RMAN backup and recovery strategies, including real-world restore scenarios and resilience testing. Background in patching, upgrading, and hardening Oracle estates, ensuring security compliance and minimal service disruption. Experience supporting development and QA teams, including reviewing schema changes, analysing data behaviours, and advising on query patterns. Strong operational experience on Linux platforms, particularly in areas affecting DB performance such as I/O, filesystem layout, and kernel tuning. Hands-on experience troubleshooting live service issues, including production incident support, root cause analysis, and stabilisation activities. Experience working within regulated or audited environments, with a solid understanding of data protection, access control, and evidential accuracy. Familiarity with multi-environment estate management (DEV/TEST/UAT/STAGE/PROD), including promotion workflows and change governance. Experience contributing to runbooks, standards, and operational documentation to support repeatable and reliable database operations. Comfortable working independently as a subject-matter expert, often being the primary point of escalation for database-related issues.
3rd Line Microsoft Engineer Location: Belgravia, London (5x days onsite per week) Day Rate: 270.00 per day Length: 3 months About the Role We're looking for a highly skilled 3rd Line Microsoft Engineer to join our growing IT & Cloud Services team. This is a hands-on technical role where you'll act as an escalation point for complex issues, drive Microsoft cloud adoption, and help enhance our modern workplace environment. You'll play a key part in supporting, securing, and optimising our Microsoft ecosystem - with a strong focus on Entra ID, Intune, PowerShell, Azure services, and email security (Mimecast). What You'll Be Doing Acting as a senior escalation point for 2nd Line teams and resolving complex Microsoft-related incidents. Administering, managing, and troubleshooting Entra ID (Azure AD) including conditional access, identity protection, authentication and SSO. Creating, deploying, and managing Intune policies, configuration profiles, compliance policies, and application deployments. Developing and maintaining PowerShell scripts to automate tasks and improve service efficiency. Supporting and administering Mimecast including policies, mail flow, security setups, impersonation protection and overall email continuity. Managing Windows 10/11, Microsoft 365, Exchange Online and related cloud services. Participating in project work such as cloud migrations, security uplift programmes, and endpoint modernisation. Ensuring systems follow security best practices and compliance standards. Documenting solutions, creating runbooks, and contributing to continuous improvement. What We're Looking For Strong background in 3rd Line / Senior Support roles Deep knowledge of Microsoft 365, Entra ID, Azure AD, and modern identity/security Hands-on experience building and configuring policies in Microsoft Intune Solid PowerShell scripting skills Experience supporting and configuring Mimecast Strong understanding of Windows client OS, device management, Exchange Online, and cloud security ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
27/02/2026
Contractor
3rd Line Microsoft Engineer Location: Belgravia, London (5x days onsite per week) Day Rate: 270.00 per day Length: 3 months About the Role We're looking for a highly skilled 3rd Line Microsoft Engineer to join our growing IT & Cloud Services team. This is a hands-on technical role where you'll act as an escalation point for complex issues, drive Microsoft cloud adoption, and help enhance our modern workplace environment. You'll play a key part in supporting, securing, and optimising our Microsoft ecosystem - with a strong focus on Entra ID, Intune, PowerShell, Azure services, and email security (Mimecast). What You'll Be Doing Acting as a senior escalation point for 2nd Line teams and resolving complex Microsoft-related incidents. Administering, managing, and troubleshooting Entra ID (Azure AD) including conditional access, identity protection, authentication and SSO. Creating, deploying, and managing Intune policies, configuration profiles, compliance policies, and application deployments. Developing and maintaining PowerShell scripts to automate tasks and improve service efficiency. Supporting and administering Mimecast including policies, mail flow, security setups, impersonation protection and overall email continuity. Managing Windows 10/11, Microsoft 365, Exchange Online and related cloud services. Participating in project work such as cloud migrations, security uplift programmes, and endpoint modernisation. Ensuring systems follow security best practices and compliance standards. Documenting solutions, creating runbooks, and contributing to continuous improvement. What We're Looking For Strong background in 3rd Line / Senior Support roles Deep knowledge of Microsoft 365, Entra ID, Azure AD, and modern identity/security Hands-on experience building and configuring policies in Microsoft Intune Solid PowerShell scripting skills Experience supporting and configuring Mimecast Strong understanding of Windows client OS, device management, Exchange Online, and cloud security ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Our client is seeking a Senior Desktop & Infrastructure Support Engineer to act as a technical authority within a fast-paced corporate environment. This is a Tier 3 role designed for an expert who thrives on resolving complex escalations, leading infrastructure projects, and mentoring junior talent. The Core Pillars Systems Architecture: Engineer and automate our fleet management using Intune, SCCM, or JAMF . The Automator: Replace manual tasks with PowerShell or Python scripts to build a self-healing environment. Infrastructure Lead: Drive high-stakes projects-from OS migrations to VDI (VMware/Citrix) and security hardening. VIP Technical Partner: Provide "white-glove" solutions for executive leadership and sensitive business functions. Identity & Security: Guardian of Azure AD/Entra ID, Okta, and Group Policy . Your Profile 5+ Years in high-level corporate deskside or systems engineering. Mastery of Windows 10/11, macOS, and the M365 ecosystem. Mindset: You don't just fix symptoms; you perform RCA to kill the root cause. Lead: You enjoy mentoring junior teams and setting the gold standard for SOPs. If you would be interested to apply please drop your updated CV on yogeshwari. com Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
26/02/2026
Full time
Our client is seeking a Senior Desktop & Infrastructure Support Engineer to act as a technical authority within a fast-paced corporate environment. This is a Tier 3 role designed for an expert who thrives on resolving complex escalations, leading infrastructure projects, and mentoring junior talent. The Core Pillars Systems Architecture: Engineer and automate our fleet management using Intune, SCCM, or JAMF . The Automator: Replace manual tasks with PowerShell or Python scripts to build a self-healing environment. Infrastructure Lead: Drive high-stakes projects-from OS migrations to VDI (VMware/Citrix) and security hardening. VIP Technical Partner: Provide "white-glove" solutions for executive leadership and sensitive business functions. Identity & Security: Guardian of Azure AD/Entra ID, Okta, and Group Policy . Your Profile 5+ Years in high-level corporate deskside or systems engineering. Mastery of Windows 10/11, macOS, and the M365 ecosystem. Mindset: You don't just fix symptoms; you perform RCA to kill the root cause. Lead: You enjoy mentoring junior teams and setting the gold standard for SOPs. If you would be interested to apply please drop your updated CV on yogeshwari. com Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Technical Account Manager The Technical Account Manager (TAM) SOC is accountable for the technical success and value realisation of managed detection and response services across a portfolio of clients. You will help clients optimise SOC operations, interpret detection insights, and translate technical outputs into measurable business outcomes. This role is collaborative and client-facing, supporting incident escalation, guiding operational maturity, and enabling long-term adoption of technologies and services. While not a shift-based position, you will be comfortable engaging at SOC depth, understanding how alerts, detections, and incidents flow through a 24/7 environment. Key Responsibilities As a Technical Account Manager (TAM) you serve as the primary technical point of contact for assigned SOC and managed detection clients, developing and maintaining a strong understanding of their monitored environments, log sources, and detection coverage. Your responsibility is to ensure Security technologies and services, spanning SOC operations, SIEM/XDR/EDR, Vulnerability & Exposure Management, and Security Automation & Orchestration (SOAR) are aligned to the client's strategy and objectives, adopted effectively, and continuously improved to enhance client experience and satisfaction. Provide high level SME knowledge, oversight, and guidance to help clients extract maximum value from technology products and services. Interpret SOC outputs, incidents, and operational trends for clients, translating technical data into business and risk-focused insight. Support incident escalation and coordination when required, guiding root cause analysis, post-incident learning, and preventive action planning. Identify continuous improvement opportunities for SOC detections, content, log source coverage, and security automation workflows. Provide guidance, enablement, and demonstrations to accelerate adoption and maturity of technologies and managed services. Collaborate with SOC Operations, Security Engineering, and client-facing teams to co-develop use cases, workflows, and SOC operating processes. Support onboarding of new clients, defining readiness gates, change plans, and ensuring robust rollback procedures. Attend and contribute to monthly and quarterly service reviews, connecting KPIs and SLAs to actionable improvements and roadmap recommendations. Act as a technical escalation point for deployed services and technologies, ensuring clients receive timely and accurate resolution. Maintain alignment with account management and client success teams, co-owning success plans, roadmaps, and delivery outcomes. Technical and Professional Qualifications Practical experience with SOC platforms and technologies, including Microsoft Sentinel, CrowdStrike NG SIEM/XDR, Tenable One, EDR/EPP, and related SOC tools. Strong understanding of infrastructure, operating systems (Windows/Linux), Active Directory/identity management, and permissions-based controls. Hands-on experience designing detection content, use cases, tuning, suppression, and SOAR workflows, with understanding of data pipelines and connector optimisation. Proven track record in technical account management, client-facing technical leadership, or equivalent, with ownership of success plans and service reviews. Excellent presentation, communication, and interpersonal skills, capable of engaging with both technical teams and senior business stakeholders. Continuous improvement mindset, connecting SOC metrics (e.g., coverage, false positive rate, MTTA/MTTR) to tangible client value. Experience managing multiple stakeholders, balancing strategic planning with operational delivery.
25/02/2026
Full time
Technical Account Manager The Technical Account Manager (TAM) SOC is accountable for the technical success and value realisation of managed detection and response services across a portfolio of clients. You will help clients optimise SOC operations, interpret detection insights, and translate technical outputs into measurable business outcomes. This role is collaborative and client-facing, supporting incident escalation, guiding operational maturity, and enabling long-term adoption of technologies and services. While not a shift-based position, you will be comfortable engaging at SOC depth, understanding how alerts, detections, and incidents flow through a 24/7 environment. Key Responsibilities As a Technical Account Manager (TAM) you serve as the primary technical point of contact for assigned SOC and managed detection clients, developing and maintaining a strong understanding of their monitored environments, log sources, and detection coverage. Your responsibility is to ensure Security technologies and services, spanning SOC operations, SIEM/XDR/EDR, Vulnerability & Exposure Management, and Security Automation & Orchestration (SOAR) are aligned to the client's strategy and objectives, adopted effectively, and continuously improved to enhance client experience and satisfaction. Provide high level SME knowledge, oversight, and guidance to help clients extract maximum value from technology products and services. Interpret SOC outputs, incidents, and operational trends for clients, translating technical data into business and risk-focused insight. Support incident escalation and coordination when required, guiding root cause analysis, post-incident learning, and preventive action planning. Identify continuous improvement opportunities for SOC detections, content, log source coverage, and security automation workflows. Provide guidance, enablement, and demonstrations to accelerate adoption and maturity of technologies and managed services. Collaborate with SOC Operations, Security Engineering, and client-facing teams to co-develop use cases, workflows, and SOC operating processes. Support onboarding of new clients, defining readiness gates, change plans, and ensuring robust rollback procedures. Attend and contribute to monthly and quarterly service reviews, connecting KPIs and SLAs to actionable improvements and roadmap recommendations. Act as a technical escalation point for deployed services and technologies, ensuring clients receive timely and accurate resolution. Maintain alignment with account management and client success teams, co-owning success plans, roadmaps, and delivery outcomes. Technical and Professional Qualifications Practical experience with SOC platforms and technologies, including Microsoft Sentinel, CrowdStrike NG SIEM/XDR, Tenable One, EDR/EPP, and related SOC tools. Strong understanding of infrastructure, operating systems (Windows/Linux), Active Directory/identity management, and permissions-based controls. Hands-on experience designing detection content, use cases, tuning, suppression, and SOAR workflows, with understanding of data pipelines and connector optimisation. Proven track record in technical account management, client-facing technical leadership, or equivalent, with ownership of success plans and service reviews. Excellent presentation, communication, and interpersonal skills, capable of engaging with both technical teams and senior business stakeholders. Continuous improvement mindset, connecting SOC metrics (e.g., coverage, false positive rate, MTTA/MTTR) to tangible client value. Experience managing multiple stakeholders, balancing strategic planning with operational delivery.
IT Support Engineer (Education) Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring IT Support Engineer Engineer, ideally with Education or Schools experience to provide 1st and 2nd line suport across a broad ranges od devices including Microsoft 365, Networking (LAN/WAN, VPNSs, Routing, Switching) and basic Server troubleshooting. Our client is offering a basic salary of 33,000 + benefits to be onsite five days per week across located in Ramsgate. Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career. Core responsibilities: Resolve escalated technical issues across infrastructure, cloud, networking, and applications Diagnose, troubleshoot, and implement configuration changes across customer environments Manage incidents in line with SLAs, KPIs, and best practice Communicate clearly with customers, managing expectations and providing updates Maintain accurate ticketing, documentation, and knowledge base articles Identify recurring issues and contribute to service and process improvements Support projects alongside senior engineers and solutions teams Participate in disaster recovery, business continuity, and security activities Work with vendors and third parties on escalations and advanced fixes Key technical experience: Experience working in a school environment with understanding of safeguarding & data protection within education. Significant knowledge of Microsoft operating systems, virtualisation, networking, hardware, & common school technologies Proven track record of diagnosing and resolving complex technical issues in a live environment Experience supporting and mentoring junior engineers/apprentices Strong understanding of ITIL principles and service management best practices IT Support Engineer (Education)
25/02/2026
Full time
IT Support Engineer (Education) Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring IT Support Engineer Engineer, ideally with Education or Schools experience to provide 1st and 2nd line suport across a broad ranges od devices including Microsoft 365, Networking (LAN/WAN, VPNSs, Routing, Switching) and basic Server troubleshooting. Our client is offering a basic salary of 33,000 + benefits to be onsite five days per week across located in Ramsgate. Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career. Core responsibilities: Resolve escalated technical issues across infrastructure, cloud, networking, and applications Diagnose, troubleshoot, and implement configuration changes across customer environments Manage incidents in line with SLAs, KPIs, and best practice Communicate clearly with customers, managing expectations and providing updates Maintain accurate ticketing, documentation, and knowledge base articles Identify recurring issues and contribute to service and process improvements Support projects alongside senior engineers and solutions teams Participate in disaster recovery, business continuity, and security activities Work with vendors and third parties on escalations and advanced fixes Key technical experience: Experience working in a school environment with understanding of safeguarding & data protection within education. Significant knowledge of Microsoft operating systems, virtualisation, networking, hardware, & common school technologies Proven track record of diagnosing and resolving complex technical issues in a live environment Experience supporting and mentoring junior engineers/apprentices Strong understanding of ITIL principles and service management best practices IT Support Engineer (Education)
