Position Summary
We're seeking an Associate Director, IT Infrastructure to lead and transform our scientific computing environment in support of our cutting-edge gene therapy research. This senior leadership position will drive the strategy and execution of research computing initiatives, working in close partnership with our Bioinformatics, AI/ML, and Global IT Infrastructure teams. The role focuses specifically on advancing our scientific computing capabilities through operational excellence, while ensuring our research teams can maximize the value of our high-performance computing investments.
As a key member of the technology leadership team, this position will be responsible for the day-to-day operations and strategic evolution of our research computing environment. The successful candidate will combine deep technical expertise in scientific computing with strong business acumen to deliver innovative solutions that accelerate our research mission. While Global IT Infrastructure maintains our enterprise technology foundation, this role focuses exclusively on the specialized computing needs of our scientific teams, including high-performance computing, GPU-accelerated workflows, and research data management.
Job Responsibilities
Serve as the primary local IT Infrastructure contact for Edinburgh's Bioinformatics and AI/ML teams
Manage and optimize scientific computing infrastructure, including GPU clusters, high-performance storage systems, and virtualized environments
Collaborate with global IT teams to ensure infrastructure alignment with scientific computing needs
Lead technical planning and implementation of infrastructure improvements
Provide technical guidance on architecture decisions affecting scientific workflows
Manage and optimize WEKA storage systems and VSphere virtual environments
Support Linux-based scientific computing environments, leveraging managed services as appropriate
Implement and maintain monitoring solutions for complex computing environments
Participate in capacity planning and performance optimization initiatives
Drive infrastructure automation and continuous improvement
Manage relationships with vendors and technical partners
Vendor & Contract Management:
Manage third-party Linux support contract and contractor relationships
Define and monitor service level agreements
Ensure contractor compliance with company security policies
Review and approve contractor work
Manage vendor performance and escalations
Security & Compliance:
Act as primary point of contact for parent company security audits
Develop and maintain security compliance documentation
Coordinate and respond to penetration testing activities
Implement security recommendations and remediation plans
Ensure infrastructure meets corporate security standards
Participate in security incident response planning
Business Continuity:
Lead disaster recovery planning for scientific computing infrastructure
Coordinate and execute DR testing
Maintain DR documentation and procedures
Develop and maintain business continuity plans
Ensure RPO/RTO objectives are met
Financial Planning & Technical Debt:
Develop long-term capital planning for infrastructure
Manage infrastructure budget and forecasting for AskBio European locations
Identify and track technical debt
Create remediation plans for technical debt
Provide cost-benefit analysis for infrastructure investments
Manage infrastructure lifecycle planning
Develop business cases for infrastructure improvements
Key Competencies:
Technical:
Infrastructure architecture and design
Performance optimization
Problem-solving and troubleshooting
Security best practices
Technical documentation
Business & Management:
Contract negotiation and management
Budget planning and control
Risk management
Audit response and compliance
Strategic planning
Vendor management
Cost-benefit analysis
Interpersonal:
Strong communication skills
Stakeholder management
Team collaboration
Conflict resolution
Customer service orientation
Ability to bridge technical and scientific domains
Leadership:
Technical leadership
Project management
Mentoring and knowledge transfer
Change management
Strategic thinking
Impact Metrics: Success in this role will be measured by:
Infrastructure stability and performance improvements
Stakeholder satisfaction levels
Project delivery effectiveness
Technical problem resolution metrics
Team collaboration effectiveness
Innovation and process improvements
Note: This position requires occasional travel to other company locations and may require some out-of-hours support during critical maintenance windows or emergencies.
This role represents a critical position in our organization, bridging technical expertise with scientific computing needs while fostering strong working relationships between global teams.
Minimum Requirements
Bachelor's degree in Computer Science, Engineering, or related field
8+ years of experience in infrastructure engineering roles
Experience with high-performance computing environments
Proven experience supporting GPU-accelerated computing environments
Strong understanding of storage systems and networking
Experience with infrastructure monitoring and optimization tools
Demonstrated ability to work with scientific computing workflows
Experience managing vendor relationships and contracts
Knowledge of IT security and compliance requirements
Experience with disaster recovery planning and testing
Understanding of IT financial planning and budgeting
Experience with audit responses and compliance documentation
Strong experience with Linux administration and engineering
Extensive knowledge of virtualization technologies, particularly VSphere
Preferred Education, Experience and Skills
Experience with WEKA storage systems
Knowledge of AI/ML infrastructure requirements
Experience supporting bioinformatics workflows
Familiarity with container technologies (Docker, Kubernetes)
Experience with infrastructure automation tools
Understanding of scientific computing software and frameworks
Previous experience in biotech or pharmaceutical industries
Experience with cloud platforms (AWS, Azure)
ITIL certification
Security certifications (CISSP, CISM, or similar)
Experience with GxP compliance
Experience with pharmaceutical industry regulations
Previous experience managing technical debt in regulated environments
18/11/2025
Full time
Position Summary
We're seeking an Associate Director, IT Infrastructure to lead and transform our scientific computing environment in support of our cutting-edge gene therapy research. This senior leadership position will drive the strategy and execution of research computing initiatives, working in close partnership with our Bioinformatics, AI/ML, and Global IT Infrastructure teams. The role focuses specifically on advancing our scientific computing capabilities through operational excellence, while ensuring our research teams can maximize the value of our high-performance computing investments.
As a key member of the technology leadership team, this position will be responsible for the day-to-day operations and strategic evolution of our research computing environment. The successful candidate will combine deep technical expertise in scientific computing with strong business acumen to deliver innovative solutions that accelerate our research mission. While Global IT Infrastructure maintains our enterprise technology foundation, this role focuses exclusively on the specialized computing needs of our scientific teams, including high-performance computing, GPU-accelerated workflows, and research data management.
Job Responsibilities
Serve as the primary local IT Infrastructure contact for Edinburgh's Bioinformatics and AI/ML teams
Manage and optimize scientific computing infrastructure, including GPU clusters, high-performance storage systems, and virtualized environments
Collaborate with global IT teams to ensure infrastructure alignment with scientific computing needs
Lead technical planning and implementation of infrastructure improvements
Provide technical guidance on architecture decisions affecting scientific workflows
Manage and optimize WEKA storage systems and VSphere virtual environments
Support Linux-based scientific computing environments, leveraging managed services as appropriate
Implement and maintain monitoring solutions for complex computing environments
Participate in capacity planning and performance optimization initiatives
Drive infrastructure automation and continuous improvement
Manage relationships with vendors and technical partners
Vendor & Contract Management:
Manage third-party Linux support contract and contractor relationships
Define and monitor service level agreements
Ensure contractor compliance with company security policies
Review and approve contractor work
Manage vendor performance and escalations
Security & Compliance:
Act as primary point of contact for parent company security audits
Develop and maintain security compliance documentation
Coordinate and respond to penetration testing activities
Implement security recommendations and remediation plans
Ensure infrastructure meets corporate security standards
Participate in security incident response planning
Business Continuity:
Lead disaster recovery planning for scientific computing infrastructure
Coordinate and execute DR testing
Maintain DR documentation and procedures
Develop and maintain business continuity plans
Ensure RPO/RTO objectives are met
Financial Planning & Technical Debt:
Develop long-term capital planning for infrastructure
Manage infrastructure budget and forecasting for AskBio European locations
Identify and track technical debt
Create remediation plans for technical debt
Provide cost-benefit analysis for infrastructure investments
Manage infrastructure lifecycle planning
Develop business cases for infrastructure improvements
Key Competencies:
Technical:
Infrastructure architecture and design
Performance optimization
Problem-solving and troubleshooting
Security best practices
Technical documentation
Business & Management:
Contract negotiation and management
Budget planning and control
Risk management
Audit response and compliance
Strategic planning
Vendor management
Cost-benefit analysis
Interpersonal:
Strong communication skills
Stakeholder management
Team collaboration
Conflict resolution
Customer service orientation
Ability to bridge technical and scientific domains
Leadership:
Technical leadership
Project management
Mentoring and knowledge transfer
Change management
Strategic thinking
Impact Metrics: Success in this role will be measured by:
Infrastructure stability and performance improvements
Stakeholder satisfaction levels
Project delivery effectiveness
Technical problem resolution metrics
Team collaboration effectiveness
Innovation and process improvements
Note: This position requires occasional travel to other company locations and may require some out-of-hours support during critical maintenance windows or emergencies.
This role represents a critical position in our organization, bridging technical expertise with scientific computing needs while fostering strong working relationships between global teams.
Minimum Requirements
Bachelor's degree in Computer Science, Engineering, or related field
8+ years of experience in infrastructure engineering roles
Experience with high-performance computing environments
Proven experience supporting GPU-accelerated computing environments
Strong understanding of storage systems and networking
Experience with infrastructure monitoring and optimization tools
Demonstrated ability to work with scientific computing workflows
Experience managing vendor relationships and contracts
Knowledge of IT security and compliance requirements
Experience with disaster recovery planning and testing
Understanding of IT financial planning and budgeting
Experience with audit responses and compliance documentation
Strong experience with Linux administration and engineering
Extensive knowledge of virtualization technologies, particularly VSphere
Preferred Education, Experience and Skills
Experience with WEKA storage systems
Knowledge of AI/ML infrastructure requirements
Experience supporting bioinformatics workflows
Familiarity with container technologies (Docker, Kubernetes)
Experience with infrastructure automation tools
Understanding of scientific computing software and frameworks
Previous experience in biotech or pharmaceutical industries
Experience with cloud platforms (AWS, Azure)
ITIL certification
Security certifications (CISSP, CISM, or similar)
Experience with GxP compliance
Experience with pharmaceutical industry regulations
Previous experience managing technical debt in regulated environments
Role and Responsibilities
This is an excellent opportunity for a capable web developer who enjoys owning features end-to-end in a modern, forward-thinking financial services business. We have our own proprietary applications, both back-office solutions as well as client facing.
You will work on multiple projects including continuing to enhance our own CRM solution, migrating legacy WebForms functionality to clean services and a modern UI. You’ll work in a fast-paced, dynamic environment; you will not be a “cog in the machine.”
You’ll be involved in every aspect of delivery - from requirements and design, to development, testing, deployment, documentation, and support, with a strong focus on scalability and maintainability. We are an extremely fast-growing business and as such, you will be required to adapt quickly to changes and business requirements. You must have a willingness to learn and adapt quickly in order to satisfy changes to business requirements.
The job role will consist of the below responsibilities:
Development
CRM (WebForms/.NET/TSQL/BPM): Configure and extend our proprietary CRM using TSQL, BPM/workflow tools and C#
Modernisation: Incremental modernisation of legacy applications using strangler pattern
Client facing applications: Develop our customer self service portal and other front-end applications utilising React/Typescript and .NET 9 Web API
Azure implementation: Assist in administering our cloud infrastructure (App Service/Functions, Azure SQL, Storage, Key Vault with Managed Identity, App Configuration, Private Endpoints, Application Insights)
Quality/pipelines: Contribute to and set up CI/CD pipelines, unit/integration tests where required
Testing: Conduct thorough testing and peer review of work items
Data Analysis (SQL Server/TSQL)
Write performance conscious, SARGable queries and implement appropriate indexing
Monitor and apply performance fixes and other DB management tasks in Azure SQL Server hosted DB
Technical Documentation
Produce documentation for requirement gathering, code architecture and training guides
Contribute to due diligence and penetration test readiness packs (architecture diagrams, data flows and controls)
Support
Triage and resolve support tickets relating to in-house applications from employees
Support customer facing applications and address incidents utilising Azure Application Insights and application logs to identify and resolve issues
Requirement Gathering:
Communicate with stakeholders to establish clear problem statements and requirements
Translate requirements into technical solutions with a focus on extendibility and minimising technical debt, considering future changes
Accountability and Working Relationships
Part of a small, highly motivated and productive development team
Partners closely with CTO (hands on)
Collaborates and in direct communication with operations, advice, compliance and administration teams to deliver appropriate solutions
Accountable for delivering projects on time and to specification
Working Environment and Hours:
Office based in Doncaster (remote working can be available on occasions where required, however office based is preferred)
Monday to Friday, 09:00-17:30. Hours can be flexible within reason and to ensure delivery of key milestones
Benefits
Competitive salary (dependent on experience)
24 days annual leave (plus bank holidays)
Pension scheme
Can be very flexible on working hours dependent on requirements and ensuring delivery of key milestones
Opportunity to own meaningful projects end-to-end in a growing, entrepreneurial business
Big opportunity to learn new emerging technologies (particularly AI), while at work
Skills – Essential
C# .NET (6+): Dependency Injection, Web API
Working knowledge and experience of legacy .NET Framework 4.x and WebForms
Microsoft SQL Server: Strong T-SQL, SARGability and indexing, performance tuning mindset
TypeScript/React: Component reusability, state management
Auth and Security: Securing SPA/APIs using flows such as OAuth2/OIDC
Microsoft Azure (hands-on): VMs, App Service, Functions/Logic Apps, Azure SQL, Storage, Key Vault (Managed Identity), App Configuration, Application Insights; basic networking/private endpoints/DNS concepts
CI/CD: GitHub Actions/Azure DevOps; environment-aware configuration and secret management
Skills – Desirable
Firebase: authentication, hosting, functions, Firestore
React Native and building mobile apps
Exposure to Azure AI Foundry or other AI orchestration (prompting/evaluation/workflows)
Experience migrating legacy codebases to modern architecture
Using Entra ID for authentication (OAuth2 Flow)
Azure infrastructure set up including VNET/Private endpoint and DNS management and setting up secure landing zones
Twilio API
Industry knowledge of Financial services particularly retirement and custodial platforms
Knowledge and experience working with the Seccl API
Development Path
Candidates slightly lighter in one area (like React or Azure) but strong in WebForms + C# + SQL and motivated to learn will be considered, provided they can show understanding of fundamentals and are willing to learn quickly. Comfortable operating across legacy and modern stacks in the same day.
Job Type: Full-time
Benefits:
Company events
Company pension
Free parking
On-site parking
Ability to commute/relocate:
Doncaster DN4 5NL: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
12/11/2025
Full time
Role and Responsibilities
This is an excellent opportunity for a capable web developer who enjoys owning features end-to-end in a modern, forward-thinking financial services business. We have our own proprietary applications, both back-office solutions as well as client facing.
You will work on multiple projects including continuing to enhance our own CRM solution, migrating legacy WebForms functionality to clean services and a modern UI. You’ll work in a fast-paced, dynamic environment; you will not be a “cog in the machine.”
You’ll be involved in every aspect of delivery - from requirements and design, to development, testing, deployment, documentation, and support, with a strong focus on scalability and maintainability. We are an extremely fast-growing business and as such, you will be required to adapt quickly to changes and business requirements. You must have a willingness to learn and adapt quickly in order to satisfy changes to business requirements.
The job role will consist of the below responsibilities:
Development
CRM (WebForms/.NET/TSQL/BPM): Configure and extend our proprietary CRM using TSQL, BPM/workflow tools and C#
Modernisation: Incremental modernisation of legacy applications using strangler pattern
Client facing applications: Develop our customer self service portal and other front-end applications utilising React/Typescript and .NET 9 Web API
Azure implementation: Assist in administering our cloud infrastructure (App Service/Functions, Azure SQL, Storage, Key Vault with Managed Identity, App Configuration, Private Endpoints, Application Insights)
Quality/pipelines: Contribute to and set up CI/CD pipelines, unit/integration tests where required
Testing: Conduct thorough testing and peer review of work items
Data Analysis (SQL Server/TSQL)
Write performance conscious, SARGable queries and implement appropriate indexing
Monitor and apply performance fixes and other DB management tasks in Azure SQL Server hosted DB
Technical Documentation
Produce documentation for requirement gathering, code architecture and training guides
Contribute to due diligence and penetration test readiness packs (architecture diagrams, data flows and controls)
Support
Triage and resolve support tickets relating to in-house applications from employees
Support customer facing applications and address incidents utilising Azure Application Insights and application logs to identify and resolve issues
Requirement Gathering:
Communicate with stakeholders to establish clear problem statements and requirements
Translate requirements into technical solutions with a focus on extendibility and minimising technical debt, considering future changes
Accountability and Working Relationships
Part of a small, highly motivated and productive development team
Partners closely with CTO (hands on)
Collaborates and in direct communication with operations, advice, compliance and administration teams to deliver appropriate solutions
Accountable for delivering projects on time and to specification
Working Environment and Hours:
Office based in Doncaster (remote working can be available on occasions where required, however office based is preferred)
Monday to Friday, 09:00-17:30. Hours can be flexible within reason and to ensure delivery of key milestones
Benefits
Competitive salary (dependent on experience)
24 days annual leave (plus bank holidays)
Pension scheme
Can be very flexible on working hours dependent on requirements and ensuring delivery of key milestones
Opportunity to own meaningful projects end-to-end in a growing, entrepreneurial business
Big opportunity to learn new emerging technologies (particularly AI), while at work
Skills – Essential
C# .NET (6+): Dependency Injection, Web API
Working knowledge and experience of legacy .NET Framework 4.x and WebForms
Microsoft SQL Server: Strong T-SQL, SARGability and indexing, performance tuning mindset
TypeScript/React: Component reusability, state management
Auth and Security: Securing SPA/APIs using flows such as OAuth2/OIDC
Microsoft Azure (hands-on): VMs, App Service, Functions/Logic Apps, Azure SQL, Storage, Key Vault (Managed Identity), App Configuration, Application Insights; basic networking/private endpoints/DNS concepts
CI/CD: GitHub Actions/Azure DevOps; environment-aware configuration and secret management
Skills – Desirable
Firebase: authentication, hosting, functions, Firestore
React Native and building mobile apps
Exposure to Azure AI Foundry or other AI orchestration (prompting/evaluation/workflows)
Experience migrating legacy codebases to modern architecture
Using Entra ID for authentication (OAuth2 Flow)
Azure infrastructure set up including VNET/Private endpoint and DNS management and setting up secure landing zones
Twilio API
Industry knowledge of Financial services particularly retirement and custodial platforms
Knowledge and experience working with the Seccl API
Development Path
Candidates slightly lighter in one area (like React or Azure) but strong in WebForms + C# + SQL and motivated to learn will be considered, provided they can show understanding of fundamentals and are willing to learn quickly. Comfortable operating across legacy and modern stacks in the same day.
Job Type: Full-time
Benefits:
Company events
Company pension
Free parking
On-site parking
Ability to commute/relocate:
Doncaster DN4 5NL: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
DaTS - Applications Support & Development Officer (Geospatial)
Grade: G7; Salary Range: £32,654 - £37,035 pa#
Full time, permanent
Walsall
Ref: RT01125
We are seeking a skilled Applications Support and Development Officer (Geospatial) – to join our team and help us design, develop, and maintain our geospatial data infrastructure.
As a key member of the Geospatial Team, you will:
Help the council to exploit the value in our GIS data holdings.
Undertake significant projects which improve and combine data from back office and customer-facing systems.
Make sure our data, and data shared by others is of the highest quality, highly available, usable, and shareable by rigorous standard setting and quality controls.
Work with other members of the GIS team and the wider Council GIS community, to deliver geospatial analysis, support workflows in our corporate geospatial products and services, delivering continuous insight and value to our staff and residents
Utilise the best of modern GIS and data technology platforms, including ongoing investigation and research into emerging technology.
Support the Geospatial platforms of Walsall Council with skills associated with Software Development and Information Technology.
What we are about
We lead and support the creation of business data, manage the GIS architecture to ensure we provide, clean, reliable and reusable GIS data formats. These in turn can then be aggregated to combine and enhance data from a variety of systems, creating data sets to drive insights and opportunities to improve performance, aid operational services, CRM and service delivery.
By joining our GIS service, you will be working with a talented, supportive, and friendly team.
For our part we will be committed to your professional development, developing your skills will be as important to us, as it is to you.
You will receive a salary in the range of £32,654 - £37,035 per annum plus generous annual leave and flexitime leave allowance.
Closing date for applications: 20 June 2025.
For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The postholder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
About Us
Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.
We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.
Living in Walsall
Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.
Walsall Council is committed to Safer Recruitment
To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.
Social Work Matters - Children's Social Worker Recruitment
Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.
04/06/2025
Full time
DaTS - Applications Support & Development Officer (Geospatial)
Grade: G7; Salary Range: £32,654 - £37,035 pa#
Full time, permanent
Walsall
Ref: RT01125
We are seeking a skilled Applications Support and Development Officer (Geospatial) – to join our team and help us design, develop, and maintain our geospatial data infrastructure.
As a key member of the Geospatial Team, you will:
Help the council to exploit the value in our GIS data holdings.
Undertake significant projects which improve and combine data from back office and customer-facing systems.
Make sure our data, and data shared by others is of the highest quality, highly available, usable, and shareable by rigorous standard setting and quality controls.
Work with other members of the GIS team and the wider Council GIS community, to deliver geospatial analysis, support workflows in our corporate geospatial products and services, delivering continuous insight and value to our staff and residents
Utilise the best of modern GIS and data technology platforms, including ongoing investigation and research into emerging technology.
Support the Geospatial platforms of Walsall Council with skills associated with Software Development and Information Technology.
What we are about
We lead and support the creation of business data, manage the GIS architecture to ensure we provide, clean, reliable and reusable GIS data formats. These in turn can then be aggregated to combine and enhance data from a variety of systems, creating data sets to drive insights and opportunities to improve performance, aid operational services, CRM and service delivery.
By joining our GIS service, you will be working with a talented, supportive, and friendly team.
For our part we will be committed to your professional development, developing your skills will be as important to us, as it is to you.
You will receive a salary in the range of £32,654 - £37,035 per annum plus generous annual leave and flexitime leave allowance.
Closing date for applications: 20 June 2025.
For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The postholder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
About Us
Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.
We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.
Living in Walsall
Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.
Walsall Council is committed to Safer Recruitment
To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.
Social Work Matters - Children's Social Worker Recruitment
Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.
Acorn Insurance and Financial Services Limited
Liverpool
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.
Job Title: Senior Information Security Analyst (12 month FTC)
Location: Liverpool City Centre, Hybrid working available
Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM
Salary: £50,000 - £60,000 pa (DOE).
What you will be doing:
Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion.
Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards.
Lead third party risk management processes.
Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations.
Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities.
Lead on security architecture reviews for new systems and services.
Evaluate technical security controls and recommending improvements.
Support the implementation of security tools and technologies.
Provide oversight of the security incident management process.
Provide security metrics for interested parties at all levels.
Lead the security awareness programme to promote a culture of security within all levels of the Group.
Provide support for internal and external security audits.
Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required.
Provide subject matter expertise liaising across all business functions.
What we look for:
Minimum 5 years' experience in information security roles.
Strong leadership and mentorship abilities with a strategic mindset.
Experience with risk assessment methodologies.
Excellent analytical and problem-solving skills with attention to detail.
Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders.
Ability to manage risk and compliance projects and drive security initiatives.
Knowledge of information security frameworks such as ISO 27001 or NIST.
Knowledge of vulnerability management processes.
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.
Job Title: Senior Information Security Analyst (12 month FTC)
Location: Liverpool City Centre, Hybrid working available
Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM
Salary: £50,000 - £60,000 pa (DOE).
What you will be doing:
Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion.
Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards.
Lead third party risk management processes.
Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations.
Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities.
Lead on security architecture reviews for new systems and services.
Evaluate technical security controls and recommending improvements.
Support the implementation of security tools and technologies.
Provide oversight of the security incident management process.
Provide security metrics for interested parties at all levels.
Lead the security awareness programme to promote a culture of security within all levels of the Group.
Provide support for internal and external security audits.
Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required.
Provide subject matter expertise liaising across all business functions.
What we look for:
Minimum 5 years' experience in information security roles.
Strong leadership and mentorship abilities with a strategic mindset.
Experience with risk assessment methodologies.
Excellent analytical and problem-solving skills with attention to detail.
Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders.
Ability to manage risk and compliance projects and drive security initiatives.
Knowledge of information security frameworks such as ISO 27001 or NIST.
Knowledge of vulnerability management processes.
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Derbyshire Fire & Rescue Service
Derbyshire Fire & Rescue Service Headquarters, Ripley, UK
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
03/04/2025
Full time
3rd Line ICT Support Engineer
Salary £50,000* per annum - *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 - £40,476).
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment.
A strong understanding of networking technologies, including switches & firewalls.
A strong understanding of Microsoft Windows operating system technologies.
A strong understanding of virtualised server and desktop provision.
A strong understanding of cloud-based infrastructure.
An excellent all-round ICT support understanding and working as part of a busy technical team.
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
There will be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours.
Family friendly policies.
Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
Free, secure on-site car parking.
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
Employee discount scheme (Boost).
Employee support networks.
Enhanced Maternity Pay (subject to meeting eligibility criteria).
Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
Ongoing training and development opportunities.
Eligibility to join the Local Government Pension Scheme with generous employer contributions.
Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.
We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931
The closing date for completed applications is midnight on 20.04.2025 . Interviews will be held in the week commencing 12.05.2025.
For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Why work with Inuvi
At Inuvi, our mission is to foster a work environment where innovation, collaboration, and personal growth are at the forefront. We believe in the power of diverse perspectives and strive to create a culture where every team member feels valued and empowered to contribute their unique ideas. Working with us means being part of a dynamic team that is passionate about making a positive impact on our customers and the industry.
Introducing Inuvi’s IT team
At Inuvi, our IT team is dedicated to ensuring the seamless operation and continuous improvement of our systems. The team is responsible for the support, deployment, automation, and maintenance of our infrastructure, ensuring its availability, performance, scalability, and security. Our IT professionals bring a wealth of experience from various backgrounds and work collaboratively with other departments to tackle complex challenges. With a strong focus on innovation and efficiency, the IT team plays a crucial role in driving Inuvi's success and delivering exceptional value to our customers.
What we are looking for
We are looking for an IT Infrastructure Analyst to be responsible for the support, deployment, automation and maintenance of our systems whilst ensuring their availability, performance scalability and security. You must have proven “hands on” experience in a similar role with a good understanding of IT Infrastructure both on premise and in the cloud; which includes a good understanding of DevOps engineering practices. As a small team our roles are broad which will enable your involvement in a range of technologies and projects and foster opportunities for your personal growth.
You must be able to demonstrate real world experience of IT infrastructure both on-premise and in the AWS cloud which includes:
Good working knowledge of on-premises server infrastructure including Hyper-V servers, storage arrays, switches and firewalls.
An excellent understanding of AWS, and a wealth of practical hands-on real-world experience using the core services (EC2, CloudWatch, IAM, RDS, S3 etc at a minimum)
An excellent understanding of networking principles and technologies (subnets, VLANs and routing)
A good understanding of development pipelines and the technologies used to implement them in AWS and/or Azure
Experience using Docker containers
Good working knowledge of Linux and Windows server administration and support
Experience with JIRA, Bitbucket/Git
Proficiency at scripting (especially PowerShell)
A good understanding of database technologies (MySQL in particular) and experience administering them
Strong interpersonal and communication skills with an ability to produce documentation to a high standard
Ability to troubleshoot in a logical manner with a pro-active approach, spot potential problems, escalate and react when necessary
Ability to deal competently with pressure and be able to prioritise workload
Effective collaboration with other members of the IT team and wider business
In return, we will ensure you have:
Very competitive salary with annual salary reviews
25 days holiday a year (plus bank holidays) for some well-deserved time off
Opportunity to purchase an additional holiday each year
Pension contributions of 5%
Annual wellbeing health check
Health Shield cash plan
Death in service benefit
Cycle to work scheme
What happens next
After receiving your application, our team will review it and inform you of the next steps. If you are selected for the next stage, we will schedule an introductory Teams call to provide more information about our company, learn more about you, and understand your expectations. This will be an opportunity for you to ask any questions you may have. Please choose a time when you can be in a quiet place without distractions.
Depending on the outcome of the call, the following stage will involve a face-to-face interview at our Wokingham office, which will also include practical technical questions.
We understand the effort required to apply for a new job and value your time. We look forward to reviewing your application.
This is an office-based role in Wokingham, Berkshire (RG41) and therefore candidates need to be located within a commutable distance to the office. We will not consider candidates who need to relocate to be nearer the office.
14/02/2025
Full time
Why work with Inuvi
At Inuvi, our mission is to foster a work environment where innovation, collaboration, and personal growth are at the forefront. We believe in the power of diverse perspectives and strive to create a culture where every team member feels valued and empowered to contribute their unique ideas. Working with us means being part of a dynamic team that is passionate about making a positive impact on our customers and the industry.
Introducing Inuvi’s IT team
At Inuvi, our IT team is dedicated to ensuring the seamless operation and continuous improvement of our systems. The team is responsible for the support, deployment, automation, and maintenance of our infrastructure, ensuring its availability, performance, scalability, and security. Our IT professionals bring a wealth of experience from various backgrounds and work collaboratively with other departments to tackle complex challenges. With a strong focus on innovation and efficiency, the IT team plays a crucial role in driving Inuvi's success and delivering exceptional value to our customers.
What we are looking for
We are looking for an IT Infrastructure Analyst to be responsible for the support, deployment, automation and maintenance of our systems whilst ensuring their availability, performance scalability and security. You must have proven “hands on” experience in a similar role with a good understanding of IT Infrastructure both on premise and in the cloud; which includes a good understanding of DevOps engineering practices. As a small team our roles are broad which will enable your involvement in a range of technologies and projects and foster opportunities for your personal growth.
You must be able to demonstrate real world experience of IT infrastructure both on-premise and in the AWS cloud which includes:
Good working knowledge of on-premises server infrastructure including Hyper-V servers, storage arrays, switches and firewalls.
An excellent understanding of AWS, and a wealth of practical hands-on real-world experience using the core services (EC2, CloudWatch, IAM, RDS, S3 etc at a minimum)
An excellent understanding of networking principles and technologies (subnets, VLANs and routing)
A good understanding of development pipelines and the technologies used to implement them in AWS and/or Azure
Experience using Docker containers
Good working knowledge of Linux and Windows server administration and support
Experience with JIRA, Bitbucket/Git
Proficiency at scripting (especially PowerShell)
A good understanding of database technologies (MySQL in particular) and experience administering them
Strong interpersonal and communication skills with an ability to produce documentation to a high standard
Ability to troubleshoot in a logical manner with a pro-active approach, spot potential problems, escalate and react when necessary
Ability to deal competently with pressure and be able to prioritise workload
Effective collaboration with other members of the IT team and wider business
In return, we will ensure you have:
Very competitive salary with annual salary reviews
25 days holiday a year (plus bank holidays) for some well-deserved time off
Opportunity to purchase an additional holiday each year
Pension contributions of 5%
Annual wellbeing health check
Health Shield cash plan
Death in service benefit
Cycle to work scheme
What happens next
After receiving your application, our team will review it and inform you of the next steps. If you are selected for the next stage, we will schedule an introductory Teams call to provide more information about our company, learn more about you, and understand your expectations. This will be an opportunity for you to ask any questions you may have. Please choose a time when you can be in a quiet place without distractions.
Depending on the outcome of the call, the following stage will involve a face-to-face interview at our Wokingham office, which will also include practical technical questions.
We understand the effort required to apply for a new job and value your time. We look forward to reviewing your application.
This is an office-based role in Wokingham, Berkshire (RG41) and therefore candidates need to be located within a commutable distance to the office. We will not consider candidates who need to relocate to be nearer the office.
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
08/12/2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
08/12/2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
08/12/2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
08/12/2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
08/12/2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
08/12/2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
08/12/2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
08/12/2025
Full time
VACANCY: Senior Desktop Support Engineer Job Type : Permanent Location : Bristol (Hybrid) Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages People Management Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
Bolton Join our forward-thinking IM Networks team as a Crypto Network Specialist. You'll own our cryptographic estate and processes while playing an active, hands-on role in the Network Security team. Think 70-80% crypto governance/operations and 20-30% network/security operations. You'll help us deliver secure, resilient connectivity across a multi-national environment. Salary: Up to £60,000 depending on experience Dynamic (hybrid) working: 2-3 days per week on-site depending on business need. Some shift working may be required. Security Clearance: DV, but you are not required to hold DV currently. Nationality: British Restrictions and/or limitations relating to nationality and/or rights to work may apply. After offer stage, all successful candidates will undergo HMG Basic Personnel Security Standard checks (BPSS) that are managed by the MBDA Personnel Security Team. If the applicant does not have SC, an SC application will follow on from a successful BPSS clearance, followed by a DV application. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: Join our forward-thinking IM Networks team as a Cryptographic Network Specialist, where you will play a key role in our Network Security strategy and management. You will be responsible for: Crypto leadership and governance Managing the Crypto Network processes including ordering, Key Material Edition validity, and equipment/KM deliveries. Ensuring Crypto Management Plans are completed and submitted to the relevant authorities in a timely manner. Ensuring that mandated checks on cryptographic devices and associated items are performed and documented to agreed standards. Working with our Crypto custodians to ensure accurate transfer of information and maintaining records. Coordinate crypto change windows (key loads/rollovers), support incident response related to crypto assets, and drive continuous improvement of crypto processes. Ensure that Key Material is ordered from NCSC/MoD and delivered/installed in a timely manner, avoiding any lapse of service (or derogation requests). Regular status review calls with our Crypto stakeholders (internal and external). As the Crypto subject matter expert, the CNS will perform the CNA role for IM Networks. Operations, domains & personnel Manage our internet domain registrations (renewals, new registrations, DNS hygiene) and coordinate with partners to prevent lapses. Contribute to runbooks, design docs, standards, and audit artefacts, promote clear documentation and knowledge transfer across the team. Support the Network Security Manager with day-to-day shift management of Network Security engineers. Coordinate Network Equipment orders, tracking from purchase requisition through to equipment delivery. You will report to the Network Operations Manager and will support us with implementing changes securely, identifying vulnerabilities, managing incidents and ensuring compliance with our accreditation requirements. This is a dynamic opportunity to contribute to the IM Networks team, solving complex challenges and having a direct impact on the overall resilience of our Network Security environment. If you are passionate about Network Security, and Cryptographic processes specifically, this role could be the perfect fit for you. What we're looking for from you: Must-have/Essential Solid understanding of cryptographic equipment and management processes, including key lifecycle, custody, evidence, and compliance. Self-motivated, ambitious and tenacious, with the ability to work under pressure. A strong, analytical, mindset. A methodical and structured approach to document management. Strong IPv4 fundamentals: subnetting, routing, ACLs, NAT, troubleshooting (packet flow, TCP/IP, MTU/MSS, etc.). Strong understanding of common enterprise protocols (OSPF/BGP, HSRP/VRRP, 802.1Q, Port-Channels). Comfortable working with Microsoft Office, Windows Server/AD, Linux, and VMware vSphere in support of network/security services. Familiarity with monitoring tools (PRTG, Nagios) and using telemetry to inform troubleshooting. Nice-to-have/Desirable Line Management experience. IPv6, multicast, and advanced QoS exposure. Cisco ISE (NAC/SGT), Cisco DNA Centre/SDA, or Cisco ACI familiarity. Automation/scripting (Ansible, Python) for repeatable changes and evidence collection. Load balancing (e.g. F5), secure email/web gateways, or SD-WAN exposure. Certifications: CCNA/CCNP (Enterprise or Security), PCNSA/PCNSE, Check Point CCSA/CCSE, VMware VCP, Linux+ / RHCSA (or equivalent experience). Practical experience with Cisco Catalyst Center/Nexus (L2/L3). Exposure to next-gen firewalls (e.g., Palo Alto/Cisco/Check Point) and secure proxies (e.g., Broadcom/Blue Coat), including change management and policy hygiene. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information. JBRP1_UKTJ
08/12/2025
Full time
Bolton Join our forward-thinking IM Networks team as a Crypto Network Specialist. You'll own our cryptographic estate and processes while playing an active, hands-on role in the Network Security team. Think 70-80% crypto governance/operations and 20-30% network/security operations. You'll help us deliver secure, resilient connectivity across a multi-national environment. Salary: Up to £60,000 depending on experience Dynamic (hybrid) working: 2-3 days per week on-site depending on business need. Some shift working may be required. Security Clearance: DV, but you are not required to hold DV currently. Nationality: British Restrictions and/or limitations relating to nationality and/or rights to work may apply. After offer stage, all successful candidates will undergo HMG Basic Personnel Security Standard checks (BPSS) that are managed by the MBDA Personnel Security Team. If the applicant does not have SC, an SC application will follow on from a successful BPSS clearance, followed by a DV application. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: Join our forward-thinking IM Networks team as a Cryptographic Network Specialist, where you will play a key role in our Network Security strategy and management. You will be responsible for: Crypto leadership and governance Managing the Crypto Network processes including ordering, Key Material Edition validity, and equipment/KM deliveries. Ensuring Crypto Management Plans are completed and submitted to the relevant authorities in a timely manner. Ensuring that mandated checks on cryptographic devices and associated items are performed and documented to agreed standards. Working with our Crypto custodians to ensure accurate transfer of information and maintaining records. Coordinate crypto change windows (key loads/rollovers), support incident response related to crypto assets, and drive continuous improvement of crypto processes. Ensure that Key Material is ordered from NCSC/MoD and delivered/installed in a timely manner, avoiding any lapse of service (or derogation requests). Regular status review calls with our Crypto stakeholders (internal and external). As the Crypto subject matter expert, the CNS will perform the CNA role for IM Networks. Operations, domains & personnel Manage our internet domain registrations (renewals, new registrations, DNS hygiene) and coordinate with partners to prevent lapses. Contribute to runbooks, design docs, standards, and audit artefacts, promote clear documentation and knowledge transfer across the team. Support the Network Security Manager with day-to-day shift management of Network Security engineers. Coordinate Network Equipment orders, tracking from purchase requisition through to equipment delivery. You will report to the Network Operations Manager and will support us with implementing changes securely, identifying vulnerabilities, managing incidents and ensuring compliance with our accreditation requirements. This is a dynamic opportunity to contribute to the IM Networks team, solving complex challenges and having a direct impact on the overall resilience of our Network Security environment. If you are passionate about Network Security, and Cryptographic processes specifically, this role could be the perfect fit for you. What we're looking for from you: Must-have/Essential Solid understanding of cryptographic equipment and management processes, including key lifecycle, custody, evidence, and compliance. Self-motivated, ambitious and tenacious, with the ability to work under pressure. A strong, analytical, mindset. A methodical and structured approach to document management. Strong IPv4 fundamentals: subnetting, routing, ACLs, NAT, troubleshooting (packet flow, TCP/IP, MTU/MSS, etc.). Strong understanding of common enterprise protocols (OSPF/BGP, HSRP/VRRP, 802.1Q, Port-Channels). Comfortable working with Microsoft Office, Windows Server/AD, Linux, and VMware vSphere in support of network/security services. Familiarity with monitoring tools (PRTG, Nagios) and using telemetry to inform troubleshooting. Nice-to-have/Desirable Line Management experience. IPv6, multicast, and advanced QoS exposure. Cisco ISE (NAC/SGT), Cisco DNA Centre/SDA, or Cisco ACI familiarity. Automation/scripting (Ansible, Python) for repeatable changes and evidence collection. Load balancing (e.g. F5), secure email/web gateways, or SD-WAN exposure. Certifications: CCNA/CCNP (Enterprise or Security), PCNSA/PCNSE, Check Point CCSA/CCSE, VMware VCP, Linux+ / RHCSA (or equivalent experience). Practical experience with Cisco Catalyst Center/Nexus (L2/L3). Exposure to next-gen firewalls (e.g., Palo Alto/Cisco/Check Point) and secure proxies (e.g., Broadcom/Blue Coat), including change management and policy hygiene. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information. JBRP1_UKTJ
Are you a driven and proficient Embedded Digital Design Engineer looking for an exceptional opportunity to showcase your problem-solving abilities and contribute to world-class engineering projects? As an Embedded Digital Design Engineer you'll have the opportunity to work on innovative projects with our advanced technology. With involvement at all phases of the development cycle, you'll ultimately see the overall embedded system come to life! Job Title: Embedded Digital Design Engineer Salary: Circa £40,000-£60,000 depending on experience Location: Stevenage (We may be able to offer a relocation package for this role) Dynamic (hybrid) working: Where possible, we will seek to accommodate a blended approach to on-site and remote working. This role could be full time or part time in order to meet your needs. We are flexible and accommodating. Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: Maximum total (employer and employee) contribution of up to 14% Overtime: Opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: Offers up to 26 weeks for maternity, adoption and shared parental leave. Enhancements are available for paternity leave, neonatal leave and fertility testing and treatments. Facilities: Fantastic site facilities, including subsidised meals, free car parking and much more. The opportunity: This is an exciting opportunity for an Embedded Digital Design Engineer to be involved in the development of our growing portfolio of complex embedded digital systems. The portfolio ranges from advanced DSP systems (e.g. Image Processing, Software Defined Radios), complex SoC systems, through to safety and security critical systems; using the latest embedded devices from all the major vendors (e.g. Xilinx, Intel, Texas Instruments, Analogue devices etc) There is great opportunity to be involved at all phases of the development cycle from initial embedded design (e.g. partitioning functions between Software and FPGA domains), through the design implementation phases, and finally to the on-target integration and test; ultimately seeing the overall embedded system come to life! The role is multi-disciplinary so you will have opportunity to develop a variety of skills ranging from, but not limited to, Embedded-System design, Software design, FPGA design and Hardware design, depending where you want to focus your technical development. The role can also offer technical and team lead opportunities, giving you the options to grow your career in a variety of both technical, and leadership directions. What we're looking for from you: People who want to work with exciting cutting edge technology, enjoy problem solving, and working as part of multi-disciplined teams to deliver complex solutions for our customers. Ideally educated to degree level (or equivalent qualification) with experience or knowledge in some of the following areas: Background in either Digital Hardware Design, FPGA Design (firmware), or Embedded Software Design. Embedded digital design and modelling skills (e.g. partitioning of functional elements between software and FPGA, and modellinganalysing key performance aspects of the resulting design) Integration and test of embedded systems onto hardware platforms Engineering is at heart of our business; and this role will give you an opportunity to both develop your core technical and leadership skills and gain a wider experience of complex systems. You will be working alongside a multidiscipline engineering team, and you will be a key part of a supportive and growing team as your career expands with us. The business is committed to upskilling people through both formal training and practical experience. It is a fantastic role, in which you can develop both personally and professionally. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information. JBRP1_UKTJ
08/12/2025
Full time
Are you a driven and proficient Embedded Digital Design Engineer looking for an exceptional opportunity to showcase your problem-solving abilities and contribute to world-class engineering projects? As an Embedded Digital Design Engineer you'll have the opportunity to work on innovative projects with our advanced technology. With involvement at all phases of the development cycle, you'll ultimately see the overall embedded system come to life! Job Title: Embedded Digital Design Engineer Salary: Circa £40,000-£60,000 depending on experience Location: Stevenage (We may be able to offer a relocation package for this role) Dynamic (hybrid) working: Where possible, we will seek to accommodate a blended approach to on-site and remote working. This role could be full time or part time in order to meet your needs. We are flexible and accommodating. Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: Maximum total (employer and employee) contribution of up to 14% Overtime: Opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: Offers up to 26 weeks for maternity, adoption and shared parental leave. Enhancements are available for paternity leave, neonatal leave and fertility testing and treatments. Facilities: Fantastic site facilities, including subsidised meals, free car parking and much more. The opportunity: This is an exciting opportunity for an Embedded Digital Design Engineer to be involved in the development of our growing portfolio of complex embedded digital systems. The portfolio ranges from advanced DSP systems (e.g. Image Processing, Software Defined Radios), complex SoC systems, through to safety and security critical systems; using the latest embedded devices from all the major vendors (e.g. Xilinx, Intel, Texas Instruments, Analogue devices etc) There is great opportunity to be involved at all phases of the development cycle from initial embedded design (e.g. partitioning functions between Software and FPGA domains), through the design implementation phases, and finally to the on-target integration and test; ultimately seeing the overall embedded system come to life! The role is multi-disciplinary so you will have opportunity to develop a variety of skills ranging from, but not limited to, Embedded-System design, Software design, FPGA design and Hardware design, depending where you want to focus your technical development. The role can also offer technical and team lead opportunities, giving you the options to grow your career in a variety of both technical, and leadership directions. What we're looking for from you: People who want to work with exciting cutting edge technology, enjoy problem solving, and working as part of multi-disciplined teams to deliver complex solutions for our customers. Ideally educated to degree level (or equivalent qualification) with experience or knowledge in some of the following areas: Background in either Digital Hardware Design, FPGA Design (firmware), or Embedded Software Design. Embedded digital design and modelling skills (e.g. partitioning of functional elements between software and FPGA, and modellinganalysing key performance aspects of the resulting design) Integration and test of embedded systems onto hardware platforms Engineering is at heart of our business; and this role will give you an opportunity to both develop your core technical and leadership skills and gain a wider experience of complex systems. You will be working alongside a multidiscipline engineering team, and you will be a key part of a supportive and growing team as your career expands with us. The business is committed to upskilling people through both formal training and practical experience. It is a fantastic role, in which you can develop both personally and professionally. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information. JBRP1_UKTJ
White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects Represent Capital One in external technical forums, contributing to vendor/industry discussions Drive service quality standards and practices for your domain, guiding complex incident resolution Develop and advocate for strategies to proactively manage technical debt across multiple teams Actively mentor and develop engineers, fostering a culture of continuous learning What we're looking for Deep expertise in Java Deep expertise in system design and distributed architectures Track record of leading technical initiatives across multiple teams Strong experience with cloud platforms (AWS, Azure, GCP) Proven experience setting a multi-team technical vision and strategy Strong track record of technical leadership and influence without authority Experience driving engineering standards and best practices across organisations Experience of steering Communities of Practice or technical forums Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to b
08/12/2025
Full time
White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects Represent Capital One in external technical forums, contributing to vendor/industry discussions Drive service quality standards and practices for your domain, guiding complex incident resolution Develop and advocate for strategies to proactively manage technical debt across multiple teams Actively mentor and develop engineers, fostering a culture of continuous learning What we're looking for Deep expertise in Java Deep expertise in system design and distributed architectures Track record of leading technical initiatives across multiple teams Strong experience with cloud platforms (AWS, Azure, GCP) Proven experience setting a multi-team technical vision and strategy Strong track record of technical leadership and influence without authority Experience driving engineering standards and best practices across organisations Experience of steering Communities of Practice or technical forums Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to b
Bolton Join MBDA's Actuation Systems Centre of Excellence as a Systems Engineer and play a key role in developing advanced actuation technologies for next-generation defence systems. Salary: up to £53,000 dependent on experience Dynamic (hybrid) working: We trust our people to agree, within their teams, where and when they can be most effective. Our Dynamic Working policy allows individuals flexibility around the hours they work and where they work. Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more. The opportunity: We invite you to join the Actuation Systems Centre of Excellence as a Systems Engineer. The Centre of Excellence specialises in the design and development of electro-mechanical actuation systems that provide closed-loop control of fins to steer missiles during flight. In this role, you will be part of a multi-disciplined team developing actuation systems across the full product lifecycle, from initial concept to qualification. You will collaborate with the engineers at missile level to ensure the actuation system meets the needs of the missile. You will work with various engineering disciplines within the Centre of Excellence to understand the functional architecture and relevant requirements for the electronics, mechanical and software domains. Depending on your experience, there are opportunities to take on this role as a support Systems Engineer or a lead Systems Engineer. The Centre of Excellence believes that by working as a streamlined and multi-disciplined team we can provide truly innovative and creative solutions. This role provides an excellent opportunity to work within a great team and develop your skills to the next level. What we're looking for from you: Ideally degree qualified in a relevant field with proven post-graduation experience. Systems Engineer experience in modern Systems Engineering methods and tools. Experience in specifying, reviewing and managing requirements. Eagerness to enhance your skills in emerging Systems Engineering and Digital Engineering concepts. Strong team spirit to collaborate within a dynamic, multi-disciplined team. Experience in IBM DOORS and Model Based Systems Engineering is beneficial. Experience in safety-related systems or actuation systems is beneficial. Systems Lead experience is beneficial. Experience across different phases of the Systems Engineering lifecycle is beneficial. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information. JBRP1_UKTJ
08/12/2025
Full time
Bolton Join MBDA's Actuation Systems Centre of Excellence as a Systems Engineer and play a key role in developing advanced actuation technologies for next-generation defence systems. Salary: up to £53,000 dependent on experience Dynamic (hybrid) working: We trust our people to agree, within their teams, where and when they can be most effective. Our Dynamic Working policy allows individuals flexibility around the hours they work and where they work. Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more. The opportunity: We invite you to join the Actuation Systems Centre of Excellence as a Systems Engineer. The Centre of Excellence specialises in the design and development of electro-mechanical actuation systems that provide closed-loop control of fins to steer missiles during flight. In this role, you will be part of a multi-disciplined team developing actuation systems across the full product lifecycle, from initial concept to qualification. You will collaborate with the engineers at missile level to ensure the actuation system meets the needs of the missile. You will work with various engineering disciplines within the Centre of Excellence to understand the functional architecture and relevant requirements for the electronics, mechanical and software domains. Depending on your experience, there are opportunities to take on this role as a support Systems Engineer or a lead Systems Engineer. The Centre of Excellence believes that by working as a streamlined and multi-disciplined team we can provide truly innovative and creative solutions. This role provides an excellent opportunity to work within a great team and develop your skills to the next level. What we're looking for from you: Ideally degree qualified in a relevant field with proven post-graduation experience. Systems Engineer experience in modern Systems Engineering methods and tools. Experience in specifying, reviewing and managing requirements. Eagerness to enhance your skills in emerging Systems Engineering and Digital Engineering concepts. Strong team spirit to collaborate within a dynamic, multi-disciplined team. Experience in IBM DOORS and Model Based Systems Engineering is beneficial. Experience in safety-related systems or actuation systems is beneficial. Systems Lead experience is beneficial. Experience across different phases of the Systems Engineering lifecycle is beneficial. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information. JBRP1_UKTJ
White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering About this role We are looking for a Director of Software Engineering to lead a team of 100+ engineers. We're looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You'll be responsible for all the technologists within a series of our 'outcome teams': established to drive forward business outcomes. You'll be an excellent leader of people and communicator. You'll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You'll be able to provide clear thinking and direction to cut through ambiguity. You'll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you'll do Leadership of a team of 100+ technologists (Software Engineers, Quality Engineers and Architects): operating engineering at scale within a complex regulated environment Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time Drive for effective delivery with pace and precision across the different outcome teams Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain. Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes Stay up to date with the latest relevant changes in regulation and enterprise process Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices Support the career growth and development of the team What we're looking for You'll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance You'll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward. You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business You're passionate about recruiting and developing great engineering talent You'll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams. You'll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders) You'll be aware of the latest native developments within AWS and have real world experience You'll have an understanding of the latest cybersecurity trends and how they impact engineering practice You'll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance You're comfortable in reaching pragmatic outcomes between short-term and long-term business needs Knowledge of the UK / US regulatory, consumer lending and technology landscapes (preferred) Where and how you'll work This is a permanent position based in our London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associate
08/12/2025
Full time
White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering About this role We are looking for a Director of Software Engineering to lead a team of 100+ engineers. We're looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You'll be responsible for all the technologists within a series of our 'outcome teams': established to drive forward business outcomes. You'll be an excellent leader of people and communicator. You'll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You'll be able to provide clear thinking and direction to cut through ambiguity. You'll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you'll do Leadership of a team of 100+ technologists (Software Engineers, Quality Engineers and Architects): operating engineering at scale within a complex regulated environment Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time Drive for effective delivery with pace and precision across the different outcome teams Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain. Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes Stay up to date with the latest relevant changes in regulation and enterprise process Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices Support the career growth and development of the team What we're looking for You'll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance You'll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward. You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business You're passionate about recruiting and developing great engineering talent You'll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams. You'll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders) You'll be aware of the latest native developments within AWS and have real world experience You'll have an understanding of the latest cybersecurity trends and how they impact engineering practice You'll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance You're comfortable in reaching pragmatic outcomes between short-term and long-term business needs Knowledge of the UK / US regulatory, consumer lending and technology landscapes (preferred) Where and how you'll work This is a permanent position based in our London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associate
Join Barclays as a Mainframe DB2 System Specialist, where you'll install, configure, and maintain the IBM DB2 system to ensure strong performance and reliability. You'll play a key role in enhancing the Mainframe Automation environment, streamlining manual processes through automation to reduce risk and increase efficiency. We're seeking candidates with hands-on mainframe installation experience, ideally involving IBM DB2 system tools or similar mainframe technologies. To be successful in this role, you will need the following: Proven experience in the installation, maintenance, and upgrade of IBM DB2 and related tools (e.g., DB2 CA, DB2 Connect, Data Studio, etc.). Strong working knowledge of mainframe operating system tools, including TSO, JCL, REXX, SQL, and others. Several years of hands-on experience as a DB2 Systems Programmer. Solid understanding of system performance, optimisation, and monitoring techniques. Other highly valued skills include: Experience with DevOps tooling, such as VS Code, Db2 Developer Extensions, and similar technologies. Knowledge of z/OSMF. Familiarity with Broadcom and IBM Db2 tools. Understanding of Db2 internals and RACF security. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. The successful candidate can be based in Knutsford (Radbroke Hall) or Glasgow Campus. Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Assistant Vice President Expectations Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions. Lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. Identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc.) to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
08/12/2025
Full time
Join Barclays as a Mainframe DB2 System Specialist, where you'll install, configure, and maintain the IBM DB2 system to ensure strong performance and reliability. You'll play a key role in enhancing the Mainframe Automation environment, streamlining manual processes through automation to reduce risk and increase efficiency. We're seeking candidates with hands-on mainframe installation experience, ideally involving IBM DB2 system tools or similar mainframe technologies. To be successful in this role, you will need the following: Proven experience in the installation, maintenance, and upgrade of IBM DB2 and related tools (e.g., DB2 CA, DB2 Connect, Data Studio, etc.). Strong working knowledge of mainframe operating system tools, including TSO, JCL, REXX, SQL, and others. Several years of hands-on experience as a DB2 Systems Programmer. Solid understanding of system performance, optimisation, and monitoring techniques. Other highly valued skills include: Experience with DevOps tooling, such as VS Code, Db2 Developer Extensions, and similar technologies. Knowledge of z/OSMF. Familiarity with Broadcom and IBM Db2 tools. Understanding of Db2 internals and RACF security. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. The successful candidate can be based in Knutsford (Radbroke Hall) or Glasgow Campus. Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Assistant Vice President Expectations Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions. Lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. Identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc.) to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.