Automation Support Manager

Automation Support ManagerLeeds - Hybrid £51,000 per annum + bonus

VIQU have partnered with a leading UK organisation investing heavily in automation and low-code technology, creating a brand-new opportunity for an Automation Support Manager to build and lead an internal automation support function from scratch. You'll initially be hands-on with Power Platform and ServiceNow before transitioning into a strategic leadership role - defining processes, governance, and what "good service" looks like across automation support. This is an ideal step for a Power Platform expert moving into management or an established leader ready to shape a new in-house capability from day one.

Key Responsibilities:

• Transition automation services from third-party providers to in-house delivery
• Establish strong processes, governance, and documentation across automation operations
• Manage and support automation platforms including Power Platform and ServiceNow
• Deliver small-scale automation and low-code development where required
• Act as the escalation point for complex technical and operational issues
• Collaborate with stakeholders and the wider automation function to define and maintain service quality
• Drive continuous improvement and cost efficiencies across automation support

Key Requirements:

• Proven experience managing or leading automation or technical support teams
• Strong hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI)
• Experience with ServiceNow, including integrations and workflow management
• Knowledge of UiPath or similar RPA tools advantageous
• Strong process design, governance, and documentation capability
• Excellent stakeholder management and team development skills
• Experience managing service transition or bringing outsourced services in-house

Apply now to speak with VIQU IT in confidence. Or reach out to Belle Hegarty via the VIQU IT website.

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Automation Support ManagerLeeds - Hybrid £51,000 per annum + bonus