1st line Service desk engineers required Nottingham 1 year rolling contract Hourly rate £19.44 + Overtime Must have active SC Clearance An SC Cleared First Line Analyst for a Service Desk team for one of our prestigious customers. The role will focus on providing a top-class service as a first point of contact for anyone with IT related issues. This role will be covering the hours of 8am till 6pm, Monday to Friday, with varying shift patterns. The primary duties will include receiving and fulfilling Requests within agreed SLAs with some limited potential to provide Incident Management support. Although this is a First Line Analyst role, there may also be 2nd line aspects too. Based in one of the offices in Nottingham or Milton Keynes, you will be working in a small team. Prior technical knowledge of hardware and software is an advantage, but not vital as training is given to the successful applicants. Attitude and aptitude are as important as technical skills. The team has a wide range of experience with ages, we welcome applications from people beginning their IT career and also more experience service desk professionals Please call Steve Hill on (phone number removed) IND/LET
03/03/2026
Seasonal
1st line Service desk engineers required Nottingham 1 year rolling contract Hourly rate £19.44 + Overtime Must have active SC Clearance An SC Cleared First Line Analyst for a Service Desk team for one of our prestigious customers. The role will focus on providing a top-class service as a first point of contact for anyone with IT related issues. This role will be covering the hours of 8am till 6pm, Monday to Friday, with varying shift patterns. The primary duties will include receiving and fulfilling Requests within agreed SLAs with some limited potential to provide Incident Management support. Although this is a First Line Analyst role, there may also be 2nd line aspects too. Based in one of the offices in Nottingham or Milton Keynes, you will be working in a small team. Prior technical knowledge of hardware and software is an advantage, but not vital as training is given to the successful applicants. Attitude and aptitude are as important as technical skills. The team has a wide range of experience with ages, we welcome applications from people beginning their IT career and also more experience service desk professionals Please call Steve Hill on (phone number removed) IND/LET
Elevate Technology Group Ltd
Chalfont St. Peter, Buckinghamshire
Job Title: Application Support Analyst Location: Gerrards Cross, Buckinghamshire Salary: 35,000 - 40,000 (plus benefits) A growing healthcare organisation is looking for an Application Support Analyst to join their technology team in Gerrards Cross. This is a hands on technical support role focused on business critical applications used across clinical and operational environments. You will act as a key link between end users, IT, and third party providers, ensuring systems remain reliable, secure, and fit for purpose in a fast paced healthcare setting. The Role You will be responsible for supporting, maintaining, and improving a range of internal applications and databases. This role suits someone technical, proactive, and confident working independently while still being a strong team player. Key responsibilities include: - Providing 2nd line application support to internal users - Managing and resolving incidents and service requests - Investigating application, database, and system issues - Writing and running SQL queries for troubleshooting and data analysis - Supporting Windows based environments and related infrastructure - Working with remote access tools to support users across multiple sites - Documenting fixes, processes, and known errors Essential skills and experience: - Proven experience in an Application Support or similar technical support role - Strong working knowledge of SQL and relational databases - Experience supporting Windows environments - Familiarity with service desk and ticketing tools such as Jira - Experience using remote access and support tools - Excellent communication and interpersonal skills Desirable, not essential: - Experience supporting applications within healthcare or regulated environments - Understanding of data security and confidentiality best practices If you are an Application Support Analyst who enjoys solving problems, working with users, and taking ownership of technical issues, this is a great opportunity to join a purpose driven healthcare organisation.
02/03/2026
Full time
Job Title: Application Support Analyst Location: Gerrards Cross, Buckinghamshire Salary: 35,000 - 40,000 (plus benefits) A growing healthcare organisation is looking for an Application Support Analyst to join their technology team in Gerrards Cross. This is a hands on technical support role focused on business critical applications used across clinical and operational environments. You will act as a key link between end users, IT, and third party providers, ensuring systems remain reliable, secure, and fit for purpose in a fast paced healthcare setting. The Role You will be responsible for supporting, maintaining, and improving a range of internal applications and databases. This role suits someone technical, proactive, and confident working independently while still being a strong team player. Key responsibilities include: - Providing 2nd line application support to internal users - Managing and resolving incidents and service requests - Investigating application, database, and system issues - Writing and running SQL queries for troubleshooting and data analysis - Supporting Windows based environments and related infrastructure - Working with remote access tools to support users across multiple sites - Documenting fixes, processes, and known errors Essential skills and experience: - Proven experience in an Application Support or similar technical support role - Strong working knowledge of SQL and relational databases - Experience supporting Windows environments - Familiarity with service desk and ticketing tools such as Jira - Experience using remote access and support tools - Excellent communication and interpersonal skills Desirable, not essential: - Experience supporting applications within healthcare or regulated environments - Understanding of data security and confidentiality best practices If you are an Application Support Analyst who enjoys solving problems, working with users, and taking ownership of technical issues, this is a great opportunity to join a purpose driven healthcare organisation.
Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term progression into areas like systems administration, implementation or IT projects. You'll be part of a close-knit IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders. You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS, Microsoft 365, and Active Directory Confident communicating with users at all levels Location: This role is based in Bradford, 5 days a week to begin with, reducing to hybrid after the first 3 months. Salary: Up to £40k depending on experience. If this sounds like the right opportunity for you, please apply - we have interview slots available! We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
27/02/2026
Full time
Keen to work in an autonomous support role and make a real impact on the IT function? You'll join a multi-brand organisation seeking a proactive and solutions-focused IT Support Analyst. This role offers a rare opportunity to combine hands-on support with the chance to contribute to systems analysis, process improvement, and long-term progression into areas like systems administration, implementation or IT projects. You'll be part of a close-knit IT team that delivers exceptional service across a group of brands. With a high-performing helpdesk already in place, your focus will be on owning 1st and 2nd line support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders. You'll also contribute to internal training initiatives, help streamline support processes, and take part in project work as the business continues to modernise its IT systems. Key experience: 2+ years experience in a 1st/2nd Line IT Support role Strong troubleshooting skills across hardware, software, printers, ERP, and user account issues Familiarity with Windows OS, Microsoft 365, and Active Directory Confident communicating with users at all levels Location: This role is based in Bradford, 5 days a week to begin with, reducing to hybrid after the first 3 months. Salary: Up to £40k depending on experience. If this sounds like the right opportunity for you, please apply - we have interview slots available! We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Java Developers - Java21 min, TDD & BDD, West Yorkshire, 12 month contract - Inside IR35 - 750 /day Major Government client has superb opportunities for outstanding Java Developers with recent experience of Java21 or later. Working within a Team of Developers, Designers and Analysts, you will be an experienced Java Developer with a solid understanding of Agile, and on a day-to-day basis you will be responsible for designing, creating and improving new and existing products, platforms and transactions across government projects. Skills/ experience: You will have recent experience with Java 21 (or later), an excellent understanding of TDD and BDD, large microservice architectures, working in an Agile environment, be willing to work in a pair programming environment, have experience in implementing APIs for internal and external use along with the skills to build up a useful, robust automated test suite to support a continuous deployment environment. Additionally you will take part in 2nd-line support of applications and platforms, including occasional support outside of office hours, working knowledge of Unix-like operating systems such as Linux and/or Mac OS X coupled with understanding of the use of Responsive Web Design. Desirable skills include working knowledge of Jackson, JAX-RS, mocking frameworks such as Mockito, and messaging platforms such as ActiveMQ or Kafka, MongoDB or other document databases, building and scaling high-traffic websites and handling large data sets and scaling their handling and storage. Hybrid role, 60% in the office per week in Leeds Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
27/02/2026
Contractor
Java Developers - Java21 min, TDD & BDD, West Yorkshire, 12 month contract - Inside IR35 - 750 /day Major Government client has superb opportunities for outstanding Java Developers with recent experience of Java21 or later. Working within a Team of Developers, Designers and Analysts, you will be an experienced Java Developer with a solid understanding of Agile, and on a day-to-day basis you will be responsible for designing, creating and improving new and existing products, platforms and transactions across government projects. Skills/ experience: You will have recent experience with Java 21 (or later), an excellent understanding of TDD and BDD, large microservice architectures, working in an Agile environment, be willing to work in a pair programming environment, have experience in implementing APIs for internal and external use along with the skills to build up a useful, robust automated test suite to support a continuous deployment environment. Additionally you will take part in 2nd-line support of applications and platforms, including occasional support outside of office hours, working knowledge of Unix-like operating systems such as Linux and/or Mac OS X coupled with understanding of the use of Responsive Web Design. Desirable skills include working knowledge of Jackson, JAX-RS, mocking frameworks such as Mockito, and messaging platforms such as ActiveMQ or Kafka, MongoDB or other document databases, building and scaling high-traffic websites and handling large data sets and scaling their handling and storage. Hybrid role, 60% in the office per week in Leeds Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Fusion People Ltd
High Heaton, Newcastle Upon Tyne
ava Developers - Java21 min, TDD & BDD, Tyne & Wear, 12 month contract - Inside IR35 - 750 /day Major Government client has superb opportunities for outstanding Java Developers with recent experience of Java21 or later. Working within a Team of Developers, Designers and Analysts, you will be an experienced Java Developer with a solid understanding of Agile, and on a day-to-day basis you will be responsible for designing, creating and improving new and existing products, platforms and transactions across government projects. Skills/ experience: You will have recent experience with Java 21 (or later), an excellent understanding of TDD and BDD, large microservice architectures, working in an Agile environment, be willing to work in a pair programming environment, have experience in implementing APIs for internal and external use along with the skills to build up a useful, robust automated test suite to support a continuous deployment environment. Additionally you will take part in 2nd-line support of applications and platforms, including occasional support outside of office hours, working knowledge of Unix-like operating systems such as Linux and/or Mac OS X coupled with understanding of the use of Responsive Web Design. Desirable skills include working knowledge of Jackson, JAX-RS, mocking frameworks such as Mockito, and messaging platforms such as ActiveMQ or Kafka, MongoDB or other document databases, building and scaling high-traffic websites and handling large data sets and scaling their handling and storage. Hybrid role, 60% in the office per week in Newcastle Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
26/02/2026
Contractor
ava Developers - Java21 min, TDD & BDD, Tyne & Wear, 12 month contract - Inside IR35 - 750 /day Major Government client has superb opportunities for outstanding Java Developers with recent experience of Java21 or later. Working within a Team of Developers, Designers and Analysts, you will be an experienced Java Developer with a solid understanding of Agile, and on a day-to-day basis you will be responsible for designing, creating and improving new and existing products, platforms and transactions across government projects. Skills/ experience: You will have recent experience with Java 21 (or later), an excellent understanding of TDD and BDD, large microservice architectures, working in an Agile environment, be willing to work in a pair programming environment, have experience in implementing APIs for internal and external use along with the skills to build up a useful, robust automated test suite to support a continuous deployment environment. Additionally you will take part in 2nd-line support of applications and platforms, including occasional support outside of office hours, working knowledge of Unix-like operating systems such as Linux and/or Mac OS X coupled with understanding of the use of Responsive Web Design. Desirable skills include working knowledge of Jackson, JAX-RS, mocking frameworks such as Mockito, and messaging platforms such as ActiveMQ or Kafka, MongoDB or other document databases, building and scaling high-traffic websites and handling large data sets and scaling their handling and storage. Hybrid role, 60% in the office per week in Newcastle Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Java Developers - Java21 min, TDD & BDD, North West, 12 month contract - Inside IR35 - 750 /day Major Government client has superb opportunities for outstanding Java Developers with recent experience of Java21 or later. Working within a Team of Developers, Designers and Analysts, you will be an experienced Java Developer with a solid understanding of Agile, and on a day-to-day basis you will be responsible for designing, creating and improving new and existing products, platforms and transactions across government projects. Skills/ experience: You will have recent experience with Java 21 (or later), an excellent understanding of TDD and BDD, large microservice architectures, working in an Agile environment, be willing to work in a pair programming environment, have experience in implementing APIs for internal and external use along with the skills to build up a useful, robust automated test suite to support a continuous deployment environment. Additionally you will take part in 2nd-line support of applications and platforms, including occasional support outside of office hours, working knowledge of Unix-like operating systems such as Linux and/or Mac OS X coupled with understanding of the use of Responsive Web Design. Desirable skills include working knowledge of Jackson, JAX-RS, mocking frameworks such as Mockito, and messaging platforms such as ActiveMQ or Kafka, MongoDB or other document databases, building and scaling high-traffic websites and handling large data sets and scaling their handling and storage. Hybrid role, 60% in the office per week in Manchester Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
26/02/2026
Contractor
Java Developers - Java21 min, TDD & BDD, North West, 12 month contract - Inside IR35 - 750 /day Major Government client has superb opportunities for outstanding Java Developers with recent experience of Java21 or later. Working within a Team of Developers, Designers and Analysts, you will be an experienced Java Developer with a solid understanding of Agile, and on a day-to-day basis you will be responsible for designing, creating and improving new and existing products, platforms and transactions across government projects. Skills/ experience: You will have recent experience with Java 21 (or later), an excellent understanding of TDD and BDD, large microservice architectures, working in an Agile environment, be willing to work in a pair programming environment, have experience in implementing APIs for internal and external use along with the skills to build up a useful, robust automated test suite to support a continuous deployment environment. Additionally you will take part in 2nd-line support of applications and platforms, including occasional support outside of office hours, working knowledge of Unix-like operating systems such as Linux and/or Mac OS X coupled with understanding of the use of Responsive Web Design. Desirable skills include working knowledge of Jackson, JAX-RS, mocking frameworks such as Mockito, and messaging platforms such as ActiveMQ or Kafka, MongoDB or other document databases, building and scaling high-traffic websites and handling large data sets and scaling their handling and storage. Hybrid role, 60% in the office per week in Manchester Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
I am currently looking for a strong 2nd line IT technician/engineer/analyst to join a great MSP client of mine based in Chessington. They have a diverse portfolio of clients and need someone with great communication skills and positive attitude to assist with technical issues. They are big advocates of supporting and developing employees so a willingness to grow your skills is a must. Key Responsibilities/Duties Exceptional communication skills with a customer first mentality Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits Work within defined SLAs and ensure excellent customer satisfaction Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments Configure and deploy laptops, desktops, mobile devices, and other hardware Carry out onboarding and offboarding tasks, including device setup and account administration Perform administration in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune Communicate clearly and professionally with clients, managing expectations effectively Assist with IT projects such as migrations, system upgrades, and security improvements Ideal Background Previous experience in an MSP or fast-paced IT support environment (preferred) Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure Familiarity with RMM and PSA tools Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi) Knowledge of backup systems Knowledge of firewall and switch configurations Side Notes 5 days on-site in Chessington (Free parking available)
26/02/2026
Full time
I am currently looking for a strong 2nd line IT technician/engineer/analyst to join a great MSP client of mine based in Chessington. They have a diverse portfolio of clients and need someone with great communication skills and positive attitude to assist with technical issues. They are big advocates of supporting and developing employees so a willingness to grow your skills is a must. Key Responsibilities/Duties Exceptional communication skills with a customer first mentality Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits Work within defined SLAs and ensure excellent customer satisfaction Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments Configure and deploy laptops, desktops, mobile devices, and other hardware Carry out onboarding and offboarding tasks, including device setup and account administration Perform administration in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune Communicate clearly and professionally with clients, managing expectations effectively Assist with IT projects such as migrations, system upgrades, and security improvements Ideal Background Previous experience in an MSP or fast-paced IT support environment (preferred) Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure Familiarity with RMM and PSA tools Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi) Knowledge of backup systems Knowledge of firewall and switch configurations Side Notes 5 days on-site in Chessington (Free parking available)
IT Service Desk Analyst Location: Epsom Working Hours: Shift work between 7am - 6pm, with 1 in 4/5 weekends Benefits: Competitive salary, Hybrid working, Pension contributions, Bonus scheme, Car scheme, Private medical cover, Wellbeing support, Onsite gym, 25+ days holiday plus volunteering leave, Flexible working, Training opportunities and more! We're looking for a skilled IT Service Desk Analyst to join a busy support team in a well-established financial services company. You'll provide 1st and 2nd line support, occasionally 3rd line, to internal teams and partners. Strong communication and a customer focused approach are key in the role / team, as you'll be helping colleagues of varying technical experience resolve issues efficiently and confidently. What We're Looking For: Experience in both 1st and 2nd line support Enjoy helping customers and solving technical issues Team player joining an existing team of four Confidence in supporting 330+ permanent employees and over 200 outsourced staff Willing to work shifts (between 7am - 6pm) and 1 in 4/5 weekends Key Responsibilities: Log, prioritise, and resolve technical issues Deliver excellent customer service across channels Escalate and manage major incidents Support change, problem management, and projects Maintain documentation and assist with internal tools like Power Apps What You'll Bring: 5+ years IT Service Desk experience Strong Windows 11, Office 365, Active Directory, SCCM, and ITSM skills Clear communication, customer-focused, ITIL knowledge Nice to Have: Financial services experience Vulnerability management tools (e.g., Qualys) Power Apps or service automation experience Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
25/02/2026
Full time
IT Service Desk Analyst Location: Epsom Working Hours: Shift work between 7am - 6pm, with 1 in 4/5 weekends Benefits: Competitive salary, Hybrid working, Pension contributions, Bonus scheme, Car scheme, Private medical cover, Wellbeing support, Onsite gym, 25+ days holiday plus volunteering leave, Flexible working, Training opportunities and more! We're looking for a skilled IT Service Desk Analyst to join a busy support team in a well-established financial services company. You'll provide 1st and 2nd line support, occasionally 3rd line, to internal teams and partners. Strong communication and a customer focused approach are key in the role / team, as you'll be helping colleagues of varying technical experience resolve issues efficiently and confidently. What We're Looking For: Experience in both 1st and 2nd line support Enjoy helping customers and solving technical issues Team player joining an existing team of four Confidence in supporting 330+ permanent employees and over 200 outsourced staff Willing to work shifts (between 7am - 6pm) and 1 in 4/5 weekends Key Responsibilities: Log, prioritise, and resolve technical issues Deliver excellent customer service across channels Escalate and manage major incidents Support change, problem management, and projects Maintain documentation and assist with internal tools like Power Apps What You'll Bring: 5+ years IT Service Desk experience Strong Windows 11, Office 365, Active Directory, SCCM, and ITSM skills Clear communication, customer-focused, ITIL knowledge Nice to Have: Financial services experience Vulnerability management tools (e.g., Qualys) Power Apps or service automation experience Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Microsoft Technical Services Analyst - to 3rd Line Stoke-on-Trent, Staffordshire | Hybrid (2 Days Onsite per Week) £37,000 + On-Call Rota (1 in 6 at £225 per week) + Overtime + Excellent Benefits Are you a confident 2nd Line IT Support Engineer ready to step up into a true 3rd Line role? Want to build your career within a nationally recognised retail brand with a modern Microsoft-focused environment? This opportunity offers exactly that - a springboard into a stronger, more specialised technical career for 2026. The Opportunity: You'll join a specialist team supporting a major UK-wide Microsoft infrastructure for a leading High Street & online retailer. The environment is broad, modern, and continually evolving - covering cloud, virtualisation, storage, security, and enterprise-scale Wintel systems. You'll operate across both 2nd and 3rd Line levels, taking ownership of priority incidents (P1/P2), resolving complex technical issues, and supporting core infrastructure platforms. Perfect for an Engineer who wants career growth, technical depth, and exposure to large-scale systems. You'll work across a modern Microsoft-centric estate covering: Core Expertise: Azure Local & Distributed Infrastructure: Support server infrastructures unified under Azure Arc Monitoring & maintaining hybrid-cloud environments Ensuring consistent operations across stores, distribution sites & cloud platforms Operational Infrastructure Support with EUC: Active Directory, DNS, DHCP AOVPN & RSA Remote Access Citrix Enterprise SQL MoveIT Automation & FTP Monitoring & backup systems Support across cloud, datacentre & retail locations Manage & maintain physical and virtual server estates Useful Qualifications (Not Essential) Microsoft MCP - Installing & Configuring Windows 10/11 MCSA or equivalent ITIL Foundation Degree in IT or related discipline Why This Role? Step into 3rd Line Engineering. Join a respected national retailer with real career paths. Work with cutting-edge Microsoft cloud & datacentre technologies. Hybrid flexibility with regular onsite collaboration. Strong team culture with specialist technical peers Ready to Level Up in 2026? Call today to secure your interview!
25/02/2026
Full time
Microsoft Technical Services Analyst - to 3rd Line Stoke-on-Trent, Staffordshire | Hybrid (2 Days Onsite per Week) £37,000 + On-Call Rota (1 in 6 at £225 per week) + Overtime + Excellent Benefits Are you a confident 2nd Line IT Support Engineer ready to step up into a true 3rd Line role? Want to build your career within a nationally recognised retail brand with a modern Microsoft-focused environment? This opportunity offers exactly that - a springboard into a stronger, more specialised technical career for 2026. The Opportunity: You'll join a specialist team supporting a major UK-wide Microsoft infrastructure for a leading High Street & online retailer. The environment is broad, modern, and continually evolving - covering cloud, virtualisation, storage, security, and enterprise-scale Wintel systems. You'll operate across both 2nd and 3rd Line levels, taking ownership of priority incidents (P1/P2), resolving complex technical issues, and supporting core infrastructure platforms. Perfect for an Engineer who wants career growth, technical depth, and exposure to large-scale systems. You'll work across a modern Microsoft-centric estate covering: Core Expertise: Azure Local & Distributed Infrastructure: Support server infrastructures unified under Azure Arc Monitoring & maintaining hybrid-cloud environments Ensuring consistent operations across stores, distribution sites & cloud platforms Operational Infrastructure Support with EUC: Active Directory, DNS, DHCP AOVPN & RSA Remote Access Citrix Enterprise SQL MoveIT Automation & FTP Monitoring & backup systems Support across cloud, datacentre & retail locations Manage & maintain physical and virtual server estates Useful Qualifications (Not Essential) Microsoft MCP - Installing & Configuring Windows 10/11 MCSA or equivalent ITIL Foundation Degree in IT or related discipline Why This Role? Step into 3rd Line Engineering. Join a respected national retailer with real career paths. Work with cutting-edge Microsoft cloud & datacentre technologies. Hybrid flexibility with regular onsite collaboration. Strong team culture with specialist technical peers Ready to Level Up in 2026? Call today to secure your interview!
We are currently recruiting for a 2nd Line Desktop Support Analyst to join a busy internal IT Support Team. Working in a fast pace environment you will trouble shoot end users for issues including hardware and software orientated issues as well as completing configuration and system management based tasks. You will manage request via the call management system solving problems remotely or at desk side as well as dealing with any daily user walkups. As well as past end user support experience you must have experience supporting Windows 11 and MacOS environments including associated end user devices and software. You will have experience also supporting M365 as well as other systems and applications. Candidates must have excellent customer service and stakeholder management skills. This role will be 5 days onsite in Central London. 6 month initial contract Day Rate £210 - £230 per day via a umbrella company Please apply today for immediate consideration
24/02/2026
Contractor
We are currently recruiting for a 2nd Line Desktop Support Analyst to join a busy internal IT Support Team. Working in a fast pace environment you will trouble shoot end users for issues including hardware and software orientated issues as well as completing configuration and system management based tasks. You will manage request via the call management system solving problems remotely or at desk side as well as dealing with any daily user walkups. As well as past end user support experience you must have experience supporting Windows 11 and MacOS environments including associated end user devices and software. You will have experience also supporting M365 as well as other systems and applications. Candidates must have excellent customer service and stakeholder management skills. This role will be 5 days onsite in Central London. 6 month initial contract Day Rate £210 - £230 per day via a umbrella company Please apply today for immediate consideration
IT Support Engineer Blackburn Up to £35,000 About the Role CV Screen is recruiting for a talented 2nd Line IT Support Engineer to join a well-established, nationwide organisation within the equipment and services sector. Based in Blackburn and offering a salary of £35,000 plus excellent benefits , this is a fantastic opportunity to join a growing IT team supporting a large, multi-site operation. This is an office-based role (5 days per week) with regular travel to depots across the UK sometimes including overnight stays or week-long project work, balanced by periods with minimal travel. If you re looking for a varied, hands-on role with real career progression, this could be ideal. Duties & Responsibilities Act as the key escalation point for 1st Line Support and provide advanced desktop and application support Manage and resolve helpdesk tickets in line with SLAs and KPIs Support and troubleshoot desktops, laptops, telephony, networking and server-related issues Assist with infrastructure projects, new site rollouts and system upgrades Travel to remote sites to deliver on-site support and project implementation What Experience is Required Strong 2nd line support experience across Windows 10/11 and Microsoft 365 environments Solid understanding of AD, GPO, DHCP, DNS and networking fundamentals Experience supporting multi-site environments and willingness to travel (full UK driving licence required) Salary & Benefits Salary of £35,000 Excellent benefits package Exposure to infrastructure and project work Clear progression opportunities within a growing IT function Location This role is based in Blackburn and is commutable from Preston, Burnley, Bolton, Accrington, Chorley, Bury and Manchester . Office-based, 5 days per week. How to Apply To apply, please send your CV in strict confidence to Giselle Whitton of CV Screen . Alternate Job Titles 2nd Line IT Support Engineer 2nd Line Support Analyst IT Infrastructure Support Engineer Desktop Support Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
24/02/2026
Full time
IT Support Engineer Blackburn Up to £35,000 About the Role CV Screen is recruiting for a talented 2nd Line IT Support Engineer to join a well-established, nationwide organisation within the equipment and services sector. Based in Blackburn and offering a salary of £35,000 plus excellent benefits , this is a fantastic opportunity to join a growing IT team supporting a large, multi-site operation. This is an office-based role (5 days per week) with regular travel to depots across the UK sometimes including overnight stays or week-long project work, balanced by periods with minimal travel. If you re looking for a varied, hands-on role with real career progression, this could be ideal. Duties & Responsibilities Act as the key escalation point for 1st Line Support and provide advanced desktop and application support Manage and resolve helpdesk tickets in line with SLAs and KPIs Support and troubleshoot desktops, laptops, telephony, networking and server-related issues Assist with infrastructure projects, new site rollouts and system upgrades Travel to remote sites to deliver on-site support and project implementation What Experience is Required Strong 2nd line support experience across Windows 10/11 and Microsoft 365 environments Solid understanding of AD, GPO, DHCP, DNS and networking fundamentals Experience supporting multi-site environments and willingness to travel (full UK driving licence required) Salary & Benefits Salary of £35,000 Excellent benefits package Exposure to infrastructure and project work Clear progression opportunities within a growing IT function Location This role is based in Blackburn and is commutable from Preston, Burnley, Bolton, Accrington, Chorley, Bury and Manchester . Office-based, 5 days per week. How to Apply To apply, please send your CV in strict confidence to Giselle Whitton of CV Screen . Alternate Job Titles 2nd Line IT Support Engineer 2nd Line Support Analyst IT Infrastructure Support Engineer Desktop Support Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Pentagon Talent have partnered with an award-winning international law firm. This highly respected firm are seeking a dynamic and experienced Finance Systems Analyst to join their finance team. This is an exciting opportunity to work in a fast-paced, high-performing finance team, providing expert support across core financial systems and playing a key role in system development and optimisation.Reporting to the Finance Systems and Reporting Manager, the Finance Systems Analyst will work closely with the wider finance team and senior stakeholders across the business, ensuring systems are effectively maintained, optimised, and aligned with operational requirements. Key Responsibilities of The Finance System Analyst Provide 2nd and 3rd line support for finance systems, including the core Practice Management System and related financial solutions. Maintain, develop, and test system functionality to ensure optimal performance and data integrity. Support upgrades, testing new software versions, and implementing system enhancements. Collaborate with internal teams and external vendors to resolve technical issues and maximise system effectiveness. Generate and maintain accurate custom reports to support finance operations and decision-making. Provide guidance and training to finance and operational colleagues on system use. Required Skills & Experience of The Financial System Analyst Proven experience with Financial Systems and database tools such as SQL and similar programs. Strong understanding of finance processes and reporting requirements. Strong organisational and planning skills, able to prioritise competing demands. Track record of implementing system upgrades and testing software. This is a fantastic opportunity for a technically skilled finance professional to take ownership of finance systems within a fast-paced, dynamic environment.You'll gain exposure to international, multi-system finance operations with strong opportunities for professional development and career progression, this role offers both responsibility and growth for the right candidate. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
24/02/2026
Full time
Pentagon Talent have partnered with an award-winning international law firm. This highly respected firm are seeking a dynamic and experienced Finance Systems Analyst to join their finance team. This is an exciting opportunity to work in a fast-paced, high-performing finance team, providing expert support across core financial systems and playing a key role in system development and optimisation.Reporting to the Finance Systems and Reporting Manager, the Finance Systems Analyst will work closely with the wider finance team and senior stakeholders across the business, ensuring systems are effectively maintained, optimised, and aligned with operational requirements. Key Responsibilities of The Finance System Analyst Provide 2nd and 3rd line support for finance systems, including the core Practice Management System and related financial solutions. Maintain, develop, and test system functionality to ensure optimal performance and data integrity. Support upgrades, testing new software versions, and implementing system enhancements. Collaborate with internal teams and external vendors to resolve technical issues and maximise system effectiveness. Generate and maintain accurate custom reports to support finance operations and decision-making. Provide guidance and training to finance and operational colleagues on system use. Required Skills & Experience of The Financial System Analyst Proven experience with Financial Systems and database tools such as SQL and similar programs. Strong understanding of finance processes and reporting requirements. Strong organisational and planning skills, able to prioritise competing demands. Track record of implementing system upgrades and testing software. This is a fantastic opportunity for a technically skilled finance professional to take ownership of finance systems within a fast-paced, dynamic environment.You'll gain exposure to international, multi-system finance operations with strong opportunities for professional development and career progression, this role offers both responsibility and growth for the right candidate. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly. Key Group has been helping people unlock a better retirement since 1998. As one of the UK's leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement. Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career. What You'll Do: Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions. Log and track IT issues, ensuring colleagues receive timely updates. Troubleshoot and resolve technical problems efficiently across various systems. Collaborate with 3rd line support and external suppliers when needed. Assist with onboarding new starters and managing system access. Ensure IT security and confidentiality are upheld at all times. What We're Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more. ITIL Foundation qualification or equivalent experience. Ability to work in a fast-paced, agile environment. Some of our benefits: 23 days holiday + bank holidays (rising with service) Additional holiday purchase scheme 1 Well-being Day 1 Charity Day Tier 1 pension (5% Employee, 8% Employer) Simply Health & Life Assurance A supportive and innovative workplace where you can thrive If you're ready to take the next step in your IT career, apply now and be part of a team that values innovation, collaboration, and career growth!
18/02/2026
Full time
Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly. Key Group has been helping people unlock a better retirement since 1998. As one of the UK's leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement. Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career. What You'll Do: Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions. Log and track IT issues, ensuring colleagues receive timely updates. Troubleshoot and resolve technical problems efficiently across various systems. Collaborate with 3rd line support and external suppliers when needed. Assist with onboarding new starters and managing system access. Ensure IT security and confidentiality are upheld at all times. What We're Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more. ITIL Foundation qualification or equivalent experience. Ability to work in a fast-paced, agile environment. Some of our benefits: 23 days holiday + bank holidays (rising with service) Additional holiday purchase scheme 1 Well-being Day 1 Charity Day Tier 1 pension (5% Employee, 8% Employer) Simply Health & Life Assurance A supportive and innovative workplace where you can thrive If you're ready to take the next step in your IT career, apply now and be part of a team that values innovation, collaboration, and career growth!
Cloud Applications Analyst Location: Leicestershire /Hybrid (1 day per week in our office) Salary: £30,000 £37,000 DOE We are looking for a Cloud Applications Support Analyst to join our clients Business Applications team, supporting a suite of business critical applications running on Microsoft technologies. This a great opportunity for someone with experience in Application Support looking to become an expert. The successful candidate will be trained up to take on senior responsibilities as the team evolves over the next 12 months. You will likely be in a role such as Applications Support, Business Application Support or Cloud Apps support already. The role You will: Support and maintain core business applications running on Windows Server and SQL Server Handle BAU incidents and requests escalated from the service desk Work closely with Infrastructure, Networking and Modern Workplace teams acting as the glue between them Troubleshoot and resolve issues involving: o Windows Server application hosting o SQL Server backed applications o Active Directory / Entra ID integration o SSO and authentication Support and enhance line-of-business applications such as: o Sage o Primavera P6 o Exchequer o Other traditional Windows-hosted apps Contribute to project work, for example: o Migrations of business critical services (e.g. enhanced file transfer platforms) o Upgrades, integrations and new application rollouts There is a mix of BAU and project work, with the expectation that you will grow to own and lead projects over time. What we re looking for Essential: Experience in an IT support role (typically 2 3+ years), ideally coming up through a service desk / 2nd line route and having existing experience in supporting business critical Applications that sit on a Microsoft tech stack. Solid experience supporting applications on Windows Server Hands-on SQL Server experience (querying, troubleshooting application/database issues) Exposure to the Microsoft stack, including: o Windows Server o Active Directory / Entra ID o SSO / authentication concepts Logical understanding of how infrastructure, networking and applications fit together Experience working with or around projects (e.g. assisting with migrations, upgrades, deployments) Nice to have: Experience with any of: Sage, Primavera P6, Exchequer or similar line-of-business apps Exposure to Azure (IaaS / PaaS) application hosting Who this role will suit Someone with existing application support experience but keen to progress into a senior role. A technically curious analyst who enjoys understanding how applications hang together across servers, databases, identity and networking Someone who wants a clear development path towards a more senior application support / cloud applications role How to apply Please send your CV and a short covering; Your experience supporting Windows Server and SQL Server based applications Any experience you have with AD/Entra, SSO and authentication Your notice period We review applications on a rolling basis and will be arranging initial video interviews shortly.
18/02/2026
Full time
Cloud Applications Analyst Location: Leicestershire /Hybrid (1 day per week in our office) Salary: £30,000 £37,000 DOE We are looking for a Cloud Applications Support Analyst to join our clients Business Applications team, supporting a suite of business critical applications running on Microsoft technologies. This a great opportunity for someone with experience in Application Support looking to become an expert. The successful candidate will be trained up to take on senior responsibilities as the team evolves over the next 12 months. You will likely be in a role such as Applications Support, Business Application Support or Cloud Apps support already. The role You will: Support and maintain core business applications running on Windows Server and SQL Server Handle BAU incidents and requests escalated from the service desk Work closely with Infrastructure, Networking and Modern Workplace teams acting as the glue between them Troubleshoot and resolve issues involving: o Windows Server application hosting o SQL Server backed applications o Active Directory / Entra ID integration o SSO and authentication Support and enhance line-of-business applications such as: o Sage o Primavera P6 o Exchequer o Other traditional Windows-hosted apps Contribute to project work, for example: o Migrations of business critical services (e.g. enhanced file transfer platforms) o Upgrades, integrations and new application rollouts There is a mix of BAU and project work, with the expectation that you will grow to own and lead projects over time. What we re looking for Essential: Experience in an IT support role (typically 2 3+ years), ideally coming up through a service desk / 2nd line route and having existing experience in supporting business critical Applications that sit on a Microsoft tech stack. Solid experience supporting applications on Windows Server Hands-on SQL Server experience (querying, troubleshooting application/database issues) Exposure to the Microsoft stack, including: o Windows Server o Active Directory / Entra ID o SSO / authentication concepts Logical understanding of how infrastructure, networking and applications fit together Experience working with or around projects (e.g. assisting with migrations, upgrades, deployments) Nice to have: Experience with any of: Sage, Primavera P6, Exchequer or similar line-of-business apps Exposure to Azure (IaaS / PaaS) application hosting Who this role will suit Someone with existing application support experience but keen to progress into a senior role. A technically curious analyst who enjoys understanding how applications hang together across servers, databases, identity and networking Someone who wants a clear development path towards a more senior application support / cloud applications role How to apply Please send your CV and a short covering; Your experience supporting Windows Server and SQL Server based applications Any experience you have with AD/Entra, SSO and authentication Your notice period We review applications on a rolling basis and will be arranging initial video interviews shortly.
Big Red Recruitment Midlands Limited
Burbage, Leicestershire
Are you an Application Support Analyst with strong Microsoft stack experience, looking to take ownership of business-critical systems? We are working with a well-established UK construction and infrastructure group delivering major building and civil engineering projects nationwide. With a strong reputation for quality, safety and long-term partnerships, this organisation is investing in its technology function to support continued growth and operational excellence. This role sits within a central IT team based in their Shared Service Centre in Hinckley, supporting users and systems across the wider business. You will play a key part in the day-to-day administration, support and continuous improvement of the organisation s business applications estate. You'll: Administer and support business applications running on Microsoft technologies including Azure, Windows Server, Entra, Active Directory and SQL Server Provide 2nd/3rd line support, ensuring incidents and service requests are seen through to resolution Support the installation, configuration and rollout of new applications Monitor applications, apply updates and security patches, and manage planned changes Log and present change requests at weekly change boards Troubleshoot technical issues and communicate solutions clearly to non-technical stakeholders Work closely with internal teams and external partners on BAU and project-based work You ll ideally have experience with: Azure (IaaS, PaaS and SaaS) Windows Server, Active Directory and Entra SSO and networking fundamentals SQL Server (IaaS/PaaS environments) Application installation, configuration, upgrades and security patching Service management tools such as ServiceNow Change control and governance processes The role is based in Hinckley 1 day per week with the remainder of the week WFH. Salary: £30 000 - £35 000 Benefits: 28 days + bank holidays, private healthcare, bonus, pension, and more If this sounds like your next role, please apply as we have interview slots available. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
18/02/2026
Full time
Are you an Application Support Analyst with strong Microsoft stack experience, looking to take ownership of business-critical systems? We are working with a well-established UK construction and infrastructure group delivering major building and civil engineering projects nationwide. With a strong reputation for quality, safety and long-term partnerships, this organisation is investing in its technology function to support continued growth and operational excellence. This role sits within a central IT team based in their Shared Service Centre in Hinckley, supporting users and systems across the wider business. You will play a key part in the day-to-day administration, support and continuous improvement of the organisation s business applications estate. You'll: Administer and support business applications running on Microsoft technologies including Azure, Windows Server, Entra, Active Directory and SQL Server Provide 2nd/3rd line support, ensuring incidents and service requests are seen through to resolution Support the installation, configuration and rollout of new applications Monitor applications, apply updates and security patches, and manage planned changes Log and present change requests at weekly change boards Troubleshoot technical issues and communicate solutions clearly to non-technical stakeholders Work closely with internal teams and external partners on BAU and project-based work You ll ideally have experience with: Azure (IaaS, PaaS and SaaS) Windows Server, Active Directory and Entra SSO and networking fundamentals SQL Server (IaaS/PaaS environments) Application installation, configuration, upgrades and security patching Service management tools such as ServiceNow Change control and governance processes The role is based in Hinckley 1 day per week with the remainder of the week WFH. Salary: £30 000 - £35 000 Benefits: 28 days + bank holidays, private healthcare, bonus, pension, and more If this sounds like your next role, please apply as we have interview slots available. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Lioness Recruitment are specialists in helping you find a role that will make you happy too. Feel like a new challenge and expanding your systems skill set working for a renowned public sector organisation? They re looking for somebody with proven systems support experience to join their busy IT team. This is a hybrid role with two days per week required in the Suffolk-based office. As a Systems Support Analyst, your main responsibilities will be to improve and support the business applications of the organisation. Your day-to-day duties will include working on the improvement of business systems, systems reporting, system testing and the implementation of newly procured systems. You will also provide 2nd line application support, and liaise with third party suppliers. Essential: Demonstrable project and change management experience Excellent SQL skills MS Office, including strong Excel skills pivot tables, VLOOKUP, conditional formatting and Power Query Power BI Business Objects Crystal Reporting Experience with Social Housing or Property related software would be highly desirable Ready to take the first step to your next step? Ready to be brave? Then we re ready to help. Lioness Recruitment acts as an employment agency and an employment business. We are an equal opportunities employer, committed to diversity and welcome applications from all communities.
17/02/2026
Full time
Lioness Recruitment are specialists in helping you find a role that will make you happy too. Feel like a new challenge and expanding your systems skill set working for a renowned public sector organisation? They re looking for somebody with proven systems support experience to join their busy IT team. This is a hybrid role with two days per week required in the Suffolk-based office. As a Systems Support Analyst, your main responsibilities will be to improve and support the business applications of the organisation. Your day-to-day duties will include working on the improvement of business systems, systems reporting, system testing and the implementation of newly procured systems. You will also provide 2nd line application support, and liaise with third party suppliers. Essential: Demonstrable project and change management experience Excellent SQL skills MS Office, including strong Excel skills pivot tables, VLOOKUP, conditional formatting and Power Query Power BI Business Objects Crystal Reporting Experience with Social Housing or Property related software would be highly desirable Ready to take the first step to your next step? Ready to be brave? Then we re ready to help. Lioness Recruitment acts as an employment agency and an employment business. We are an equal opportunities employer, committed to diversity and welcome applications from all communities.
Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Trethowans, Nelsons and Slater Heelis. Our philosophy has been to acquire high-performing, mid-tier firms with an excellent regional brand, good-will and reputation; and then give them the investment and structure to be ambitious - but without losing their individuality or firm culture. So we think you get the best of both worlds, local firm culture and big-firm investment and infrastructure. As a result of our growth, we are seeking an experienced IT Service Desk Analyst to join our dynamic IT team, based from the offices of Slater Heelis Solicitors in Sale. Job Summary: An experienced IT service desk analyst with M365 skills responsible for providing technical support, addressing 1st line IT issues and contributing towards the smooth operation of Lawfront's IT infrastructure. This role will also involve ensuring helpdesk best practice and assisting Lawfront's colleagues with IT related issues and requests. Principal Responsibilities: Provide first-line technical support via phone, email, and ticketing system. Log, track, and resolve incidents and service requests in line with SLAs. Diagnose and troubleshoot hardware, software, network, and application issues. Escalate unresolved issues to 2nd/3rd line support teams as appropriate. Maintain accurate documentation of issues and resolutions. Support user account management (e.g., password resets, access requests). Assist with onboarding/offboarding processes including device setup. Monitor system alerts and respond to outages or performance issues. Supporting the Farleys and Slater Heelis IT Leads. Deliver excellent customer service and maintain a professional demeanour. Skills and Knowledge: Previous experience in a helpdesk or IT support role (1+ years preferred). Knowledge of Windows OS, Microsoft 365, and basic networking. Familiarity with Active Directory, M365, ticketing systems (e.g. Halo). Excellent communication and problem-solving skills. Ability to work independently and manage multiple tasks. Full Driving License - occasionally required to visit Group sites. What we Offer: Competitive salary and benefits package. Opportunities for professional development and certification. A collaborative and supportive team environment. Exposure to enterprise-level infrastructure and security operations. If this sounds like something you'd be interested in, then please click below to apply.
16/02/2026
Full time
Lawfront provides legal services to individuals and businesses through leading regional law firms - Farleys, Fisher Jones Greenwood, Brachers, Trethowans, Nelsons and Slater Heelis. Our philosophy has been to acquire high-performing, mid-tier firms with an excellent regional brand, good-will and reputation; and then give them the investment and structure to be ambitious - but without losing their individuality or firm culture. So we think you get the best of both worlds, local firm culture and big-firm investment and infrastructure. As a result of our growth, we are seeking an experienced IT Service Desk Analyst to join our dynamic IT team, based from the offices of Slater Heelis Solicitors in Sale. Job Summary: An experienced IT service desk analyst with M365 skills responsible for providing technical support, addressing 1st line IT issues and contributing towards the smooth operation of Lawfront's IT infrastructure. This role will also involve ensuring helpdesk best practice and assisting Lawfront's colleagues with IT related issues and requests. Principal Responsibilities: Provide first-line technical support via phone, email, and ticketing system. Log, track, and resolve incidents and service requests in line with SLAs. Diagnose and troubleshoot hardware, software, network, and application issues. Escalate unresolved issues to 2nd/3rd line support teams as appropriate. Maintain accurate documentation of issues and resolutions. Support user account management (e.g., password resets, access requests). Assist with onboarding/offboarding processes including device setup. Monitor system alerts and respond to outages or performance issues. Supporting the Farleys and Slater Heelis IT Leads. Deliver excellent customer service and maintain a professional demeanour. Skills and Knowledge: Previous experience in a helpdesk or IT support role (1+ years preferred). Knowledge of Windows OS, Microsoft 365, and basic networking. Familiarity with Active Directory, M365, ticketing systems (e.g. Halo). Excellent communication and problem-solving skills. Ability to work independently and manage multiple tasks. Full Driving License - occasionally required to visit Group sites. What we Offer: Competitive salary and benefits package. Opportunities for professional development and certification. A collaborative and supportive team environment. Exposure to enterprise-level infrastructure and security operations. If this sounds like something you'd be interested in, then please click below to apply.
JOB ADVERT - Service Desk Analyst Job Title: Service Desk Analyst (ITIL 4) Location: Portsdown Technology Park Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled efficiently and escalated to the relevant team, and contribute to the continuous improvement of our digital services. Key responsibilities Act as the first point of contact for users, providing high-quality customer support. Log, prioritise and categorise incidents and requests using Jira Service Management. Perform initial investigation and diagnosis, resolving issues where possible. Escalate incidents to resolver groups following defined workflows. Maintain accurate and clear records of all interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices and ISO 20000 processes. Triaging/management of major incidents using the knowledge base. Essential Experience in a Service Desk Analyst position. Working knowledge of ITIL processes (Incident, Request, Service Desk). Experience with Jira Service Management or similar ITSM tooling. Experience using Confluence Excellent communication and customer-service skills. Strong problem-solving and triage ability in line with 1st and 2nd line support. Eligibility and willingness to obtain SC clearance. Ticket, troubleshooting and service management experience Working with/within a knowledge management platform. Desirable MoD, Defence or wider UK Government experience ITIL 4 Foundation Confluence and Jira familiarity Understanding of continuous improvement Experience working in a high-secure environment Role Specifics 8am - 4pm, on-site Base location - Portsmouth Contract, fixed-term perm available if preferred. This is an excellent opportunity to grow your career within a structured, secure, and modern IT service environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
11/02/2026
Contractor
JOB ADVERT - Service Desk Analyst Job Title: Service Desk Analyst (ITIL 4) Location: Portsdown Technology Park Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled efficiently and escalated to the relevant team, and contribute to the continuous improvement of our digital services. Key responsibilities Act as the first point of contact for users, providing high-quality customer support. Log, prioritise and categorise incidents and requests using Jira Service Management. Perform initial investigation and diagnosis, resolving issues where possible. Escalate incidents to resolver groups following defined workflows. Maintain accurate and clear records of all interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices and ISO 20000 processes. Triaging/management of major incidents using the knowledge base. Essential Experience in a Service Desk Analyst position. Working knowledge of ITIL processes (Incident, Request, Service Desk). Experience with Jira Service Management or similar ITSM tooling. Experience using Confluence Excellent communication and customer-service skills. Strong problem-solving and triage ability in line with 1st and 2nd line support. Eligibility and willingness to obtain SC clearance. Ticket, troubleshooting and service management experience Working with/within a knowledge management platform. Desirable MoD, Defence or wider UK Government experience ITIL 4 Foundation Confluence and Jira familiarity Understanding of continuous improvement Experience working in a high-secure environment Role Specifics 8am - 4pm, on-site Base location - Portsmouth Contract, fixed-term perm available if preferred. This is an excellent opportunity to grow your career within a structured, secure, and modern IT service environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Big Red Recruitment Midlands Limited
Burbage, Leicestershire
Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise where you re trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group wide IT projects and access to multiple training courses to keep developing. What you ll need: You don t need to know everything but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup: It s an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week). Why join? This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that invests heavily in training, promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists Big Red Recruitment are working on the role exclusively and If you feel like this, is you then apply ASAP as we have interview slots available!
10/02/2026
Full time
Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise where you re trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group wide IT projects and access to multiple training courses to keep developing. What you ll need: You don t need to know everything but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup: It s an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week). Why join? This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that invests heavily in training, promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists Big Red Recruitment are working on the role exclusively and If you feel like this, is you then apply ASAP as we have interview slots available!
IT Support Analyst - Windows, M365, Intune Coleshill, Birmingham 32,000 - 35,000 + Benefits inc. healthcare We're recruiting for an experienced IT Support Analyst to join a growing business based in Coleshill, near Birmingham. This is a fully on-site role, supporting both office and warehouse users in a hands-on IT environment. This opportunity would suit a confident IT Support Analyst or Senior Service Desk Engineer who enjoys being close to the business, resolving issues quickly, and taking ownership of day-to-day IT support. The Role As the IT Support Analyst, you'll be responsible for providing 1st and 2nd line support to approximately 85 users, the majority of whom are based in a warehouse environment. You'll work across a broad Microsoft-focused stack and be expected to resolve most issues at first contact. Key responsibilities include: Providing on-site IT support across office and warehouse environments Windows desktop support (Windows 10/11) Microsoft 365 administration and user support Azure Entra (Azure AD) user and device management Heavy use of Microsoft Intune for device builds, imaging, and endpoint management Troubleshooting networking issues such as IP conflicts and connectivity problems Supporting hardware including PCs, laptops, printers, and label printers Supporting warehouse systems integrated with ERP and shipping processes Managing tickets via a service desk system and prioritising issues effectively Remote support for hybrid users using TeamViewer Working in line with security best practices, including MFA and Cyber Essentials Plus What We're Looking For: Proven experience as an IT Support Analyst, Senior IT Support Engineer, or Senior Service Desk Engineer Strong Windows, Microsoft 365, and Intune experience Good foundational networking knowledge Comfortable supporting both office and operational/warehouse users Able to work independently and hit the ground running A problem-solver with a strong customer-focused mindset ITIL v4 knowledge or certification is highly desirable Some exposure to Linux environments is beneficial but not essential Working Arrangements Location: Coleshill, Birmingham (on-site, 5 days per week) Hours: 7.5-hour working day between 8:00am - 5:30pm (some flexibility available) This role is on-site due to the nature of the warehouse and operational support required Salary & Benefits Salary: 32,000 - 35,000 with some flexibility for the right experience Pension scheme Medicash cash plan after probation Why Apply? This IT Support Analyst role offers the chance to be a key part of a small IT function where your work has a direct impact on the business. You'll be trusted to resolve issues quickly, work with modern Microsoft technologies, and act as the go-to support person on-site. If you're an experienced IT Support Analyst looking for a stable, hands-on on-site role in the Birmingham area, click apply now to find out more.
10/02/2026
Full time
IT Support Analyst - Windows, M365, Intune Coleshill, Birmingham 32,000 - 35,000 + Benefits inc. healthcare We're recruiting for an experienced IT Support Analyst to join a growing business based in Coleshill, near Birmingham. This is a fully on-site role, supporting both office and warehouse users in a hands-on IT environment. This opportunity would suit a confident IT Support Analyst or Senior Service Desk Engineer who enjoys being close to the business, resolving issues quickly, and taking ownership of day-to-day IT support. The Role As the IT Support Analyst, you'll be responsible for providing 1st and 2nd line support to approximately 85 users, the majority of whom are based in a warehouse environment. You'll work across a broad Microsoft-focused stack and be expected to resolve most issues at first contact. Key responsibilities include: Providing on-site IT support across office and warehouse environments Windows desktop support (Windows 10/11) Microsoft 365 administration and user support Azure Entra (Azure AD) user and device management Heavy use of Microsoft Intune for device builds, imaging, and endpoint management Troubleshooting networking issues such as IP conflicts and connectivity problems Supporting hardware including PCs, laptops, printers, and label printers Supporting warehouse systems integrated with ERP and shipping processes Managing tickets via a service desk system and prioritising issues effectively Remote support for hybrid users using TeamViewer Working in line with security best practices, including MFA and Cyber Essentials Plus What We're Looking For: Proven experience as an IT Support Analyst, Senior IT Support Engineer, or Senior Service Desk Engineer Strong Windows, Microsoft 365, and Intune experience Good foundational networking knowledge Comfortable supporting both office and operational/warehouse users Able to work independently and hit the ground running A problem-solver with a strong customer-focused mindset ITIL v4 knowledge or certification is highly desirable Some exposure to Linux environments is beneficial but not essential Working Arrangements Location: Coleshill, Birmingham (on-site, 5 days per week) Hours: 7.5-hour working day between 8:00am - 5:30pm (some flexibility available) This role is on-site due to the nature of the warehouse and operational support required Salary & Benefits Salary: 32,000 - 35,000 with some flexibility for the right experience Pension scheme Medicash cash plan after probation Why Apply? This IT Support Analyst role offers the chance to be a key part of a small IT function where your work has a direct impact on the business. You'll be trusted to resolve issues quickly, work with modern Microsoft technologies, and act as the go-to support person on-site. If you're an experienced IT Support Analyst looking for a stable, hands-on on-site role in the Birmingham area, click apply now to find out more.
