Desktop Support Engineer - IMAC

Desktop Support Engineer - IMAC - Barrow-in-Furness

Full-time On-site 5 days per week UK Driving Licence required Salary: £30,000

Are you a detail-focused, hands-on IT support professional who enjoys working directly with users and keeping technology running smoothly? This is an excellent opportunity to join a collaborative End User Services team where you'll play a key role in device build, stock management, and coordinating IMAC (Install, Move, Add, Change) activities from start to finish.

About the Role

Working closely with the EUS Tower Lead and Team Leads, you'll support the full lifecycle of end user hardware - from stock management and device builds to equipment provisioning and coordinating onsite service requests.

You'll help maintain the accuracy of the Stock Management Tool/database, ensure all hardware movements follow correct processes, and deliver a professional and positive customer experience in a fast-paced environment.

This role is fully onsite in Barrow-in-Furness, and requires a full UK driving licence.

Key Responsibilities

• Build, rebuild and configure devices to meet end-user needs
• Maintain accurate stock records and support inventory reporting
• Manage deliveries into Stores and follow hardware disposal/allocation procedures
• Provision and set up equipment for users
• Coordinate IMAC requests from initiation through to completion
• Uphold a high standard of customer service, even under pressure

Skills & Experience

Preferred experience:

• Background in inventory management, desktop support, or software/application installation
• Familiarity with ticketing systems and working to defined SLAs
• Basic understanding of server infrastructure and networking
• Good knowledge of desktop environments
• Ability to manage multiple tasks in a dynamic environment
• Strong communication and teamwork
• Proactive approach to problem-solving
• High attention to detail

Security Clearance Requirements

This role requires Security Check (SC) clearance.

To be eligible, you must have:

• Lived in the UK continuously for the past 5 years
• Met all other SC vetting requirements

Some positions may require sole UK nationality.

As part of the recruitment process, you will complete pre-employment checks including identity, nationality/immigration status, 3 years' continuous employment history, and an unspent criminal record check (DBS).