Job Title: Service Desk Consultant - Level 2 Location: Glasgow (hybrid working - 3 days in the office, 2 remote) Salary: Up to £40k per year + bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes Our open and honest culture where feedback is taken on-board and acted upon Our social events - annual all expenses paid 'TSG Festival' and team building funds Two paid CSR days per annum that you can use to support the community Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities Our responsibility to the environment as we work towards net carbon zero Flexible working opportunities including home working and hybrid options Annual salary benchmarking Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA Ensure communication with the customer is regular with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Update TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills Proficient understanding of firewalls, anti-virus, and other security technologies Hands-on experience with Microsoft Exchange and Office 365 Strong relationship-building skills with the wider business In-depth understanding of firewall technologies Experience with cloud-based backup solutions Good understanding of on-premises backup technologies Knowledge of hosted telephony Familiarity with routing and switching Experience with enterprise anti-virus software, such as Sophos Significant experience supporting hybrid or cloud infrastructure Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Candidates with the experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, will also be considered for this role.
17/02/2026
Full time
Job Title: Service Desk Consultant - Level 2 Location: Glasgow (hybrid working - 3 days in the office, 2 remote) Salary: Up to £40k per year + bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes Our open and honest culture where feedback is taken on-board and acted upon Our social events - annual all expenses paid 'TSG Festival' and team building funds Two paid CSR days per annum that you can use to support the community Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities Our responsibility to the environment as we work towards net carbon zero Flexible working opportunities including home working and hybrid options Annual salary benchmarking Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA Ensure communication with the customer is regular with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Update TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills Proficient understanding of firewalls, anti-virus, and other security technologies Hands-on experience with Microsoft Exchange and Office 365 Strong relationship-building skills with the wider business In-depth understanding of firewall technologies Experience with cloud-based backup solutions Good understanding of on-premises backup technologies Knowledge of hosted telephony Familiarity with routing and switching Experience with enterprise anti-virus software, such as Sophos Significant experience supporting hybrid or cloud infrastructure Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Candidates with the experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, will also be considered for this role.
Overview Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens. Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Methods are experts in delivering secure, resilient cyber and information services - keeping systems and data safe. We help reduce risk and vulnerabilities from cyber-attacks by developing a security road-map tailored to your unique needs. We help organisations improve processes such as threat management by building an identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks. Responsibilities Effective business acumen and an understanding of the cyber security challenges faced by client, with the ability to interact with senior stakeholders across departments Experience of identifying and applying security risk and familiarity with common control frameworks Managing, delivering and leading cyber security and cyber risk assignments, including producing documentation, reports, recommendations and quality assuring the work produced by team members. Working as a subject matter expert in your particular field to support a team and managing a larger team in delivering engagements at scale, with the appropriate reach and influence across the teams and communities. Maintaining awareness of key business and industry trends and understanding how they impact responses to cyber risk. Ability to research, articulate and pitch complex and innovative architecture and security advice, at both business and technical levels, for new or existing problems and be able to justify and communicate design decisions directly to key customer stakeholders including senior management Working in a particular field as subject matter expert, to support a team in delivering engagements at scale, which may require subtle security needs Develop vision, principles and strategy for security architects for one project or technology Providing our clients with trusted advice, rooted in a pragmatic and agnostic understanding of their business situation and objectives, to help them navigate complex, risk-driven Cyber decisions. Able to understand and comprehend the impact of decisions, balancing requirements and deciding between approaches Investigating major breaches of security and recommending appropriate control improvements. Contributing to development of information security policy, standards, procedures and guidelines. Be the point of escalation for architects in lower grade roles, with the ability to lead the technical design of systems and services Essential Skills and Experience An experienced consultant with a background in Cyber Security Minimum 3-5 years of experience in Information Security related positions Minimum 2-3 years of experience in security architecture Certification in AWS or Azure for Architecture and Security or similar IASME / Cyber Essentials Plus Certified Knowledge of secure network architecture and technical design Experience in creating secure architecture in either AWS or Azure Experience providing expert strategy, risk and technical advice, guidance and support on cyber security, both in business-as-usual and for live and planned projects within our clients' business. Broad range of cyber and information security skills, knowledge and experience such as security threats and vulnerabilities that impact/and/or emanate from system hardware, software and other infrastructure components, and relevant strategies, controls and activities to prevent, mitigate, detect and resolve security incidents affecting system hardware, software and other infrastructure components. Able to gap analysis for specific domains, identify gaps in existing capabilities, service maturity. Identify missing cybersecurity and cyber-resiliency capabilities in alignment with changing business needs, threat land scape and technical requirements to increase the quality of the selected solutions also including topics such as products' convergence over time and products decommissioning Knowledge of identifying, developing and communicating threat modelling Demonstrably experienced in working as an effective member of a multi-disciplinary team Excellent stakeholder management, presentation and communication skills. Pro-active approach to personal and professional development. Must hold, or be able to hold, an HMG Security Check (SC) clearance. Ability to apply standards, practices, codes and assessment of certification programmes relevant to the IT industry and the specific organisation or business domain. Knowledge of the IT/IS infrastructure (e.g databases and LANs) and the IT applications and service processes used within own organisation, including those associated with sustainability and efficiency. Ability to use any tool or system which provides security access control (e.g Active Directory) Showing proficiency in the principles and application of cloud/virtualisation (including ownership responsibilities and security implications) and be able to use tools and systems to manage virtualised environments e.g Server/desktop virtualisation and SDDC (Software Defined Data Centre). Experience in writing and creating Cyber Security documents i.e. Risk Assessments, ESRM, DPIA etc and produce particular patterns and support quality assurance Desirable Skills & Experience Certification in AWS or Azure for Architecture and Security or similar Security Certification e.g ISC2 CISSP, ISC2 CCSP, ISACA CISM or similar Knowledge of evolving digital technology/applications e.g. AI/Digital twins/IoT Knowledge of principles, practices, tools and techniques of IT auditing. Experience working on central government, local government and public corporations projects and deliverables Experience in the discipline associated with data sets so large and/or complex that traditional data processing applications are inadequate. The data files may include structured, unstructured and/or semi-structured data, such as unstructured text, audio, video, etc. Challenges include analysis, capture, curation, search, sharing, storage, transfer, manipulation, analysis, visualization and information privacy. Knowledge, application, implications and technical aspects of computer-mediated tools that allow people to create, share or exchange information, ideas, and pictures/videos in virtual communities and networks. Methods and techniques for preparing and presenting business cases, requests for proposal (RFP) invitations to tender (ITT) and statements of requirements/work both verbally and in writing. Am I the right fit? We're looking for: Resilience Strong collaboration and team working Good Communication skills Genuine passion/commitment to improving public services A determined and tenacious approach to work A creative approach to problem solving Good listening and comprehension Great stakeholder management Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring, and thought-provoking leadership A supportive and collaborative environment Flexibility to learn and grow Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment Development - access to LinkedIn Learning, a management development programme, and training Wellness - 24/7 confidential employee assistance programme Flexible Working - including home working and part time Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes Time Off - 25 days of annual leave a year, plus bank holidays . click apply for full job details
07/02/2026
Full time
Overview Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens. Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Methods are experts in delivering secure, resilient cyber and information services - keeping systems and data safe. We help reduce risk and vulnerabilities from cyber-attacks by developing a security road-map tailored to your unique needs. We help organisations improve processes such as threat management by building an identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks. Responsibilities Effective business acumen and an understanding of the cyber security challenges faced by client, with the ability to interact with senior stakeholders across departments Experience of identifying and applying security risk and familiarity with common control frameworks Managing, delivering and leading cyber security and cyber risk assignments, including producing documentation, reports, recommendations and quality assuring the work produced by team members. Working as a subject matter expert in your particular field to support a team and managing a larger team in delivering engagements at scale, with the appropriate reach and influence across the teams and communities. Maintaining awareness of key business and industry trends and understanding how they impact responses to cyber risk. Ability to research, articulate and pitch complex and innovative architecture and security advice, at both business and technical levels, for new or existing problems and be able to justify and communicate design decisions directly to key customer stakeholders including senior management Working in a particular field as subject matter expert, to support a team in delivering engagements at scale, which may require subtle security needs Develop vision, principles and strategy for security architects for one project or technology Providing our clients with trusted advice, rooted in a pragmatic and agnostic understanding of their business situation and objectives, to help them navigate complex, risk-driven Cyber decisions. Able to understand and comprehend the impact of decisions, balancing requirements and deciding between approaches Investigating major breaches of security and recommending appropriate control improvements. Contributing to development of information security policy, standards, procedures and guidelines. Be the point of escalation for architects in lower grade roles, with the ability to lead the technical design of systems and services Essential Skills and Experience An experienced consultant with a background in Cyber Security Minimum 3-5 years of experience in Information Security related positions Minimum 2-3 years of experience in security architecture Certification in AWS or Azure for Architecture and Security or similar IASME / Cyber Essentials Plus Certified Knowledge of secure network architecture and technical design Experience in creating secure architecture in either AWS or Azure Experience providing expert strategy, risk and technical advice, guidance and support on cyber security, both in business-as-usual and for live and planned projects within our clients' business. Broad range of cyber and information security skills, knowledge and experience such as security threats and vulnerabilities that impact/and/or emanate from system hardware, software and other infrastructure components, and relevant strategies, controls and activities to prevent, mitigate, detect and resolve security incidents affecting system hardware, software and other infrastructure components. Able to gap analysis for specific domains, identify gaps in existing capabilities, service maturity. Identify missing cybersecurity and cyber-resiliency capabilities in alignment with changing business needs, threat land scape and technical requirements to increase the quality of the selected solutions also including topics such as products' convergence over time and products decommissioning Knowledge of identifying, developing and communicating threat modelling Demonstrably experienced in working as an effective member of a multi-disciplinary team Excellent stakeholder management, presentation and communication skills. Pro-active approach to personal and professional development. Must hold, or be able to hold, an HMG Security Check (SC) clearance. Ability to apply standards, practices, codes and assessment of certification programmes relevant to the IT industry and the specific organisation or business domain. Knowledge of the IT/IS infrastructure (e.g databases and LANs) and the IT applications and service processes used within own organisation, including those associated with sustainability and efficiency. Ability to use any tool or system which provides security access control (e.g Active Directory) Showing proficiency in the principles and application of cloud/virtualisation (including ownership responsibilities and security implications) and be able to use tools and systems to manage virtualised environments e.g Server/desktop virtualisation and SDDC (Software Defined Data Centre). Experience in writing and creating Cyber Security documents i.e. Risk Assessments, ESRM, DPIA etc and produce particular patterns and support quality assurance Desirable Skills & Experience Certification in AWS or Azure for Architecture and Security or similar Security Certification e.g ISC2 CISSP, ISC2 CCSP, ISACA CISM or similar Knowledge of evolving digital technology/applications e.g. AI/Digital twins/IoT Knowledge of principles, practices, tools and techniques of IT auditing. Experience working on central government, local government and public corporations projects and deliverables Experience in the discipline associated with data sets so large and/or complex that traditional data processing applications are inadequate. The data files may include structured, unstructured and/or semi-structured data, such as unstructured text, audio, video, etc. Challenges include analysis, capture, curation, search, sharing, storage, transfer, manipulation, analysis, visualization and information privacy. Knowledge, application, implications and technical aspects of computer-mediated tools that allow people to create, share or exchange information, ideas, and pictures/videos in virtual communities and networks. Methods and techniques for preparing and presenting business cases, requests for proposal (RFP) invitations to tender (ITT) and statements of requirements/work both verbally and in writing. Am I the right fit? We're looking for: Resilience Strong collaboration and team working Good Communication skills Genuine passion/commitment to improving public services A determined and tenacious approach to work A creative approach to problem solving Good listening and comprehension Great stakeholder management Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring, and thought-provoking leadership A supportive and collaborative environment Flexibility to learn and grow Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment Development - access to LinkedIn Learning, a management development programme, and training Wellness - 24/7 confidential employee assistance programme Flexible Working - including home working and part time Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes Time Off - 25 days of annual leave a year, plus bank holidays . click apply for full job details
The Opportunity Pinewood.AI currently has an exciting opportunity for an experienced, enthusiastic and customer-focused Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud-based system application (Dealer Management System). As a Customer Support Consultant, you will be the first point of contact for our customers, assisting with any day-to-day queries, helping to trouble shoot problems, and providing client training. Your responsibilities will include: Providing clients with an excellent customer service via phone, email, and webchat. Diagnosing and finding solutions to customer queries in a timely, professional manner. Developing relationships with stakeholders across the business and communicating product related issues to the relevant team. Logging and investigating outstanding tickets. Contributing to and helping to develop Pinewood's internal knowledge base. As your knowledge grows, providing support to more junior members of the team. This is a full-time position on a three-shift rota (8:00am - 4:30pm, 9:00am - 5:30pm and 10:30am - 7:00pm). Occasional weekend and bank holiday work is also expected and will work on a rolling shift pattern. Requirements We are looking for a natural people person with an ability to understand the needs of the customer. You'll have an inquisitive mindset with a flair for problem solving. The ideal candidate will also have: At least 1 year of previous experience in a non-scripted customer helpdesk role (either in SaaS or the IT or Automotive industry would be preferrable). Experience of working in a dealership, or having previously worked with the Pinewood.AI system (formerly Pinewood DMS/Pinnacle), is highly beneficial but not essential. Strong time management skills with an ability to prioritise your workload. A strong attention to detail and ability to think outside of the box. A Level education OR equivalent in work experience (a Bachelor's degree in a Computing or Software related field is beneficial but not essential). An interest in the IT or Automotive industry. Benefits A competitive starting salary of 25,000 per annum 5% stakeholder bonus scheme Share scheme Hybrid working 25 days holiday plus all UK bank holidays 4x life assurance Enhanced family-friendly leave - 5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources) Regular 1-2-1s and career development opportunities Free onsite gym (Birmingham) Cycle to Work scheme - save up to 40% on bikes and accessories through salary sacrifice Eyecare vouchers - free eye test and contribution towards prescription glasses Regular social events Employee recognition and awards Why join Pinewood.AI? This is an exciting opportunity to connect, communicate, and make a real impact across a global technology business. As a First Line Support Consultant at Pinewood.AI, you'll be on the frontline of our customer experience building trust, driving clarity, and delivering outstanding support as customers use our global SaaS platform. We're looking for ambitious individuals ready to start or grow their career in a fast-moving, innovative SaaS environment. About Us Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Pinewood's cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily. This is an excellent opportunity to join a forward-thinking full-service technology partner and make a direct impact on our client's experience. We offer lots of on the job training, a flexible work environment, and an opportunity to develop a long-term career.
04/02/2026
Full time
The Opportunity Pinewood.AI currently has an exciting opportunity for an experienced, enthusiastic and customer-focused Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud-based system application (Dealer Management System). As a Customer Support Consultant, you will be the first point of contact for our customers, assisting with any day-to-day queries, helping to trouble shoot problems, and providing client training. Your responsibilities will include: Providing clients with an excellent customer service via phone, email, and webchat. Diagnosing and finding solutions to customer queries in a timely, professional manner. Developing relationships with stakeholders across the business and communicating product related issues to the relevant team. Logging and investigating outstanding tickets. Contributing to and helping to develop Pinewood's internal knowledge base. As your knowledge grows, providing support to more junior members of the team. This is a full-time position on a three-shift rota (8:00am - 4:30pm, 9:00am - 5:30pm and 10:30am - 7:00pm). Occasional weekend and bank holiday work is also expected and will work on a rolling shift pattern. Requirements We are looking for a natural people person with an ability to understand the needs of the customer. You'll have an inquisitive mindset with a flair for problem solving. The ideal candidate will also have: At least 1 year of previous experience in a non-scripted customer helpdesk role (either in SaaS or the IT or Automotive industry would be preferrable). Experience of working in a dealership, or having previously worked with the Pinewood.AI system (formerly Pinewood DMS/Pinnacle), is highly beneficial but not essential. Strong time management skills with an ability to prioritise your workload. A strong attention to detail and ability to think outside of the box. A Level education OR equivalent in work experience (a Bachelor's degree in a Computing or Software related field is beneficial but not essential). An interest in the IT or Automotive industry. Benefits A competitive starting salary of 25,000 per annum 5% stakeholder bonus scheme Share scheme Hybrid working 25 days holiday plus all UK bank holidays 4x life assurance Enhanced family-friendly leave - 5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources) Regular 1-2-1s and career development opportunities Free onsite gym (Birmingham) Cycle to Work scheme - save up to 40% on bikes and accessories through salary sacrifice Eyecare vouchers - free eye test and contribution towards prescription glasses Regular social events Employee recognition and awards Why join Pinewood.AI? This is an exciting opportunity to connect, communicate, and make a real impact across a global technology business. As a First Line Support Consultant at Pinewood.AI, you'll be on the frontline of our customer experience building trust, driving clarity, and delivering outstanding support as customers use our global SaaS platform. We're looking for ambitious individuals ready to start or grow their career in a fast-moving, innovative SaaS environment. About Us Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Pinewood's cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily. This is an excellent opportunity to join a forward-thinking full-service technology partner and make a direct impact on our client's experience. We offer lots of on the job training, a flexible work environment, and an opportunity to develop a long-term career.
Overview Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens. Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Methods are experts in delivering secure, resilient cyber and information services - keeping systems and data safe. We help reduce risk and vulnerabilities from cyber-attacks by developing a security road-map tailored to your unique needs. We help organisations improve processes such as threat management by building an identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks. Responsibilities Effective business acumen and an understanding of the cyber security challenges faced by client, with the ability to interact with senior stakeholders across departments Experience of identifying and applying security risk and familiarity with common control frameworks Managing, delivering and leading cyber security and cyber risk assignments, including producing documentation, reports, recommendations and quality assuring the work produced by team members. Working as a subject matter expert in your particular field to support a team and managing a larger team in delivering engagements at scale, with the appropriate reach and influence across the teams and communities. Maintaining awareness of key business and industry trends and understanding how they impact responses to cyber risk. Ability to research, articulate and pitch complex and innovative architecture and security advice, at both business and technical levels, for new or existing problems and be able to justify and communicate design decisions directly to key customer stakeholders including senior management Working in a particular field as subject matter expert, to support a team in delivering engagements at scale, which may require subtle security needs Develop vision, principles and strategy for security architects for one project or technology Providing our clients with trusted advice, rooted in a pragmatic and agnostic understanding of their business situation and objectives, to help them navigate complex, risk-driven Cyber decisions. Able to understand and comprehend the impact of decisions, balancing requirements and deciding between approaches Investigating major breaches of security and recommending appropriate control improvements. Contributing to development of information security policy, standards, procedures and guidelines. Be the point of escalation for architects in lower grade roles, with the ability to lead the technical design of systems and services Essential Skills and Experience An experienced consultant with a background in Cyber Security Minimum 3-5 years of experience in Information Security related positions Minimum 2-3 years of experience in security architecture Certification in AWS or Azure for Architecture and Security or similar IASME / Cyber Essentials Plus Certified Knowledge of secure network architecture and technical design Experience in creating secure architecture in either AWS or Azure Experience providing expert strategy, risk and technical advice, guidance and support on cyber security, both in business-as-usual and for live and planned projects within our clients' business. Broad range of cyber and information security skills, knowledge and experience such as security threats and vulnerabilities that impact/and/or emanate from system hardware, software and other infrastructure components, and relevant strategies, controls and activities to prevent, mitigate, detect and resolve security incidents affecting system hardware, software and other infrastructure components. Able to gap analysis for specific domains, identify gaps in existing capabilities, service maturity. Identify missing cybersecurity and cyber-resiliency capabilities in alignment with changing business needs, threat land scape and technical requirements to increase the quality of the selected solutions also including topics such as products' convergence over time and products decommissioning Knowledge of identifying, developing and communicating threat modelling Demonstrably experienced in working as an effective member of a multi-disciplinary team Excellent stakeholder management, presentation and communication skills. Pro-active approach to personal and professional development. Must hold, or be able to hold, an HMG Security Check (SC) clearance. Ability to apply standards, practices, codes and assessment of certification programmes relevant to the IT industry and the specific organisation or business domain. Knowledge of the IT/IS infrastructure (e.g databases and LANs) and the IT applications and service processes used within own organisation, including those associated with sustainability and efficiency. Ability to use any tool or system which provides security access control (e.g Active Directory) Showing proficiency in the principles and application of cloud/virtualisation (including ownership responsibilities and security implications) and be able to use tools and systems to manage virtualised environments e.g Server/desktop virtualisation and SDDC (Software Defined Data Centre). Experience in writing and creating Cyber Security documents i.e. Risk Assessments, ESRM, DPIA etc and produce particular patterns and support quality assurance Desirable Skills & Experience Certification in AWS or Azure for Architecture and Security or similar Security Certification e.g ISC2 CISSP, ISC2 CCSP, ISACA CISM or similar Knowledge of evolving digital technology/applications e.g. AI/Digital twins/IoT Knowledge of principles, practices, tools and techniques of IT auditing. Experience working on central government, local government and public corporations projects and deliverables Experience in the discipline associated with data sets so large and/or complex that traditional data processing applications are inadequate. The data files may include structured, unstructured and/or semi-structured data, such as unstructured text, audio, video, etc. Challenges include analysis, capture, curation, search, sharing, storage, transfer, manipulation, analysis, visualization and information privacy. Knowledge, application, implications and technical aspects of computer-mediated tools that allow people to create, share or exchange information, ideas, and pictures/videos in virtual communities and networks. Methods and techniques for preparing and presenting business cases, requests for proposal (RFP) invitations to tender (ITT) and statements of requirements/work both verbally and in writing. Am I the right fit? We're looking for: Resilience Strong collaboration and team working Good Communication skills Genuine passion/commitment to improving public services A determined and tenacious approach to work A creative approach to problem solving Good listening and comprehension Great stakeholder management Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring, and thought-provoking leadership A supportive and collaborative environment Flexibility to learn and grow Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment Development - access to LinkedIn Learning, a management development programme, and training Wellness - 24/7 confidential employee assistance programme Flexible Working - including home working and part time Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes Time Off - 25 days of annual leave a year, plus bank holidays . click apply for full job details
04/02/2026
Full time
Overview Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens. Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Methods are experts in delivering secure, resilient cyber and information services - keeping systems and data safe. We help reduce risk and vulnerabilities from cyber-attacks by developing a security road-map tailored to your unique needs. We help organisations improve processes such as threat management by building an identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks. Responsibilities Effective business acumen and an understanding of the cyber security challenges faced by client, with the ability to interact with senior stakeholders across departments Experience of identifying and applying security risk and familiarity with common control frameworks Managing, delivering and leading cyber security and cyber risk assignments, including producing documentation, reports, recommendations and quality assuring the work produced by team members. Working as a subject matter expert in your particular field to support a team and managing a larger team in delivering engagements at scale, with the appropriate reach and influence across the teams and communities. Maintaining awareness of key business and industry trends and understanding how they impact responses to cyber risk. Ability to research, articulate and pitch complex and innovative architecture and security advice, at both business and technical levels, for new or existing problems and be able to justify and communicate design decisions directly to key customer stakeholders including senior management Working in a particular field as subject matter expert, to support a team in delivering engagements at scale, which may require subtle security needs Develop vision, principles and strategy for security architects for one project or technology Providing our clients with trusted advice, rooted in a pragmatic and agnostic understanding of their business situation and objectives, to help them navigate complex, risk-driven Cyber decisions. Able to understand and comprehend the impact of decisions, balancing requirements and deciding between approaches Investigating major breaches of security and recommending appropriate control improvements. Contributing to development of information security policy, standards, procedures and guidelines. Be the point of escalation for architects in lower grade roles, with the ability to lead the technical design of systems and services Essential Skills and Experience An experienced consultant with a background in Cyber Security Minimum 3-5 years of experience in Information Security related positions Minimum 2-3 years of experience in security architecture Certification in AWS or Azure for Architecture and Security or similar IASME / Cyber Essentials Plus Certified Knowledge of secure network architecture and technical design Experience in creating secure architecture in either AWS or Azure Experience providing expert strategy, risk and technical advice, guidance and support on cyber security, both in business-as-usual and for live and planned projects within our clients' business. Broad range of cyber and information security skills, knowledge and experience such as security threats and vulnerabilities that impact/and/or emanate from system hardware, software and other infrastructure components, and relevant strategies, controls and activities to prevent, mitigate, detect and resolve security incidents affecting system hardware, software and other infrastructure components. Able to gap analysis for specific domains, identify gaps in existing capabilities, service maturity. Identify missing cybersecurity and cyber-resiliency capabilities in alignment with changing business needs, threat land scape and technical requirements to increase the quality of the selected solutions also including topics such as products' convergence over time and products decommissioning Knowledge of identifying, developing and communicating threat modelling Demonstrably experienced in working as an effective member of a multi-disciplinary team Excellent stakeholder management, presentation and communication skills. Pro-active approach to personal and professional development. Must hold, or be able to hold, an HMG Security Check (SC) clearance. Ability to apply standards, practices, codes and assessment of certification programmes relevant to the IT industry and the specific organisation or business domain. Knowledge of the IT/IS infrastructure (e.g databases and LANs) and the IT applications and service processes used within own organisation, including those associated with sustainability and efficiency. Ability to use any tool or system which provides security access control (e.g Active Directory) Showing proficiency in the principles and application of cloud/virtualisation (including ownership responsibilities and security implications) and be able to use tools and systems to manage virtualised environments e.g Server/desktop virtualisation and SDDC (Software Defined Data Centre). Experience in writing and creating Cyber Security documents i.e. Risk Assessments, ESRM, DPIA etc and produce particular patterns and support quality assurance Desirable Skills & Experience Certification in AWS or Azure for Architecture and Security or similar Security Certification e.g ISC2 CISSP, ISC2 CCSP, ISACA CISM or similar Knowledge of evolving digital technology/applications e.g. AI/Digital twins/IoT Knowledge of principles, practices, tools and techniques of IT auditing. Experience working on central government, local government and public corporations projects and deliverables Experience in the discipline associated with data sets so large and/or complex that traditional data processing applications are inadequate. The data files may include structured, unstructured and/or semi-structured data, such as unstructured text, audio, video, etc. Challenges include analysis, capture, curation, search, sharing, storage, transfer, manipulation, analysis, visualization and information privacy. Knowledge, application, implications and technical aspects of computer-mediated tools that allow people to create, share or exchange information, ideas, and pictures/videos in virtual communities and networks. Methods and techniques for preparing and presenting business cases, requests for proposal (RFP) invitations to tender (ITT) and statements of requirements/work both verbally and in writing. Am I the right fit? We're looking for: Resilience Strong collaboration and team working Good Communication skills Genuine passion/commitment to improving public services A determined and tenacious approach to work A creative approach to problem solving Good listening and comprehension Great stakeholder management Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring, and thought-provoking leadership A supportive and collaborative environment Flexibility to learn and grow Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought-provoking leadership A supportive and collaborative environment Development - access to LinkedIn Learning, a management development programme, and training Wellness - 24/7 confidential employee assistance programme Flexible Working - including home working and part time Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes Time Off - 25 days of annual leave a year, plus bank holidays . click apply for full job details
Junior IT Support Technician Our client is looking for a Junior helpdesk support Technician, This position will be best suited to a school leaver or someone who has recently graduated from College or university with related credentials / Degree etc in this field of expertise and who is looking for a future career but has not got the experience . This company is a very well established company based in Saltley in Birmingham .This will be a full time Temporary permanent role working Monday Friday between 8.00am 17.00pm Pay Rate From £12.21 per hour Depending on experience We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions. You will ideally need to have a good understanding of computer systems , mobile devices, and other technical products Overview / To have the ability to: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ability to provide step-by-step technical help, both written and verbal Role & Responsibilities Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for. Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods. A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required. Completing administrative aspects of the role whilst striving to identify and eliminate errors. Install, configure, and maintain any related hardware. Tear down, rebuild, repair and refurbish hardware and goods for redeployment. Key Skills Required You will need excellent customer service and communication skills. Ability to diagnose and resolve hardware, firmware and software issues relating to all products Be well-versed in all aspects of computer systems configuration, set up, and maintenance. Hands on approach to PC hardware and basic system building skills. Mechanical and electrical aptitude will be an advantage. Demonstrate analytical skills and an ability to troubleshoot and think independently Knowledge of Linux based operating systems would be advantageous but not essential Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products Performing maintenance and updates to ensure optimal software/hardware performance. If you are available and have the correct accreditations or degree level in this sector please apply online and one of our consultants will get back to you asap
06/10/2025
Full time
Junior IT Support Technician Our client is looking for a Junior helpdesk support Technician, This position will be best suited to a school leaver or someone who has recently graduated from College or university with related credentials / Degree etc in this field of expertise and who is looking for a future career but has not got the experience . This company is a very well established company based in Saltley in Birmingham .This will be a full time Temporary permanent role working Monday Friday between 8.00am 17.00pm Pay Rate From £12.21 per hour Depending on experience We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions. You will ideally need to have a good understanding of computer systems , mobile devices, and other technical products Overview / To have the ability to: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ability to provide step-by-step technical help, both written and verbal Role & Responsibilities Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for. Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods. A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required. Completing administrative aspects of the role whilst striving to identify and eliminate errors. Install, configure, and maintain any related hardware. Tear down, rebuild, repair and refurbish hardware and goods for redeployment. Key Skills Required You will need excellent customer service and communication skills. Ability to diagnose and resolve hardware, firmware and software issues relating to all products Be well-versed in all aspects of computer systems configuration, set up, and maintenance. Hands on approach to PC hardware and basic system building skills. Mechanical and electrical aptitude will be an advantage. Demonstrate analytical skills and an ability to troubleshoot and think independently Knowledge of Linux based operating systems would be advantageous but not essential Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products Performing maintenance and updates to ensure optimal software/hardware performance. If you are available and have the correct accreditations or degree level in this sector please apply online and one of our consultants will get back to you asap
Why work for us? We aim to provide you with peace of mind in addition to an attractive salary and eligibility to participate in the discretionary annual bonus opportunities. You will also receive an excellent benefit package including: Company funded industry qualifications Workplace Pension Close to town centre / bus station / train station Free Car Parking Attendance Bonus Scheme Sick pay Scheme 22 days holiday Bank Holidays, increasing with length of service to a max of 30 days after a qualifying period. About the Role: On a day-to-day basis, you will be involved in the investigation and resolution of customer and internal support requests. In doing this, you will be responsible for providing a high-quality level of service to both internal and external customers alike and be able to identify and solve issues alongside the existing Technical Services team, who themselves specialise in the support & maintenance of our clients. You must have excellent communication skills and you will ideally be an all-rounder who is comfortable doing 1st & 2nd Line support including the following skills and aspects: 2+ years' experience in similar IT role (MSP) Excellent troubleshooting skills in all Windows desktop, Mac OSX, and Windows Server operating systems Support of Microsoft Hyper-V & VMWare vSphere infrastructures Basic understanding of Cyber Security principles Support of all Microsoft products including Office, Office 365 Exchange, Azure, SharePoint Supporting on premise and off premise Anti-Spam/Email Security solutions Solving both hardware and software faults Working with networking equipment including, Firewalls, Wi-Fi solutions and all other network equipment Assisting with Domain level DNS changes and fixes Anti-Virus and Anti-Malware monitoring, administration, and support Monitoring and maintaining client's infrastructure, patching, internal networks & broadband solutions Monitor IT security and support administration functions Providing excellent support, including procedural documentation and relevant reporting Escalate any complex problems to 3rd line and on-site engineers where appropriate Liaising with 3rd party vendors to see resolutions on all tickets Monitoring systems to ensure their smooth running, investigating issues displayed on RMM Platforms Ensuring all monitored backups have completed successfully, investigating, and resolving any issues Hands-on experience with equipment - laptops, desktop, printers, and peripherals The ability to work on set targets as well as using your own initiative and deadlines Managing and prioritising own tickets and workloads Undertaking internal and vendor training for personal and professional development Rapidly establishing a good working relationship with customers and other professionals Accurate and concise record keeping of all interactions and actions on the CRM Always maintaining client confidentiality and security Remotely carrying out chargeable jobs All other support duties that are commensurate with the role or at the request of the Management team About You: Essential Skills and Experience: Previous Technical Support (or roles of similar nature) Good knowledge of networks and basic infrastructure (routing, IP's, topology etc) Good planning, time management, administrational and organisational skills Always maintaining client confidentiality and security Ability to follow strict process and procedures Desirable - knowledge of the Cyber Essentials scheme Personal qualities: Organised, Reliable and trustworthy Customer Service Driven Good problem-solving skills Good timekeeping Attention to detail Ability to work individually and as part of a team Strong interpersonal and communication skills key An interest in technology and troubleshooting Capable of thinking outside the box Desirable - driving licence Desirable MTA: - Windows Operating systems Fundamental, Networking Fundamentals, Server Administration Fundamental CompTIA: - IT Fundamentals+, A +, Server + MCSA: - Desktop Operating system Experience within a Cyber Security Function
03/10/2025
Full time
Why work for us? We aim to provide you with peace of mind in addition to an attractive salary and eligibility to participate in the discretionary annual bonus opportunities. You will also receive an excellent benefit package including: Company funded industry qualifications Workplace Pension Close to town centre / bus station / train station Free Car Parking Attendance Bonus Scheme Sick pay Scheme 22 days holiday Bank Holidays, increasing with length of service to a max of 30 days after a qualifying period. About the Role: On a day-to-day basis, you will be involved in the investigation and resolution of customer and internal support requests. In doing this, you will be responsible for providing a high-quality level of service to both internal and external customers alike and be able to identify and solve issues alongside the existing Technical Services team, who themselves specialise in the support & maintenance of our clients. You must have excellent communication skills and you will ideally be an all-rounder who is comfortable doing 1st & 2nd Line support including the following skills and aspects: 2+ years' experience in similar IT role (MSP) Excellent troubleshooting skills in all Windows desktop, Mac OSX, and Windows Server operating systems Support of Microsoft Hyper-V & VMWare vSphere infrastructures Basic understanding of Cyber Security principles Support of all Microsoft products including Office, Office 365 Exchange, Azure, SharePoint Supporting on premise and off premise Anti-Spam/Email Security solutions Solving both hardware and software faults Working with networking equipment including, Firewalls, Wi-Fi solutions and all other network equipment Assisting with Domain level DNS changes and fixes Anti-Virus and Anti-Malware monitoring, administration, and support Monitoring and maintaining client's infrastructure, patching, internal networks & broadband solutions Monitor IT security and support administration functions Providing excellent support, including procedural documentation and relevant reporting Escalate any complex problems to 3rd line and on-site engineers where appropriate Liaising with 3rd party vendors to see resolutions on all tickets Monitoring systems to ensure their smooth running, investigating issues displayed on RMM Platforms Ensuring all monitored backups have completed successfully, investigating, and resolving any issues Hands-on experience with equipment - laptops, desktop, printers, and peripherals The ability to work on set targets as well as using your own initiative and deadlines Managing and prioritising own tickets and workloads Undertaking internal and vendor training for personal and professional development Rapidly establishing a good working relationship with customers and other professionals Accurate and concise record keeping of all interactions and actions on the CRM Always maintaining client confidentiality and security Remotely carrying out chargeable jobs All other support duties that are commensurate with the role or at the request of the Management team About You: Essential Skills and Experience: Previous Technical Support (or roles of similar nature) Good knowledge of networks and basic infrastructure (routing, IP's, topology etc) Good planning, time management, administrational and organisational skills Always maintaining client confidentiality and security Ability to follow strict process and procedures Desirable - knowledge of the Cyber Essentials scheme Personal qualities: Organised, Reliable and trustworthy Customer Service Driven Good problem-solving skills Good timekeeping Attention to detail Ability to work individually and as part of a team Strong interpersonal and communication skills key An interest in technology and troubleshooting Capable of thinking outside the box Desirable - driving licence Desirable MTA: - Windows Operating systems Fundamental, Networking Fundamentals, Server Administration Fundamental CompTIA: - IT Fundamentals+, A +, Server + MCSA: - Desktop Operating system Experience within a Cyber Security Function
IT Desktop Support About roleAs an IT Technical Support with expertise in IT Administration, you will collaborate with our client's department. You will be responsible for IT Management.Our client is currently looking for a recruit to join their current team, below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Roles and Responsibilities:Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology-enabled mobilised teams provide high quality, scalable expertise, and support across a wide range of customers in the UK. They are a company where people matter. They are diverse, flexible, and open. We are looking to recruit a Technical Operative 1 in the Configuration dept for our growing team that will provide effective and efficient support to our clients. They will be required to provide basic to intermediate level IT configuration services and will need to be competent at component level whilst being self-sufficient to manage their workload within timely parameters. Typically, a Technical Operative 1 will provide software installations and configuration in an existing IT infrastructure or pre-designed project and will be familiar with current Microsoft desktop Operating Systems. Bespoke System works. In house systems (Training Given) Building (Software) various systems using detailed scripts - training provided on Scripts and much be followed as a breach can result in escalation. Effective upline Reporting - This is where the candidate needs to have strong and effective communication skills, has the ability to communicate with varying levels of stakeholders. Data input. - 25-50% of this role is data input, all on spreadsheets, so input is manual, attention to detail is key here consolidating consignments for distribution. Each workers have their own assignments, but they need to be aware of how their assignment contributes to the entire order and work effectively. Again, communication is key here because if they are running either behind or ahead of schedule, the worker needs to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement / Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate:Good written and verbal communication skills. IT background Data input experience is essential Flexibility to react to demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of IT componentry. Accuracy and attention to detail. Your new company:You will be joining a company at the forefront of the IT industry with their Head Office in Hatfield as a Technical Operative 1. You will receive excellent perks such as free parking and a subsidised canteen. As a global company with local expertise, you will be part of a fast-paced and flexible environment where no two days are the same. In this mentored role, you will receive high-class training from a global IT service provider, allowing you to develop and grow your career. This is a big opportunity, with a family-friendly work environment, with you at the centre What's in it for you? - Rate£19.91/Hr through UMB£15.34/Hr through basic PAYE£17.42/Hr through Premium PAYE Contract 3-month rolling contract Timings: 8am-4pm Monday to Friday LocationHatfield Business Park Hatfield Avenue - Hatfield AL10 9TW Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! #
03/10/2025
Full time
IT Desktop Support About roleAs an IT Technical Support with expertise in IT Administration, you will collaborate with our client's department. You will be responsible for IT Management.Our client is currently looking for a recruit to join their current team, below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Roles and Responsibilities:Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology-enabled mobilised teams provide high quality, scalable expertise, and support across a wide range of customers in the UK. They are a company where people matter. They are diverse, flexible, and open. We are looking to recruit a Technical Operative 1 in the Configuration dept for our growing team that will provide effective and efficient support to our clients. They will be required to provide basic to intermediate level IT configuration services and will need to be competent at component level whilst being self-sufficient to manage their workload within timely parameters. Typically, a Technical Operative 1 will provide software installations and configuration in an existing IT infrastructure or pre-designed project and will be familiar with current Microsoft desktop Operating Systems. Bespoke System works. In house systems (Training Given) Building (Software) various systems using detailed scripts - training provided on Scripts and much be followed as a breach can result in escalation. Effective upline Reporting - This is where the candidate needs to have strong and effective communication skills, has the ability to communicate with varying levels of stakeholders. Data input. - 25-50% of this role is data input, all on spreadsheets, so input is manual, attention to detail is key here consolidating consignments for distribution. Each workers have their own assignments, but they need to be aware of how their assignment contributes to the entire order and work effectively. Again, communication is key here because if they are running either behind or ahead of schedule, the worker needs to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement / Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate:Good written and verbal communication skills. IT background Data input experience is essential Flexibility to react to demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of IT componentry. Accuracy and attention to detail. Your new company:You will be joining a company at the forefront of the IT industry with their Head Office in Hatfield as a Technical Operative 1. You will receive excellent perks such as free parking and a subsidised canteen. As a global company with local expertise, you will be part of a fast-paced and flexible environment where no two days are the same. In this mentored role, you will receive high-class training from a global IT service provider, allowing you to develop and grow your career. This is a big opportunity, with a family-friendly work environment, with you at the centre What's in it for you? - Rate£19.91/Hr through UMB£15.34/Hr through basic PAYE£17.42/Hr through Premium PAYE Contract 3-month rolling contract Timings: 8am-4pm Monday to Friday LocationHatfield Business Park Hatfield Avenue - Hatfield AL10 9TW Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! #
Experience as a Support Professional in IT field or as an IT Technical Consultant / 3+ Years of relevant experience Knowledge of Microsoft Office, SharePoint, web-based application, handheld RF devices Experience in Prophet ERP system (or very similar), WMS support experience, with financial knowledge & Warehouse Management. Tools knowledge (Prophet ERP, EDI). Help Desk Ticketing System for issues specific in ServiceNow 24x7 support and Level 3 escalation Detailed JD: • Bachelor's degree in Computer Science, or Business, or equivalent work experience • Experience as a Support Professional in IT field or as an IT Technical Consultant. • Must be familiar with standard concepts, practices, and procedure for supporting business application in a complex and dynamic operations environment. • Knowledge of Microsoft Office, SharePoint, web-based application, handheld RF devices • Experience in Prophet ERP system (or very similar), WMS support experience, with financial knowledge. • Excellent written and verbal communication and problem solving skills • Excellent learning skills with the ability to quickly pick up new technologies • Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit. • Ideally a candidate will also have an understanding of business concepts e.g. A candidate would understand what is meant by "ensure users that can post invoices are not allowed to pay vendors" • Must have technical knowledge in tools used in Driscoll's like Prophet ERP, EDI and custom build apps facing growers, customers and employees Responsibilities: • Monitor Help Desk Ticketing System for issues specific in ServiceNow, or for any tickets which can be resolved remotely. • Works with support partners to provide 24x7 support and Level 3 escalation • Responsible for managing activities in collaboration with Application support team in different time zones and ability to communicate with international customers and to accomplish planned growth
02/10/2025
Full time
Experience as a Support Professional in IT field or as an IT Technical Consultant / 3+ Years of relevant experience Knowledge of Microsoft Office, SharePoint, web-based application, handheld RF devices Experience in Prophet ERP system (or very similar), WMS support experience, with financial knowledge & Warehouse Management. Tools knowledge (Prophet ERP, EDI). Help Desk Ticketing System for issues specific in ServiceNow 24x7 support and Level 3 escalation Detailed JD: • Bachelor's degree in Computer Science, or Business, or equivalent work experience • Experience as a Support Professional in IT field or as an IT Technical Consultant. • Must be familiar with standard concepts, practices, and procedure for supporting business application in a complex and dynamic operations environment. • Knowledge of Microsoft Office, SharePoint, web-based application, handheld RF devices • Experience in Prophet ERP system (or very similar), WMS support experience, with financial knowledge. • Excellent written and verbal communication and problem solving skills • Excellent learning skills with the ability to quickly pick up new technologies • Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit. • Ideally a candidate will also have an understanding of business concepts e.g. A candidate would understand what is meant by "ensure users that can post invoices are not allowed to pay vendors" • Must have technical knowledge in tools used in Driscoll's like Prophet ERP, EDI and custom build apps facing growers, customers and employees Responsibilities: • Monitor Help Desk Ticketing System for issues specific in ServiceNow, or for any tickets which can be resolved remotely. • Works with support partners to provide 24x7 support and Level 3 escalation • Responsible for managing activities in collaboration with Application support team in different time zones and ability to communicate with international customers and to accomplish planned growth
Our top telecoms client is looking for an FTTP Technical Support Analyst to join their team on a contract basis in Manchester Our Client has a requirement for a FTTP Technical Support Analyst, who will be required to work on a 12 month contract basis in Manchester. MUST BE BASED IN OR AROUND MANCHESTER (need to be in the office a few days a week) Role Purpose: You will have a range of responsibilities including exception management for Provision & Assurance, monitoring of the FTTP network to support provision/assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role in ensuring the Service Desk meets its very strict SLA's. Job Role Responsibilities: Working closely with internal FLL departments to ensure all FTTP orders are progressed and completed within delivery lead times. Ensure all resolver groups are performing to the expected standard. Resolving any exceptions that occur during the provisioning process within target SLA s In the event of an issue arising during the provisioning and early life process, aim will be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities. Reporting and management of potential incidents Ensure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction. You will be responsible for monitoring of the FTTP network and reacting accordingly to areas of concern Through trend analysis and network monitoring of the FTTP network, you will play a key role within our incident management process You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA s Take ownership of day-to-day issues impacting the efficiency of the provisioning/fault management process, including escalation and complaint management. Be proactive in identifying potential areas of development in MAP provisioning procedures. Support the management with development in MAP by taking part in workshops and liaising with other teams to help the continuous improvement of processes and customer experience Working to achieve SLA s, quality standards and other KPI s agreed Technical support on all appropriate products in line with the MAP support scope Own the resolution of customer issues in accordance with MAP processes and policies. Liaise with internal and external parties and take ownership to investigate and resolve those issues Effective time management ensuring tasks are effectively completed within deadlines. Work within the relevant MAP policies e.g. Information Security Responsible for taking ownership through to resolution for CEO Complaints, High Level Escalations, Tickets that have been repeated/reopened a specified number of times and remain unresolved Provide full Root Cause Analysis and highlight improvement opportunities to reduce future fault volumes Be available to work various shift patterns on a roster basis to cover early and late starts. 7:30am till 4pm. 8:30am till 5pm or 9:30am till 6pm Be available to cover one week on call on a roster basis. Experience / Skills / Knowledge / Qualifications: Working within Telecoms, specifically Fibre related products Customer Services Training/Experience Working within a Service Support Environment Using Service Desk applications Benefits: 12 month contract Competitive rate Hybrid role Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an FTTP Technical Support Analyst looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
01/10/2025
Contractor
Our top telecoms client is looking for an FTTP Technical Support Analyst to join their team on a contract basis in Manchester Our Client has a requirement for a FTTP Technical Support Analyst, who will be required to work on a 12 month contract basis in Manchester. MUST BE BASED IN OR AROUND MANCHESTER (need to be in the office a few days a week) Role Purpose: You will have a range of responsibilities including exception management for Provision & Assurance, monitoring of the FTTP network to support provision/assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role in ensuring the Service Desk meets its very strict SLA's. Job Role Responsibilities: Working closely with internal FLL departments to ensure all FTTP orders are progressed and completed within delivery lead times. Ensure all resolver groups are performing to the expected standard. Resolving any exceptions that occur during the provisioning process within target SLA s In the event of an issue arising during the provisioning and early life process, aim will be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities. Reporting and management of potential incidents Ensure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction. You will be responsible for monitoring of the FTTP network and reacting accordingly to areas of concern Through trend analysis and network monitoring of the FTTP network, you will play a key role within our incident management process You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA s Take ownership of day-to-day issues impacting the efficiency of the provisioning/fault management process, including escalation and complaint management. Be proactive in identifying potential areas of development in MAP provisioning procedures. Support the management with development in MAP by taking part in workshops and liaising with other teams to help the continuous improvement of processes and customer experience Working to achieve SLA s, quality standards and other KPI s agreed Technical support on all appropriate products in line with the MAP support scope Own the resolution of customer issues in accordance with MAP processes and policies. Liaise with internal and external parties and take ownership to investigate and resolve those issues Effective time management ensuring tasks are effectively completed within deadlines. Work within the relevant MAP policies e.g. Information Security Responsible for taking ownership through to resolution for CEO Complaints, High Level Escalations, Tickets that have been repeated/reopened a specified number of times and remain unresolved Provide full Root Cause Analysis and highlight improvement opportunities to reduce future fault volumes Be available to work various shift patterns on a roster basis to cover early and late starts. 7:30am till 4pm. 8:30am till 5pm or 9:30am till 6pm Be available to cover one week on call on a roster basis. Experience / Skills / Knowledge / Qualifications: Working within Telecoms, specifically Fibre related products Customer Services Training/Experience Working within a Service Support Environment Using Service Desk applications Benefits: 12 month contract Competitive rate Hybrid role Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an FTTP Technical Support Analyst looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
About the role Tech 2 - Remote Early-Life Support Engineer provides critical first-line support to end users during the initial phase of IT deployment and migration. Operating remotely, this role involves responding to queries via phone, troubleshooting issues, and ensuring a smooth transition for users receiving new devices. The engineer must hold valid SC clearance and demonstrate strong technical and communication skills. Tell me more, tell me more Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Location: Porton Down - Salisbury Working Hours: 9:00 AM to 5:30 PM Contract Duration: 13th October 2025 till 24th October 2025 Roles and Responsibilities: Provide remote early-life support to end users via phone following device refresh or migration. Act as a knowledgeable point of contact for troubleshooting basic hardware and software issues. Guide users through setup, login, and configuration steps as needed. Escalate unresolved or complex issues to onsite support teams or higher-level engineers. Maintain clear and accurate records of support interactions and resolutions. Collaborate with the Project Manager and onsite teams to ensure consistent support coverage. Adhere to all security protocols and confidentiality requirements associated with SC clearance. Other stuff we're potentially looking for: Valid Security Clearance (SC) is mandatory. Proven experience in IT support, preferably in early-life or post-deployment environments. Strong verbal communication and customer service skills. Ability to troubleshoot common desktop, laptop, and software issues remotely. Familiarity with workflow and ticketing systems. Reliable internet connection and professional remote working setup. Ability to work flexible hours to support in-hours and out-of-hours queries. What's in it for you? - Our client loves to reward their people for doing a great job. This is a 5 day per week onsite contract. A per hour, in-scope IR35, of £14.54/hr (PAYE) OR £18.87/hr (via a Hays Approved Umbrella Company). Next Step Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
01/10/2025
Full time
About the role Tech 2 - Remote Early-Life Support Engineer provides critical first-line support to end users during the initial phase of IT deployment and migration. Operating remotely, this role involves responding to queries via phone, troubleshooting issues, and ensuring a smooth transition for users receiving new devices. The engineer must hold valid SC clearance and demonstrate strong technical and communication skills. Tell me more, tell me more Our client is currently looking for a recruit to join their current team. Below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Location: Porton Down - Salisbury Working Hours: 9:00 AM to 5:30 PM Contract Duration: 13th October 2025 till 24th October 2025 Roles and Responsibilities: Provide remote early-life support to end users via phone following device refresh or migration. Act as a knowledgeable point of contact for troubleshooting basic hardware and software issues. Guide users through setup, login, and configuration steps as needed. Escalate unresolved or complex issues to onsite support teams or higher-level engineers. Maintain clear and accurate records of support interactions and resolutions. Collaborate with the Project Manager and onsite teams to ensure consistent support coverage. Adhere to all security protocols and confidentiality requirements associated with SC clearance. Other stuff we're potentially looking for: Valid Security Clearance (SC) is mandatory. Proven experience in IT support, preferably in early-life or post-deployment environments. Strong verbal communication and customer service skills. Ability to troubleshoot common desktop, laptop, and software issues remotely. Familiarity with workflow and ticketing systems. Reliable internet connection and professional remote working setup. Ability to work flexible hours to support in-hours and out-of-hours queries. What's in it for you? - Our client loves to reward their people for doing a great job. This is a 5 day per week onsite contract. A per hour, in-scope IR35, of £14.54/hr (PAYE) OR £18.87/hr (via a Hays Approved Umbrella Company). Next Step Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Desktop Support About roleAs an IT Technical Support with expertise in IT Administration, you will collaborate with our client's department. You will be responsible for IT Management.Our client is currently looking for a recruit to join their current team, below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Roles and Responsibilities:Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology-enabled mobilised teams provide high quality, scalable expertise, and support across a wide range of customers in the UK. They are a company where people matter. They are diverse, flexible, and open. We are looking to recruit a Technical Operative 1 in the Configuration dept for our growing team that will provide effective and efficient support to our clients. They will be required to provide basic to intermediate level IT configuration services and will need to be competent at component level whilst being self-sufficient to manage their workload within timely parameters. Typically, a Technical Operative 1 will provide software installations and configuration in an existing IT infrastructure or pre-designed project and will be familiar with current Microsoft desktop Operating Systems. Bespoke System works. In house systems (Training Given) Building (Software) various systems using detailed scripts - training provided on Scripts and much be followed as a breach can result in escalation. Effective upline Reporting - This is where the candidate needs to have strong and effective communication skills, has the ability to communicate with varying levels of stakeholders. Data input. - 25-50% of this role is data input, all on spreadsheets, so input is manual, attention to detail is key here consolidating consignments for distribution. Each workers have their own assignments, but they need to be aware of how their assignment contributes to the entire order and work effectively. Again, communication is key here because if they are running either behind or ahead of schedule, the worker needs to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement / Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate:Good written and verbal communication skills. IT background Data input experience is essential Flexibility to react to demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of IT componentry. Accuracy and attention to detail. Your new company:You will be joining a company at the forefront of the IT industry with their Head Office in Hatfield as a Technical Operative 1. You will receive excellent perks such as free parking and a subsidised canteen. As a global company with local expertise, you will be part of a fast-paced and flexible environment where no two days are the same. In this mentored role, you will receive high-class training from a global IT service provider, allowing you to develop and grow your career. This is a big opportunity, with a family-friendly work environment, with you at the centre What's in it for you? - Rate£19.91/Hr through UMB£15.34/Hr through basic PAYE£17.42/Hr through Premium PAYE Contract 3-month rolling contract Timings: 8am-4pm Monday to Friday LocationHatfield Business Park Hatfield Avenue - Hatfield AL10 9TW Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! #
01/10/2025
Full time
IT Desktop Support About roleAs an IT Technical Support with expertise in IT Administration, you will collaborate with our client's department. You will be responsible for IT Management.Our client is currently looking for a recruit to join their current team, below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Roles and Responsibilities:Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology-enabled mobilised teams provide high quality, scalable expertise, and support across a wide range of customers in the UK. They are a company where people matter. They are diverse, flexible, and open. We are looking to recruit a Technical Operative 1 in the Configuration dept for our growing team that will provide effective and efficient support to our clients. They will be required to provide basic to intermediate level IT configuration services and will need to be competent at component level whilst being self-sufficient to manage their workload within timely parameters. Typically, a Technical Operative 1 will provide software installations and configuration in an existing IT infrastructure or pre-designed project and will be familiar with current Microsoft desktop Operating Systems. Bespoke System works. In house systems (Training Given) Building (Software) various systems using detailed scripts - training provided on Scripts and much be followed as a breach can result in escalation. Effective upline Reporting - This is where the candidate needs to have strong and effective communication skills, has the ability to communicate with varying levels of stakeholders. Data input. - 25-50% of this role is data input, all on spreadsheets, so input is manual, attention to detail is key here consolidating consignments for distribution. Each workers have their own assignments, but they need to be aware of how their assignment contributes to the entire order and work effectively. Again, communication is key here because if they are running either behind or ahead of schedule, the worker needs to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement / Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate:Good written and verbal communication skills. IT background Data input experience is essential Flexibility to react to demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of IT componentry. Accuracy and attention to detail. Your new company:You will be joining a company at the forefront of the IT industry with their Head Office in Hatfield as a Technical Operative 1. You will receive excellent perks such as free parking and a subsidised canteen. As a global company with local expertise, you will be part of a fast-paced and flexible environment where no two days are the same. In this mentored role, you will receive high-class training from a global IT service provider, allowing you to develop and grow your career. This is a big opportunity, with a family-friendly work environment, with you at the centre What's in it for you? - Rate£19.91/Hr through UMB£15.34/Hr through basic PAYE£17.42/Hr through Premium PAYE Contract 3-month rolling contract Timings: 8am-4pm Monday to Friday LocationHatfield Business Park Hatfield Avenue - Hatfield AL10 9TW Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! #
Senior Service desk Engineer - Jamf / MacOS Nottingham HQ £37,500 - £42,500pa (DOE) 26 days annual leave + bank holidays, Regular company socials Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme, Employee Discount on Technology Our Client: Jigsaw24 (Exclusive Recruitment Partnership CANDIDATE BRIEF: As a Senior Engineer within an established Managed Services Team, you will act as a 3rd Line escalation point, delivering expert support and resolution for complex incidents and service requests across a diverse customer base. KEY RESPONSIBILITIES: Deliver professional and effective responses to technical issues via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. Follow and promote best practices, tools, and processes. Support team goals and contribute to service improvements. Share technical knowledge and coach other Support Engineers when needed. Share knowledge by creating and improving documentation. Identify recurring issues and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies particularly within the Apple and endpoint management space through ongoing self-development and training. SKILLS & EXPERIENCE: Previous experience in a similar Senior Service Desk Engineer , client facing role , within a managed services provider ( MSP ), VAR , etc, is essential. Apple : Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP). Jamf : Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP. macOS : Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection. Experience with Mobile Device Management (MDM) best practices. Knowledge of compliance frameworks (e.g., CIS benchmarks, ISO, CE & CE+). Ability to enforce security baselines, monitor device health, and ensure patch compliance. Experience of Jamf School & Windows & InTune is desirable. UK resident with unrestricted right to work in the UK; please note that we cannot offer visa sponsorship for overseas candidates . DESIRABLE QUALIFICATIONS: Jamf 200/300 Certified Apple Device Support Apple Deployment and Management OUR CLIENT: After 6+ successful years of collaboration, we are delighted to announce Marmion is now Jigsaw24 s exclusive recruitment partner for all roles outside of their Media & Entertainment department! Jigsaw24 is a CRN award winning IT Reseller & Managed Service Provider, supplying hardware, software, and services to organisations across all sectors and of all sizes. Best known as Apple s largest reseller outside of Apple in the UK, their offering doesn t end there; their product & services portfolio includes a vast range leading technology brands, tailored solutions, and support packages alongside excellent customer service. Jigsaw24 is committed to the wellbeing of their employees and have developed an extensive benefits package to suit, including; Enhanced maternity & paternity leave, health & life cover, staff purchase cover for all things tech, travel to work loans & cycle to work scheme, biannual parties, milestone awards and more! With over 100 hires placed by Marmion across all teams and levels, we're focused on delivering a consistently high-quality candidate experience , grounded in the shared values of integrity, personal service, and a human-first mindset. If you feel you are suitable, please apply today by submitting your CV to (url removed). Alternatively, to discuss the opportunity further, please contact Alice McGlaughlin directly. Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
26/08/2025
Full time
Senior Service desk Engineer - Jamf / MacOS Nottingham HQ £37,500 - £42,500pa (DOE) 26 days annual leave + bank holidays, Regular company socials Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme, Employee Discount on Technology Our Client: Jigsaw24 (Exclusive Recruitment Partnership CANDIDATE BRIEF: As a Senior Engineer within an established Managed Services Team, you will act as a 3rd Line escalation point, delivering expert support and resolution for complex incidents and service requests across a diverse customer base. KEY RESPONSIBILITIES: Deliver professional and effective responses to technical issues via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. Follow and promote best practices, tools, and processes. Support team goals and contribute to service improvements. Share technical knowledge and coach other Support Engineers when needed. Share knowledge by creating and improving documentation. Identify recurring issues and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies particularly within the Apple and endpoint management space through ongoing self-development and training. SKILLS & EXPERIENCE: Previous experience in a similar Senior Service Desk Engineer , client facing role , within a managed services provider ( MSP ), VAR , etc, is essential. Apple : Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP). Jamf : Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP. macOS : Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection. Experience with Mobile Device Management (MDM) best practices. Knowledge of compliance frameworks (e.g., CIS benchmarks, ISO, CE & CE+). Ability to enforce security baselines, monitor device health, and ensure patch compliance. Experience of Jamf School & Windows & InTune is desirable. UK resident with unrestricted right to work in the UK; please note that we cannot offer visa sponsorship for overseas candidates . DESIRABLE QUALIFICATIONS: Jamf 200/300 Certified Apple Device Support Apple Deployment and Management OUR CLIENT: After 6+ successful years of collaboration, we are delighted to announce Marmion is now Jigsaw24 s exclusive recruitment partner for all roles outside of their Media & Entertainment department! Jigsaw24 is a CRN award winning IT Reseller & Managed Service Provider, supplying hardware, software, and services to organisations across all sectors and of all sizes. Best known as Apple s largest reseller outside of Apple in the UK, their offering doesn t end there; their product & services portfolio includes a vast range leading technology brands, tailored solutions, and support packages alongside excellent customer service. Jigsaw24 is committed to the wellbeing of their employees and have developed an extensive benefits package to suit, including; Enhanced maternity & paternity leave, health & life cover, staff purchase cover for all things tech, travel to work loans & cycle to work scheme, biannual parties, milestone awards and more! With over 100 hires placed by Marmion across all teams and levels, we're focused on delivering a consistently high-quality candidate experience , grounded in the shared values of integrity, personal service, and a human-first mindset. If you feel you are suitable, please apply today by submitting your CV to (url removed). Alternatively, to discuss the opportunity further, please contact Alice McGlaughlin directly. Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
Salary and Benefits The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. Up to £60k (dependent upon experience) + potential 25% bonus Monday to Friday, flexible working Home based/Remote based 25 days holiday p.a. plus bank holidays and you can also buy up to 5 days, paid back over 12 months (Pro-rata), when you reach 2 years' service this will rise to 26 days, then 1 day with each year of service up to 5 years Holiday buying scheme Healthcare cash plan Pension scheme Birthday leave Electrical vehicle salary sacrifice scheme once probationary period has been passed Position: Bloom Procurement Services has a wonderful opportunity for an individual who has a background in IT Support and Customer Experience to shape and build our support and customer experience function from the ground up. The purpose of the Head of Support and Customer Experience is to be accountable for leading the Blooms Support Function and Customer Experience team, ensuring frictionless engagement, meeting the needs of the customer, and identifying and implementing continuous improvement across all customer engagement points to ensure an optimal and market leading service is being delivered. This role is pivotal as we continue to transition into being a tech led business and it was suit someone who is independent, self-directed, yet leads with high levels of emotional intelligence. Accountabilities of the Head of Support and Customer Experience include: Developing and implementing a blueprint for continuously improving and scaling processes underpinned by a culture of collaboration, collective accountability, and fanaticism about customer success Designing and implementing an IT support model and team, for the needs of our internal and external customers Defining, building, and executing a customer experience strategy Aligning and uniting the organisation around the customer and ensure that the customer and the impact on the customer is embedded in all decisions, designs, and conversations Requirements: To achieve performance excellence in this role we are looking for individuals to demonstrate the following: Strong ability to implement and configure customer support management tools (ideally Zendesk) to track issues and report performance against defined benchmarks and targets Previous experience managing and leading high performing IT support and customer experience teams Be competent and have expertise to working to ITSM standards Demonstrable experience of how you have used data to drive continuous improvement Previous IT customer experience / IT customer support leadership experience If you're intrested in applying, send us your CV today. Other information: Bloom offers a dynamic supply chain providing the public sector with a marketplace to buy and manage services. We ensure delivery of quality outcomes from our pre-approved and ever-growing network of suppliers and consultants. Our fully compliant open access marketplace is outcomes based meaning the public sector only pays for what is delivered. Our purpose is to deliver brilliant outcomes today that build a better tomorrow. We can provide a compliant managed procurement service covering specification development, supplier identification & onboarding, commercial management, and lessons learned upon successful delivery of outcomes. We make it easier for public sector buyers to deliver on their social value goals through our marketplace and believe in the need to demonstrate innovation and showcase the skills of the SME community including social value that can be generated through every project. Remote working/work at home options are available for this role.
24/09/2022
Full time
Salary and Benefits The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. Up to £60k (dependent upon experience) + potential 25% bonus Monday to Friday, flexible working Home based/Remote based 25 days holiday p.a. plus bank holidays and you can also buy up to 5 days, paid back over 12 months (Pro-rata), when you reach 2 years' service this will rise to 26 days, then 1 day with each year of service up to 5 years Holiday buying scheme Healthcare cash plan Pension scheme Birthday leave Electrical vehicle salary sacrifice scheme once probationary period has been passed Position: Bloom Procurement Services has a wonderful opportunity for an individual who has a background in IT Support and Customer Experience to shape and build our support and customer experience function from the ground up. The purpose of the Head of Support and Customer Experience is to be accountable for leading the Blooms Support Function and Customer Experience team, ensuring frictionless engagement, meeting the needs of the customer, and identifying and implementing continuous improvement across all customer engagement points to ensure an optimal and market leading service is being delivered. This role is pivotal as we continue to transition into being a tech led business and it was suit someone who is independent, self-directed, yet leads with high levels of emotional intelligence. Accountabilities of the Head of Support and Customer Experience include: Developing and implementing a blueprint for continuously improving and scaling processes underpinned by a culture of collaboration, collective accountability, and fanaticism about customer success Designing and implementing an IT support model and team, for the needs of our internal and external customers Defining, building, and executing a customer experience strategy Aligning and uniting the organisation around the customer and ensure that the customer and the impact on the customer is embedded in all decisions, designs, and conversations Requirements: To achieve performance excellence in this role we are looking for individuals to demonstrate the following: Strong ability to implement and configure customer support management tools (ideally Zendesk) to track issues and report performance against defined benchmarks and targets Previous experience managing and leading high performing IT support and customer experience teams Be competent and have expertise to working to ITSM standards Demonstrable experience of how you have used data to drive continuous improvement Previous IT customer experience / IT customer support leadership experience If you're intrested in applying, send us your CV today. Other information: Bloom offers a dynamic supply chain providing the public sector with a marketplace to buy and manage services. We ensure delivery of quality outcomes from our pre-approved and ever-growing network of suppliers and consultants. Our fully compliant open access marketplace is outcomes based meaning the public sector only pays for what is delivered. Our purpose is to deliver brilliant outcomes today that build a better tomorrow. We can provide a compliant managed procurement service covering specification development, supplier identification & onboarding, commercial management, and lessons learned upon successful delivery of outcomes. We make it easier for public sector buyers to deliver on their social value goals through our marketplace and believe in the need to demonstrate innovation and showcase the skills of the SME community including social value that can be generated through every project. Remote working/work at home options are available for this role.
Technical Delivery Lead (Manager)- apply today! Do you Enjoy developing long lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Wish to work with a team where your individual skills and experience are recognised and valued? Have an innate passion for technology - a thirst for knowledge and learning new skills? If any of these statements struck a chord with you, you need to get in touch with us! Avanade are looking for experienced and enthusiastic Technical Delivery Lead expert to join us at Manager or Group Manager level. You will become part of our diverse and accomplished Infrastructure community, working with the latest Microsoft 365 technologies, helping deliver high quality, bespoke solutions to our clients. Note: We are not able to accept applications from those requiring Visa/ Work permit sponsorship. Applicants must already be eligible to live and work in UK. About our team : The Infrastructure team play an instrumental part in doing what Avanade does best: we design and run the foundational core of our innovative digital solutions for our clients, working with them to transform their businesses for the future. We are a friendly, enthusiastic, and diverse bunch of people, currently 125 strong and growing. We would love to bring on more people who are just as passionate for technology as we are; people that love to learn new skills and grow their careers, all while enjoying a good work-life balance and a good social life after work. Come and work with the best Microsoft technologists. Be part of a team that innovates and develops revolutionary solutions for our clients, delivering tomorrows technology today. About you: Enterprise Mobility & Security - Intune MDM & MAM, AAD, Identity, Information Protection, Threat Protection, Cloud App Security Windows 10 - Intune/ SCCM, Autopilot, Hybrid AD joins, Defender ATP, PowerShell Windows Virtual Desktop (WVD) - Architecture, Deployment, Azure Automation, FSlogix, Azure Files Microsoft Endpoint Manager - Configuration Manager Current Branch, Intune and Co-management Workloads, Windows as a Service AD - GPO, DNS, DHCP, Health checks You love a challenge when it comes to complex technical solutions You enjoy working with team members from diverse backgrounds across the globe. As a Technical Delivery Lead, Manager you bring the following skills: Superb communication and interpersonal skills - you will work directly with our clients, alongside our robust team of consultants, or within a client team. You can communicate and present complex information to both technical and non-technical stakeholders, verbally and in written form. Lead large & small project teams involved in the delivery of Modern Workplace, in particular Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager and Windows Virtual Desktop Manage client relationships to ensure successful delivery, taking responsibility for project reporting and budget tracking Act as the overall architect and provide deep subject matter expertise in either Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager or Windows Virtual Desktop You have experience engaging with the client to gather and advise on their requirements, writing high level and detailed designs as well as define architectural topologies. Maintain strong working knowledge of the Office365 service, and all required tools and products. Some of the benefits we offer are: Private Medical Cover, Income Protection Policy, Extended benefits, Bonus, 80 hours per annum studying towards Microsoft Certifications, generous pension and much more! Avanade University - real-time access to technical and skilled resources globally A dedicated Career Advisor to coach you and support your progression within the company Engaged and helpful co-workers genuinely interested in your growth Opportunities to move between technical and delivery focused roles A genuine focus on you as an individual - we help you discover your true potential and support you in growing your career and horizons. Avanade is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information, or any other protected status.
23/09/2022
Full time
Technical Delivery Lead (Manager)- apply today! Do you Enjoy developing long lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Wish to work with a team where your individual skills and experience are recognised and valued? Have an innate passion for technology - a thirst for knowledge and learning new skills? If any of these statements struck a chord with you, you need to get in touch with us! Avanade are looking for experienced and enthusiastic Technical Delivery Lead expert to join us at Manager or Group Manager level. You will become part of our diverse and accomplished Infrastructure community, working with the latest Microsoft 365 technologies, helping deliver high quality, bespoke solutions to our clients. Note: We are not able to accept applications from those requiring Visa/ Work permit sponsorship. Applicants must already be eligible to live and work in UK. About our team : The Infrastructure team play an instrumental part in doing what Avanade does best: we design and run the foundational core of our innovative digital solutions for our clients, working with them to transform their businesses for the future. We are a friendly, enthusiastic, and diverse bunch of people, currently 125 strong and growing. We would love to bring on more people who are just as passionate for technology as we are; people that love to learn new skills and grow their careers, all while enjoying a good work-life balance and a good social life after work. Come and work with the best Microsoft technologists. Be part of a team that innovates and develops revolutionary solutions for our clients, delivering tomorrows technology today. About you: Enterprise Mobility & Security - Intune MDM & MAM, AAD, Identity, Information Protection, Threat Protection, Cloud App Security Windows 10 - Intune/ SCCM, Autopilot, Hybrid AD joins, Defender ATP, PowerShell Windows Virtual Desktop (WVD) - Architecture, Deployment, Azure Automation, FSlogix, Azure Files Microsoft Endpoint Manager - Configuration Manager Current Branch, Intune and Co-management Workloads, Windows as a Service AD - GPO, DNS, DHCP, Health checks You love a challenge when it comes to complex technical solutions You enjoy working with team members from diverse backgrounds across the globe. As a Technical Delivery Lead, Manager you bring the following skills: Superb communication and interpersonal skills - you will work directly with our clients, alongside our robust team of consultants, or within a client team. You can communicate and present complex information to both technical and non-technical stakeholders, verbally and in written form. Lead large & small project teams involved in the delivery of Modern Workplace, in particular Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager and Windows Virtual Desktop Manage client relationships to ensure successful delivery, taking responsibility for project reporting and budget tracking Act as the overall architect and provide deep subject matter expertise in either Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager or Windows Virtual Desktop You have experience engaging with the client to gather and advise on their requirements, writing high level and detailed designs as well as define architectural topologies. Maintain strong working knowledge of the Office365 service, and all required tools and products. Some of the benefits we offer are: Private Medical Cover, Income Protection Policy, Extended benefits, Bonus, 80 hours per annum studying towards Microsoft Certifications, generous pension and much more! Avanade University - real-time access to technical and skilled resources globally A dedicated Career Advisor to coach you and support your progression within the company Engaged and helpful co-workers genuinely interested in your growth Opportunities to move between technical and delivery focused roles A genuine focus on you as an individual - we help you discover your true potential and support you in growing your career and horizons. Avanade is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information, or any other protected status.
Job Introduction BBC Design & Engineering provides the foundations for broadcasting - we keep the BBC's services on-air 24 hours a day, seven days a week. That means everything from transmission for TV and radio - enabling us to reach 97% of adults in the UK every week including the cameras, mixing desks, email and business systems for our world-class programme makers and staff. It is this technology that connects our colleagues and our viewers to our content. To support the BBC, now and in the future, our priorities are to make sure we're flexible, efficient and can take advantage of all the digital developments happening in broadcasting. Our objectives are to: Deliver agreed portfolio priorities to plan Delivery on our major projects Be a strategic partner with the rest of the BBC Make real the Engineering Operating model Build the capability we need to deliver the Engineering Vision This role sits within Corporate Systems in BBC Design & Engineering which sets the technology strategy and delivers and supports solutions to optimise running of all the BBC's business critical functions including HR, Finance, Procurement, Legal and Workplace Role Responsibility The purpose of this role is to ensure that the overall performance of SAP Finance applications meets business requirements. The role will provide detailed system expertise, technical support and knowledge to both service delivery and business change functions ensuring dependencies and relationships between all associated systems are understood, maintained and can be communicated effectively to relevant stakeholders. This is a business support role. Its scope is: Systems complexity: The systems landscape will contain applications typically involving multiple business and technical dependencies, business critical systems and processes and commercially sensitive environments Stakeholder management: First point of contact for a variety of stakeholder 3rd Party Relationships: Supporting 3rd party partners and suppliers supporting delivering application services and projects typically to the value of 100K Information & Security management: Ensure that all the requirements of statutory and BBC safety regulations are fully met including adherence to the BBC's policies. Recruitment: Support recruitment process for the team by taking part in selection boards and making selection decisions for engagement of new colleagues including specialist contractors. Project Support - Provide SME input into projects relating to Finance systems and support implementations and transitions into BAU Key Accountabilities 1. Systems Management - Be the systems specialist for Finance modules of SAP ECC and other Finance related Systems. Lead on requirements gathering with the business process owners and stakeholders, analyse and present solution options that align with BBC Engineering strategies. Work with the Systems Owner to ensure system performance (KPI's) are continuously improved, inputting into the systems roadmap, identifying risks and providing risk mitigations. 2. System Architecture: Responsible for ensuring systems design and architecture is fit for purpose, including disaster recovery architecture. 3. Project Engagement - Responsible for providing technical consultancy to project delivery and development teams, procurement, service design and change management teams Responsible for providing technical expertise to project teams throughout the lifecycle of a project Working with project & service delivery teams responsible for the commissioning and acceptance ensuring new installations/services are fit for purpose, supportable, and are built against agreed specification and installation standards Change, Configuration and release management - Responsible for minor/major software and hardware upgrades, ensuring that change management procedures are followed working alongside the teams responsible for UAT, testing and deployment of upgrades into the production environment. 4. Incident Management - Responsible for the resolution of escalated incidents from frontline support teams and assisting with the command & control for major incident and service outages. 5. Problem Management - Responsible for Problem Management for systems assigned, ensuring that known issues and workarounds are documented and input into a Known Error Database. 6. Non Functional Requirements - Responsible for ensuring systems align with BBC's non-functional requirements including accessibility, performance, disaster recovery and security. Ensure all work is conducted in accordance with current safety legislation and BBC safety policies, security policies and statutory requirements relevant to the task. 7. Knowledge Management - Responsible for the production of technical documentation, ensuring quality and accuracy Responsible for assessing and inputting into the design and delivery of training for systems under ownership ensuring support teams can be appropriately trained 8. 3rd Party Suppliers - Responsible for building effective relationships with system vendors to ensure that reported incidents and problems are resolved within agreed resolution times set in service contracts Are you the right candidate? Detailed Knowledge of SAP Financials including: FI - General Ledger (New GL) FI - Asset Accounting/Lease Accounting (CLM) FI - Taxes FI - Accounts Payable FI - Accounts Receivable FI - Cash & Banking (including Treasury) CO - Project Systems including WIP CO - Profit Centre Accounting CO - Cost Centre Accounting Detailed Integration Knowledge with SAP MM/SD/BW/HR Financial background - Accountancy or demonstrable finance related experience Experience in managing a complex technical systems/environment Experienced in managing conflicting demands in situations of pressure where priorities are rapidly changing Experience of having to communicate clearly with a range of people at different levels of the organisation and explain and discuss technical issues using a range of styles, tools and techniques Authoritative knowledge of security policies and statutory requirements relevant to the role Experience in working with 3rd party suppliers Experience of providing a high quality service in a demanding customer service environment Nice to have skills: Experience of working with BW, BO Dashboards, BODS or BPC Experience of working with SRM or Opentext VIM Qualified Accountant (CIMA or ACCA) Knowledge of ITIL standards and the principles of service support and delivery Knowledge of change and configuration management procedures. Experience of designing and delivering training. Understanding of a complex global SAP landscape - including interfaces i.e. payroll, expenses, banking etc Experience of implementing SAP Finance end to end solutions Knowledge and experience of Finance/SAP best practices Knowledge of SAP security and authorisations. Solution orientated and problem solving. Package Description Band: D Contract type: Perm- full time Location: London or Cardiff We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application . There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage. Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation. Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification. Benefits - We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more. About the BBC We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours in the document attached below. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. To find out more about Diversity and Inclusion at the BBC, please click here
23/09/2022
Full time
Job Introduction BBC Design & Engineering provides the foundations for broadcasting - we keep the BBC's services on-air 24 hours a day, seven days a week. That means everything from transmission for TV and radio - enabling us to reach 97% of adults in the UK every week including the cameras, mixing desks, email and business systems for our world-class programme makers and staff. It is this technology that connects our colleagues and our viewers to our content. To support the BBC, now and in the future, our priorities are to make sure we're flexible, efficient and can take advantage of all the digital developments happening in broadcasting. Our objectives are to: Deliver agreed portfolio priorities to plan Delivery on our major projects Be a strategic partner with the rest of the BBC Make real the Engineering Operating model Build the capability we need to deliver the Engineering Vision This role sits within Corporate Systems in BBC Design & Engineering which sets the technology strategy and delivers and supports solutions to optimise running of all the BBC's business critical functions including HR, Finance, Procurement, Legal and Workplace Role Responsibility The purpose of this role is to ensure that the overall performance of SAP Finance applications meets business requirements. The role will provide detailed system expertise, technical support and knowledge to both service delivery and business change functions ensuring dependencies and relationships between all associated systems are understood, maintained and can be communicated effectively to relevant stakeholders. This is a business support role. Its scope is: Systems complexity: The systems landscape will contain applications typically involving multiple business and technical dependencies, business critical systems and processes and commercially sensitive environments Stakeholder management: First point of contact for a variety of stakeholder 3rd Party Relationships: Supporting 3rd party partners and suppliers supporting delivering application services and projects typically to the value of 100K Information & Security management: Ensure that all the requirements of statutory and BBC safety regulations are fully met including adherence to the BBC's policies. Recruitment: Support recruitment process for the team by taking part in selection boards and making selection decisions for engagement of new colleagues including specialist contractors. Project Support - Provide SME input into projects relating to Finance systems and support implementations and transitions into BAU Key Accountabilities 1. Systems Management - Be the systems specialist for Finance modules of SAP ECC and other Finance related Systems. Lead on requirements gathering with the business process owners and stakeholders, analyse and present solution options that align with BBC Engineering strategies. Work with the Systems Owner to ensure system performance (KPI's) are continuously improved, inputting into the systems roadmap, identifying risks and providing risk mitigations. 2. System Architecture: Responsible for ensuring systems design and architecture is fit for purpose, including disaster recovery architecture. 3. Project Engagement - Responsible for providing technical consultancy to project delivery and development teams, procurement, service design and change management teams Responsible for providing technical expertise to project teams throughout the lifecycle of a project Working with project & service delivery teams responsible for the commissioning and acceptance ensuring new installations/services are fit for purpose, supportable, and are built against agreed specification and installation standards Change, Configuration and release management - Responsible for minor/major software and hardware upgrades, ensuring that change management procedures are followed working alongside the teams responsible for UAT, testing and deployment of upgrades into the production environment. 4. Incident Management - Responsible for the resolution of escalated incidents from frontline support teams and assisting with the command & control for major incident and service outages. 5. Problem Management - Responsible for Problem Management for systems assigned, ensuring that known issues and workarounds are documented and input into a Known Error Database. 6. Non Functional Requirements - Responsible for ensuring systems align with BBC's non-functional requirements including accessibility, performance, disaster recovery and security. Ensure all work is conducted in accordance with current safety legislation and BBC safety policies, security policies and statutory requirements relevant to the task. 7. Knowledge Management - Responsible for the production of technical documentation, ensuring quality and accuracy Responsible for assessing and inputting into the design and delivery of training for systems under ownership ensuring support teams can be appropriately trained 8. 3rd Party Suppliers - Responsible for building effective relationships with system vendors to ensure that reported incidents and problems are resolved within agreed resolution times set in service contracts Are you the right candidate? Detailed Knowledge of SAP Financials including: FI - General Ledger (New GL) FI - Asset Accounting/Lease Accounting (CLM) FI - Taxes FI - Accounts Payable FI - Accounts Receivable FI - Cash & Banking (including Treasury) CO - Project Systems including WIP CO - Profit Centre Accounting CO - Cost Centre Accounting Detailed Integration Knowledge with SAP MM/SD/BW/HR Financial background - Accountancy or demonstrable finance related experience Experience in managing a complex technical systems/environment Experienced in managing conflicting demands in situations of pressure where priorities are rapidly changing Experience of having to communicate clearly with a range of people at different levels of the organisation and explain and discuss technical issues using a range of styles, tools and techniques Authoritative knowledge of security policies and statutory requirements relevant to the role Experience in working with 3rd party suppliers Experience of providing a high quality service in a demanding customer service environment Nice to have skills: Experience of working with BW, BO Dashboards, BODS or BPC Experience of working with SRM or Opentext VIM Qualified Accountant (CIMA or ACCA) Knowledge of ITIL standards and the principles of service support and delivery Knowledge of change and configuration management procedures. Experience of designing and delivering training. Understanding of a complex global SAP landscape - including interfaces i.e. payroll, expenses, banking etc Experience of implementing SAP Finance end to end solutions Knowledge and experience of Finance/SAP best practices Knowledge of SAP security and authorisations. Solution orientated and problem solving. Package Description Band: D Contract type: Perm- full time Location: London or Cardiff We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application . There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage. Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation. Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification. Benefits - We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more. About the BBC We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours in the document attached below. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. To find out more about Diversity and Inclusion at the BBC, please click here
Role Introduction Are you interested in starting a career within IT? Join a fast-paced service desk environment that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical support. What You Will Do As a Service Desk Analyst, you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured Ensure an exceptional level of customer service and satisfaction is met at all customer touch points Perform and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriate What You Will Have As a Service Desk Analyst, you will enjoy working in a diverse environment where you have the opportunity to work with different customers on a day to day basis You have high standards and ensures that activities are driven to completion You are a team player and enjoy helping others You are proactive and can prioritise tasks effectively What We Do For You Generous Annual Leave - 25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people Advanced Perks At Work - Exclusive employee discounts & benefits portal Charity Fundraising - Proud to be a Patron of The Prince's Trust; every employee is entitled to one day of volunteering each year Pension Scheme - Up to 5% matched contribution Who We Are We are one the UK s largest tech companies, and our products sit at the heart of some of the country's best-known businesses. We ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core. Find out more about the next steps once you ve applied here - how- we-hire
23/09/2022
Full time
Role Introduction Are you interested in starting a career within IT? Join a fast-paced service desk environment that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical support. What You Will Do As a Service Desk Analyst, you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured Ensure an exceptional level of customer service and satisfaction is met at all customer touch points Perform and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriate What You Will Have As a Service Desk Analyst, you will enjoy working in a diverse environment where you have the opportunity to work with different customers on a day to day basis You have high standards and ensures that activities are driven to completion You are a team player and enjoy helping others You are proactive and can prioritise tasks effectively What We Do For You Generous Annual Leave - 25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people Advanced Perks At Work - Exclusive employee discounts & benefits portal Charity Fundraising - Proud to be a Patron of The Prince's Trust; every employee is entitled to one day of volunteering each year Pension Scheme - Up to 5% matched contribution Who We Are We are one the UK s largest tech companies, and our products sit at the heart of some of the country's best-known businesses. We ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core. Find out more about the next steps once you ve applied here - how- we-hire
Technical Delivery Lead (Manager)- apply today! Do you Enjoy developing long lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Wish to work with a team where your individual skills and experience are recognised and valued? Have an innate passion for technology - a thirst for knowledge and learning new skills? If any of these statements struck a chord with you, you need to get in touch with us! Avanade are looking for experienced and enthusiastic Technical Delivery Lead expert to join us at Manager or Group Manager level. You will become part of our diverse and accomplished Infrastructure community, working with the latest Microsoft 365 technologies, helping deliver high quality, bespoke solutions to our clients. Note: We are not able to accept applications from those requiring Visa/Work permit sponsorship. Applicants must already be eligible to live and work in UK. About our team : The Infrastructure team play an instrumental part in doing what Avanade does best: we design and run the foundational core of our innovative digital solutions for our clients, working with them to transform their businesses for the future. We are a friendly, enthusiastic, and diverse bunch of people, currently 125 strong and growing. We would love to bring on more people who are just as passionate for technology as we are; people that love to learn new skills and grow their careers, all while enjoying a good work-life balance and a good social life after work. Come and work with the best Microsoft technologists. Be part of a team that innovates and develops revolutionary solutions for our clients, delivering tomorrows technology today. About you: Enterprise Mobility & Security - Intune MDM & MAM, AAD, Identity, Information Protection, Threat Protection, Cloud App Security Windows 10 - Intune/SCCM, Autopilot, Hybrid AD joins, Defender ATP, PowerShell Windows Virtual Desktop (WVD) - Architecture, Deployment, Azure Automation, FSlogix, Azure Files Microsoft Endpoint Manager - Configuration Manager Current Branch, Intune and Co-management Workloads, Windows as a Service AD - GPO, DNS, DHCP, Health checks You love a challenge when it comes to complex technical solutions You enjoy working with team members from diverse backgrounds across the globe. As a Technical Delivery Lead, Manager you bring the following skills: Superb communication and interpersonal skills - you will work directly with our clients, alongside our robust team of consultants, or within a client team. You can communicate and present complex information to both technical and non-technical stakeholders, verbally and in written form. Lead large & small project teams involved in the delivery of Modern Workplace, in particular Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager and Windows Virtual Desktop Manage client relationships to ensure successful delivery, taking responsibility for project reporting and budget tracking Act as the overall architect and provide deep subject matter expertise in either Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager or Windows Virtual Desktop You have experience engaging with the client to gather and advise on their requirements, writing high level and detailed designs as well as define architectural topologies. Maintain strong working knowledge of the Office365 service, and all required tools and products. Some of the benefits we offer are: Private Medical Cover, Income Protection Policy, Extended benefits, Bonus, 80 hours per annum studying towards Microsoft Certifications, generous pension and much more! Avanade University - real-time access to technical and skilled resources globally A dedicated Career Advisor to coach you and support your progression within the company Engaged and helpful co-workers genuinely interested in your growth Opportunities to move between technical and delivery focused roles A genuine focus on you as an individual - we help you discover your true potential and support you in growing your career and horizons. Avanade is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information, or any other protected status.
21/09/2022
Full time
Technical Delivery Lead (Manager)- apply today! Do you Enjoy developing long lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Wish to work with a team where your individual skills and experience are recognised and valued? Have an innate passion for technology - a thirst for knowledge and learning new skills? If any of these statements struck a chord with you, you need to get in touch with us! Avanade are looking for experienced and enthusiastic Technical Delivery Lead expert to join us at Manager or Group Manager level. You will become part of our diverse and accomplished Infrastructure community, working with the latest Microsoft 365 technologies, helping deliver high quality, bespoke solutions to our clients. Note: We are not able to accept applications from those requiring Visa/Work permit sponsorship. Applicants must already be eligible to live and work in UK. About our team : The Infrastructure team play an instrumental part in doing what Avanade does best: we design and run the foundational core of our innovative digital solutions for our clients, working with them to transform their businesses for the future. We are a friendly, enthusiastic, and diverse bunch of people, currently 125 strong and growing. We would love to bring on more people who are just as passionate for technology as we are; people that love to learn new skills and grow their careers, all while enjoying a good work-life balance and a good social life after work. Come and work with the best Microsoft technologists. Be part of a team that innovates and develops revolutionary solutions for our clients, delivering tomorrows technology today. About you: Enterprise Mobility & Security - Intune MDM & MAM, AAD, Identity, Information Protection, Threat Protection, Cloud App Security Windows 10 - Intune/SCCM, Autopilot, Hybrid AD joins, Defender ATP, PowerShell Windows Virtual Desktop (WVD) - Architecture, Deployment, Azure Automation, FSlogix, Azure Files Microsoft Endpoint Manager - Configuration Manager Current Branch, Intune and Co-management Workloads, Windows as a Service AD - GPO, DNS, DHCP, Health checks You love a challenge when it comes to complex technical solutions You enjoy working with team members from diverse backgrounds across the globe. As a Technical Delivery Lead, Manager you bring the following skills: Superb communication and interpersonal skills - you will work directly with our clients, alongside our robust team of consultants, or within a client team. You can communicate and present complex information to both technical and non-technical stakeholders, verbally and in written form. Lead large & small project teams involved in the delivery of Modern Workplace, in particular Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager and Windows Virtual Desktop Manage client relationships to ensure successful delivery, taking responsibility for project reporting and budget tracking Act as the overall architect and provide deep subject matter expertise in either Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager or Windows Virtual Desktop You have experience engaging with the client to gather and advise on their requirements, writing high level and detailed designs as well as define architectural topologies. Maintain strong working knowledge of the Office365 service, and all required tools and products. Some of the benefits we offer are: Private Medical Cover, Income Protection Policy, Extended benefits, Bonus, 80 hours per annum studying towards Microsoft Certifications, generous pension and much more! Avanade University - real-time access to technical and skilled resources globally A dedicated Career Advisor to coach you and support your progression within the company Engaged and helpful co-workers genuinely interested in your growth Opportunities to move between technical and delivery focused roles A genuine focus on you as an individual - we help you discover your true potential and support you in growing your career and horizons. Avanade is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information, or any other protected status.
Introduction: Widely considered to be leading players in the Oracle HCM/ERP marketplace in the UK, including all modules within Oracle HCM, we offer a warm, friendly atmosphere, interesting & challenging work with a professional & experienced Team, good career advancement opportunities and we are expanding, creating a myriad of new opportunities. With plenty of scope for up-skilling and gaining further accreditation, we are also considered good payers (see below for Package details and for how to send us your application); we believe in fairly rewarding our staff for their hard work and loyalty. Lead Oracle HCM Cloud Consultant (HR & Talent) - (Home/Hybrid) Job Purpose: Having delivered multiple successful Oracle HCM Cloud projects and with lots more coming up on the horizon, we are looking for a Lead Oracle HCM Cloud Consultant who will be responsible for the leading the successful design, implementation and support of HCM Cloud HR and Talent solutions for a range of clients. This is an opportunity for you, an experienced HCM systems professional, to develop your career in an area which is seeing considerable market demand at the moment. Main Duties & Responsibilities: Responsible for taking a lead Functional Consultant role in Oracle HCM Cloud Projects Liaising with major stakeholders, delivery teams, support teams, 3rd parties both external and internal Establishing strong and effective relationships with the clients' project teams Shaping major HCM assignments that are aimed at achieving demonstrable business benefit Agreeing objectives, outputs, milestones and timescales with the Symatrix delivery manager and client Conducting discovery sessions with clients to determine process pain points and diagnose how HCM Cloud can provide value and Return on Investment Creating well-structured and accurate deliverables for application configuration, data migration, testing plans and other artifacts to ensure shared understanding and facilitate knowledge transfer Designing, building, testing and delivering Oracle HCM Cloud HR and Talent Supporting the Project through user testing and go live, and the transition to the Symatrix or other client/3rd party support teams Reviewing quarterly upgrade release documentation and conducting impact analysis Managing other Functional Consultants' project/assignment delivery, delegating and tracking work, supporting and guiding them as needed Assisting the Symatrix sales team in pre-sales activities and tender responses Person Specification - Knowledge/Experience/Skills/Qualities Essential: Strong client facing/consultancy experience Proven, full life cycle implementation experience of delivering Oracle based HCM solutions to medium and large enterprise clients Excellent knowledge and implementation experience of Oracle HCM Cloud, including at least two of: Core HR, Profile Management (Talent Profile), HR Helpdesk, Performance & Goals Management, Recruiting Cloud, Cloud Learning, Talent Review, Succession Planning, Benefits, Workforce Compensation, Absence Management and Time & Labor Experience in Applications Security, Approvals and extensibility tools (HCM Experience Design Studio, Page Composer and Flex Fields) functionality and configuration Strong commercial awareness Excellent presentation skills Well organised and structured in approach Strong written and verbal communication skills Excellent client management skills Willingness to travel and be away from home UK based Must be eligible to obtain Security Clearance at SC level Desirable: Higher education customer experience Knowledge and implementation experience of the following: Autocomplete, Oracle Digital Assistant, Oracle Guided Learning, Oracle Talent Acquisition cloud (Taleo Recruit), Alerts Composer, Reporting/BI tools (OTBI/BI Publisher), Fast Formula Experience working in an environment alongside other Oracle Cloud products such as: Service Cloud (CX), ERP (Finance & Procurement), Planning & Budgeting (EPM) Experience of Oracle E-business Suite Supporting pre-sales activities Experience of responding to ITT/RFPs Benefits Package: Competitive Salary, Company Pension, 25 days holiday, option to buy an additional 5 holiday days, your own birthday as additional holiday after two years' service, flexible working, eye tests, private health care, cycle to work scheme, childcare vouchers, share option scheme, excellent training and learning opportunities. If you are a strong Oracle Cloud HCM professional at a Lead level (or are looking to step-up to a Lead) and you are searching for a new opportunity, then there has never been a better time to join us; please send your application to our Talent Acquisition Specialist (see details below). Remember; all applications are treated in the strictest confidence so there is no downside to you sending-in a CV. Why Symatrix? We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand. After the introduction of Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premise expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from adopting Cloud to embracing Cloud . All of this we deliver on Oracle's ERP Cloud, HCM Cloud, E-business Suite and Peoplesoft applications. We are delighted to be able to say that we're an ISO27001, BACS and Cyber Essentials accredited business but there are many reasons that we're proud of what we've achieved over the years.
20/09/2022
Full time
Introduction: Widely considered to be leading players in the Oracle HCM/ERP marketplace in the UK, including all modules within Oracle HCM, we offer a warm, friendly atmosphere, interesting & challenging work with a professional & experienced Team, good career advancement opportunities and we are expanding, creating a myriad of new opportunities. With plenty of scope for up-skilling and gaining further accreditation, we are also considered good payers (see below for Package details and for how to send us your application); we believe in fairly rewarding our staff for their hard work and loyalty. Lead Oracle HCM Cloud Consultant (HR & Talent) - (Home/Hybrid) Job Purpose: Having delivered multiple successful Oracle HCM Cloud projects and with lots more coming up on the horizon, we are looking for a Lead Oracle HCM Cloud Consultant who will be responsible for the leading the successful design, implementation and support of HCM Cloud HR and Talent solutions for a range of clients. This is an opportunity for you, an experienced HCM systems professional, to develop your career in an area which is seeing considerable market demand at the moment. Main Duties & Responsibilities: Responsible for taking a lead Functional Consultant role in Oracle HCM Cloud Projects Liaising with major stakeholders, delivery teams, support teams, 3rd parties both external and internal Establishing strong and effective relationships with the clients' project teams Shaping major HCM assignments that are aimed at achieving demonstrable business benefit Agreeing objectives, outputs, milestones and timescales with the Symatrix delivery manager and client Conducting discovery sessions with clients to determine process pain points and diagnose how HCM Cloud can provide value and Return on Investment Creating well-structured and accurate deliverables for application configuration, data migration, testing plans and other artifacts to ensure shared understanding and facilitate knowledge transfer Designing, building, testing and delivering Oracle HCM Cloud HR and Talent Supporting the Project through user testing and go live, and the transition to the Symatrix or other client/3rd party support teams Reviewing quarterly upgrade release documentation and conducting impact analysis Managing other Functional Consultants' project/assignment delivery, delegating and tracking work, supporting and guiding them as needed Assisting the Symatrix sales team in pre-sales activities and tender responses Person Specification - Knowledge/Experience/Skills/Qualities Essential: Strong client facing/consultancy experience Proven, full life cycle implementation experience of delivering Oracle based HCM solutions to medium and large enterprise clients Excellent knowledge and implementation experience of Oracle HCM Cloud, including at least two of: Core HR, Profile Management (Talent Profile), HR Helpdesk, Performance & Goals Management, Recruiting Cloud, Cloud Learning, Talent Review, Succession Planning, Benefits, Workforce Compensation, Absence Management and Time & Labor Experience in Applications Security, Approvals and extensibility tools (HCM Experience Design Studio, Page Composer and Flex Fields) functionality and configuration Strong commercial awareness Excellent presentation skills Well organised and structured in approach Strong written and verbal communication skills Excellent client management skills Willingness to travel and be away from home UK based Must be eligible to obtain Security Clearance at SC level Desirable: Higher education customer experience Knowledge and implementation experience of the following: Autocomplete, Oracle Digital Assistant, Oracle Guided Learning, Oracle Talent Acquisition cloud (Taleo Recruit), Alerts Composer, Reporting/BI tools (OTBI/BI Publisher), Fast Formula Experience working in an environment alongside other Oracle Cloud products such as: Service Cloud (CX), ERP (Finance & Procurement), Planning & Budgeting (EPM) Experience of Oracle E-business Suite Supporting pre-sales activities Experience of responding to ITT/RFPs Benefits Package: Competitive Salary, Company Pension, 25 days holiday, option to buy an additional 5 holiday days, your own birthday as additional holiday after two years' service, flexible working, eye tests, private health care, cycle to work scheme, childcare vouchers, share option scheme, excellent training and learning opportunities. If you are a strong Oracle Cloud HCM professional at a Lead level (or are looking to step-up to a Lead) and you are searching for a new opportunity, then there has never been a better time to join us; please send your application to our Talent Acquisition Specialist (see details below). Remember; all applications are treated in the strictest confidence so there is no downside to you sending-in a CV. Why Symatrix? We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand. After the introduction of Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premise expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from adopting Cloud to embracing Cloud . All of this we deliver on Oracle's ERP Cloud, HCM Cloud, E-business Suite and Peoplesoft applications. We are delighted to be able to say that we're an ISO27001, BACS and Cyber Essentials accredited business but there are many reasons that we're proud of what we've achieved over the years.
Advatek is an award-winning next generation IT Services company delivering innovative security, networking, business continuity and cloud infrastructure solutions for businesses and public sector organisations across the UK. This is an exciting opportunity to develop your career by joining a newly formed service desk within an established network engineering and consultancy company. You will be supporting public and private sector including NHS trusts and FTSE 100 companies, delivering first class network support.
This opportunity will also offer superb exposure to new and emerging technologies working alongside highly qualified network and security consultants, and system architects. We offer training and development, giving study time within work hours and covering costs for training and certification. We are firm believers in developing talent and promoting from within, giving you the ability to progress your career to the highest levels within Advatek. This is all within a small but growing team.
Responsibilities will include.
Daily checks of client networks and alerts.
Troubleshooting of network and infrastructure issues.
Taking responsibility and ownership of tasks within an escalation framework.
Client communication over video link, phone and email.
Working alongside routing and security architects to expand knowledge and provide comprehensive support off the back of network projects.
Maintaining of accurate logs and documentation.
Flexible working with some days from home is offered.
Suitable for CCNA or working towads CCNA.
1-2 years experience desirable.
CISCO and Fortinet experiance desirable.
Benefits:
A friendly and supportive working environment
Working with CCIE and similar level archtects, engineers and security proffessionals who will mentor you.
Time provided during work hours to study towards certification
Paid for certification
Exposure to large private and public sector networks
Exposure to cutting edge network and securiy technologies
Flexible working (3/5)
29/11/2021
Full time
Advatek is an award-winning next generation IT Services company delivering innovative security, networking, business continuity and cloud infrastructure solutions for businesses and public sector organisations across the UK. This is an exciting opportunity to develop your career by joining a newly formed service desk within an established network engineering and consultancy company. You will be supporting public and private sector including NHS trusts and FTSE 100 companies, delivering first class network support.
This opportunity will also offer superb exposure to new and emerging technologies working alongside highly qualified network and security consultants, and system architects. We offer training and development, giving study time within work hours and covering costs for training and certification. We are firm believers in developing talent and promoting from within, giving you the ability to progress your career to the highest levels within Advatek. This is all within a small but growing team.
Responsibilities will include.
Daily checks of client networks and alerts.
Troubleshooting of network and infrastructure issues.
Taking responsibility and ownership of tasks within an escalation framework.
Client communication over video link, phone and email.
Working alongside routing and security architects to expand knowledge and provide comprehensive support off the back of network projects.
Maintaining of accurate logs and documentation.
Flexible working with some days from home is offered.
Suitable for CCNA or working towads CCNA.
1-2 years experience desirable.
CISCO and Fortinet experiance desirable.
Benefits:
A friendly and supportive working environment
Working with CCIE and similar level archtects, engineers and security proffessionals who will mentor you.
Time provided during work hours to study towards certification
Paid for certification
Exposure to large private and public sector networks
Exposure to cutting edge network and securiy technologies
Flexible working (3/5)
2nd Line Support Engineer Are you looking to join a company who are passionate about driving digital transformation and champion the values of openness, honesty and trust? This opportunity offers a competitive salary and excellent company benefits. We are on the lookout for a 2nd Line Support Engineer to join a Microsoft Gold Partner organisation, committed to helping businesses realise their full potential through digital transformation. As a 2nd Line Support Engineer, you will become part of the Managed Services Team and be a frequent point of communication, providing customer facing interface for support queries and requests. You'll also be working in conjunction with the 1st and 3rd line teams to deliver a cohesive experience for clients. On a day-to-day basis, you will be responsible for updating customers on all stages of support calls, from logging, research, action plan, escalation to resolution. Further activities and responsibilities are detailed below. For this role, you must hold or be able to successfully achieve and maintain NPPV3 with SC. Knowledge of the ITIL ServiceDesk environment and a minimum of 2 years Support Engineer experience with Microsoft technologies is essential. Further requirements are listed below. The salary for this position is circa £24,000 - £26,000 per annum, depending on experience. The role is temporarily remote with a view to returning to office-based. Immediate start date available. Further Duties Co-ordinate support queries and requests Maintain knowledge base for all encountered issues Expected to escalate within a timely manner to the 3rd line support team if required Publish customer facing technical information such as best practice guides, FAQ's, etc. (excludes consulting engagement documentation) Provide reports and statistical analysis on issues reported and resolved for use by the account management teams and technical teams Provide a feedback loop to delivery and consulting teams Provide co-ordination of feedback and point of contact for customers and consultants for issues arising during project deployment (NB this is a secondary responsibility and will always take second place to customers with support contracts.) Major Incident - be able to analyse root cause and make recommendations cross platform Conform to change management process for internal and customers On call responsibilities within a pressurised support environment Delivery of customer support in line with the objectives of the team objectives, customer expectations and company contractual obligations Communicating internally and externally support issues, escalations, and action plans to resolve customer issues Supporting management by providing relevant and timely updates to customer issues Assist in the technology documentation and generation of Company Intellectual Property Build and maintain customer support information and documentation of supported customer environments Build and maintain Virtual environments for the replication of customer scenarios and testing of support solutions Windows Server administration for a multitude of systems Confidence in all communication methods when speaking to clients and end users. Open to 24/7 shift pattern Essential Criteria To be successful in the role, you must be able to demonstrate the following skills and experience: Must hold or be able to successfully achieve and maintain NPPV3 with SC A minimum of 2 years Support Engineer experience with Microsoft technologies Evidence of excellent customer service skills Knowledge of the ITIL ServiceDesk environment Excellent and demonstrable documentation ability, for both technical documents and customer communication The ability to work under their own initiative and as part of the team Working knowledge of basic system administration for SQL Server Understanding of cloud technology Specifically relating to hosting servers for both Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) with a view to server migration taking place in the future Work to strict SLA and ensure case information is correct and current Sufficient understanding of Windows 10, 8 and 7 Operating Systems SFIA As part of the screening process, the Skills Framework for the Information Age is used. This is made up of 7 levels of responsibility and more than 100 individual skills. More information can be found on the SFIA website. This role is expected to be a SFIA Level of Responsibility 2-3. Benefits: Private medical cover with mental health and dental upgrade Employer matched contributory pension (up to 5%) Sick pay Perkbox Get your birthday off Twice yearly Summit days Cycle scheme Flowers sent to your partner on their birthday Death in service life insurance Specsavers vouchers Referral programme If this role sounds of interest to you, then please submit your application below or get in touch with Sacha on . Alternatively you can email your CV to to apply.
04/11/2021
Full time
2nd Line Support Engineer Are you looking to join a company who are passionate about driving digital transformation and champion the values of openness, honesty and trust? This opportunity offers a competitive salary and excellent company benefits. We are on the lookout for a 2nd Line Support Engineer to join a Microsoft Gold Partner organisation, committed to helping businesses realise their full potential through digital transformation. As a 2nd Line Support Engineer, you will become part of the Managed Services Team and be a frequent point of communication, providing customer facing interface for support queries and requests. You'll also be working in conjunction with the 1st and 3rd line teams to deliver a cohesive experience for clients. On a day-to-day basis, you will be responsible for updating customers on all stages of support calls, from logging, research, action plan, escalation to resolution. Further activities and responsibilities are detailed below. For this role, you must hold or be able to successfully achieve and maintain NPPV3 with SC. Knowledge of the ITIL ServiceDesk environment and a minimum of 2 years Support Engineer experience with Microsoft technologies is essential. Further requirements are listed below. The salary for this position is circa £24,000 - £26,000 per annum, depending on experience. The role is temporarily remote with a view to returning to office-based. Immediate start date available. Further Duties Co-ordinate support queries and requests Maintain knowledge base for all encountered issues Expected to escalate within a timely manner to the 3rd line support team if required Publish customer facing technical information such as best practice guides, FAQ's, etc. (excludes consulting engagement documentation) Provide reports and statistical analysis on issues reported and resolved for use by the account management teams and technical teams Provide a feedback loop to delivery and consulting teams Provide co-ordination of feedback and point of contact for customers and consultants for issues arising during project deployment (NB this is a secondary responsibility and will always take second place to customers with support contracts.) Major Incident - be able to analyse root cause and make recommendations cross platform Conform to change management process for internal and customers On call responsibilities within a pressurised support environment Delivery of customer support in line with the objectives of the team objectives, customer expectations and company contractual obligations Communicating internally and externally support issues, escalations, and action plans to resolve customer issues Supporting management by providing relevant and timely updates to customer issues Assist in the technology documentation and generation of Company Intellectual Property Build and maintain customer support information and documentation of supported customer environments Build and maintain Virtual environments for the replication of customer scenarios and testing of support solutions Windows Server administration for a multitude of systems Confidence in all communication methods when speaking to clients and end users. Open to 24/7 shift pattern Essential Criteria To be successful in the role, you must be able to demonstrate the following skills and experience: Must hold or be able to successfully achieve and maintain NPPV3 with SC A minimum of 2 years Support Engineer experience with Microsoft technologies Evidence of excellent customer service skills Knowledge of the ITIL ServiceDesk environment Excellent and demonstrable documentation ability, for both technical documents and customer communication The ability to work under their own initiative and as part of the team Working knowledge of basic system administration for SQL Server Understanding of cloud technology Specifically relating to hosting servers for both Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) with a view to server migration taking place in the future Work to strict SLA and ensure case information is correct and current Sufficient understanding of Windows 10, 8 and 7 Operating Systems SFIA As part of the screening process, the Skills Framework for the Information Age is used. This is made up of 7 levels of responsibility and more than 100 individual skills. More information can be found on the SFIA website. This role is expected to be a SFIA Level of Responsibility 2-3. Benefits: Private medical cover with mental health and dental upgrade Employer matched contributory pension (up to 5%) Sick pay Perkbox Get your birthday off Twice yearly Summit days Cycle scheme Flowers sent to your partner on their birthday Death in service life insurance Specsavers vouchers Referral programme If this role sounds of interest to you, then please submit your application below or get in touch with Sacha on . Alternatively you can email your CV to to apply.
