Title: QA Automation Engineer
Contract Type: 12-month Fixed-Term Contract, Full-Time, 35 hours p/w
Salary : Circa £61,018 per annum (London weighted salary) or circa £53,345 per annum (Regional salary), dependant on experience
Grade: 10
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 14th April 2026
I nterview Dates: 20th April (initial assessment) Face to face interviews week commencing 27th April
NB: Please note the official job title for this vacancy is Quality Assurance Automation Engineer and QA Automation Engineer is for advertising purposes only
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Team at L&Q:
We’re looking for a QA Automation Engineer to join our Agile technology team at L&Q, where you’ll play a key role in building and improving automated testing frameworks that support critical systems used across our organisation.
This is an opportunity to work in a modern, collaborative environment, partnering closely with Developers and DevOps Engineers to deliver high-quality, scalable solutions that directly support our mission to create homes and neighbourhoods people are proud of.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Design, build and maintain automated test frameworks using tools such as Selenium and SpecFlow (C#)
Act as the QA lead within your Agile squad, shaping test strategy and approach
Develop and execute automated and manual test plans across functional, integration and UAT phases
Work closely with Developers and DevOps to embed testing within CI/CD pipelines
Identify defects early and ensure robust re-testing and quality assurance processes
Provide clear reporting and insight to support delivery decisions
Champion automation-first best practice and support engineers in improving test coverage
What you'll bring:
Strong experience in QA Automation Engineering
Hands-on experience with Selenium SpecFlow / C#
Experience working in Agile / Scrum teams
Knowledge of both manual and automated testing approaches
Experience testing across:, Web, Mobile, Desktop applications
ISTQB Foundation (or equivalent)
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace.
We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
31/03/2026
Contractor
Title: QA Automation Engineer
Contract Type: 12-month Fixed-Term Contract, Full-Time, 35 hours p/w
Salary : Circa £61,018 per annum (London weighted salary) or circa £53,345 per annum (Regional salary), dependant on experience
Grade: 10
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 14th April 2026
I nterview Dates: 20th April (initial assessment) Face to face interviews week commencing 27th April
NB: Please note the official job title for this vacancy is Quality Assurance Automation Engineer and QA Automation Engineer is for advertising purposes only
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Team at L&Q:
We’re looking for a QA Automation Engineer to join our Agile technology team at L&Q, where you’ll play a key role in building and improving automated testing frameworks that support critical systems used across our organisation.
This is an opportunity to work in a modern, collaborative environment, partnering closely with Developers and DevOps Engineers to deliver high-quality, scalable solutions that directly support our mission to create homes and neighbourhoods people are proud of.
If this sounds like you, we would love for you to apply!
Your impact in the role:
Design, build and maintain automated test frameworks using tools such as Selenium and SpecFlow (C#)
Act as the QA lead within your Agile squad, shaping test strategy and approach
Develop and execute automated and manual test plans across functional, integration and UAT phases
Work closely with Developers and DevOps to embed testing within CI/CD pipelines
Identify defects early and ensure robust re-testing and quality assurance processes
Provide clear reporting and insight to support delivery decisions
Champion automation-first best practice and support engineers in improving test coverage
What you'll bring:
Strong experience in QA Automation Engineering
Hands-on experience with Selenium SpecFlow / C#
Experience working in Agile / Scrum teams
Knowledge of both manual and automated testing approaches
Experience testing across:, Web, Mobile, Desktop applications
ISTQB Foundation (or equivalent)
About L&Q:
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.
When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace.
We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
09/03/2026
Full time
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Our client is a respected IT outsourcing and managed services provider, delivering innovative IT solutions to SMEs across the South-East. They are passionate about technology, teamwork, and personal development an environment where you can truly grow your skills and advance your career. Service Desk Engineer (1st 2nd Line) Develop Your IT Career! Location: Horsham (Must be a driver with your own transport) Salary: £27,000 £34,000 DOE Hours: Monday Friday, 09 30 As a Service Desk Engineer (1st 2nd Line) , you will be the friendly, knowledgeable first point of contact for clients. You ll solve technical issues, maintain systems remotely, and support project delivery alongside experienced senior engineers. Key Responsibilities Act as the first line of support for all incoming client queries via phone and email. Log and track requests in AutoTask, ensuring clients are updated throughout the process. Provide remote support using RMM tools, managing alerts and performing basic troubleshooting. Assist in monitoring, managing, and maintaining backups and device configurations. Escalate complex issues to senior engineers when required, maintaining strong collaboration across the team. Support small installations, projects, and deployments under guidance. Keep workspace, documentation, and systems organised and secure. Identify opportunities to improve efficiency and client satisfaction. What Our Client is Looking For Commercial IT support experience at 1st 2nd Line level (ideally within an MSP environment). Familiarity with Microsoft 365, Windows Server, and desktop support. Understanding of networking fundamentals (DNS, DHCP, firewalls, VPNs). Excellent customer service and communication skills under pressure. Strong organisational skills and a drive to learn new technologies. Full UK driving licence and own vehicle (essential). Why Join? Friendly, collaborative team culture. Exposure to a wide range of technologies. Ongoing training and career development opportunities. Competitive salary and benefits. Apply today and join a team that invests in your professional growth and success! Please note: Applicants must be eligible to work in the UK indefinitely and without sponsorship. For your information Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
02/04/2026
Full time
Our client is a respected IT outsourcing and managed services provider, delivering innovative IT solutions to SMEs across the South-East. They are passionate about technology, teamwork, and personal development an environment where you can truly grow your skills and advance your career. Service Desk Engineer (1st 2nd Line) Develop Your IT Career! Location: Horsham (Must be a driver with your own transport) Salary: £27,000 £34,000 DOE Hours: Monday Friday, 09 30 As a Service Desk Engineer (1st 2nd Line) , you will be the friendly, knowledgeable first point of contact for clients. You ll solve technical issues, maintain systems remotely, and support project delivery alongside experienced senior engineers. Key Responsibilities Act as the first line of support for all incoming client queries via phone and email. Log and track requests in AutoTask, ensuring clients are updated throughout the process. Provide remote support using RMM tools, managing alerts and performing basic troubleshooting. Assist in monitoring, managing, and maintaining backups and device configurations. Escalate complex issues to senior engineers when required, maintaining strong collaboration across the team. Support small installations, projects, and deployments under guidance. Keep workspace, documentation, and systems organised and secure. Identify opportunities to improve efficiency and client satisfaction. What Our Client is Looking For Commercial IT support experience at 1st 2nd Line level (ideally within an MSP environment). Familiarity with Microsoft 365, Windows Server, and desktop support. Understanding of networking fundamentals (DNS, DHCP, firewalls, VPNs). Excellent customer service and communication skills under pressure. Strong organisational skills and a drive to learn new technologies. Full UK driving licence and own vehicle (essential). Why Join? Friendly, collaborative team culture. Exposure to a wide range of technologies. Ongoing training and career development opportunities. Competitive salary and benefits. Apply today and join a team that invests in your professional growth and success! Please note: Applicants must be eligible to work in the UK indefinitely and without sponsorship. For your information Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
We have an excellent opportunity for a Service Desk Engineer to join a supportive IT team for a highly respected and well established educational organisation in Cambridgeshire, renowned for its outstanding facilities, collaborative culture, and strong investment in technology where your work will have a direct impact on both staff and students. You'll benefit from a forward-thinking environment, exposure to modern technologies, and a strong focus on work-life balance. As a Service Desk Engineer , you will provide high-quality, customer-focused IT support across multiple sites, acting as the first point of contact for technical issues. Key Responsibilities Deliver 1st line IT support across desktops, laptops, and mobile devices Act as the first point of contact for technical queries and incidents Install, configure, and support Microsoft 365 and Intune Manage users, permissions, and passwords via Active Directory Troubleshoot hardware, software, and basic network issues Support AV equipment including projectors and presentation systems Maintain accurate documentation (user guides, asset registers, procedures) Assist with IT projects and continuous improvement initiatives Proactively identify and resolve recurring technical issues About You You will be a proactive and customer-focused IT professional with experience in a Service Desk / IT Support Engineer role. Skills & Experience Experience in a Service Desk / IT Support role Strong knowledge of Windows OS and PC hardware Experience with Microsoft 365 and Intune Working knowledge of Active Directory Understanding of basic networking (connectivity, troubleshooting) Experience supporting AV equipment (desirable) Strong problem-solving and organisational skills Excellent communication and stakeholder engagement Ability to work independently and within a team Full driving licence / willingness to travel between local sites Why Apply? This is a fantastic opportunity to develop your technical skills within a modern, well-funded IT environment, gaining exposure to enterprise-level technologies while maintaining excellent work-life balance. If you're a Service Desk Engineer looking to take the next step in your career, apply today.
02/04/2026
Full time
We have an excellent opportunity for a Service Desk Engineer to join a supportive IT team for a highly respected and well established educational organisation in Cambridgeshire, renowned for its outstanding facilities, collaborative culture, and strong investment in technology where your work will have a direct impact on both staff and students. You'll benefit from a forward-thinking environment, exposure to modern technologies, and a strong focus on work-life balance. As a Service Desk Engineer , you will provide high-quality, customer-focused IT support across multiple sites, acting as the first point of contact for technical issues. Key Responsibilities Deliver 1st line IT support across desktops, laptops, and mobile devices Act as the first point of contact for technical queries and incidents Install, configure, and support Microsoft 365 and Intune Manage users, permissions, and passwords via Active Directory Troubleshoot hardware, software, and basic network issues Support AV equipment including projectors and presentation systems Maintain accurate documentation (user guides, asset registers, procedures) Assist with IT projects and continuous improvement initiatives Proactively identify and resolve recurring technical issues About You You will be a proactive and customer-focused IT professional with experience in a Service Desk / IT Support Engineer role. Skills & Experience Experience in a Service Desk / IT Support role Strong knowledge of Windows OS and PC hardware Experience with Microsoft 365 and Intune Working knowledge of Active Directory Understanding of basic networking (connectivity, troubleshooting) Experience supporting AV equipment (desirable) Strong problem-solving and organisational skills Excellent communication and stakeholder engagement Ability to work independently and within a team Full driving licence / willingness to travel between local sites Why Apply? This is a fantastic opportunity to develop your technical skills within a modern, well-funded IT environment, gaining exposure to enterprise-level technologies while maintaining excellent work-life balance. If you're a Service Desk Engineer looking to take the next step in your career, apply today.
Spectrum IT are working with a local Winchester client to hire Contract Build Engineers to join their team on an initial 7 month contract. The role is focused on supporting a hardware refresh project, replacing legacy Windows 10 devices with Windows 11 across the estate. Due to the nature of the role, this is a fully onsite role and has been deemed inside IR35. Candidates for this role will be local to the Southampton, Winchester and surrounding areas and be able to attend site 5 days per week. Key Responsibilities: Support the rollout of Windows 11 devices across the business Unbox, image/configure, and ship laptops and desktops to end users Maintain communication with users regarding delivery and handover Track and manage activity using Excel logs and Service Request tickets Assist with general IT support tasks as required Accurately update and close tickets using the internal ServiceDesk tool Essential Skills & Experience: Experience with device deployment and provisioning at scale Familiarity with Intune and/or MDM platforms Comfortable imaging, building, and setting up laptops and desktops Previous use of ServiceDesk tools to manage and track tickets Competent in using Excel and basic IT admin tools Strong communication and organisational skills A team player with a flexible, can-do attitude Additional Information: This is a fully onsite role based in the Winchester area. For more information and to submit your interest, please apply with an updated CV and be within a commutable distance of the Winchester office. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
01/04/2026
Contractor
Spectrum IT are working with a local Winchester client to hire Contract Build Engineers to join their team on an initial 7 month contract. The role is focused on supporting a hardware refresh project, replacing legacy Windows 10 devices with Windows 11 across the estate. Due to the nature of the role, this is a fully onsite role and has been deemed inside IR35. Candidates for this role will be local to the Southampton, Winchester and surrounding areas and be able to attend site 5 days per week. Key Responsibilities: Support the rollout of Windows 11 devices across the business Unbox, image/configure, and ship laptops and desktops to end users Maintain communication with users regarding delivery and handover Track and manage activity using Excel logs and Service Request tickets Assist with general IT support tasks as required Accurately update and close tickets using the internal ServiceDesk tool Essential Skills & Experience: Experience with device deployment and provisioning at scale Familiarity with Intune and/or MDM platforms Comfortable imaging, building, and setting up laptops and desktops Previous use of ServiceDesk tools to manage and track tickets Competent in using Excel and basic IT admin tools Strong communication and organisational skills A team player with a flexible, can-do attitude Additional Information: This is a fully onsite role based in the Winchester area. For more information and to submit your interest, please apply with an updated CV and be within a commutable distance of the Winchester office. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
01/04/2026
Full time
1st Line Support Technician (MSP) Chichester, PO20 (with hybrid / flexible working after training) £24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team. This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact for clients / users via phone and ticketing system Logging, troubleshooting and resolving first-line issues in line with SLAs Providing clear, friendly communication to non-technical users Preparing and configuring new devices Escalating to 2nd Line when required and working closely with senior engineers What We re Looking For: Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients Strong customer service and communication skills Good knowledge of Windows desktop environments and basic Microsoft 365 A calm, organised and professional approach Desire to learn and progress towards 2nd Line support A driving licence is essential IT certifications are a welcome bonus, but further training is provided In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support. Integral Recruitment is acting as an employment agency in regard to this advertisement.
Senior Office Technology Specialist - London (On-Site, Monday-Friday) Competitive salary plus excellent benefits A leading global professional services organisation is seeking an experienced Senior Office Technology Specialist to join its London Technology Operations team. This is a key position for someone who combines advanced audio-visual (AV) expertise with strong end-user technology support skills and a commitment to excellent client service. About the Role Senior Office Technology Specialist - London (On-Site, Monday-Friday) Competitive salary plus excellent benefits A leading global professional services organisation is seeking an experienced Senior Office Technology Specialist to join its London Technology Operations team. This is a key position for someone who combines advanced audio-visual (AV) expertise with strong end-user technology support skills and a commitment to excellent client service. About the Role The Senior OTS will focus on three core areas: Advanced AV Support Provide high-level support across client meeting rooms Manage and troubleshoot Zoom Rooms, Crestron, Poly and related equipment Support microphones, cameras, projectors and video conferencing systems Work with DSPs and control systems (Q-SYS, Crestron, AMX) Diagnose audio mixing and echo cancellation issues Provide end-to-end support for virtual and hybrid events, including town halls, webinars and internal meetings Tech Bar Operations Act as a senior escalation point within a walk-in Tech Bar environment Deliver professional, high-quality support to lawyers, business staff and clients Maintain excellent service standards and a client-focused approach Office Technology Support Provide deskside support for laptops, desktops, mobile devices and peripherals Assist with onboarding, device setup, office moves and general hardware support Liaise with internal teams and external vendors Manage hardware inventory, equipment procurement and disposal processes Maintain documentation, knowledge articles and technical procedures What They're Looking For Minimum 5 years' experience in IT support with strong AV system expertise Experience with Zoom Rooms, Crestron, Poly, Q-SYS, AMX or similar technologies Strong understanding of audio engineering fundamentals Experience supporting Windows, macOS, iOS and Android devices Proficient with enterprise applications and ticketing systems Excellent communication skills and a professional, client-service mindset Ability to work under pressure and support live meetings confidently Experience in a law firm or professional services environment is beneficial but not essential Role Details Location: London (full-time, on-site, Monday to Friday) Reporting structure: Part of the wider Technology Operations team, working closely with senior specialists and global technical teams Why Apply This is an excellent opportunity to join a respected organisation with a strong focus on technology, service quality and professional development. The role offers exposure to sophisticated AV systems, modern workplace technologies and a collaborative operational environment. If you are an experienced AV/IT support professional looking for your next step, we would be pleased to discuss the role further. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
01/04/2026
Full time
Senior Office Technology Specialist - London (On-Site, Monday-Friday) Competitive salary plus excellent benefits A leading global professional services organisation is seeking an experienced Senior Office Technology Specialist to join its London Technology Operations team. This is a key position for someone who combines advanced audio-visual (AV) expertise with strong end-user technology support skills and a commitment to excellent client service. About the Role Senior Office Technology Specialist - London (On-Site, Monday-Friday) Competitive salary plus excellent benefits A leading global professional services organisation is seeking an experienced Senior Office Technology Specialist to join its London Technology Operations team. This is a key position for someone who combines advanced audio-visual (AV) expertise with strong end-user technology support skills and a commitment to excellent client service. About the Role The Senior OTS will focus on three core areas: Advanced AV Support Provide high-level support across client meeting rooms Manage and troubleshoot Zoom Rooms, Crestron, Poly and related equipment Support microphones, cameras, projectors and video conferencing systems Work with DSPs and control systems (Q-SYS, Crestron, AMX) Diagnose audio mixing and echo cancellation issues Provide end-to-end support for virtual and hybrid events, including town halls, webinars and internal meetings Tech Bar Operations Act as a senior escalation point within a walk-in Tech Bar environment Deliver professional, high-quality support to lawyers, business staff and clients Maintain excellent service standards and a client-focused approach Office Technology Support Provide deskside support for laptops, desktops, mobile devices and peripherals Assist with onboarding, device setup, office moves and general hardware support Liaise with internal teams and external vendors Manage hardware inventory, equipment procurement and disposal processes Maintain documentation, knowledge articles and technical procedures What They're Looking For Minimum 5 years' experience in IT support with strong AV system expertise Experience with Zoom Rooms, Crestron, Poly, Q-SYS, AMX or similar technologies Strong understanding of audio engineering fundamentals Experience supporting Windows, macOS, iOS and Android devices Proficient with enterprise applications and ticketing systems Excellent communication skills and a professional, client-service mindset Ability to work under pressure and support live meetings confidently Experience in a law firm or professional services environment is beneficial but not essential Role Details Location: London (full-time, on-site, Monday to Friday) Reporting structure: Part of the wider Technology Operations team, working closely with senior specialists and global technical teams Why Apply This is an excellent opportunity to join a respected organisation with a strong focus on technology, service quality and professional development. The role offers exposure to sophisticated AV systems, modern workplace technologies and a collaborative operational environment. If you are an experienced AV/IT support professional looking for your next step, we would be pleased to discuss the role further. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
Location This role is located at our Manchester office and requires on-site attendance 5 days a week due to the nature of the role. Office base: Heron House, 47 Lloyd Street, Manchester, M2 5LE. The induction process for the role will be conducted in person. About the job Job summary The Office for National Statistics (ONS) is the UK's largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration. Do you enjoy technology? Are you looking for a role where you can make a real impact supporting delivery of Statistics for the Public Good strategy for the UK? Can you work under pressure in a fast-paced environment? Would you thrive in an exciting environment that uses modern IT technology and infrastructure? Can you provide excellent service to both our internal and external customers? Then this could be the role for you We are looking for an enthusiastic person with a real passion for user experience and IT to join our lively team of approximately twenty engineers, supporting several sites and around 5000+ users. The post is based in our Manchester office only and requires on-site attendance within Service Support Hours (8am-5.30pm) operated on a rota basis. Job description We're looking for a Corporate Technical Support Engineer with a real drive and passion for excellent user experience. The role resides within our Corporate Technical Support team who are responsible for resolving service calls relating to the use of IT devices and their applications, including mobile phones, laptops, tablets, and desktop computers. You will be interacting with users across numerous communication channels, both virtual and face-to-face i.e. Microsoft Teams/Outlook, ServiceNow or our Tech bars. Some elements of this work can be physically demanding and involve lifting and installing equipment such as Monitors/personal computers and supporting meeting room equipment. As a member of the Corporate Technical support team, you will be supporting and maintaining new and existing services, products, and platforms. The ideal candidate would have an interest in end user computing and mobile device management. Our team culture is based around agile working and providing excellent service to both our internal and external customers. Responsibilities As a Corporate Technical Support Infrastructure Engineer your responsibilities will include but are not limited to, for the services, products and platforms supported: Responding to incidents, requests and changes. Monitoring the configuration, availability, security, capacity and performance. Engaging in continuous improvement activities. Tracking the life cycle of assets from acquisition through to disposal applying quality updates to asset records. Maximising the use of tools and technologies to deliver operational excellence. Engaging in wider communities of practice, identifying good practices we can adopt and sharing our experiences. Person specification Essential Criteria: A passion for technology and a keen technical interest. Able to use own initiative. Good troubleshooting and problem-solving skills. Excellent customer service and interpersonal skills. Capability to work under pressure and prioritise effectively to deliver quality outputs in a fast-paced environment. Ability to communicate effectively with a range of customers. Contributes to challenging existing processes to continually improve.
01/04/2026
Full time
Location This role is located at our Manchester office and requires on-site attendance 5 days a week due to the nature of the role. Office base: Heron House, 47 Lloyd Street, Manchester, M2 5LE. The induction process for the role will be conducted in person. About the job Job summary The Office for National Statistics (ONS) is the UK's largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration. Do you enjoy technology? Are you looking for a role where you can make a real impact supporting delivery of Statistics for the Public Good strategy for the UK? Can you work under pressure in a fast-paced environment? Would you thrive in an exciting environment that uses modern IT technology and infrastructure? Can you provide excellent service to both our internal and external customers? Then this could be the role for you We are looking for an enthusiastic person with a real passion for user experience and IT to join our lively team of approximately twenty engineers, supporting several sites and around 5000+ users. The post is based in our Manchester office only and requires on-site attendance within Service Support Hours (8am-5.30pm) operated on a rota basis. Job description We're looking for a Corporate Technical Support Engineer with a real drive and passion for excellent user experience. The role resides within our Corporate Technical Support team who are responsible for resolving service calls relating to the use of IT devices and their applications, including mobile phones, laptops, tablets, and desktop computers. You will be interacting with users across numerous communication channels, both virtual and face-to-face i.e. Microsoft Teams/Outlook, ServiceNow or our Tech bars. Some elements of this work can be physically demanding and involve lifting and installing equipment such as Monitors/personal computers and supporting meeting room equipment. As a member of the Corporate Technical support team, you will be supporting and maintaining new and existing services, products, and platforms. The ideal candidate would have an interest in end user computing and mobile device management. Our team culture is based around agile working and providing excellent service to both our internal and external customers. Responsibilities As a Corporate Technical Support Infrastructure Engineer your responsibilities will include but are not limited to, for the services, products and platforms supported: Responding to incidents, requests and changes. Monitoring the configuration, availability, security, capacity and performance. Engaging in continuous improvement activities. Tracking the life cycle of assets from acquisition through to disposal applying quality updates to asset records. Maximising the use of tools and technologies to deliver operational excellence. Engaging in wider communities of practice, identifying good practices we can adopt and sharing our experiences. Person specification Essential Criteria: A passion for technology and a keen technical interest. Able to use own initiative. Good troubleshooting and problem-solving skills. Excellent customer service and interpersonal skills. Capability to work under pressure and prioritise effectively to deliver quality outputs in a fast-paced environment. Ability to communicate effectively with a range of customers. Contributes to challenging existing processes to continually improve.
LA International Computer Consultants Ltd
Dundee, Angus
Site Based engineer Installation Technicians provide desktop hardware installation services where basic technical skills are required for a service delivery solution. Installation Technicians will typically un-box and install kit to desk and connect peripherals, connect cables (eg power and network) and perform any relevant power on self-tests. Basic steps to start automated builds and simple scripted post-login configuration may also be required. Technicians may be asked to work variable shift patterns as business requires. Additionally: Upkeep of system records, principally ServiceNow Strict adherence to procedures, scripts and polices is a must. Flexibility of working days will be required, though minimal, with notice. Current UK driving license mandatory. Candidate to have a Driving license and to live within commutable distance to Dundee LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
01/04/2026
Contractor
Site Based engineer Installation Technicians provide desktop hardware installation services where basic technical skills are required for a service delivery solution. Installation Technicians will typically un-box and install kit to desk and connect peripherals, connect cables (eg power and network) and perform any relevant power on self-tests. Basic steps to start automated builds and simple scripted post-login configuration may also be required. Technicians may be asked to work variable shift patterns as business requires. Additionally: Upkeep of system records, principally ServiceNow Strict adherence to procedures, scripts and polices is a must. Flexibility of working days will be required, though minimal, with notice. Current UK driving license mandatory. Candidate to have a Driving license and to live within commutable distance to Dundee LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Job Title: Senior Software Engineer Location: Somerset Salary: up to £60,000 An opportunity has arisen for a Senior Software Engineer to join a growing engineering team delivering software solutions used in industrial environments. You will develop and maintain desktop and web applications using C#, and WPF, contributing to both new development and ongoing system improvements. The role involves close collaboration with multidisciplinary teams and input into architectural decisions. The Role You will work across a blend of modern service based systems and established desktop applications, contributing to both ongoing improvements and new product development. The position involves hands on development, architectural input, and close collaboration with multidisciplinary engineering teams. Key responsiblities Design, develop, test, and maintain desktop and web applications Work with C#, WPF, and modern JavaScript frameworks Support and enhance legacy systems while helping drive modernisation Contribute to architectural decisions and system design discussions Requirements Strong experience in C# and WPF desktop application development Experience with modern frontend frameworks Experience with Microservices If this role is of interest, please apply below.
01/04/2026
Full time
Job Title: Senior Software Engineer Location: Somerset Salary: up to £60,000 An opportunity has arisen for a Senior Software Engineer to join a growing engineering team delivering software solutions used in industrial environments. You will develop and maintain desktop and web applications using C#, and WPF, contributing to both new development and ongoing system improvements. The role involves close collaboration with multidisciplinary teams and input into architectural decisions. The Role You will work across a blend of modern service based systems and established desktop applications, contributing to both ongoing improvements and new product development. The position involves hands on development, architectural input, and close collaboration with multidisciplinary engineering teams. Key responsiblities Design, develop, test, and maintain desktop and web applications Work with C#, WPF, and modern JavaScript frameworks Support and enhance legacy systems while helping drive modernisation Contribute to architectural decisions and system design discussions Requirements Strong experience in C# and WPF desktop application development Experience with modern frontend frameworks Experience with Microservices If this role is of interest, please apply below.
Job Title: 2nd Line Support Team Leader Location: Near Richmond, London (On-site) Salary: £40,000 - £45,000 About the Role We are seeking a highly motivated and versatile IT professional to join our client in South West London. This role combines hands-on 2nd Line Support with team leadership and project coordination responsibilities within a fast-paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service delivery. Key Responsibilities Provide advanced technical support for escalated issues across desktop, server, and network environments Troubleshoot and resolve incidents related to Microsoft technologies, networking, and cloud services Manage and maintain client infrastructure, including patching, monitoring, and upgrades Allocate tickets and manage workloads to meet SLAs Drive best practices, service improvements, and process adherence Act as a key escalation point and ensure high levels of customer satisfaction Assist in planning and delivering IT projects Coordinate internal resources and track project progress Maintain project documentation and communicate updates to stakeholders Required Skills & Experience Proven experience in a 2nd Line Support role within an MSP environment (essential) Previous experience leading or mentoring a team Strong troubleshooting skills across: Windows Server & Desktop OS Microsoft 365 / Azure Active Directory & Group Policy Networking (DNS, DHCP, VPNs, firewalls) Experience supporting multiple clients in a fast-paced environment Solid understanding of ITIL principles and ticketing systems Desirable Skills Experience with project delivery or coordination Relevant certifications (e.g. Microsoft, CompTIA, ITIL) Exposure to cybersecurity tools and best practices
01/04/2026
Full time
Job Title: 2nd Line Support Team Leader Location: Near Richmond, London (On-site) Salary: £40,000 - £45,000 About the Role We are seeking a highly motivated and versatile IT professional to join our client in South West London. This role combines hands-on 2nd Line Support with team leadership and project coordination responsibilities within a fast-paced Managed Service Provider. You will play a key role in supporting clients, delivering IT projects, and leading a small team of engineers to ensure high-quality service delivery. Key Responsibilities Provide advanced technical support for escalated issues across desktop, server, and network environments Troubleshoot and resolve incidents related to Microsoft technologies, networking, and cloud services Manage and maintain client infrastructure, including patching, monitoring, and upgrades Allocate tickets and manage workloads to meet SLAs Drive best practices, service improvements, and process adherence Act as a key escalation point and ensure high levels of customer satisfaction Assist in planning and delivering IT projects Coordinate internal resources and track project progress Maintain project documentation and communicate updates to stakeholders Required Skills & Experience Proven experience in a 2nd Line Support role within an MSP environment (essential) Previous experience leading or mentoring a team Strong troubleshooting skills across: Windows Server & Desktop OS Microsoft 365 / Azure Active Directory & Group Policy Networking (DNS, DHCP, VPNs, firewalls) Experience supporting multiple clients in a fast-paced environment Solid understanding of ITIL principles and ticketing systems Desirable Skills Experience with project delivery or coordination Relevant certifications (e.g. Microsoft, CompTIA, ITIL) Exposure to cybersecurity tools and best practices
IT Systems Engineer Banking / Financial Services London (Hybrid - 3 days in office) Up to £50,000 + Bonus + Benefits A well-established London-based bank is seeking an IT Systems Engineer to join its close-knit internal technology team. This is an excellent opportunity for a hands-on IT professional who enjoys working across infrastructure, support, and projects . You'll play a key role in maintaining and improving core systems while providing high-quality internal support. The Role Delivering 1st, 2nd and some 3rd line support across infrastructure and systems Supporting core banking and business applications Monitoring network performance and troubleshooting issues Managing backups and restores Supporting network and system upgrades Contributing to IT projects and continuous improvement initiatives Assisting with security controls and compliance in a regulated environment About You To be considered, you will have: Strong experience in desktop and end-user support Solid knowledge of Active Directory, Domain Controllers and Group Policy Experience supporting business or financial applications Strong Microsoft Office / M365 support skills Windows Server administration experience Exposure to cyber security principles, endpoint protection, and security policy implementation
01/04/2026
Full time
IT Systems Engineer Banking / Financial Services London (Hybrid - 3 days in office) Up to £50,000 + Bonus + Benefits A well-established London-based bank is seeking an IT Systems Engineer to join its close-knit internal technology team. This is an excellent opportunity for a hands-on IT professional who enjoys working across infrastructure, support, and projects . You'll play a key role in maintaining and improving core systems while providing high-quality internal support. The Role Delivering 1st, 2nd and some 3rd line support across infrastructure and systems Supporting core banking and business applications Monitoring network performance and troubleshooting issues Managing backups and restores Supporting network and system upgrades Contributing to IT projects and continuous improvement initiatives Assisting with security controls and compliance in a regulated environment About You To be considered, you will have: Strong experience in desktop and end-user support Solid knowledge of Active Directory, Domain Controllers and Group Policy Experience supporting business or financial applications Strong Microsoft Office / M365 support skills Windows Server administration experience Exposure to cyber security principles, endpoint protection, and security policy implementation
Configuration Supervisor - IT Deployment / Build Birmingham Monday-Friday - 06:00 - 14:30 Permanent The Opportunity An exciting opportunity has arisen for an experienced Configuration Supervisor to join a fast-paced IT operations environment, leading a team responsible for the build, configuration, and deployment of IT equipment. This role is ideal for someone with a strong background in IT hardware deployment or configuration who is looking to step into, or further develop, a hands-on leadership position. The Role You will be responsible for supervising a team of engineers who configure IT equipment (laptops, desktops, and devices) to customer specifications, ensuring all orders are delivered accurately, on time, and to agreed standards. This is a floor-based, operational leadership role, where you will play a key part in maintaining productivity, quality, and team performance. Key Responsibilities Lead, motivate and support a team of configuration engineers Ensure all devices are built and configured to required standards and customer specifications Monitor workflow and resolve issues quickly to avoid delays or backlogs Work closely with scheduling, technical, and warehouse teams to ensure smooth operations Drive performance against KPIs and SLAs Conduct team reviews, training, and development activities Support recruitment, onboarding, and general people management duties Maintain accurate records and ensure internal systems are up to date Promote and maintain health & safety standards across the team Support continuous improvement within the configuration and deployment process What We're Looking For Proven experience in a supervisory or team leader role within an IT environment Strong background in IT hardware configuration, deployment, or build environments Experience working to KPIs and service level agreements (SLAs) Good knowledge of: Desktop / laptop builds Operating systems (Windows, Android, iOS) Strong communication and team leadership skills Ability to manage workloads in a fast-paced, operational setting Comfortable working in a hands-on, floor-based environmentsirable Certifications such as CompTIA A+ or Server+ Experience with ISO standards and processes Health & Safety training (e.g. First Aid, Fire Marshal) Additional Requirements Ability to obtain relevant security clearance (government or police level, depending on projects) What's on Offer Competitive salary + benefits package Career development and progression opportunities Supportive and inclusive working environment Opportunity to work within a large, established IT services operation
01/04/2026
Full time
Configuration Supervisor - IT Deployment / Build Birmingham Monday-Friday - 06:00 - 14:30 Permanent The Opportunity An exciting opportunity has arisen for an experienced Configuration Supervisor to join a fast-paced IT operations environment, leading a team responsible for the build, configuration, and deployment of IT equipment. This role is ideal for someone with a strong background in IT hardware deployment or configuration who is looking to step into, or further develop, a hands-on leadership position. The Role You will be responsible for supervising a team of engineers who configure IT equipment (laptops, desktops, and devices) to customer specifications, ensuring all orders are delivered accurately, on time, and to agreed standards. This is a floor-based, operational leadership role, where you will play a key part in maintaining productivity, quality, and team performance. Key Responsibilities Lead, motivate and support a team of configuration engineers Ensure all devices are built and configured to required standards and customer specifications Monitor workflow and resolve issues quickly to avoid delays or backlogs Work closely with scheduling, technical, and warehouse teams to ensure smooth operations Drive performance against KPIs and SLAs Conduct team reviews, training, and development activities Support recruitment, onboarding, and general people management duties Maintain accurate records and ensure internal systems are up to date Promote and maintain health & safety standards across the team Support continuous improvement within the configuration and deployment process What We're Looking For Proven experience in a supervisory or team leader role within an IT environment Strong background in IT hardware configuration, deployment, or build environments Experience working to KPIs and service level agreements (SLAs) Good knowledge of: Desktop / laptop builds Operating systems (Windows, Android, iOS) Strong communication and team leadership skills Ability to manage workloads in a fast-paced, operational setting Comfortable working in a hands-on, floor-based environmentsirable Certifications such as CompTIA A+ or Server+ Experience with ISO standards and processes Health & Safety training (e.g. First Aid, Fire Marshal) Additional Requirements Ability to obtain relevant security clearance (government or police level, depending on projects) What's on Offer Competitive salary + benefits package Career development and progression opportunities Supportive and inclusive working environment Opportunity to work within a large, established IT services operation
IT Support Engineer - Business Contracts Location: Based in Pinchbeck, Spalding, South Lincolnshire, with work around the East Midlands Salary : £26,000 - £29,000 per annum Vacancy Type: Full-time The Role We are looking for an enthusiastic individual to join our vibrant Spalding based IT company supporting businesses around the East Midlands. This role is working with our business contract customers (you will have access to a pool van). The ideal candidate will have a proven understanding of Office 365, Windows desktop and server, with at least one years previous experience in a similar role, willingness to learn new skills and work independently. Excellent communications skills are essential and an expectation to complete your role effectively. Full UK Driving Licence is essential. Key Responsibilities Provide onsite and remote technical support across desktops, networks, and cloud systems. Resolve support tickets within agreed timeframes. Troubleshoot issues efficiently and communicate clearly with customers. Act as a trusted point of contact during onsite visits. Provide advice on improvements, upgrades, and best practices We have a professional and friendly team of engineers ready to assist with new projects as well as day to day operations. We have a team of installers who are available for data cabling work, wireless installation, projector installations, CCTV etc, allowing a faster order to installation timescale. We supply hardware, software and are authorised resellers for most interactive products. The services we offer are specifically built for each organisation, dependant on the current infrastructure, future requirements and the continued delivery of core services. All of our contracts are tailored specifically for the organisation based on a mixture of hardware ownership and user requirements. Skills and Qualifications The ideal candidate will have: Excellent people skills. Excellent time management. Excellent Communications skills. Proven knowledge of Windows Active Directory and Office 365. Happy to work individually as well as part of a team. Full / clean driving license. Full DBS Check required. About Us Setup in 2001 to provide ICT support to both Education and Business, the business soon developed and by 2005, we became a limited company. With a proven record of working in the Lincolnshire Schools ICT Service since 2001, we continue to build on our experience and infrastructure. Based in Pinchbeck, Spalding, South Lincolnshire, the core of our focus is working with Primary Schools where we find a local service, complemented by regular visits by the same engineer has proved very successful. Now based in our own building in Pinchbeck, Spalding, we have the platform to develop for the next 10 years, along with warehouse space and a purpose built builds and repairs facility. We also have an office in Metheringham near Lincoln. To Apply If you feel you are a suitable candidate and would like to work for Ark ICT Solutions Ltd, please do not hesitate to apply.
01/04/2026
Full time
IT Support Engineer - Business Contracts Location: Based in Pinchbeck, Spalding, South Lincolnshire, with work around the East Midlands Salary : £26,000 - £29,000 per annum Vacancy Type: Full-time The Role We are looking for an enthusiastic individual to join our vibrant Spalding based IT company supporting businesses around the East Midlands. This role is working with our business contract customers (you will have access to a pool van). The ideal candidate will have a proven understanding of Office 365, Windows desktop and server, with at least one years previous experience in a similar role, willingness to learn new skills and work independently. Excellent communications skills are essential and an expectation to complete your role effectively. Full UK Driving Licence is essential. Key Responsibilities Provide onsite and remote technical support across desktops, networks, and cloud systems. Resolve support tickets within agreed timeframes. Troubleshoot issues efficiently and communicate clearly with customers. Act as a trusted point of contact during onsite visits. Provide advice on improvements, upgrades, and best practices We have a professional and friendly team of engineers ready to assist with new projects as well as day to day operations. We have a team of installers who are available for data cabling work, wireless installation, projector installations, CCTV etc, allowing a faster order to installation timescale. We supply hardware, software and are authorised resellers for most interactive products. The services we offer are specifically built for each organisation, dependant on the current infrastructure, future requirements and the continued delivery of core services. All of our contracts are tailored specifically for the organisation based on a mixture of hardware ownership and user requirements. Skills and Qualifications The ideal candidate will have: Excellent people skills. Excellent time management. Excellent Communications skills. Proven knowledge of Windows Active Directory and Office 365. Happy to work individually as well as part of a team. Full / clean driving license. Full DBS Check required. About Us Setup in 2001 to provide ICT support to both Education and Business, the business soon developed and by 2005, we became a limited company. With a proven record of working in the Lincolnshire Schools ICT Service since 2001, we continue to build on our experience and infrastructure. Based in Pinchbeck, Spalding, South Lincolnshire, the core of our focus is working with Primary Schools where we find a local service, complemented by regular visits by the same engineer has proved very successful. Now based in our own building in Pinchbeck, Spalding, we have the platform to develop for the next 10 years, along with warehouse space and a purpose built builds and repairs facility. We also have an office in Metheringham near Lincoln. To Apply If you feel you are a suitable candidate and would like to work for Ark ICT Solutions Ltd, please do not hesitate to apply.
We are seeking a Software Engineer with strong C++ skills to join a small, highly technical development team. This role offers the opportunity to work on sophisticated software that controls high-precision hardware systems and performs complex image analysis. You will collaborate closely with engineers and scientists to design and deliver integrated hardware and software solutions. What you'll do Develop Windows desktop applications using C++ and .NET Design, implement and test software for high-precision systems and imaging platforms Work closely with hardware engineers and technical specialists Contribute to software architecture, planning and agile development Write automated tests and support system validation Occasionally assist with system installation and configuration What we're looking for 2-4+ years of software development experience Strong C++ development experience (essential) Experience with .NET (VB.NET) / WinForms or similar desktop frameworks Degree in a STEM discipline Strong problem-solving and mathematical skills Ability to work effectively in a small collaborative engineering team Desirable experience Multi-threading or concurrent programming Image analysis or data modelling 3D geometry or mathematical modelling Git and automated testing Embedded systems or hardware control Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
01/04/2026
Full time
We are seeking a Software Engineer with strong C++ skills to join a small, highly technical development team. This role offers the opportunity to work on sophisticated software that controls high-precision hardware systems and performs complex image analysis. You will collaborate closely with engineers and scientists to design and deliver integrated hardware and software solutions. What you'll do Develop Windows desktop applications using C++ and .NET Design, implement and test software for high-precision systems and imaging platforms Work closely with hardware engineers and technical specialists Contribute to software architecture, planning and agile development Write automated tests and support system validation Occasionally assist with system installation and configuration What we're looking for 2-4+ years of software development experience Strong C++ development experience (essential) Experience with .NET (VB.NET) / WinForms or similar desktop frameworks Degree in a STEM discipline Strong problem-solving and mathematical skills Ability to work effectively in a small collaborative engineering team Desirable experience Multi-threading or concurrent programming Image analysis or data modelling 3D geometry or mathematical modelling Git and automated testing Embedded systems or hardware control Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
IT Support Engineer - Schools Contracts Location: Based in Pinchbeck, Spalding, South Lincolnshire, with work around the Lincoln area Salary : £26,000 - £29,000 per annum Vacancy Type: Full-time The Role We are looking for an enthusiastic individual to join our vibrant Spalding based IT company supporting businesses around the East Midlands. This role is working with our school's contract customers (provided with a van) around the Lincoln area. The ideal candidate will have a proven understanding of Office 365, Windows desktop and server, with at least one year's previous experience in a similar role, willingness to learn new skills and work independently. Excellent communications skills are essential and an expectation to complete your role effectively. Full UK Driving Licence is essential. Key Responsibilities We have a professional and friendly team of engineers ready to assist with new projects as well as day to day operations. We have a team of installers who are available for data cabling work, wireless installation, projector installations, CCTV etc, allowing a faster order to installation timescale. We supply hardware, software and are authorised resellers for most interactive products. The services we offer are specifically built for each organisation, dependant on the current infrastructure, future requirements and the continued delivery of core services. All of our contracts are tailored specifically for the organisation based on a mixture of hardware ownership and user requirements. Skills and Qualifications The ideal candidate will have: Excellent people skills. Excellent time management. Excellent Communications skills. Proven knowledge of Windows Active Directory and Office 365. Happy to work individually as well as part of a team. Full / clean driving license. Full DBS Check required. About Us Setup in 2001 to provide ICT support to both Education and Business, the business soon developed and by 2005, we became a limited company. With a proven record of working in the Lincolnshire Schools ICT Service since 2001, we continue to build on our experience and infrastructure. Based in Pinchbeck, Spalding, South Lincolnshire, the core of our focus is working with Primary Schools where we find a local service, complemented by regular visits by the same engineer has proved very successful. Now based in our own building in Pinchbeck, Spalding, we have the platform to develop for the next 10 years, along with warehouse space and a purpose built builds and repairs facility. We also have an office in Metheringham near Lincoln. To Apply If you feel you are a suitable candidate and would like to work for Ark ICT Solutions Ltd, please do not hesitate to apply.
01/04/2026
Full time
IT Support Engineer - Schools Contracts Location: Based in Pinchbeck, Spalding, South Lincolnshire, with work around the Lincoln area Salary : £26,000 - £29,000 per annum Vacancy Type: Full-time The Role We are looking for an enthusiastic individual to join our vibrant Spalding based IT company supporting businesses around the East Midlands. This role is working with our school's contract customers (provided with a van) around the Lincoln area. The ideal candidate will have a proven understanding of Office 365, Windows desktop and server, with at least one year's previous experience in a similar role, willingness to learn new skills and work independently. Excellent communications skills are essential and an expectation to complete your role effectively. Full UK Driving Licence is essential. Key Responsibilities We have a professional and friendly team of engineers ready to assist with new projects as well as day to day operations. We have a team of installers who are available for data cabling work, wireless installation, projector installations, CCTV etc, allowing a faster order to installation timescale. We supply hardware, software and are authorised resellers for most interactive products. The services we offer are specifically built for each organisation, dependant on the current infrastructure, future requirements and the continued delivery of core services. All of our contracts are tailored specifically for the organisation based on a mixture of hardware ownership and user requirements. Skills and Qualifications The ideal candidate will have: Excellent people skills. Excellent time management. Excellent Communications skills. Proven knowledge of Windows Active Directory and Office 365. Happy to work individually as well as part of a team. Full / clean driving license. Full DBS Check required. About Us Setup in 2001 to provide ICT support to both Education and Business, the business soon developed and by 2005, we became a limited company. With a proven record of working in the Lincolnshire Schools ICT Service since 2001, we continue to build on our experience and infrastructure. Based in Pinchbeck, Spalding, South Lincolnshire, the core of our focus is working with Primary Schools where we find a local service, complemented by regular visits by the same engineer has proved very successful. Now based in our own building in Pinchbeck, Spalding, we have the platform to develop for the next 10 years, along with warehouse space and a purpose built builds and repairs facility. We also have an office in Metheringham near Lincoln. To Apply If you feel you are a suitable candidate and would like to work for Ark ICT Solutions Ltd, please do not hesitate to apply.
Role Summary: Job Title: IT Support Engineer - 2nd & 3rd Line Support Engineer Job Type: Permanent Pay: Up to £60,000 + Benefits & Bonus Location: Cheltenham (5 days on site) Security Clearance: Must be a Sole UK National (Eligible for DV Clearance) About the client: Imagine being at the absolute vanguard of digital evolution, working for a consultancy that doesn't just navigate the future-they build it. Our client is a powerhouse in digital transformation, technical consultancy, and complex system integration, renowned for solving the "unsolvable" for the UK's most critical sectors. They operate as an elite engineering hub where mission-critical projects meet cutting-edge innovation. With a culture rooted in agility and excellence, they provide the backbone for high-stakes environments, ensuring that the technology protecting and powering the nation is always ten steps ahead. If you want to work where your input directly impacts national-scale infrastructure within a high-calibre, collaborative team, this is the place. About the job: This is a pivotal role for an aspiring engineer to bridge the gap between core support and high-level infrastructure engineering. You will be embedded within a high-security environment, taking ownership of a modern Microsoft ecosystem. This isn't just about fixing tickets; it's about managing a sophisticated tech stack involving Azure, Intune, and advanced security tooling. You will be the go-to person for troubleshooting desktop environments while simultaneously driving automation through PowerShell. It is a rare opportunity to be fully sponsored for Developed Vetting (DV) clearance while working alongside industry experts who are committed to your technical growth and certification path. Key Responsibilities: Lead the administration of Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Entra ID. Manage Azure fundamentals, overseeing virtual machines, networking, storage, and resource management. Drive endpoint management and security using Microsoft Intune and Defender. Ensure robust security and compliance through Purview and Conditional Access policies. Utilise PowerShell scripting to automate routine administrative tasks and improve system efficiency. Provide expert first and second-line support, troubleshooting complex desktop and networking issues (DNS, DHCP, TCP/IP, VPN). Key Skills: Microsoft 365, Exchange Online, SharePoint, Teams, Entra ID, Azure, Intune, Microsoft Defender, Purview, Conditional Access, PowerShell, DNS, DHCP, TCP/IP, VPN, Desktop Troubleshooting, NSD. How to apply: Please either apply through this advert or emailing me directly via . For further information please call me: . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
01/04/2026
Full time
Role Summary: Job Title: IT Support Engineer - 2nd & 3rd Line Support Engineer Job Type: Permanent Pay: Up to £60,000 + Benefits & Bonus Location: Cheltenham (5 days on site) Security Clearance: Must be a Sole UK National (Eligible for DV Clearance) About the client: Imagine being at the absolute vanguard of digital evolution, working for a consultancy that doesn't just navigate the future-they build it. Our client is a powerhouse in digital transformation, technical consultancy, and complex system integration, renowned for solving the "unsolvable" for the UK's most critical sectors. They operate as an elite engineering hub where mission-critical projects meet cutting-edge innovation. With a culture rooted in agility and excellence, they provide the backbone for high-stakes environments, ensuring that the technology protecting and powering the nation is always ten steps ahead. If you want to work where your input directly impacts national-scale infrastructure within a high-calibre, collaborative team, this is the place. About the job: This is a pivotal role for an aspiring engineer to bridge the gap between core support and high-level infrastructure engineering. You will be embedded within a high-security environment, taking ownership of a modern Microsoft ecosystem. This isn't just about fixing tickets; it's about managing a sophisticated tech stack involving Azure, Intune, and advanced security tooling. You will be the go-to person for troubleshooting desktop environments while simultaneously driving automation through PowerShell. It is a rare opportunity to be fully sponsored for Developed Vetting (DV) clearance while working alongside industry experts who are committed to your technical growth and certification path. Key Responsibilities: Lead the administration of Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Entra ID. Manage Azure fundamentals, overseeing virtual machines, networking, storage, and resource management. Drive endpoint management and security using Microsoft Intune and Defender. Ensure robust security and compliance through Purview and Conditional Access policies. Utilise PowerShell scripting to automate routine administrative tasks and improve system efficiency. Provide expert first and second-line support, troubleshooting complex desktop and networking issues (DNS, DHCP, TCP/IP, VPN). Key Skills: Microsoft 365, Exchange Online, SharePoint, Teams, Entra ID, Azure, Intune, Microsoft Defender, Purview, Conditional Access, PowerShell, DNS, DHCP, TCP/IP, VPN, Desktop Troubleshooting, NSD. How to apply: Please either apply through this advert or emailing me directly via . For further information please call me: . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Azure Cloud Engineer (AVD) - Software Solution - Fully remote Daily rate: £250 - £350 Duration: 6 months Start: ASAP My client is looking for a freelance Cloud Operations Engineer to support our growing infrastructure and application deployment needs within Microsoft Azure. The ideal candidates will have strong hands-on experience with Azure services, a solid understanding of operational best practices, and familiarity with .NET desktop application environments. Prior experience with Azure Virtual Desktop (AVD) is a must. Key Responsibilities: Support and maintain cloud-based infrastructure and services primarily in Microsoft Azure. Implement and manage cloud environments to support .NET desktop application development and deployment. Monitor, troubleshoot, and optimise cloud operations for performance, security, and cost-efficiency. Support and enhance Azure Virtual Desktop (AVD) environments (preferred but not mandatory). Collaborate with cross-functional teams including developers, QA, and project managers in an Agile/SCRUM environment. Assist in automating operational processes and deploying updates through CI/CD pipelines. Document configurations, processes, and runbooks to support ongoing operations and knowledge sharing. Requirements: 3-5 years of experience in cloud operations, with a strong focus on Microsoft Azure. Expert-level domain knowledge of Azure (resource management, networking, identity, monitoring, automation). Azure Virtual Desktop (AVD) experience strongly preferred. Familiarity with supporting or deploying .NET desktop applications in cloud environments. Experience working in an SDLC/SCRUM or Agile development environment. Strong scripting and automation skills (e.g., PowerShell, ARM templates, Azure CLI, or Bicep). Excellent communication and documentation abilities. Rates depend on experience and client requirements
01/04/2026
Contractor
Azure Cloud Engineer (AVD) - Software Solution - Fully remote Daily rate: £250 - £350 Duration: 6 months Start: ASAP My client is looking for a freelance Cloud Operations Engineer to support our growing infrastructure and application deployment needs within Microsoft Azure. The ideal candidates will have strong hands-on experience with Azure services, a solid understanding of operational best practices, and familiarity with .NET desktop application environments. Prior experience with Azure Virtual Desktop (AVD) is a must. Key Responsibilities: Support and maintain cloud-based infrastructure and services primarily in Microsoft Azure. Implement and manage cloud environments to support .NET desktop application development and deployment. Monitor, troubleshoot, and optimise cloud operations for performance, security, and cost-efficiency. Support and enhance Azure Virtual Desktop (AVD) environments (preferred but not mandatory). Collaborate with cross-functional teams including developers, QA, and project managers in an Agile/SCRUM environment. Assist in automating operational processes and deploying updates through CI/CD pipelines. Document configurations, processes, and runbooks to support ongoing operations and knowledge sharing. Requirements: 3-5 years of experience in cloud operations, with a strong focus on Microsoft Azure. Expert-level domain knowledge of Azure (resource management, networking, identity, monitoring, automation). Azure Virtual Desktop (AVD) experience strongly preferred. Familiarity with supporting or deploying .NET desktop applications in cloud environments. Experience working in an SDLC/SCRUM or Agile development environment. Strong scripting and automation skills (e.g., PowerShell, ARM templates, Azure CLI, or Bicep). Excellent communication and documentation abilities. Rates depend on experience and client requirements
IT Engineer Wrexham - 5 days a week on-site £35,000 + bonus Our client in Wrexham is on the lookout for an IT Engineer who will be responsible for managing the IT Infrastructure, networks and support the Digital Transformation in the organisation to help support the team in developing bespoke software platforms Main duties and responsibilities: Providing excellent IT support and day-to-day maintenance of systems to the client base Provide support in the following areas: Active Directory, Servers Management (Windows and Ubuntu), SQL (SQL Server & MySQL), Virtual Machines (VMware, Vsphere), Backups (Veeam), Documentation (Confluence), Synology DSM Work with Microsoft Office 365 and show a good understanding of Windows operating systems Assist with General Software installation and network management Network device management & installation, printer servers, Laptops / Desktops, Switches, Firewalls, Raspberry Pi's. configuration and ongoing usability of system hardware and software. Providing user's support within the company for local and remote workers The following skills and experience will be beneficial for this role: IT documentation control, CISCO Meraki cloud Windows Server Creating BI reports from company IT systems Passion for IT and the prevention of security threats and attack vectors Understanding of basic IT security principles Completed a minimum HNC/HND or Degree Strong communication on all levels, including complex IT issues in simple terms Some of the benefits that come with this role: 20 days annual leave + bank holidays 19-21 non-working Fridays offered per year Flexible start and finish times Annual company bonus Subsidised Onsite Restaurant Employer pension contributions 50% discount health plan membership, dental, medal treatment, private/GP consultants / health assessments, prescription charges my wellbeing, hospital cover, new child payment
01/04/2026
Full time
IT Engineer Wrexham - 5 days a week on-site £35,000 + bonus Our client in Wrexham is on the lookout for an IT Engineer who will be responsible for managing the IT Infrastructure, networks and support the Digital Transformation in the organisation to help support the team in developing bespoke software platforms Main duties and responsibilities: Providing excellent IT support and day-to-day maintenance of systems to the client base Provide support in the following areas: Active Directory, Servers Management (Windows and Ubuntu), SQL (SQL Server & MySQL), Virtual Machines (VMware, Vsphere), Backups (Veeam), Documentation (Confluence), Synology DSM Work with Microsoft Office 365 and show a good understanding of Windows operating systems Assist with General Software installation and network management Network device management & installation, printer servers, Laptops / Desktops, Switches, Firewalls, Raspberry Pi's. configuration and ongoing usability of system hardware and software. Providing user's support within the company for local and remote workers The following skills and experience will be beneficial for this role: IT documentation control, CISCO Meraki cloud Windows Server Creating BI reports from company IT systems Passion for IT and the prevention of security threats and attack vectors Understanding of basic IT security principles Completed a minimum HNC/HND or Degree Strong communication on all levels, including complex IT issues in simple terms Some of the benefits that come with this role: 20 days annual leave + bank holidays 19-21 non-working Fridays offered per year Flexible start and finish times Annual company bonus Subsidised Onsite Restaurant Employer pension contributions 50% discount health plan membership, dental, medal treatment, private/GP consultants / health assessments, prescription charges my wellbeing, hospital cover, new child payment
3 Line IT Support Engineer Salary: £45k + excellent benefits package Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance required. We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate. 3 Line IT Support Engineer experience requirements: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances The role: Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
01/04/2026
Full time
3 Line IT Support Engineer Salary: £45k + excellent benefits package Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance required. We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate. 3 Line IT Support Engineer experience requirements: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances The role: Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.
