3rd Line Support Engineer

3rd Line Support Engineer

Outside IR35 Contract - 275 per day

An excellent opportunity has arisen for an experienced 3rd Line Support Engineer in a busy IT Team.

Key Responsibilities:

• Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels.
• Troubleshoot and resolve complex technical issues efficiently.
• Mentor and support 1st and 2nd line engineers to build team capability.
• Ensure IT systems and networks are compliant with relevant policies.
• Lead IT infrastructure and network installation projects from design to completion.
• Provide internal system support and staff training where required.

Skills & Experience Required

• Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems.
• Experience with virtualisation technologies (particularly Hyper-V).
• Proficiency with cloud technologies, including Office 365 and Azure.
• Proven experience in server and network installations.
• Ability to act decisively during IT incidents and emergencies.
• Excellent communication skills, both verbal and written.
• Customer-focused approach with a proactive, positive attitude.
• Able to work both independently and as part of a team, with strong organisational skills.